Igloohome Keybox 3 - Smart Bluetooth Key Safe
At A Glance
At A Glance
DISPATCHSame Day Before 11am
PIN Code 
Bluetooth 
Wi-FiBridge Required
FingerprintNot Available
The Igloohome Keybox 3 (IGK3) is a Bluetooth smart key safe that stores physical keys, access cards, car key fobs, garage remotes, and similar items securely, then releases them via PIN code or Bluetooth without requiring an internet connection at the property. It is not a door lock - it is a secure storage device that controls access to the keys inside. It mounts on door handles, door knobs, walls, fences, or railings using the two included shackles and mounting hardware, and is rated IP66 for dust and water resistance.
For Airbnb and short-stay hosting, the Keybox 3 acts as a 24/7 reception replacement. Through Airbnb Connect, a unique PIN code is generated automatically at booking confirmation and emailed to the guest 1 to 48 hours before check-in. The guest enters that code at the Keybox, retrieves the physical key, and checks in independently - at any hour, without the host being present. Because igloohome's algoPIN technology validates codes on the device itself, the system works without Wi-Fi at the property. The iglooconnect marketplace extends this automation to Hospitable, Uplisting, RemoteLock, and additional property management platforms.
The Keybox 3 is powered by 4 x AAA alkaline batteries (not included) with a rated life of up to 12 months. The zinc alloy body houses a 108 x 87 x 27mm internal storage space, and the device can be closed over items up to 25mm thick. A USB-C emergency jumpstart port provides access when batteries are fully depleted. The battery cover must be screwed tightly after battery installation to maintain the IP66 water-resistance rating. For a broader view of how the igloohome platform compares with the alternatives, see Chapter 15 - Smart Lock App Platforms.
Estimated Dispatch
Usually ships same day if ordered before 11am AEST (excludes weekends and Queensland public holidays).
Usually ships same day if ordered before 11am AEST (excludes weekends and Queensland public holidays).
Your 24/7 Reception - Built for Airbnb and Short-Stay Hosting
The Keybox 3 integrates with Airbnb via Airbnb Connect. Guest PIN codes are generated automatically at booking confirmation and emailed 1 to 48 hours before check-in - guests retrieve the physical key from the Keybox and check in independently at any hour. Each code expires at checkout with no host action required. algoPIN validates codes offline, so a Wi-Fi outage at the property never affects guest access. For hosts using property management software, the iglooconnect marketplace connects to Hospitable, Uplisting, RemoteLock, Hosthub, SabeeApp, and Cloudbeds - see how property management system integration works. See our guide to using igloohome for Airbnb in Australia, our comparison of igloohome versus TTLock for Airbnb hosting, and the short-stay setup checklist.
The Keybox 3 integrates with Airbnb via Airbnb Connect. Guest PIN codes are generated automatically at booking confirmation and emailed 1 to 48 hours before check-in - guests retrieve the physical key from the Keybox and check in independently at any hour. Each code expires at checkout with no host action required. algoPIN validates codes offline, so a Wi-Fi outage at the property never affects guest access. For hosts using property management software, the iglooconnect marketplace connects to Hospitable, Uplisting, RemoteLock, Hosthub, SabeeApp, and Cloudbeds - see how property management system integration works. See our guide to using igloohome for Airbnb in Australia, our comparison of igloohome versus TTLock for Airbnb hosting, and the short-stay setup checklist.
IP66 Rated - Dust and Water Resistant
The Keybox 3 is rated to IP66, providing full protection against dust ingress and resistance to powerful water jets from any direction. This makes it suitable for outdoor mounting positions exposed to rain. For optimal water resistance, the battery cover must be screwed tightly after inserting batteries. igloohome advises installation in sheltered areas where practical, and not in positions subject to direct sustained immersion. See what IP ratings mean (Chapter 11) and, for coastal properties, how salt air affects electronic hardware over time.
The Keybox 3 is rated to IP66, providing full protection against dust ingress and resistance to powerful water jets from any direction. This makes it suitable for outdoor mounting positions exposed to rain. For optimal water resistance, the battery cover must be screwed tightly after inserting batteries. igloohome advises installation in sheltered areas where practical, and not in positions subject to direct sustained immersion. See what IP ratings mean (Chapter 11) and, for coastal properties, how salt air affects electronic hardware over time.
Residential and Commercial Key Storage
The Keybox 3 is suited to residential Airbnb properties, holiday rentals, commercial key handover applications, car-sharing, and any situation requiring secure, remotely managed key or access card storage. For context on key storage security approaches, see our guide on key storage for smart lock owners and the honest assessment of key hiders and where they fall short. It is not a door lock and does not replace a deadbolt or mortice lock - browse the full Key Storage range or the complete smart lock range if a door lock is what you need.
The Keybox 3 is suited to residential Airbnb properties, holiday rentals, commercial key handover applications, car-sharing, and any situation requiring secure, remotely managed key or access card storage. For context on key storage security approaches, see our guide on key storage for smart lock owners and the honest assessment of key hiders and where they fall short. It is not a door lock and does not replace a deadbolt or mortice lock - browse the full Key Storage range or the complete smart lock range if a door lock is what you need.
PIN Code
Bluetooth
iOS App
Android App
Key Features
- Stores physical keys, access cards, car key fobs, garage remotes, and similar items - internal storage space 108 x 87 x 27mm, maximum item thickness 25mm.
- Airbnb Connect integration automatically generates and emails guest PIN codes at booking confirmation; codes expire at checkout with no host action required. See how Airbnb Connect works.
- algoPIN technology validates PIN codes on the device without Wi-Fi - codes work regardless of internet connectivity at the property. Browse every PIN code smart lock we stock.
- Four PIN types generated in the app: One-Time, Permanent, Recurring and Duration. One-Time and Permanent codes must be used within 24 hours of generation; Recurring and Duration codes within 24 hours of their start time. A Duration code's end time can be set anywhere within a 28-day window.
- iglooconnect marketplace connects to Hospitable, Uplisting, RemoteLock, Hosthub, SabeeApp, Cloudbeds, and additional booking and property management platforms - see property management system integration.
- Bluetooth Guest Keys shareable via the app for mobile access by guests, tradespeople, or family members. A shared key must be claimed within 1 hour of generation or it expires, and the owner can revoke it at any time - see how Bluetooth credentials work and the full Bluetooth smart lock range.
- Instant Access Request: someone at the Keybox can scan the unique QR code on the unit to request access, and the owner approves and sends a Bluetooth key from the app without being on site.
- Four mounting options: door handle (regular shackle), door knob (slim shackle), wall or surface (screw mount), fence or railing (shackle through bar).
- Two shackles included: regular shackle for door handles and railings; slim shackle for door knobs.
- IP66 rated - tested for full dust protection and resistance to powerful water jets.
- Zinc alloy and aluminium alloy body construction with hardened steel shackle.
- Anti-slip secure internal pocket prevents stored items from falling out when opened.
- Auto Lock: relocks automatically when the lid is closed. Auto Lock can be switched off in the app if manual relocking is preferred, in which case the unlock button is held for 2 seconds to relock.
- Relock Reminder Alert: notifies users who forget to close the Keybox.
- Obstruction Alarm: sounds when the latch cannot engage, which is what happens if an item thicker than 25mm is left in the way.
- Security Lockout: keypad disabled after a configurable number of incorrect PIN attempts (5 consecutive by default). The alarm sounds for 30, 60 or 90 seconds and the keypad locks out for 1, 5 or 10 minutes on the first, second and subsequent triggers. A Bluetooth unlock from the owner or a guest key clears it immediately.
- Decoy PIN Code: enter up to 16 total digits including masking digits around the actual PIN.
