Carbine CEL2-BT Fire Rated Bluetooth Leverset with RFID and Key Override - Satin Nickel
At A Glance
The Carbine CEL2-BT Fire Rated Bluetooth Leverset (CEL2-BT-SL8SN-FRKIT) is the dedicated fire door installation kit for the CEL2-BT Bluetooth leverset. It provides four access methods - touchscreen PIN code, RFID/NFC credential, Bluetooth via the Carbine Connect App, and mechanical key override - and is packaged and documented for certified installation on E-Core fire-rated door assemblies (FRL -/120/30). It is the fire-door member of the Carbine CEL2 range and one of a small number of smart locks certified for fire doors that also add app control.
The lock stores up to 100 combined user codes and RFID credentials in one shared pool and supports up to 10 Bluetooth users per lock. The Carbine Connect App communicates over Bluetooth only - no internet, gateway, or hub is required for any access function, and there is no remote access from outside Bluetooth range. For context on when that matters, see Airbnb smart locks - do you need WiFi? and Buyer's Guide Ch08: what a gateway does.
If the fire door kit is not required, the standard Bluetooth leverset is the CEL2-BT-SL8SNKIT. A Matte Black fire rated variant (CEL2-BT-SL8MB-FRKIT) is also available. The full range is set out in the Carbine CEL & CDL Digital Lock Range Buyer's Guide.
E-Core: Jensen Hughes assessment FAS220275 DHAR1.8 lists the Carbine CEL2 BT electronic lockset at FRL -/120/30 on a 70mm backset, valid to 30/11/2027.
Condition: the rating applies in the direction of fire exposure tested, with the battery pack on the side exposed to fire.
The E-Core fire assessment report is available as a PDF download below. Confirm every other item in the fire door assembly - hinges, closer, seals, and strike - is also fire rated and compatible with the door system. See Fire door types and smart lock certification and Buyer's Guide Ch05: fire door core types.
Usually ships same day if ordered before 11am AEST (excludes weekends and Queensland public holidays).
Available Finish Options
Finish selection does not affect functionality, compliance, or fire rating.
Key Features
- Dedicated fire door installation kit - certified for E-Core fire-rated door assemblies (FRL -/120/30).
- Four access methods: touchscreen PIN code, RFID/NFC credential, Bluetooth via the Carbine Connect App, and mechanical key override. See Buyer's Guide Ch03: access methods compared.
- Stores up to 100 combined user codes and RFID credentials in one shared pool, and up to 10 Bluetooth users per lock.
- Compatible with 13.56MHz Mifare RFID cards, FOBs, wristbands and stickers, and most NFC-enabled Android smartphones.
- Carbine Connect App (iOS and Android) - manage users, set time-restricted access, view the event log, and auto-unlock on approach. Bluetooth range only. See the Carbine Connect Platform Guide.
- Three Bluetooth user access types: permanent, time period (limited duration) and scheduled (specific times of day) - see how they are set up in the Carbine Connect user management guide.
- Carbine Connect App penetration-tested in Australia and rated "Low Risk".
- Guiding code, double authorisation, vacation mode and passage mode; auto-lock adjustable from 5 to 900 seconds (off by default).
- NCC compliant SL8 lever; IP54 rated; ANSI Grade 2 (mechanical 500,000 cycles, electronic 250,000 cycles); 240-hour salt spray tested.
- Fits a standard 54mm lockset hole; suits doors 35-51mm thick with a 60-70mm adjustable backset. See Buyer's Guide Ch02: measuring your door.
The Carbine Connect App (iOS
Access Methods
Works on 13.56MHz Mifare NFC (ISO14443 Type A) - RFID cards, FOBs, wristbands, stickers, and most NFC-enabled Android phones. Australian Mifare transit cards (Go card, Opal, Myki, SmartRider, MyWay, metroCard) are compatible. Visa PayWave and Mastercard PayPass are NOT compatible (ISO14443 Type B). If your phone's NFC chip is incompatible, a Mifare RFID sticker on the back of the phone is the recommended workaround. Add credentials from the Carbine CEL RFID range: card, FOB, Ultra FOB, wristband and sticker. See Carbine CEL RFID Application List (PDF) and Buyer's Guide Ch03: RFID access.
Suitable Uses
- E-Core fire-rated door assemblies in residential, strata and commercial buildings needing a Bluetooth-capable smart lock. See Buyer's Guide Ch05: fire door core types.
