Lockton Euro Smart Mortice Lock Body - Suits Hinged Door - 25mm Backset - 240x22mm Faceplate

Lockton Warranty

Lockton Security products are designed and manufactured to high standards of quality, durability, and performance. All Lockton branded products come with guarantees in accordance with the Australian Consumer Law, and additional warranties are offered as detailed below.

Warranty Summary

Warranty periods run from the date of purchase. Proof of purchase is required for all claims.

How to Make a Claim

For full returns and warranty claim procedures, visit our Returns & Warranty page — this is kept up to date and is the authoritative reference for current claim steps.

Lockton products are sold exclusively through trade channels. End-users who have received a Lockton product via an installer or trade supplier should contact their installer in the first instance — the trade supplier will liaise with Lockton Security to process the claim on your behalf.

To lodge a warranty claim through Terry’s Tradies Pty Ltd and its associated websites, trading names, and subsidiaries (including Gold Coast Smart Locks), please follow these steps:

1. Contact us with details of the defect and, where possible, installation images.
2. Supply your proof of purchase (invoice number or receipt).
3. Provide contact details for claim updates.
4. A Goods Return Number (GRN) will be obtained from Lockton Security on your behalf.
5. Package the product securely, include the GRN, and return it as directed. Products returned without a GRN may not be accepted.

Once a correctly submitted claim is assessed by Lockton Security and approved, they will at their own cost and discretion either: repair and return the product; provide a replacement or similar product; supply refurbished goods of equivalent type and quality (covered under the remaining warranty period); or refund the purchase price. If the claim is not approved, Lockton Security will advise in writing and the product will be returned at the customer’s expense, or recycled upon request.

Exclusions

The Lockton warranty does not cover:

• Damage caused by improper use or incorrect product selection
• Improper installation
• Fair wear and tear
• Environmental conditions outside product specifications (e.g. coastal air, high humidity, or exposure to corrosive substances)
• Products that have been modified, repaired, or altered
• Use of non-genuine replacement parts or accessories
• Batteries (no warranty applies)

Important Notes

Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The Lockton manufacturer warranty is offered in addition to, and does not limit, these statutory rights.

Further Information

Further Information
Returns & Warranty — goldcoastsmartlocks.com.au
Lockton Security — Warranty Statement