Lockwood Lume Interior Smart Lever - Fingerprint, App & Key - Matt Black
At A Glance
At A Glance
DISPATCHSame Day Before 11am
Fingerprint 
Lockwood Home App 
Mechanical Key 
Remote (Optional Hub) 
PIN KeypadNot Available
The Lockwood Lume (LWL-LUM-ICR-MBK) is an interior smart lever designed for the doors inside your home, such as a garage connecting door, home office, study, or store room. It combines fingerprint access, mobile app control, and a mechanical key override in a slim matt black lever that suits most interior timber doors.
The Lume runs on the Lockwood Home App (also compatible with the Yale Home App), available on iOS and Android 
, giving you tailored user access, 24/7 activity trails, and app control over Bluetooth. Remote access and voice assistant control are available when the lock is paired with the Lockwood Home Hub (sold separately).
It is a plug-in design that fits the majority of doors with a 54mm bore hole and needs no door modification, making it a straightforward upgrade for an existing interior door. Because it is built for internal use, the Lume is best paired with a dedicated entry lock on external doors.
Usually ships same day if ordered before 11am AEST (excludes weekends and Queensland public holidays).
Key Features
- Total control through the Lockwood Home App / Yale Home App
- Fingerprint access for up to 100 registered fingerprints
- Mechanical key override for guaranteed entry
- Auto lock and unlock
- Internal Forced Lock for full privacy from the inside - the same idea as the internal snib on other smart locks
- Passage Mode to disable auto-lock and leave the door free to open
- LED status indicator shows lock status at a glance
- Voice guided programming with step-by-step audio prompts
- Low battery warning by app notification and on-lock voice prompt
- USB Type-C emergency power if the batteries run flat
- Tailor user access and review 24/7 lock activity trails in the app
- Remote access and voice assistant control with the Lockwood Home Hub (sold separately)
Access Methods
The Lume is unlocked by fingerprint, by the Lockwood Home App over Bluetooth, or by mechanical key. It does not have a PIN keypad. For a plain-English overview of smart lock credential types, see Chapter 03 - Access Methods, and the side-by-side comparison of all six.
Lockwood Home App
The Lume is managed through the Lockwood Home App, which is also compatible with the Yale Home App so users can control the lock through either app. Both are available on iOS and Android . Over Bluetooth you get tailored user access, temporary and time-sensitive access for family, friends, or tradespeople, and 24/7 lock activity trails. For a comparison of the major smart lock app ecosystems, see Chapter 15 - Smart Lock App Platforms, or Which App Platform Is Right for You if you are deciding between ecosystems - its five questions settle it for most buyers, and Chapter 15's scenario table matches a platform to a household.
What's in the Box
- Lockwood Lume interior smart lever (exterior and interior assemblies)
- 4 x AAA alkaline batteries (included)
- Mechanical override key(s)
- Mounting and fixing hardware
Suitable Uses
- Garage connecting doors and internal access doors
- Home offices, studies, and store rooms where keyless privacy is useful
- Interior timber doors that already have a 54mm bore hole - see bored cylindrical door prep
- Rooms where fingerprint and app access are preferred over hiding a key - if you do keep a spare outside, read where the override key should live
Available Finish Options
Matt Black
(This Product)
STK LWL-LUM-ICR-MBK
Finish selection does not affect functionality, compliance, or performance.
Full Specifications
Note on the part number: this lever is catalogued and supplied as LWL-LUM-ICR-MBK, and the ASSA ABLOY Cyber Security Declaration names the same model code. The printed Lockwood Smart Locks catalogue gives the part number as LWL-LUM-IC-MBK, without the R - the two refer to the same product, and ICR is the code to order by.
Dimensions
Battery, Power & Backup
The Lume is powered by 4 x AAA alkaline batteries, which are included. When the batteries are low you receive a notification in the app and a voice prompt from the lock, so you have warning on both ends. If the batteries run flat, a USB Type-C connection provides emergency power to get you back in, and the mechanical key override is always available as a backup - what to do when the battery dies walks through the order to try them in, and Chapter 13 covers power and battery questions generally.
