HID Signo 20K Series Keypad Reader - Smart Profile - Pigtail Connection
At A Glance
At A Glance
DISPATCHBlack 24 Hours, White Special Order
PIN Code 
Seos Card or Fob 
Phone(Bluetooth or NFC)
iCLASS /SIO MIFARE
125 kHz ProxNot Available
FingerprintNot Available
The HID Signo 20K Series Keypad Reader (20KNKS020002BL in black, 20KNWS02000000 in white) is a slim mullion access control reader from HID with a 2 x 6 capacitive touch keypad and a 0.46 m pigtail lead. At 45 mm wide it is made for door frames and mullions. It reads cards and fobs, takes a PIN on the keypad and accepts phones over Bluetooth or NFC, so a door can ask for a card or phone on its own, or a card or phone plus a PIN.
It is a reader, not a standalone keypad. It must be wired to an access control panel over OSDP or Wiegand and fed from a 12 V DC supply - the panel decides who gets in and drives the lock. If you need a keypad that controls a lock by itself, see the standalone options in the reader-only note below.
This listing is the Smart Profile reader, in black or white. It reads Seos, iCLASS and SIO-encoded MIFARE cards, plus phones. It does not read 125 kHz proximity cards and fobs - for those order the Standard Profile reader, and if your site uses Seos alone the Seos Profile reader costs less. The profile table shows what each one reads. The housing is IP65 rated for indoor or outdoor mounting and the reader carries the RCM mark for Australia and New Zealand.
Estimated Dispatch
Black usually ships within 24 hours (excludes weekends and Queensland public holidays). White is a special order - contact us for an estimated dispatch time before you order.
Black usually ships within 24 hours (excludes weekends and Queensland public holidays). White is a special order - contact us for an estimated dispatch time before you order.
Reader Only - Needs an Access Control Panel (Sold Separately)
The Signo 20K has no lock relay and holds no users of its own. It passes each card, phone or PIN to an access control panel, and the panel releases the electric strike, magnetic lock or other locking device. You also need a 12 V DC power supply and the cable run back to the panel - none of these are in the box. Looking for a keypad that works on its own? The Neptune ACKPWB6K standalone keypad and the McGrath TGFP70 access control keypad both work as standalone keypads, and there are more in our keypads range. Not sure which way to go? Ask for a locksmith recommendation.
The Signo 20K has no lock relay and holds no users of its own. It passes each card, phone or PIN to an access control panel, and the panel releases the electric strike, magnetic lock or other locking device. You also need a 12 V DC power supply and the cable run back to the panel - none of these are in the box. Looking for a keypad that works on its own? The Neptune ACKPWB6K standalone keypad and the McGrath TGFP70 access control keypad both work as standalone keypads, and there are more in our keypads range. Not sure which way to go? Ask for a locksmith recommendation.
Access Methods
This is the Smart Profile reader. It takes a PIN, Seos and iCLASS cards and fobs, SIO-encoded MIFARE cards, and phones. It does not read 125 kHz proximity - that needs the Standard Profile reader.
Credential Profiles and Part Numbers
Two part numbers sit on this listing - the Smart Profile reader in black or white. The profile is the set of card technologies the reader accepts, and it is part of the part number. The other two Signo 20K profiles are separate listings, linked in the table. Pick the colour from the option list when you order.
The Smart Profile suits a site on iCLASS or SIO-encoded MIFARE cards that is adding Seos or phones. Still have 125 kHz proximity cards in use? The Standard Profile is the safe choice while you migrate. If your site is on HID's Elite (site-specific keys) or Corporate 1000 (managed card format) program, tell us before you order so the reader and credentials can be matched to it. See HID's own profile chart on page 1 of the Signo ordering guide (PDF).
Key Features
- Card reader and keypad in one slim mullion unit - 45 mm wide, made for door frames and mullions, and at home on any flat surface.
- Capacitive touch keypad in a 2 x 6 layout for PIN entry and two-factor entry (card or phone plus PIN).
- Seos, iCLASS and SIO-encoded MIFARE - the Smart Profile reads HID's secure 13.56 MHz credentials, old and new, and leaves 125 kHz proximity out.
- Phones as credentials - HID Mobile Access over Bluetooth and NFC is built in, including Apple's Enhanced Contactless Polling for credentials in Apple Wallet.
- OSDP out of the box for supervised, two-way communication with the panel, including OSDP Secure Channel. Wiegand and Clock-and-Data are also built in for older panels.
- Keys held in secure hardware - cryptographic keys are stored on an EAL5+ certified secure element, and the reader supports HID's Secure Identity Object (SIO), Elite Key and Corporate 1000 programs.
- Velocity checking - a patented HID feature that guards against rapid brute-force electronic attacks.
- Surface detection - the reader senses a metal mounting surface and recalibrates itself for the best read range it can get.
- IP65 rated for indoor or outdoor mounting, with no extra gasket needed.
- Tamper output that signals the panel if the reader is taken off its mounting plate, plus a hold input.
- Managed from a phone or the panel - set up and change settings with the HID Reader Manager app or over OSDP, and update firmware with Reader Manager.
- Intelligent Power Management - an optional mode that cuts the current the reader draws while it is idle.
- RCM marked for Australia and New Zealand, and covered by HID's lifetime reader warranty.
What's in the Box
- 1 x HID Signo 20K keypad reader with 0.46 m pigtail lead and mounting plate in silver trim
- 1 x installation guide
- 2 x 0.138-20 x 1.5 inch self-tapping screws - for fixing straight to a wall or frame with no junction box
- 3 x 0.138-32 x 0.375 inch machine screws - two for an imperial junction box, one to fix the reader to its mounting plate
- 2 x M3.5 x 12 mm machine screws - for a metric junction box
- 1 x 0.138-32 x 0.375 inch security screw - the anti-tamper alternative for fixing the reader to its mounting plate
Not Included
The access control panel, 12 V DC power supply, cable, junction box, the HID 04-0001-03 security tool for the anti-tamper screw, and a wall spacer for metal surfaces are not included.
