Lockwood Cortex Digital Lockset - CTX5782 with 5782 Narrow Mortice Lock, 30mm Backset, Satin Chrome, Key Override
At A Glance
Not Available
Not Available
Not Available
The Lockwood Cortex CTX5782SC/5782 is a commercial grade standalone digital lockset combining a capacitive touchscreen keypad and integrated RFID card reader with the Lockwood 5782 narrow stile mortice lock. It delivers PIN code and card-based electronic access control without requiring network infrastructure, wiring, or a power supply - operating entirely on four AA batteries.
The CTX5782 is the narrow stile variant in the Cortex range, designed specifically for aluminium framed doors and other narrow stile door types where a standard 60mm backset cannot be accommodated. It uses a 30mm backset 5782 narrow mortice lock and includes a key override cylinder. It also enables two exclusive mortice-only features: Code Lockout (using the cylinder to electronically lock out all card and PIN users) and Latch Holdback (using the cylinder to hold the latch back for high-traffic periods). Both functions require the VCam accessory.
Unlike the CTX530 and CTX3772, the CTX5782 is not fire rated. Free egress from the inside is always available regardless of access mode or programming state.
Usually ships in 4 business days
This product is a special order item and is not returnable. Please confirm door type, stile width, and backset suitability before ordering.
The CTX5782 is not fire rated. If a fire-rated digital lockset is required, consider the CTX530 or CTX3772 variants, both tested to AS1905.1.
Lever 77A is compliant with AS1428.1-2009. Lever compliance relates to handle design only and does not imply full building compliance. See our DDA and accessibility guide.
Access Methods
New to these methods? Our access methods guide explains PIN / keypad entry and RFID card credentials.
Layout and Features
Key Features
- Standalone commercial grade digital lockset with 5782 narrow stile mortice lock - designed for aluminium framed and narrow stile doors where 60mm backset is not suitable.
- 30mm backset - suits narrow stile aluminium doors and other specialised door types.
- Key override cylinder included - provides mechanical backup access independent of battery or electronic state.
- Code Lockout function (mortice-only) - use the key cylinder to electronically lock out all card and PIN users. Requires VCam accessory.
- Latch Holdback function (mortice-only) - use the key cylinder to activate holdback for high-traffic periods. Requires VCam accessory.
- Capacitive touchscreen keypad with no moving parts - buttons cannot wear to reveal a frequently used PIN.
- Ultra-bright LED backlighting beneath each button - suitable for high and low light conditions.
- Audible tone feedback from the keypad, with the RFID card reader positioned directly above the keypad.
- Integrated RFID card reader compatible with iClass and Mifare card formats - covers approximately 90% of existing access control card systems worldwide.
- Up to 20 PIN code users and 40 RFID card users.
- 2 access cards included in the box. Up to 40 cards total can be enrolled - additional cards available separately in Satin Chrome or Red 5-packs.
- Dual Security Credential mode - requires both a card and a PIN from two separate users to unlock.
- Easy Mode and Advanced Mode programming - basic single-code setup can be completed in under 15 seconds.
- Visitor Code - a PIN programmed for a specific date period that expires automatically.
- One Time PIN - a single-use code that expires immediately after use.
- Passage Mode and Timed Passage Mode - toggle between locked and free passage, or schedule unlock/lock periods.
- Time and Date function with full calendar support including leap year.
- Cryptic Code function - enter random digits before or after the real PIN without affecting authentication.
- Delayed Unlock State - extra time to open the door after authentication. Suitable for elderly or disabled users.
- Smart Battery Check - accurately reports battery level and ignores false battery recovery readings.
- Battery Emergency PINS - allows entry when batteries are critically low.
- Powered by ARM Cortex-M3 processor - 20% lower standby power and 50% lower operational power than comparable digital locks.
- Up to 40,000 operations per battery set using card entry. Up to 18,000 using keypad entry.
