dormakaba MS2602 Primary Mortice Lock - 60mm Backset - Satin Stainless Steel
The dormakaba MS2602 Primary Mortice Lock (DKMS2602SSS) is the vestibule-function lock body from the dormakaba MS2600 & MS2900 Series - a commercial-grade mortice lock with a 304 grade stainless steel case, cover and faceplate and a 60mm backset. As a primary lock it is the core body of the door's locking hardware: the function is set on site with a dormakaba 130 oval cylinder, turn and adaptor, and the lock is supplied without a cylinder. It is also the mortice supplied with the dormakaba M5 BLE smart lock.
The MS2602 conforms to AS4145.2-2008 at SL8 physical security and D8 durability, is approved by the Security Construction and Equipment Committee (SCEC) for use by Australian Government departments and organisations, and the MS2600 Series has been tested on fire door assemblies to AS1905.1. It gives single action egress, the body is non-handed, and the function and handing can be changed on site without opening the case. Browse every mortice body we stock in mortice locks for smart locks.
Estimated Dispatch
Usually ships same day if ordered before 11am AEST (excludes weekends and Queensland public holidays).
Usually ships same day if ordered before 11am AEST (excludes weekends and Queensland public holidays).
Fire Door Assemblies - Tested to AS1905.1
dormakaba has tested the MS2600 Series on fire door assemblies in accordance with AS1905 Part 1, Fire resistant doorsets, with testing carried out by independent laboratories. dormakaba adds two conditions: doors in an escape path need free egress and lever furniture that allows escape in the direction of travel, and compatibility with the particular fire door core should be checked with dormakaba. The fire performance belongs to the certified doorset as a whole, so the door, frame, closer, hinges and seals must match it too - see fire door core types and why you cannot just swap a fire door lock.
dormakaba has tested the MS2600 Series on fire door assemblies in accordance with AS1905 Part 1, Fire resistant doorsets, with testing carried out by independent laboratories. dormakaba adds two conditions: doors in an escape path need free egress and lever furniture that allows escape in the direction of travel, and compatibility with the particular fire door core should be checked with dormakaba. The fire performance belongs to the certified doorset as a whole, so the door, frame, closer, hinges and seals must match it too - see fire door core types and why you cannot just swap a fire door lock.
Key Features
- Primary mortice lock body - vestibule function, rated AS4145.2-2008 SL8 (physical security) and D8 (durability).
- Approved by the Security Construction and Equipment Committee (SCEC) for use by Australian Government departments and organisations.
- MS2600 Series tested on fire door assemblies to AS1905.1 - how lock fire testing works.
- 304 grade stainless steel case, cover and faceplate; hubs, latchbolt and auxiliary deadlatch in sintered stainless steel.
- 60mm backset as standard - the MS2902 is the 95mm version.
- 14mm latchbolt with a separate auxiliary deadlatch (8mm projection) and 8mm split spindle hubs.
- Single action egress for compliance with building egress codes; cylinder egress turns unlock in a downward motion.
- Anti-lockout (kick-off) built into the lock body - supplied de-activated and switched on as the function requires.
- Latch hold back available with a 130 cylinder and the CAM KH hold back cam (ordered separately).
- Non-handed - suits left or right hand, in-swing or out-swing doors, and the case does not need to be opened to change function or handing.
- Can be grand master keyed, master keyed, keyed alike or construction keyed in leading restricted and non-restricted keying systems.
- Compatible with most common electric strikes for access control.
- Supplied without a cylinder - specify the cylinder, cams and adaptors for the function you need (MS2602 function tables).
- The mortice body supplied with the dormakaba M5 BLE Digital Smart Lock.
What's in the Box
- 1 x MS2602 mortice lock body
- 1 x Universal strike plate
- 1 x Strike plate keeper box
- 2 x Cylinder retaining pins
- 2 x Split spindles and springs
- 1 x SA-KZ turn adaptor
A cylinder is not included - choose the cylinder, cam and any extra adaptor for the function required on site. Spare SA-KZ turn adaptors are sold in packs of five.