Remote Access & Home Hub
On its own, the Lume works locally over Bluetooth for fingerprint, app, and key access - the smart versus connected distinction explains why that is a complete lock, not a limited one. To manage and monitor the lock from anywhere, and to add Amazon Alexa and Google Home voice control, pair it with the Lockwood Home Hub (sold separately). The Home Hub is the central connection point for your Lockwood and Yale smart devices and enables remote control through the Lockwood Home App. To understand what a gateway does and how the options compare, see Chapter 08 - Gateway Comparison, and in particular what a gateway actually does and what still works when the internet goes down.
One hub covers a whole household of Lockwood and Yale devices: the Home Hub supports up to 16 Lockwood and Yale Bluetooth smart devices plus up to 30 Zigbee actuators, so adding the Lume to an existing Lockwood or Yale setup generally needs no second hub. Where a hub is added, put it within reliable range of the lock (placement tips), and note that it needs a 2.4GHz network - if your router merges its bands, read band steering and how to improve stability. Gateways and modules are grouped in our modules and Wi-Fi gateways range.
The Lockwood Lume has been assessed and declared compliant with the Australian Cyber Security Act (IoT consumer products). Declaration No. Cyber-AU-00018, confirmed 3 February 2026, hardware Rev 1, firmware V2.1.33, bar code 9340116173689. Software support is provided for a minimum of 3 years from the declaration date. A Bluetooth lock is a connectable product under the Rules, so it is in scope even without built-in Wi-Fi. What the Australian smart device security law requires, what a statement of compliance should contain, and how Lockwood and Yale publish theirs across the range are explained in our guides.
Frequently Asked Questions
No, not for day-to-day use. Fingerprint, app, and key access all work locally over Bluetooth - the smart versus connected distinction explains the difference. You only need the Lockwood Home Hub (sold separately) if you want remote access or voice assistant control.
No. This model is opened by fingerprint, by the Lockwood Home App, or by mechanical key. There is no number pad on the lever. If a PIN code is what you need, the Lockwood 001Touch Plus has a touchscreen keypad.
Interior timber doors from 35 to 60 mm thick, with a 54 mm bore hole and an adjustable 60 to 70 mm backset. It is a plug-in design that needs no door modification on most existing interior doors. If you are unsure how to measure, see Chapter 02 - Measuring Your Door, and its sections on backset, door thickness and bored cylindrical door prep.
You will get low battery warnings in the app and a voice prompt from the lock beforehand. If the batteries do go flat, use the USB Type-C emergency power connection or the mechanical key override to get in. See Mechanical Key Override on Smart Locks for how the override works, where the keyhole is hidden and what to do when the battery dies.
The Lume is designed for interior doors and is not weather rated, so it is not suitable for external entry doors. For a front or entry door, look at a dedicated entry lock such as the Lockwood 001Touch Plus Smart Deadlatch, which runs on the same Lockwood Home App platform, or the narrow-stile Lockwood Latitude Slim for an aluminium door. Coastal conditions are worth reading on first.
Additional Information
The Lume is a specialist interior lever, not an entry lock. Its Internal Forced Lock gives complete privacy from the inside, where only the admin fingerprint or the key override can operate the lock, while Passage Mode can disable auto-lock so the door opens freely when you want it to. Because it is plug-in and needs no door modification, it is one of the simpler smart upgrades for an existing interior door with a 54 mm bore. If a privacy lock on a smart lock is new to you, what an internal privacy lock disables and how to tell when it is engaged are worth a read before you hand out fingerprints.
The Lume works within the wider Lockwood and Yale Home ecosystem, so it can sit alongside other Lockwood and Yale smart devices and be controlled from either the Lockwood Home App or the Yale Home App - one platform, two apps. Adding the Lockwood Home Hub unlocks remote access and voice assistant control. Lockwood is an ASSA ABLOY brand and one of Australia's most recognised locking names, backed by the Lockwood 25 Year Mechanical Warranty; for background on the brand, see Chapter 10 - Brand Profiles and its Lockwood card, or browse the whole Lockwood range.