The access control panel, 12 V DC power supply, cable, junction box, the HID 04-0001-03 security tool for the anti-tamper screw, and a wall spacer for metal surfaces are not included.
Suitable Uses
- Aluminium-framed and narrow-stile doors on a panel-based access control system - the 45 mm body sits on a door mullion or frame where a wall switch size reader will not fit. Check the frame first - see how to measure stile width.
- Office, tenancy and common-area doors where a card or phone plus PIN is wanted - commonly specified in Australian commercial sites for tenancy entries, secure corridors and shared amenities. See choosing a platform for commercial, office and retail sites.
- Sites running iCLASS or SIO-encoded MIFARE cards that are adding Seos cards or phones.
- Upgrades from older Wiegand readers to OSDP, including replacing an HID iCLASS SE keypad reader on an iCLASS or Seos site where a mullion mount suits the door better. For a non-keypad iCLASS SE reader see the HID iCLASS SE R15.
- External doors and gates exposed to weather - the housing is IP65 rated.
- Sites rolling out mobile credentials now or later - Bluetooth and NFC are already in the reader.
Not Suitable For
Standalone use without an access control panel - it cannot switch a lock on its own. Sites with 125 kHz proximity cards in use - this Smart Profile reader will not read them; use the Standard Profile reader. Doors that need a fingerprint - see the RKLB40 biometric reader or our fingerprint range.
Standalone use without an access control panel - it cannot switch a lock on its own. Sites with 125 kHz proximity cards in use - this Smart Profile reader will not read them; use the Standard Profile reader. Doors that need a fingerprint - see the RKLB40 biometric reader or our fingerprint range.
Available Finish Options
Black
(This Product)
STK 20KNKS020002BL
White
(This Product)
STK 20KNWS02000000
Finish selection does not affect functionality, compliance, or performance. Both colours sit on a silver trim baseplate, and both are sold from this listing. White is a special order.
HID Signo Reader Range
This product is the bold row. All five models share the same Signo platform - credential support, OSDP and Wiegand, IP65 housing and HID Reader Manager setup. They differ mainly in size, keypad and connection.
Accessories and Credentials
Cards, fobs and tags we stock for it
125 kHz proximity credentials are not read by this Smart Profile reader. Programmed credentials are made to your site's card format, facility code and number range, so they need to match the system the reader is wired to. Browse all RFID fobs, tags and cards, or contact us with your existing card details and we will match them.
HID Mobile Access
This reader can read a phone as a credential. HID Mobile Access is powered by Seos and talks to the reader over Bluetooth or NFC. The HID Mobile Access app runs on Android 7 and iOS 14 or later.
- Two ways to open: Tap the phone on the reader like a card, or use HID's Twist and Go gesture from up to 2 m away.
- No need to open the app at the door - Mobile IDs can also be protected by the phone's lock screen.
- Apple Wallet: the reader supports Apple's Enhanced Contactless Polling for credentials held in Apple Wallet.
- What else you need: Mobile IDs and an HID Origo portal account. Mobile IDs are issued and revoked over the air from the portal and come in product tiers and subscription terms. They are a separate purchase, not part of the reader.
- Phone requirement: HID Mobile Access version 3.0.0 or later on a phone with Bluetooth 4.2 or later.
New to phone credentials? Compare the access methods side by side in our Buyer's Guide, and see the HID Mobile Access datasheet (PDF).
Power, Wiring and Panel Connection
The reader runs from 12 V DC and connects to the panel through its 0.46 m, 10-wire pigtail lead. It speaks OSDP over RS-485, Wiegand or Clock-and-Data - the choice is a reader setting, not a different part number.
Pigtail colour code
Wiring Notes
- Wiring the reader incorrectly can permanently damage it - check every core before powering up.
- Replacing an older HID iCLASS reader on OSDP? Its RS-485 A and B were the other way around. Wire the Signo to the table above, not to the old reader's colours.
- The Wiegand Data 0 and Data 1 cores can be reused for OSDP, but ordinary Wiegand cable may not meet the twisted pair recommendation for RS-485.
- On OSDP runs longer than 61 m, or where there is electrical interference, fit a 120 ohm resistor across the RS-485 termination ends.
- The two tamper wires are interchangeable, and either one can share the reader ground to save a cable core.
Full wiring detail is on page 3 of the installation guide (PDF).
HID Signo wiring diagram.
Full Specifications
Dimensions
The body is 45 mm wide, sized for a door mullion. Add 25.4 mm to the depth if you fit the Signo wall spacer. For a wall switch size keypad reader see the Signo 40K.
Installation and Setup
- Fix the mounting plate to the junction box or frame with the supplied screws - the imperial pair for an imperial junction box, the M3.5 x 12 mm pair for a metric one, or the two self-tapping screws straight into the frame or wall.
- Wire the pigtail to the panel cable using the colour code above.
- Hook the reader onto the top of the plate, swing the bottom in and fix it with the standard screw or the anti-tamper security screw.
- Power up and test. The reader beeps and its LED flashes at power-up, and again when you present a credential.
Installation Tips
- Mount it on a flat, stable surface. An uneven surface can compromise the IP65 seal and the tamper switch.
- On or near metal - including a metal junction box or an aluminium door frame - fit a wall spacer for the best read range.
- Use the supplied screws. Other fixings can damage the reader or its plate.
- The reader is static sensitive - handle it as you would any electronic board.