Suitable Uses
- Classrooms, storerooms, cupboards, stairways and emergency exit doors - dormakaba's listed applications for the MS2602 vestibule functions.
- Fire door assemblies where the doorset certification covers the hardware - see how to identify a fire door and the fire door smart locks we stock.
- Offices, retail complexes, schools and universities, municipal buildings, hotels, apartments, warehouses, airports, hospitals and nursing homes.
- Government and institutional sites that call for SCEC approved hardware.
- Sites on restricted or master keyed systems.
- Doors fitted with electric strikes for access control.
- Replacing a worn MS2602 body, including the mortice under a dormakaba M5 BLE smart lock.
Not Suitable For
Residential doors where a simple tubular latch will do - the MS2602 needs an accurate mortice cut-out (bored cylindrical vs mortice door prep). Buyers wanting a cylinder in the box - it is not included. Doors outside 32-50mm unless dormakaba's thicker door kit is ordered. DIY installation on fire doors or secure sites - use a licensed locksmith; we offer advice and installation.
Residential doors where a simple tubular latch will do - the MS2602 needs an accurate mortice cut-out (bored cylindrical vs mortice door prep). Buyers wanting a cylinder in the box - it is not included. Doors outside 32-50mm unless dormakaba's thicker door kit is ordered. DIY installation on fire doors or secure sites - use a licensed locksmith; we offer advice and installation.
Available Finish Options
Satin Stainless Steel
(This Product)
DKMS2602SSS
Finish selection does not affect functionality, compliance, or performance.
MS2600 & MS2900 Series - Primary Mortice Locks
Dimensions A and B from the MS2600 & MS2900 catalogue. The MS2602 also forms the base body for the MS2604 combination functions. The MS2902, MS2601 and MS2603 are listed on our Gold Coast Hardware store; a complete MS2602 classroom lock kit with furniture and cam is also available there.
Accessories and Spares - Cams and Adaptors
Functions as described on the cams page and adaptors page of the catalogue; these parts are listed on our Gold Coast Hardware store. Rebate set MA840 (MS2600, MS2600B, MS2602, MS2604) and fabricator kits MS301-MS303 are also catalogued - ask us. For a secondary latch on the same door, see the dormakaba RB111 roller bolt and our roller bolts.
Full Specifications
Dimensions
Not sure of your backset? How to measure lock backset, the mortice dimension key and Chapter 02 - backset walk you through it.
Manufacturer dimensional drawing for the dormakaba MS2602: 60mm backset (A), 84mm dimension B, 175 x 25mm faceplate. Door thickness 32-50mm.
Frequently Asked Questions
Does this lock include a cylinder?
No. The MS2602 comes without a cylinder so the installer can fit the dormakaba 130 oval cylinder, cam and adaptor for the function the door needs. Storeroom, classroom, entrance, office, patio and privacy functions all use this same body - the function tables list the parts for each. As with the ANSI mortice bodies, the cylinder is always a separate choice.
No. The MS2602 comes without a cylinder so the installer can fit the dormakaba 130 oval cylinder, cam and adaptor for the function the door needs. Storeroom, classroom, entrance, office, patio and privacy functions all use this same body - the function tables list the parts for each. As with the ANSI mortice bodies, the cylinder is always a separate choice.
Can I use the MS2602 on a fire door?
dormakaba has tested the MS2600 Series on fire door assemblies to AS1905 Part 1. The fire rating belongs to the certified doorset, so the door, frame, closer, hinges and seals must all match it, and dormakaba asks that compatibility with the fire door core be checked with them. On apartment entry doors read what the FRL means and why we do not recommend DIY.
dormakaba has tested the MS2600 Series on fire door assemblies to AS1905 Part 1. The fire rating belongs to the certified doorset, so the door, frame, closer, hinges and seals must all match it, and dormakaba asks that compatibility with the fire door core be checked with them. On apartment entry doors read what the FRL means and why we do not recommend DIY.