- Free egress from inside at all times - no code or card required to exit.
- Severe vandal tested - SL8 (Security) and DL8 (Durability) rating per AS4145.2:1993.
- Lever 77A - DDA compliant per AS1428.1-2009.
- Not fire rated - do not specify for fire door assemblies.
The CTX5782 is severe vandal tested and rated SL8 for security and DL8 for durability under AS4145.2:1993. The capacitive keypad has no moving buttons to wear out, and one set of four AA batteries covers up to 40,000 card operations. The 5782 lock body comes from Lockwood's Selector 3780 series, rated S7/S8 for physical security, D8 for durability and C6 for corrosion resistance under AS 4145.2-2008. For what separates commercial-grade hardware from light-duty locks, see our guide to heavy duty commercial locks.
Lockwood Cortex - Model Range
All three models share the same electronic unit, access methods, programming features, lever (77A), finish (Satin Chrome), body material (Zinc Alloy), and door thickness range (35-48mm). Bold row indicates this product. Code Lockout / Privacy and Latch Holdback are mortice-only functions operated from the key cylinder, so they are available on the CTX3772 and CTX5782 but not the CTX530.
Accessories and Spares
Browse more mortice locks for smart locks and RFID fobs, tags and cards.
Full Specifications
Dimensions - CTX5782 Lockset
About the Lockwood 5782 Narrow Stile Mortice Lock
The Lockwood 5782 is a narrow stile primary escape mortice lock from the Selector 3780 Series, engineered for aluminium framed and other narrow stile doors where a standard 60mm backset cannot be accommodated. It features a 30mm backset, a 15mm stainless steel deadlatching latch bolt, escape function with red/green indicator, and anti-lockout and holdback capabilities. All lock settings are adjustable from under the faceplate. Faceplate dimensions: 260mm x 25mm x 2mm.
The 5782 mortice lock body is available separately for installers who need to source the lock independently of the Cortex escutcheon unit.
Lockwood specifies a minimum internal door depth of 47mm for the 5782 body, so measure the cavity inside the stile as well as the stile width before ordering. Across the Selector 3780 series Lockwood rates the lock body S7/S8 for physical security, D8 for durability and C6 for corrosion resistance under AS 4145.2-2008. The 5782 exploded parts are shown on page 35 of the 3700 Series service manual.
View the Lockwood 5782 Narrow Mortice Lock (sold separately) ›
What's in the Box
- Lockwood Cortex CTX5782 electronic lockset (exterior and interior panels)
- Lockwood 5782 narrow stile mortice lock - 30mm backset
- Key override cylinder with keys
- 2 x Cortex access cards
- Spindle components (select to suit door thickness)
- Mounting hardware and fixings
- Installation instructions
Batteries not included - 4 x AA Alkaline batteries required. Additional cards available separately in packs of 5: Satin Chrome or Red. The VCam (Lockwood 3700 Series V Cylinder Cam) is required for Code Lockout and Latch Holdback functions and is sold separately.
Suitable Uses
- Aluminium framed commercial doors where a 30mm backset is required and a 60mm backset cannot be accommodated
- Narrow stile doors in office, retail, and hospitality environments
- Doors where key override is required for building management or emergency services access
- High-security applications requiring Dual Security Credential (card and PIN from two users)
- Sites integrating with an existing iClass or Mifare card-based access system
- Applications requiring time-based access control without network infrastructure
- Doors requiring DDA-compliant lever hardware
Note: The CTX5782 is not suitable for fire-rated door assemblies. If a fire-rated digital lockset is required, select the CTX530 or CTX3772. Not sure which door type you have? See our door-type compatibility guide and stile-width measuring guide.
Available Finish Options
Satin Chrome
(This Product)
STK CTX5782SC/5782
Finish selection does not affect functionality, compliance, or performance.
Installation Tips
- A 28mm hole saw is required for door preparation. Use the supplied CTX5782 door preparation template to mark drilling positions accurately before cutting.
