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Vault Lumina Smart Lock for Frameless Glass Sliding Doors

Vault

MRRP $519.00
Terry's In-Store Price $519.00
Terry's Online Price $467.10
(You save $51.90 )
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SKU:
STK Vault_Lumina
UPC:
9309003467072
Availability:
Usually ships in 24 hours
Colour/Finish:
Black
Type of Lock:
Deadlock
atc-product:
10697
Access Method:
App Enabled
Access Method:
Bluetooth
Access Method:
WiFi
Access Method:
Pin Code
Access Method:
Fob/Card/RFID
Access Method:
Has Backup Key
Access Method:
Fingerprint
Feature:
Frameless Glass
Feature:
Sliding Door (Security Screen or Glass Slider)
Adding to cart… The item has been added
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Vault Lumina Smart Lock for Frameless Glass Sliding Doors

At A Glance

At A Glance
FingerprintFingerprintPIN CodePIN CodeRFID Card / FobRFID Card / FobBluetooth AppBluetooth AppMechanical KeyMechanical KeyWi-Fi RemoteWi-Fi RemoteFaceFace
Not Available
PalmPalm
Not Available

The Vault Lumina (Vault_Lumina) is a smart lock designed specifically for frameless glass doors. It is a compact unit with an inbuilt hook bolt that clamps directly onto the edge of the glass rather than needing a mortice cut, suiting 10mm to 12mm glass on either a single glass door or a pair of double glass doors. It suits residential and office entries where a clean glass-door look matters.

The Lumina opens by fingerprint, PIN code, RFID card or fob, Bluetooth from the Vault Smart Locks app, and a backup mechanical key, with remote access available when it is paired with the optional Vault G5 Gateway. Its slim body complements frameless glass entryways while still providing properly managed digital access.

Because it clamps onto the glass edge rather than sitting in a machined mortice, there is no traditional backset to work around and the installation is straightforward - there is no drilling into the glass at all. Confirming your door configuration (single or double) before ordering is still worthwhile so the correct strike is supplied. For framed narrow-stile sliding doors, see the Vault Eclipse or the Vault Sliding Hook Mortice.

Dispatch
Estimated Dispatch
Usually ships in 24 hours from our warehouse (excludes weekends and Queensland public holidays).

Key Features

  • Purpose-built for frameless glass doors - the only Vault model that is.
  • Inbuilt hook bolt mechanism for glass-door locking, rather than a standard mortice body.
  • Clamps directly onto the glass edge - no mortice cutting and no drilling into the glass.
  • Suits either a single glass door or a pair of double glass doors, with the strike specified to match.
  • Five credentials at the door: fingerprint, PIN code, RFID card or fob, Bluetooth app unlock and a backup mechanical key.
  • Optional remote access via the Vault G5 Gateway.
  • Compact 72mm x 176mm x 20mm body for modern glass entryways.
  • IP55-rated external module.
  • Powered by four AA batteries (not included), with two RFID fobs supplied.

Frameless Glass Door Compatibility

The Lumina is designed for 10mm to 12mm frameless glass (minimum 10mm, maximum 12mm) and uses an inbuilt hook bolt rather than a standard door mortice. Installation is straightforward: the lock clips and clamps directly onto the edge of the glass, so there is no traditional backset to measure and no drilling into the glass itself.

It suits either a single glass door or a pair of double glass doors. On a double-door installation the strike mounts to the opposing glass panel; on a single door, a small strike plate is fitted to the frame and drilled so the hook bolt can engage. That is the one decision worth settling before the order goes in.

ConfigurationWhere the strike goesWhat to confirm
Single glass doorSmall strike plate fitted to the frame and drilled for the hook boltFrame material and that there is enough frame to take the plate
Double glass doorsStrike mounts to the opposing glass panelThat the second panel is fixed rather than free-swinging, and the meeting gap
Confirm configuration
Confirm the configuration before ordering
Glass door framing varies from job to job, so confirming your door configuration (single or double) and the glass thickness before ordering is the quickest way to get a clean fit and the right strike in the carton. On the Gold Coast we also offer a measure and install service that settles all of it before anything is ordered.
Weather rating
IP55 Weather Rated (External Module)
The external (outside) module is IP55 weather rated - protected against limited dust ingress and low-pressure water jets - which supports everyday exposed use where the installation is appropriate. The internal module is for interior use only.
IP55 is the lowest rating in the Vault slimline family, so a covered entry is the friendlier position for this lock. For salt-air positions see our notes on coastal environments.

