Lockwood 001Touch Plus Smart Deadlatch - Chrome
At A Glance
(Optional Gateway)
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The Lockwood 001Touch Plus Smart Deadlatch is a retrofit smart deadlatch that upgrades a standard 60mm-backset Lockwood deadlatch to keyless entry. It offers four everyday access methods - illuminated touchscreen PIN, Lockwood Contactless Key Tag, the Yale Home App, and mechanical key override - on a familiar Lockwood deadlatch platform that has been securing Australian homes for over 40 years.
The 001Touch Plus is connected by the Yale Home App through the included Home Network Module, opening up smart features such as auto-unlock as you approach, auto-lock after a set time, temporary PIN codes, and the DoorSense position sensor that reports whether your door is open or closed. Lockwood is an ASSA ABLOY brand.
Remote unlock from anywhere, plus voice control through Google, Samsung, and Alexa, can be added with the Yale Connect Plus Wi-Fi Bridge (sold separately). Without the bridge, the lock operates fully via its onboard access methods. This listing is for the Chrome Plate finish (item code LWL-001TDDL-CPDP).
Usually ships same day if ordered before 11am AEST (excludes weekends and Queensland public holidays).
The 001Touch Plus is designed for domestic and light-residential entry doors as a retrofit upgrade to an existing 60mm deadlatch. For high-traffic commercial doors, Lockwood's commercial mortice range - such as the Selector 3772 heavy-duty mortice lock or the fire-rated Cortex CTX3772 digital lockset - is the more appropriate choice.
Key Features
- Retrofit smart deadlatch - upgrades an existing 60mm Lockwood 001 or 002 deadlatch to keyless entry without a full door change. See deadlatch vs deadbolt for how the two formats differ.
- Four everyday access methods: illuminated touchscreen PIN code, Lockwood Contactless Key Tag, the Yale Home App, and mechanical key override.
- Connected by the Yale Home App through the included Home Network Module.
- Auto-unlock as you approach and auto-lock after a set time (up to 30 minutes).
- DoorSense position sensor reports whether the door is open or closed.
- Secure Mode deadlocks both sides with the internal key; Safety Mode and Passage Mode cover everyday use. How deadlocking settings behave on smart locks generally is covered in what secure lock disables.
- Temporary, expiring PIN codes from three hours to two weeks - ideal for tradespeople or house-sitters.
- Tamper alarm, plus a three-minute lockout after five incorrect PIN attempts.
- Low-battery warning (front indicator plus Yale Home App and email alerts) and Smart Memory that keeps codes and key tags stored when batteries are replaced.
- 9V emergency power terminal and mechanical key for backup access if batteries are depleted. See what to do when the battery dies.
- Optional remote unlock and voice control (Google, Samsung, Alexa) with the Yale Connect Plus Wi-Fi Bridge (sold separately). Lockwood also lists the Lockwood Home Hub (sold separately) as a remote-access gateway for this lock.
- Conforms to Australian Standard AS4145.2-2008; SafetyRelease minimises the risk of being locked in; LockAlert interior indicator shows lock status at a glance.
- Declared compliant with the Australian Cyber Security Act for IoT products - Declaration No. Cyber-AU-00019.
Access Methods
What's in the Box
- 1 x 001Touch Plus external touchscreen keypad (exterior body)
- 1 x 001 deadlatch lock case
- 1 x interior body with battery pack
- 1 x L-shape Home Network Module (Yale Home)
- 1 x DoorSense magnet and magnet cover
- 1 x strike plate
- 1 x door frame strengthener
- 2 x Lockwood RFKF10 Key Tags
- 2 x mechanical keys
- 4 x AA alkaline batteries
- 1 x fixing screw pack (timber fixing, keypad retainer, battery pack retainer and door frame strengthener screws)
- 1 x installation guide and user manual
Note: the 9V emergency battery and the Yale Connect Plus Wi-Fi Bridge are not included.
Suitable Uses
- Residential front and entry doors upgrading an existing Lockwood 001 or 002 deadlatch to keyless entry.
- Retrofit onto most doors with a 60mm backset deadlatch and a door thickness of 32mm to 60mm.
- Homes wanting app, PIN, and key-tag access with the option to add remote and voice control later.
- Rental and shared households needing temporary or expiring access codes for tradespeople and guests. See which platform suits a residential home.
- As a compliant secondary or primary deadlatch upgrade - see our guide to secondary locks and the one-penetration principle and upgrading the primary lock instead.
Available Finish Options
Chrome Plate
(This Product)
STK LWL-001TDDL-CPDP
Finish selection does not affect functionality, compliance, or performance. The 001Touch Plus is also produced in Matte Black (LWL-001TDDL-MBKDP); that finish is a Bunnings-exclusive line and is not stocked by Terry's.
Item Codes & Related Lockwood Electronic Locks
Accessories & Spares
Full Specifications
Dimensions
Battery, Power & Backup Access
- Powered by 4 x 1.5V AA alkaline batteries (included). Only alkaline batteries are recommended; do not use rechargeable batteries.
- Battery life is approximately 12 months based on the lock being used 10 times per day. Life varies with temperature, humidity, usage, and battery quality. See battery life - the truth, not the marketing version.
- Low-battery warning is shown by the front indicator, and by the Yale Home App and email once the lock is connected. More in our power and battery FAQs.
- Smart Memory retains all codes, key tags, and settings if the batteries are depleted or replaced.
- 9V emergency power terminal on the front body provides temporary power to unlock the door if the batteries are flat (9V battery not included).
- Mechanical key override provides physical backup entry at any time. Store the override key outside the house, not inside behind the locked door.
Yale Home App, Home Module & Remote Access
The 001Touch Plus is connected by the Yale Home App through the included Home Network Module. With the module fitted and the lock paired, you gain local Bluetooth control, auto-unlock, auto-lock, the DoorSense position sensor, audit trail, and unlimited PIN codes and key tags. Without pairing, you can still use a mix of up to 20 PIN codes and key tags directly on the keypad. For background on how Yale network modules work, see Yale network modules explained.
Remote access from anywhere - plus voice control through Google, Samsung, and Alexa - requires the separately sold Yale Connect Plus Wi-Fi Bridge, which connects the lock to your 2.4GHz home Wi-Fi. If your router merges 2.4GHz and 5GHz bands this can cause connectivity issues; see our guides to what a gateway does and why smart locks drop off Wi-Fi. For a plain-English look at the Yale Home platform, see Chapter 15 - Yale Home.
Lockwood Home Hub and Lockwood Home App: Lockwood also lists the Lockwood Home Hub (sold separately) as a remote-access gateway for the 001Touch Plus, and the lock can be run from the Lockwood Home App as well as the Yale Home App - one platform, two apps. Whichever app you use, an unlock made from the app relocks after 7 seconds. Place any gateway where it has a solid Bluetooth link to the lock - see gateway placement - and read what still works when the internet goes down.
The Lockwood 001Touch Plus Smart Deadlatch (LWL-001TDDL-CPDP) has been assessed and declared compliant with the Australian Cyber Security Act (IoT consumer products). Declaration No. Cyber-AU-00019, confirmed 29 January 2026, hardware Rev 1, firmware V1.3. Software support is provided for a minimum of 3 years from the declaration date. What the Australian smart device security law requires, and how Yale and Lockwood approach compliance, are explained in our guides.
Frequently Asked Questions
No. The lock works as a standalone unit using its touchscreen PIN, Key Tags, and mechanical key. App and Bluetooth features work locally through the included Home Network Module. Only remote unlock and voice control need the internet, and those require the Yale Connect Plus Wi-Fi Bridge (sold separately). If you add the bridge and have Wi-Fi trouble, see why smart locks drop off Wi-Fi. Lockwood also lists the Lockwood Home Hub as a remote-access gateway for this lock.
The 001Touch Plus suits a 60mm backset and door thicknesses from 32mm to 60mm, and is designed to retrofit most 60mm backset deadlatches - including the Lockwood 001 and 002 deadlatch and the 100, 201, 211 and 213 nightlatch and streamlatch. Check your measurements first with our guide to measuring your door and how to measure your backset.