- Volume Control: the keypad tone is adjustable from 0 (mute) to 5 (loudest) in the app - useful in apartment buildings and on shared landings.
- Low battery alert via LED indicator (shows red at 20%) and audio alert on keypad wake. Battery level is also reported in the app and updates on each Bluetooth unlock.
- USB-C emergency jumpstart port - connect a power bank to unlock when batteries are depleted; must enter a PIN within 20 seconds of jumpstart power.
- Battery life up to 12 months on 4 x AAA alkaline batteries (not included).
- PIN and unlock logs update to the app whenever the Keybox is synced over Bluetooth, or in real time with the optional Wi-Fi Bridge.
- Compatible with the igloohome Wi-Fi Bridge (EB1, sold separately) for remote access and real-time notifications.
- Compatible with the igloohome Car Sharing Kit (sold separately) for vehicle key sharing applications.
Access Methods
RFID Card / Fob
What's in the Box
- 1 x Keybox 3 body (with integrated regular shackle)
- 1 x Slim shackle
- 2 x Mounting screws
- 2 x Screw anchors
- 2 x Mounting seal rings
- 1 x Screwdriver
- 1 x Spare QR sticker (for the Instant Access Request code, if the fitted sticker wears)
Note: 4 x AAA alkaline batteries are required but not included. igloohome recommends Duracell or Energizer alkaline batteries. Do not use Heavy Duty, Eveready, GP, or rechargeable batteries. The Wi-Fi Bridge (EB1) and Car Sharing Kit are sold separately.
Suitable Uses
- Airbnb and short-stay rental properties where physical key handover must be automated - algoPIN codes deliver to guests at booking, expire at checkout, and work without Wi-Fi at the property; see our guide to using igloohome for Airbnb in Australia and Chapter 07 on the two approaches to short-stay access
- Short-stay properties managed through Hospitable, Uplisting, RemoteLock, or other platforms connected via the iglooconnect marketplace - see property management system integration
- Hosts running several properties at once, where a physical key handover at each one is impractical - see managing multiple short-stay properties
- Properties where a full smart lock is not installed - stores the physical key securely and releases it to authorised guests on demand. If a door lock is the better answer, browse the full smart lock range
- Multi-key storage for properties with multiple entry points - garage remotes, pool keys, bike lock keys, and access cards alongside door keys
- Tradesperson and contractor access management - issue time-limited codes to tradespeople for unattended property access, with the entries recorded in the app's access audit trail
- Car sharing and vehicle key management - compatible with the igloohome Car Sharing Kit (sold separately), whose Faraday pouch addresses the relay attack risk that affects keyless car fobs
- Holiday accommodation properties in locations with unreliable or no internet connectivity - algoPIN operates fully offline; see the simplest option for occasional hosts and the igloohome-without-Wi-Fi setup
- Gates, fences, railings and exposed outdoor positions, thanks to the IP66 rating and the shackle mounting options - see the weather-exposed gate range for door hardware suited to the same conditions
Available Finish Options
Black
(This Product)
STK Igloo Keybox 3
Finish selection does not affect functionality, compliance, or performance.
Igloohome Product Range
Full Specifications
Dimensions
Manufacturer dimensional drawing. Body: 114 x 166 x 53mm. Internal storage: 108 x 87mm, storage depth 27mm. Net weight: 1.0kg.
Battery, Power and Backup Access
- Powered by 4 x AAA alkaline batteries (not included). Note: AAA, not AA. Battery life is rated up to 12 months under normal use. See realistic smart lock battery expectations.
- igloohome recommends Duracell or Energizer alkaline batteries for optimal performance and battery life estimation. Do not use Heavy Duty, Eveready, GP, or rechargeable batteries.
- The LED indicator shows red when battery level is at 20% or below, with an audio alert when the keypad is woken up. Battery level can also be monitored in the igloohome app and refreshes on each Bluetooth unlock.
- The Keybox's operating range is -20C to 50C, and the batteries themselves are rated to a slightly narrower -10C to 50C - worth knowing for alpine or very cold installations rather than anywhere on the Australian coast.
- USB-C emergency jumpstart port: connect a USB-A to USB-C cable from a power bank to the jumpstart port on the Keybox, then enter a valid PIN code within 20 seconds to unlock. This provides enough power to access the stored keys and replace batteries.
- Battery cover must be screwed tightly after inserting batteries to maintain the IP66 water-resistance rating. The four cover screws are captive by design and cannot be fully removed - loosen them only.
- The Keybox operates on batteries and functions normally during power outages and electrical blackouts - see how battery-powered access hardware behaves in a blackout.
Remote Access and Wi-Fi (Optional - Wi-Fi Bridge Required)
The Keybox 3 communicates via Bluetooth and does not connect directly to Wi-Fi. Without the optional igloohome Wi-Fi Bridge (EB1) (sold separately), the Keybox operates as a standalone unit - PIN and Bluetooth access, algoPIN code generation, and Airbnb Connect all function without internet at the property. Activity logs update when the owner's phone syncs with the Keybox within Bluetooth range; local access is unaffected when the internet is down (see what happens when the internet goes down, Chapter 08).
Adding the Wi-Fi Bridge (EB1) connects the Keybox to your property's 2.4GHz Wi-Fi network and enables remote unlock from anywhere via the igloohome app, real-time access notifications, and on-demand log retrieval. The app is available for iOS and Android. The bridge supports 2.4GHz Wi-Fi only, so the network must present a 2.4GHz band during setup - see FAQ Chapter 13 on Wi-Fi drops, the band-steering note (Chapter 08), our detailed guide to why smart locks drop off Wi-Fi and how to fix it, and how the igloohome Bridge compares to other gateways. Bridge placement matters more than most buyers expect - see gateway placement guidance. Browse all modules and Wi-Fi gateways or the Wi-Fi enabled smart lock range.
Frequently Asked Questions
How does the Keybox 3 work with Airbnb?
When Airbnb Connect is activated in the igloohome app, the Keybox automatically generates a unique PIN code for each confirmed booking and emails it to the guest 1 to 48 hours before check-in. The guest enters the code at the Keybox keypad, the lid opens, and they retrieve the physical key inside. The code is valid only between the check-in and checkout times, and expires automatically - no action required from the host. Because algoPIN validates the code on the Keybox itself, this works regardless of whether the property has Wi-Fi. For hosts using property management software, the iglooconnect marketplace integrates with Hospitable, Uplisting, RemoteLock, and others for fully automated code delivery. See Chapter 07 on Airbnb Connect and our blog on using igloohome for Airbnb in Australia.
When Airbnb Connect is activated in the igloohome app, the Keybox automatically generates a unique PIN code for each confirmed booking and emails it to the guest 1 to 48 hours before check-in. The guest enters the code at the Keybox keypad, the lid opens, and they retrieve the physical key inside. The code is valid only between the check-in and checkout times, and expires automatically - no action required from the host. Because algoPIN validates the code on the Keybox itself, this works regardless of whether the property has Wi-Fi. For hosts using property management software, the iglooconnect marketplace integrates with Hospitable, Uplisting, RemoteLock, and others for fully automated code delivery. See Chapter 07 on Airbnb Connect and our blog on using igloohome for Airbnb in Australia.
What can I store in the Keybox 3?
The internal storage space is 108mm wide, 87mm tall, and 27mm deep. Items must be no thicker than 25mm. The Keybox can hold house keys, access cards, garage remote controls, car key fobs (using the Faraday Pouch from the optional Car Sharing Kit), bicycle lock keys, pool fobs, and similar items. Items exceeding 25mm in thickness may trigger the obstruction alarm when closing. Do not overfill the Keybox, as too many items can prevent the latch from engaging and prevent unlocking.
