Häfele Genesis DL8800 Smart Lock - Coogee Lever - Black
At A GlanceAt A Glance
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DISPATCHSame Day Before 11am AEST -
LOCK TYPEMortice Lever Smart Lock -
FIRE RATEDAS1530.4 — E-Core & Firecore -
DDA COMPLIANTCoogee Lever — AS1428.1 -
IN THE BOXComplete Kit — Cylinder, Cards & Tags Included -
WARRANTY7yr Mech / 2yr Elec -
ACCESS METHODS5 Ways to Unlock -
FINGERPRINTUp to 100 -
RFID CARD / TAGUp to 290 Mifare Credentials - PIN CODESUp to 290 Codes
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APP ACCESSVia Zigbee Gateway (Optional) -
APP PLATFORMiOS & Android -
ACTIVITY LOGAccess History via App -
AUTO-LOCKConfigurable Delay -
WEATHER RATINGIP55 -
BACKSET60mm Fixed - DOOR THICKNESS30–50mm (50–70mm with Accessory)
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POWER4 × AA — Emergency USB-C Backup -
MASTER KEYINGKey Alike, Construction & Restricted -
STANDARDSAS4145.2 / AS1530.4 / AS1428.1 -
FINISHMatt Black
PIN Code RFID Card/ Tag
Fingerprint App(Gateway)
MechanicalKey
BluetoothNot Available
FaceNot Available
PalmNot Available
The Häfele Genesis DL8800 (DL8800) is a multi-credential smart lock built on an Australian mortice lock platform. It provides five access methods - touchscreen PIN code, RFID card or tag, fingerprint biometrics, mobile app control, and mechanical key override - and is certified to Australian fire door, lockset, and accessibility standards.
The DL8800 operates on Häfele's Smart Living App platform (available on iOS and Android) , providing user management, access history, timed PIN codes, one-time random codes, and remote unlock capability. Remote access and app management features require pairing with the Häfele Zigbee Gateway (Cat. 985.03.024, sold separately). Without a gateway, the lock operates fully via its onboard access methods.
The body is constructed from stainless steel with forged steel front and back plates and is factory tested to AS4145.2 (Australian standard for locksets and door hardware). An Australian-profile oval cylinder is included, with master keying options available to suit site keying systems.
Estimated Dispatch
Usually ships next business day (excludes weekends and Queensland public holidays).
Usually ships next business day (excludes weekends and Queensland public holidays).
Fire Rated - AS1530.4
The Häfele Genesis DL8800 is tested and certified for use on AU/NZ rated fire doors. Certified for E-Core and Firecore door systems. Pyropanel certification is pending. Tested to AS1530.4 (Fire resistance in construction). For a plain-English explanation of Australian fire door and lockset standards, see Chapter 11 - Australian Standards, AS1905.1. See also our guide to Chapter 05 - Fire Door Smart Locks.
The Häfele Genesis DL8800 is tested and certified for use on AU/NZ rated fire doors. Certified for E-Core and Firecore door systems. Pyropanel certification is pending. Tested to AS1530.4 (Fire resistance in construction). For a plain-English explanation of Australian fire door and lockset standards, see Chapter 11 - Australian Standards, AS1905.1. See also our guide to Chapter 05 - Fire Door Smart Locks.
Disability Act Compliance (DDA)
- The DL8800 lever handle is DDA compliant to AS1428.1 (Design for access and mobility). For more on DDA smart lock requirements, see Chapter 09 - DDA, NDIS & Accessibility.
- The Coogee lever design assists users with limited grip strength or reduced dexterity.
- DDA compliance relates to the lever handle design only and does not imply full building access compliance for the installation.
Key Features
- Five access methods: touchscreen PIN code, RFID card or tag, fingerprint biometrics, mobile app, and mechanical key override.
- Stores up to 300 credentials: 10 administrator IDs, 100 fingerprints, 290 PIN codes, and 290 RFID key cards/tags.
- Australian mortice lock tested to AS4145.2 with a fixed 60mm backset.
- Fire certified to AS1530.4 for use on E-Core and Firecore fire-rated door assemblies.
- DDA compliant Coogee lever handle to AS1428.1.
- IP55 rated - tested for water spray resistance and dust ingress protection.
- Scramble code PIN entry prevents shoulder surfing and code identification from key wear.
- Automatic re-lock function with configurable delay time.
- Low battery warning via voice, tone, and LED indicators.
- Emergency C-type USB port for backup access when batteries are depleted.
- Master keying options available: key alike, construction keying, and restricted keying.
- Voice, tone, and LED guided programming for straightforward setup.
- Remote unlock, timed codes, one-time random codes, volume control, and access history via Häfele Smart Living App (Zigbee Gateway Cat. 985.03.024 required for these features).
- Stainless steel body and levers with forged steel front and back plates.
Access Methods
What's in the Box
- 1 x front and back electronic module
- 1 x mortice lock (split spindles and strikes)
- 1 x Australian oval cylinder and cam
- 2 x mechanical keys
- 2 x Häfele Mifare RFID key cards
- 2 x Häfele Mifare RFID key tags
- 1 x user manual
- 1 x installation template
- 1 x set of fixing screws
- 4 x AA batteries
Suitable Uses
- Residential entry and front doors, including locations where a fire-rated door is required
- Strata and apartment entry doors with DDA accessibility requirements - see Chapter 09 - DDA, NDIS & Accessibility
- Commercial applications requiring AS4145.2 lockset compliance. For guidance on door-type compatibility with mortice lever smart locks, see Chapter 04 - Door Type Matching.