Can the latch be held back?
Yes. The MS2602 offers latch hold back through a 130 cylinder fitted with the CAM KH hold back cam, which is ordered separately with or without a cylinder. What holdback does is explained in our guide - and holdback should never be left on a fire door.
Yes. The MS2602 offers latch hold back through a 130 cylinder fitted with the CAM KH hold back cam, which is ordered separately with or without a cylinder. What holdback does is explained in our guide - and holdback should never be left on a fire door.
Which functions can the MS2602 be set up for?
Storeroom and escape locks, classroom and single cylinder exit door locks, emergency classroom, double cylinder vestibule and communicating exit locks, entrance and office locks, entrance locks, patio locks, turn exit door locks, privacy latches and an exit lock with no outside handle. Each combines the MS2602 body with specific cams, adaptors or cylinder turns - see the FAQ tab and catalogue pages 13-15.
Storeroom and escape locks, classroom and single cylinder exit door locks, emergency classroom, double cylinder vestibule and communicating exit locks, entrance and office locks, entrance locks, patio locks, turn exit door locks, privacy latches and an exit lock with no outside handle. Each combines the MS2602 body with specific cams, adaptors or cylinder turns - see the FAQ tab and catalogue pages 13-15.
Does the MS2602 suit the dormakaba M5 BLE smart lock?
Yes. The dormakaba M5 BLE smart lock is supplied as standard with the Australian style MS2602 Series mortice, so this listing is the replacement body for an M5 BLE door. The M5 Series brochure names the mortice.
Yes. The dormakaba M5 BLE smart lock is supplied as standard with the Australian style MS2602 Series mortice, so this listing is the replacement body for an M5 BLE door. The M5 Series brochure names the mortice.
Additional Information
What "primary mortice lock" means
A primary lock is the main locking device on the door - the body that takes the principal cylinder - as distinct from a secondary latching device such as a roller bolt or deadlatch. The distinction matters on fire doors, where the primary lock and the one-penetration principle set what else may be fitted. Compare the RB111 roller bolt, a secondary latching device.
A primary lock is the main locking device on the door - the body that takes the principal cylinder - as distinct from a secondary latching device such as a roller bolt or deadlatch. The distinction matters on fire doors, where the primary lock and the one-penetration principle set what else may be fitted. Compare the RB111 roller bolt, a secondary latching device.
AS4145.2 SL8 and D8
AS4145.2 grades locksets for physical security (SL) and durability (D). dormakaba states the MS2602 conforms to SL8 and D8, with testing by an independent NATA accredited laboratory. SL grades and D grades are explained in Chapter 11, and the mortice locks guide shows how the MS2602 compares with other bodies.
AS4145.2 grades locksets for physical security (SL) and durability (D). dormakaba states the MS2602 conforms to SL8 and D8, with testing by an independent NATA accredited laboratory. SL grades and D grades are explained in Chapter 11, and the mortice locks guide shows how the MS2602 compares with other bodies.
Fire door installations in Queensland
Lock testing alone does not make a fire door compliant - the whole doorset has to match its certification, and escape-path doors need free egress lever furniture. Read fire door types, where fire doors are required in Queensland and, before drilling an older apartment door, the asbestos risk.
Lock testing alone does not make a fire door compliant - the whole doorset has to match its certification, and escape-path doors need free egress lever furniture. Read fire door types, where fire doors are required in Queensland and, before drilling an older apartment door, the asbestos risk.
Cylinder and function selection
The cylinder, cam and adaptor combination must match the function code exactly - a wrong combination can leave a door that does not meet egress requirements. The door gap between faceplate and strike should sit between 3mm and 6mm, and at 3mm on fire doors. Rebated doors take rebate set MA840 and metal doors take the MS301-MS303 fabricator kits. We recommend a licensed locksmith - see when DIY is appropriate or book professional installation.
The cylinder, cam and adaptor combination must match the function code exactly - a wrong combination can leave a door that does not meet egress requirements. The door gap between faceplate and strike should sit between 3mm and 6mm, and at 3mm on fire doors. Rebated doors take rebate set MA840 and metal doors take the MS301-MS303 fabricator kits. We recommend a licensed locksmith - see when DIY is appropriate or book professional installation.
Backset and door measurement
The MS2602 has a fixed 60mm backset. For wider stiles the MS2902 (95mm backset) is the same lock with a longer body. Other Australian primary mortice bodies we stock include the Lockwood Selector 3772SS and Legge 99X - measure with our backset guide and door thickness first.
The MS2602 has a fixed 60mm backset. For wider stiles the MS2902 (95mm backset) is the same lock with a longer body. Other Australian primary mortice bodies we stock include the Lockwood Selector 3772SS and Legge 99X - measure with our backset guide and door thickness first.
Warranty
Warranty
10-year mechanical warranty - electronic components on digital door locks and electric locks are covered for 1 year from date of purchase. Backed by the Australian Consumer Law. Proof of purchase required for all claims. Returns & Warranty | dormakaba Warranty Terms | Warranty PDF
10-year mechanical warranty - electronic components on digital door locks and electric locks are covered for 1 year from date of purchase. Backed by the Australian Consumer Law. Proof of purchase required for all claims. Returns & Warranty | dormakaba Warranty Terms | Warranty PDF
Download PDF Resources
dormakaba MS2600 & MS2900 Series Mortice Locks Catalogue (PDF)
The full range catalogue - technical details (page 6), MS2602 specifications and dimensions (page 12), MS2602 function tables (pages 13-15), cams, adaptors, strikes, rebate sets and face plates (pages 22-26).
The full range catalogue - technical details (page 6), MS2602 specifications and dimensions (page 12), MS2602 function tables (pages 13-15), cams, adaptors, strikes, rebate sets and face plates (pages 22-26).
dormakaba M5 Series Digital Smart Locks Product Brochure (PDF)
Brochure for the dormakaba M5 BLE smart lock, which is supplied with the MS2602 Series mortice - features, dimensions and specifications of the lock this body sits under.
Brochure for the dormakaba M5 BLE smart lock, which is supplied with the MS2602 Series mortice - features, dimensions and specifications of the lock this body sits under.
dormakaba MS2602 - FAQ, Functions and Fitting Guide
Everything below helps you specify, fit and live with the dormakaba MS2602. For measuring and fitting see the Buyer's Guide Chapter 02, and for fire doors Chapter 05.
Functions, Cylinders and Cams
What functions does the MS2602 body cover?
dormakaba lists these MS2602 vestibule functions. Two codes appear twice with different names - read the name as well as the code when ordering:
dormakaba lists these MS2602 vestibule functions. Two codes appear twice with different names - read the name as well as the code when ordering:
Reworded from pages 13-15 of the MS2600 & MS2900 catalogue, which also lists the cylinder, cam and adaptor parts for each function. The MS2604 combination functions use the same MS2602 base body.
How does the anti-lockout (kick-off) work?
Anti-lockout is built into the MS2602 and can be activated or de-activated; the primary lock leaves the factory with it de-activated. The patio, privacy, entrance and office functions carry it as standard, while the turn exit door functions (MS2602T and MS2602T-305KT) do not - confirm it when choosing the function code.
Anti-lockout is built into the MS2602 and can be activated or de-activated; the primary lock leaves the factory with it de-activated. The patio, privacy, entrance and office functions carry it as standard, while the turn exit door functions (MS2602T and MS2602T-305KT) do not - confirm it when choosing the function code.
How is latch hold back set up?
Hold back is done through a 130 cylinder fitted with the CAM KH hold back cam, which dormakaba supplies separately with or without a cylinder. Holdback leaves the door unlatched, so it is not for fire doors.
Hold back is done through a 130 cylinder fitted with the CAM KH hold back cam, which dormakaba supplies separately with or without a cylinder. Holdback leaves the door unlatched, so it is not for fire doors.
What cylinder does it take, and can it be master keyed?
