Lockton Cadell52 Fire Rated Smart Lock - 95mm Mortice
At A Glance
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The Lockton Cadell52 (CADELL52-ML95) is a heavy-duty electronic lever lock system from Lockton's E-Series range. This complete kit pairs the Cadell52 smart lock handle set with the SG-ML95 95mm backset mortice lock, providing a ready-to-install solution for commercial and residential doors. The Cadell52 is certified to AS 4145.2 (locksets) and AS 1905.1:2015 (fire door hardware), achieving a physical security rating of SL8 and a durability rating of D8 (500,000 cycles) - making it suited for high-traffic commercial installations including apartment blocks, schools, offices, hospitals and private residences.
Six access methods are supported out of the box: fingerprint biometrics, PIN code, RFID key fob, Bluetooth via the TTLock App (iOS and Android)![]()
, mechanical key override via a 6-pin C4 rekeyable oval cylinder, and Wi-Fi remote access when paired with an optional TTLock gateway. The TTLock app supports unlimited Bluetooth users, unlimited customised PIN codes, up to 1,000 RFID fobs, and up to 100 fingerprint users. All six access methods are fully functional without a gateway; an optional gateway (G2-G5) adds remote unlock and access management from anywhere in the world. Not sure if you need a gateway? See our Gateway Comparison guide.
The Cadell52 is designed to retrofit over most standard Australian mortice furniture installations, with fixing posts positioned to match standard post spacing. It can replace most existing knobsets, leversets, and deadbolt combinations. Scar plates in three sizes are available separately to cover legacy fixing holes. Available in Matte Black and Satin Stainless Steel. For the 60mm backset variant, see the Cadell52 ML60 kit.
Usually ships same day if ordered before 11am AEST (excludes weekends and Queensland public holidays).
The Cadell52 kit (with SG-ML95 mortice) has been tested and certified by an independent third-party accredited testing laboratory. Fire ratings: Firecore (AU), E-Core (AU), and Hallmark (NZ) - all up to 2 hours. Tested and declared by SIEPER Group. Use on fire doors only with all other hardware in the assembly also fire rated and certified for the specific door system. The 95mm mortice variant carries the broadest fire certification in the Cadell52 range - covering Firecore, E-Core and Hallmark, while the ML60 is Firecore-only. When fitting to a fire door, both sets of expanding fire material must be fitted to the inner plates of both handles, inside the rubber gasket - see page 12 of the user manual.
Disability Access Compliance (DDA)
- The Cadell52 lever handle design complies with the disability access requirements of AS1428.1-2009 (DDA) (Design for access and mobility).
- The clutching lever handle assists users with limited grip strength or reduced manual dexterity.
- DDA compliance relates to the lever handle design only and does not imply full building access compliance for the complete installation. Read: Smart Locks for NDIS, DDA & Accessibility
Per the manufacturer's specification and confirmed by distributor SIEPER Group, the Cadell52 carries an IP66 rating on both the external (outside) and internal (inside) handles. IP66 confirms protection against powerful water jets and complete dust ingress protection. This makes the lock suitable for wet or exposed environments - and is a significant advantage where most competitors rate only the external keypad.
Key Features
- Six access methods: fingerprint, PIN code, RFID key fob, Bluetooth/TTLock App, Wi-Fi remote access (gateway optional), and 6-pin C4 oval cylinder key override.
- IP66 rated on both external and internal handles - suitable for wet, exposed, or harsh environments.
- D8 durability rating - tested to 500,000 operating cycles; SL8 physical security rating. Rated for heavy commercial traffic.
- Fire rated for Firecore (AU), E-Core (AU), and Hallmark (NZ) door assemblies up to 2 hours - certified to AS 1905.1:2015 and AS 4145.2.
- DDA compliant lever handle design - AS1428.1-2009.
- Unlimited Bluetooth users and unlimited customised PIN codes, managed via the TTLock App.
- Up to 1,000 RFID key fobs programmable; up to 100 unique fingerprint users. Additional spare RFID fobs available separately.