- On a mullion, check the cable route and the clearance inside the frame before you fix the plate.
- Give the pigtail proper strain relief so the lead is not pulled during installation.
- Running the keypad in 26-bit emulation? Enter the facility code as three digits followed by # within five seconds of power-up (for facility code 10, key 0-1-0-#). Facility codes run from 1 to 255 and none is set at the factory. Two short beeps after a PIN mean the facility code has not been set - power-cycle the reader and enter it again.
- Settings such as keypad, LED and beeper behaviour are changed with the HID Reader Manager app, or from the panel over OSDP. Firmware is updated with Reader Manager.
Step-by-step drawings are in the HID Signo installation guide (PDF). An access control reader is a job for a security installer or locksmith - see when DIY is and is not appropriate, our advice and installation page and installation across the Gold Coast.
Frequently Asked Questions
Does this keypad reader work on its own?
No. It reads the card, phone or PIN and passes it to an access control panel, which makes the decision and releases the lock. You need a compatible panel (OSDP or Wiegand) and a 12 V DC supply. If you want one unit that does it all, look at a standalone keypad such as the Neptune ACKPWB6K or the McGrath TGFP70 instead.
No. It reads the card, phone or PIN and passes it to an access control panel, which makes the decision and releases the lock. You need a compatible panel (OSDP or Wiegand) and a 12 V DC supply. If you want one unit that does it all, look at a standalone keypad such as the Neptune ACKPWB6K or the McGrath TGFP70 instead.
What does the Smart Profile read?
Seos, iCLASS, iCLASS SE and iCLASS SR cards and fobs, MIFARE Classic and MIFARE DESFire EV1 / EV2 cards that carry HID's Secure Identity Object (SIO), and phones. It does not read 125 kHz proximity cards - for those order the Standard Profile reader. If your site uses Seos alone, the Seos Profile reader costs less.
Seos, iCLASS, iCLASS SE and iCLASS SR cards and fobs, MIFARE Classic and MIFARE DESFire EV1 / EV2 cards that carry HID's Secure Identity Object (SIO), and phones. It does not read 125 kHz proximity cards - for those order the Standard Profile reader. If your site uses Seos alone, the Seos Profile reader costs less.
Can staff use their phones instead of a card?
Yes. This reader reads HID Mobile Access Mobile IDs over Bluetooth or NFC. The reader is ready for it, but you also need Mobile IDs and an HID Origo portal account, which are separate from the reader. See HID Mobile Access.
Yes. This reader reads HID Mobile Access Mobile IDs over Bluetooth or NFC. The reader is ready for it, but you also need Mobile IDs and an HID Origo portal account, which are separate from the reader. See HID Mobile Access.
Can it be mounted outside?
Yes. The housing is IP65 rated and rated for indoor and outdoor use, with an operating range of -40 to +66 deg C. Mount it on a flat surface so the seal sits properly, and use a wall spacer if the surface is metal.
Yes. The housing is IP65 rated and rated for indoor and outdoor use, with an operating range of -40 to +66 deg C. Mount it on a flat surface so the seal sits properly, and use a wall spacer if the surface is metal.
Will it work with my existing access control panel?
It works with panels that take OSDP over RS-485, Wiegand or Clock-and-Data readers. OSDP gives supervised, encrypted two-way communication; Wiegand suits older panels. If you are swapping out an older iCLASS reader, note the RS-485 A and B wires are reversed on the Signo. Tell us the panel make and model and we will confirm it before you order.
It works with panels that take OSDP over RS-485, Wiegand or Clock-and-Data readers. OSDP gives supervised, encrypted two-way communication; Wiegand suits older panels. If you are swapping out an older iCLASS reader, note the RS-485 A and B wires are reversed on the Signo. Tell us the panel make and model and we will confirm it before you order.
Additional Information
- Check your cards before you order. This Smart Profile reader will not read a 125 kHz proximity card, and the profile is part of the part number. If you are not sure what your cards are, send us a photo of the card and any numbers printed on it.
- Elite and Corporate 1000 sites: HID's Elite program gives a site its own authentication keys, and Corporate 1000 gives it a managed card format. Tell us if your site is on either, so the reader and the credentials can be matched to it.
- Metal surfaces cut read range. The reader recalibrates itself on metal, but HID still recommends a spacer. The 25.4 mm wall spacer comes in black or silver.
- Tamper circuit voltage: HID rates the tamper relay at 0 to 60 V DC on its current datasheet and 0 to 12 V DC in the installation guide. Keep the tamper circuit at 12 V DC or less and you are inside both. The two also differ on the cold limit - the datasheet says -40 deg C, the guide -35 deg C. HID also quotes two sets of current figures for the 20K - 80 mA standby and 90 mA maximum average on the datasheet, 65 mA and 75 mA in the guide. Size the supply on the higher figures and the 250 mA peak.
- Match the keypad mode to the panel. The keypad can send key presses in bit or buffered mode. Confirm which one your panel expects before commissioning, to avoid PIN entry errors.
Warranty
HID Warranty
HID readers and credentials bought new through authorised channels are covered by HID Global's warranty against defects in materials and workmanship: lifetime cover on HID Signo, iCLASS SE and HID Proximity readers and on HID-branded Seos, iCLASS, Proximity, MIFARE DESFire and UHF cards, fobs and tags, and 2 years on iCLASS SE reader accessories. Proof of purchase required for all claims.
HID readers and credentials bought new through authorised channels are covered by HID Global's warranty against defects in materials and workmanship: lifetime cover on HID Signo, iCLASS SE and HID Proximity readers and on HID-branded Seos, iCLASS, Proximity, MIFARE DESFire and UHF cards, fobs and tags, and 2 years on iCLASS SE reader accessories. Proof of purchase required for all claims.
Excludes damage from incorrect installation, use outside HID's documentation, unauthorised modification or repair, accident or misuse. Consumables such as batteries are not covered. HID's remedy is repair, replacement or credit at its option.
This warranty operates in addition to your rights under the Australian Consumer Law.
Download PDF Resources
HID Signo Readers Datasheet (20, 20K, 40, 40K, 40T) (PDF)
Two-page datasheet for the Signo range - key benefits on page 1 and the full specification table on page 2, with a column for the 20K.
Two-page datasheet for the Signo range - key benefits on page 1 and the full specification table on page 2, with a column for the 20K.
HID Signo Reader How To Order Guide (PDF)
HID's own ordering guide for the Signo line - the credential profile matrix on page 1, the reader part-number structure, and the mounting plate and wall spacer part numbers.
HID's own ordering guide for the Signo line - the credential profile matrix on page 1, the reader part-number structure, and the mounting plate and wall spacer part numbers.
HID Signo Reader Installation Guide (20, 20K, 40, 40K) (PDF)
Supplied parts, electrical specifications and cable lengths, tamper and hold options, mounting, the pigtail and terminal wiring table, keypad facility code set-up and regulatory statements including the RCM mark.
Supplied parts, electrical specifications and cable lengths, tamper and hold options, mounting, the pigtail and terminal wiring table, keypad facility code set-up and regulatory statements including the RCM mark.
HID Signo - The Signature Line of Access Control Readers (Brochure) (PDF)
Eight-page overview of the Signo platform - credential support, security features, installation and management, and mobile access.
Eight-page overview of the Signo platform - credential support, security features, installation and management, and mobile access.
HID Mobile Access Solutions Datasheet (PDF)
How HID Mobile Access works - opening modes, supported phones, the HID Origo portal and what a site needs to use phones as credentials.
How HID Mobile Access works - opening modes, supported phones, the HID Origo portal and what a site needs to use phones as credentials.
HID Signo 20K Keypad Reader - Smart Profile - FAQ, Setup and Owner's Guide
Everything below is here to help you choose, wire, set up and live with the HID Signo 20K keypad reader. For general questions see our Smart Lock FAQ (Chapter 13), and for the bigger picture start with the Buyer's Guide.
Choosing the Right Reader
What is the HID Signo 20K?
It is a slim mullion access control reader with a built-in 2 x 6 capacitive touch keypad. It reads cards, fobs and phones and takes PINs, then passes them to an access control panel. It is 45 mm wide, 121.5 mm long and 21.5 mm deep, runs on 12 V DC and is IP65 rated for indoor or outdoor mounting.
It is a slim mullion access control reader with a built-in 2 x 6 capacitive touch keypad. It reads cards, fobs and phones and takes PINs, then passes them to an access control panel. It is 45 mm wide, 121.5 mm long and 21.5 mm deep, runs on 12 V DC and is IP65 rated for indoor or outdoor mounting.
Is the Signo 20K a standalone keypad?
No. It has no relay to switch a lock and no user list of its own - it is one part of a wired access control system. The panel holds the users and releases the door. For a keypad that works alone, see the Neptune ACKPWB6K standalone and Wiegand keypad, the McGrath TGFP70 access control keypad or the rest of our keypads.
No. It has no relay to switch a lock and no user list of its own - it is one part of a wired access control system. The panel holds the users and releases the door. For a keypad that works alone, see the Neptune ACKPWB6K standalone and Wiegand keypad, the McGrath TGFP70 access control keypad or the rest of our keypads.
What is the difference between the Signo 20K, 20, 40K, 40 and 40T?
They are the same platform in different bodies. The Signo 20 is the same 45 mm wide mullion body with no keypad. The Signo 40K is a wall switch size reader with a 3 x 4 touch keypad, and the Signo 40 is the same size with no keypad. The Signo 40T has mechanical buttons instead of a touch keypad and connects by terminal strip.
They are the same platform in different bodies. The Signo 20 is the same 45 mm wide mullion body with no keypad. The Signo 40K is a wall switch size reader with a 3 x 4 touch keypad, and the Signo 40 is the same size with no keypad. The Signo 40T has mechanical buttons instead of a touch keypad and connects by terminal strip.
What do Seos Profile, Smart Profile and Standard Profile mean?
The profile is the set of card technologies the reader accepts. Seos Profile reads Seos credentials and Mobile IDs only. Smart Profile adds iCLASS, iCLASS SE, iCLASS SR and SIO-encoded MIFARE Classic and DESFire cards. Standard Profile is the widest - it also reads 125 kHz HID Proximity, Indala, AWID and EM cards. This page is the Smart Profile reader, in black or white. The other two are separate listings: Signo 20K - Seos Profile and Signo 20K - Standard Profile.
The profile is the set of card technologies the reader accepts. Seos Profile reads Seos credentials and Mobile IDs only. Smart Profile adds iCLASS, iCLASS SE, iCLASS SR and SIO-encoded MIFARE Classic and DESFire cards. Standard Profile is the widest - it also reads 125 kHz HID Proximity, Indala, AWID and EM cards. This page is the Smart Profile reader, in black or white. The other two are separate listings: Signo 20K - Seos Profile and Signo 20K - Standard Profile.
Does the white reader work any differently from the black one?
No. Colour is the only difference, and both have a silver trim baseplate. White is a special order, so allow extra time for it.
No. Colour is the only difference, and both have a silver trim baseplate. White is a special order, so allow extra time for it.
How does a Signo compare with HID's older iCLASS SE keypad readers?