- Doors within master keying systems (key alike, construction keying, restricted keying)
- Fire-rated door assemblies using E-Core or Firecore door systems
- Applications requiring multiple access credential types on a single door - browse our app-enabled smart locks
Available Finish Options
Matt Black
(This Product)
STK DL8800
Finish selection does not affect functionality, compliance, or performance.
Häfele Smart Lock Range - Product Family
Accessories & Spares
Full Specifications
Dimensions
Manufacturer dimensional drawing for the Häfele Genesis DL8800. Body length 284mm, body width 65mm, body + lever width 150mm, 60mm fixed backset.
Battery, Power & Backup Access
- Powered by 4 x AA alkaline batteries, included in the complete lock kit.
- Low battery warning is provided via the lock's voice, tone, and LED indicators before batteries are fully depleted.
- Emergency C-type USB port allows temporary operation from a portable power bank if batteries are fully depleted, enabling the door to be unlocked while replacement batteries are obtained.
- Mechanical key override provides physical backup entry if electronic access methods are unavailable.
Remote App Access (Optional - Zigbee Gateway Required)
The DL8800 communicates using Zigbee wireless protocol. Remote access features - including remote unlock from anywhere in the world, one-time random codes, timed PIN codes, access authorisation management, volume control, and access history review - are only available when the lock is paired with the Häfele Zigbee Gateway with Wi-Fi/USB Cable (Cat. 985.03.024, sold separately). The gateway connects to your home or office 2.4GHz Wi-Fi network and bridges the lock to the Häfele Smart Living App. If your router merges 2.4GHz and 5GHz bands, this can cause connectivity issues - see our guide to Wi-Fi band steering and gateway selection before installing. Browse all smart lock gateways and modules.
The Häfele Smart Living App also integrates with your smart home - controlling doorbells, lights, air-conditioners, cameras, roller doors and blinds alongside your lock, all from one platform.
Without a gateway, the lock operates fully as a standalone unit using its onboard access methods: touchscreen PIN, fingerprint, RFID card/tag, and mechanical key.
Frequently Asked Questions
Does the DL8800 connect directly to my home Wi-Fi?
No. The lock communicates using Zigbee protocol. To access remote features via the Häfele Smart Living App, the lock must be paired with the Häfele Zigbee Gateway (Cat. 985.03.024, sold separately). The gateway connects to your 2.4GHz Wi-Fi network and bridges the lock to the internet. If your router merges 2.4GHz and 5GHz bands, see our article on why smart locks sometimes drop off Wi-Fi for network setup guidance. For a full comparison of gateway options, see Chapter 08 - Gateway Comparison.
No. The lock communicates using Zigbee protocol. To access remote features via the Häfele Smart Living App, the lock must be paired with the Häfele Zigbee Gateway (Cat. 985.03.024, sold separately). The gateway connects to your 2.4GHz Wi-Fi network and bridges the lock to the internet. If your router merges 2.4GHz and 5GHz bands, see our article on why smart locks sometimes drop off Wi-Fi for network setup guidance. For a full comparison of gateway options, see Chapter 08 - Gateway Comparison.
Is the DL8800 suitable for fire-rated doors?
Yes. The DL8800 is tested and certified to AS1530.4 for use on AU/NZ fire-rated door assemblies. It is certified for E-Core and Firecore door systems. Pyropanel certification was pending at the time of publication - confirm current status with Häfele Australia before specifying for Pyropanel assemblies. For a full explanation of fire door types and compliance, see our guide to fire door types and smart lock certification and Chapter 05 - Fire Door Smart Locks.
Yes. The DL8800 is tested and certified to AS1530.4 for use on AU/NZ fire-rated door assemblies. It is certified for E-Core and Firecore door systems. Pyropanel certification was pending at the time of publication - confirm current status with Häfele Australia before specifying for Pyropanel assemblies. For a full explanation of fire door types and compliance, see our guide to fire door types and smart lock certification and Chapter 05 - Fire Door Smart Locks.
Can this lock be integrated into a master keying system?
Yes. Order the No Cyl Lock Kit (912.20.787) and pair it with either the MK C4 Oval 570 Cylinder (911.75.222) for C4 master keying, or the MK Restricted Oval 570 Cylinder (911.75.226) for restricted keying systems. Confirm your keying requirements with your locksmith or Häfele distributor before ordering.
Yes. Order the No Cyl Lock Kit (912.20.787) and pair it with either the MK C4 Oval 570 Cylinder (911.75.222) for C4 master keying, or the MK Restricted Oval 570 Cylinder (911.75.226) for restricted keying systems. Confirm your keying requirements with your locksmith or Häfele distributor before ordering.
What RFID credentials does the DL8800 use?
The lock uses Häfele Mifare credentials. Replacement key cards (912.20.905) and key tags (912.20.906) are available separately. Use Häfele-supplied Mifare credentials for guaranteed compatibility. Third-party Mifare credentials may work but are not manufacturer-confirmed. Browse all RFID cards and fobs.
