Returns

Time Limit
All Change of Mind return requests must be lodged within 28 days from the date of delivery. Any requests submitted outside this period will not be accepted under any circumstances.

Original 'As New' Condition Required
Eligibility for a Change of Mind return is strictly conditional upon the goods being returned in their original, undamaged packaging, with all included accessories, manuals, and components intact. Any evidence of tampering, tears to packaging, or indication that the goods have been installed, configured, or otherwise used - including smart locks where an application has been paired or digital credentials applied - will render the goods ineligible for return. Upon receipt, all returned goods will be subject to inspection. Items failing to meet the above criteria will be returned to the customer at their expense.

Item	Deduction from Refund
Restocking fee	20% of goods selling price
Free-shipped goods	$30
Paid-shipped goods	Original shipping charge

WAIVED - items purchased based on recommendations provided through our expert locksmith recommendation service.

REDUCED TO 10% - items returned in exchange for other products purchased from Terry's, subject to the Returns Process and Upon Receipt of the Returned Goods conditions below.

Original condition required
Products returned for credit or exchange - other than those returned for product warranty purposes - must be in their original condition, including the box the product is packaged in. Any rips and tears in the packaging make the product unsuitable for resale and therefore ineligible for refund.

Return shipping
All return shipping costs are the responsibility of the customer. We recommend using postal tracking and insurance for returned items, as we cannot be held liable for products lost in transit.

Packaging
Please do not affix postage labels directly to the product packaging. Use a separate bag or box for return shipping. Include your purchase details inside the package for identification.

Return address
Terry's Locksmiths
9/2 Prosper Crescent, Burleigh Heads QLD 4220

Upon Receipt of the Returned Goods
Terry's will perform a quality check on the returned items. If the product and its packaging are in original condition and returned in accordance with this policy, we will issue a refund for the product value less the applicable restocking fee (excluding original shipping costs), or provide a credit note, within 14 business days.

This policy specifically pertains to returns made for a change of mind.

For issues related to product quality or incorrect supply, please contact us directly.

Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for any major failure, as well as compensation for any other reasonably foreseeable loss or damage. You also have the right to have goods repaired or replaced if they fail to meet acceptable quality standards and the failure does not constitute a major failure.

Terry's Locksmiths - 12 Month Warranty
Terry's Locksmiths provides a 12-month warranty on workmanship and parts supplied, effective from the date of purchase or installation. This warranty covers defects in materials and workmanship under normal use and service. No warranty claims will be accepted more than 12 months after the original date of purchase or installation, regardless of circumstances.

The following are not covered under warranty:

• Misuse, abuse, or accidental damage
• Normal wear and tear
• Issues arising from incorrect installation by third parties
• Products that have been altered or modified without written approval from Terry's Locksmiths
• Damage caused by external factors such as water, fire, or natural disasters
• Batteries, unless otherwise specified