New to smart locks? Chapter 01 - What is a Smart Lock explains the basics, including the authentication stack that puts fingerprint, app and key override in their places. Because the Lume is plug-in with no door modification, it suits a DIY fit; Chapter 12 - Installation & Troubleshooting covers fitting and the common gotchas, and its DIY versus locksmith table and symptom-to-fix table are the two most useful parts. The wrong-backset mistake is the one that catches people on an adjustable-backset lock like this. If you would rather it was fitted for you, see Advice and Installation or our supply and install service. For more general answers, see Chapter 13 - Smart Lock FAQ.
On compliance, the Lume carries an ASSA ABLOY Australian Cyber Security Declaration (Cyber-AU-00018, confirmed 3 February 2026) with software support stated for a minimum of three years from that date - a duration rather than a fixed end date, which is how ASSA ABLOY writes it across the range. Most competing interior levers publish nothing equivalent, so it is worth knowing it exists and where to find it: the compliance hub and per-SKU declarations and the vulnerability reporting channel are both covered in our guide, and what to ask any retailer for is the short version. Browse every smart lock we stock if you are comparing more widely.
Warranty
Lockwood products bought new in Australia through authorised channels are covered against defects in materials and workmanship: 25 years on mechanical components, 3 years on electrical and electronic parts (PADDE and electric mortice locks 5 years; batteries excluded), 12 months on keys, and finish cover that varies by finish type (up to 25 years on Everbrass). Proof of purchase required for all claims.
Download PDF Resources
Four-page product brochure for the Lume interior smart lever - the same pages shown in the Brochure tab above.
Lockwood's residential smart lock catalogue. The Lume Interior Smart Lever is on printed pages 16 and 17, with the Product Details table and the dimensioned drawing; the 001Touch Plus Smart Deadlatch, the Latitude Slim, the Lockwood Home App and the Home Hub are covered in the same document.
ASSA ABLOY's signed declaration of compliance with the Australian Cyber Security Act for this exact model - declaration number Cyber-AU-00018, brand and model, hardware revision, firmware version, bar code, the software support period and the certificate confirmed date.
The full Lockwood warranty document - the 25-year mechanical term, the electrical and electronic limitations, finish cover by finish type, the exclusions, and how to make a claim.
Lockwood Lume Interior Smart Lever - FAQ, Setup and Owner's Guide
Everything below is here to help you choose, fit, set up and live with the Lockwood Lume. For general smart-lock questions see our Smart Lock FAQ (Chapter 13), and for measuring and fitting start with the Ultimate Smart Lock Buyer's Guide and Chapter 02 - Measuring Your Door.
Access, Credentials and Everyday Use
Up to 100. That is far more than a household needs, so the practical limit is who you trust with the room rather than the capacity. Enrol each person's preferred finger twice from slightly different angles - it is the single thing that most improves first-time read rates. Wet, very dry or heavily calloused fingers read less reliably on any sensor; Chapter 03 covers fingerprint enrolment and its failure modes. Everyone enrolled should also know where the mechanical key override lives.
Because it is an interior lever, and Lockwood built it that way deliberately. The Lume opens by fingerprint, by app over Bluetooth, or by mechanical key - three credentials, no number pad, no card reader. On an internal door that is usually the right trade: the people using it live there, so a fingerprint is quicker than a code and there is no keypad wear or code-sharing to manage. If you specifically want a PIN code, the Lockwood 001Touch Plus Smart Deadlatch has a touchscreen keypad and RFID key tags on the same Lockwood Home platform.
No. Card and fob credentials are not supported on this model, and there is no add-on reader for it. If a household or workplace runs on cards and fobs, that is a reason to choose a different lock for the door rather than to work around the Lume - how RFID credentials work explains what you would be giving up either way.