- Select the correct spindle length to suit the door thickness. See the spindle selection diagram below - spindle length is a common install mistake.
- The 5782 mortice lock body is deeper than the 3772 - confirm clearance within the door stile before installation, particularly on narrow aluminium profiles.
- Confirm the door stile width and internal clearance can accommodate the 5782 lock body before ordering. Our backset and backset measurement guides can help. This is a special order item and cannot be returned.
- For Code Lockout and Latch Holdback functions, the VCam must be fitted. These functions are not available without the VCam.
- Do not specify this lock for fire-rated doors. The CTX5782 has not been fire rated.
- Initial setup can be completed in under 15 seconds for a basic single-code configuration.
- Print the door preparation template at 100% (actual size). It carries door-edge lines for both 30mm and 38mm backsets - work from the 30mm line for this lock.
- The 5782 body needs a minimum internal door depth of 47mm. Lockwood also recommends a door clearance of at least 3mm and advises against gaps over 5mm.
- Not confident preparing a narrow aluminium stile? Our advice and installation team can help, and our DIY guide explains when a professional install makes sense.
Frequently Asked Questions
The CTX5782 is specifically designed for narrow stile door types - most commonly aluminium framed commercial doors - where the door stile is too narrow to accommodate a 60mm backset mortice lock. If your door can accept a 60mm backset, the CTX3772 is the preferred choice as it is also fire rated. Confirm your door type and backset requirement before ordering, as the CTX5782 is a special order item and cannot be returned.
No. The CTX5782 is not fire rated and must not be specified for fire-rated door assemblies. If a fire-rated Cortex digital lockset is required, select the CTX530 (530 tubular latch, no key override) or the CTX3772 (3772 mortice lock, key override) - both are fire rated up to 2 hours per AS1905.1-2005.
The CTX5782 escutcheon panels are 52mm deep, compared to 32mm on the CTX530 and CTX3772. This greater depth is due to the 5782 narrow stile mortice lock body. Confirm that the door profile and any adjacent hardware can accommodate this depth before installation.
The Cortex includes a Battery Emergency PINS function that allows entry when batteries are critically low. The Smart Battery Check function provides accurate battery level reporting and ignores false battery recovery readings. The key override cylinder provides mechanical access independent of battery state as a final fallback.
The Cortex supports both iClass and Mifare card formats - covering approximately 90% of existing access control card systems used worldwide. If your site currently uses iClass or Mifare cards, those cards can be programmed into the Cortex with no effect on your existing system.
Additional Information
The 30mm backset and narrow lock body of the 5782 are specifically engineered for aluminium framed doors. Before ordering, confirm that the door stile width, internal cavity dimensions, and any frame reinforcement can accommodate the lock body. This is a special order, non-returnable item - errors in specification cannot be corrected after ordering.
The VCam is a small accessory fitted under the mortice faceplate that enables the Code Lockout and Latch Holdback cylinder-operated functions. It is the Lockwood 3700 Series V Cylinder Cam, is not included in the box, and must be purchased and installed separately if these functions are required. Without the VCam, the CTX5782 operates as a standard electronic lockset with key override only.
The capacitive touch buttons have no moving parts and cannot wear to reveal a frequently entered PIN. The Cryptic Code function allows random digits to be entered before or after the real PIN without affecting authentication, preventing shoulder-surfing attacks.
The CTX5782 can be upgraded to the DX5582 digital-mechanical keypad system if electronic features are no longer required or if the site transitions away from electronic access control.
The CTX5782 meets Australian Electrical Regulatory Compliance (RCM) and European Electric Compliance (CE). It is rated to Australian Lock Standard AS4145.2:1993 at Security Level SL8 and Durability Level DL8. For plain-English background, see our Australian standards guide and the Lockwood brand profile. For accessible-housing context, see our DDA smart locks guide.