The MS2602 takes a standard dormakaba 130 type oval cylinder, not supplied. dormakaba states the range can be grand master keyed, master keyed, keyed alike or construction keyed in all leading restricted and non-restricted systems - ask us for a keying quote. Checking for a keyhole is the quickest way to tell a keyed body from a keyless one.
The MS2602 takes a standard dormakaba 130 type oval cylinder, not supplied. dormakaba states the range can be grand master keyed, master keyed, keyed alike or construction keyed in all leading restricted and non-restricted systems - ask us for a keying quote. Checking for a keyhole is the quickest way to tell a keyed body from a keyless one.
Which cams and adaptors does each function need?
The catalogue's cams page lists KH (hold back), KJL/KJR and KZ (locking bar), KM and KX (retract latchbolt), KUL/KUR and KXA (lock or unlock and retract), KVL/KVR (egress turn), KW (turn adaptor activation) and KY (deadbolt). Adaptors include SA-KJL/SA-KJR and SA-KZ locking turn adaptors and the SA-KT and SA-KP cylinder turn adaptors. Packs are on the Gold Coast Hardware store.
The catalogue's cams page lists KH (hold back), KJL/KJR and KZ (locking bar), KM and KX (retract latchbolt), KUL/KUR and KXA (lock or unlock and retract), KVL/KVR (egress turn), KW (turn adaptor activation) and KY (deadbolt). Adaptors include SA-KJL/SA-KJR and SA-KZ locking turn adaptors and the SA-KT and SA-KP cylinder turn adaptors. Packs are on the Gold Coast Hardware store.
Fitting and Door Preparation
What door thickness does it suit?
32mm to 50mm as standard, with thicker door kits available from dormakaba on application. Check your door against door thickness before ordering.
32mm to 50mm as standard, with thicker door kits available from dormakaba on application. Check your door against door thickness before ordering.
What mortice cut-out and door gap does it need?
The MS2600 Series fits a standard 120 x 90 x 20mm mortice with a 175 x 25mm faceplate (the MS2900 Series needs 120 x 125 x 20mm). Keep the gap between faceplate and strike between 3mm and 6mm so the latch retracts and the lock stays secure - on fire doors the gap is 3mm. Door misalignment is the most common reason a latch will not engage.
The MS2600 Series fits a standard 120 x 90 x 20mm mortice with a 175 x 25mm faceplate (the MS2900 Series needs 120 x 125 x 20mm). Keep the gap between faceplate and strike between 3mm and 6mm so the latch retracts and the lock stays secure - on fire doors the gap is 3mm. Door misalignment is the most common reason a latch will not engage.
What strike is supplied?
A universal "T" shape lip strike (32mm) with a keeper box comes with latching swing door mortice locks such as the MS2602. Deadbolt bodies (MS2601, MS2603) come with a flat six-hole strike instead. Extended strikes MS200-MS206 are catalogued for wider frames.
A universal "T" shape lip strike (32mm) with a keeper box comes with latching swing door mortice locks such as the MS2602. Deadbolt bodies (MS2601, MS2603) come with a flat six-hole strike instead. Extended strikes MS200-MS206 are catalogued for wider frames.
Is it handed?
No. The MS2600 body is non-handed for left or right hand, in-swing or out-swing doors, and the function and handing change on site without opening the case. Handed functions can be ordered from the factory with turn adaptors and cams. See the four handing combinations.
No. The MS2600 body is non-handed for left or right hand, in-swing or out-swing doors, and the function and handing change on site without opening the case. Handed functions can be ordered from the factory with turn adaptors and cams. See the four handing combinations.
Can it go on a rebated or aluminium door?
Yes with the catalogued kits: rebate set MA840 converts the MS2600, MS2600B, MS2602 and MS2604 for rebated doors, and fabricator kits (MS301 fixing tabs, MS302 strike box kit, MS303 complete kit) suit metal and aluminium doors and frames. Ask us to order them.