Yes. The Lockwood Home App lets you grant tailored user access, including temporary and time-sensitive access for family, friends or tradespeople, and every use is recorded in the 24/7 activity trail. On a garage connecting door or a store room that is the useful part: a cleaner or a tradesperson gets access for the window they need, and you can see afterwards that it was used. Note that Bluetooth access needs the person to be at the door with their phone paired - what Bluetooth app access can and cannot do sets the expectation.
Not inside the room it opens - that is the one mistake worth avoiding. On an internal door the risk is different from a front door: if the Lume is on a garage connecting door and the key is hanging in the garage, a flat battery can leave you locked out of the house from the garage side. Keep the override key somewhere you can always reach from the side you are likely to be standing on. Storing the override key and where the keyhole is usually hidden both apply here.
Privacy, Passage Mode and Locking Behaviour
It locks the door from the inside and shuts out the ordinary credentials, so only the admin fingerprint or the mechanical key override will open it. That is what makes it a genuine privacy lock rather than just a locked door - useful on a home office during a meeting, or a store room you do not want opened while you are in it. It is the same idea as the internal snib or Secure Lock on other smart locks, and the same cautions apply: know what it disables, how to tell when it is engaged, and the real-world ways it catches people out before you leave it on by habit.
Passage Mode disables auto-lock and leaves the door free to open from either side, as though it were an ordinary lever. It is the setting for a day when the door is in constant use - moving things through a garage connecting door, or a study that stays open while the family is home. Switch it off again when you want the lock behaving as a lock. Because it turns the locking off rather than just delaying it, treat it as a deliberate choice rather than a default.
Auto lock relocks the door for you after it has been opened, so the room does not sit unlocked because someone forgot. Auto unlock releases the lock as you arrive, so you are not presenting a finger every time you walk through. Both are supported on the Lume and both are managed in the app; Passage Mode is the switch that stands auto lock down when you want the door free. If auto lock ever seems to be working the lock harder than it should, the usual cause is the door or the latch, not the lock - see why door alignment is the most underestimated factor.
It shows the lock's status at a glance, so you can see where the lock stands without opening the app - handy on an internal door you pass constantly. Pair it with the voice guided prompts during setup and programming: the lock talks you through each step rather than leaving you counting beeps, which is the part most owners say they did not expect to care about and then do.
Remote Access, the Home Hub and Voice Control
No. The Lume is a complete, working lock on its own: fingerprint, app over Bluetooth and mechanical key all work with nothing else fitted. The Lockwood Home Hub (sold separately) adds the things that need an internet connection - controlling and checking the lock while you are out, and Amazon Alexa and Google Home voice control. If that distinction is new to you, smart versus connected is the clearest ten lines on it, and what a gateway actually does covers the hardware side.
Almost certainly not. One Lockwood Home Hub supports up to 16 Lockwood and Yale Bluetooth smart devices plus up to 30 Zigbee actuators, so adding the Lume to an existing setup is normally a pairing job rather than a purchase. What matters more than the count is where the hub sits: it needs to be within reliable Bluetooth range of each lock it serves, so a hub chosen for a front door may not reach an interior door at the other end of the house. Gateway placement is the section to read.
The lock keeps working. Fingerprint, app-over-Bluetooth and key access are all local to the lock and do not depend on the hub, your router or the internet - only the remote and voice functions pause, and they come back on their own once the connection returns. That is the practical argument for not treating the hub as a critical part on an internal door. What happens when the internet goes down covers it across the gateway range.
No - the lock talks to the hub over Bluetooth, and the hub talks to your router over 2.4GHz Wi-Fi, so a dropout is almost always a router or network question. The most common single cause in Australian homes is band steering, where a router broadcasts 2.4GHz and 5GHz under one name and pushes the hub onto the band it cannot use. Band steering explained, how to improve stability and the hardware fix for persistent cases work through it in order.