The Signo has Bluetooth for phones built in, where iCLASS SE needs an extra module for it. OSDP is built into the Signo's base hardware, and its housing is IP65 against IP55. The Signo keypad is capacitive touch; the iCLASS SE wall switch keypad is tactile. The HID reader platforms chart (PDF) sets the two out side by side. We also stock the iCLASS SE R15 reader.
The Signo has Bluetooth for phones built in, where iCLASS SE needs an extra module for it. OSDP is built into the Signo's base hardware, and its housing is IP65 against IP55. The Signo keypad is capacitive touch; the iCLASS SE wall switch keypad is tactile. The HID reader platforms chart (PDF) sets the two out side by side. We also stock the iCLASS SE R15 reader.
Cards, Fobs and Credentials
Which cards and fobs does it read?
Seos, iCLASS SE, iCLASS SR and iCLASS cards and fobs, MIFARE Classic and MIFARE DESFire EV1 / EV2 cards that carry HID's Secure Identity Object (SIO), and phones. It does not read 125 kHz proximity. The profile table on the main tab shows what the other two profiles read. Background on how RFID cards and fobs work is in Chapter 03.
Seos, iCLASS SE, iCLASS SR and iCLASS cards and fobs, MIFARE Classic and MIFARE DESFire EV1 / EV2 cards that carry HID's Secure Identity Object (SIO), and phones. It does not read 125 kHz proximity. The profile table on the main tab shows what the other two profiles read. Background on how RFID cards and fobs work is in Chapter 03.
Will it read my old HID proximity cards?
No. This Smart Profile reader does not read 125 kHz proximity. If you have HID 125 kHz cards, ProxKey fobs or MicroProx tags in use, order the Standard Profile reader instead.
No. This Smart Profile reader does not read 125 kHz proximity. If you have HID 125 kHz cards, ProxKey fobs or MicroProx tags in use, order the Standard Profile reader instead.
Which Seos and iCLASS credentials do you stock for it?
Seos is compatible with all HID Signo readers without any extra reader configuration, so Seos cards, Seos clamshell cards and the Seos key fob work on this reader. For iCLASS we stock iCLASS cards, the iCLASS key fob, the iCLASS tag and the iCLASS SE Key II fob.
Seos is compatible with all HID Signo readers without any extra reader configuration, so Seos cards, Seos clamshell cards and the Seos key fob work on this reader. For iCLASS we stock iCLASS cards, the iCLASS key fob, the iCLASS tag and the iCLASS SE Key II fob.
Does it read MIFARE DESFire EV3 cards?
The Smart Profile reads MIFARE DESFire EV1 and EV2 cards that carry HID's Secure Identity Object (SIO). Whether a given DESFire EV3 card will read depends on how it is encoded, so check with us before ordering MIFARE DESFire EV3 cards for this reader. The Standard Profile reader reads the widest range of DESFire cards. Background is in the DESFire EV3 application note (PDF).
The Smart Profile reads MIFARE DESFire EV1 and EV2 cards that carry HID's Secure Identity Object (SIO). Whether a given DESFire EV3 card will read depends on how it is encoded, so check with us before ordering MIFARE DESFire EV3 cards for this reader. The Standard Profile reader reads the widest range of DESFire cards. Background is in the DESFire EV3 application note (PDF).
What is the read range?
Typically 4 to 10 cm for a standard card or clamshell card. HID measures that in open air. The shape of the credential matters - small tags and fobs can read at a shorter distance - and a metal surface shortens the range unless a spacer is fitted.
Typically 4 to 10 cm for a standard card or clamshell card. HID measures that in open air. The shape of the credential matters - small tags and fobs can read at a shorter distance - and a metal surface shortens the range unless a spacer is fitted.
Do you supply programmed cards to match my site?
Yes. Programmed HID credentials are made to your card format, facility code and number range. Contact us with your current card details, or browse RFID fobs, tags and cards.
Yes. Programmed HID credentials are made to your card format, facility code and number range. Contact us with your current card details, or browse RFID fobs, tags and cards.
Phones and Mobile Access
How do phones open the door?
With HID Mobile Access. A Mobile ID is sent to the user's phone, and the phone presents it to the reader over Bluetooth or NFC. Users can tap the phone on the reader like a card, or twist the phone as they approach - HID calls this Twist and Go, and it works from up to 2 m.
With HID Mobile Access. A Mobile ID is sent to the user's phone, and the phone presents it to the reader over Bluetooth or NFC. Users can tap the phone on the reader like a card, or twist the phone as they approach - HID calls this Twist and Go, and it works from up to 2 m.
What do I need besides the reader to use phones?
Mobile IDs, an HID Origo portal account to issue and revoke them, and the HID Mobile Access app on each phone. Mobile IDs come in product tiers and subscription terms and are a separate purchase from the reader.
Mobile IDs, an HID Origo portal account to issue and revoke them, and the HID Mobile Access app on each phone. Mobile IDs come in product tiers and subscription terms and are a separate purchase from the reader.
Which phones are supported?
The HID Mobile Access app supports Android 7 and iOS 14 or later. For Bluetooth, the phone needs Bluetooth 4.2 or later and HID Mobile Access version 3.0.0 or later.
The HID Mobile Access app supports Android 7 and iOS 14 or later.
For Bluetooth, the phone needs Bluetooth 4.2 or later and HID Mobile Access version 3.0.0 or later.
Does it work with Apple Wallet?
The reader supports Apple's Enhanced Contactless Polling, which is what lets it read an access credential held in Apple Wallet. HID supports mobile credentials in Google Wallet as well, on its mobile-enabled readers including the Signo line. HID notes that wallet availability varies by country, so talk to us before you plan a deployment around one wallet in particular.