Yes with the catalogued kits: rebate set MA840 converts the MS2600, MS2600B, MS2602 and MS2604 for rebated doors, and fabricator kits (MS301 fixing tabs, MS302 strike box kit, MS303 complete kit) suit metal and aluminium doors and frames. Ask us to order them.
Standards, Security and Fire Doors
What does SCEC approval mean here?
dormakaba states the MS2602, MS2601 and MS2601B are approved by the Security Construction and Equipment Committee for use by Australian Government departments and organisations. If SCEC approval is a project requirement, confirm the complete specification with your security consultant. Other standards are covered in Chapter 11.
dormakaba states the MS2602, MS2601 and MS2601B are approved by the Security Construction and Equipment Committee for use by Australian Government departments and organisations. If SCEC approval is a project requirement, confirm the complete specification with your security consultant. Other standards are covered in Chapter 11.
What has been fire tested?
dormakaba has tested the MS2600 Series on fire door assemblies to AS1905 Part 1, Fire resistant doorsets, through independent laboratories. Escape-path doors need free egress lever furniture, and the fire door core should be confirmed with dormakaba. The compliance summary and strata checklist explain the rest.
dormakaba has tested the MS2600 Series on fire door assemblies to AS1905 Part 1, Fire resistant doorsets, through independent laboratories. Escape-path doors need free egress lever furniture, and the fire door core should be confirmed with dormakaba. The compliance summary and strata checklist explain the rest.
Which smart locks name the MS2602 in their fire configurations?
McGrath's data sheets for the Hamilton, Stafford and Windsor fire rated smart locks name the dormakaba MS2602 mortice as an approved partner in their fire-rated configurations. The rating belongs to that tested McGrath assembly - check the McGrath documents for your exact door core.
McGrath's data sheets for the Hamilton, Stafford and Windsor fire rated smart locks name the dormakaba MS2602 mortice as an approved partner in their fire-rated configurations. The rating belongs to that tested McGrath assembly - check the McGrath documents for your exact door core.
Related Products, Guides and Chapters
dormakaba on this store: M5 BLE Digital Smart Lock · RB111 Heavy Duty Roller Bolt · 2520 Roller Bolt · all dormakaba products
MS2600 family (Gold Coast Hardware): MS2902 95mm · MS2601 deadbolt · MS2603 sliding · MS2602 classroom kit · black finish kit
Other primary mortice bodies and smart locks: Lockwood 3772SS · Legge 99X · McGrath Hamilton Matt Black · mortice locks for smart locks · smart lock accessories · fire door smart locks
Buyer's Guide: Ch 01 mortice latch · Ch 02 mortice lever hardware · Ch 05 fire door cores · Ch 11 AS4145.2 · Ch 12 troubleshooting
Blogs: Mortice locks - cross-brand equivalents · Identify the body you have · F05 vs F54 fire door compliance · Secondary locks and deadlatches · Apartment fire doors - one penetration · Book a site survey
What's in the Box - dormakaba MS2602 (DKMS2602SSS)
- 1 x MS2602 mortice lock body
- 1 x Universal strike plate
- 1 x Strike plate keeper box
- 2 x Cylinder retaining pins
- 2 x Split spindles and springs
- 1 x SA-KZ turn adaptor
Note: a cylinder is not included. Choose the cylinder, cams and adaptors for the function required - the MS2600/MS2900 catalogue lists them.
dormakaba MS2602 - Dimensions
Backset (A) 60mm, dimension B 84mm, faceplate 175 x 25mm, faceplate thickness 4mm. Mortice preparation 120 x 90 x 20mm. Door thickness 32-50mm. The MS2902 (95mm backset) has dimension A 95mm and B 118mm.
dormakaba MS2600/MS2900 Series - Brochure
Page 1 - Product overview, applications, features and dimensional drawing
Page 2 - Function codes: storeroom, escape, classroom, exit door and vestibule lock configurations
Page 3 - Function codes: entrance, office, patio and turn exit door lock configurations
Page 4 - Function codes: privacy latch and exit lock configurations
PDF Files - dormakaba MS2602 (DKMS2602SSS)
dormakaba MS2600 & MS2900 Series Mortice Locks Catalogue (PDF)
The full range catalogue - technical details (page 6), MS2602 specifications and dimensions (page 12), MS2602 function tables (pages 13-15), cams, adaptors, strikes, rebate sets and face plates (pages 22-26).
