Vault G5 Gateway for Remote Access & Smart Home Control
The Vault G5 Gateway is the Wi-Fi bridge that connects compatible Vault smart locks to the internet, unlocking remote management and smart-home functionality through the Vault app.
Without the gateway, compatible Vault locks operate locally through Bluetooth and onboard credentials. With the G5 Gateway installed, supported locks can be managed remotely for functions such as activity review, credential updates, clock calibration, and compatible Alexa or Google Home integration.
The G5 is an accessory device, not a lock. It is intended to extend the capabilities of supported Vault smart locks - such as the Vault Eclipse - that already operate locally through the Vault app.
Estimated Warehouse Dispatch
Usually ships in 3 business days.
Usually ships in 3 business days.
Key Features
- Connects compatible Vault smart locks to your home or site Wi-Fi network.
- Enables remote lock management through the Vault app.
- Supports access-log viewing and remote credential management on compatible locks.
- Enables compatible Alexa and Google Home integration.
- Acts as the bridge between Bluetooth-based Vault locks and internet-based remote control.
What's in the Box
- Vault G5 Gateway
- USB power cable
- Digital manual
Remote Functions
How the G5 Works
Compatible Vault locks communicate locally through Bluetooth. The G5 Gateway bridges those locks to your Wi-Fi network so remote functions become available through the Vault app.
Compatible Vault locks communicate locally through Bluetooth. The G5 Gateway bridges those locks to your Wi-Fi network so remote functions become available through the Vault app.
This does not replace the smart lock itself. It extends the lock's functionality by adding internet connectivity and remote control features.
Suitable Uses
- Homes requiring remote lock control
- Property managers needing off-site access management
- Holiday rentals or serviced accommodation
- Multi-lock environments using the Vault app
- Users wanting Alexa or Google Home integration on compatible Vault locks
Specifications
Light Status
The LED on the G5 shows its connection state during and after setup:
If setup times out, power the gateway off and on and try again. Most connection problems are Wi-Fi related - see Wi-Fi band and band-steering and our guide to why smart locks drop off Wi-Fi.
Frequently Asked Questions
Do I need a G5 Gateway for my Vault lock to work?
No. Compatible Vault locks operate locally via Bluetooth and onboard credentials. The G5 is required only for remote control and internet-based features - see what a gateway does.
No. Compatible Vault locks operate locally via Bluetooth and onboard credentials. The G5 is required only for remote control and internet-based features - see what a gateway does.
What does the G5 Gateway actually do?
It connects compatible Vault locks to your Wi-Fi network so remote functions can be managed through the Vault app - remote lock/unlock, access logs, remote passcode changes and clock calibration.
It connects compatible Vault locks to your Wi-Fi network so remote functions can be managed through the Vault app - remote lock/unlock, access logs, remote passcode changes and clock calibration.
Can the G5 enable Alexa or Google Home?
Yes. Compatible locks can integrate with supported Alexa and Google Home setups when paired with the G5 Gateway.
Yes. Compatible locks can integrate with supported Alexa and Google Home setups when paired with the G5 Gateway.
Can I manage passcodes remotely with the G5?
Yes. The G5 manual states that compatible locks can have passcodes remotely modified or deleted through the gateway connection.
Yes. The G5 manual states that compatible locks can have passcodes remotely modified or deleted through the gateway connection.
My gateway will not connect or keeps dropping off Wi-Fi - what should I check?
Confirm it is on a supported Wi-Fi band, is within range, and has continuous power. Our guide covers common dropout causes and how to improve stability.
Confirm it is on a supported Wi-Fi band, is within range, and has continuous power. Our guide covers common dropout causes and how to improve stability.
Is the G5 a lock?
No. It is an accessory device that extends the capabilities of compatible Vault smart locks.
No. It is an accessory device that extends the capabilities of compatible Vault smart locks.
Additional Information
Accessory Role: The G5 is a system accessory, not a security device on its own. It adds internet connectivity to locks that already work locally.
Best Use Case: Most useful where remote lock control, off-site monitoring, holiday-rental management or smart-home integration is required.
Compatible Vault Smart Locks: The G5 works with Bluetooth-based Vault smart locks, including the Vault Eclipse, Vault Titan, Vault Olympus, Vault Fortress and Vault Quantum. Final remote functionality depends on the paired lock model.
Wi-Fi and Placement: Place the G5 within range of both the lock and your router. Check your Wi-Fi band and band-steering and gateway placement, and see how to improve connection stability.
Power: The G5 needs continuous power to keep locks online. During a power outage remote features are unavailable, though the lock still works locally via Bluetooth.
Bridge Function: The G5 does not replace Bluetooth lock operation; it extends it to the internet.
Vault Smart Locks Warranty (Australia)
Vault Smart Locks products purchased in Australia are covered against defects in materials and workmanship under normal residential or commercial use for:
Returns & Warranty|View Vault Warranty Policy
This warranty operates in addition to your rights under the Australian Consumer Law.
Vault Smart Locks products purchased in Australia are covered against defects in materials and workmanship under normal residential or commercial use for:
- Standard range: 12 months from the date of purchase
- Select Signature Range models: 24 months (as stated on the product listing or packaging)
Returns & Warranty|View Vault Warranty Policy
This warranty operates in addition to your rights under the Australian Consumer Law.
Download PDF Resources
Vault G5 Gateway User Manual
Vault G5 Gateway User Manual
Vault G5 Gateway - User Manual
Page 1 - Cover
Page 2 - Operation - Registration, Connect Lock and Gateway Management
Page 3 - Add Gateway - Light Status, Pairing and Network Setup
Page 4 - Back Cover
Download PDF Resources
Vault G5 Gateway User Manual
Vault G5 Gateway User Manual
Vault Warranty
Vault Smart Locks products are backed by a manufacturer's warranty against defects in materials and workmanship under normal residential or commercial use. All claims are handled locally by Terry's Tradies Pty Ltd and its associated websites, trading names, and subsidiaries - start with us and we'll manage the process with Vault on your behalf.
Warranty Summary
How to Make a Claim
For full returns and warranty claim procedures, visit our Returns & Warranty page - this is kept up to date and is the authoritative reference for current claim steps.
- Contact Terry's Gold Coast Smart Locks through the Returns & Warranty page above, with your proof of purchase (invoice or receipt).
- Have your product model and serial number (if applicable) ready, along with a brief description of the fault and your installation address.
- We assess your claim with Vault and advise the outcome and next steps. You may be asked to return the product for inspection.
What This Warranty Does Not Cover
- Normal wear and tear.
- Cosmetic damage that does not affect performance.
- Damage caused by incorrect installation, misuse, neglect, modification, or accident.
- Damage due to improper handling, or installation by an unlicensed technician.
- Products that have been disassembled, tampered with, or where the security seal or warranty label has been removed.
- Battery leakage or failure, or damage caused by incorrect battery usage.
- Environmental or weather damage caused by use outside recommended operating conditions.
- Labour, installation, or removal costs associated with replacing or reinstalling products.
- Work performed before warranty approval or assessment.
Important Notes
IP ratings and weather resistance
Where a Vault product carries an Ingress Protection (IP) rating, that rating is stated on the individual product listing, packaging or technical documentation. Unless stated otherwise in writing, the IP rating applies only to the external-facing side of the lock - not to the internal assembly, handle, battery compartment, electronics, cables or connectors. The internal side must be installed in a dry, sheltered position. An IP rating describes water resistance, not waterproofing: the lock must not be submerged, pressure washed, or exposed beyond its stated rating, and all seals, gaskets and covers must be correctly fitted and undamaged.
Where a Vault product carries an Ingress Protection (IP) rating, that rating is stated on the individual product listing, packaging or technical documentation. Unless stated otherwise in writing, the IP rating applies only to the external-facing side of the lock - not to the internal assembly, handle, battery compartment, electronics, cables or connectors. The internal side must be installed in a dry, sheltered position. An IP rating describes water resistance, not waterproofing: the lock must not be submerged, pressure washed, or exposed beyond its stated rating, and all seals, gaskets and covers must be correctly fitted and undamaged.
Warranty assessment fee
Vault's manufacturer policy applies a warranty assessment holding fee, which is refundable if the fault is found to be covered under warranty. If a product is assessed as outside warranty or damaged by an excluded cause, a discounted replacement may be offered. We will confirm any applicable fees and options with you before any assessment proceeds.
Vault's manufacturer policy applies a warranty assessment holding fee, which is refundable if the fault is found to be covered under warranty. If a product is assessed as outside warranty or damaged by an excluded cause, a discounted replacement may be offered. We will confirm any applicable fees and options with you before any assessment proceeds.
Your Rights Under Australian Consumer Law
This warranty is provided in addition to your rights under the Australian Consumer Law (ACL). Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
This warranty is provided in addition to your rights under the Australian Consumer Law (ACL). Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
It can be overwhelming with all the choices out there. We can help! We are experts with decades of experience in fitting locks of all types, not just Smart Locks. It is a free service we offer, and with just some photos and a few minutes of your time you can get expert advice and product recommendations tailored precisely to suit your needs.
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