Warranty
Lockwood products bought new in Australia through authorised channels are covered against defects in materials and workmanship: 25 years on mechanical components, 3 years on electrical and electronic parts (PADDE and electric mortice locks 5 years; batteries excluded), 12 months on keys, and finish cover that varies by finish type (up to 25 years on Everbrass). Proof of purchase required for all claims.
Download PDF Resources
The Cortex range catalogue - CTX530, CTX3772 and CTX5782 product details, features and specifications, the CTX5782 dimensioned drawing (page 8) and lockset ordering and spare card codes (page 9).
Illustrated fitting sequence for the Cortex mortice locksets - 28mm hole saw preparation, fitting the external and internal spindles and assembling the escutcheons.
Print-to-scale drilling and marking template for the CTX5782, with door-edge lines for both 30mm and 38mm backsets - print it at 100% (actual size).
The full Lockwood warranty terms - 25 years mechanical, 3 years on electrical and electronic parts, 12 months on keys, and finish cover by finish type (Satin Chrome plating 10 years).
The Selector mortice platform the 5782 body belongs to - 3780 series ratings and door clearance (page 50), 5782 dimensions and minimum internal door depth (page 53) and 5782-RK rebate kits (page 76).
Servicing and mounting for the Selector 3700 platform - 5782 exploded parts (page 35) and 5782 rebate door kit mounting (pages 80-82).
Lockwood Cortex CTX5782 - FAQ, Fitting and Owner's Guide
Deeper answers on door fit, access, power, compliance and installation for the Lockwood Cortex CTX5782 narrow stile digital lockset. For general smart lock questions, see our Smart Lock FAQ and the full Smart Lock Buyer's Guide.
Fit and Door Suitability
Narrow stile doors - most often aluminium framed commercial shopfront and office doors - where the stile is too narrow for a 60mm backset lock. The CTX5782 uses a 30mm backset 5782 mortice lock and suits doors 35-48mm thick. If your door can take a 60mm backset, the fire rated CTX3772 is usually the better choice. Browse other narrow stile and slim line locks or check your door with our stile width guide.
At least 47mm of internal door depth. Lockwood specifies a 30mm backset and a minimum internal door depth of 47mm for the 5782 body (5782 dimensions). Measure the cavity inside the stile, not just the face width, and allow for any frame reinforcement. Because the CTX5782 is a special order item and cannot be returned, confirm this before you order.
35-48mm. The kit includes spindles in different lengths - pick the one that matches your door, because the wrong spindle length is one of the most common install mistakes. Our door thickness guide shows how to measure accurately.
It is reversible, so the same lockset suits left and right hand doors. If you are unsure which hand your door is, our door handing guide explains the Australian conventions.
Lockwood recommends a gap of at least 3mm between door and frame for its 3780 series lock bodies and advises against gaps over 5mm (3780 series guidance). A poorly aligned door is a common cause of latching trouble - see door misalignment in our troubleshooting chapter.
Lockwood makes 5782-RK rebate kits that let the 5782 body work on 13mm rebated timber doors, in clockwise and anticlockwise versions (rebate kits), with mounting steps in the 3700 Series service manual. Lockwood doesn't give Cortex fitting steps for rebated doors, so talk to our advice and installation team before ordering for a rebated pair.
Access, Codes and Cards
Up to 20 PIN code users and 40 RFID card users. Two cards come in the box, and more can be added from the Satin Chrome or Red spare card packs. Our access methods comparison explains where PIN and card access each work best.
iClass and Mifare cards, which covers most existing access control card systems. Cards are read at close range (under 2cm). If your site already runs iClass or Mifare cards, they can be enrolled in the Cortex without affecting your existing system. More on card credentials in our RFID guide, or browse card and fob smart locks.
A high-security setting that needs both a card and a PIN from two separate users before the door unlocks. It suits doors where one person alone should not be able to open the lock.