The reader supports Apple's Enhanced Contactless Polling, which is what lets it read an access credential held in Apple Wallet. HID supports mobile credentials in Google Wallet as well, on its mobile-enabled readers including the Signo line. HID notes that wallet availability varies by country, so talk to us before you plan a deployment around one wallet in particular.
Does the user have to open an app at the door?
No. HID Mobile Access works without the app being opened first. Mobile IDs can also be set so the phone must be unlocked before they are used.
No. HID Mobile Access works without the app being opened first. Mobile IDs can also be set so the phone must be unlocked before they are used.
Keypad and PIN
Can I use card plus PIN?
Yes, where your access control panel supports it. The reader sends both the credential and the keys pressed; the panel decides whether a card, a PIN or both are required at that door and at that time of day.
Yes, where your access control panel supports it. The reader sends both the credential and the keys pressed; the panel decides whether a card, a PIN or both are required at that door and at that time of day.
What sort of keypad is it?
A 2 x 6 capacitive touch keypad - twelve keys laid out to suit the narrow body, with no moving buttons. If you prefer physical buttons, the Signo 40T has a mechanical keypad in a wall switch size body.
A 2 x 6 capacitive touch keypad - twelve keys laid out to suit the narrow body, with no moving buttons. If you prefer physical buttons, the Signo 40T has a mechanical keypad in a wall switch size body.
How do I set the facility code for the keypad?
Only needed when the keypad runs in 26-bit emulation. Within five seconds of power-up, enter the facility code as three digits followed by #. Codes run from 1 to 255 and there is no factory default. The LED shows violet then solid red when it is accepted; power-cycle the reader afterwards. Two short beeps after a PIN mean no facility code has been set.
Only needed when the keypad runs in 26-bit emulation. Within five seconds of power-up, enter the facility code as three digits followed by #. Codes run from 1 to 255 and there is no factory default. The LED shows violet then solid red when it is accepted; power-cycle the reader afterwards. Two short beeps after a PIN mean no facility code has been set.
Wiring, Power and Panels
OSDP or Wiegand - which should I use?
Use OSDP if your panel supports it. It runs over two RS-485 wires, is supervised in both directions and can be encrypted with OSDP Secure Channel. It also lets the panel configure the reader. Wiegand is one-way and unencrypted, and is there for panels that do not speak OSDP. On OSDP, settle the reader addressing and the cable topology with the panel installer early.
Use OSDP if your panel supports it. It runs over two RS-485 wires, is supervised in both directions and can be encrypted with OSDP Secure Channel. It also lets the panel configure the reader. Wiegand is one-way and unencrypted, and is there for panels that do not speak OSDP. On OSDP, settle the reader addressing and the cable topology with the panel installer early.
What power does it need?
12 V DC from a certified power-limited supply. Allow 250 mA peak per reader. Normal standby draw is 80 mA, or 40 mA in Intelligent Power Management mode.
12 V DC from a certified power-limited supply. Allow 250 mA peak per reader. Normal standby draw is 80 mA, or 40 mA in Intelligent Power Management mode.
How far can the reader be from the panel?
On Wiegand, up to 152 m on 18 AWG cable or 91 m on 20 AWG. On RS-485 (OSDP) the bus can be up to 1,219 m long, with up to 500 m between nodes, on 24 AWG.
On Wiegand, up to 152 m on 18 AWG cable or 91 m on 20 AWG. On RS-485 (OSDP) the bus can be up to 1,219 m long, with up to 500 m between nodes, on 24 AWG.
I am replacing an HID iCLASS reader - can I reuse the wiring?
Usually, but check two things. Earlier iCLASS readers had the RS-485 A and B connections reversed, so wire the Signo by its own colour table. And if you are moving from Wiegand to OSDP, ordinary Wiegand cable may not be the twisted pair that RS-485 wants.
Usually, but check two things. Earlier iCLASS readers had the RS-485 A and B connections reversed, so wire the Signo by its own colour table. And if you are moving from Wiegand to OSDP, ordinary Wiegand cable may not be the twisted pair that RS-485 wants.
How does the tamper output work?
It is on by default. The tamper circuit is normally closed and opens when the reader is taken off its mounting plate, so the panel can raise an alarm. The two tamper wires are interchangeable, and either can share the reader ground.
It is on by default. The tamper circuit is normally closed and opens when the reader is taken off its mounting plate, so the panel can raise an alarm. The two tamper wires are interchangeable, and either can share the reader ground.
What is the hold input for?
When the panel asserts the hold line, the reader either buffers a card read until the line is released (the default) or stops reading cards, depending on how it is configured.
When the panel asserts the hold line, the reader either buffers a card read until the line is released (the default) or stops reading cards, depending on how it is configured.
Mounting and Weather
What does it mount on?
It is made for door mullions and frames, and it mounts on any flat surface. The mounting plate fixes to a junction box or straight to the surface. Imperial and metric junction box screws and self-tapping screws are in the box.
It is made for door mullions and frames, and it mounts on any flat surface. The mounting plate fixes to a junction box or straight to the surface. Imperial and metric junction box screws and self-tapping screws are in the box.
Will it fit my door frame?
The body is 45 mm wide and 121.5 mm long. Measure the flat face of the frame or mullion, and check the cable route inside it, before you order - see how to measure stile width.
The body is 45 mm wide and 121.5 mm long. Measure the flat face of the frame or mullion, and check the cable route inside it, before you order - see how to measure stile width.
Is it weatherproof?
It is IP65 rated with no extra gasket, and rated for outdoor use from -40 to +66 deg C. Mount it on a flat, stable surface so the seal and tamper switch work as intended. For how sun and heat affect electronics over time, see sunlight and heat.
It is IP65 rated with no extra gasket, and rated for outdoor use from -40 to +66 deg C. Mount it on a flat, stable surface so the seal and tamper switch work as intended. For how sun and heat affect electronics over time, see sunlight and heat.