- Apartment and strata fire-rated entry doors with NCC lever compliance requirements and a need for app-managed user access. See apartment fire doors on the Gold Coast.
- Emergency exit and fire escape corridors needing certified hardware with flexible access - RFID for regular users, Bluetooth for management. See fire door types and smart lock certification.
- Property managers who need Bluetooth app-based user management - time-restricted access and an event log - on a fire-rated door. See Carbine Connect user management.
- Short-stay rental fire-rated entry doors needing keyless access with RFID card handover and a Bluetooth backup. See Airbnb smart locks - do you need WiFi?
See also: Asbestos in Gold Coast apartment fire doors · Buyer's Guide Ch02: measuring your door · Check clearance between door and security screen.
What's in the Box

- 1 x exterior electronic module with touchscreen keypad (Bluetooth)
- 1 x interior lever handle assembly
- 1 x tubular latch (60-70mm adjustable backset)
- 1 x C4 keyway cylinder (6-pin, keyed to 5-pin key)
- 2 x mechanical keys
- 2 x RFID key cards
- 1 x user manual / product guide
- 1 x set of fixing screws
- 4 x AA alkaline batteries (Duracell Procell)
Batteries are included in this kit. When installing on fire-rated doors, confirm all supplementary fire door hardware (hinges, closer, seals, strike) is appropriate for the door system and FRL.
Carbine CEL / CEL2 / CDL2 - Complete Product Family
CEL2-BT deadbolt: RFID not available - Bluetooth and PIN only. CDL2: membrane keypad, no RFID. All KIT numbers include batteries. See the Carbine CEL & CDL Digital Lock Range - Complete Buyer's Guide.
Full Specifications
Key Dimensions
Battery, Power & Backup Access
- Powered by 4 x AA alkaline batteries (Duracell Procell recommended). Do not use lithium or rechargeable batteries.
- Battery life approx. 5,000 openings. Low battery warning via LED and audible tone before depletion. See how long do digital door locks last?
- Mechanical key override provides physical backup entry at all times, including during battery depletion or loss of Bluetooth connectivity - critical on fire doors where loss of access must never prevent egress.
Frequently Asked Questions
The CEL2-BT-SL8SN-FRKIT is the dedicated fire door installation kit - the same lock, packaged and documented for certified fire door installation. If you are installing on a certified fire-rated door assembly, specify this kit. For non-fire door applications, the standard CEL2-BT-SL8SNKIT is the right choice. See Buyer's Guide Ch05: fire door smart locks.
The Carbine CEL2 BT electronic lockset is assessed for E-Core fire-rated door assemblies at FRL -/120/30 (Jensen Hughes report FAS220275 DHAR1.8, 70mm backset, valid to 30/11/2027), in the direction of fire exposure tested and with the battery pack on the side exposed to fire. The E-Core assessment is available as a PDF download below. The related Firecore and Pyropanel reports in the downloads assess the CEL2-3IN1-SL8SN and legacy CEL-3IN1 respectively, not the BT model, so this lock's certified rating is the E-Core figure. See understanding FRL ratings and fire rating certificates.
No. The Carbine Connect App operates over Bluetooth only - you must be within approximately 10 metres of the lock. There is no cloud connection or internet gateway. This is a common consideration for fire door installations where remote access is not required. See Carbine Connect: no remote access explained and Buyer's Guide Ch08: what a gateway does.
Most NFC-enabled Android phones with Mifare support work. Visa PayWave and Mastercard PayPass are not compatible. If your phone is incompatible, use a Mifare RFID sticker adhered to the back of the phone. See Carbine CEL RFID Application List (PDF) and Buyer's Guide Ch03: RFID access.
No. Outside these ranges the lock is not compatible, and the 127mm backset is not supported. See Buyer's Guide Ch02: measuring your door and how to measure your backset.
Additional Information
The lock certification covers the lockset only. When specifying for a fire-rated door assembly, all other hardware must also be rated and compatible - hinges, door closer, intumescent seals, and strike. Confirm the complete hardware schedule with your fire door supplier or certifier before ordering, and verify that fire rating certificates are current (expiry dates are in the specs table above and the downloads below). See fire door types and smart lock certification, fire rating certificates and apartment fire doors on the Gold Coast.
Fire doors in older Gold Coast apartment buildings (pre-1990) may contain asbestos in the core or surrounding frame. Do not drill or cut without confirming the door material first. See Asbestos in Gold Coast apartment fire doors.
The QR code inside the battery compartment is the only way to pair a new device to the lock. Photograph it immediately after installation and store it safely. For commercial installations, Carbine recommends removing the QR code label from the lock after photographing it to prevent unauthorised re-pairing. See Carbine Connect: security.
The connecting cable between the exterior and interior modules must be correctly seated in the mounting plate channel. Incorrect routing - the most common installation failure - causes an unresponsive keypad or a battery cover that will not seat. Check cable routing first if the keypad stops responding after installation. See 3 common DIY smart lock installation mistakes.
Terry's Locksmiths offers supply and installation on the Gold Coast, including fire door assessments. See site survey and installation services. For self-installation, see Buyer's Guide Ch12: installation & troubleshooting.
Warranty
Carbine products are backed by Davcor Group Pty Ltd, the Australian manufacturer and owner of the Carbine brand, distributed locally through Lock and Key Co. Warranty periods vary by product category:
- Up to 15 years - mechanical hardware, door hardware, cabinet furniture, utility and window locks
- 10 years - padlocks and mechanical digital locks
- 5 years - cylinders and keys
- 12 months - electronic and digital locks, locksmith tools and supplies
Download PDF Resources
Nine-page brochure covering the standard and Bluetooth CEL2 ranges - Carbine Connect app features and access types, RFID media, and a model comparison chart with cycle and salt spray test figures (100 combined codes/cards on the Bluetooth leverset).
44-page guide - quick start and Carbine Connect app pairing, installation and handing, user guide (code, card, key and app unlocking, passage mode, double authorisation, auto-lock, factory reset) and Bluetooth troubleshooting.
Two-page sheet for the CEL2-3IN1 SL8 leverset (the shared leverset installation) - parts and screws, door preparation template (54mm bore, 60mm or 70mm backset), strike and jamb dimensions, latch and mounting plate fitting, cable connection, batteries and the optional lever swap.
Two-page programming sheet for the CEL2-3IN1 SL8 leverset - auto-lock and passage mode, unlocking by code, RFID card or key, single-use codes, vacation mode, volume, double authorisation and factory reset.
14-page problem, cause and fix guide for CEL2-3in1 and CEL-3in1 leversets and deadbolts - unresponsive keypad, overheating, passage mode, motor and programming faults, deadbolt handing, Bluetooth issues with the Carbine Connect app, battery tips and factory reset.
Jensen Hughes door hardware assessment for Davcor hardware in E-core doorsets (DHAR1.8, issued December 2025, valid to 30 November 2027). Table 13 lists the Carbine CEL2 BT electronic lockset at FRL -/120/30 with a 70mm backset, with the battery pack on the side exposed to fire - the fire assessment that covers this lock.
Warringtonfire assessment of the Carbine CEL2-3IN1-SL8SN electronic lockset in Firecore doorsets - FRL -/60/30 in a 37mm TVC30 core and up to -/120/30 in a 47/48mm TVC40 core (valid to 20/12/2028). Provided for reference on the wider CEL2 fire range; it assesses the standard CEL2-3IN1-SL8SN, not this Bluetooth model.
Carbine's application list for CEL RFID credentials across its digital lock range - the reference for card, FOB, wristband and sticker compatibility.
Carbine CEL2-BT Fire Rated Leverset - FAQ, Setup and Owner's Guide
Everything below is here to help you specify, install, set up and live with the Carbine CEL2-BT Fire Rated Bluetooth Leverset. For general smart-lock questions see our Smart Lock FAQ (Chapter 13), and for the whole Carbine digital range see the Carbine CEL & CDL Buyer's Guide.
Fire Rating and Certification
The Carbine CEL2 BT electronic lockset is assessed for E-Core fire-rated doorsets at FRL -/120/30 (two-hour integrity, half-hour where insulation is assessed) on a 70mm backset, under Jensen Hughes report FAS220275 DHAR1.8, valid to 30 November 2027. The rating applies in the direction of fire exposure that was tested, and it is conditional on the battery pack being on the side of the door exposed to fire. What the FRL numbers mean is explained in our apartment fire door guide.
Only the E-Core report (FAS220275 DHAR1.8) names the Carbine CEL2 BT lockset, so that is the assessment for this Bluetooth model. The Firecore report (FRT230184) covers the standard CEL2-3IN1-SL8SN, and the Pyropanel report (FRT220272) covers the legacy CEL-3IN1 - both are supplied for reference across the wider CEL2 fire range, but neither names the BT lock. Always match the certificate to the exact model and door core on your job. See how to read a fire certificate.