The internal storage space is 108mm wide, 87mm tall, and 27mm deep. Items must be no thicker than 25mm. The Keybox can hold house keys, access cards, garage remote controls, car key fobs (using the Faraday Pouch from the optional Car Sharing Kit), bicycle lock keys, pool fobs, and similar items. Items exceeding 25mm in thickness may trigger the obstruction alarm when closing. Do not overfill the Keybox, as too many items can prevent the latch from engaging and prevent unlocking.
Where can the Keybox 3 be mounted?
Four mounting methods are supported: on a door handle or horizontal bar using the included regular shackle; on a door knob using the included slim shackle; on a wall, post, or firm surface using the included screws and anchors (screw tightly and use the provided mounting seal rings for water resistance); through a railing, fence bar, or gate using either shackle. The Keybox 3 can be used outdoors - it is IP66 rated. igloohome advises sheltered installation where practical, and the battery cover must be screwed tight for optimal weather resistance. If you would rather we fitted it, see our advice and installation service.
Four mounting methods are supported: on a door handle or horizontal bar using the included regular shackle; on a door knob using the included slim shackle; on a wall, post, or firm surface using the included screws and anchors (screw tightly and use the provided mounting seal rings for water resistance); through a railing, fence bar, or gate using either shackle. The Keybox 3 can be used outdoors - it is IP66 rated. igloohome advises sheltered installation where practical, and the battery cover must be screwed tight for optimal weather resistance. If you would rather we fitted it, see our advice and installation service.
What happens when the batteries run out?
The Keybox 3 has a USB-C jumpstart port on the bottom of the front panel. Connect a USB-A to USB-C cable from a power bank to the jumpstart port, then enter a valid PIN code within 20 seconds to unlock the Keybox and retrieve the stored key. Replace the batteries promptly after this. Do not use rechargeable batteries - igloohome recommends Duracell or Energizer alkaline AAA batteries only. See what to realistically expect from smart lock batteries.
The Keybox 3 has a USB-C jumpstart port on the bottom of the front panel. Connect a USB-A to USB-C cable from a power bank to the jumpstart port, then enter a valid PIN code within 20 seconds to unlock the Keybox and retrieve the stored key. Replace the batteries promptly after this. Do not use rechargeable batteries - igloohome recommends Duracell or Energizer alkaline AAA batteries only. See what to realistically expect from smart lock batteries.
Is the Keybox 3 suitable for a property with no internet connection?
Yes. The Keybox 3 is particularly suited to properties with no reliable internet. algoPIN codes are generated in the igloohome app and validated locally on the Keybox - no internet connection at the property is required for a guest to enter a valid PIN. This makes it a strong choice for holiday accommodation in areas with poor or no connectivity. See our guide on whether Airbnb smart locks really need Wi-Fi and which setup suits which host.
Yes. The Keybox 3 is particularly suited to properties with no reliable internet. algoPIN codes are generated in the igloohome app and validated locally on the Keybox - no internet connection at the property is required for a guest to enter a valid PIN. This makes it a strong choice for holiday accommodation in areas with poor or no connectivity. See our guide on whether Airbnb smart locks really need Wi-Fi and which setup suits which host.
Additional Information
Airbnb Hosting Workflow - End to End:
Guest books, igloohome generates an algoPIN code for that booking window, the code is emailed automatically 1 to 48 hours before check-in, the guest enters it at the Keybox keypad, the lid opens and they retrieve the physical key, and the code expires at checkout automatically. No manual steps. No key handover. No host presence required. The iglooconnect marketplace extends this workflow to Hospitable, Uplisting, RemoteLock, Hosthub, SabeeApp, and Cloudbeds, integrating code generation directly into existing booking management systems. See Chapter 07 on property management system integration and the short-stay setup checklist.
Guest books, igloohome generates an algoPIN code for that booking window, the code is emailed automatically 1 to 48 hours before check-in, the guest enters it at the Keybox keypad, the lid opens and they retrieve the physical key, and the code expires at checkout automatically. No manual steps. No key handover. No host presence required. The iglooconnect marketplace extends this workflow to Hospitable, Uplisting, RemoteLock, Hosthub, SabeeApp, and Cloudbeds, integrating code generation directly into existing booking management systems. See Chapter 07 on property management system integration and the short-stay setup checklist.
IP66 Rating and Battery Cover:
IP66 confirms the Keybox 3 has been tested for full dust protection and resistance to powerful water jets from any direction. For the IP66 rating to be maintained after battery installation, the battery cover must be screwed tightly using all four screws. If the cover is loose, the water-resistance seal is compromised. igloohome recommends sheltered mounting positions where practical, and the Keybox should not be submerged. For coastal environment considerations, see how coastal conditions shorten hardware life. For what IP ratings mean in practice, see Chapter 11 on Australian Standards and IP ratings.
IP66 confirms the Keybox 3 has been tested for full dust protection and resistance to powerful water jets from any direction. For the IP66 rating to be maintained after battery installation, the battery cover must be screwed tightly using all four screws. If the cover is loose, the water-resistance seal is compromised. igloohome recommends sheltered mounting positions where practical, and the Keybox should not be submerged. For coastal environment considerations, see how coastal conditions shorten hardware life. For what IP ratings mean in practice, see Chapter 11 on Australian Standards and IP ratings.
Decoy PIN Code:
The Keybox 3 supports a Decoy PIN Code feature, allowing random digits to be entered before or after the actual PIN. The device accepts up to 16 total digits including the masking digits. The Keybox ignores all digits except the correct PIN sequence within the string, preventing observers from identifying the code by watching entry or inspecting keypad wear patterns. See Chapter 03 on PIN code access for how this compares across the range.
The Keybox 3 supports a Decoy PIN Code feature, allowing random digits to be entered before or after the actual PIN. The device accepts up to 16 total digits including the masking digits. The Keybox ignores all digits except the correct PIN sequence within the string, preventing observers from identifying the code by watching entry or inspecting keypad wear patterns. See Chapter 03 on PIN code access for how this compares across the range.
Car Sharing Kit Compatibility:
The Keybox 3 is compatible with the igloohome Car Sharing Kit (sold separately), which supplies a car mount, mounting screws and a Faraday pouch. Setting it up means unlocking the Keybox, unscrewing the guard plate, removing the rubber bumper from the back, releasing the shackle and fixing the body to the car mount with the supplied nuts and bolts. The key fob goes into the Faraday pouch, the pouch goes into the Keybox, and the whole assembly hooks over the car's window panel. The Faraday pouch blocks keyless entry signals from car key fobs, which is what prevents a relay attack unlocking the vehicle while the fob sits inside. The kit suits vehicle rental, car-sharing schemes, and holiday properties with shared vehicles.
The Keybox 3 is compatible with the igloohome Car Sharing Kit (sold separately), which supplies a car mount, mounting screws and a Faraday pouch. Setting it up means unlocking the Keybox, unscrewing the guard plate, removing the rubber bumper from the back, releasing the shackle and fixing the body to the car mount with the supplied nuts and bolts. The key fob goes into the Faraday pouch, the pouch goes into the Keybox, and the whole assembly hooks over the car's window panel. The Faraday pouch blocks keyless entry signals from car key fobs, which is what prevents a relay attack unlocking the vehicle while the fob sits inside. The kit suits vehicle rental, car-sharing schemes, and holiday properties with shared vehicles.
igloohome App Platform:
The Keybox 3 runs on igloohome's own app platform, built around offline algoPIN access. For a side-by-side comparison of igloohome against other smart access platforms, see the igloohome brand profile (Chapter 10), Chapter 15 on Smart Lock App Platforms, and our buyer-facing guide to which platform is right for an Airbnb host. If you are weighing igloohome against TTLock specifically, Chapter 14 compares the two directly.
The Keybox 3 runs on igloohome's own app platform, built around offline algoPIN access. For a side-by-side comparison of igloohome against other smart access platforms, see the igloohome brand profile (Chapter 10), Chapter 15 on Smart Lock App Platforms, and our buyer-facing guide to which platform is right for an Airbnb host. If you are weighing igloohome against TTLock specifically, Chapter 14 compares the two directly.
Warranty
Warranty
1-year manufacturer warranty against defects in materials, design and workmanship of hardware components. Proof of purchase, a video clip of the defect, and proof of ownership are required for all claims. Software, consumables, cosmetic damage and normal wear and tear are not covered. Returns & Warranty | igloohome Warranty Policy
1-year manufacturer warranty against defects in materials, design and workmanship of hardware components. Proof of purchase, a video clip of the defect, and proof of ownership are required for all claims. Software, consumables, cosmetic damage and normal wear and tear are not covered. Returns & Warranty | igloohome Warranty Policy
Download PDF Resources
Igloohome Keybox 3 Product Brochure (PDF)
Two-page product brochure covering the unique features, mounting options, compatible ecosystem products, and the full specification table - model, UPC/EAN, dimensions, weight, materials, operations, battery, certifications and packaging.
Two-page product brochure covering the unique features, mounting options, compatible ecosystem products, and the full specification table - model, UPC/EAN, dimensions, weight, materials, operations, battery, certifications and packaging.
Igloohome Keybox 3 Installers and User Guide (PDF)
Twenty-three page installer and owner manual: what's included, specifications, features, battery fitting, app onboarding and pairing, PIN and Bluetooth key management, unlocking and locking, shackle and wall mounting, the Car Sharing Kit set-up, Security Lockout behaviour, USB-C jumpstart, the full audio and LED indications table, Airbnb Connect, and troubleshooting.
Twenty-three page installer and owner manual: what's included, specifications, features, battery fitting, app onboarding and pairing, PIN and Bluetooth key management, unlocking and locking, shackle and wall mounting, the Car Sharing Kit set-up, Security Lockout behaviour, USB-C jumpstart, the full audio and LED indications table, Airbnb Connect, and troubleshooting.
Igloohome - How to Connect with Airbnb (PDF)
One-page igloohome app procedure that applies to every compatible igloohome lock: connecting the Airbnb account, linking a listing with its check-in and check-out times, changing those times afterwards, and the full disconnect procedure.
One-page igloohome app procedure that applies to every compatible igloohome lock: connecting the Airbnb account, linking a listing with its check-in and check-out times, changing those times afterwards, and the full disconnect procedure.
Igloohome Keybox 3 - FAQ, Setup and Owner's Guide
Everything below comes from the Keybox 3 manual, the product brochure and what we see in the field. For questions that apply to smart access hardware generally rather than this product specifically, see Chapter 13 - the Smart Lock FAQ, and for the wider buying decision start at the Buyer's Guide chapter on Airbnb and short-stay rentals.
What The Keybox 3 Is (And Is Not)
Is the Keybox 3 a smart lock for my door?
No. It is a key safe - a secure box that holds physical keys and releases them to whoever enters a valid PIN or presents a Bluetooth key. Your door keeps whatever lock is already on it. That is the whole point for a lot of hosts: you get automated, time-limited guest access without touching the existing door hardware, which matters in strata buildings, heritage properties and rentals where changing the lock is not an option. If you want the door itself to open on a code, look at the igloohome Deadbolt Go or the igloohome Retrofit Lock, or browse the full smart lock range.
No. It is a key safe - a secure box that holds physical keys and releases them to whoever enters a valid PIN or presents a Bluetooth key. Your door keeps whatever lock is already on it. That is the whole point for a lot of hosts: you get automated, time-limited guest access without touching the existing door hardware, which matters in strata buildings, heritage properties and rentals where changing the lock is not an option. If you want the door itself to open on a code, look at the igloohome Deadbolt Go or the igloohome Retrofit Lock, or browse the full smart lock range.
Keybox 3 or a smart lock on the door - which should a host buy?
A key safe is the lower-commitment option. It needs no door modification, no handing, no backset measurement, and it can move to another property in ten minutes. A smart lock is the better answer when you want guests to walk straight in without a key handling step at all, and when you want to revoke access remotely mid-stay. Many hosts run both: a smart lock on the front door and a Keybox holding the spare, the mail key and the garage remote. Our which-setup guide walks through the decision, and Chapter 07 covers the two approaches side by side.
A key safe is the lower-commitment option. It needs no door modification, no handing, no backset measurement, and it can move to another property in ten minutes. A smart lock is the better answer when you want guests to walk straight in without a key handling step at all, and when you want to revoke access remotely mid-stay. Many hosts run both: a smart lock on the front door and a Keybox holding the spare, the mail key and the garage remote. Our which-setup guide walks through the decision, and Chapter 07 covers the two approaches side by side.
What model number is the Keybox 3?
IGK3. The UPC and EAN are 760655030592 and 0760655030592. Our stock code is STK Igloo Keybox 3. It ships in black only - there is no alternative finish.
IGK3. The UPC and EAN are 760655030592 and 0760655030592. Our stock code is STK Igloo Keybox 3. It ships in black only - there is no alternative finish.
PIN Codes And Bluetooth Access
What types of PIN code can the Keybox 3 issue?
Four, all generated in the igloohome app under Access. A One-Time PIN works once. A Permanent PIN stays valid indefinitely until you delete it. A Recurring PIN works on a repeating schedule - useful for a weekly cleaner. A Duration PIN works between a start and end time you nominate. There is also a single Master PIN, which is the owner's permanent code and is set during pairing. For how PIN access compares with the other credential types, see Chapter 03 on access methods.
Four, all generated in the igloohome app under Access. A One-Time PIN works once. A Permanent PIN stays valid indefinitely until you delete it. A Recurring PIN works on a repeating schedule - useful for a weekly cleaner. A Duration PIN works between a start and end time you nominate. There is also a single Master PIN, which is the owner's permanent code and is set during pairing. For how PIN access compares with the other credential types, see Chapter 03 on access methods.
Why did a PIN I generated stop working before the guest arrived?
Because PIN codes have an activation window, and this catches out more hosts than any other part of the system. A One-Time or Permanent PIN must be used within 24 hours of the moment you generate it. A Recurring or Duration PIN must be used within 24 hours of its own start time. If nobody enters the code inside that window, it expires and you have to issue a new one. Generating codes a week ahead of a booking does not work - generate them close to the guest's arrival, or let Airbnb Connect do it automatically, which is exactly the problem Airbnb Connect exists to solve.
Because PIN codes have an activation window, and this catches out more hosts than any other part of the system. A One-Time or Permanent PIN must be used within 24 hours of the moment you generate it. A Recurring or Duration PIN must be used within 24 hours of its own start time. If nobody enters the code inside that window, it expires and you have to issue a new one. Generating codes a week ahead of a booking does not work - generate them close to the guest's arrival, or let Airbnb Connect do it automatically, which is exactly the problem Airbnb Connect exists to solve.
How long can a Duration PIN run for?
Up to 28 days. If you set an end time beyond that window, the app resets the end time back to the start time rather than accepting it. For a longer stay, use a Permanent PIN and delete it at checkout, or issue a fresh Duration code for the second stretch.
Up to 28 days. If you set an end time beyond that window, the app resets the end time back to the start time rather than accepting it. For a longer stay, use a Permanent PIN and delete it at checkout, or issue a fresh Duration code for the second stretch.
How do Bluetooth Guest Keys work, and why did one expire?
A Bluetooth Guest Key is a digital key you create in the app and share with someone, typically by sending them a link. They claim it either by tapping the link or by going into Add and Manage in their own igloohome app. Once claimed, they can open the Keybox with their phone whenever they are in Bluetooth range. Two things trip people up: the key must be claimed within one hour of you generating it, or it expires unclaimed; and the guest needs the igloohome app installed to use it, unlike a PIN code which needs nothing. You can revoke a claimed key from your app at any time. See Chapter 03 on Bluetooth credentials.
A Bluetooth Guest Key is a digital key you create in the app and share with someone, typically by sending them a link. They claim it either by tapping the link or by going into Add and Manage in their own igloohome app. Once claimed, they can open the Keybox with their phone whenever they are in Bluetooth range. Two things trip people up: the key must be claimed within one hour of you generating it, or it expires unclaimed; and the guest needs the igloohome app installed to use it, unlike a PIN code which needs nothing. You can revoke a claimed key from your app at any time. See Chapter 03 on Bluetooth credentials.
What is a Decoy PIN and should I use one?
It lets you pad your real code with meaningless digits so an onlooker cannot read it off your fingers. The Keybox accepts up to 16 digits in one entry and simply looks for your valid PIN somewhere inside the string. Type rubbish, then your code, then more rubbish, and it opens. It is worth using anywhere the Keybox sits somewhere public - a street-facing gate, an apartment lobby, a shared landing - because it also disguises which keys are worn.
It lets you pad your real code with meaningless digits so an onlooker cannot read it off your fingers. The Keybox accepts up to 16 digits in one entry and simply looks for your valid PIN somewhere inside the string. Type rubbish, then your code, then more rubbish, and it opens. It is worth using anywhere the Keybox sits somewhere public - a street-facing gate, an apartment lobby, a shared landing - because it also disguises which keys are worn.
What is Instant Access Request?
Every Keybox carries a unique QR code sticker. Someone standing at the Keybox who has no code - a tradesperson who turned up early, a guest whose email went to spam - can scan that code and send you an access request. You approve it from the app and a Bluetooth key goes straight to them, without you driving over. A spare QR sticker is supplied in the box in case the fitted one weathers off.
Every Keybox carries a unique QR code sticker. Someone standing at the Keybox who has no code - a tradesperson who turned up early, a guest whose email went to spam - can scan that code and send you an access request. You approve it from the app and a Bluetooth key goes straight to them, without you driving over. A spare QR sticker is supplied in the box in case the fitted one weathers off.
Airbnb And Short-Stay Automation
How do I connect the Keybox 3 to my Airbnb account?
Three steps in the igloohome app. Under Account Settings, choose Connect with Airbnb and confirm. Under Reservations, tap the plus icon, pick the property you are linking and then select the matching Airbnb listing along with its check-in and check-out times. That is it - from then on, approved reservations generate their own PIN codes. The full procedure is in the Connect with Airbnb PDF, and the broader context is in Chapter 07.
Three steps in the igloohome app. Under Account Settings, choose Connect with Airbnb and confirm. Under Reservations, tap the plus icon, pick the property you are linking and then select the matching Airbnb listing along with its check-in and check-out times. That is it - from then on, approved reservations generate their own PIN codes. The full procedure is in the Connect with Airbnb PDF, and the broader context is in Chapter 07.
When does my guest actually receive their code?
Between 1 and 48 hours before check-in, and you choose where in that range. The code is only valid between the check-in and check-out times you set on the listing, so an early code does not mean early access. If you change your check-in or check-out time before the access email has gone out, the PIN window shifts to match. If you change it after the email has been sent, the current guest keeps their original window and only the next reservation picks up the new times.
Between 1 and 48 hours before check-in, and you choose where in that range. The code is only valid between the check-in and check-out times you set on the listing, so an early code does not mean early access. If you change your check-in or check-out time before the access email has gone out, the PIN window shifts to match. If you change it after the email has been sent, the current guest keeps their original window and only the next reservation picks up the new times.
Does changing the check-in time in the igloohome app update my Airbnb listing?
No, and this is worth reading twice. The two systems hold their own copies of those times. Changing the check-in or check-out time in the igloohome app changes when the PIN works. It does not change what your Airbnb listing tells guests. Change it in both places or you will have guests arriving at a time their code does not cover.
No, and this is worth reading twice. The two systems hold their own copies of those times. Changing the check-in or check-out time in the igloohome app changes when the PIN works. It does not change what your Airbnb listing tells guests. Change it in both places or you will have guests arriving at a time their code does not cover.
What if I use Hospitable, Uplisting or another property management platform?
Those connect through the iglooconnect marketplace rather than the direct Airbnb link. Hospitable, Uplisting, RemoteLock, Hosthub, SabeeApp and Cloudbeds are all supported, and the effect is the same: a confirmed booking produces a code without you doing anything. See Chapter 07 on property management system integration, and if you run several listings, the multi-property section.
Those connect through the iglooconnect marketplace rather than the direct Airbnb link. Hospitable, Uplisting, RemoteLock, Hosthub, SabeeApp and Cloudbeds are all supported, and the effect is the same: a confirmed booking produces a code without you doing anything. See Chapter 07 on property management system integration, and if you run several listings, the multi-property section.
How do I disconnect Airbnb again?
Disconnect the individual listings first, under Reservations, then go to Account Settings and choose Disconnect with Airbnb. If you want igloohome off your Airbnb account entirely, finish those two steps and then remove it from the Airbnb host website under Connected Apps. Doing it in the other order leaves orphaned listing links behind.
Disconnect the individual listings first, under Reservations, then go to Account Settings and choose Disconnect with Airbnb. If you want igloohome off your Airbnb account entirely, finish those two steps and then remove it from the Airbnb host website under Connected Apps. Doing it in the other order leaves orphaned listing links behind.
Will Airbnb Connect still work if the property's internet drops out?
Yes. That is the single strongest argument for igloohome in Australian holiday-let country. The code is generated in the cloud and calculated mathematically, and the Keybox works out for itself whether the digits entered are valid for that moment - no call home, no network. The property can have no internet at all and a guest will still get in. What you lose without connectivity is only the remote convenience: live notifications and remote unlock, both of which need the Wi-Fi Bridge. See how igloohome behaves without Wi-Fi.
Yes. That is the single strongest argument for igloohome in Australian holiday-let country. The code is generated in the cloud and calculated mathematically, and the Keybox works out for itself whether the digits entered are valid for that moment - no call home, no network. The property can have no internet at all and a guest will still get in. What you lose without connectivity is only the remote convenience: live notifications and remote unlock, both of which need the Wi-Fi Bridge. See how igloohome behaves without Wi-Fi.
Installation And Mounting
Which shackle do I use where?
The regular shackle is built into the body and suits door handles, horizontal rails, gate bars and fence tubing. The slim shackle is supplied loose in the box and is the one for round door knobs, where the regular shackle's shape will not sit properly. Swapping them is quick: unlock the Keybox, push the shackle release to the right, pull the shackle out, fit it around whatever you are mounting to, and push it back in.
The regular shackle is built into the body and suits door handles, horizontal rails, gate bars and fence tubing. The slim shackle is supplied loose in the box and is the one for round door knobs, where the regular shackle's shape will not sit properly. Swapping them is quick: unlock the Keybox, push the shackle release to the right, pull the shackle out, fit it around whatever you are mounting to, and push it back in.
How do I wall mount it properly?
Unlock and open the Keybox first - the fixing holes are inside. Drill your two holes, tap the supplied screw anchors in, then fix the body to the wall through the mounting seal rings with the two supplied screws. The seal rings are not optional trim: they are what keeps water out of the fixing holes, and leaving them off is the most common reason a wall-mounted unit later shows moisture inside. Push the rubber bungs out from behind to expose the holes if they are still fitted.
Unlock and open the Keybox first - the fixing holes are inside. Drill your two holes, tap the supplied screw anchors in, then fix the body to the wall through the mounting seal rings with the two supplied screws. The seal rings are not optional trim: they are what keeps water out of the fixing holes, and leaving them off is the most common reason a wall-mounted unit later shows moisture inside. Push the rubber bungs out from behind to expose the holes if they are still fitted.
Can it live outside permanently?
Yes - IP66 means sealed against dust and able to take a direct hose jet. igloohome still advises a sheltered position where you have the choice, and so do we: an eave, a porch, the lee side of a gate post. A unit that never gets full western sun and driving rain will keep its seals and its keypad legend far longer. Do not submerge it, and do not fit it below a downpipe outlet. For what happens to hardware in salt air, see our lifespan guide on coastal environments.
Yes - IP66 means sealed against dust and able to take a direct hose jet. igloohome still advises a sheltered position where you have the choice, and so do we: an eave, a porch, the lee side of a gate post. A unit that never gets full western sun and driving rain will keep its seals and its keypad legend far longer. Do not submerge it, and do not fit it below a downpipe outlet. For what happens to hardware in salt air, see our lifespan guide on coastal environments.
What is the factory code, and what is the first thing I should do?
Out of the box, before pairing, the Keybox opens on 1234567890. Use it once to check the unit works, then pair it to the igloohome app and set your own Master PIN straight away under the Access tab. Leaving a Keybox sitting on a gate still running the factory code is the one genuine security mistake to avoid here.
Out of the box, before pairing, the Keybox opens on 1234567890. Use it once to check the unit works, then pair it to the igloohome app and set your own Master PIN straight away under the Access tab. Leaving a Keybox sitting on a gate still running the factory code is the one genuine security mistake to avoid here.
How do I fit the batteries?
Loosen the four screws on the battery cover - they are captive and will not come all the way out, which is by design, not a fault. Lift the cover, fit four AAA alkaline cells, and screw the cover back down firmly. Firmly matters: the cover compression is what maintains the IP66 seal, so a cover left finger-tight is a cover that lets water in.
Loosen the four screws on the battery cover - they are captive and will not come all the way out, which is by design, not a fault. Lift the cover, fit four AAA alkaline cells, and screw the cover back down firmly. Firmly matters: the cover compression is what maintains the IP66 seal, so a cover left finger-tight is a cover that lets water in.
Security, Alarms And Lock Behaviour
What happens if someone keys in wrong codes repeatedly?
Security Lockout triggers. By default it takes five consecutive wrong PINs, and that threshold is adjustable over Bluetooth. When it fires, the keypad flashes white, the LED indicator turns red, and an alarm sounds. The response escalates: the first trigger gives a 30 second alarm and a 1 minute keypad lockout, the second gives 60 seconds and 5 minutes, and the third and every trigger after that gives 90 seconds and 10 minutes. You do not have to wait it out if you are there - a Master or guest Bluetooth unlock clears the lockout immediately. Security Lockout can also be disabled entirely over Bluetooth, though on an outdoor unit we would leave it on.
Security Lockout triggers. By default it takes five consecutive wrong PINs, and that threshold is adjustable over Bluetooth. When it fires, the keypad flashes white, the LED indicator turns red, and an alarm sounds. The response escalates: the first trigger gives a 30 second alarm and a 1 minute keypad lockout, the second gives 60 seconds and 5 minutes, and the third and every trigger after that gives 90 seconds and 10 minutes. You do not have to wait it out if you are there - a Master or guest Bluetooth unlock clears the lockout immediately. Security Lockout can also be disabled entirely over Bluetooth, though on an outdoor unit we would leave it on.
Does it lock itself, or do I have to do something?
It relocks on its own the moment you close the lid, confirmed by a green LED and a long beep. If you would rather relock manually, switch Auto Lock off in the app - then you close the lid and press and hold the unlock icon at the bottom right of the keypad for two seconds until you get the green LED and long beep. A Relock Reminder Alert nags anyone who walks away from an open Keybox.
It relocks on its own the moment you close the lid, confirmed by a green LED and a long beep. If you would rather relock manually, switch Auto Lock off in the app - then you close the lid and press and hold the unlock icon at the bottom right of the keypad for two seconds until you get the green LED and long beep. A Relock Reminder Alert nags anyone who walks away from an open Keybox.
Why is it beeping six times and refusing to close?
That six-sets-of-four-beeps pattern is the Obstruction Alarm, and it means the latch cannot travel because something is in its way. Nine times out of ten it is simply too much in the box, or one item thicker than the 25mm limit sitting proud. Take something out, reseat the contents flat, and close it again.
That six-sets-of-four-beeps pattern is the Obstruction Alarm, and it means the latch cannot travel because something is in its way. Nine times out of ten it is simply too much in the box, or one item thicker than the 25mm limit sitting proud. Take something out, reseat the contents flat, and close it again.
Can I turn the beeping down?
Yes - volume runs from 0, which is fully muted, to 5. It is set in the app. Level 0 is genuinely useful on an apartment landing or a shared corridor where a full-volume confirmation beep at 2am is not welcome. Bear in mind that muting also silences the Security Lockout alarm's deterrent value, so it is a trade rather than a free win.
Yes - volume runs from 0, which is fully muted, to 5. It is set in the app. Level 0 is genuinely useful on an apartment landing or a shared corridor where a full-volume confirmation beep at 2am is not welcome. Bear in mind that muting also silences the Security Lockout alarm's deterrent value, so it is a trade rather than a free win.
Can I see who opened it and when?
Yes. The Keybox records PIN and unlock events, and those records land in the app whenever your phone syncs with it over Bluetooth. With the Wi-Fi Bridge fitted, Bluetooth key unlocks report in real time and you can pull the log on demand from anywhere. For hosts who need a defensible record of who was on site, see Chapter 07 on access audit trails.
Yes. The Keybox records PIN and unlock events, and those records land in the app whenever your phone syncs with it over Bluetooth. With the Wi-Fi Bridge fitted, Bluetooth key unlocks report in real time and you can pull the log on demand from anywhere. For hosts who need a defensible record of who was on site, see Chapter 07 on access audit trails.
What do the beeps and LED colours actually mean?
Blue flashing is a Bluetooth connection. A successful unlock gives four rising tones and two green flashes; a successful lock gives one long beep and a steady green for two seconds. Four short beeps with two red flashes is a wrong PIN. Three sets of four short beeps with two red flashes means the code you used has been deleted. Six sets of four short beeps is the Obstruction Alarm. A rising and falling siren for 30, 60 or 90 seconds is Security Lockout; two long beeps means that lockout has just been cleared. Three descending fast tones on waking the keypad, with a slowly pulsing red LED, is the low battery warning. Four descending slow tones means a hard reset or unpair has happened. Two slow beeps followed by two quick ones is the unit powering up - which, if you were not expecting it, usually means the batteries are on their last legs.
Blue flashing is a Bluetooth connection. A successful unlock gives four rising tones and two green flashes; a successful lock gives one long beep and a steady green for two seconds. Four short beeps with two red flashes is a wrong PIN. Three sets of four short beeps with two red flashes means the code you used has been deleted. Six sets of four short beeps is the Obstruction Alarm. A rising and falling siren for 30, 60 or 90 seconds is Security Lockout; two long beeps means that lockout has just been cleared. Three descending fast tones on waking the keypad, with a slowly pulsing red LED, is the low battery warning. Four descending slow tones means a hard reset or unpair has happened. Two slow beeps followed by two quick ones is the unit powering up - which, if you were not expecting it, usually means the batteries are on their last legs.
Power, Batteries And Getting In When It Is Dead
Which batteries, and how long do they last?
Four AAA alkaline cells, not included, rated to around twelve months. igloohome names Duracell and Energizer specifically and tells you not to use Heavy Duty, Eveready, GP or rechargeables. Rechargeable cells are the important one: their lower voltage makes the battery gauge read wrong, so you lose the low-battery warning that is meant to stop you being locked out. See what to realistically expect from smart hardware batteries.
Four AAA alkaline cells, not included, rated to around twelve months. igloohome names Duracell and Energizer specifically and tells you not to use Heavy Duty, Eveready, GP or rechargeables. Rechargeable cells are the important one: their lower voltage makes the battery gauge read wrong, so you lose the low-battery warning that is meant to stop you being locked out. See what to realistically expect from smart hardware batteries.
The Keybox is completely dead and my keys are inside. Now what?
A USB-A to USB-C cable and any power bank. Plug the USB-C end into the jumpstart port on the Keybox, and with the power bank still connected, key in a valid PIN or unlock over Bluetooth. You have twenty seconds from the moment it powers up, so have the code ready before you plug in. Once it opens, change the batteries immediately. If it will not take the jumpstart, the usual causes are a connector not seated fully, taking longer than twenty seconds, or a power bank that is itself flat.
A USB-A to USB-C cable and any power bank. Plug the USB-C end into the jumpstart port on the Keybox, and with the power bank still connected, key in a valid PIN or unlock over Bluetooth. You have twenty seconds from the moment it powers up, so have the code ready before you plug in. Once it opens, change the batteries immediately. If it will not take the jumpstart, the usual causes are a connector not seated fully, taking longer than twenty seconds, or a power bank that is itself flat.
How will I know the batteries are going flat before I get caught out?
Three warnings, and they come well before failure. The LED indicator turns red once the level drops to 20% or below. Waking the keypad from then on produces three descending tones. And the app shows the battery level, refreshed every time you do a Bluetooth unlock - which for an owner who visits periodically is the most reliable of the three. If you are managing a property remotely, make a habit of opening the app while you are on site.
Three warnings, and they come well before failure. The LED indicator turns red once the level drops to 20% or below. Waking the keypad from then on produces three descending tones. And the app shows the battery level, refreshed every time you do a Bluetooth unlock - which for an owner who visits periodically is the most reliable of the three. If you are managing a property remotely, make a habit of opening the app while you are on site.
Does cold weather affect it?
The Keybox itself is rated from -20C to 50C. The batteries are rated over a slightly narrower -10C to 50C. In practice nowhere on the Australian coast gets near either limit, so this only matters for alpine installations - a lodge at Thredbo or Falls Creek in winter, for instance, where a very cold night can flatten alkaline cells temporarily and they recover as the day warms.
The Keybox itself is rated from -20C to 50C. The batteries are rated over a slightly narrower -10C to 50C. In practice nowhere on the Australian coast gets near either limit, so this only matters for alpine installations - a lodge at Thredbo or Falls Creek in winter, for instance, where a very cold night can flatten alkaline cells temporarily and they recover as the day warms.
Troubleshooting
The lid will not close.
Do a fresh unlock, by PIN or Bluetooth, and try again. The likely cause is that the Keybox was manually relocked while it was open - holding the unlock button for two seconds with the lid up does exactly that, and it is easy to do by accident. Failing that, check nothing inside is sitting proud of the 25mm limit.
Do a fresh unlock, by PIN or Bluetooth, and try again. The likely cause is that the Keybox was manually relocked while it was open - holding the unlock button for two seconds with the lid up does exactly that, and it is easy to do by accident. Failing that, check nothing inside is sitting proud of the 25mm limit.
It closed but did not relock by itself.
Check Auto Lock is switched on in the app - it is the kind of setting that gets turned off during setup and forgotten. If Auto Lock is on and it still is not relocking, relock it by hand (hold the unlock icon for two seconds) so the keys are secure, then look at whether the lid is seating fully; a slightly overfilled box will hold the lid a millimetre proud of where the latch expects it.
Check Auto Lock is switched on in the app - it is the kind of setting that gets turned off during setup and forgotten. If Auto Lock is on and it still is not relocking, relock it by hand (hold the unlock icon for two seconds) so the keys are secure, then look at whether the lid is seating fully; a slightly overfilled box will hold the lid a millimetre proud of where the latch expects it.
The keypad flashes white and the indicator goes red when I touch it.
That is Security Lockout, triggered by repeated wrong codes. Either wait out the lockout period, or clear it instantly with a Bluetooth unlock from the owner's phone or a valid guest key.
That is Security Lockout, triggered by repeated wrong codes. Either wait out the lockout period, or clear it instantly with a Bluetooth unlock from the owner's phone or a valid guest key.
The code I generated in the app does not work at the Keybox.
Two causes, and the first is far more common. Either the code has passed its activation window - see the PIN section above, since an unused One-Time or Permanent code dies after 24 hours - or the Keybox has not picked up the change. Do a Bluetooth unlock or an app sync while standing next to it, which pushes any pending changes across, then try the code again.
Two causes, and the first is far more common. Either the code has passed its activation window - see the PIN section above, since an unused One-Time or Permanent code dies after 24 hours - or the Keybox has not picked up the change. Do a Bluetooth unlock or an app sync while standing next to it, which pushes any pending changes across, then try the code again.
The keypad went dark and came back with two slow beeps then two quick ones.
That is the power-up sequence, and seeing it unprompted means the unit browned out and restarted - in other words, the batteries are nearly gone. Jumpstart it over USB-C if you need in right now, then replace all four cells.
That is the power-up sequence, and seeing it unprompted means the unit browned out and restarted - in other words, the batteries are nearly gone. Jumpstart it over USB-C if you need in right now, then replace all four cells.
The QR sticker has worn off and nobody can send an access request.
There is a spare in the original box. If that has gone too, contact igloohome support at igloohome.co/support, or call us and we will sort it out.
There is a spare in the original box. If that has gone too, contact igloohome support at igloohome.co/support, or call us and we will sort it out.
Something has genuinely failed. How does the warranty claim work?
igloohome covers the hardware for twelve months against defects in materials, design and workmanship. A claim needs three things: proof of purchase, proof of ownership, and a short video showing the fault. The video requirement catches people out, so film the problem before you pull the unit off the wall. Software, consumables, cosmetic marks and ordinary wear are excluded. Details on our returns and warranty page and igloohome's own warranty policy. Your rights under Australian Consumer Law sit alongside this and are not reduced by it.
igloohome covers the hardware for twelve months against defects in materials, design and workmanship. A claim needs three things: proof of purchase, proof of ownership, and a short video showing the fault. The video requirement catches people out, so film the problem before you pull the unit off the wall. Software, consumables, cosmetic marks and ordinary wear are excluded. Details on our returns and warranty page and igloohome's own warranty policy. Your rights under Australian Consumer Law sit alongside this and are not reduced by it.