The lock uses Häfele Mifare credentials. Replacement key cards (912.20.905) and key tags (912.20.906) are available separately. Use Häfele-supplied Mifare credentials for guaranteed compatibility. Third-party Mifare credentials may work but are not manufacturer-confirmed. Browse all RFID cards and fobs.
My door is thicker than 50mm - can this lock still be fitted?
Yes. An accessory screw pack with extended spindles (Cat. 912.20.785) extends the compatible door thickness range to 50-70mm. The standard screw pack included with the kit suits 30-50mm doors. For guidance on measuring your door, see Chapter 02 - Measuring Your Door.
Yes. An accessory screw pack with extended spindles (Cat. 912.20.785) extends the compatible door thickness range to 50-70mm. The standard screw pack included with the kit suits 30-50mm doors. For guidance on measuring your door, see Chapter 02 - Measuring Your Door.
Additional Information
Fire Door Installations
The DL8800 is certified for use on E-Core and Firecore fire door assemblies to AS1530.4. When specifying for fire door use, confirm that all other hardware in the assembly - including hinges, strikes, and door seals - is also fire rated and compatible. Pyropanel certification was listed as pending in the manufacturer brochure; confirm current certification status with Häfele Australia prior to installation. For a reference list of fire-rated smart lock test certificates, see Fire-Rated Smart Lock Certification - Test Reports. See also: apartment fire doors - what locks are actually compliant and our overview of asbestos risk in older apartment fire doors before drilling. For fire-rated door installations, also confirm whether a scar plate is required - see Scar Plates for Smart Locks - Fire Door Requirements. Fire door and commercial installations are also candidates for Terry's professional site survey and installation service - see Site Survey & Installation Services.
The DL8800 is certified for use on E-Core and Firecore fire door assemblies to AS1530.4. When specifying for fire door use, confirm that all other hardware in the assembly - including hinges, strikes, and door seals - is also fire rated and compatible. Pyropanel certification was listed as pending in the manufacturer brochure; confirm current certification status with Häfele Australia prior to installation. For a reference list of fire-rated smart lock test certificates, see Fire-Rated Smart Lock Certification - Test Reports. See also: apartment fire doors - what locks are actually compliant and our overview of asbestos risk in older apartment fire doors before drilling. For fire-rated door installations, also confirm whether a scar plate is required - see Scar Plates for Smart Locks - Fire Door Requirements. Fire door and commercial installations are also candidates for Terry's professional site survey and installation service - see Site Survey & Installation Services.
Scramble Code Function
The DL8800 supports scramble code entry, which allows additional random digits to be entered before or after the actual PIN code. This prevents observers from identifying the correct code through shoulder surfing or wear patterns on the touchscreen. The scramble digits are ignored by the lock; only the correct sequence within the string unlocks the door.
The DL8800 supports scramble code entry, which allows additional random digits to be entered before or after the actual PIN code. This prevents observers from identifying the correct code through shoulder surfing or wear patterns on the touchscreen. The scramble digits are ignored by the lock; only the correct sequence within the string unlocks the door.
Master Keying
The No Cyl Lock Kit (912.20.787) is intended for installers integrating the DL8800 into an existing site keying system. A master keyed oval cylinder is ordered separately and fitted at installation. Confirm cylinder suitability with your locksmith or Häfele distributor to ensure compatibility with your existing keying system before ordering. For background on Australian mortice lock formats relevant to this installation type, see our guide to F05 vs F54 ANSI Mortice Locks - Smart Lock Compatibility.
The No Cyl Lock Kit (912.20.787) is intended for installers integrating the DL8800 into an existing site keying system. A master keyed oval cylinder is ordered separately and fitted at installation. Confirm cylinder suitability with your locksmith or Häfele distributor to ensure compatibility with your existing keying system before ordering. For background on Australian mortice lock formats relevant to this installation type, see our guide to F05 vs F54 ANSI Mortice Locks - Smart Lock Compatibility.
IP55 Rating and Warranty Consideration
IP55 confirms the lock has been tested for resistance to water spray from any direction and protection against dust ingress. This makes the lock suitable for installation on external entry doors in residential and light commercial environments. IP55 does not mean fully waterproof - avoid sustained high-pressure water contact or direct immersion. The Häfele warranty is voided by installing the lock outdoors without cover and exposing it to direct rain and harsh weather. Pair IP55 performance with appropriate shelter where possible for longest service life. A plain-English explanation of what IP ratings mean is linked from the IP rating row in the specifications table above. For broader context on how coastal environments affect smart lock longevity and maintenance needs, see How Long Do Digital Door Locks Last? - Coastal Environments.
IP55 confirms the lock has been tested for resistance to water spray from any direction and protection against dust ingress. This makes the lock suitable for installation on external entry doors in residential and light commercial environments. IP55 does not mean fully waterproof - avoid sustained high-pressure water contact or direct immersion. The Häfele warranty is voided by installing the lock outdoors without cover and exposing it to direct rain and harsh weather. Pair IP55 performance with appropriate shelter where possible for longest service life. A plain-English explanation of what IP ratings mean is linked from the IP rating row in the specifications table above. For broader context on how coastal environments affect smart lock longevity and maintenance needs, see How Long Do Digital Door Locks Last? - Coastal Environments.