No. A fire door is a complete assembly. The lockset assessment covers the lock only - the hinges, door closer, intumescent seals and strike all have to be fire rated and compatible with the same door system, and the door leaf and frame must match the assessed doorset. Confirm the full hardware schedule with your fire door supplier or certifier before ordering. See the one-penetration principle for apartment fire doors and Buyer's Guide Ch05: fire door core types.
Fire doors in older Gold Coast apartment buildings (roughly pre-1990) can contain asbestos in the core or the frame. Do not cut or drill until the door material is confirmed, because disturbing an asbestos core releases fibres. See asbestos in Gold Coast apartment fire doors. If you are not sure, a site survey is the safe first step.
Access, Credentials and Capacity
The CEL2-BT leverset holds up to 100 credentials in one combined pool shared between PIN codes and RFID cards - so, for example, 60 PIN codes and 40 cards, or any split up to 100 in total. Separately, up to 10 Bluetooth app users can be added. Codes are 4-8 digits, and an entry code cannot be a subset of the admin code. (The Carbine CEL2 BT brochure states 100 combined for the Bluetooth leverset; where an older product guide quotes 200, the brochure figure is the one we follow.)
It reads 13.56MHz Mifare (ISO14443 Type A) credentials - Carbine's own cards, FOBs, Ultra FOBs, wristbands and stickers, plus most NFC-enabled Android phones and many Australian Mifare transit cards (Go card, Opal, Myki, SmartRider, MyWay, metroCard). Visa PayWave and Mastercard PayPass are a different standard (Type B) and are not compatible. Browse the full RFID credentials range, and see the CEL RFID Application List (PDF).
Yes. Some phones do not expose a Mifare-compatible NFC profile, so they will not present as a card. The reliable workaround is a Mifare RFID sticker adhered to the back of the phone or case - the lock then reads the sticker, not the phone's own chip. See how RFID access works.
Yes - a C4 keyway cylinder is included, keyed to a 5-pin key, so the lock always has a physical override. On a fire door this matters because loss of power or a lost phone must never leave the door unable to be operated. The key gets you in regardless of battery or Bluetooth state; the internal lever always allows egress. See key override in the access methods guide.
Carbine Connect App and Bluetooth
No. The Carbine Connect App is Bluetooth only - it works when your phone is within about 10 metres of the lock. There is no hub, gateway or cloud, so there is no remote unlock and no unlocking over the internet. If remote access from anywhere is a requirement, this is not the right platform - a WiFi/gateway lock is. See no remote access explained and what a gateway does.
Auto-unlock uses your phone's GPS and Bluetooth together with the Carbine Connect App. The app arms once you have left the area and then unlocks the door automatically as you return and come within Bluetooth range. For it to fire reliably, Location must be set to "Always" and the app kept running in the background. See Carbine Connect: auto-unlock.
Yes. Bluetooth users can be issued one of three access types: permanent, a time period (a limited window), or scheduled (specific times of day). The event log records entry activity, so you can see who came and went. This is the usual way to run a fire-door entry in a strata or short-stay building without handing out a permanent code. See Carbine Connect user management.
That QR code is the only way to pair a new phone to the lock. If it is lost, you cannot add another device. Photograph it the moment the lock is installed and store the photo somewhere safe. On commercial jobs, Carbine suggests removing the QR label from the lock after photographing it so nobody else can pair a device. See Carbine Connect: security.
The lock uses the Carbine Connect App, free on both iOS
Locking Modes and Everyday Use
It can. Auto-lock is off by default and can be set anywhere from 5 to 900 seconds - after that delay the lock relatches on its own. On a fire door in a busy building this is a useful way to make sure the door is never accidentally left unlocked. Turn it off if you would rather lock manually.
Yes - passage mode holds the lock unlocked so the door opens freely without a credential, which suits reception areas or move-in days. Activate it by holding the [#] key for one second after unlocking, and switch it back when the period ends. On a fire door, only use passage mode while the space is supervised and never in a way that defeats the door's fire and egress function.
A guiding code lets you enter random digits before or after your real PIN so an onlooker cannot read your code over your shoulder - handy on a shared entry. Double authorisation requires both an RFID card and a PIN together before the door opens, for higher-security doors. Both are set in the programming menu; the steps are in the leverset programming guide in the downloads.
Vacation mode temporarily disables all user codes so the lock can only be opened by the key or an authorised app user - useful when a property is left empty for a while. Re-enable normal operation when you are back. It is set from the same programming menu as the other modes.
Fit, Installation and Power
It fits a standard 54mm lockset bore, suits door leaves 35-51mm thick, and has an adjustable 60-70mm backset - the 127mm backset is not supported. Measure your door before ordering: our guide to measuring backset and door thickness and how to measure your backset walk through it.
By far the most common cause is the connecting cable between the exterior and interior modules not being seated in the mounting plate channel - a pinched or unseated cable gives an unresponsive keypad or a battery cover that will not close. Re-check the cable routing first. See 3 common DIY installation mistakes, or book professional installation.
Four AA 1.5V alkaline batteries (Duracell Procell recommended) - do not use lithium or rechargeable cells. Expect around 5,000 openings per set, with a low-battery LED and audible warning well before they are flat. Because there is a mechanical key, a flat battery never locks you out. See how long do digital door locks last?
The lock is rated IP54, which suits a covered external entry but not a position exposed to driving rain or a fully weather-facing gate. For a fire door in an exterior stairwell or lobby, allow for additional weather protection. IP ratings are explained in the installation and troubleshooting chapter.
Choosing Within the Range
If the door is a certified fire door, specify this FR Kit - it is packaged and documented for that installation. If the door is not a fire door, the standard CEL2-BT-SL8SNKIT is the same lock without the fire kit packaging and is the right choice. Both are set out in the Carbine CEL & CDL Buyer's Guide.
The CEL2-3IN1-SL8SN-FRKIT is a standalone fire leverset with PIN, RFID and key but no Bluetooth. This CEL2-BT-SL8SN-FRKIT adds the Carbine Connect App on top of the same PIN, RFID and key. If you want app-managed users and an event log on the fire door, choose this BT kit; if you never need the app, the 3IN1 fire kit does the rest.
Yes - the same lock is available in Matte Black (CEL2-BT-SL8MB-FRKIT). Finish does not change functionality, compliance or the fire rating.
Related Products, Guides and Chapters
This lock and its finish: CEL2-BT Fire Rated Leverset - Matte Black · standard (non-fire) CEL2-BT-SL8SNKIT - Satin Nickel / Matte Black
Alternatives in the range: standalone fire leverset (no Bluetooth) CEL2-3IN1-SL8SN-FRKIT / Matte Black · standard CEL2-3IN1 leverset Satin Nickel / Matte Black · entry-level PIN-only CDL2 leverset
RFID credentials: Mifare Card · Key FOB · Ultra FOB · Wristband · Sticker · the full RFID credentials category
Browse by feature: Fire door smart locks · Bluetooth · Fob / Card / RFID · PIN code · Has backup key · App enabled
Buyer's Guide chapters: Ch 02 Measuring Your Door · Ch 03 Access Methods · Ch 05 Fire Door Smart Locks · Ch 08 Gateways · Ch 12 Installation & Troubleshooting · Ch 13 Smart Lock FAQ · Ch 15 App Platforms
Helpful blog reading: Carbine Connect: What It Is and How It Works · Carbine CEL & CDL Range Buyer's Guide · Apartment Fire Doors on the Gold Coast · Fire Door Types and Smart Lock Certification · Fire Rating Certificates Explained · Asbestos in Gold Coast Fire Doors · Airbnb Smart Locks - Do You Need WiFi? · How Long Do Digital Door Locks Last? · 3 Common DIY Installation Mistakes · Site Survey and Installation
What's in the Box - CEL2-BT-SL8SN-FRKIT

- 1 x exterior electronic module with touchscreen keypad (Bluetooth)
- 1 x interior lever handle assembly
- 1 x tubular latch (60-70mm adjustable backset)
- 1 x C4 keyway cylinder (6-pin, keyed to 5-pin key)
- 2 x mechanical keys
- 2 x RFID key cards
- 1 x user manual / product guide
- 1 x set of fixing screws
- 4 x AA alkaline batteries (Duracell Procell)
Carbine CEL2 Lever Set - Dimensions
Carbine CEL2-BT - Bluetooth Product Brochure
PDF Files - Carbine CEL2-BT Fire Rated Leverset
Nine-page brochure covering the standard and Bluetooth CEL2 ranges - Carbine Connect app features and access types, RFID media, and a model comparison chart with cycle and salt spray test figures (100 combined codes/cards on the Bluetooth leverset).