- PIN code length: 4 to 9 digits.
- Optional TTLock gateway (G2-G5) enables remote unlock, access scheduling, and full access history from anywhere in the world.
- 6-pin C4 rekeyable oval cylinder included; convertible to restricted key profiles.
- Designed to retrofit directly over standard Australian mortice furniture post spacing - replaces most existing knobsets, leversets, and deadbolt combinations. Scar plates available for legacy preparation coverage.
- Inside handle configurable with flush stainless steel insert (default) or turn snib (conversion kit included).
- Three screw/spindle packs included - supports door thickness 32-60mm without additional hardware.
- Smart alarm function can be configured in the TTLock App. Note: disable Tamper Alert in the TTLock App for Australian hardware.
- Available in Matte Black and Satin Stainless Steel.
- Handing can be changed during installation - page 5 of the user manual shows the handing as supplied and the slider procedure for changing it.
Access Methods
What's in the Box
- 1 x Cadell52 smart lock handle set (outside handle + inside handle)
- 2 x RFID key fobs
- 3 x Screw/spindle packs - for door thickness 32-40mm, 40-50mm, and 50-60mm
- 4 x AAA alkaline batteries
- 1 x SG-ML95 95mm backset mortice lock
- 1 x 50mm 6-pin C4 oval cylinder with 2 x C4 keys (Art. 410/50-BLK-KD)
- 1 x Turn snib conversion kit
- 1 x Flush stainless steel insert for the inside handle (fitted as default)
- 2 x 30mm fixing posts (screw to the outside handle - see user manual page 6)
- 1 x Fitting template
- 1 x Instruction manual
Suitable Uses
- Commercial entry and internal doors requiring fire door certification (Firecore, E-Core, Hallmark)
- Apartment and strata building entry doors requiring DDA-compliant lever hardware
- Schools, offices, retail, industrial, and medical facilities - heavy traffic applications
- Residential entry and internal doors requiring commercial-grade smart lock functionality
- Retrofit of existing Australian mortice lock furniture installations (confirm your 95mm backset before ordering)
- Any application requiring IP66-rated hardware on both internal and external faces
- Multi-credential access installations where fingerprint, PIN, fob, app, and key override are all required - including Airbnb and short-stay rental properties
Available Finishes
Matte Black
CADELL52-BLK-ML95
Satin Stainless Steel
CADELL52-SSS-ML95
Finish selection does not affect functionality, compliance, or performance.
Cadell52 E-Series - Product Family
Both products available in Matte Black (BLK) and Satin Stainless Steel (SSS). Handle set, electronic components, access methods, and specifications are identical across all variants.
Full Specifications
Dimensions
Battery and Power
- Powered by 4 x AAA alkaline batteries, included in the kit.
- Battery life is approximately 1 year at 10-20 uses per day under normal conditions. How long do digital door locks last?
- The TTLock App displays the current battery level when Bluetooth is active, providing advance warning before depletion.
- Audio and LED indicators provide low battery alerts directly on the lock.
- There is no USB-C emergency power port on this model. If batteries are fully depleted, access is via the mechanical key override using the supplied C4 oval cylinder and key.


App Control and Remote Access (Optional Gateway)
The Cadell52 connects to the TTLock App (iOS and Android)![]()
via Bluetooth. Within Bluetooth range, the app can unlock the door, manage user credentials, issue temporary PIN codes, and configure lock settings. No gateway is required for any of these functions.
For remote access from anywhere in the world - including remote unlock, access scheduling, and access history review - an optional TTLock gateway must be connected to your internet router. Five gateway models are available depending on your connectivity requirements. Compare all gateway models in detail or read our Gateway Comparison guide:
- G2-GATE - WiFi 2.4GHz gateway (most common residential choice)
- G3-GATE - Ethernet (RJ45) gateway
- G3P-GATE - Power over Ethernet (PoE) gateway
- G4-GATE - 4G SIM gateway (no fixed internet required)
- G5-GATE - Dual-band WiFi 2.4GHz / 5GHz gateway
All gateways are sold separately. Gateway Bluetooth range to lock: 10-15 metres.