Access Methods

Compare credential types in the access methods comparison.

Access MethodAvailabilityNotes
Fingerprint Yes Enrolled fingerprint access at the front reader
Keypad / PIN Yes Permanent, timed and one-time PIN codes via the app
RFID Card / Fob Yes RFID card or fob at the front reader; two fobs supplied
Bluetooth (App) Yes Unlock from the Vault app within Bluetooth range; no internet required
Wi-Fi Remote Optional Remote unlock and management with the optional Vault G5 Gateway
Mechanical Key Yes Backup mechanical key included
Face Recognition Not Available Not offered on the Lumina; see the Vault Alpha for 3D face recognition on a framed sliding door
Palm Recognition Not Available Not offered on any current Vault lock

What's in the Box

  • Vault Lumina smart lock (exterior and interior units)
  • Inbuilt hook bolt mechanism
  • Backup mechanical key
  • RFID fobs x2
  • Installation template
  • Fixing hardware
  • User manual
Not included
Not included
Four AA batteries are required and are not supplied, and the optional Vault G5 Gateway is a separate purchase. Exact carton contents may vary between production runs - confirm on delivery.

Battery, Power and Backup Access

The Lumina is powered by four AA batteries, not included. Use new alkaline cells, avoid mixing new and old, and replace them promptly when the lock signals a low battery. AA cells are the largest format in the Vault slimline family, which works in the Lumina's favour on runtime.

Mechanical key backup
Mechanical key backup
The Lumina includes a backup mechanical key for entry if the batteries are depleted or electronic access is unavailable. There is no USB rescue port on this model, so the key is the whole fallback. Keep a spare off-site rather than inside the door it opens - see where the keyhole is, storing the override key and what to do when the battery dies.

Suitable Uses

  • Frameless glass entry and sliding doors in homes and offices.
  • Retail, studio and reception glass doors where a clean look is part of the brief.
  • Installations where an inbuilt hook bolt suits the existing glass-door hardware.
  • Spaces that want fingerprint, PIN, fob and app access on a glass door without machining anything.
  • Covered entries where the external module gets some weather protection - the IP55 rating is the lowest in the slimline family.
Not suitable
Not for framed doors or fire doors
The Lumina needs a glass edge to clamp onto - it cannot be fitted to a framed aluminium or timber door, where the Vault Eclipse is the right answer. It is also not certified to AS 1905.1 and must not be fitted to a fire door; see Chapter 05.

Available Finish Options

  • Black
    Black
    (This Product)
    STK Vault_Lumina

Finish selection does not affect functionality, compliance, or performance.

Vault Sliding and Glass-Door Range

The Lumina is the glass-door specialist. For framed sliders, the models below are the right starting points. The whole line-up is on the Vault range overview.

ModelDoor TypeFace RecognitionNotes
Vault Lumina (This Product)Frameless glass slidingNoInbuilt hook bolt; clamps to 10-12mm glass; Black
Vault EclipseFramed sliding or hingedNoSlimline narrow-stile smart lock; mortice required
Vault AlphaFramed sliding or hingedYes (3D)Slimline push-pull with 3D face recognition
Vault PhantomFramed narrow stileNoNarrowest body in the range; Black or Gold
Vault Sliding Hook MorticeFramed slidingAccessoryHook mortice body, narrow backset 2085 and 2885

Dimensions

SpecificationDetail
Body72mm (W) x 176mm (H) x 20mm (D)
Glass thickness10mm to 12mm (minimum 10mm, maximum 12mm)
Recommended clearance30mm
BacksetNot applicable - the Lumina clamps directly onto the edge of the glass

Confirm your door configuration (single or double glass door) before ordering so the correct strike can be specified. The Lumina manual publishes no dimension drawing and no specification table, so these figures come from the product listing rather than the document.