Yes. A Visitor Code works only for the date period you set and then expires on its own, and a One Time PIN expires as soon as it is used. The Cortex keeps full calendar time and date, including leap years. See our PIN code guide.
No. The capacitive touch buttons have no moving parts, so they cannot wear to show a frequently used code. The Cryptic Code function also lets users enter random digits before or after their real PIN to stop onlookers learning it. More on how secure digital locks are.
At the lock itself, in Easy Mode or Advanced Mode. A basic single-code setup takes under 15 seconds, while Advanced Mode opens up the Visitor Code, One Time PIN, timed passage and Dual Security Credential settings.
Key Override, Code Lockout and Holdback
Yes. A key override cylinder and keys are included, giving mechanical access whatever the battery or electronic state. Our key override guide explains how it works, and you can browse more smart locks with a backup key.
A mortice-only function that uses the key cylinder to lock out every card and PIN user at once - handy after hours or when a space needs to stay closed. Lockwood also calls it Code Lockout / Privacy. It needs the VCam fitted, and it is not available on the CTX530 because that model uses a tubular latch.
Latch Holdback uses the key cylinder to hold the latch back so the door can be pushed open freely during busy periods. Like Code Lockout it is mortice-only and needs the VCam. Holdback must never be used on fire doors - see how holdback mode works and why it is not for fire doors.
Passage Mode is an electronic setting - you toggle the lock between locked and free passage, or schedule it with Timed Passage Mode. Latch Holdback is mechanical, set with the key cylinder and the VCam. Our passage mode vs holdback guide walks through when to use each.
Only if you want Code Lockout or Latch Holdback. The Lockwood 3700 Series V Cylinder Cam fits under the mortice faceplate and is sold separately. Without it, the CTX5782 works as a standard electronic lockset with key override.
Yes. The interior lever gives free egress at all times - no code or card is needed to exit, whatever the programming or access mode. See why this matters on commercial exit paths.
Power and Batteries
Four AA alkaline batteries, which are not included. Lockwood rates a battery set at up to 40,000 operations with cards or up to 18,000 with the keypad. Real-world life depends on traffic - see our notes on battery life and the power and battery FAQ.
Smart Battery Check reports the battery level accurately, Battery Emergency PINs allow entry when the batteries are critically low, and the key override cylinder opens the door regardless. More in our guide to what to do when the battery dies.
No. The Cortex is a standalone lock - no mains power, no wiring, no network and no app. Everything is programmed at the keypad. Our standalone vs connected locks section explains the difference.
Standards, Fire and Compliance
No. The CTX5782 is not fire rated and must not be fitted to a fire-rated door assembly. If you need a fire rated Cortex, choose the CTX530 or CTX3772, both tested to AS1905.1. Not sure if your door is a fire door? See how to identify a fire door, our fire door certification summary or browse fire door smart locks.
The lockset is rated SL8 for security and DL8 for durability under AS4145.2:1993, and is severe vandal tested. The 5782 lock body is part of the Selector 3780 series, rated S7/S8 security, D8 durability and C6 corrosion resistance under AS 4145.2-2008. For how ratings relate to real-world lifespan, see our cycle ratings explainer.
The Lever 77A complies with AS1428.1-2009. That covers the handle design only, not the whole door installation. The Delayed Unlock State setting also gives elderly or disabled users extra time to open the door. See our DDA and accessibility chapter and DDA smart locks guide.
Yes - Australian electrical regulatory compliance (RCM) and European CE marking.
Take care. Lockwood's warranty excludes corrosion from coastal or corrosive environments, and Lockwood doesn't quote a salt spray figure for the Cortex escutcheons. The 5782 lock body carries a C6 corrosion rating under AS 4145.2-2008. For exposed sites, read our notes on coastal environments and lock lifespan near the coast, and ask us before ordering.