Either. The Lume runs on the Lockwood Home App and is also compatible with the Yale Home App, both free on iOS and Android. It is one platform with two front doors, which matters if your household already has a Yale device: you can keep everything in the app you already use rather than running two. Chapter 15 on the Yale Home / Lockwood Home platform sets out how the ecosystem behaves, and five questions that decide a platform is the short version if you are still choosing. Because the app is the part you live with for years, what happens if a manufacturer discontinues an app is worth a minute too.
Power, Batteries and Getting In When It Is Flat
Four AAA alkaline batteries, and yes, they come in the box. Use alkaline rather than rechargeable cells: rechargeables sit at a lower voltage and can make a lock report low battery long before it is actually flat. Lockwood does not quote a battery life figure for this lever, so we will not invent one - what we can say is that the two things that shorten battery life on any lock are a door that needs the motor to fight it and heavy daily traffic. The truth about battery life is an honest read on it.
Two kinds, which is more than most locks give you. The app sends a low battery notification, and the lock itself gives a voice prompt at the door - so you are told whether or not you have your phone with you, and whether or not you check notifications. Change them when you are first warned rather than at the second or third prompt; there is no reason to find the limit.
You have two ways in, and it is worth knowing both before you need them. A USB Type-C connection on the lock provides emergency power - a phone power bank and a USB-C lead will bring it back to life long enough to open the door and change the batteries, which is the reason to keep a power bank in the house rather than in the car. Failing that, the mechanical key override opens it outright. What to do when the battery dies runs through the order to try things in.
Fit, Door Preparation and Installation
On most interior timber doors, yes. It is a plug-in design built for the standard 54mm bore hole, with an adjustable 60 to 70mm backset and a door thickness range of 35 to 60mm, so a door that already carries an ordinary lever set is usually a straight swap with no new door preparation. Measure three things before you order: the bore diameter, the backset from the door edge to the centre of the bore, and the door thickness. Measuring backset, measuring door thickness and bored cylindrical versus mortice door prep cover all three with diagrams.
The backset is adjustable across 60 to 70mm, so either is fine, but it has to be set to match the door rather than left where it came out of the box. A backset set wrong is the classic cause of a lock that feels stiff or will not throw cleanly, and on an interior lever it shows up as a latch that catches on the strike. Set it, then check the latch operates freely by hand before the batteries go in. The wrong-backset mistake is mistake two of three for a reason.
This is one of the fairer DIY candidates in the range: no door modification, a standard bore, and voice prompts walking you through the programming. If your door is square in its frame and the existing lever comes off cleanly, a competent DIYer will manage it. Get help if the door binds, the frame has moved, or the existing hardware is not a standard bored set - a lock fitted to a door that does not close properly will fail early no matter how good it is. When DIY is appropriate and when it is not has the decision table; we also offer advice and installation and supply and install across the Gold Coast.
Work from the door outwards, not from the lock inwards. Check the backset setting matches the door, that the latch retracts fully by hand with the lever, that the strike and the latch line up with the door closed, and that the fixing screws are straight and evenly tightened rather than pulling the assembly out of square. Most complaints that present as a faulty smart lock are one of those four. The symptom-to-fix table and the three most common DIY mistakes at a glance are the two fastest references.
Suitability - Where the Lume Belongs, and Where It Does Not
Interior doors that are worth locking and annoying to unlock with a key: a garage connecting door, a home office, a study, a store room. Lockwood names the garage connecting door and the home office specifically, and that is the shape of the product - keyless convenience and a real privacy lock on a door inside the weather envelope. Browse the rest of the internal door smart lock range if you want to compare, and the door-type compatibility matrix if you are matching locks to several doors at once.
Because it is not weather rated. Lockwood specifies the Lume for interior use, and there is no IP figure for it, so a door with any weather exposure - a front door, an external gate, a laundry or garage door that opens to the outside - is outside what it is built for. That is a design decision rather than a shortcoming: everything saved on weather sealing goes into a slimmer interior lever. For an exposed door choose a lock specified for it, and read what coastal Queensland conditions do to electronics and how location affects lifespan before you decide.
No. The Lume carries no fire rating and no fire test certificate, so it must not go on a fire door - and on a fire door the hardware has to be certified as part of the tested door assembly, not just described as suitable. If the door you are looking at is a fire door, that rules the Lume out rather than starting a conversation. AS1905.1 fire door hardware certification explains why, and our fire door smart lock range and Chapter 05 cover the options that are certified.
Stay on the same platform and you manage both from one app with one set of users. The Lockwood 001Touch Plus Smart Deadlatch is the natural entry-door partner on a standard timber front door - it retrofits an existing 001 or 002 deadlatch and adds a PIN keypad and key tags. On a narrow aluminium or glass front door the Lockwood Latitude Slim is the Lockwood answer, with multipoint locking. Add the Home Hub once and it serves the whole set.
Cyber Security, Support and Warranty
Yes. Bluetooth counts as network-connectable under the Cyber Security (Security Standards for Smart Devices) Rules 2025, so a lock does not escape the Rules by leaving Wi-Fi out. ASSA ABLOY has issued a signed declaration for this exact model - Cyber-AU-00018, confirmed 3 February 2026, hardware Rev 1, firmware V2.1.33, bar code 9340116173689 - with software support stated for a minimum of three years from that date. Who the Rules cover and what they do not do is the section that addresses the Bluetooth question directly, and Chapter 11 on the Rules covers the three requirements.
Ask for the statement of compliance for the specific model, and check it names the model, a hardware and firmware version, a confirmation date and a support period. Most interior levers on the market publish nothing equivalent, which is the point worth knowing: you can read this lock's paperwork before you buy it. Note the support period is written as a duration from the declaration date rather than a fixed end date - that is how ASSA ABLOY words it across the range. Statements of compliance, field by field and what to ask for both cover it, and the vulnerability reporting channel is the requirement almost nobody checks.
Two terms, and it is worth knowing which part sits under which. Lockwood covers mechanical components for 25 years and electrical and electronic parts for 3 years, with batteries excluded and keys covered for 12 months. On a smart lever the electronics term is the one that governs the fingerprint reader, the motor and the board, so read 3 years as the figure that matters day to day and 25 years as the strength of the mechanical side. Corrosion from coastal or corrosive environments is excluded, which is one more reason the interior-only specification is not a formality. The full terms are in the Lockwood 25 Year Mechanical Warranty (PDF), and our own process is on Returns & Warranty.
Order by LWL-LUM-ICR-MBK. That is the code on the product, in our catalogue and on the ASSA ABLOY Cyber Security Declaration, which names the model as LWL-LUM-ICR-MBK. The printed Lockwood Smart Locks catalogue gives the part number without the R in its Product Details table - the two refer to the same lever, and the catalogue print is the outlier. If you are cross-checking a quote or an order against the catalogue page, that is why the codes look one character apart.