Accessories & Spares
Frequently Asked Questions
No. All six access methods - fingerprint, PIN code, RFID fob, Bluetooth/TTLock App, key override, and the built-in lock functions - work without a gateway. A TTLock gateway (G2-G5, sold separately) is required only if you want to unlock remotely via the internet, schedule time-limited access, or review access history from outside Bluetooth range. Read our full Gateway Comparison guide.
Yes - for Firecore (AU), E-Core (AU), and Hallmark (NZ) fire door assemblies up to 2 hours. The CADELL52-BLK-ML95 and CADELL52-SSS-ML95 kits have been tested and certified by an independent accredited laboratory to AS 4145.2 and AS 1905.1:2015. When specifying for fire doors, confirm that all other hardware in the assembly - hinges, seals, closers - is also fire rated and certified for the specific door system. For Firecore-only at 60mm backset, see the Cadell52 ML60 kit.
In most cases, yes. The Cadell52 fixing posts are positioned at standard Australian mortice furniture post spacing, so it will drop over most existing commercial mortice furniture installations. If your existing lock leaves larger or off-centre holes, scar plates in three sizes (Art IDs: PS-REC-52-1, PS-REC-52-2, PS-REC-52-3) are available separately to cover legacy fixings cleanly. See also the scar plate guide for guidance on when one is needed.
The 50mm oval cylinder (Art. 410/50-BLK-KD) supplied in the kit is correct for door thicknesses of 32mm to 64mm. How to measure your backset. For doors 64mm to 90mm thick, order the 62mm oval cylinder (Art. 410/62-BLK-KD) separately. Do not use a cylinder that is too short for the door thickness, as this will prevent the key from correctly actuating the mortice lock cam.
Yes. The inside handle comes pre-configured with a flush stainless steel insert for passage function (free egress at all times). The included turn snib kit allows the inside handle to be converted to a turn snib, enabling the inside handle to lock the latch and prevent egress. Important: read about the risks of the internal snib on smart locks before enabling this feature. Both the flush insert and the turn snib kit are included in the box at no additional cost.
Additional Information
The Cadell52 ML95 kit is certified for Firecore (AU), E-Core (AU), and Hallmark (NZ) fire door assemblies up to 2 hours - the broadest fire certification in the Cadell52 range. All hardware in the assembly - hinges, seals, closers, strikes - must also be independently fire rated and compatible with the specified door system. See also: Apartment Fire Doors on the Gold Coast - The one-penetration rule for fire doors - Asbestos risk in Gold Coast fire doors
Three oval cylinder scenarios apply to this product: (1) If fitting the cylinder into the Cadell52 outside handle directly (not into the mortice lock), use a 34mm oval cylinder (Art. 410-BLK-KD, not included). (2) If fitting the cylinder into the mortice lock for door thickness 32-64mm, use the 50mm cylinder included in the box (Art. 410/50-BLK-KD). (3) For door thickness 64-90mm, order the 62mm cylinder separately (Art. 410/62-BLK-KD). Using the wrong cylinder length will result in incorrect key function or cam engagement failure.
The Cadell52 is designed to fit over most Australian commercial mortice furniture with standard post spacing. Measure your door before ordering and confirm post spacing against the supplied fitting template before chiselling or drilling. See our DIY installation guide. If the existing lock leaves a hole pattern that doesn't align with the Cadell52 fixing posts, a scar plate is required. Three plate sizes are available - measure the existing hole pattern before ordering.
IP66 confirms complete protection against dust ingress and protection against powerful water jets from any direction on both the external and internal handles. This is a significant advantage in applications where the internal handle may be exposed to moisture - such as covered external corridors, commercial kitchens, or humid environments. IP66 does not mean submersion-proof - do not immerse the lock in water.
The Cadell52 outside handle uses a rubber gasket against the door surface as part of its water-resistant seal. When fitting the outside handle over the oval cylinder, resistance will be felt as the gasket seats - this is normal and expected. Push the handle firmly and evenly until fully seated. Do not use excessive force with tools on the face of the handle; apply pressure to the body only.
Warranty
Lockton products carry tiered manufacturer warranties - up to 10 years on mechanical locks, 3 years on smart locks and PVD/chrome finishes, and 1 year on electronic door closers, mechanical digital locks, and key accessories. Batteries carry no warranty. Proof of purchase required for all claims. Returns & Warranty | Lockton Warranty Statement
Download PDF Resources
Lockton's six-page CADELL52 brochure (December 2025 edition) - commercial and domestic applications, electronic access and general specifications, the ML60 and ML95 kit codes in both finishes, the PS-REC-52 retrofit plates and the box contents.
SIEPER Group Declaration of Compliance for the CADELL52-SSS-ML95 kit - AS 4145.2 and AS 1905.1:2015, Firecore and E-Core (AU) and Hallmark (NZ) fire doors up to 2 hours, SL8 physical security and D8 durability (500,000 cycles).
One-page A3 drilling template for fitting the CADELL52 with the SG-ML95 95mm mortice - marks the Cadell52 furniture and mortice faceplate positions on each face of the door.
21-page CADELL52 user manual - box contents, screw and spindle packs, handing, mortice installation, cable connection, fitting on fire doors, turn snib fitting, TTLock app setup and the G2 to G5 gateway options.
Lockton Cadell52 95mm Mortice Kit - FAQ, Setup and Owner's Guide
Everything below is here to help you choose, install, set up and live with the Lockton Cadell52 ML95 kit. For general smart-lock questions see our Smart Lock FAQ (Chapter 13), and for measuring, standards and fire doors start with the Smart Lock Buyer's Guide.
Fire Doors and Compliance
The ML95 kit is declared for Firecore (AU), E-Core (AU) and Hallmark (NZ) fire door assemblies for up to 2 hours, against AS 1905.1:2015 and AS 4145.2. That is the broadest fire coverage in the Cadell52 range - the Cadell52 60mm mortice kit is declared for Firecore only. Not sure which core your door has? Chapter 05 covers how to identify a fire door and the fire door core types, or find the door's fire door compliance tag. The full declaration is in the Cadell52 ML95 Declaration of Compliance (PDF). Browse every fire door smart lock we stock.
Yes. Both sets of expanding fire material must be fitted to the inner plates of both handles, inside the rubber gasket - see page 12 of the user manual. Every other item of hardware on the door - hinges, closer, seals and strike - must also be fire rated for that door system, because fire certification covers the whole doorset rather than the lock alone (how AS 1905.1 certification works). We do not recommend DIY on apartment fire doors, and in older Gold Coast buildings the door core can contain asbestos - read the three risk windows before anyone drills. Our supply and installation service covers fire door fits.
Start with the Cadell52 ML95 Declaration of Compliance (PDF). It is issued by SIEPER Group, Lockton's distributor, and states that the kit was tested or assessed by an accredited third-party laboratory and passed the relevant clauses of AS 4145.2 and AS 1905.1:2015, listing the fire door types and the SL8 and D8 ratings. The declaration describes fire performance as "up to 2 hours" rather than stating a Fire Resistance Level (FRL), so if your certifier or fire engineer needs the laboratory report or an FRL for a specific doorset, ask our team and we will request it from the supplier. Our guide to statements of compliance explains what a well-formed declaration contains, and fire-rated smart lock certification lists the documents we hold by brand.
Usually not. On Queensland apartment fire doors the one-penetration principle generally rules out a separate deadbolt, and deadbolts are not compliant as secondary locks on those doors. The better approach is to upgrade the primary lock - which is what the Cadell52 kit does, replacing the existing mortice lock and furniture. Work through the four strata checks and get body corporate approval first.
Access and Credentials
Through the TTLock app the lock supports unlimited Bluetooth users (eKeys), unlimited customised PIN codes of 4 to 9 digits, up to 1,000 RFID fobs and up to 100 fingerprints, plus the 6-pin C4 mechanical key. Two fobs come in the box and extra Lockton RFID fobs are sold separately. For how each method behaves day to day, see access methods compared.