44-page guide - quick start and Carbine Connect app pairing, installation and handing, user guide (code, card, key and app unlocking, passage mode, double authorisation, auto-lock, factory reset) and Bluetooth troubleshooting.
Two-page sheet for the CEL2-3IN1 SL8 leverset (the shared leverset installation) - parts and screws, door preparation template (54mm bore, 60mm or 70mm backset), strike and jamb dimensions, latch and mounting plate fitting, cable connection, batteries and the optional lever swap.
Two-page programming sheet for the CEL2-3IN1 SL8 leverset - auto-lock and passage mode, unlocking by code, RFID card or key, single-use codes, vacation mode, volume, double authorisation and factory reset.
14-page problem, cause and fix guide for CEL2-3in1 and CEL-3in1 leversets and deadbolts - unresponsive keypad, overheating, passage mode, motor and programming faults, deadbolt handing, Bluetooth issues with the Carbine Connect app, battery tips and factory reset.
Jensen Hughes door hardware assessment for Davcor hardware in E-core doorsets (DHAR1.8, issued December 2025, valid to 30 November 2027). Table 13 lists the Carbine CEL2 BT electronic lockset at FRL -/120/30 with a 70mm backset, with the battery pack on the side exposed to fire - the fire assessment that covers this lock.
Warringtonfire assessment of the Carbine CEL2-3IN1-SL8SN electronic lockset in Firecore doorsets - FRL -/60/30 in a 37mm TVC30 core and up to -/120/30 in a 47/48mm TVC40 core (valid to 20/12/2028). Provided for reference on the wider CEL2 fire range; it assesses the standard CEL2-3IN1-SL8SN, not this Bluetooth model.
Warringtonfire assessment of the Carbine CEL-3IN1 digital door lock in Maxi Pyropanel Pandor doorsets - FRL -/60/30 in single and double leaf (valid to 28/09/2028). Provided for reference on the wider CEL fire range; it assesses the legacy CEL-3IN1, not this Bluetooth model.
Carbine's application list for CEL RFID credentials across its digital lock range - the reference for card, FOB, wristband and sticker compatibility.
Carbine Warranty
Carbine is a flagship brand of Davcor Group Pty Ltd (ABN 95 003 562 598) - an Australian manufacturer, designer, and wholesale distributor of residential and commercial locking hardware. Engineered in collaboration with working locksmiths, Carbine products focus on high security, versatility, and ease of installation.
Davcor distributes Carbine through seven specialist divisions, including Lock and Key Co. - Davcor's dedicated trade distribution arm supplying locksmiths and the security industry across Australia, New Zealand, and beyond. Whether you purchased your Carbine product through Lock and Key Co., another trade channel, or directly through us, the same Davcor warranty applies.
All Carbine products are guaranteed by Davcor Group Pty Ltd to be free from defects in materials and workmanship from the date of original purchase, for the period applicable to the specific product category (refer to the Warranty Period table below). This warranty covers replacement of product only.
Warranty Summary
Warranty Periods by Product Category
Source: Davcor Warranty Against Defects - Appendix A. Warranty period runs from the date of original purchase.
How to Make a Claim
- Contact Terry's Tradies Pty Ltd (the place of purchase) in writing as soon as the defect becomes apparent - and no later than 14 days after the end of the applicable warranty period.
- Include in your written claim: a description of the defect, the date of supply, your contact details, and satisfactory proof of purchase.
- Do not return the product until a return authorisation number has been issued by Davcor. If return is required, the product must be in its original, complete, and saleable packaging.
- Davcor will test and assess the product. No claim is valid unless Davcor has confirmed a defect is present.
- Once a valid claim is confirmed, Davcor will - at its discretion - repair the defect, replace the product, or supply an equivalent product. If repair or replacement cannot be completed within a reasonable time, you may request a full refund, provided the product has been returned.
Delivery inspection: If you believe a product is defective or incorrectly supplied at the time of delivery, telephone notice must be given within 72 hours of receipt, with written notice (including full particulars) within 14 days of the invoice date.
Exclusions
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. The Carbine/Davcor express warranty operates alongside and in addition to your rights under the Australian Consumer Law.
Confused? Overwhelmed? We get it.
Choosing the right smart lock can be genuinely tricky - door types, backsets, app platforms, compatibility with your existing hardware... there is a lot to consider. We have decades of experience fitting locks of all types, including smart locks, and we are happy to help.
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