Do I need the wall spacer?
Fit one if the reader goes on or near metal, including a metal junction box or an aluminium door frame - HID recommends it for the best read range. The Signo wall spacer for 20 and 20K readers is 25.4 mm deep and comes in black or silver. Silver is a special order.
Fit one if the reader goes on or near metal, including a metal junction box or an aluminium door frame - HID recommends it for the best read range. The Signo wall spacer for 20 and 20K readers is 25.4 mm deep and comes in black or silver. Silver is a special order.
Can I get a black or replacement mounting plate?
Yes - the HID Signo mounting plate in black. Choose the 20KTKMP option on that listing. The reader ships with a silver plate, so the black plate changes the trim colour as well as serving as a spare.
Yes - the HID Signo mounting plate in black. Choose the 20KTKMP option on that listing. The reader ships with a silver plate, so the black plate changes the trim colour as well as serving as a spare.
Setup and Management
How is the reader configured?
With the HID Reader Manager app on a phone, or from the panel over OSDP. You can change the output format, keypad, LED and beeper behaviour and which credential technologies are switched on.
With the HID Reader Manager app on a phone, or from the panel over OSDP. You can change the output format, keypad, LED and beeper behaviour and which credential technologies are switched on.
Can the firmware be updated?
Yes, in the field, without taking the reader off the door frame. Firmware can be updated in response to new security threats, and it is loaded with HID Reader Manager.
Yes, in the field, without taking the reader off the door frame. Firmware can be updated in response to new security threats, and it is loaded with HID Reader Manager.
How secure is it?
Its cryptographic keys sit in EAL5+ certified secure element hardware. It supports OSDP Secure Channel to the panel, HID's Secure Identity Object for the credential data, and velocity checking against rapid brute-force attempts. Once every user is on a secure credential, older card technologies can be switched off.
Its cryptographic keys sit in EAL5+ certified secure element hardware. It supports OSDP Secure Channel to the panel, HID's Secure Identity Object for the credential data, and velocity checking against rapid brute-force attempts. Once every user is on a secure credential, older card technologies can be switched off.
Compliance and Warranty
Is it approved for use in Australia?
Yes. It carries the RCM mark for Australia and New Zealand. HID's country list shows the RCM approval for the Signo 20K on page 1 (Australia) and page 4 (New Zealand).
Yes. It carries the RCM mark for Australia and New Zealand. HID's country list shows the RCM approval for the Signo 20K on page 1 (Australia) and page 4 (New Zealand).
What is the warranty?
HID Signo readers carry HID's lifetime warranty against defects in materials and workmanship. It does not cover incorrect installation, unauthorised modification or misuse. Keep your proof of purchase and contact us if a reader fails. Your rights under the Australian Consumer Law apply as well.
HID Signo readers carry HID's lifetime warranty against defects in materials and workmanship. It does not cover incorrect installation, unauthorised modification or misuse. Keep your proof of purchase and contact us if a reader fails. Your rights under the Australian Consumer Law apply as well.
Can you install it?
Terry's offers site surveys and installation on the Gold Coast. Start with a site survey or our advice and installation page.
Terry's offers site surveys and installation on the Gold Coast. Start with a site survey or our advice and installation page.
Related Products, Guides and Chapters
HID Signo readers: Signo 20 - Black | Signo 20 - White | Signo 20K - Seos Profile | Signo 20K - Standard Profile | Signo 40 | Signo 40K | Signo 40T
Signo 20K accessories: Signo Mounting Plate (20KTKMP Option) | Signo Wall Spacer for 20 and 20K
Other HID readers: iCLASS SE R15 Reader | iCLASS SE RKLB40 Biometric Keypad Reader
HID credentials: Seos Card | Seos Clamshell and ISO Cards | Seos Key Fob | iCLASS Card | iCLASS Key Fob | iCLASS Tag | iCLASS SE Key II Fob
Browse: All HID products | Card and Fob Access | PIN Code | Bluetooth | Keypads | RFID Fobs, Tags and Cards | Doors with Narrow Frames
Buyer's Guide chapters: Ch 02 Measuring Stile Width | Ch 03 Access Methods | Ch 10 Commercial Brands | Ch 11 Standards and IP Ratings | Ch 12 Installation | Ch 13 Smart Lock FAQ
Helpful reading: Platforms for Commercial, Office and Retail | Site Survey and Installation | How Long Do Digital Door Locks Last?
What's in the Box - HID Signo 20K Keypad Reader - Smart Profile
- 1 x HID Signo 20K keypad reader with 0.46 m pigtail lead and mounting plate in silver trim
- 1 x installation guide
- 2 x 0.138-20 x 1.5 inch self-tapping screws - for fixing straight to a wall or frame with no junction box
- 3 x 0.138-32 x 0.375 inch machine screws - two for an imperial junction box, one to fix the reader to its mounting plate
- 2 x M3.5 x 12 mm machine screws - for a metric junction box
- 1 x 0.138-32 x 0.375 inch security screw - the anti-tamper alternative for fixing the reader to its mounting plate
Note: the access control panel, 12 V DC power supply, cable, junction box, the HID 04-0001-03 security tool for the anti-tamper screw, and a wall spacer for metal surfaces are not included. The terminal connectors listed in HID's guide come with terminal strip readers only, not with this pigtail model.
PDF Files - HID Signo 20K Keypad Reader - Smart Profile
HID Signo Readers Datasheet (20, 20K, 40, 40K, 40T) (PDF)
Two-page datasheet for the Signo range - key benefits on page 1 and the full specification table on page 2, with a column for the 20K.