Setup runs through the TTLock app, and pages 15 to 18 of the user manual walk through it: download the app and register, add the lock and become its administrator, then change the master passcode before anything else. Fingerprints, passcodes and fobs are then added from the app. For more reliable fingerprint reads use the three-angle enrolment technique, and keep the TTLock app user manual handy for everything else.
TTLock offers six passcode types - permanent, time-limited, one-time, cyclic, customised and erase - so a cleaner can have a code that works on set days and a tradesperson a code that expires tonight. Two things catch people out: the 24-hour activation rule for new codes, and the Erase code. Our cyclic passcode example shows a recurring weekly setup.
The inside handle ships with the flush stainless steel insert fitted, giving passage function - free egress at all times. The turn snib kit in the box converts the inside handle to a turn snib. The snib tailpiece is notched for the three door thickness ranges (user manual page 13). Before fitting it, read about the real-world problems internal snibs cause on smart locks, particularly on rental and short-stay properties.
Remote Access and Gateways
No. Fingerprint, PIN, fob, key and Bluetooth app control all work locally with no gateway and no internet. A gateway adds remote unlock, remote code management and access history from anywhere - what changes when you add a gateway is set out in Chapter 14. If the internet drops, local access keeps working.
The user manual lists five TTLock gateways (page 20): G2 (2.4GHz Wi-Fi), G3 (Ethernet), G3P (Power over Ethernet), G4 (4G SIM) and G5 (dual-band 2.4GHz / 5GHz Wi-Fi), each with a 3-year warranty. We stock the Lockton G2 Gateway, the most common home choice. The G2 connects to 2.4GHz Wi-Fi only - if your router uses band steering, read the G2 Wi-Fi band note first. The G2 vs G3 vs G4 vs G5 comparison covers the differences, and browse all gateways and bridges.
Plan for 10 to 15 metres. The gateway talks to the lock over Bluetooth, so walls and obstructions between them matter. Gateway placement in Chapter 08 and where to position the gateway cover it in detail; if the connection keeps dropping, see why smart locks drop off Wi-Fi.
No - leave it off. The setting appears in the TTLock app, but Lockton hardware does not support it, and switching it on produces phantom alerts. See how to turn off Tamper Alert and why it keeps going off.
Power and Batteries
Four 1.5V AAA alkaline batteries, included. Expect roughly 12 months at 10 to 20 uses a day - heavier use shortens that (battery life, the honest version). The TTLock app shows the battery level whenever you connect over Bluetooth, and the lock gives audio and LED low-battery warnings. Reading a low-battery fault correctly saves a lot of head-scratching.
Use the key. The Cadell52 has no USB-C emergency power port, so the supplied C4 key is your way in - keep one outside the house, not inside it. What to do when the battery dies walks through it. Browse other smart locks with a backup key.
Installation and Fit
32 to 60mm, using one of the three screw and spindle packs in the box - one each for 32-40mm, 40-50mm and 50-60mm doors. For the mortice installation the packs use split spindles (25, 30 and 35mm) with M5 x 45, 50 and 60mm screws; page 4 of the user manual shows them. Measure first with our door thickness guide. The included 50mm cylinder suits standard doors; thicker doors need the 62mm cylinder (Art. 410/62-BLK-KD), sold separately - see the oval cylinder question in the main FAQ.
The ML95 kit's SG-ML95 mortice has a 95mm backset - measured from the door edge to the centre of the spindle. Check yours before ordering with how to measure your backset. If your door takes 60mm, the Cadell52 60mm mortice kit is the one to buy (Firecore-only for fire doors).
Yes. Page 5 of the user manual shows the handing as supplied and the slider procedure for changing it. If you are unsure which hand your door is, see how to determine your door's handing.
Two 30mm posts screw to the outside handle, the split spindles pass through the mortice, and the outside handle's cable runs through the door and connects to the inside handle; the manual shows where the cable sits (the "cable cave") before the handles are screwed together. Pages 6 to 9 of the user manual illustrate each step. The outside handle's rubber gasket gives noticeable resistance as it seats - that is normal (user manual page 2).
