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ASSA ABLOY SMARTair i-max Standalone Electronic Escutcheon – HID iCLASS Keypad Standard Mortice DDA Handle with Key Override

SMARTair

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SKU:
STK SNAB47SL2V648DI
UPC:
8414625416436
Availability:
Usually ships in 3 business days
Colour/Finish:
Silver
Back-Set:
60mm
Back-Set:
70mm
Back-Set:
89mm
Back-Set:
127mm
Type of Handle:
Lever
Type of Lock:
Mortice
Access Method:
Has Backup Key
Access Method:
Pin Code
Access Method:
Fob/Card/RFID
Feature:
Has Hotel Software
Feature:
Fire Rated
Feature:
Disability Friendly
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ASSA ABLOY SMARTair i-max Standalone iCLASS Keypad Escutcheon - Standard Mortice DDA Handle with Key Override SNAB47SL2V648DI

At A Glance
RFID cardRFID CardPIN codePIN CodeMechanical keyMechanical Key

The ASSA ABLOY SMARTair i-max Standalone Electronic Escutcheon (SNAB47SL2V648DI) converts a conventional mortice lock door into a secure RFID credential-controlled access point. It combines a HID iCLASS contactless credential reader with an integrated PIN keypad, a DDA compliant lever handle and a mechanical key override, in a battery powered escutcheon built for standard mortice lock installations.

SMARTair escutcheons require no wiring through the door or frame. They mount directly onto doors fitted with a compatible standard mortice lock body, so a traditionally keyed door can move to electronic access control with minimal installation work. The electronics and battery pack sit on the internal escutcheon, away from the weather and out of easy reach of tampering.

This is the Standalone tier of the SMARTair platform: users are added and removed with SMARTair programming cards at the door itself, and PIN codes are issued alongside cards, with no software, network or app required to run the door day to day. The same hardware is upgradeable later to the managed SMARTair tiers. The wider platform - wall readers, electronic cylinders, padlocks and management software - is described in the SMARTair Wireless Access Control Product Overview and the SMARTair System Information Guide.

Typical applications include offices, meeting rooms, laboratories, education facilities and healthcare environments where credential-based door control is needed without wired access control infrastructure.

Dispatch
Estimated Dispatch
Usually ships in 3 business days (excludes weekends and Queensland public holidays).
Commercial Wireless Access Control
Designed for professional access control installations including offices, universities, hospitals and commercial buildings. SMARTair devices deliver scalable security without door cabling.

Disability Compliance (DDA)

Fire Rated

  • ASSA ABLOY states the i-max escutcheon is fire tested to EN 1634, the European fire door test standard.
  • EN 1634 is not an Australian FRL. Fire performance always depends on the complete doorset, the fire-rated lock body and local certification - confirm with your fire door certifier before fitting to a fire door.
  • Background reading: fire door smart locks.

Key Features

  • Standalone wireless electronic escutcheon - no software, network or app needed to run the door.
  • Integrated HID iCLASS RFID reader.
  • Integrated PIN keypad - card, PIN, or Card + PIN two-factor operation.
  • Battery powered operation with no door wiring.
  • Electromechanical clutch spindle mechanism.
  • DDA compliant commercial lever handle.
  • Mechanical key override for emergency access - see how key override keeps the door usable if batteries go flat.
  • Upgradeable SMARTair system architecture.
  • Internal panic function allows free exit.
  • Robust escutcheon design tested to EN 1906 Grade 4 durability.

Features Summary icon Features Summary

SMARTair i-max escutcheon features summary
Features summary of the SMARTair i-max electronic escutcheon.
Ideal for Retrofit Installations
  • Ideal for retrofit projects: The escutcheon installs directly onto the door using the existing compatible mortice lock. No wiring or cabling is required, allowing fast upgrades from mechanical keys to electronic access control.
  • Internal electronics protection: All electronic components are positioned on the internal side of the door to reduce tampering risk and improve durability.

