Vault Neo Smart Lock - Lever or Knob - for 5050 Mortice and Tubular Latch Doors
The Vault Neo is a compact smart lock offered in both knob and lever-handle variants, so it can suit a wide range of residential and light commercial doors. It fits both tubular latch and 5050 (50mm) mortice preparations, with the lock body selected at checkout.
Neo opens by fingerprint, PIN code, RFID card or fob, Bluetooth from the Vault Smart Locks app, and a mechanical override key. It is available in Silver or Black with a knob, or Black with a lever handle, and remote access is available when you add the optional Vault G5 Gateway.
If you need a slimline body for a narrow stile, see the Vault Phantom; for a plain lever on a standard door, the Vault Prime.
Estimated warehouse dispatch is 3 business days.
Key Features
- Available in knob and lever-handle variants for a wide range of doors.
- Fits both tubular latch (single latch) and 5050 (50mm) mortice (dual latch) preparations.
- Access by fingerprint, PIN code, RFID card or fob, Bluetooth app unlock, and mechanical override key.
- Finishes: Silver or Black with a knob, or Black with a lever handle.
- Bluetooth-first control, with optional Wi-Fi remote access via the Vault G5 Gateway.
- IP55 weather-rated external module; mechanical key backup included.
- Powered by 4 x AA batteries with a bottom USB port for emergency power-bank access.
The external (outside) module is IP55 weather rated for everyday outdoor exposure against limited dust ingress and low-pressure water jets. The internal module, which houses the battery compartment and electronics, is for interior use only and is not weather rated. See the IP ratings guide, and for salt-air positions our notes on coastal environments.
Latch and Mortice Options
The Neo works with either a tubular latch (single latch) or a 5050 (50mm) mortice (dual latch), selected at checkout. Getting the lock body right is critical for correct fitment, handle operation and strike alignment. Confirm your door type and check your backset and door thickness first.
For double-door and rebated tubular installations, see the Vault Rebate Kit. Choosing the wrong lock body is one of the common pre-purchase mistakes to avoid.
Lock Assembly
What's in the Box
- Vault Neo exterior and interior units
- Mounting plate (with rubber gasket)
- Tubular latch or 5050 mortice (depending on the selected configuration)
- Strike plate
- Spindle
- Fixing screws and accessories pack
- Mechanical override keys
- RFID fobs x2
- Installation template
- User manual
Batteries (4 x AA) and the optional Vault G5 Gateway are not included. Exact contents may vary; confirm on delivery.
Battery, Power and Backup Access
Neo is powered by 4 x AA batteries (not included). Use new alkaline batteries only and do not mix new and old cells. A low-battery voice alert sounds when the voltage drops below 4.8V, so replace the batteries promptly. A bottom USB port lets you connect a power bank for temporary power during setup or if the batteries are flat.
Neo includes mechanical override keys for entry if the batteries are depleted or electronic access is unavailable. Keep a spare key off-site rather than inside the door it opens. See where the keyhole is and what to do when the battery dies.
Suitable Uses
- Residential front, side and internal doors
- Doors currently prepared for a tubular latch or a 5050 (50mm) mortice
- Homes and offices wanting a choice of knob or lever handle
- Light commercial doors such as offices, studios and consulting rooms
- Bedroom and internal doors well suited to a tubular latch where a deadbolt is not required
Access Methods
Compare credential types in the access methods comparison.
Available Finish Options
Black
Knob or Lever
STK Vault_Neo
Silver
Knob only
STK Vault_Neo
The Neo is offered as Silver/Knob, Black/Knob and Black/Lever variants on one listing. Handle availability differs by finish: the knob is available in Silver or Black, and the lever is available in Black only. Confirm the required handle style and finish before ordering. Finish selection does not affect functionality, compliance, or performance.
Vault Lever and Knob Smart Lock Range
Dimensions
Full Specifications
Wi-Fi Remote Access (Optional)
Neo is controlled over Bluetooth from the Vault Smart Locks app, available on iOS
and Android
. Bluetooth control works when you are near the door and needs no internet connection.