Full Specifications

SpecificationDetail
BrandVault
ModelLumina
TypeSmart lock for frameless glass sliding doors
Locking mechanismInbuilt hook bolt (not a standard mortice)
Glass thickness10mm to 12mm (minimum 10mm, maximum 12mm)
Door configurationSingle glass door or double glass doors
InstallationClips and clamps directly onto the glass edge; no drilling into the glass
StrikeDouble door: mounts to the opposing glass panel. Single door: frame-mounted strike plate, drilled for the hook bolt
Access methodsFingerprint, PIN code, RFID card or fob, Bluetooth, mechanical key
App and remoteVault Smart Locks app over Bluetooth; remote access via the optional Vault G5 Gateway
Power4 x AA batteries (not included)
Weather ratingIP55 (external / outside module only)
Dimensions72mm (W) x 176mm (H) x 20mm (D)
Recommended clearance30mm
BacksetNot applicable - clamps directly onto the glass edge
FinishBlack
Fire ratingNot fire rated - not for use on fire doors

The Lumina user manual is the shortest in the Vault set and carries no specification table, no inclusions list and no dimension drawing - it documents the five-step adhesive-board installation and the app operation only. Every figure above therefore comes from the product listing rather than the document, and we have left out any row we cannot source.

Wi-Fi Remote Access (Optional)

The Lumina is controlled over Bluetooth from the Vault Smart Locks app, available on iOS iOS App StoreAndroid Google Play and Android. Bluetooth control works when you are near the door and needs no internet connection. Vault runs its own app platform - it is not a TTLock product.

Adding the optional Vault G5 Gateway bridges the lock to your home or office Wi-Fi so you can unlock remotely, issue and revoke passcodes from anywhere, and view the unlock history. For how a gateway works and whether you need one, see what a gateway does and the note on 2.4GHz Wi-Fi and band steering, or the blog on whether you need a gateway at all. The wider range sits in modules and Wi-Fi gateways.

Frequently Asked Questions

Is the Lumina really designed for frameless glass?
Yes - it is purpose-built for it, and it is the only Vault model that is. It uses an inbuilt hook bolt that clamps onto the glass edge rather than a standard door mortice, which is why it needs no machining and no drilling into the glass.
What glass thickness does the Lumina fit?
10mm to 12mm - minimum 10mm, maximum 12mm. Most frameless glass doors in Australian homes and shopfronts fall inside that range, but confirm yours before ordering because there is no adjustment outside it.
Single glass door, or does it need a pair?
Either. On a single glass door a small strike plate is fitted to the frame and drilled so the hook bolt can engage. On a pair of double glass doors the strike mounts to the opposing glass panel instead. Tell us your configuration when ordering so the correct strike is supplied.
Does the Lumina support facial recognition?
No. It supports fingerprint, PIN code, RFID card or fob, Bluetooth app control and a backup mechanical key. For 3D face recognition on a sliding door, see the Vault Alpha - though note the Alpha suits framed doors, not frameless glass.
Does the Lumina support remote access?
Yes, but only with the optional Vault G5 Gateway. Without it the lock works locally over Bluetooth and onboard credentials, which is enough for most installations - see what a gateway does.

Additional Information

Glass focus
Glass-door focus
The Lumina is one of the few smart locks in any brand positioned specifically for frameless glass rather than aluminium or timber joinery, which is why its slim profile keeps a glass installation looking clean instead of bolted-on.
Hook bolt
Hook bolt format, not a mortice lock
Because the Lumina uses an inbuilt hook bolt, it should not be treated like a standard hinged-door mortice smart lock - there is no lock body to match, no backset to measure and no mortice to machine. For hinged-door options see the mortice range in Chapter 01 and the mortice locks for smart locks category.
Installation
The installation is genuinely simple
Unlike a mortice smart lock, the Lumina needs no lock body machined into the door. The manual's procedure is five steps: align the door seam with the stencil centre line on clean dry glass, apply the adhesive board, press out the air bubbles, clip the lock onto the board and fix it with screws. The one decision to get right beforehand is the door configuration, because that decides the strike.
Documentation note
What the Lumina manual does and does not cover
The Lumina manual is the shortest document in the Vault set - it carries the installation procedure and the app operation, but no specifications, no inclusions list and no dimension drawing. Every figure on this page therefore comes from the product listing rather than the document. Where a figure is not available from either, we have left the row out rather than estimate it.
Warranty fee
Warranty assessment fee
Vault charges a refundable assessment holding fee on warranty returns - $200 in metropolitan areas and $250 elsewhere - refunded when the claim is assessed as a genuine warranty fault. We manage the claim with Vault on your behalf.

