Borg Mech-Digital 60mm Tubular Deadlatching Latch - Stainless Steel - Suits Borg 2000 and 4000 Series

Borg Locks Warranty

Borg products sold in Australia are covered against mechanical defects in materials and workmanship under normal use and service. Warranty claims are handled by Terry's Tradies Pty Ltd and its associated websites, trading names, and subsidiaries.

Warranty Summary

What the Warranty Covers

• Mechanical defects in materials and workmanship
• Defects arising under normal use and service conditions
• Repair or replacement of defective units at the discretion of the Australian distributor (LSC)

What the Warranty Does Not Cover

• Damage arising from misuse, vandalism, or abuse
• Damage resulting from improper installation
• Locks that have been dismantled - dismantling invalidates the warranty
• Normal wear and tear
• Cosmetic damage not affecting function

How to Make a Claim

For full returns and warranty claim procedures, visit our Returns & Warranty page - this is kept up to date and is the authoritative reference for current claim steps.

1. Contact Terry's Tradies Pty Ltd first if you purchased through us or one of its associated trading names - we will assess the issue and manage the warranty process with LSC on your behalf. You do not need to contact LSC or Borg Locks UK directly.
2. Have your proof of purchase ready (receipt or order confirmation).
3. Warranty claims for Borg products in Australia are processed through LSC, the authorised Australian importer and distributor. Where an item is returned to LSC, freight charges must be prepaid and the item returned within the warranty period.
4. If LSC finds the returned item to be defective, it will be repaired or replaced, and a detailed assessment report is provided to the customer after examination.

Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The Borg manufacturer warranty above operates alongside - and does not limit - these statutory rights.

Further Information
Returns & Warranty - goldcoastsmartlocks.com.au
Borg Locks Australia Warranty Statement (PDF)