Vault Smart Locks Warranty Overview
Vault Smart Locks products sold in Australia are covered by a manufacturer warranty against defects in materials and workmanship under normal residential and light commercial use.
This overview summarises the structure of Vault warranty coverage. Full terms, exclusions and claim procedures are available via the official Vault warranty policy.
Warranty Periods Summary
What the Warranty Covers
- Defects in materials and workmanship under normal use.
- Repair or replacement of faulty components at manufacturer discretion.
- Assessment of product condition to determine appropriate remedy.
Common Exclusions
- Incorrect installation or failure to follow installation instructions.
- Misuse, abuse, forced entry damage or tampering.
- Exposure to extreme environmental conditions (water ingress, corrosion, chemicals).
- Normal wear and tear including surface finishes.
- Battery failure or damage caused by battery leakage.
- Use of non-approved accessories or components.
- Labour, removal, reinstallation or freight costs.
Installation & Usage Requirements
- Installation must follow manufacturer instructions.
- Products must be used within specified door thickness and application limits.
- Regular maintenance and cleaning must be carried out as recommended.
- Smart functions require correct configuration via the Vault app.
Warranty Claim Process
- Retain proof of purchase.
- Contact the original place of purchase or supplier.
- Provide details of the issue and supporting information.
- Return the product if requested for assessment.
- Outcome may include repair, replacement, or refund depending on assessment.
Australian Consumer Law
Vault Smart Locks warranties operate in addition to rights available under the Australian Consumer Law. Goods come with guarantees that cannot be excluded. Customers may be entitled to a replacement or refund for a major failure and compensation for reasonably foreseeable loss or damage.
Official Warranty Information
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