No. The 001Touch Plus is a residential smart deadlatch and is not fire-rated or DDA compliant. If you need a fire-rated or accessibility-compliant Lockwood electronic lock, look at the Cortex CTX530 or Cortex CTX3772, and read Chapter 09 - DDA, NDIS & Accessibility. Every fire door smart lock we stock is in one category.
You will get a low-battery warning from the front indicator and, once connected, from the Yale Home App and email. Smart Memory keeps all your codes and key tags stored. If the batteries fully discharge, touch a 9V battery to the emergency terminal on the front body to power the lock and enter your PIN, or use the mechanical key. Replace all four AA batteries together with fresh alkaline cells.
Yes. You can program a temporary PIN code to last from three hours to two weeks - handy when a tradesperson needs a few hours of access or a neighbour is house-sitting. Connect the lock to the Yale Home App to create unlimited codes and set custom validity periods.
Additional Information
The 001Touch Plus is designed to replace or upgrade existing Lockwood locks - the 001 and 002 deadlatch, and the 100, 201, 211 and 213 nightlatch and streamlatch - and fits most doors already prepared for a 60mm backset deadlatch. If you are weighing up whether to add a secondary lock or upgrade the primary, see upgrade the primary lock instead and the Lockwood 002 products available. A mechanical-code alternative on the same 002 platform is the Lockwood Digi-Mech Keypad 002 Deadlatch with Knob. Not sure it will suit your door? Our advice and installation team can check.
Used without the Yale Home App, the lock supports up to 20 PIN codes plus key tags, one temporary code, tamper alarm, three-minute lockout, and auto re-lock. Connected via the Home Network Module and app, it adds Bluetooth local access, auto-unlock, auto-lock, the DoorSense sensor, audit trails, and unlimited credentials. Many "smart" locks work perfectly well without the internet - see smart vs connected locks. Note that once the lock is registered with the Yale Home App it enters App mode, and new credentials (other than the master code) are then managed through the app rather than the keypad.
The 001Touch Plus is built for residential entry, not sustained high-traffic commercial use. For commercial doors that need heavy-duty cycling or fire rating, choose Lockwood's mortice range - the Selector 3772 heavy-duty mortice lock or the fire-rated Cortex CTX3772 digital lockset.
This listing is the Chrome Plate finish. On the Gold Coast and other coastal locations, salt air affects the longevity of any smart lock and its finish - clean the lock regularly with a soft damp cloth only (no chemicals, which can affect the warranty). For more on how the coastal environment affects smart-lock lifespan, see how long do digital door locks last - coastal environments, and for Yale Home platform context, Yale smart locks in Australia - coastal installations. Queensland conditions are covered in Chapter 11 - Queensland considerations.
Lockwood is an ASSA ABLOY brand and one of the most recognised lock names in Australia, securing homes for over 40 years. For brand context and where Lockwood sits among the smart-lock brands we carry, see Chapter 10 - Brand Profiles.
Warranty
Lockwood branded products purchased new in Australia from authorised resellers are covered against defects in materials and workmanship as follows:
- Mechanical components: 25 years - covers mechanical components and workmanship under normal use and correct installation.
- Electronic & electrical components: 3 years (PADDE & electric mortice locks 5 years; batteries excluded).
- Keys: 12 months.
- Finish: varies by finish type and exposure - Everbrass 25 years; Stainless / Chrome / Anodised 10 years; PVD / VIVID 10 years; Symmetry range 5 years; decorative finishes such as bronze, antique and powdercoat 2 years (natural brass ageing excluded).
Download PDF Resources
Six-page product brochure for the 001Touch Plus - the same pages shown in the Brochure tab: the Keyless Entry cover and range contents, the overview and product details with the Yale Home App, Secure Mode, expiring codes and Smart Memory, the standalone-versus-Home-Module feature comparison, and the dimensions and feature icons.
Lockwood's installation guide for fitting the 001Touch Plus Smart Deadlatch - read it before retrofitting over an existing 60mm-backset deadlatch.
Lockwood's user manual for operating the 001Touch Plus Smart Deadlatch.
ASSA ABLOY's one-page declaration for this exact model: Declaration No. Cyber-AU-00019, confirmed 29/01/2026, hardware Rev 1, firmware V1.3, bar code 9340116130880 and a three-year software support period.
Lockwood's current residential smart lock catalogue, opening at the 001Touch Plus. Pages 3 to 6 cover this lock - overview and product details, Secure Mode and expiring codes, the standalone-versus-Home-Module comparison table and the dimensioned drawing - followed by the Latitude Slim, Lume, Lockwood Home App and Home Hub.
ASSA ABLOY's Lockwood keyless entry catalogue - the 001Touch Plus alongside Lockwood's other keyless locks and the DX mechanical digital range, with product details, dimensions and feature icons for each.
Lockwood's full warranty document (P/No 999-121): 25 years mechanical, 3 years electrical and electronic (batteries excluded), 12 months on keys, finish cover by finish type - Chrome Plating 10 years - plus the claims process and the exclusions, including coastal air and salt spray.
Lockwood 001Touch Plus Smart Deadlatch - FAQ, Setup and Owner's Guide
Everything below is here to help you choose, fit, set up and live with the Lockwood 001Touch Plus Smart Deadlatch. For general smart-lock questions see our Smart Lock FAQ (Chapter 13), and for measuring and fitting see the Buyer's Guide.
Fit and Retrofit
Start from any door prepared for a 60mm-backset deadlatch. Lockwood designed the 001Touch Plus to replace or upgrade the Lockwood 001 and 002 deadlatch and the 100, 201, 211 and 213 nightlatch and streamlatch. The box includes its own 001 deadlatch lock case, strike plate and door frame strengthener, so the lock body is renewed along with the electronics. Measure first with Chapter 02 - backset and how to measure your backset, and if you are not sure what is fitted now, identify your existing door hardware.
A 60mm backset and a door between 32mm and 60mm thick. The exterior touchscreen body is 153mm high by 64mm wide and stands 23mm off the door face; the interior body is 135mm high by 72mm wide and stands 51mm off it. Check the space around the interior body if a door stop, architrave or side light sits close to the lock. How to measure door thickness is in Chapter 02.
The stainless steel deadlatch has an 18mm latch projection. A strike plate and a door frame strengthener are both in the box - worth fitting on an older jamb where the timber around the existing strike has worn. What projection means, and why it matters, is covered in Chapter 02 - bolt throw and what is bolt throw.
Not on a fire door. The 001Touch Plus is not fire rated, and a lock on a fire-rated doorset has to be certified as part of that doorset - see AS1905.1 fire door hardware certification. Many Queensland apartment entry doors are fire doors, so check where fire doors are required and how to identify one, and read the one-penetration principle before adding hardware to an apartment door. For a fire-rated Lockwood electronic lock, look at the Cortex CTX530 or Cortex CTX3772.
Codes, Key Tags and Keys
On its own the keypad holds a mix of up to 20 PIN codes and key tags, plus one temporary visitor code, with PINs 4 to 10 digits long. Two Lockwood RFKF10 key tags come in the box. Pair the lock with the Yale Home App through the included Home Network Module and codes and tags become unlimited. The two set-ups are compared side by side on page 5 of the Lockwood Smart Locks catalogue (PDF), and how PIN codes work in general is in Chapter 03 - PIN / keypad.
Yes. The lock uses Lockwood RFKF10 key tags, and once it is connected to the app you can enrol an unlimited number. We don't list the RFKF10 on its own online, so ask us for spares. How RFID tags work, and why they need no battery, is in Chapter 03 - RFID card and key fob; other credentials we stock are under RFID fobs, tags and cards.
After five incorrect PIN attempts the keypad locks out for three minutes, and the 001Touch Plus also carries a tamper alarm. Both are part of the standalone lock, so they work with or without the app. The tamper alarm on this Lockwood is genuine lock hardware - unlike the phantom tamper alerts reported on some other platforms - and the difference between a tamper alarm and a wrong-code alarm is explained in tamper alert vs incorrect PIN attempt alarm.
