Borg BL2002SC Mechanical Digital Lock - Knob Keypad - 28mm Mortice Latch - Satin Chrome
At A Glance
At A Glance
DISPATCHSame Day Before 11am
PIN CodeThe Borg BL2002SC is a fully mechanical digital lock built for narrow stile doors and gates, using a 28mm backset mortice latch with a compact 96×26mm faceplate. It is the no-holdback version of the BL2202SC - the inside paddle handle operates freely at all times without a holdback mechanism. The correct choice where a compact 28mm latch is needed but the holdback function is not required.
Satin chrome finish. On-the-bench code change (lock removed for coding - see how it works). Over 8,000 combinations. Single-sided - the inside handle is always free for immediate egress. Suits doors from 35mm to 54mm thick. No batteries.
Estimated Warehouse Dispatch
Usually same day if ordered before 11am AEST (excluding weekends and Qld public holidays)
Usually same day if ordered before 11am AEST (excluding weekends and Qld public holidays)
28mm Backset - Built for Narrow Stile Doors and Gates
The BL2002SC uses a 28mm backset mortice latch with a 96×26mm faceplate - designed for aluminium-framed doors and gates, narrow stile timber doors, and any application where a standard 60mm backset latch is too deep for the stile. Not sure whether your frame counts as narrow? Our guide to measuring your gate or door stile walks through the two size groups and what to check before you order. If your stile is wide enough for a 60mm latch, consider the BL2200 (on-the-bench, holdback, 60mm) or BL2501SSECP (ECP, satin stainless, 60mm).
The BL2002SC uses a 28mm backset mortice latch with a 96×26mm faceplate - designed for aluminium-framed doors and gates, narrow stile timber doors, and any application where a standard 60mm backset latch is too deep for the stile. Not sure whether your frame counts as narrow? Our guide to measuring your gate or door stile walks through the two size groups and what to check before you order. If your stile is wide enough for a 60mm latch, consider the BL2200 (on-the-bench, holdback, 60mm) or BL2501SSECP (ECP, satin stainless, 60mm).
Inside Handle Always Free - No Code Required to Exit
The inside paddle handle is always free to operate. No code is required to open the door or gate from inside.
The inside paddle handle is always free to operate. No code is required to open the door or gate from inside.
Electric Strike Compatible
The 28mm mortice latch format is compatible with electric strikes, making the BL2002SC a genuine option for access-control integrations where an electric strike releases the latch on command. Confirm the exact strike model with your access control supplier before specifying.
The 28mm mortice latch format is compatible with electric strikes, making the BL2002SC a genuine option for access-control integrations where an electric strike releases the latch on command. Confirm the exact strike model with your access control supplier before specifying.
No Holdback - Simpler Inside Paddle
The BL2002SC has a simple paddle handle inside with no holdback mechanism. The latch returns to the latched position automatically when the door or gate closes. If a holdback function is required, see the BL2202SC - same 28mm latch, same keypad, with holdback added.
The BL2002SC has a simple paddle handle inside with no holdback mechanism. The latch returns to the latched position automatically when the door or gate closes. If a holdback function is required, see the BL2202SC - same 28mm latch, same keypad, with holdback added.
Code Change - On The Bench, Not On-Door
This model's code change happens on the bench with the lock off the door - not through the keypad on the door face. It's a fiddly job with the cover plate off and the supplied tweezers in hand; see the full step-by-step below. If you think you'll want to change the code more than once a year, take a look at Borg's Easicode Pro (ECP) range instead - the code changes from the keypad itself in under a minute, no lock removal required.
This model's code change happens on the bench with the lock off the door - not through the keypad on the door face. It's a fiddly job with the cover plate off and the supplied tweezers in hand; see the full step-by-step below. If you think you'll want to change the code more than once a year, take a look at Borg's Easicode Pro (ECP) range instead - the code changes from the keypad itself in under a minute, no lock removal required.
Fully Mechanical - No Batteries Required
Entirely mechanical. No power source, no wiring, and no battery maintenance at any point.
Entirely mechanical. No power source, no wiring, and no battery maintenance at any point.
Designed for light to medium usage areas - internal and sheltered external
Not suitable for high traffic commercial use
For heavy duty: consider the Borg BL7701, Lockwood DX, or Carbine CDL7000.
For heavy duty: consider the Borg BL7701, Lockwood DX, or Carbine CDL7000.
Single PIN Code Only
Accepts one active PIN code at a time.