Access Methods

Method Availability Notes
RFID Card / Fob Available HID iCLASS 13.56 MHz credentials - browse our card and fob access range.
PIN Code Available On-door PIN keypad - Card, PIN, or Card + PIN two-factor and sequential modes. See our PIN code smart locks.
Mechanical Key Available Key override (SL2V) for emergency access - see our smart locks with a backup key.
Openow Mobile Key Not Available Standalone tier has no mobile credentials - Openow is available on the upgrade tiers (see System Integration below).

What's In The Box

  • SMARTair i-max external escutcheon with integrated HID iCLASS RFID reader and PIN keypad
  • Internal escutcheon assembly with battery compartment
  • DDA compliant lever handle set
  • Split spindle and electromechanical clutch components
  • Mounting plate and door fixing hardware
  • Battery holder and 3 x AAA LR03 alkaline batteries
  • Key override cylinder preparation (cylinder supplied separately)
  • Installation screws and mounting kit
  • Installation instructions and programming guidance
The standard mortice lock body is not included - see the Mortice Options tab or the mortice locks for smart locks category. Standalone doors are set up and users managed with SMARTair programming cards or the portable programmer; RFID credentials are ordered separately.

Suitable Uses

  • Offices, meeting rooms and staff-only areas where keys are shared or frequently reissued.
  • Education and healthcare facilities that need credential-based control on internal doors.
  • Laboratories, plant rooms and store rooms where an audit trail of entries matters.
  • Commercial retrofit projects upgrading keyed standard mortice doors without cabling - see our site survey and installation service.
  • Smaller sites that want to start standalone and grow into managed access control later.

Available Finish Options

  • Black
    Black
    (This Product)
    STK SNAB47SL2V648DI

Finish selection does not affect functionality, compliance, or performance.

SMARTair i-max available handles and finishes overview
Manufacturer overview of SMARTair i-max escutcheon handle styles and finish options across the range.

DDA handle finishes: Polished Chrome, Satin Brass, White and Marengo, with an antibacterial coating option; the reader is available in Black or White. This listing is supplied with the black reader - the i-max is a multi-finish range, so contact us to confirm an alternative handle or reader finish when ordering.

Item Code Family - SMARTair i-max Escutcheons

The following products belong to the ASSA ABLOY SMARTair i-max electronic escutcheon range. Variants differ by system architecture, mortice compatibility and authentication configuration.

Item Code System RFID Keypad Mortice DDA Key Override
SNAB43SL2V648DIStandaloneiCLASSNoStandardYesYes
SNAB43SL2V908DIStandaloneiCLASSNoNarrowYesYes
SNAB47SL2V648DI (This Product)StandaloneiCLASSYesStandardYesYes
SNAB47SL2V908DIStandaloneiCLASSYesNarrowYesYes
SNCB47SL2V648DIUpdate-On-CardiCLASSYesStandardYesYes
SNCB47SL2V908DIUpdate-On-CardiCLASSYesNarrowYesYes
SNBB47SL1S008DIUOC + OpenowiCLASSYesStandardYesNo
SNZB47SL1S008DIWireless + OpenowiCLASSYesStandardYesNo

System Integration

SMARTair System Architecture

The ASSA ABLOY SMARTair platform is a modular wireless access control system designed to scale from simple standalone doors to fully networked building security. The same hardware can operate under several different management architectures depending on the software licence and communication modules installed.

System Type Management Method Typical Use
Standalone (this product) Programming cards manage users directly at the door. Small offices, plant rooms, staff areas.
Update-on-Card Access rights updated via user RFID credentials passing through online update points. Medium-sized buildings with periodic updates.
Wireless Online Real-time communication between door devices and server via wireless hubs. Large commercial buildings requiring live monitoring.
Openow Mobile Access Smartphone credentials issued through the Openow mobile platform. Sites requiring mobile credentials and remote key management.

SMARTair hardware is designed to be upgradeable. A door initially installed as a standalone system can later be upgraded to Update-on-Card, Wireless Online or Openow mobile access without replacing the door hardware.

For a full explanation of system architecture and upgrade paths refer to the SMARTair System Information Guide or the SMARTair Wireless Access Control Product Overview.

Power Supply and Battery System

  • Powered by 3 x AAA LR03 alkaline batteries.
  • Battery life typically 75,000 - 105,000 cycles.
  • Standby life up to 2 years depending on usage.
  • Low battery LED warning indicators.
  • The mechanical override cylinder allows entry if batteries are depleted - see how key override works.

Full Specifications

BrandASSA ABLOY - SMARTair
ModelSMARTair i-max Standalone Escutcheon
Item CodeSNAB47SL2V648DI
System ModeStandalone
RFID TechnologyHID iCLASS
Credential Frequency13.56 MHz RFID
Authentication MethodsCard, PIN, Card + PIN
User CapacityApprox. 3,000 users
Event Log CapacityApprox. 1,200 events
Door CompatibilityStandard mortice lock doors (mortice lock body not included)
Door ThicknessApprox. 30 - 120 mm (thicker on demand)
Handle TypeDDA compliant lever handle
Mechanical OverrideKey override (SL2V) - cylinder supplied separately
Power Supply3 x AAA LR03 alkaline batteries
Battery LifeApprox. 75,000 - 105,000 cycles
Battery Standby LifeUp to 2 years depending on usage
Operating Temperature-20 C to +70 C
Spindle7.8 mm split spindle (electromechanical clutch)
Distance Between Axes64 mm (standard mortice)
Status SignallingInternal handle usage alert; door position via optional door sensor (not included)
Durability StandardEN 1906 Category of Use Grade 4
Warranty10 years mechanical / 5 years electronic (ASSA ABLOY Australia; batteries excluded)
CertificationsCE (EMC, R&TTE), RoHS, REACH, WEEE, EN 1634 (fire tested), EN 1906 Grade 4, RCM & R-NZ

Dimensions icon Dimensions

SMARTair i-max escutcheon dimensions
Manufacturer dimensional diagram showing the SMARTair i-max escutcheon layout and key installation measurements. Key figures: 7.8 mm split spindle; distance between axes 64 mm (standard mortice, 648); suits doors 30 - 120 mm thick.

Frequently Asked Questions

Does this SMARTair escutcheon require wiring through the door?
No. The SMARTair i-max escutcheon is fully battery powered and designed for wireless installation. It mounts directly onto doors fitted with a compatible standard mortice lock without running cables through the door or frame.
Can the keypad and card reader be used together?
Yes. The SNAB47SL2V648DI supports card-only, PIN-only, and combined Card + PIN operation, including two-factor and sequential authentication modes, so higher-security doors can require both a credential and a code.
Can the escutcheon be upgraded to a networked SMARTair system?
Yes. SMARTair hardware is designed to be scalable. Although this model operates in standalone mode, installations can typically be upgraded to Update-on-Card, Wireless Online or Openow mobile access with the appropriate system hardware and software - without replacing the door hardware.
What happens if the batteries become depleted?
The escutcheon provides LED warnings when battery levels are low. If the batteries become completely depleted, the door can still be opened using the mechanical key override cylinder.
Can this model be installed on existing commercial doors?
Yes. SMARTair escutcheons are specifically designed for retrofit installations and can upgrade existing mechanical lock doors to electronic access control without replacing a compatible mortice lock body. Our site survey and installation service can confirm fit before you order.

Additional Information

Standalone Access Control Operation
This model operates as a standalone electronic escutcheon. Users and access permissions are programmed directly at the door using SMARTair programming cards - the red programming card adds or removes users, and the Shadow-card function means a lost card can be cancelled without re-issuing every credential on site. It suits individual secure doors or small installations where centralised access management is not required.

Standard Mortice Lock Compatibility
The SNAB47SL2V648DI is designed for doors fitted with standard mortice locks commonly used in commercial timber and steel door installations. The escutcheon controls the handle through an internal electromechanical clutch connected to the lock spindle. The matched Lockwood bodies are in the Mortice Options tab.

Mechanical Security Provided by the Lock Body
SMARTair escutcheons do not replace the mechanical mortice lock. The lock body continues to provide the primary mechanical security and latch mechanism while the escutcheon electronically controls handle operation - which is why the mortice lock body is ordered alongside the escutcheon, not included with it.

Ideal for Commercial Retrofit Projects
Because the electronics are contained within the escutcheon assembly and powered by internal batteries, SMARTair escutcheons are widely used to upgrade keyed doors to electronic access control without running cables through the door. Confirm the mortice fit with our backset measuring guide and the door type compatibility matrix.

Sibling Escutcheons and Upgrade Paths
This is the keypad Standalone model for standard mortice doors, fitted with a mechanical key override. If you do not need on-door PIN entry, the card-only version of this escutcheon costs less; for narrow-stile mortice doors use the keypad Standalone escutcheon for narrow mortice. The same hardware upgrades to managed tiers: Update-on-Card plus Openow adds smartphone keys and card-based updates, and the Wireless Online plus Openow tier adds real-time monitoring via SMARTair hubs (each hub covers up to 30 doors within 30 m - see the gateway comparison chapter). The full range is in the Item Code Family table above.

Warranty

Warranty
ASSA ABLOY Warranty (Australia)
ASSA ABLOY branded products purchased new in Australia from authorised resellers are covered against defects in materials and workmanship for:
  • Mechanical components: 10 years
  • Electrical and electronic components: 5 years (excluding batteries)
  • Cylinders and keys: 3 years
Cosmetic finishes, batteries, normal wear and tear, misuse, unauthorised modification, corrosion and labour or freight costs are excluded. Proof of purchase required for all claims.
This warranty operates in addition to rights available under the Australian Consumer Law.

Download PDF Resources

SMARTair i-max Electronic Escutcheon Datasheet (PDF)
Technical datasheet for the whole i-max escutcheon family - battery figures, door thickness, RFID technologies, fire and durability testing, and certifications.
SMARTair i-max Installation Template (PDF)
Drilling and installation template drawing for the i-max escutcheon. Check the printed scale against the hardware before cutting a door.
SMARTair Wireless Access Control Product Overview (PDF)
The SMARTair range and technology overview - management tiers, software, credentials and system architecture across the whole platform.
SMARTair System Information Guide (PDF)
How the four SMARTair management levels fit different sites - a plain-language guide to choosing between Standalone, Update on Card, Wireless Online and Openow.
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SMARTair i-max SNAB47SL2V648DI - FAQ, Setup and Owner's Guide

Deeper questions and trade insight for the Standalone i-max escutcheon. For the wider picture, see our smart lock access methods chapter and the realities of electronic door locks.

Access and Credentials

Which credentials work with this escutcheon?
The SNAB47SL2V648DI reads HID iCLASS 13.56 MHz RFID credentials - cards, tags and fobs. Credentials are ordered separately and encoded with the SMARTair USB encoder. The i-max platform also supports MIFARE, DESFire and SKIDATA technologies on other reader variants, so match the credential technology to the reader when mixing hardware on one site.
Can I require a card AND a PIN on the same door?
Yes. This keypad model supports Card + PIN two-factor operation and sequential authentication as well as card-only or PIN-only modes, so a server room can demand both while a store room accepts either.
What does the SL2V key override actually give me?
A mechanical cylinder path into the door that works with flat batteries, lost credentials or electronics failure. The escutcheon ships with the key override preparation; the cylinder itself (a Lockwood oval cylinder) is supplied separately so it can be keyed to your site. Read more in our key override guide.

Programming and Management (Standalone Tier)

How do I add and remove users without software?
With SMARTair programming cards at the door: the red programming card puts the escutcheon into programming mode, and user credentials are presented to grant or revoke access. Larger standalone sites use the SMARTair portable programmer to configure doors and collect events faster.
What is the Shadow-card function?
Every user card can be paired with a shadow card kept in the office. If a card is lost, presenting its shadow card at the door cancels the lost card alone - no need to re-issue every credential on site.
Does a standalone door keep an audit trail?
Yes - the escutcheon stores approximately 1,200 events, which can be collected with the portable programmer. For live monitoring and alerts you would move the site to the Wireless Online tier.

Batteries and Power

How long do the batteries last and what do I replace them with?
Three standard AAA LR03 alkaline batteries power the escutcheon for roughly 75,000 to 105,000 cycles, up to about 2 years depending on traffic. Low battery LED warnings give notice well before the door stops reading, and the batteries sit in the internal escutcheon so they are changed without removing the unit from the door.
Will I be locked out if the batteries go completely flat?
No - the mechanical key override cylinder opens the door with the site key regardless of battery state. Free egress from the inside is mechanical as well: the internal handle always opens the door.

Installation and Mortice Compatibility

Which mortice lock body do I need?
This standard (648) escutcheon pairs with the Lockwood ENOHDSS bodies built for SMARTair: 3782ENOHDSS - 23 mm backset, 4782ENOHDSS - 25.4 mm backset and 6782ENOHDSS - 38 mm backset. For narrow-stile doors, use the narrow (908) escutcheon with the Lockwood 5782ENOHDSS. The lock body is ordered separately - it is not in the escutcheon box.
What door thickness does it suit?
Approximately 30 - 120 mm, with thicker doors available on demand. Confirm your door leaf thickness before ordering so the correct spindle and fixing lengths are supplied.
Is there an installation template?
Yes - the i-max installation template gives the drilling pattern. It is a converted CAD drawing, so check the printed scale against the hardware before cutting a door, and confirm the fit with our backset measuring guide or a site survey.
Will it work on a tubular latch door?
No. Tubular latches do not provide the spindle control or structural lockcase the electromechanical clutch needs. A compatible mortice lock body is required - see the Mortice Options tab.

Fire, DDA and Compliance

Can I fit this escutcheon to a fire door?
ASSA ABLOY states the i-max is fire tested to EN 1634, the European fire door standard - not an Australian FRL. Fire performance depends on the complete doorset and the fire-rated lock body, so confirm with your fire door certifier before fitting. Background: fire door smart locks.
Is the handle DDA compliant?
Yes - this model carries the DDA compliant lever handle, stated by the manufacturer for accessible installations. See our DDA and accessibility chapter and the NDIS and DDA housing guide for how lever hardware fits AS 1428.1 expectations.
What testing and certifications does it carry?
EN 1906 Category of Use Grade 4 durability, EN 1634 fire testing, and CE (EMC, R&TTE), RoHS, REACH, WEEE, RCM and R-NZ certifications per the manufacturer datasheet.

Upgrading Beyond Standalone

What do I gain by upgrading the tier - and what does it involve?
Update-on-Card adds card-carried permission updates; Wireless Online adds live monitoring through SMARTair hubs (each hub covers up to 30 doors within 30 m - compare gateways in chapter 08); Openow adds smartphone keys. The escutcheon hardware is upgradeable, managed through TS1000 with an Openow licence where mobile keys are wanted, plus the TS1000 lockdown upgrade for emergency lockdown.
Can I open this door with my phone?
Not on the Standalone tier - there is no app or Bluetooth credential on this model as supplied. Openow smartphone opening belongs to the upgrade tiers: see the UOC/Openow and Wireless Online/Openow versions of this escutcheon.
What if an escutcheon will not fit my opening?
The SMARTair platform covers the same door or gate with other form factors: a SMARTair knob cylinder where the door keeps its own furniture, a SMARTair i-Reader wall reader for automated doors and barriers, or a SMARTair i-gate padlock for gates and enclosures.

Related Products, Guides and Chapters

SMARTair range: Standalone card-only, standard mortice (SNAB43SL2V648DI) | Standalone card-only, narrow mortice (SNAB43SL2V908DI) | Standalone keypad, standard mortice (SNAB47SL2V648DI) | Standalone keypad, narrow mortice (SNAB47SL2V908DI) | UOC/Openow escutcheon | Wireless Online/Openow escutcheon | SMARTair Knob Cylinder (UOC/Openow, iCLASS) | SMARTair i-Reader R4N Wide Wall Reader | SMARTair i-gate Electronic Padlock

Commissioning and credentials: SMARTair Portable Programmer | SMARTair Encoder - USB RFID Credential Programmer | SMARTair Mobile Access Licence - Openow | SMARTair TS1000 Lockdown Upgrade

Host mortice locks: Lockwood 3782ENOHDSS - 23 mm backset | Lockwood 4782ENOHDSS - 25.4 mm backset | Lockwood 6782ENOHDSS - 38 mm backset | Lockwood 5782ENOHDSS - 30 mm narrow backset | All mortice locks for smart locks

Guides and chapters: Access methods (Ch 03) | Door types compatibility matrix (Ch 04) | Fire door smart locks (Ch 05) | Gateway comparison (Ch 08) | DDA and accessibility (Ch 09) | Australian standards (Ch 11) | Installation and troubleshooting (Ch 12) | Measuring your lock backset | Mechanical key override explained | Site survey and installation | The realities of electronic door locks

Categories: Card and fob access | PIN code smart locks | Smart locks with backup key

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What's in the Box - SMARTair i-max Standalone Keypad Escutcheon

  • SMARTair i-max external escutcheon with integrated HID iCLASS reader and PIN keypad
  • Internal escutcheon assembly with battery compartment
  • DDA compliant lever handle set
  • Split spindle and electromechanical clutch components
  • Mounting plate and fixing hardware
  • Mechanical key override cylinder preparation (cylinder supplied separately where required)
  • Battery pack (3 x AAA LR03 alkaline batteries)
  • Installation screws, mounting kit and programming guidance
The standard mortice lock body is not included - see the Mortice Options tab. Standalone doors are set up and users managed with SMARTair programming cards or the portable programmer; RFID credentials are ordered separately.
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SMARTair i-max Escutcheon - Dimensions

SMARTair i-max escutcheon dimensions diagram with key installation measurements
Manufacturer dimensional diagram for the SMARTair i-max escutcheon. Key figures: 7.8 mm split spindle; distance between axes 64 mm (standard mortice, 648); suits doors 30 - 120 mm thick.
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PDF Files - SNAB47SL2V648DI

SMARTair i-max Electronic Escutcheon Datasheet (PDF)
Technical datasheet for the whole i-max escutcheon family - battery figures, door thickness, RFID technologies, fire and durability testing, and certifications.
SMARTair i-max Installation Template (PDF)
Drilling and installation template drawing for the i-max escutcheon. Check the printed scale against the hardware before cutting a door.
SMARTair Wireless Access Control Product Overview (PDF)
The SMARTair range and technology overview - management tiers, software, credentials and system architecture across the whole platform.
SMARTair System Information Guide (PDF)
How the four SMARTair management levels fit different sites - a plain-language guide to choosing between Standalone, Update on Card, Wireless Online and Openow.
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Spare Parts & Accessories

The SMARTair access control platform uses a modular ecosystem of credentials, management devices, lock hardware and integration accessories. The following accessories and system components are commonly used with SMARTair escutcheons and readers.

Code Accessory Type Application
STCPCCSMARTair Portable ProgrammerCommissioningConfigures doors, manages users and collects audit events on standalone sites.
STCED3SMARTair Encoder - USB RFID Credential ProgrammerCredentialReads, writes and deletes RFID cards, tags and fobs.
SNCCLICMOBILESMARTair Mobile Access Licence - OpenowSoftwareAdds Openow smartphone credentials when a site moves to a managed tier.
SNCCLICLOCKDOWNSMARTair TS1000 Lockdown UpgradeSoftwareAdds emergency lockdown to TS1000-managed installations.
SNCCLICWEBENC30SMARTair Web Encoder Upgrade (up to 30 Doors)SoftwareEnables web-based RFID credential encoding via SMARTair Web Manager.
SNCCLICWEBENCODSMARTair Web Encoder Upgrade (Unlimited)SoftwareSupports RFID encoding for large installations.
3773EAFKITSS3773E Aluminium Door Fixing KitInstallationConverts timber mortice locks for aluminium door fixing.
3773ERFKITSS3773E Retrofit Conversion KitRetrofitAllows SMARTair escutcheon retrofitting to existing 3573 strike preparations.
TS1000SMARTair TS1000 Management SoftwareSystemCentral software for user management, schedules and audit trails on managed tiers.
SMARTair HUBWireless Communication HubInfrastructureLinks wireless door devices to the SMARTair management server on the Wireless Online tier.
RFID Cards / TagsSMARTair CredentialsUser AccessEncrypted cards, tags and wristbands supporting MIFARE, DESFire and iCLASS.
Lockwood Oval CylinderKey Override CylinderMechanicalEmergency mechanical override cylinder for SMARTair escutcheons.

SMARTair systems are modular and scalable. Additional accessories may be required depending on the installation architecture (Standalone, Update-on-Card, Wireless Online or Openow mobile access).

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Compatible Mortice Locks for SMARTair Escutcheons

Commercial mortice lock body
Illustration: a commercial mortice lock body.

SMARTair electronic escutcheons are designed to operate with commercial mortice lock bodies. The escutcheon controls the door handle through an electromechanical clutch and split spindle system, which requires the internal spindle and lockcase geometry of a mortice lock.

Tubular latches are not suitable for SMARTair escutcheons because they do not provide the required spindle control or structural lockcase needed for electronic clutch operation.

This standard (648) escutcheon pairs with the standard-width Lockwood ENOHDSS bodies built to suit SMARTair escutcheons; the 5782 narrow body pairs with the narrow (908) escutcheons.

Choosing the correct mortice lock ensures that the SMARTair escutcheon can reliably control the door handle, maintain proper latch engagement, and meet the mechanical durability requirements expected in commercial access control environments. Browse the mortice locks for smart locks category for the full set.

ASSA ABLOY Warranty Overview

ASSA ABLOY branded products sold in Australia are covered by manufacturer warranties issued by ASSA ABLOY Australia Pty Ltd. Warranty coverage varies depending on mechanical components, electronic components, cylinders and finish categories.

This overview summarises the structure of ASSA ABLOY warranty coverage. Full terms, exclusions and claim procedures are set out in the official ASSA ABLOY Warranty document.

Warranty Summary Icon Warranty Periods Summary

Coverage Area Warranty Period Notes
Mechanical components 10 years Applies to defects in material and workmanship.
Electrical & electronic components 5 years Excludes batteries.
Cylinders & keys 3 years Mechanical and electromechanical cylinders and keys.
Finishes Not covered Cosmetic or appearance damage excluded.

Finish Coverage Icon Finish & Material Notes

  • Stainless steel does not mean stain-free. Tea staining is not covered where cleaning and maintenance guidelines have not been followed.
  • Cosmetic, decorative and appearance damage is not covered.
  • Battery failure or battery leakage damage is not covered.

Coverage Icon What the Warranty Covers

  • Defects in material and workmanship within the applicable period.
  • Assessment by ASSA ABLOY to determine repair, replacement with the same or closest equivalent product, or refund of purchase price.
  • Remedy determined at ASSA ABLOY’s discretion.

Exclusions Icon Common Exclusions

  • Normal wear and tear.
  • Misuse, abuse or installation outside published technical specifications.
  • Improper maintenance or neglect.
  • Unauthorised modification or repair.
  • Use of non-genuine ASSA ABLOY parts or substitute components.
  • Exposure to corrosive environments including coastal air, salt spray, chemicals, contamination or high humidity.
  • Removal, refitment, freight or labour charges.
  • Second-hand or imported products not sold through authorised Australian channels.

Claim Process Icon Warranty Claim Process

  1. Retain proof of original purchase.
  2. Return the product to the original authorised retailer where applicable.
  3. If claiming directly, obtain a case number before returning goods.
  4. Securely package returned goods and clearly reference the case number.
  5. Warranty assessment determines repair, replacement or refund.

Australian Consumer Law Icon Australian Consumer Law

ASSA ABLOY warranties operate in addition to rights available under the Australian Consumer Law. Goods come with guarantees that cannot be excluded. Customers may be entitled to a replacement or refund for a major failure and compensation for reasonably foreseeable loss or damage.

Where a product fails to meet acceptable quality standards and the failure does not amount to a major failure, the customer is entitled to repair or replacement.

PDF Icon Official Warranty Documents

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