In most cases the Cadell52 lines up with standard Australian mortice furniture, and Lockton's PS-REC-52 scar plates come in three sizes - 280 x 70mm, 286 x 76mm and 296 x 86mm, in stainless or black - to cover what it does not. Plates are sold individually, so order one for each door face you need covered. Our scar plate guide lists the Lockton range; check the 95mm drilling template against your door before drilling. More options in scar and adaptor plates.
A handy DIYer can fit it to a door already prepared for a mortice lock using the template and manual, but read the three most common DIY mistakes first and check when DIY is and is not appropriate. For fire doors, strata buildings and commercial sites, use a licensed locksmith - our advice and installation team can supply and fit it. If the lock misbehaves after fitting, poor door preparation is the usual cause.
Suitability and Comparisons
Both the outside and inside handles are rated IP66 - protection against dust and powerful water jets - so it handles a wet or exposed doorway better than most smart locks, which rate only the outside unit. IP66 is not submersion-proof. See what IP ratings mean and our front door smart locks.
Lockton does not quote a salt spray test figure for the Cadell52, so treat beachfront and salt-air doorways with care and wipe the handles down regularly. Our notes on coastal environments and Queensland conditions explain what salt air does to door hardware.
Yes - TTLock is widely used for short-stay. Even without a gateway the app can issue time-limited codes (what TTLock can do without Wi-Fi); with a gateway and a property management system, guest codes can follow each booking (how TTLock automation really works, PMS integration). Compare the options in Igloohome vs TTLock.
The Cadell52's clutching lever is designed to AS1428.1-2009 (design for access and mobility), and a resident or carer can use a fob, fingerprint or phone instead of a key. DDA compliance relates to the lever design, not the whole doorway. See what AS1428.1 compliance actually means and NDIS funding.
The ELEV36 is Lockton's narrow euro-mortice smart lock for hinged and sliding doors; the ELEV64 is a fingerprint lever lock for interior doors. Neither carries a fire rating - the Cadell52 is the E-Series choice for fire doors. All three run on TTLock and work with the Lockton G2 gateway. See the full Lockton range.
Yes - the McGrath Hamilton (also in Satin Nickel) is a lower-cost TTLock-platform lever lock with a fingerprint reader and a DDA-compliant lever. Its fire assessments cover Firecore and E-Core doors, and it uses a 60/70mm tubular latch rather than a mortice. See the Hamilton in Chapter 05 and the McGrath range.
Related Products, Guides and Chapters
The Cadell52 range: Cadell52 60mm Mortice Kit · PS-REC-52 Scar Plates · Lockton RFID Key Fob · Lockton G2 Gateway
Lockton E-Series and alternatives: ELEV36 Hinged · ELEV36 Sliding · ELEV64 · All Lockton · McGrath Hamilton - Matt Black · McGrath Hamilton - Satin Nickel
Shop by category: Fire Door · Fingerprint · Fob/Card/RFID · PIN Code · Bluetooth · Has Backup Key · App Enabled · Gateways and Bridges · Scar and Adaptor Plates · RFID Fobs, Tags and Cards
Buyer's Guide chapters: Ch 02 Measuring Your Door · Ch 03 Access Methods · Ch 05 Fire Door Smart Locks · Ch 08 Gateways · Ch 09 DDA and NDIS · Ch 11 Standards and IP · Ch 12 Installation · Ch 13 Smart Lock FAQ · Ch 14 TTLock Platform · Ch 15 App Platforms
Helpful blogs: Fire Door Types and Certification · Apartment Fire Doors · Asbestos in Fire Doors · The One-Penetration Principle · Scar Plates for Smart Locks · TTLock Tips and Tricks · TTLock vs Tuya · The Perils of the Internal Snib · Mechanical Key Override · Turn Off Tamper Alert · How Long Do Digital Locks Last
What's in the Box - Cadell52 Complete Kit with 95mm Mortice
- 1 x Cadell52 smart lock handle set (outside handle + inside handle)
- 2 x RFID key fobs
- 3 x Screw/spindle packs - for door thickness 32-40mm, 40-50mm, and 50-60mm
- 4 x AAA alkaline batteries
- 1 x SG-ML95 95mm backset mortice lock
- 1 x 50mm 6-pin C4 oval cylinder with 2 x C4 keys (Art. 410/50-BLK-KD)
- 1 x Turn snib conversion kit
- 1 x Flush stainless steel insert for the inside handle (fitted as default)
- 2 x 30mm fixing posts (screw to the outside handle - see user manual page 6)
- 1 x Fitting template
- 1 x Instruction manual
Lockton Cadell52 - Dimensions
Lockton Cadell52 - Product Brochure
PDF Files - Lockton Cadell52 95mm Mortice Kit (CADELL52-ML95)
Lockton's six-page CADELL52 brochure (December 2025 edition) - commercial and domestic applications, electronic access and general specifications, the ML60 and ML95 kit codes in both finishes, the PS-REC-52 retrofit plates and the box contents.
SIEPER Group Declaration of Compliance for the CADELL52-SSS-ML95 kit - AS 4145.2 and AS 1905.1:2015, Firecore and E-Core (AU) and Hallmark (NZ) fire doors up to 2 hours, SL8 physical security and D8 durability (500,000 cycles).
One-page A3 drilling template for fitting the CADELL52 with the SG-ML95 95mm mortice - marks the Cadell52 furniture and mortice faceplate positions on each face of the door.
21-page CADELL52 user manual - box contents, screw and spindle packs, handing, mortice installation, cable connection, fitting on fire doors, turn snib fitting, TTLock app setup and the G2 to G5 gateway options.
Lockton Warranty
Lockton Security products are designed and manufactured to high standards of quality, durability, and performance. All Lockton branded products come with guarantees in accordance with the Australian Consumer Law, and additional warranties are offered as detailed below.
Warranty Summary
Warranty periods run from the date of purchase. Proof of purchase is required for all claims.
How to Make a Claim
Lockton products are sold exclusively through trade channels. End-users who have received a Lockton product via an installer or trade supplier should contact their installer in the first instance - the trade supplier will liaise with Lockton Security to process the claim on your behalf.
To lodge a warranty claim through Terry's Tradies Pty Ltd and its associated websites, trading names, and subsidiaries (including Gold Coast Smart Locks), please follow these steps:
- Contact us with details of the defect and, where possible, installation images.
- Supply your proof of purchase (invoice number or receipt).
- Provide contact details for claim updates.
- A Goods Return Number (GRN) will be obtained from Lockton Security on your behalf.
- Package the product securely, include the GRN, and return it as directed. Products returned without a GRN may not be accepted.
Once a correctly submitted claim is assessed by Lockton Security and approved, they will at their own cost and discretion either: repair and return the product; provide a replacement or similar product; supply refurbished goods of equivalent type and quality (covered under the remaining warranty period); or refund the purchase price. If the claim is not approved, Lockton Security will advise in writing and the product will be returned at the customer's expense, or recycled upon request.
Exclusions
The Lockton warranty does not cover:
- Damage caused by improper use or incorrect product selection
- Improper installation
- Fair wear and tear
- Environmental conditions outside product specifications (e.g. coastal air, high humidity, or exposure to corrosive substances)
- Products that have been modified, repaired, or altered
- Use of non-genuine replacement parts or accessories
- Batteries (no warranty applies)
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The Lockton manufacturer warranty is offered in addition to, and does not limit, these statutory rights.
Confused? Overwhelmed? We get it.
Choosing the right smart lock can be genuinely tricky - door types, backsets, app platforms, compatibility with your existing hardware... there is a lot to consider. We have decades of experience fitting locks of all types, including smart locks, and we are happy to help.
Our expert recommendation service is free. Upload a few photos of your door and describe what you need, and one of our qualified locksmiths will give you a personalised recommendation.
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