Vault Neo Smart Lock with Lever or Knob Options + 50mm Mortice or Tubular Latch Options
The Vault Neo is a compact smart lock designed for convenient keyless access on a wide range of doors including front doors, bedrooms, and offices. Its smaller body makes it suitable for both residential and light commercial applications where a full-size push pull lock is unnecessary.
The Neo range includes knob and lever-handle variants, with finishes currently offered in Silver / Knob, Black / Knob, and Black / Lever Handle. It supports fingerprint, PIN code, Bluetooth, RFID card, and app control, with optional remote access available through the Vault G5 Wi-Fi Gateway.
Because door preparations vary, Neo should be matched to the correct lock body before ordering. This is especially important where the door uses a 5050 mortice rather than a tubular latch.
Usually ships in 1 - 2 business days.
Key Features
- Compact smart lock for residential and light commercial doors.
- Supports fingerprint, PIN code, RFID card, Bluetooth, and app control.
- Available in knob and lever-handle variants.
- Optional remote access and smart-home integration via Vault G5 Wi-Fi Gateway.
- Supports 5050 mortice and tubular latch applications across the range.
- Mechanical key backup included.
Neo external facing module is IP55 weather rated, suitable for everyday outdoor exposure. IP55 indicates protection against limited dust ingress and low-pressure water jets.
What's in the Box
- Vault Neo smart lock set
- Digital manual
- Backup physical key
- Installation template
- RFID fobs x2
- Tubular latch
The Neo has optional tubular latch or 5050 mortice.
Latch & Mortice Options
Battery, Power & Backup Access
- Powered by 4 x AA batteries.
- Batteries are required and are not included.
- The supplied manual warns to use new alkaline batteries only and not mix old and new cells.
- A bottom USB power input can be used with a power bank for temporary external power during setup or low-battery testing.
- Mechanical key backup remains available in all power conditions.
Suitable Uses
- Front doors
- Bedrooms and internal residential doors
- Office entry doors
- Light commercial doors using tubular latch or 5050 mortice arrangements
Access Methods
Dimensions
Lock Assembly Exploded View
Specifications
Wi-Fi Remote Access (Optional)
This smart lock operates via Bluetooth connectivity as standard. Remote access and internet-based control are available only when paired with a compatible Vault Wi-Fi gateway.
When connected to a gateway, users can remotely lock or unlock the door, manage credentials, view activity, and add supported Alexa or Google Home functions.
For remote functionality, see the Vault G5 Gateway.
Neo includes a backup physical key for emergency access.
Frequently Asked Questions
- Does Neo come in both knob and lever-handle versions?
Yes. The Neo range includes knob and lever-handle variants, with availability depending on finish. - Does Neo support facial recognition?
The primary Neo product description lists fingerprint, PIN code, Bluetooth, RFID card, and app control for this model. Facial recognition is not treated here as a confirmed Neo hardware feature. - Can Neo be used with a 5050 mortice?
Yes. Supplied product data places Neo in both 5050 mortice and tubular latch applications, so the correct lock body should be confirmed before ordering. - Does Neo support remote access?
Yes, but only when paired with the Vault G5 Wi-Fi Gateway. - What batteries does Neo use?
Neo uses 4 x AA batteries, and the manual also refers to temporary external power from the bottom USB port if needed.
Additional Information
- Variant Choice Matters: Neo is sold in both knob and lever-handle configurations, and the correct variant should be chosen before ordering.
- Compact Form Factor: Its smaller body makes it better suited to doors where larger push pull hardware may look oversized.
- Latch or Mortice Check: Neo should not be ordered on the assumption that all door preps are interchangeable. Confirm whether your door uses a tubular latch or 5050 mortice.
- Multi-Use Positioning: Neo is one of the more flexible Vault models for internal and lighter-duty entry applications.
Vault Smart Locks products purchased in Australia are covered against defects in materials and workmanship under normal use for:
- Mechanical components: 2 years
- Electronic components: 2 years
Vault Smart Locks Warranty Overview
Vault Smart Locks products sold in Australia are covered by a manufacturer warranty against defects in materials and workmanship under normal residential and light commercial use.
This overview summarises the structure of Vault warranty coverage. Full terms, exclusions and claim procedures are available via the official Vault warranty policy.
Warranty Periods Summary
What the Warranty Covers
- Defects in materials and workmanship under normal use.
- Repair or replacement of faulty components at manufacturer discretion.
- Assessment of product condition to determine appropriate remedy.
Common Exclusions
- Incorrect installation or failure to follow installation instructions.
- Misuse, abuse, forced entry damage or tampering.
- Exposure to extreme environmental conditions (water ingress, corrosion, chemicals).
- Normal wear and tear including surface finishes.
- Battery failure or damage caused by battery leakage.
- Use of non-approved accessories or components.
- Labour, removal, reinstallation or freight costs.
Installation & Usage Requirements
- Installation must follow manufacturer instructions.
- Products must be used within specified door thickness and application limits.
- Regular maintenance and cleaning must be carried out as recommended.
- Smart functions require correct configuration via the Vault app.
Warranty Claim Process
- Retain proof of purchase.
- Contact the original place of purchase or supplier.
- Provide details of the issue and supporting information.
- Return the product if requested for assessment.
- Outcome may include repair, replacement, or refund depending on assessment.
Australian Consumer Law
Vault Smart Locks warranties operate in addition to rights available under the Australian Consumer Law. Goods come with guarantees that cannot be excluded. Customers may be entitled to a replacement or refund for a major failure and compensation for reasonably foreseeable loss or damage.
Official Warranty Information
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