Yes. Two mechanical keys come with the lock, and it can be keyed alike to other Lockwood door locks so one key suits them all. Keep an override key somewhere outside the house rather than behind the door it opens - see storing the override key outside the house and where the keyhole is on a smart lock.
No. Its credentials are the touchscreen PIN, key tags, the app over Bluetooth and the mechanical key, with remote access through an optional gateway. On the same Lockwood app platform, the Lockwood Lume Interior Smart Lever adds fingerprint entry, but it is built for interior doors. Every fingerprint smart lock we stock is in one category, and the credential types are compared in Chapter 03 - side-by-side comparison.
Locking Modes and Safety
They are the lock's three operating modes. Secure Mode deadlocks the lock from both sides and is set with the internal key; Safety Mode and Passage Mode cover everyday use. The LockAlert indicator on the interior body shows the lock's status at a glance, and SafetyRelease is designed to minimise the risk of being locked in. Because Secure Mode deadlocks both sides, check how it behaves from the inside of your door before using it with people at home - how deadlocking settings behave on smart locks generally is covered in the real-world perils of secure lock.
Yes. Auto re-lock is part of the standalone lock, and with the Home Network Module paired you can set auto-lock to engage after a set time of up to 30 minutes. One fixed exception: when you unlock from the app, the lock relocks after 7 seconds (see the comparison table on catalogue page 5). The DoorSense sensor reports whether the door is open or closed, so a door left ajar shows up in the app.
App, Home Network Module and Remote Access
The Yale Home App, available on iOS and Android.
The module is what turns the 001Touch Plus into an app-connected lock. Standalone, you get the touchscreen, up to 20 codes and tags, one temporary code, the tamper alarm, the three-minute lockout and auto re-lock. With the module paired you add Bluetooth access from your phone, auto-lock and auto-unlock, the DoorSense door position sensor, audit trails and unlimited credentials. Once the lock is registered it switches to App mode, and new credentials other than the master code are then added through the app. Yale's module family is explained in Yale network modules explained, and why audit trails matter is in Chapter 07.
Only for remote access and voice control. Everything at the door - PIN, key tags, key, and the app over Bluetooth when you are in range - works without one. Remote unlock from anywhere, and Google, Samsung and Alexa voice control, are added with the Yale Connect Plus Wi-Fi Bridge; Lockwood also lists the Lockwood Home Hub as a remote-access gateway for this lock. A gateway joins your 2.4GHz home Wi-Fi, so read the band-steering problem and gateway placement before setting one up, and see what actually changes when you add a gateway. Gateways we stock are under modules and Wi-Fi gateways.
Everything local. The touchscreen PIN, key tags, mechanical key and Bluetooth app control near the door don't depend on the internet; only remote unlock and voice control pause until the connection returns. See what happens when the internet goes down, and if a gateway keeps dropping off, how to improve stability.
Yale Home and Lockwood Home are ASSA ABLOY platforms hosted outside China. The detail - ASSA ABLOY's Swedish headquarters and its European data controller - is in the ASSA ABLOY / Yale data advantage, with the full hosting table at platforms hosted outside China.
Power and Batteries
Four 1.5V AA alkaline batteries, supplied with the lock. Use alkaline only - not rechargeables. Lockwood quotes about 12 months at 10 uses a day; temperature, humidity, heavier use and battery quality all change that. The front indicator warns you when they run low, and so do the app and email once the lock is connected. See battery life - the truth, not the marketing version and our power and battery FAQs.
Two ways. Touch a 9V battery to the emergency power terminal on the front body to power the lock, then enter your PIN - or use the mechanical key. Smart Memory keeps your codes, tags and settings through a flat battery, so nothing needs re-programming once fresh AA cells go in. The 9V battery isn't included, so keep one handy. See what to do when the battery dies.
Standards, Security and Compliance
It conforms to AS4145.2-2008, the Australian standard for locksets - what the grades mean is set out in Chapter 11 - AS4145.2 mechanical lock grading. It is not fire rated and not DDA compliant; for those, see the Cortex CTX530.