The full range catalogue - technical details (page 6), MS2602 specifications and dimensions (page 12), MS2602 function tables (pages 13-15), cams, adaptors, strikes, rebate sets and face plates (pages 22-26).
dormakaba M5 Series Digital Smart Locks Product Brochure (PDF)
Brochure for the dormakaba M5 BLE smart lock, which is supplied with the MS2602 Series mortice - features, dimensions and specifications of the lock this body sits under.
Brochure for the dormakaba M5 BLE smart lock, which is supplied with the MS2602 Series mortice - features, dimensions and specifications of the lock this body sits under.
dormakaba Warranty
dormakaba Australia Pty Ltd (ABN 14 067 969 466) provides the following warranty on all dormakaba branded products sold in Australia. This warranty is in addition to, and does not limit, your rights under the Australian Consumer Law.
Warranty Summary
How to Make a Claim
For full returns and warranty claim procedures, visit our Returns & Warranty page - this is kept up to date and is the authoritative reference for current claim steps.
- Report the defect promptly. Contact Terry's Tradies Pty Ltd and its associated websites, trading names, and subsidiaries (including Gold Coast Smart Locks) as your point of sale in the first instance. Claims must be lodged no later than 1 month from the date the defect becomes obvious.
- Prepare your documentation. You will need proof of purchase (invoice or receipt), the date of delivery or installation, your name and address, and any maintenance records relevant to the product.
- Make the product available for inspection. dormakaba requires adequate access to the goods, fittings, and fixtures to assess any warranty claim and carry out repairs. If no fault is found, dormakaba's standard costs for inspection, service, and testing apply.
- Warranty work is conducted during normal business hours - 8:00am to 5:00pm, Monday to Friday.
Note: The expense of making a warranty claim (including transport and access costs) is borne by the purchaser.
Exclusions
This warranty does not cover:
- Damage or defects caused by misuse, abuse, neglect, or failure to follow dormakaba's selection, installation, and maintenance instructions
- Fair wear and tear
- Damage arising from installation not carried out by dormakaba or its authorised agents
- Damage caused to the structures the product is installed in, where installation was not by dormakaba or its authorised agents
- Damage caused by circumstances beyond dormakaba's control
- Defects within acceptable industry variances
- Products used other than for their intended purpose
- Damage from exposure to abnormal conditions, including but not limited to extreme temperature, water, fire, humidity, pressure, or stress
- Products that have been modified, built on, or repaired by a third party
- Products not maintained in accordance with dormakaba's care, cleaning, and maintenance instructions (as amended from time to time on the dormakaba website)
- Routine maintenance items (the purchaser's responsibility)
- Products installed, maintained, or operated other than in accordance with dormakaba's instructions
- Overhaul, replacement, or repair work carried out prior to dormakaba's approval of a warranty claim
Important Notes
Australian Consumer Law
In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this warranty limits or excludes these statutory rights.
In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this warranty limits or excludes these statutory rights.
Replacement & Repair
dormakaba reserves the right to replace defective parts with components of similar quality, grade, and composition where an identical part is unavailable. Refurbished parts or goods of the same type may be used. For discontinued or unavailable products, dormakaba may substitute an equivalent current product. All products replaced under warranty become the property of dormakaba.
dormakaba reserves the right to replace defective parts with components of similar quality, grade, and composition where an identical part is unavailable. Refurbished parts or goods of the same type may be used. For discontinued or unavailable products, dormakaba may substitute an equivalent current product. All products replaced under warranty become the property of dormakaba.
Confused? Overwhelmed? We get it.
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A personalised recommendation tailored to your door, budget and needs. No pressure, no upsell.
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