Related Products, Guides And Chapters
igloohome products we stock: Smart Deadbolt Go · Retrofit Lock · Bluetooth Smart Mortice Lock V2 · Smart Mortice Lock V2 with Fingerprint · Smart Bluetooth Padlock 2 · Keypad (EK1) · Wi-Fi Bridge (EB1) · the whole igloohome range
Browse by category: Key Storage · Bluetooth Smart Locks · PIN Code Smart Locks · App Enabled · Modules and Wi-Fi Gateways · Smart Padlocks · External Gates Exposed to Rain · All Smart Locks
Buyer's Guide chapters: Ch 03 - Access Methods (PIN) · Ch 07 - Airbnb and Short-Stay (algoPIN) · Ch 08 - Gateway Comparison · Ch 10 - Brand Profiles (igloohome) · Ch 11 - Standards and IP Ratings · Ch 13 - Smart Lock FAQ (power and battery) · Ch 14 - TTLock versus igloohome · Ch 15 - App Platforms (igloohome)
Related reading: Using igloohome for Airbnb in Australia · Airbnb Smart Locks: Do You Really Need Wi-Fi? · Igloohome Retrofit Lock Case Study · Secure Key Storage and Relay Attack Risk · Key Storage for Smart Lock Owners · The Realities of Electronic Door Locks · How Long Do Digital Locks Last? · Which Smart Lock Platform Is Right for You? · Best Smart Padlocks · Why Smart Locks Drop Off Wi-Fi
Service: Advice and Installation · Shipping, Returns and Warranty
What's in the Box - Igloohome Keybox 3
- 1 x Keybox 3 body (with integrated regular shackle)
- 1 x Slim shackle - for round door knobs, where the regular shackle will not sit correctly
- 2 x Mounting screws
- 2 x Screw anchors
- 2 x Mounting seal rings - fit these on a wall mount; they are what keeps water out of the fixing holes
- 1 x Screwdriver
- 1 x Spare QR sticker - the code used for Instant Access Request, supplied in case the fitted sticker weathers off
Note: 4 x AAA alkaline batteries are required but not included. igloohome recommends Duracell or Energizer alkaline batteries. Do not use Heavy Duty, Eveready, GP, or rechargeable batteries - rechargeables run at a lower voltage and make the battery gauge read incorrectly, which costs you the low-battery warning. The battery cover must be screwed tightly to maintain the IP66 water-resistance rating. The Wi-Fi Bridge (EB1) and the Car Sharing Kit (car mount, screws and Faraday pouch) are sold separately.
Igloohome Keybox 3 - Customer Installations
Igloohome Keybox 3 - Dimensions
Manufacturer dimensional drawing for the Igloohome Keybox 3 (IGK3). Body: 114mm wide, 166mm tall, 53mm thick. Internal storage: 108 x 87mm, storage depth 27mm. Maximum item thickness: 25mm. Net weight: 1.0kg.
Igloohome Keybox 3 - Product Brochure
Page 1 - Product overview, modes of access, dual shackle mounting, Car Sharing Kit, and the compatible ecosystem products
Page 2 - Product and software features, and the full specification table including dimensions, materials, certifications and packaging
Note on the brochure's warranty line: the brochure prints a 2-year figure. igloohome's published warranty policy states 1 year worldwide, with 2 years applying to EU countries only. Australian customers are covered for 12 months - see the Warranty section and igloohome's warranty policy.
PDF Files - Igloohome Keybox 3 (IGK3)
Igloohome Keybox 3 Product Brochure (PDF)
Two-page product brochure covering the unique features, mounting options, compatible ecosystem products, and the full specification table - model, UPC/EAN, dimensions, weight, materials, operations, battery, certifications and packaging.
Two-page product brochure covering the unique features, mounting options, compatible ecosystem products, and the full specification table - model, UPC/EAN, dimensions, weight, materials, operations, battery, certifications and packaging.
Igloohome Keybox 3 Installers and User Guide (PDF)
Twenty-three page installer and owner manual: what's included, specifications, features, battery fitting, app onboarding and pairing, PIN and Bluetooth key management, unlocking and locking, shackle and wall mounting, the Car Sharing Kit set-up, Security Lockout behaviour, USB-C jumpstart, the full audio and LED indications table, Airbnb Connect, and troubleshooting.
Twenty-three page installer and owner manual: what's included, specifications, features, battery fitting, app onboarding and pairing, PIN and Bluetooth key management, unlocking and locking, shackle and wall mounting, the Car Sharing Kit set-up, Security Lockout behaviour, USB-C jumpstart, the full audio and LED indications table, Airbnb Connect, and troubleshooting.
Igloohome - How to Connect with Airbnb (PDF)
One-page igloohome app procedure that applies to every compatible igloohome lock: connecting the Airbnb account, linking a listing with its check-in and check-out times, changing those times afterwards, and the full disconnect procedure.
One-page igloohome app procedure that applies to every compatible igloohome lock: connecting the Airbnb account, linking a listing with its check-in and check-out times, changing those times afterwards, and the full disconnect procedure.
igloohome Warranty
Warranty Summary
How to Make a Claim
For full returns and warranty claim procedures, visit our Returns & Warranty page - this is kept up to date and is the authoritative reference for current claim steps.
- Gather the required documents: your original invoice, a video clip clearly showing the defect, and proof of ownership.
- Contact Terry's Tradies Pty Ltd and its associated websites, trading names, and subsidiaries - your authorised igloohome reseller - using the Returns & Warranty page above. Warranty claims must be lodged from the country of original purchase.
- igloohome may conduct diagnostic tests to determine the nature and cause of the defect. Their assessment is final.
- If the claim is approved within the warranty period, igloohome will repair the product, replace it with the same or closest available product, or refund the amount paid - at igloohome's discretion. Repaired or replaced products continue to be covered for the remainder of the original warranty period.
- Any replaced or fully refunded product becomes the property of igloocompany and must be returned in accordance with their returns policy. Delete all personal data from the device before returning it.
Exclusions
This warranty does not cover, and will be voided by, any of the following:
- Damage from impact, shock, accident, fire, flood, earthquake, lightning or other acts of nature
- Exposure to sand, extreme temperatures or environmental conditions outside the product's specifications
- Battery corrosion or chemical corrosion
- Abuse, mishandling, improper installation, improper operation, or failure to follow igloohome's care and maintenance recommendations
- Use of incorrect electrical supply or voltage
- Damage caused by software, apps, accessories or peripheral equipment not supplied or approved by igloohome
- Unauthorised alteration, modification, adjustment or tampering
- Replacement of parts with components not supplied or approved by igloohome
- Missing accessories or external parts, unless reported within 3 calendar days of original retail purchase
- Cosmetic damage to the outer surface or finish (e.g. scratches, dents, stains)
- Deterioration due to normal wear and tear, including corrosion or rust
- Damage occurring during transit, delivery, packing, unpacking, or installation not carried out by an igloohome-authorised installer
- Non-failure problems such as reception/incompatibility issues, software updates, password resets, routine servicing, battery changes, cleaning or product demonstrations
- Software and consumable items, even if packaged or sold with the product
- Minor imperfections within design specifications that do not materially affect functionality
Important Notes
Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this manufacturer warranty limits or excludes your rights under the ACL.
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this manufacturer warranty limits or excludes your rights under the ACL.
Extended Warranty - Not Available in Australia
igloohome offers an Extended Product Warranty (an additional 24 months) for products purchased and installed in Singapore only. This extended warranty is not available to customers in Australia.
igloohome offers an Extended Product Warranty (an additional 24 months) for products purchased and installed in Singapore only. This extended warranty is not available to customers in Australia.
Country of Purchase Requirement
igloohome requires warranty claims to be made in the country where the product was originally purchased. Claims for products purchased in Australia must be lodged through Terry's Tradies Pty Ltd and its associated websites, trading names, and subsidiaries - not through igloohome's Singapore or US offices.
igloohome requires warranty claims to be made in the country where the product was originally purchased. Claims for products purchased in Australia must be lodged through Terry's Tradies Pty Ltd and its associated websites, trading names, and subsidiaries - not through igloohome's Singapore or US offices.
3 Reviews Hide Reviews Show Reviews
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Security with Peace of Mind
ChatGPT said: This sturdy, easy-to-use key lock provides reliable security and peace of mind, making it a dependable choice for protecting your home.
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works well
works well
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Igloohome Keybox 3 Smart Bluetooth Key Safe
Item was exactly as described. Easy communication, and knowledge on product was great. Have recommended to a few other builders as quality is excellent and easy to use
Confused? Overwhelmed? We get it.
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