Yes. ASSA ABLOY has declared this exact model (LWL-001TDDL-CPDP) compliant: Declaration No. Cyber-AU-00019, confirmed 29/01/2026, hardware Rev 1, firmware V1.3, with a three-year software support period. Download the Cyber Security Declaration (PDF), and read what the law requires and how the per-model declarations work.
Installation and Care
That depends on the door. The 001Touch Plus is designed as a retrofit onto a door already prepared for a 60mm-backset deadlatch. Read the installation guide (PDF) first, and check that the door closes cleanly onto the strike - door misalignment is one of the commonest causes of trouble after any smart lock is fitted. If you would rather hand it over, see when DIY is appropriate, our professional supply and installation and the advice and installation page.
Wipe it down regularly with a soft damp cloth only - no chemicals, which can affect the warranty. Salt air is hard on any lock and its finish: Lockwood's warranty excludes corrosion from coastal or corrosive environments, while the chrome finish itself carries 10 years of finish cover. See coastal environments - Gold Coast specific, how long digital locks last on the coast and Queensland considerations.
Warranty
Lockwood's Australian warranty: 25 years on mechanical components, 3 years on electrical and electronic parts (batteries excluded) and 12 months on keys, with finish cover that depends on the finish - 10 years for chrome plating. Keep your proof of purchase. Full terms are in the Lockwood 25 Year Mechanical Warranty (PDF), and our returns and warranty page explains how to claim.
Related Products, Guides and Chapters
Same Lockwood app platform: Lockwood Lume Interior Smart Lever · Lockwood Latitude Slim Smart Lock · Lockwood Home Hub (remote-access gateway)
Other Lockwood keyless and electronic locks: Cortex CTX530 (fire rated) · Cortex CTX3772 (fire rated, key override) · Cortex CTX5782 (narrow stile) · Code Handle - Left Hand · Code Handle - Right Hand · 002DX Keypad Deadlatch - knob, inward-opening · 002DX - lever, inward-opening · 002DX - knob, outward-opening · 002DX - lever, outward-opening · Selector 3772 heavy-duty mortice lock
Another retrofit smart lock: Keyin S Rim Lock Smartlock (different app platform)
Browse by category: Bluetooth · App enabled · PIN code · Fob, card and RFID · Has backup key · Regular front door · Modules and Wi-Fi gateways · RFID fobs, tags and cards · Digital mechanical locks · Fire door smart locks · All smart locks
Buyer's Guide chapters: Ch 01 Smart vs Connected · Ch 02 Measuring Your Door · Ch 03 Access Methods · Ch 05 Fire Doors · Ch 08 Gateways · Ch 10 Lockwood Brand Profile · Ch 11 Standards and Cyber Security · Ch 12 Installation and Troubleshooting · Ch 13 Smart Lock FAQ · Ch 15 App Platforms
Helpful blog reading: Secondary Locks and the One-Penetration Principle · Yale Network Modules Explained · Mechanical Key Override on Smart Locks · Measuring Your Lock Backset · The Realities of Electronic Door Locks · How Long Do Digital Door Locks Last? · Why Smart Locks Drop Off Wi-Fi · Smart Locks and Cyber Security · Which Smart Lock Platform Is Right for You? · Your Data and China · Site Survey and Installation
What's in the Box - Lockwood 001Touch Plus Smart Deadlatch
- 1 x 001Touch Plus external touchscreen keypad (exterior body)
- 1 x 001 deadlatch lock case
- 1 x interior body with battery pack
- 1 x L-shape Home Network Module (Yale Home)
- 1 x DoorSense magnet and magnet cover
- 1 x strike plate
- 1 x door frame strengthener
- 2 x Lockwood RFKF10 Key Tags
- 2 x mechanical keys
- 4 x AA alkaline batteries
- 1 x fixing screw pack (timber fixing, keypad retainer, battery pack retainer and door frame strengthener screws)
- 1 x installation guide and user manual
Lockwood 001Touch Plus Smart Deadlatch - Dimensions
Lockwood 001Touch Plus Smart Deadlatch - Product Brochure
PDF Files - Lockwood 001Touch Plus Smart Deadlatch
Six-page product brochure for the 001Touch Plus - the same pages shown in the Brochure tab: the Keyless Entry cover and range contents, the overview and product details with the Yale Home App, Secure Mode, expiring codes and Smart Memory, the standalone-versus-Home-Module feature comparison, and the dimensions and feature icons.