Accepts one active PIN code at a time.
Access Methods
Key Features
- 28mm backset mortice latch - 96×26mm faceplate; designed for narrow stile aluminium doors and gates and narrow timber stiles.
- Mortice latch compatible with electric strikes - a genuine option for access-control integrations.
- Reinforced latch with nylon insert; 15.5mm bolt projection.
- Inside paddle handle always free - immediate inside egress without code.
- No holdback - simple paddle handle only. For holdback, see the BL2202SC.
- Over 8,000 non-sequential code combinations; code length adjustable 3-7 digits.
- Satin chrome finish.
- Fully mechanical - no batteries, no wiring, no power source.
- Suits doors from 35mm to 54mm thick.
- Handed latch, field-changeable with the matching left or right hand spare latch (sold separately).
What's in the Box
- Borg BL2002SC outside knob keypad assembly (satin chrome)
- Inside paddle handle - no holdback (satin chrome)
- 28mm backset mortice latch (96×26mm faceplate; 15.5mm bolt projection)
- Strike plate and fixing screws
- Spindle
- 2 × coded spare pins (red)
- 2 × non-coded spare pins (blue)
- Tweezers (for on-the-bench code change)
- Hex wrench (Allen key)
- Fixings and installation hardware
Suitable Uses
- Narrow stile aluminium-framed doors and gates where a 60mm backset latch cannot be morticed into the stile - see the full Narrow Frame range
- Slim timber door stiles where a compact 28mm mortice latch and simple non-holdback inside paddle are specified
- Internal and sheltered external commercial, strata, and amenity doors on narrow-profile frames
- Applications where the 28mm latch format allows compatibility with electric strikes
- Doors and gates requiring battery-free keyless entry where holdback is not a requirement - browse the full Digital Mechanical Locks range
Available Finish Options
Satin Chrome
(This Product)
STK BL2002SC
Borg BL2000 Series Knob Keypad - Product Family
All models are fully mechanical with no batteries. All have a knob keypad on the outside.
ECP = Easicode Pro on-door code change. MG Pro = Marine Grade Pro (1,000hr salt spray). "On The Bench" models require lock removal to change code.
Accessories and Spares
Full Specifications
Dimensions
Outside - knob keypad dimensional drawing
Inside - paddle handle dimensional drawing (no holdback)
How to Change the Code - On The Bench
This model's code is changed with the lock removed from the door - there's no on-door keypad procedure. It's a fiddly job, best done with good light and a steady hand. Our Borg standard-chamber code change guide covers the same procedure with photos if you'd like to see it before you start:
- Remove the lock from the door and take out the 4 red screws.
- Carefully lift the cover plate - the springs stay attached, so lift slowly.
- Hold the C-pin depressed the whole time you're working.
- Use the supplied tweezers to reposition the red (coded) and blue (uncoded) pins - square cut-outs face outward, coloured marks face upward.
- Test the new code before reinstalling the lock on the door.
Codes are non-sequential, so buttons can be pressed in any order. Spare pins let you adjust the code length from 3 to 7 digits. Most people manage the swap in around 20-30 minutes the first time; it gets faster with practice, and a locksmith will be quicker still.
Expect to change the code more than once a year? Borg's Easicode Pro (ECP) range changes the code from the keypad itself in under a minute, with the lock still on the door - no removal, no fiddly pins, no tweezers. For a narrow-stile 28mm option with ECP, see the BL2702SCECP (adds a key override too); for 60mm-backset ECP options see the BL2201SCECP or BL2501SSECP.
Frequently Asked Questions
What is the difference between BL2002SC and BL2202SC?
Both use the same 28mm backset mortice latch for narrow stile doors and gates and are otherwise identical in mechanism and finish. The key difference: the BL2202SC has a holdback facility on the inside paddle; the BL2002SC does not. Choose BL2002SC where holdback is not needed and a simpler inside paddle is preferred; choose BL2202SC where you need to hold the latch open for free passage.
Both use the same 28mm backset mortice latch for narrow stile doors and gates and are otherwise identical in mechanism and finish. The key difference: the BL2202SC has a holdback facility on the inside paddle; the BL2002SC does not. Choose BL2002SC where holdback is not needed and a simpler inside paddle is preferred; choose BL2202SC where you need to hold the latch open for free passage.
Why does this lock use a 28mm latch instead of the standard 60mm?
Many narrow stile doors and gates don't have a wide enough frame to mortice a standard 60mm backset latch. The BL2002SC's 28mm mortice latch has a compact 96×26mm faceplate designed to fit these narrow profiles. If your stile is wide enough to accept a 60mm latch, the BL2200 (60mm, holdback) or BL2501SSECP (60mm, ECP, satin stainless) may be more appropriate.
Many narrow stile doors and gates don't have a wide enough frame to mortice a standard 60mm backset latch. The BL2002SC's 28mm mortice latch has a compact 96×26mm faceplate designed to fit these narrow profiles. If your stile is wide enough to accept a 60mm latch, the BL2200 (60mm, holdback) or BL2501SSECP (60mm, ECP, satin stainless) may be more appropriate.
Is this compatible with electric strikes?
Yes. The 28mm mortice latch format is compatible with electric strikes, making the BL2002SC suitable for access-control integrations where an electric strike releases the latch on command. Confirm electric strike compatibility with your access control supplier before specifying.
Yes. The 28mm mortice latch format is compatible with electric strikes, making the BL2002SC suitable for access-control integrations where an electric strike releases the latch on command. Confirm electric strike compatibility with your access control supplier before specifying.
How do I change the PIN code?
It's an on-the-bench job with the lock off the door - see the full step-by-step above, or our bench-method guide for the same procedure across the whole non-ECP Borg range. In short: remove the 4 red screws, lift the cover plate, hold the C-pin depressed, then reposition the red and blue pins with the supplied tweezers. If you'll want to change the code often, Borg's ECP range (like the BL2702SCECP) does it from the keypad in under a minute.
It's an on-the-bench job with the lock off the door - see the full step-by-step above, or our bench-method guide for the same procedure across the whole non-ECP Borg range. In short: remove the 4 red screws, lift the cover plate, hold the C-pin depressed, then reposition the red and blue pins with the supplied tweezers. If you'll want to change the code often, Borg's ECP range (like the BL2702SCECP) does it from the keypad in under a minute.
Can I add a holdback to the BL2002SC later?
The holdback mechanism is a different inside paddle assembly - it isn't a retrofit add-on for the BL2002SC. If holdback is required, specify the BL2202SC from the outset.
The holdback mechanism is a different inside paddle assembly - it isn't a retrofit add-on for the BL2002SC. If holdback is required, specify the BL2202SC from the outset.
Additional Information
Setting the Code Before Installation
The code can be set on the bench before the lock goes on the door. Set and verify it before mounting - this avoids removing a freshly-fitted lock for the first code change.
The code can be set on the bench before the lock goes on the door. Set and verify it before mounting - this avoids removing a freshly-fitted lock for the first code change.
Confirming Your Door or Gate Stile Width
Measure the stile before ordering. The 28mm backset latch needs a faceplate pocket of 96mm height × 26mm width morticed into the edge. Our stile measuring guide covers exactly what to check. If your stile is wider than 40mm, a standard 60mm backset latch is likely suitable and may give more secure bolt engagement.
Measure the stile before ordering. The 28mm backset latch needs a faceplate pocket of 96mm height × 26mm width morticed into the edge. Our stile measuring guide covers exactly what to check. If your stile is wider than 40mm, a standard 60mm backset latch is likely suitable and may give more secure bolt engagement.
Handed Latch - Confirm Left or Right Before Ordering Spares
The 28mm latch is a handed part, not a field-reversible one - the confirmed spare-latch options are sold as separate Left Hand and Right Hand SKUs. Our door handing guide explains how to work out which one you need if you're ordering a spare latch down the track.
The 28mm latch is a handed part, not a field-reversible one - the confirmed spare-latch options are sold as separate Left Hand and Right Hand SKUs. Our door handing guide explains how to work out which one you need if you're ordering a spare latch down the track.
Weighing Up ECP Instead?
On-the-bench code changes are the trade-off for this model's lower price point. If your gate or door sees shared use - staff turnover, holiday letting, a shared side gate - the extra cost of an ECP model usually pays for itself the first time you don't have to pull the lock off the door to re-code it. The BL2702SCECP keeps the same 28mm narrow-stile latch format.
On-the-bench code changes are the trade-off for this model's lower price point. If your gate or door sees shared use - staff turnover, holiday letting, a shared side gate - the extra cost of an ECP model usually pays for itself the first time you don't have to pull the lock off the door to re-code it. The BL2702SCECP keeps the same 28mm narrow-stile latch format.
Gate Post vs Gate Stile - Know the Difference
The gate post is the fixed frame the gate closes against; the gate stile is the vertical edge of the gate leaf itself that carries the lock. It's the stile width that determines whether a 28mm or 60mm backset latch will fit - our narrow stile guide opens with exactly this distinction before walking through the fitting options.
The gate post is the fixed frame the gate closes against; the gate stile is the vertical edge of the gate leaf itself that carries the lock. It's the stile width that determines whether a 28mm or 60mm backset latch will fit - our narrow stile guide opens with exactly this distinction before walking through the fitting options.
Borg Locks Warranty - 12 Months (Australia)
All Borg locks are warranted against mechanical defects in materials and workmanship under normal use and service for a minimum of 12 months from date of sale. The warranty does not cover damage arising from misuse, vandalism, or improper installation. The lock must not be dismantled - doing so will invalidate the warranty.
All Borg locks are warranted against mechanical defects in materials and workmanship under normal use and service for a minimum of 12 months from date of sale. The warranty does not cover damage arising from misuse, vandalism, or improper installation. The lock must not be dismantled - doing so will invalidate the warranty.
Purchased through Terry's Locksmiths? Contact Terry's Locksmiths first - we'll manage your warranty claim on your behalf. This warranty operates alongside your rights under the Australian Consumer Law.
Download PDF Resources
Borg BL2000 Series Product Leaflet (PDF)
Specifications, code combinations and dimensioned drawings for the BL2000 non-ECP base series.
Specifications, code combinations and dimensioned drawings for the BL2000 non-ECP base series.
Borg Non-ECP Locks Code Change Instructions (PDF)
Step-by-step on-the-bench code-change procedure for Borg non-ECP mechanical digital locks.
Step-by-step on-the-bench code-change procedure for Borg non-ECP mechanical digital locks.
Borg BL2000 Series Accessories (PDF)
Spare parts flyer for the BL2000 Series - keypad-only units, conversion kits and scar plates.
Spare parts flyer for the BL2000 Series - keypad-only units, conversion kits and scar plates.
Borg Lock Servicing Guide (PDF)
General maintenance guidance for Borg mechanical pushbutton keypad locks.
General maintenance guidance for Borg mechanical pushbutton keypad locks.
Borg BL2002SC - FAQ, Setup and Owner's Guide
For the wider picture, see Buyer's Guide Chapter 16 - Mech-Digi on Gates and our full narrow stile guide.
Narrow Stile & Gate Fit
What actually counts as a "narrow" stile?
As a rule of thumb, a standard 60mm backset latch needs a stile wide enough to mortice a 60mm-deep pocket without breaking through the back of the frame - that's typically 50x50mm and above for aluminium. Anything narrower, and a 60mm latch simply won't fit. Our two-size-groups breakdown covers exactly where that line sits and how to check your own frame.
As a rule of thumb, a standard 60mm backset latch needs a stile wide enough to mortice a 60mm-deep pocket without breaking through the back of the frame - that's typically 50x50mm and above for aluminium. Anything narrower, and a 60mm latch simply won't fit. Our two-size-groups breakdown covers exactly where that line sits and how to check your own frame.
What are my options if the standard 60mm latch just won't fit?
There are a few genuine paths, and the BL2002SC covers the most common one. Our full comparison of the four options - short backset latch (this product), forend-fixing gate lock, prefabricated mounting box, or a workshop-fabricated solution - walks through the trade-offs of each.
There are a few genuine paths, and the BL2002SC covers the most common one. Our full comparison of the four options - short backset latch (this product), forend-fixing gate lock, prefabricated mounting box, or a workshop-fabricated solution - walks through the trade-offs of each.
Is this the same thing as a "short backset" latch?
Yes - the BL2002SC's 28mm mortice latch is the short backset option in Borg's BL2000 range. It's specifically what our short backset write-up recommends as the first thing to check when a standard latch doesn't fit.
Yes - the BL2002SC's 28mm mortice latch is the short backset option in Borg's BL2000 range. It's specifically what our short backset write-up recommends as the first thing to check when a standard latch doesn't fit.
Can I use this on a gate, not just a door?
Yes, provided it's kept internal or sheltered from direct weather - this product isn't rated for fully exposed external use. For gate-rated, weatherproof mechanical digital locks, see Borg's Marine Grade Pro range, covered in our MG Pro & ECP explained guide.
Yes, provided it's kept internal or sheltered from direct weather - this product isn't rated for fully exposed external use. For gate-rated, weatherproof mechanical digital locks, see Borg's Marine Grade Pro range, covered in our MG Pro & ECP explained guide.
Holdback, Egress & Handle Function
Does the inside paddle lock automatically when the door closes?
Yes. There's no holdback on this model, so the paddle handle simply operates freely at all times from inside - you never need a code to get out, and there's nothing to disengage or reset.
Yes. There's no holdback on this model, so the paddle handle simply operates freely at all times from inside - you never need a code to get out, and there's nothing to disengage or reset.
What's the practical difference between this and the BL2202SC again?
Mechanically identical - same 28mm latch, same keypad, same on-the-bench code change. The BL2202SC adds a holdback lever so you can prop the latch open for free passage during, say, a delivery or a working day. If you'll never need that, the BL2002SC's simpler paddle is one less thing to go wrong.
Mechanically identical - same 28mm latch, same keypad, same on-the-bench code change. The BL2202SC adds a holdback lever so you can prop the latch open for free passage during, say, a delivery or a working day. If you'll never need that, the BL2002SC's simpler paddle is one less thing to go wrong.
Code Change & Security
How long does an on-the-bench code change actually take?
Budget 20-30 minutes the first time - it's fiddly, not difficult, and it gets quicker with practice. Our bench-method walkthrough covers the standard-chamber procedure step by step with realistic timing across the whole non-ECP Borg range.
Budget 20-30 minutes the first time - it's fiddly, not difficult, and it gets quicker with practice. Our bench-method walkthrough covers the standard-chamber procedure step by step with realistic timing across the whole non-ECP Borg range.
How many people can share one code?
As many as you like - but only one active code at a time. This model doesn't support individual user codes or an audit trail; everyone who needs entry uses the same PIN. If you need to know who came and went, or want separate revocable codes, that's a smart lock feature, not a mechanical digital one.
As many as you like - but only one active code at a time. This model doesn't support individual user codes or an audit trail; everyone who needs entry uses the same PIN. If you need to know who came and went, or want separate revocable codes, that's a smart lock feature, not a mechanical digital one.
What if I lose track of the current code?
Take the lock off the door and follow the on-the-bench procedure again - you don't need to know the old code to set a new one, just physical access to the pins inside. Spare pins (BLS213 coded, BLS214 non-coded) are available if any go missing during the process - see our spares guide.
Take the lock off the door and follow the on-the-bench procedure again - you don't need to know the old code to set a new one, just physical access to the pins inside. Spare pins (BLS213 coded, BLS214 non-coded) are available if any go missing during the process - see our spares guide.
Installation & Compatibility
Can I install this myself, or should I use a locksmith?
Confident DIYers regularly fit this style of lock, provided the mortice pocket is already cut or you're comfortable cutting one accurately. If you'd rather not risk a 96×26mm pocket on an expensive aluminium gate, Terry's team can supply and fit it - see our site survey and installation service.
Confident DIYers regularly fit this style of lock, provided the mortice pocket is already cut or you're comfortable cutting one accurately. If you'd rather not risk a 96×26mm pocket on an expensive aluminium gate, Terry's team can supply and fit it - see our site survey and installation service.
Does the 28mm latch work with any electric strike?
The latch format itself is compatible with electric strikes generally, but strike bodies vary by manufacturer and door/frame construction. Confirm the specific strike model with your access-control supplier or installer before ordering, particularly on a narrow aluminium frame where clearance is already tight.
The latch format itself is compatible with electric strikes generally, but strike bodies vary by manufacturer and door/frame construction. Confirm the specific strike model with your access-control supplier or installer before ordering, particularly on a narrow aluminium frame where clearance is already tight.
Which spare latch do I order if mine gets damaged?
You'll need to know your door or gate's handing first - the replacement latches are sold as separate Left Hand and Right Hand SKUs, not a universal part. Our door handing guide explains LH/RH and LHI/RHI/LHO/RHO conventions used across the trade.
You'll need to know your door or gate's handing first - the replacement latches are sold as separate Left Hand and Right Hand SKUs, not a universal part. Our door handing guide explains LH/RH and LHI/RHI/LHO/RHO conventions used across the trade.
Related Products, Guides and Chapters
Direct sibling and 28mm platform: BL2202SC (with holdback) · BL2702SCECP (28mm, ECP, key override)
60mm-backset alternatives: BL2200 · BL2201SCECP · BL2501SSECP · BL2005SC (rim-fixed deadbolt) · BL2020SC (back-to-back)
Heavy duty / high traffic: Borg BL7701 · Lockwood 3572DX · Carbine CDL7100SC-HD
Spares: 28mm Spare Latch, LH · 28mm Spare Latch, RH · Coded Tumbler · Non-Coded Tumbler · Standard Spindle · Scar Plate
Categories: Digital Mechanical Locks · Narrow Frame Doors
Buyer's Guide chapters: Ch 16 Mech-Digi on Gates · Ch 16 Borg Naming Decoded · Ch 16 Code Changing
Helpful blog reading: Gate Post Too Narrow for a 60mm Latch? · Changing Codes on Mechanical Digital Locks · MG Pro & ECP Explained · Understanding Door Handing · Why Our Mech-Digi Range Beats Hardware Store Imitations · Site Survey and Installation
What's In The Box - Borg BL2002SC
- Borg BL2002SC outside knob keypad assembly (satin chrome)
- Inside paddle handle - no holdback (satin chrome)
- 28mm backset mortice latch (96×26mm faceplate; 15.5mm bolt projection)
- Strike plate and fixing screws
- Spindle
- 2 × coded spare pins (red)
- 2 × non-coded spare pins (blue)
- Tweezers (for on-the-bench code change)
- Hex wrench (Allen key)
- Fixings and installation hardware
No holdback device is included. Code change is an on-the-bench job with the lock off the door. Set and verify the code on the bench before installation.
Borg BL2002SC - Dimensions
Outside - knob keypad dimensional drawing
Inside - paddle handle (no holdback) dimensional drawing
Borg BL2000 Series - Product Brochure
BL2000 Series - full model range including BL2002SC narrow stile 28mm backset, no holdback
PDF Files - BL2002SC
Borg BL2000 Series Product Leaflet (PDF)
Specifications, code combinations and dimensioned drawings for the BL2000 non-ECP base series.
Specifications, code combinations and dimensioned drawings for the BL2000 non-ECP base series.
Borg Non-ECP Locks Code Change Instructions (PDF)
Step-by-step on-the-bench code-change procedure for Borg non-ECP mechanical digital locks.
Step-by-step on-the-bench code-change procedure for Borg non-ECP mechanical digital locks.
Borg BL2000 Series Accessories (PDF)
Spare parts flyer for the BL2000 Series - keypad-only units, conversion kits and scar plates.
Spare parts flyer for the BL2000 Series - keypad-only units, conversion kits and scar plates.
Borg Lock Servicing Guide (PDF)
General maintenance guidance for Borg mechanical pushbutton keypad locks.
General maintenance guidance for Borg mechanical pushbutton keypad locks.
Borg Locks Warranty
Borg products sold in Australia are covered against mechanical defects in materials and workmanship under normal use and service. Warranty claims are handled by Terry's Tradies Pty Ltd and its associated websites, trading names, and subsidiaries.
Warranty Summary
What the Warranty Covers
- Mechanical defects in materials and workmanship
- Defects arising under normal use and service conditions
- Repair or replacement of defective units at the discretion of the Australian distributor (LSC)
What the Warranty Does Not Cover
- Damage arising from misuse, vandalism, or abuse
- Damage resulting from improper installation
- Locks that have been dismantled - dismantling invalidates the warranty
- Normal wear and tear
- Cosmetic damage not affecting function
How to Make a Claim
For full returns and warranty claim procedures, visit our Returns & Warranty page - this is kept up to date and is the authoritative reference for current claim steps.
- Contact Terry's Tradies Pty Ltd first if you purchased through us or one of its associated trading names - we will assess the issue and manage the warranty process with LSC on your behalf. You do not need to contact LSC or Borg Locks UK directly.
- Have your proof of purchase ready (receipt or order confirmation).
- Warranty claims for Borg products in Australia are processed through LSC, the authorised Australian importer and distributor. Where an item is returned to LSC, freight charges must be prepaid and the item returned within the warranty period.
- If LSC finds the returned item to be defective, it will be repaired or replaced, and a detailed assessment report is provided to the customer after examination.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The Borg manufacturer warranty above operates alongside - and does not limit - these statutory rights.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The Borg manufacturer warranty above operates alongside - and does not limit - these statutory rights.
Confused? Overwhelmed? We get it.
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