Adding the optional Vault G5 Gateway bridges the lock to your home Wi-Fi so you can unlock remotely, issue and revoke passcodes from anywhere, and view unlock history. For how a gateway works and whether you need one, see what a gateway does and the note on 2.4GHz Wi-Fi and band steering, or the blog on whether you need a gateway at all.
Frequently Asked Questions
Yes. The Neo range includes knob and lever-handle variants: knob in Silver or Black, and lever in Black. Choose the handle and finish before ordering.
Neo fits a tubular latch (single latch) or a 5050 (50mm) mortice (dual latch), selected at checkout. Confirm your existing door preparation and backset before ordering.
No. Neo uses fingerprint, PIN, RFID card, Bluetooth app control and mechanical key. For 3D facial recognition on a lever lock, see the Vault Guardian.
By 4 x AA alkaline batteries, with a low-battery voice alert under 4.8V. If they run flat, use the mechanical override key or connect a power bank to the bottom USB port for temporary power. See what to do when the battery dies.
Yes, with the optional Vault G5 Gateway. Without the gateway it works locally over Bluetooth and onboard credentials. See what a gateway does.
Additional Information
Neo is sold in both knob and lever-handle configurations across two lock-body types. Choose the correct handle, finish and lock body before ordering, as these cannot be exchanged after purchase. Selecting the wrong lock body is one of the most common errors, covered in backset mistakes and spindle mistakes.
The handle direction can be reversed on both the exterior and interior locks to match a left or right-handed door. On the Gold Coast we also offer a measure and install service.
Neo is the flexible knob-or-lever lock for tubular latch and 5050 mortice doors. For a slimline narrow-stile body, see the Phantom; for a plain lever, the Prime or Triton. See the full Vault range guide and the Vault brand profile.
Vault Smart Locks products purchased in Australia are covered against defects in materials and workmanship under normal residential or commercial use for:
- Standard range: 12 months from the date of purchase
- Select Signature Range models: 24 months (as stated on the product listing or packaging)
Returns & Warranty|View Vault Warranty Policy
This warranty operates in addition to your rights under the Australian Consumer Law.
Vault Neo - Lock Assembly and Inclusions
Vault Neo - Product Brochure
Vault Neo - PDF Files
Vault Warranty
Vault Smart Locks products are backed by a manufacturer's warranty against defects in materials and workmanship under normal residential or commercial use. All claims are handled locally by Terry's Tradies Pty Ltd and its associated websites, trading names, and subsidiaries - start with us and we'll manage the process with Vault on your behalf.
Warranty Summary
How to Make a Claim
- Contact Terry's Gold Coast Smart Locks through the Returns & Warranty page above, with your proof of purchase (invoice or receipt).
- Have your product model and serial number (if applicable) ready, along with a brief description of the fault and your installation address.
- We assess your claim with Vault and advise the outcome and next steps. You may be asked to return the product for inspection.
What This Warranty Does Not Cover
- Normal wear and tear.
- Cosmetic damage that does not affect performance.
- Damage caused by incorrect installation, misuse, neglect, modification, or accident.
- Damage due to improper handling, or installation by an unlicensed technician.
- Products that have been disassembled, tampered with, or where the security seal or warranty label has been removed.
- Battery leakage or failure, or damage caused by incorrect battery usage.
- Environmental or weather damage caused by use outside recommended operating conditions.
- Labour, installation, or removal costs associated with replacing or reinstalling products.
- Work performed before warranty approval or assessment.
Important Notes
Where a Vault product carries an Ingress Protection (IP) rating, that rating is stated on the individual product listing, packaging or technical documentation. Unless stated otherwise in writing, the IP rating applies only to the external-facing side of the lock - not to the internal assembly, handle, battery compartment, electronics, cables or connectors. The internal side must be installed in a dry, sheltered position. An IP rating describes water resistance, not waterproofing: the lock must not be submerged, pressure washed, or exposed beyond its stated rating, and all seals, gaskets and covers must be correctly fitted and undamaged.
Vault's manufacturer policy applies a warranty assessment holding fee, which is refundable if the fault is found to be covered under warranty. If a product is assessed as outside warranty or damaged by an excluded cause, a discounted replacement may be offered. We will confirm any applicable fees and options with you before any assessment proceeds.
This warranty is provided in addition to your rights under the Australian Consumer Law (ACL). Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
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