Warranty

Warranty
Vault Smart Locks Warranty (Australia)
Vault Smart Locks products purchased in Australia are covered against defects in materials and workmanship under normal residential or commercial use for:
  • Standard range: 12 months from the date of purchase
  • Select Signature Range models: 24 months (as stated on the product listing or packaging)
Cover applies to the original purchaser and is not transferable. Batteries and battery-related damage, consumables, cosmetic finishes, incorrect or unlicensed installation, misuse, and normal wear and tear are excluded.
Returns & Warranty|View Vault Warranty Policy
This warranty operates in addition to your rights under the Australian Consumer Law.

Download PDF Resources

Vault Lumina User Manual (PDF)
Ten-page manual covering the five-step adhesive-board installation on frameless glass and the full app operation sequence: registration and pairing, user management, fingerprint and card enrolment, and unlock records and gateway setup. Note it carries no specification table.
Vault G5 Gateway User Manual (PDF)
Setup guide for the optional Vault G5 Wi-Fi gateway that adds remote unlocking, remote passcodes and clock calibration to this lock.
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Vault Lumina - FAQ, Setup and Owner's Guide

The questions below go further than the summary on the main page. For general smart lock questions see the Smart Lock FAQ, and for the wider decision the Ultimate Smart Lock Buyer's Guide.

Glass, Fit and Installation

What glass thickness does the Lumina fit?
From 10mm to 12mm - minimum 10mm, maximum 12mm. Measure your glass thickness before ordering. Most frameless glass doors in Australian homes and shopfronts fall in that range, but there is no packer or adjustment that takes the lock outside it.
How does the lock attach to a frameless glass door?
It clips and clamps directly onto the edge of the glass. There is no drilling into the glass itself and no mortice to machine, which is what makes this a far simpler installation than a conventional smart lock. The manual's sequence is five steps: align the door seam with the stencil centre line on clean dry glass, apply the adhesive board, press out the air bubbles, clip the lock onto the board and fix it with screws.
Does it work on a single glass door, or only double doors?
Both. On a single glass door a small strike plate is fitted to the frame and drilled so the hook bolt can engage. On a pair of double glass doors the strike mounts to the opposing glass panel instead. Let us know your configuration when ordering so the correct strike is supplied - this is the one thing that cannot be sorted out after the carton arrives.
Do I need to measure a backset?
No. Because the Lumina clamps onto the glass edge rather than sitting inside a machined mortice, there is no traditional backset to work around - which removes the single most common ordering mistake on a smart lock. The figure to check instead is the 30mm recommended clearance around the lock body.
Can I use it on a framed glass door?
No. The Lumina needs a bare glass edge to clamp onto. A framed aluminium slider with a glass panel is a different job - the Vault Eclipse with a sliding hook mortice is the right answer there.
Can Terry's install it?
On the Gold Coast, yes. Our measure and install service confirms glass thickness, door configuration and strike placement before anything is ordered, which on a glass door is worth more than it sounds - a mis-specified strike on a glass panel is not something you can correct with a drill.
Is the adhesive board enough on its own?
No, and the manual does not claim it is. The board positions and bonds the lock, and screws then fix it. Clean, dry glass is what decides whether the bond holds - it is the step most worth taking slowly.

Access and Credentials

What unlock methods does the Lumina support?
Fingerprint, PIN code, RFID card or fob, Bluetooth unlock from the Vault Smart Locks app, and a backup mechanical key. See the access methods comparison for how these credential types stack up against each other.
Can I give a guest or a cleaner temporary access?
Yes. The app issues permanent, timed and one-time PIN codes, so a cleaner can hold a code that only works on their scheduled day and a one-off visitor gets a code that expires after a single use. On a retail or studio door that is usually more useful than the remote unlocking is.
How many fobs come with it?
Two RFID fobs are supplied. More can be enrolled through the app if you need them.
Is there a glass-door version with face recognition?
Not in the Vault range. The Vault Alpha carries 3D face recognition on a sliding door, but it is a framed-door lock and will not fit frameless glass.
Is there an access log?
Yes - the unlock record reads in the app over Bluetooth, and remotely once a G5 gateway is paired. On an office or retail glass door that record is often the main reason to fit a smart lock at all.

App and Remote Access

Does the lock need Wi-Fi or an internet connection?
No. The Vault Smart Locks app controls the lock over Bluetooth when you are near the door, and fingerprints, PIN codes and RFID credentials all work at the lock itself with no internet at all.
What does the optional G5 Gateway add?
It bridges the lock to your Wi-Fi so you can unlock remotely, issue and revoke passcodes from anywhere, and view the unlock history. For whether you need one at all, see what a gateway does and the blog on whether you need a gateway.
My Wi-Fi is 5GHz - will the gateway connect?
Smart lock gateways generally rely on the 2.4GHz band, and combined 2.4 and 5GHz routers can cause pairing hiccups. The G5 is dual-band, which is why we recommend it - see our note on 2.4GHz Wi-Fi and band steering before setting up.
Is the Lumina a TTLock lock?
No. Vault runs its own Vault Smart Locks app platform - it is not TTLock, does not use the TTLock app and does not carry the TTLock feature set. Our app platforms chapter compares the ecosystems.

Power and Weather

What batteries does it take?
Four AA batteries, not included. Use new alkaline cells, avoid mixing new and old, and replace them promptly when the lock signals low battery. AA is the largest cell format in the Vault slimline family, which is a point in the Lumina's favour on runtime.
What happens if the batteries go flat?
The included backup mechanical key gets you in, and on this model it is the only fallback - there is no USB rescue port. Keep a spare key off-site rather than inside the door it opens; see what to do when the battery dies and where the keyhole is.
Can it be used on a weather-exposed door?
The external module is IP55 - protected against limited dust and low-pressure water jets - which supports everyday exposed use where the installation is appropriate. It is the lowest IP figure in the Vault slimline family, so a covered entry is the friendlier position. See the IP ratings guide.
What about salt air?
An IP rating measures ingress, not corrosion. For a beachfront position a covered entry, a periodic fresh-water rinse of the external module and realistic expectations are the practical answer - see our notes on coastal environments.
Any maintenance?
Keep the fingerprint reader clean with a dry cloth, and check the hook bolt still engages the strike cleanly a few times a year. Glass doors move with their hardware over time, and a bolt that is starting to catch is the earliest warning that something needs adjusting.

Warranty and Alternatives

What warranty does the Lumina carry?
Twelve months from purchase on the standard range, with 24 months on select Signature Range models where the listing or packaging says so. Batteries, consumables, cosmetic finishes, misuse and incorrect or unlicensed installation are excluded. Vault charges a refundable $200 metropolitan or $250 regional assessment holding fee on a warranty return, refunded when the fault is assessed as genuine. We manage the claim with Vault on your behalf - see Returns and Warranty. This operates alongside your Australian Consumer Law rights.
My sliding door has an aluminium frame - is the Lumina still the right pick?
Probably not. The Lumina is purpose-built for frameless glass and needs a bare glass edge. For framed narrow-stile sliding doors look at the Vault Eclipse or the Vault Sliding Hook Mortice, and see the full Vault range guide.
Can the Lumina go on a fire door?
No. Vault smart locks are not certified to AS 1905.1, and in any case a frameless glass door is not a fire door. See Chapter 05 for where fire doors are required in Queensland and which locks are compliant.
Compatibility first
The Lumina is confirmed for 10mm to 12mm glass on a single or double glass door, but glass-door framing varies from job to job, so fitment should always be checked before ordering. See the Vault brand profile for where the range sits in the wider market.

Related products, guides and chapters

Sliding and glass-door range: Vault Eclipse · Vault Alpha · Vault Phantom · Vault Zenith · Vault Sliding Hook Mortice.

Accessories: Vault G5 Gateway · Hinged/Swinging Mortice · 6068 Mortice · Rebate Kit.

Categories: Glass and sliding door smart locks · Frameless glass doors · All smart locks.

Buyer's Guide chapters: Ch 01 Mortice and Latch · Ch 02 Measuring Your Door · Ch 03 Access Methods · Ch 04 Door Types · Ch 08 Gateways · Ch 10 Vault brand profile · Ch 11 Standards · Ch 13 Smart Lock FAQ.

Blogs: Vault range overview · Mechanical key override · Gateways compared · The realities of electronic door locks · How long do digital locks last · Site survey and installation.

Vault Logo

What's in the Box - Vault Lumina

  • Vault Lumina smart lock (exterior and interior units)
  • Inbuilt hook bolt mechanism
  • Backup mechanical key
  • RFID fobs x2
  • Installation template
  • Fixing hardware
  • User manual
Not included
Not included
Batteries (4 x AA) and the optional Vault G5 Gateway are not included. The strike supplied depends on whether your installation is a single glass door or a pair - tell us the configuration when ordering. Exact contents may vary between production runs; confirm on delivery.
Vault Logo

Vault Lumina - User Manual

Vault Lumina user manual page 1 - Cover
Page 1 - Cover
Vault Lumina user manual page 2 - Contents
Page 2 - Contents
Vault Lumina user manual page 3 - Lock structure
Page 3 - Lock structure
Vault Lumina user manual page 4 - Installation
Page 4 - Installation
Vault Lumina user manual page 5 - Installation
Page 5 - Installation
Vault Lumina user manual page 6 - Registration and pairing
Page 6 - Registration and pairing
Vault Lumina user manual page 7 - User management
Page 7 - User management
Vault Lumina user manual page 8 - Fingerprints and cards
Page 8 - Fingerprints and cards
Vault Lumina user manual page 9 - Records and gateway
Page 9 - Records and gateway
Vault Lumina user manual page 10 - Back cover
Page 10 - Back cover
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PDF Files - Vault Lumina

Vault Lumina User Manual (PDF)
Ten-page manual covering the five-step adhesive-board installation on frameless glass and the full app operation sequence: registration and pairing, user management, fingerprint and card enrolment, and unlock records and gateway setup. Note it carries no specification table.
Vault G5 Gateway User Manual (PDF)
Setup guide for the optional Vault G5 Wi-Fi gateway that adds remote unlocking, remote passcodes and clock calibration to this lock.
Vault Smart Locks Logo

Vault Warranty

Vault Smart Locks products are backed by a manufacturer's warranty against defects in materials and workmanship under normal residential or commercial use. All claims are handled locally by Terry's Tradies Pty Ltd and its associated websites, trading names, and subsidiaries - start with us and we'll manage the process with Vault on your behalf.

Warranty Summary

Warranty period12 months from the date of purchase (limited warranty). Select Signature Range models carry a 24-month warranty - this is stated on the product listing or packaging.
What is coveredDefects in materials and workmanship under normal residential or commercial use.
RemedyAt Vault's discretion: repair, replacement with the same or an equivalent model, or a refund of the original purchase price.
Who is coveredThe original purchaser only. This warranty is not transferable to subsequent owners.
Proof of purchaseRequired for all claims (invoice or receipt).
Coverage regionAustralia. Provided by Vault Smart Locks Pty Ltd.

How to Make a Claim

For full returns and warranty claim procedures, visit our Returns & Warranty page - this is kept up to date and is the authoritative reference for current claim steps.
  1. Contact Terry's Gold Coast Smart Locks through the Returns & Warranty page above, with your proof of purchase (invoice or receipt).
  2. Have your product model and serial number (if applicable) ready, along with a brief description of the fault and your installation address.
  3. We assess your claim with Vault and advise the outcome and next steps. You may be asked to return the product for inspection.

What This Warranty Does Not Cover

  • Normal wear and tear.
  • Cosmetic damage that does not affect performance.
  • Damage caused by incorrect installation, misuse, neglect, modification, or accident.
  • Damage due to improper handling, or installation by an unlicensed technician.
  • Products that have been disassembled, tampered with, or where the security seal or warranty label has been removed.
  • Battery leakage or failure, or damage caused by incorrect battery usage.
  • Environmental or weather damage caused by use outside recommended operating conditions.
  • Labour, installation, or removal costs associated with replacing or reinstalling products.
  • Work performed before warranty approval or assessment.

Important Notes

IP ratings and weather resistance
Where a Vault product carries an Ingress Protection (IP) rating, that rating is stated on the individual product listing, packaging or technical documentation. Unless stated otherwise in writing, the IP rating applies only to the external-facing side of the lock - not to the internal assembly, handle, battery compartment, electronics, cables or connectors. The internal side must be installed in a dry, sheltered position. An IP rating describes water resistance, not waterproofing: the lock must not be submerged, pressure washed, or exposed beyond its stated rating, and all seals, gaskets and covers must be correctly fitted and undamaged.
Warranty assessment fee
Vault's manufacturer policy applies a warranty assessment holding fee, which is refundable if the fault is found to be covered under warranty. If a product is assessed as outside warranty or damaged by an excluded cause, a discounted replacement may be offered. We will confirm any applicable fees and options with you before any assessment proceeds.
Your Rights Under Australian Consumer Law
This warranty is provided in addition to your rights under the Australian Consumer Law (ACL). Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
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