Two-page datasheet for the Signo range - key benefits on page 1 and the full specification table on page 2, with a column for the 20K.
HID Signo Reader How To Order Guide (PDF)
HID's own ordering guide for the Signo line - the credential profile matrix on page 1, the reader part-number structure, and the mounting plate and wall spacer part numbers.
HID's own ordering guide for the Signo line - the credential profile matrix on page 1, the reader part-number structure, and the mounting plate and wall spacer part numbers.
HID Signo Reader Installation Guide (20, 20K, 40, 40K) (PDF)
Supplied parts, electrical specifications and cable lengths, tamper and hold options, mounting, the pigtail and terminal wiring table, keypad facility code set-up and regulatory statements including the RCM mark.
Supplied parts, electrical specifications and cable lengths, tamper and hold options, mounting, the pigtail and terminal wiring table, keypad facility code set-up and regulatory statements including the RCM mark.
HID Signo - The Signature Line of Access Control Readers (Brochure) (PDF)
Eight-page overview of the Signo platform - credential support, security features, installation and management, and mobile access.
Eight-page overview of the Signo platform - credential support, security features, installation and management, and mobile access.
HID Mobile Access Solutions Datasheet (PDF)
How HID Mobile Access works - opening modes, supported phones, the HID Origo portal and what a site needs to use phones as credentials.
How HID Mobile Access works - opening modes, supported phones, the HID Origo portal and what a site needs to use phones as credentials.
HID Signo Readers - Regulatory Certification by Country (PDF)
Country-by-country approvals for the Signo 20, 20K, 40 and 40K - the RCM listing for Australia is on page 1 and New Zealand on page 4.
Country-by-country approvals for the Signo 20, 20K, 40 and 40K - the RCM listing for Australia is on page 1 and New Zealand on page 4.
HID Reader Platforms Comparison Chart (PDF)
One-page comparison of the Signo platform against HID's iCLASS SE and multiCLASS SE readers.
One-page comparison of the Signo platform against HID's iCLASS SE and multiCLASS SE readers.
HID Secure Credential Portfolio Brochure (PDF)
Background on HID's Seos and MIFARE DESFire EV3 credentials - the cards, fobs and phones Signo readers are built to read.
Background on HID's Seos and MIFARE DESFire EV3 credentials - the cards, fobs and phones Signo readers are built to read.
HID MIFARE DESFire EV3 Application Note (PDF)
Technical note on HID's DESFire EV3 cards, including which card types a Signo reader reads and the firmware it needs.
Technical note on HID's DESFire EV3 cards, including which card types a Signo reader reads and the firmware it needs.
HID Warranty
HID branded readers, credentials and accessories are covered by warranties issued by HID Global Corporation and its affiliated entities (part of ASSA ABLOY), distributed in Australia by LSC. Most HID readers and HID-branded credentials carry lifetime cover; a small number of specific models and accessories carry a fixed term instead.
The summary below sets out HID's published warranty structure. All warranty claims are handled by Terry's Tradies Pty Ltd and its associated websites, trading names, and subsidiaries. Full terms and exclusions are set out in the official HID Global Warranty Policy linked at the base of this page.
Warranty Summary
Understanding "Lifetime" Cover
HID's published policy uses the term "Lifetime Warranty Period" without defining it further - it is not stated as a fixed number of years, "for the life of the product", or "as long as you own it". It applies for as long as HID continues to honour that stated period under its published policy.
How to Make a Claim
For full returns and warranty claim procedures, visit our Returns & Warranty page - this is kept up to date and is the authoritative reference for current claim steps.
- Contact Terry's Tradies Pty Ltd and its associated websites, trading names, and subsidiaries with your proof of original purchase and a description of the fault.
- Where a claim needs to be escalated, HID requires written notice from the end customer within the applicable warranty period - we handle this notification on your behalf.
- HID's remedy, at its own option, is to repair the product, replace it, or issue a credit towards a future purchase.
- Postage, insurance and shipping costs to present hardware for warranty assessment are the end customer's responsibility under HID's policy - we'll advise what's needed before anything is sent.
Exclusions
This warranty does not cover, and will be voided by, any of the following:
- Installation by anyone other than HID or an HID-authorised installer
- Use other than as authorised in HID's own documentation
- Modification, alteration or repair by a party other than HID
- Combination with hardware, operating systems or tools not provided by HID
- Accident, neglect, misuse or negligence
- Upgrades, evaluation units and demonstration units
- Consumables - batteries, paper, pads, cleaning solution, towels, cartridges and cables
Important Notes
Australian Consumer Law
This manufacturer warranty applies in addition to your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. Where a failure does not amount to a major failure, you are entitled to have the goods repaired or replaced.
This manufacturer warranty applies in addition to your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. Where a failure does not amount to a major failure, you are entitled to have the goods repaired or replaced.
Benefit of the Original End Customer
HID's published policy states the warranty is solely for the benefit of the original end customer. Products purchased through Terry's Tradies Pty Ltd and its associated websites are covered as supplied - contact us in the first instance for any claim rather than approaching HID directly.
HID's published policy states the warranty is solely for the benefit of the original end customer. Products purchased through Terry's Tradies Pty Ltd and its associated websites are covered as supplied - contact us in the first instance for any claim rather than approaching HID directly.
Accessories and Mounting Hardware Not Listed Above
A small number of HID accessories (such as certain Signo mounting plates and wall spacers) are not individually named in HID's published policy. Where this applies, contact us to confirm the term that applies to your specific item before relying on the Lifetime cover shown above for readers.
A small number of HID accessories (such as certain Signo mounting plates and wall spacers) are not individually named in HID's published policy. Where this applies, contact us to confirm the term that applies to your specific item before relying on the Lifetime cover shown above for readers.
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