Related Products, Guides and Chapters
This lock: Lockwood Lume Interior Smart Lever - Matt Black (LWL-LUM-ICR-MBK), single finish · browse the whole Lockwood range
Accessory: Lockwood Home Hub - adds remote access and Alexa / Google voice control (what it works with · radios and device capacity · its own cyber declaration)
Entry locks on the same platform: Lockwood 001Touch Plus Smart Deadlatch - Chrome (PIN, key tag, app and key · retrofitting an existing deadlatch) · Lockwood Latitude Slim Smart Lock (how multipoint locking works · narrow aluminium doors)
Browse by what matters: Internal doors · Fingerprint · Bluetooth · App enabled · Has a backup key · Modules and gateways · All smart locks
Buyer's Guide chapters: Ch 01 What Is a Smart Lock (tubular latch) · Ch 02 Measuring Your Door · Ch 03 Access Methods · Ch 04 Door Types · Ch 08 Gateways · Ch 10 Brand Profiles · Ch 11 Standards and Cyber Security · Ch 12 Installation and Troubleshooting · Ch 13 Smart Lock FAQ · Ch 15 App Platforms
Helpful blog reading: Mechanical Key Override on Smart Locks · The Perils of the Internal Snib · The Realities of Electronic Door Locks · How Long Do Digital Door Locks Last? · Why Smart Locks Drop Off Wi-Fi · Which Smart Lock Platform Is Right for You? · Smart Locks and Cyber Security: Australia's New Law · Smart Lock Not Locking? 3 DIY Mistakes · Site Survey and Installation Services
Lockwood Lume - What's In The Box
- Lockwood Lume interior smart lever (exterior and interior assemblies)
- 4 x AAA alkaline batteries (included)
- Mechanical override key(s)
- Mounting and fixing hardware
Lockwood Lume - Dimensions
Lockwood Lume - Product Brochure
PDF Files - Lockwood Lume Interior Smart Lever
Four-page product brochure for the Lume interior smart lever - the same pages shown in the Brochure tab.
Lockwood's residential smart lock catalogue. The Lume Interior Smart Lever is on printed pages 16 and 17 - the Key Features list, the Product Details table and the dimensioned drawing - with the 001Touch Plus Smart Deadlatch, the Latitude Slim, the Lockwood Home App and the Home Hub covered in the same document.
ASSA ABLOY's signed declaration of compliance with the Australian Cyber Security Act for this exact model - declaration number Cyber-AU-00018, brand and model, hardware revision, firmware version, bar code, the software support period and the certificate confirmed date. See the Cyber Security section for the figures on the page.
The full Lockwood warranty document - the 25-year mechanical term, the 3-year electrical and electronic limitation, finish cover by finish type, the exclusions including coastal and corrosive environments, and how to make a claim.
Lockwood Warranty
Lockwood branded products are covered by manufacturer warranties issued by ASSA ABLOY Australia Pty Ltd. Warranty periods vary by product type, with separate cover for mechanical components, electrical and electronic parts, keys, and finishes.
The summary below sets out the standard warranty structure. All warranty claims are handled by Terry's Tradies Pty Ltd and its associated websites, trading names, and subsidiaries. Full terms and exclusions are set out in the official Lockwood warranty document linked at the base of this page.
Warranty Summary
Finish Coverage Guide
- Everbrass finishes: up to 25 years against corrosion, tarnishing and discolouration.
- Stainless steel, polished stainless steel, chrome plating and anodised finishes: typically up to 10 years.
- PVD and VIVID finishes: typically up to 10 years.
- Symmetry range finishes: typically up to 5 years.
- Decorative finishes (Antique Copper, Architectural Bronze, Oil Rubbed Bronze, Aged Brass, Polished Brass, Satin Brass and related variants): typically up to 2 years against corrosion.
- Unlacquered brass finishes naturally age and change appearance over time. This is not considered a defect.
- Tea staining of stainless steel is not covered where the required cleaning and maintenance have not been followed.
How to Make a Claim
- Contact Terry's Tradies Pty Ltd and its associated websites, trading names, and subsidiaries with your proof of original purchase.
- Keep the product securely packed and clearly identified, ready for assessment.
- Where a claim is escalated to the manufacturer, ASSA ABLOY may issue a case number before goods are returned.
- ASSA ABLOY assesses the claim and determines repair, replacement with the same or closest equivalent product, or refund of the purchase price.
Exclusions
- Normal wear and tear.
- Misuse, abuse, accidental damage or use outside published specifications.
- Improper maintenance or failure to follow care instructions.
- Unauthorised modification, repair or use of non-genuine parts.
- Exposure to corrosive environments including coastal air, salt spray, chemicals or pollution.
- Removal, refitment or associated labour charges.
- Products not originally sold in Australia through authorised channels.
These manufacturer warranties apply in addition to your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. Where a failure does not amount to a major failure, you are entitled to have the goods repaired or replaced.
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