Installation and Servicing
A 28mm hole saw, the CTX5782 door preparation template printed at 100% (it carries door-edge lines for both 30mm and 38mm backsets - use the 30mm line), the correct spindle for your door thickness, and the Cortex mortice installation instructions. Add the VCam if you want Code Lockout or Latch Holdback.
Narrow stile aluminium doors leave little room for error, and this is a special order item that cannot be returned. Unless you are experienced with mortice locks in aluminium doors, a professional install is the safer path. See our advice and installation service, our site survey option, or when DIY makes sense.
The wrong spindle length, a misaligned door or strike, and too large a door gap. Our DIY installation mistakes guide covers the fixes.
The 3700 Series service manual shows the 5782 exploded parts. A replacement body to suit Cortex escutcheons is listed in our accessories table - see the 5782CTXNZSS.
Lockwood's DX mechanical digital range includes a 30mm backset 5782DX configuration in the 3780 short backset series (DX part table), built with the 3782-DXKITSC kit, or the 3782-DXKOKITSC for key override. The key override kit suits 43-46mm doors only, and on opening-in doors only 30mm and 38mm backsets suit DX configurations (DX backset note). Talk to us before converting so the door preparation can be checked. Our mechanical vs smart locks chapter compares the two approaches, or browse digital mechanical locks.
Comparing the Cortex Range
Choose by door. The CTX5782 has a 30mm backset 5782 narrow mortice lock for narrow stile doors, is 298mm tall and is not fire rated. The CTX3772 has a 60mm backset 3772 mortice lock, is 278mm tall and is fire rated. Both have key override, Code Lockout and Latch Holdback, and share the same electronics, access methods and programming.
The CTX530 uses a 530 tubular latch with a 60mm backset, has no key override, is 215mm tall and is fire rated. Without a mortice lock and key cylinder it cannot offer Code Lockout or Latch Holdback. The CTX5782 adds key override and the mortice-only functions for narrow stile doors.
The Lockwood ASSA ABLOY Integral escutcheon with key override is an offline RFID card system for 35-55mm doors that works with standard backset Lockwood locks such as the 3772 mortice rather than the narrow 5782.
Related Products, Guides and Chapters
Products: Cortex CTX530 | Cortex CTX3772 | Spare Cards - Satin Chrome (CTXCARD-05) | Spare Cards - Red (CTXCARD05) | VCam | 5782CTXNZSS mortice | 5782 narrow mortice | 3782-DXKITSC | 3782-DXKOKITSC | Integral escutcheon with key override | Lockwood range
Categories: Narrow stile and slim line | PIN code locks | Card and fob access | Backup key locks | Mortice locks for smart locks | RFID fobs, tags and cards | Fire door locks | Digital mechanical locks
Buyer's Guide: Ch 1 - Mortice vs latch | Ch 2 - Stile width | Ch 3 - Access methods | Ch 4 - Door types | Ch 5 - Fire doors | Ch 9 - DDA | Ch 10 - Lockwood | Ch 11 - AS4145 | Ch 12 - Troubleshooting | Ch 13 - Security FAQ | Ch 16 - Mechanical vs smart | All Buyer's Guide chapters
Guides: When heavy duty is worth it | Key override explained | Passage vs holdback | The realities of electronic locks | How long digital locks last | Measuring backset | Site survey | DIY install mistakes | Fire door types | DDA smart locks
Service: Advice and installation | Shipping, returns and warranty
What's in the Box - Lockwood Cortex CTX5782
- Lockwood Cortex CTX5782 electronic lockset (exterior and interior panels)
- Lockwood 5782 narrow stile mortice lock - 30mm backset
- Key override cylinder with keys
- 2 x Cortex access cards
- Spindle components (select to suit door thickness)
- Mounting hardware and fixings
- Installation instructions
Lockwood Cortex CTX5782 - Dimensions
Lockwood 5782 Narrow Mortice Lock - Dimensions
Lockwood Cortex - Electronic Access Control Catalogue
PDF Files - Lockwood Cortex CTX5782
The Cortex range catalogue - CTX530, CTX3772 and CTX5782 product details, features and specifications, the CTX5782 dimensioned drawing (page 8) and lockset ordering and spare card codes (page 9).