DDA Compliance - Scope and Limits
The Coogee lever handle is DDA compliant to AS1428.1 (Design for access and mobility). Compliance relates to the lever handle geometry and operation only - it does not certify the entire installation as accessible under the Disability Discrimination Act 1992. For NDIS, SDA, and aged care applications, refer to Chapter 09 - DDA, NDIS & Accessibility in the Smart Lock Buyer's Guide. The DL8800 is also featured in our guide to DDA smart locks for NDIS and disability housing.
The Coogee lever handle is DDA compliant to AS1428.1 (Design for access and mobility). Compliance relates to the lever handle geometry and operation only - it does not certify the entire installation as accessible under the Disability Discrimination Act 1992. For NDIS, SDA, and aged care applications, refer to Chapter 09 - DDA, NDIS & Accessibility in the Smart Lock Buyer's Guide. The DL8800 is also featured in our guide to DDA smart locks for NDIS and disability housing.
Warranty
Häfele Warranty
7-year warranty on mechanical and finish defects, 2-year warranty on electrical components - covers defective materials, components, and faulty workmanship. Proof of purchase required for all claims. Returns & Warranty | Häfele Warranty Information
7-year warranty on mechanical and finish defects, 2-year warranty on electrical components - covers defective materials, components, and faulty workmanship. Proof of purchase required for all claims. Returns & Warranty | Häfele Warranty Information
Download PDF Resources
Häfele Genesis DL8800 Digital Door Lock Brochure (PDF)
Two-page product brochure covering access modes, code capacities, Smart Living App features, standards, materials, power supply, door thickness, body dimensions, and full ordering table for all DL8800 Coogee Black kit configurations and accessories.
Two-page product brochure covering access modes, code capacities, Smart Living App features, standards, materials, power supply, door thickness, body dimensions, and full ordering table for all DL8800 Coogee Black kit configurations and accessories.
Häfele Electronic Digital Lock Warranty (PDF)
Full warranty terms for all Häfele Electronic Digital Lock (EDL) products in Australia: 7 years mechanical/finish, 2 years electrical from date of purchase, invalidation conditions, exclusions, and service contacts.
Full warranty terms for all Häfele Electronic Digital Lock (EDL) products in Australia: 7 years mechanical/finish, 2 years electrical from date of purchase, invalidation conditions, exclusions, and service contacts.
Häfele DL4000 Digital Deadbolt Spec Sheet (PDF)
Catalogue specification page for the companion Häfele DL4000 Digital Deadbolt: features, dimensions, door preparation, box contents, and finish/Cat. No. ordering table.
Catalogue specification page for the companion Häfele DL4000 Digital Deadbolt: features, dimensions, door preparation, box contents, and finish/Cat. No. ordering table.
Häfele Genesis DL8800 - FAQ, Setup and Owner's Guide
Common buyer, installer, and owner questions about the DL8800. For broader smart lock guidance, see the Smart Lock FAQ - Chapter 13 and the Smart Lock Buyer's Guide. For access-method comparisons see Chapter 03 - Access Methods.
Buying Decisions & Suitability
What makes the DL8800 different from other smart locks on the market?
The DL8800 is built on a certified Australian mortice lock platform (AS4145.2), making it one of the few smart locks in Australia that is simultaneously fire door certified (AS1530.4), DDA compliant (AS1428.1), and capable of integration into master keying systems. Most smart locks use a tubular latch or euro-profile body and cannot claim fire certification or master keying. If a customer needs a multi-credential smart lock that ticks regulatory boxes for commercial or strata applications, the DL8800 is a narrow field. Browse our full range at All Smart Locks or explore fire door certified smart locks.
The DL8800 is built on a certified Australian mortice lock platform (AS4145.2), making it one of the few smart locks in Australia that is simultaneously fire door certified (AS1530.4), DDA compliant (AS1428.1), and capable of integration into master keying systems. Most smart locks use a tubular latch or euro-profile body and cannot claim fire certification or master keying. If a customer needs a multi-credential smart lock that ticks regulatory boxes for commercial or strata applications, the DL8800 is a narrow field. Browse our full range at All Smart Locks or explore fire door certified smart locks.
Is the DL8800 suitable for NDIS, SDA, or aged care door installations?
The Coogee lever handle is DDA compliant to AS1428.1, covering the lever geometry and operation force. This makes the DL8800 suitable as a lever smart lock where AS1428.1 lever compliance is needed - for example, NDIS Specialist Disability Accommodation (SDA) entries or aged care common areas. DDA compliance relates to the lever handle only - it does not certify the complete installation as accessible under the Disability Discrimination Act. Full accessibility compliance for a building requires all door hardware and clearances to be assessed together. See our full guide to Chapter 09 - DDA, NDIS & Accessibility and the blog article on DDA smart locks for NDIS and disability housing.
The Coogee lever handle is DDA compliant to AS1428.1, covering the lever geometry and operation force. This makes the DL8800 suitable as a lever smart lock where AS1428.1 lever compliance is needed - for example, NDIS Specialist Disability Accommodation (SDA) entries or aged care common areas. DDA compliance relates to the lever handle only - it does not certify the complete installation as accessible under the Disability Discrimination Act. Full accessibility compliance for a building requires all door hardware and clearances to be assessed together. See our full guide to Chapter 09 - DDA, NDIS & Accessibility and the blog article on DDA smart locks for NDIS and disability housing.
Do I need to buy the gateway to use this lock?
No. The DL8800 works fully as a standalone unit without the gateway. All onboard access methods - touchscreen PIN, fingerprint, RFID card/tag, and mechanical key override - operate independently without any gateway or internet connection. The Häfele Zigbee Gateway (Cat. 985.03.024, sold separately) is required only if you want remote unlock from anywhere in the world, one-time codes, timed access authorisations, history log review, volume control, or smart home integrations via the Häfele Smart Living App. If you only need to grant entry via a PIN, card, fingerprint, or key, the gateway is optional.
No. The DL8800 works fully as a standalone unit without the gateway. All onboard access methods - touchscreen PIN, fingerprint, RFID card/tag, and mechanical key override - operate independently without any gateway or internet connection. The Häfele Zigbee Gateway (Cat. 985.03.024, sold separately) is required only if you want remote unlock from anywhere in the world, one-time codes, timed access authorisations, history log review, volume control, or smart home integrations via the Häfele Smart Living App. If you only need to grant entry via a PIN, card, fingerprint, or key, the gateway is optional.
Will the DL8800 fit my door?
The lock suits doors 30-50mm thick with the included screw pack (Cat. 912.20.784), or 50-70mm thick with the extended screw pack (Cat. 912.20.785). The backset is fixed at 60mm - the distance from the door edge to the centre of the spindle must be 60mm. The mortice is an Australian standard format (AS4145.2). Before ordering, confirm your door's thickness, backset, and stile width; for step-by-step measuring guidance see Chapter 02 - Measuring Your Door and the section on mortice lever hardware measurement.
The lock suits doors 30-50mm thick with the included screw pack (Cat. 912.20.784), or 50-70mm thick with the extended screw pack (Cat. 912.20.785). The backset is fixed at 60mm - the distance from the door edge to the centre of the spindle must be 60mm. The mortice is an Australian standard format (AS4145.2). Before ordering, confirm your door's thickness, backset, and stile width; for step-by-step measuring guidance see Chapter 02 - Measuring Your Door and the section on mortice lever hardware measurement.
Access, Credentials & Codes
How many people can have access to the DL8800?
The lock stores up to 300 total credentials across all types: up to 10 administrator IDs, up to 100 fingerprints, up to 290 PIN codes, and up to 290 RFID key cards or tags. These pools overlap - the total is capped at 300 across all credential types combined. For most residential and light commercial applications, 300 is more than sufficient. Sites with more users would need to manage credential recycling when users leave.
The lock stores up to 300 total credentials across all types: up to 10 administrator IDs, up to 100 fingerprints, up to 290 PIN codes, and up to 290 RFID key cards or tags. These pools overlap - the total is capped at 300 across all credential types combined. For most residential and light commercial applications, 300 is more than sufficient. Sites with more users would need to manage credential recycling when users leave.
Can I create a code for a guest that expires after one use?
Yes - with the Zigbee Gateway paired and the Häfele Smart Living App connected. The app allows you to generate a random one-time code for a guest, which becomes invalid after a single use. This is useful for allowing one-time entry to tradespeople or deliveries without issuing a reusable PIN. Without the gateway, all codes stored on the lock are persistent and must be manually deleted when no longer needed.
Yes - with the Zigbee Gateway paired and the Häfele Smart Living App connected. The app allows you to generate a random one-time code for a guest, which becomes invalid after a single use. This is useful for allowing one-time entry to tradespeople or deliveries without issuing a reusable PIN. Without the gateway, all codes stored on the lock are persistent and must be manually deleted when no longer needed.
Will any Mifare card work with the DL8800, or must I buy Häfele cards?
The DL8800 is designed to work with Häfele Mifare credentials (Cat. 912.20.905 for key cards, Cat. 912.20.906 for key tags). Third-party Mifare cards may work but are not confirmed by the manufacturer - compatibility cannot be guaranteed. For assured performance, use Häfele-supplied credentials. Replacement cards and tags are available separately. Browse RFID cards and fobs.
The DL8800 is designed to work with Häfele Mifare credentials (Cat. 912.20.905 for key cards, Cat. 912.20.906 for key tags). Third-party Mifare cards may work but are not confirmed by the manufacturer - compatibility cannot be guaranteed. For assured performance, use Häfele-supplied credentials. Replacement cards and tags are available separately. Browse RFID cards and fobs.
What does the scramble code feature do, and should I use it?
Scramble code allows you to enter random digits before or after your actual PIN when unlocking the door. The lock ignores the extra digits and only triggers on the correct code sequence within the string. This prevents anyone nearby from learning your PIN by watching which keys you press, or identifying your code from fingerprint wear patterns on the touchscreen. For most residential and commercial applications, enabling scramble code is a good security habit. It does not change how the PIN is programmed.
Scramble code allows you to enter random digits before or after your actual PIN when unlocking the door. The lock ignores the extra digits and only triggers on the correct code sequence within the string. This prevents anyone nearby from learning your PIN by watching which keys you press, or identifying your code from fingerprint wear patterns on the touchscreen. For most residential and commercial applications, enabling scramble code is a good security habit. It does not change how the PIN is programmed.
Gateway, App & Remote Access
What exactly can I do with the Häfele Smart Living App?
With the Zigbee Gateway paired, the Smart Living App gives you: remote unlock from anywhere in the world; one-time random code generation for guests; custom PIN codes with controlled access times; management of access authorisations across all credential types; access history log review; volume control for the lock's audio feedback; and integration with smart home devices including doorbells, lights, air-conditioners, cameras, roller doors, and blinds. Without the gateway, the app cannot connect to the lock. For general gateway guidance see Chapter 08 - Gateway Comparison.
With the Zigbee Gateway paired, the Smart Living App gives you: remote unlock from anywhere in the world; one-time random code generation for guests; custom PIN codes with controlled access times; management of access authorisations across all credential types; access history log review; volume control for the lock's audio feedback; and integration with smart home devices including doorbells, lights, air-conditioners, cameras, roller doors, and blinds. Without the gateway, the app cannot connect to the lock. For general gateway guidance see Chapter 08 - Gateway Comparison.
My router uses a combined 2.4GHz and 5GHz band - will the gateway work?
The Zigbee Gateway connects to your network via the 2.4GHz Wi-Fi band only. If your router uses band steering (auto-assigning devices to whichever band it prefers), the gateway may not connect reliably if steered to 5GHz. The most reliable solution is to either create a separate 2.4GHz SSID on your router, or disable band steering temporarily to connect the gateway. Once connected, it usually maintains the connection. For a full explanation of this common issue, see band steering and gateway selection and our article on why smart locks sometimes drop off Wi-Fi.
The Zigbee Gateway connects to your network via the 2.4GHz Wi-Fi band only. If your router uses band steering (auto-assigning devices to whichever band it prefers), the gateway may not connect reliably if steered to 5GHz. The most reliable solution is to either create a separate 2.4GHz SSID on your router, or disable band steering temporarily to connect the gateway. Once connected, it usually maintains the connection. For a full explanation of this common issue, see band steering and gateway selection and our article on why smart locks sometimes drop off Wi-Fi.
Fire Doors & Compliance
What fire door types is the DL8800 certified for?
The DL8800 is tested and certified to AS1530.4 (Fire resistance in construction) for use on AU/NZ fire-rated door assemblies. It is certified for E-Core and Firecore door systems. Pyropanel certification was listed as pending in the October 2023 manufacturer brochure - confirm the current status directly with Häfele Australia (1300 185 044) before specifying for Pyropanel assemblies. For a full explanation of fire door types including E-Core, Firecore, and Pyropanel, see Fire Door Types & Smart Lock Certification and Chapter 05 - Fire Door Smart Locks. For fire-rated installation work, also consider whether a scar plate is needed - see Scar Plates for Smart Locks - Fire Door Requirements.
The DL8800 is tested and certified to AS1530.4 (Fire resistance in construction) for use on AU/NZ fire-rated door assemblies. It is certified for E-Core and Firecore door systems. Pyropanel certification was listed as pending in the October 2023 manufacturer brochure - confirm the current status directly with Häfele Australia (1300 185 044) before specifying for Pyropanel assemblies. For a full explanation of fire door types including E-Core, Firecore, and Pyropanel, see Fire Door Types & Smart Lock Certification and Chapter 05 - Fire Door Smart Locks. For fire-rated installation work, also consider whether a scar plate is needed - see Scar Plates for Smart Locks - Fire Door Requirements.
Do I need to be careful about asbestos when fitting the DL8800 to an older fire door?
Yes, if you are working on an older Gold Coast apartment fire door. Some pre-1990 fire doors on the Gold Coast contain asbestos in the core material. Drilling into one releases fibres. Before any drilling on an older fire door, check for asbestos risk - see our article on asbestos in Gold Coast apartment fire doors for the three risk windows and what steps to take. If in doubt, engage a licensed asbestos assessor before the locksmith appointment.
Yes, if you are working on an older Gold Coast apartment fire door. Some pre-1990 fire doors on the Gold Coast contain asbestos in the core material. Drilling into one releases fibres. Before any drilling on an older fire door, check for asbestos risk - see our article on asbestos in Gold Coast apartment fire doors for the three risk windows and what steps to take. If in doubt, engage a licensed asbestos assessor before the locksmith appointment.
Installation, Power & Maintenance
What do I do if the batteries go flat and I'm locked out?
The DL8800 has an emergency C-type USB port on the body. Hold a USB-C power bank against the port to supply temporary power, then unlock using your PIN code, fingerprint, or RFID card. This allows you to get inside to replace the batteries. As a further backup, the mechanical key override using the oval cylinder allows physical entry at any time regardless of battery state. The lock also gives advance low battery warnings via voice, tone, and LED indicators - so you should have plenty of notice before this situation arises.
The DL8800 has an emergency C-type USB port on the body. Hold a USB-C power bank against the port to supply temporary power, then unlock using your PIN code, fingerprint, or RFID card. This allows you to get inside to replace the batteries. As a further backup, the mechanical key override using the oval cylinder allows physical entry at any time regardless of battery state. The lock also gives advance low battery warnings via voice, tone, and LED indicators - so you should have plenty of notice before this situation arises.
Can the DL8800 be installed on an external door on the Gold Coast?
Yes. IP55 provides a solid baseline for external door installations: it is tested against water spray from any direction and dust ingress. However, the Häfele warranty specifies that installing the lock outdoors without cover, in direct contact with rain and harsh weather, voids the warranty. Where the lock faces the elements directly - particularly near the ocean - a door with an adequate awning or overhead shelter provides the best outcome for both performance and warranty coverage. For broader context on how coastal conditions affect smart lock service life, see The Realities of Electronic Door Locks - Coastal Environments and How Long Do Digital Door Locks Last? - Coastal Environments.
Yes. IP55 provides a solid baseline for external door installations: it is tested against water spray from any direction and dust ingress. However, the Häfele warranty specifies that installing the lock outdoors without cover, in direct contact with rain and harsh weather, voids the warranty. Where the lock faces the elements directly - particularly near the ocean - a door with an adequate awning or overhead shelter provides the best outcome for both performance and warranty coverage. For broader context on how coastal conditions affect smart lock service life, see The Realities of Electronic Door Locks - Coastal Environments and How Long Do Digital Door Locks Last? - Coastal Environments.
Can the DL8800 be used on a door that forms part of a building's master key system?
Yes. Order the No Cyl Lock Kit (912.20.787) - this includes the electronic module and mortice but no cylinder. Separately, order either the MK C4 Oval 570 Cylinder (Cat. 911.75.222) for a C4 master keying system, or the MK Restricted Oval 570 Cylinder (Cat. 911.75.226) for a restricted keying system. A qualified locksmith fits the appropriate cylinder at installation, integrating the DL8800 into your existing key system. For more on Australian mortice lock standards and how they relate to smart lock installations, see our guide on F05 vs F54 ANSI Mortice Locks - Smart Lock Compatibility.
Yes. Order the No Cyl Lock Kit (912.20.787) - this includes the electronic module and mortice but no cylinder. Separately, order either the MK C4 Oval 570 Cylinder (Cat. 911.75.222) for a C4 master keying system, or the MK Restricted Oval 570 Cylinder (Cat. 911.75.226) for a restricted keying system. A qualified locksmith fits the appropriate cylinder at installation, integrating the DL8800 into your existing key system. For more on Australian mortice lock standards and how they relate to smart lock installations, see our guide on F05 vs F54 ANSI Mortice Locks - Smart Lock Compatibility.
Should I have this lock professionally installed?
The DL8800 is a full Australian mortice lock installation - it requires cutting a mortice pocket and preparing the door face to accept the lock body. This is more involved than a rim lock or a deadbolt, and most buyers choose professional installation, particularly for fire door or commercial applications. Terry's Tradies provides supply and installation across the Gold Coast and surrounding areas. See our Site Survey & Installation Services article for more information. For a discussion of common installation mistakes, see Chapter 12 - Installation & Troubleshooting.
The DL8800 is a full Australian mortice lock installation - it requires cutting a mortice pocket and preparing the door face to accept the lock body. This is more involved than a rim lock or a deadbolt, and most buyers choose professional installation, particularly for fire door or commercial applications. Terry's Tradies provides supply and installation across the Gold Coast and surrounding areas. See our Site Survey & Installation Services article for more information. For a discussion of common installation mistakes, see Chapter 12 - Installation & Troubleshooting.
Related Products, Guides and Chapters
Häfele Smart Lock Range: Häfele DL4000 Digital Deadbolt (Pin-only companion deadbolt, no RFID or fingerprint) · Häfele Zigbee Gateway with Wi-Fi/USB Cable (required for remote app features) · Browse all Häfele products
Browse by access method: PIN code smart locks · Fingerprint smart locks · Card/fob smart locks · WiFi-enabled smart locks · Locks with backup key · App-enabled smart locks
Browse by door type: Fire door smart locks · Front door smart locks
Buyer's Guide chapters: Smart Lock Buyer's Guide · Ch 02 - Measuring Your Door · Ch 03 - Access Methods · Ch 04 - Door Type Matching · Ch 05 - Fire Door Smart Locks · Ch 08 - Gateway Comparison · Ch 09 - DDA, NDIS & Accessibility · Ch 11 - Australian Standards · Ch 12 - Installation & Troubleshooting · Ch 13 - Smart Lock FAQ
Relevant blog articles: Fire Door Types & Smart Lock Certification · Fire-Rated Smart Lock Certification - Test Reports · Apartment Fire Doors - What Locks Are Compliant · Asbestos in Gold Coast Apartment Fire Doors · Scar Plates for Smart Locks · Why Smart Locks Sometimes Drop Off Wi-Fi · DDA Smart Locks for NDIS & Disability Housing · How Long Do Digital Door Locks Last? · The Realities of Electronic Door Locks · F05 vs F54 ANSI Mortice Locks - Smart Lock Compatibility · Site Survey & Installation Services · Which Smart Lock Platform Is Right for You?
Accessories and cylinders: RFID cards and fobs · Cylinders and barrels for smart locks · Gateways and modules
What's in the Box - Häfele Genesis DL8800
- 1 x front and back electronic module
- 1 x mortice lock (split spindles and strikes)
- 1 x Australian oval cylinder and cam
- 2 x mechanical keys
- 2 x Häfele Mifare RFID key cards
- 2 x Häfele Mifare RFID key tags
- 1 x user manual
- 1 x installation template
- 1 x set of fixing screws
- 4 x AA batteries
Zigbee Gateway not included
The Häfele Zigbee Gateway with Wi-Fi/USB Cable (Cat. 985.03.024) is sold separately. It is required only if you want remote access via the Häfele Smart Living App. The lock works fully as a standalone unit without it.
The Häfele Zigbee Gateway with Wi-Fi/USB Cable (Cat. 985.03.024) is sold separately. It is required only if you want remote access via the Häfele Smart Living App. The lock works fully as a standalone unit without it.
Häfele Genesis DL8800 - Real Installations
Häfele Genesis DL8800 - Dimensions
Manufacturer dimensional drawing. Key measurements: body length 284mm, body width 65mm, body + lever width 150mm, backset 60mm (fixed). Standard door thickness 30-50mm; 50-70mm with accessory screw pack (Cat. 912.20.785). For guidance on measuring your door see Chapter 02 - Measuring Your Door.
Häfele Genesis DL8800 - Product Brochure
Page 1 - Product overview and Smart Living App
Page 2 - Specifications, item codes and accessories
PDF Files - STK DL8800
Häfele Genesis DL8800 Digital Door Lock Brochure (PDF)
Two-page product brochure covering access modes, code capacities, Smart Living App features, standards, materials, power supply, door thickness, body dimensions, and full ordering table for all DL8800 Coogee Black kit configurations and accessories.
Two-page product brochure covering access modes, code capacities, Smart Living App features, standards, materials, power supply, door thickness, body dimensions, and full ordering table for all DL8800 Coogee Black kit configurations and accessories.
Häfele Electronic Digital Lock Warranty (PDF)
Full warranty terms for all Häfele Electronic Digital Lock (EDL) products in Australia: 7 years mechanical/finish, 2 years electrical from date of purchase, invalidation conditions, exclusions, and service contacts.
Full warranty terms for all Häfele Electronic Digital Lock (EDL) products in Australia: 7 years mechanical/finish, 2 years electrical from date of purchase, invalidation conditions, exclusions, and service contacts.
Häfele DL4000 Digital Deadbolt Spec Sheet (PDF)
Catalogue specification page for the companion Häfele DL4000 Digital Deadbolt: features, dimensions, door preparation, box contents, and finish/Cat. No. ordering table.
Catalogue specification page for the companion Häfele DL4000 Digital Deadbolt: features, dimensions, door preparation, box contents, and finish/Cat. No. ordering table.
Häfele Warranty
Warranty Summary
How to Make a Claim
For full returns and warranty claim procedures, visit our Returns & Warranty page - this is kept up to date and is the authoritative reference for current claim steps.
- Keep your proof of purchase (receipt or invoice) - this is required for all Häfele warranty claims.
- Contact Terry's Tradies Pty Ltd and its associated websites, trading names, and subsidiaries (including Gold Coast Smart Locks) in the first instance to assess the fault and initiate the claim process.
- If directed to engage Häfele directly, contact them on 1300 185 044 or email customercare@hafele.com.au.
- Häfele will determine whether the product will be repaired, replaced, or refunded at their discretion.
- Reasonable claim expenses are covered by Häfele. Retain any receipts for costs incurred and contact Häfele directly to arrange reimbursement.
Exclusions
This warranty will be voided if:
- The lock is not installed in accordance with Häfele's installation instructions, where that non-compliance gives rise to the fault.
- The lock is installed in an outdoor setting without cover, in direct contact with rain or harsh weather conditions.
- The lock is misused, abused, or operated contrary to the instructions contained in the owner's handbook.
- The lock is used for any purpose other than its intended use.
This warranty does not cover:
- Damage to surface coatings caused by cleaning or maintenance products not recommended in the owner's handbook.
- Defects caused by normal wear and tear, accident, negligence, alteration, or misuse.
- A product that has been dismantled, repaired, or serviced by anyone other than an authorised Häfele service agent.
- Consumable items such as batteries.
Important Notes
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. The benefits of this warranty are in addition to any other rights or remedies you may have under law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. The benefits of this warranty are in addition to any other rights or remedies you may have under law.
- Repairs carried out under this warranty do not extend or reset the warranty period. The warranty period for any replacement parts fitted ends at the same time as the warranty for the entire product.
- Service call charges apply where a technician attends and the fault is found to be excluded by this warranty, or where the product is found to be in full operating condition - these costs are borne by the owner.
- Häfele offers ongoing service and maintenance agreements through their Service+ Assist program. Contact Häfele on 1300 185 044 or email customercare@hafele.com.au for details.
Confused? Overwhelmed? We get it.
Choosing the right smart lock can be genuinely tricky - door types, backsets, app platforms, compatibility with your existing hardware... there is a lot to consider. We have decades of experience fitting locks of all types, including smart locks, and we are happy to help.
Our expert recommendation service is free. Upload a few photos of your door and describe what you need, and one of our qualified locksmiths will give you a personalised recommendation.
Get Your Free Recommendation →How it works - three easy steps:
1. Upload photos
A few clear shots of your door, lock and frame - inside and out.
2. We assess
Our locksmith reviews your setup and requirements - door type, weather exposure, how you want to use it.
3. You get a recommendation
A personalised recommendation tailored to your door, budget and needs. No pressure, no upsell.
Also useful while you are deciding:
