Auslock Gateway G3 — PoE Remote Access (AUS-G3)
The Auslock G3 Gateway is the wired alternative to the G2, using Power over Ethernet (PoE) to deliver both network connectivity and power through a single Ethernet cable. Where the G2 relies on 2.4 GHz Wi-Fi, the G3 connects directly to your PoE-capable network switch — eliminating Wi-Fi band-steering issues entirely and providing a consistently stable wired connection. Once installed, it unlocks the same remote access capabilities: lock and unlock from anywhere, view activity logs, manage credentials, and control via Google Assistant and Amazon Alexa.
The G3 is the right choice for commercial buildings, offices, IT-managed environments, and any installation where a wired network connection is preferred over Wi-Fi for reliability or security policy reasons. Note: the G3 requires a PoE-capable network switch or PoE injector — a standard router without PoE output cannot power it. If your installation does not have PoE infrastructure, see the G2 Gateway as the simpler plug-in alternative. For a detailed comparison of both gateways, see Chapter 08 — Gateway Comparison.
In-stock orders typically dispatch within 1–2 business days from our Gold Coast warehouse.
Key Features
- Powered and connected via a single Ethernet cable — no separate power supply, USB point, or Wi-Fi network required
- Eliminates band-steering and 2.4 GHz Wi-Fi issues entirely — no wireless dependency
- Remote lock/unlock — control your door from anywhere in the world via the Auslock App
- Remote credential management — add, edit, or delete PIN codes and e-keys without being at the door
- Real-time activity logs and notifications — see who entered and when; receive push notifications on door events
- Remote battery status — check lock battery level without visiting the door
- Google Assistant and Amazon Alexa voice control enabled via the gateway
- Supports multiple compatible Auslock locks within ~12 m (open space)
- Same Auslock App platform as the G2 — identical remote access features and lock compatibility
- Lock continues to work locally if the gateway goes offline — all local credentials function independently
Available Finish Options
White
(This Product)
STK AUS - G3
Finish selection does not affect functionality, compliance, or performance.
Compatible Locks
The G3 is compatible with all current Auslock App smart locks — the same lock list as the G2. It must be positioned within approximately 12 m (open space) of each lock it serves. Compatible models include:
- Auslock Glory Series H06
- Auslock Handy Series H05
- Auslock Handy Series H11A
- Auslock Handy Series H11B
- Auslock Handy Series H13
- Auslock Novo Series N25
- Auslock Smart Deadbolt T13B
- Auslock Slim Series S31B — Hinged Door
- Auslock Slim Series S31B — Sliding Door
- Auslock Super Slim S3B
What's in the Box
- Auslock G3 Gateway PoE bridge ×1
- Ethernet cable ×1
- User manual
Suitable Uses
Auslock Gateway Range
| Model | Connection to network | Power | Best for |
|---|---|---|---|
| G2 | 2.4 GHz Wi-Fi | USB-C (5 VDC) | Residential, Airbnb, rental properties |
| G3 (This Product) | PoE Ethernet (wired) | PoE switch (required) | Commercial, IT-managed, wired environments |
Full Specifications
| Specification | Detail |
|---|---|
| Model | Auslock Gateway G3 (AUS-G3) |
| SKU | STK AUS - G3 |
| Connection type | Power over Ethernet (PoE) — wired only; no Wi-Fi |
| Communication to locks | Zigbee and Bluetooth V4.2 |
| Lock range | Within 12 m open space; walls reduce effective range |
| Power input | PoE via Ethernet cable — requires PoE-capable switch or PoE injector (not included) |
| Wi-Fi required | No — wired Ethernet only |
| Finish | White |
| App platform | Auslock App (iOS and Android) |
| Voice control | Google Assistant, Amazon Alexa |
| IP rating | None — indoor use only |
| A519 compatible | No — A519 uses Usmart Go platform |
| Warranty | 12 months |
How It Works
The G3 connects to your PoE-capable network switch via a standard Ethernet cable. The PoE standard delivers both power and data over that single cable — no separate power adaptor or USB point is required. The G3 then communicates with the Auslock smart lock via Bluetooth/Zigbee, and the Auslock cloud relays commands between the G3 and the Auslock App on your phone, wherever you are. The lock continues to operate normally via all local access methods whether or not the gateway is online.
Auslock App
The G3 works exclusively within the Auslock App ecosystem, available on iOS and Android. The app features and lock compatibility are identical between G2 and G3 — the only difference is the network connection method. It is not compatible with TTLock, Tuya, or any other smart lock app platform.
Frequently Asked Questions
The G2 connects via 2.4 GHz Wi-Fi and is USB-C powered — simple plug-in, suits homes and rentals. The G3 connects via PoE Ethernet — wired, no Wi-Fi dependency, suits commercial and IT-managed installations. Both deliver identical remote access features through the Auslock App. See Chapter 08 — full G2 vs G3 comparison.
The G3 needs to connect to a network with internet access — typically via a PoE switch that connects back to your router or internet service. It does not connect to Wi-Fi; it uses wired Ethernet infrastructure to reach the internet. The internet connection path is: G3 → PoE switch → router → internet → Auslock cloud → Auslock App.
No. All Auslock App locks work fully via Bluetooth without a gateway — unlock, manage credentials, and view history when within ~5 m of the lock. The gateway adds remote access from anywhere, voice control, and real-time notifications when away. Without a gateway, credential changes also require physical proximity to the door.
This typically means the G3 has lost network connectivity or the app cannot confirm remote access is active. Work through: confirm you are logged in as admin; check the G3 has stable PoE power from the switch; confirm the switch has internet access; unplug the G3's Ethernet cable and reconnect; then refresh the lock in the app. If the button is still missing, re-pair the G3 via the app. Common triggers include a PoE switch reboot, network reconfiguration, or an account permission change.
The lock continues to operate normally via all local access methods — fingerprint, PIN, RFID, Bluetooth, and mechanical key are completely unaffected. Only remote app access, voice control, and remote notifications are unavailable while the gateway is offline. Local users can still enter via any enrolled credential.
Additional Information
The G3 is the right choice when PoE Ethernet infrastructure is already present at the door location, when IT policy requires wired connections for IoT devices, or when band-steering issues with the G2 cannot be resolved. The G2 is the right choice for standard residential and rental installs where a Wi-Fi network is available and a USB power point is nearby. If your site already has Ethernet at the door, the G3 is the more reliable long-term choice. See Chapter 08 — Gateway Comparison for a full analysis.
With the G3 online, create timed guest codes before check-in and set expiry to 30–60 minutes after checkout. Use recurring codes for cleaners or regular contractors. Name every code and e-key in the app — "Guest July" or "Cleaner Weekly" — so the activity log is readable at a glance. Without the gateway online, all credential changes require being physically at the door within Bluetooth range.
One Auslock account can manage multiple locks across a building or portfolio. Each gateway can serve multiple locks within its Bluetooth/Zigbee range (~12 m open space). For larger commercial sites with multiple entry points, one G3 per zone is the typical deployment pattern. Name each lock clearly — building name plus door name — and use individual named credentials per person rather than shared codes.
Warranty
12 months from date of sale covering defects in materials and electronic components under normal use. Does not cover misuse, improper installation, or damage from power fluctuations. Terry's Locksmiths manages all Auslock warranty claims — contact us first and we'll handle it from there. This warranty operates alongside your rights under Australian Consumer Law.
PDF Downloads
Auslock G3 Gateway User Manual (PDF)
Auslock App User Manual (PDF)
Auslock Alexa Setup Guide (PDF)
Auslock Google Home Setup Guide (PDF)
Auslock 2026 Product Catalogue (PDF)
For all resources visit the Auslock PDF Resources page.
Auslock Warranty
All Auslock products purchased through Terry's Tradies Pty Ltd (trading as Terry's Gold Coast Smart Locks and its associated websites and subsidiaries) are backed by a 12-month limited manufacturer's warranty. If something isn't right, contact us first — we manage all warranty assessments on your behalf and will work with you to get it resolved.
Warranty Summary
How to Make a Claim
- Contact Terry's Tradies Pty Ltd at your original place of purchase with a description of the fault.
- Have your proof of purchase ready (receipt or order confirmation).
- Provide clear photos and/or video of the defect — this is required before any assessment can begin.
- We may ask you to complete troubleshooting steps or a technical support form before the item is returned. Do not send the product back without our written approval.
- If the claim is approved, we will arrange the next steps with you directly — including return freight where applicable.
What the Warranty Doesn't Cover
The following are not covered under the Auslock manufacturer's warranty:
- Incorrect or improper installation
- Door or frame misalignment
- Incorrect mortise, latch, or backset selection
- Installation on doors outside the product's specifications
- Environmental exposure beyond the product's stated IP rating
- Water ingress not consistent with the product's IP rating
- Power surge, fire, flood, lightning, or other natural disaster
- Cosmetic damage or normal wear and tear
- Battery misuse or leakage
- Forced entry, vandalism, or tampering
- Unauthorised modification
- Use of non-Auslock components
- Commercial or high-traffic use (unless approved in writing)
Rechargeable battery products (Models A01, A02, A03, A519, A619): Battery-related damage is excluded where a non-certified charger, fast charger, incorrect voltage (outside 5.2V / 2A), third-party battery, or unsuitable charging environment has been used.
Change-of-Mind Returns
Change-of-mind returns are accepted at our discretion and subject to the manufacturer's return conditions. If you've changed your mind, contact us within 14 days of receiving your order and we'll let you know if a return is possible and what applies.
To be eligible, products must be:
- Unused and uninstalled
- Not powered on, activated, paired, programmed, or configured in any way
- In original, fully sealed condition with all packaging, accessories, and components
Where a return is approved, a 20% restocking fee applies and return shipping is at your cost. Products that have been installed, powered on, or had any credentials registered are not eligible for return.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits or excludes your rights under the ACL.
It can be overwhelming with all the choices out there. We can help! We are experts with decades of experience in fitting locks of all types, not just Smart Locks. It is a free service we offer, and with just some photos and a few minutes of your time you can get expert advice and product recommendations tailored precisely to suit your needs.
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