Lockwood's installation guide for fitting the 001Touch Plus Smart Deadlatch - read it before retrofitting over an existing 60mm-backset deadlatch.
Lockwood's user manual for operating the 001Touch Plus Smart Deadlatch.
ASSA ABLOY's one-page declaration for this exact model: Declaration No. Cyber-AU-00019, confirmed 29/01/2026, hardware Rev 1, firmware V1.3, bar code 9340116130880 and a three-year software support period.
Lockwood's current residential smart lock catalogue, opening at the 001Touch Plus. Pages 3 to 6 cover this lock - overview and product details, Secure Mode and expiring codes, the standalone-versus-Home-Module comparison table and the dimensioned drawing - followed by the Latitude Slim, Lume, Lockwood Home App and Home Hub.
ASSA ABLOY's Lockwood keyless entry catalogue - the 001Touch Plus alongside Lockwood's other keyless locks and the DX mechanical digital range, with product details, dimensions and feature icons for each.
Lockwood's full warranty document (P/No 999-121): 25 years mechanical, 3 years electrical and electronic (batteries excluded), 12 months on keys, finish cover by finish type - Chrome Plating 10 years - plus the claims process and the exclusions, including coastal air and salt spray.
Lockwood Warranty
Lockwood branded products are covered by manufacturer warranties issued by ASSA ABLOY Australia Pty Ltd. Warranty periods vary by product type, with separate cover for mechanical components, electrical and electronic parts, keys, and finishes.
The summary below sets out the standard warranty structure. All warranty claims are handled by Terry's Tradies Pty Ltd and its associated websites, trading names, and subsidiaries. Full terms and exclusions are set out in the official Lockwood warranty document linked at the base of this page.
Warranty Summary
Finish Coverage Guide
- Everbrass finishes: up to 25 years against corrosion, tarnishing and discolouration.
- Stainless steel, polished stainless steel, chrome plating and anodised finishes: typically up to 10 years.
- PVD and VIVID finishes: typically up to 10 years.
- Symmetry range finishes: typically up to 5 years.
- Decorative finishes (Antique Copper, Architectural Bronze, Oil Rubbed Bronze, Aged Brass, Polished Brass, Satin Brass and related variants): typically up to 2 years against corrosion.
- Unlacquered brass finishes naturally age and change appearance over time. This is not considered a defect.
- Tea staining of stainless steel is not covered where the required cleaning and maintenance have not been followed.
How to Make a Claim
- Contact Terry's Tradies Pty Ltd and its associated websites, trading names, and subsidiaries with your proof of original purchase.
- Keep the product securely packed and clearly identified, ready for assessment.
- Where a claim is escalated to the manufacturer, ASSA ABLOY may issue a case number before goods are returned.
- ASSA ABLOY assesses the claim and determines repair, replacement with the same or closest equivalent product, or refund of the purchase price.
Exclusions
- Normal wear and tear.
- Misuse, abuse, accidental damage or use outside published specifications.
- Improper maintenance or failure to follow care instructions.
- Unauthorised modification, repair or use of non-genuine parts.
- Exposure to corrosive environments including coastal air, salt spray, chemicals or pollution.
- Removal, refitment or associated labour charges.
- Products not originally sold in Australia through authorised channels.
These manufacturer warranties apply in addition to your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. Where a failure does not amount to a major failure, you are entitled to have the goods repaired or replaced.
2 Reviews Hide Reviews Show Reviews
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Great service
Ordered a smartlock to replace a customer's faulty one. Was delivered the next day to Hervey Bay and was able to be installed by lunchtime for my customer. Very happy with the service
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Direct 001 upgrade
Easy install and direct fit with old 001 model. I can still manually key lock from inside for extra security.
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