Illustrated fitting sequence for the Cortex mortice locksets - 28mm hole saw preparation, fitting the external and internal spindles and assembling the escutcheons.
Print-to-scale drilling and marking template for the CTX5782, with door-edge lines for both 30mm and 38mm backsets - print it at 100% (actual size).
The full Lockwood warranty terms - 25 years mechanical, 3 years on electrical and electronic parts, 12 months on keys, and finish cover by finish type (Satin Chrome plating 10 years).
The Selector mortice platform the 5782 body belongs to - 3780 series ratings and door clearance (page 50), 5782 dimensions and minimum internal door depth (page 53) and 5782-RK rebate kits (page 76).
Servicing and mounting for the Selector 3700 platform - 5782 exploded parts (page 35) and 5782 rebate door kit mounting (pages 80-82).
Lockwood Warranty
Lockwood branded products are covered by manufacturer warranties issued by ASSA ABLOY Australia Pty Ltd. Warranty periods vary by product type, with separate cover for mechanical components, electrical and electronic parts, keys, and finishes.
The summary below sets out the standard warranty structure. All warranty claims are handled by Terry's Tradies Pty Ltd and its associated websites, trading names, and subsidiaries. Full terms and exclusions are set out in the official Lockwood warranty document linked at the base of this page.
Warranty Summary
Finish Coverage Guide
- Everbrass finishes: up to 25 years against corrosion, tarnishing and discolouration.
- Stainless steel, polished stainless steel, chrome plating and anodised finishes: typically up to 10 years.
- PVD and VIVID finishes: typically up to 10 years.
- Symmetry range finishes: typically up to 5 years.
- Decorative finishes (Antique Copper, Architectural Bronze, Oil Rubbed Bronze, Aged Brass, Polished Brass, Satin Brass and related variants): typically up to 2 years against corrosion.
- Unlacquered brass finishes naturally age and change appearance over time. This is not considered a defect.
- Tea staining of stainless steel is not covered where the required cleaning and maintenance have not been followed.
How to Make a Claim
- Contact Terry's Tradies Pty Ltd and its associated websites, trading names, and subsidiaries with your proof of original purchase.
- Keep the product securely packed and clearly identified, ready for assessment.
- Where a claim is escalated to the manufacturer, ASSA ABLOY may issue a case number before goods are returned.
- ASSA ABLOY assesses the claim and determines repair, replacement with the same or closest equivalent product, or refund of the purchase price.
Exclusions
- Normal wear and tear.
- Misuse, abuse, accidental damage or use outside published specifications.
- Improper maintenance or failure to follow care instructions.
- Unauthorised modification, repair or use of non-genuine parts.
- Exposure to corrosive environments including coastal air, salt spray, chemicals or pollution.
- Removal, refitment or associated labour charges.
- Products not originally sold in Australia through authorised channels.
These manufacturer warranties apply in addition to your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. Where a failure does not amount to a major failure, you are entitled to have the goods repaired or replaced.
Confused? Overwhelmed? We get it.
Choosing the right smart lock can be genuinely tricky - door types, backsets, app platforms, compatibility with your existing hardware... there is a lot to consider. We have decades of experience fitting locks of all types, including smart locks, and we are happy to help.
Our expert recommendation service is free. Upload a few photos of your door and describe what you need, and one of our qualified locksmiths will give you a personalised recommendation.
Get Your Free Recommendation →How it works - three easy steps:
1. Upload photos
A few clear shots of your door, lock and frame - inside and out.
2. We assess
Our locksmith reviews your setup and requirements - door type, weather exposure, how you want to use it.
3. You get a recommendation
A personalised recommendation tailored to your door, budget and needs. No pressure, no upsell.
Also useful while you are deciding:
