Borg Mechanical Digital BL2005SC - Knob Keypad - Rim-Fixed Deadbolt - Satin Chrome
At A Glance
At A Glance
DISPATCHSame Day Before 11am
PIN CodeThe Borg BL2005SC is a fully mechanical digital lock with a knob keypad outside and a rim-fixed deadbolt. Unlike mortice or tubular latch locks, which require a pocket to be cut into the door edge, the BL2005SC deadbolt is surface-mounted on the door face - no door edge drilling or morticing required. The bolt throws 22mm into a strike plate fixed to the door frame.
Operating logic: enter the code on the outside keypad to retract the bolt and open the door. Turn the inside knob to throw the bolt and lock the door. The inside knob can also retract the bolt from inside without entering a code - providing free inside egress. Satin chrome finish. Over 8,000 combinations with the tumbler code system (lock removal required to change code). Suits doors from 35mm to 80mm thick - a wider range than most of the BL2000 family, since there is no latch body to fit into the door edge. Both open-in and open-out strike plates are supplied. No batteries.
A patented coding-chamber load-plate design resists code cracking, and the lock is a direct footprint retrofit for the older Unican 7014 mechanical pushbutton lock. For the difference between this bolt-format lock and the tubular latch models elsewhere in the range, see our latch vs bolt mechanical digital locks guide.
Estimated Dispatch
Usually ships same day if ordered before 11am AEST (excludes Queensland public holidays).
Usually ships same day if ordered before 11am AEST (excludes Queensland public holidays).
Rim-Fixed Deadbolt - No Mortice Required
The BL2005SC uses a rim-fixed deadbolt that is surface-mounted on the door face. No pocket needs to be cut into the door edge. The bolt throws 22mm horizontally into a strike plate fixed to the door frame or jamb. This makes it suitable for doors where morticing is not possible - such as hollow-core doors, glass-framed doors, or thin-section doors where cutting a mortice would compromise structural integrity. Both an open-in and an open-out strike plate are supplied. See our bolt throw explainer for why the 22mm figure matters for security.
The BL2005SC uses a rim-fixed deadbolt that is surface-mounted on the door face. No pocket needs to be cut into the door edge. The bolt throws 22mm horizontally into a strike plate fixed to the door frame or jamb. This makes it suitable for doors where morticing is not possible - such as hollow-core doors, glass-framed doors, or thin-section doors where cutting a mortice would compromise structural integrity. Both an open-in and an open-out strike plate are supplied. See our bolt throw explainer for why the 22mm figure matters for security.
Code to Open - Turn Inside Knob to Lock
To open: enter the correct code on the outside keypad. The bolt retracts and the door can be opened. To lock: turn the inside knob to throw the bolt into the strike. To open from inside: turn the inside knob in the opposite direction to retract the bolt - no code required from inside. The door stays locked until either the code is entered from outside or the inside knob retracts the bolt.
To open: enter the correct code on the outside keypad. The bolt retracts and the door can be opened. To lock: turn the inside knob to throw the bolt into the strike. To open from inside: turn the inside knob in the opposite direction to retract the bolt - no code required from inside. The door stays locked until either the code is entered from outside or the inside knob retracts the bolt.
Inside Knob Always Free - No Code Required to Exit
The inside knob can be turned to retract the deadbolt without entering a code. Free inside egress at all times.
The inside knob can be turned to retract the deadbolt without entering a code. Free inside egress at all times.
Code Change Requires Lock Removal
Tumbler-based code system. To change the PIN, the lock must be removed. Remove the 4 red screws, carefully lift the cover plate (springs attached), hold the C tumbler depressed, then use the supplied tweezers to reposition the red (coded) and blue (uncoded) tumblers. Over 8,000 combinations; code length adjustable 3 to 7 digits. This is a bench job, not an on-door change - see our step-by-step guide to changing codes on Borg standard-chamber locks before you start.
Tumbler-based code system. To change the PIN, the lock must be removed. Remove the 4 red screws, carefully lift the cover plate (springs attached), hold the C tumbler depressed, then use the supplied tweezers to reposition the red (coded) and blue (uncoded) tumblers. Over 8,000 combinations; code length adjustable 3 to 7 digits. This is a bench job, not an on-door change - see our step-by-step guide to changing codes on Borg standard-chamber locks before you start.
Fully Mechanical - No Batteries Required
Entirely mechanical. No power source, no wiring, and no battery maintenance at any point.
Entirely mechanical. No power source, no wiring, and no battery maintenance at any point.
Designed for light usage areas - internal use
Not suitable for high traffic commercial use
For heavy duty: consider the Borg BL7701, Lockwood 3572DX, or Carbine CDL7100SC-HD. Our heavy duty commercial mechanical digital locks guide compares cycle ratings and fire certification across the three brands.
For heavy duty: consider the Borg BL7701, Lockwood 3572DX, or Carbine CDL7100SC-HD. Our heavy duty commercial mechanical digital locks guide compares cycle ratings and fire certification across the three brands.
Single PIN Code Only
Accepts one active PIN code at a time.
Accepts one active PIN code at a time.
Key Features
- Rim-fixed deadbolt - surface mounted on door face; no door edge morticing required.
- Stainless steel laminated bolt with a 22mm throw.
- Code to open from outside; inside knob always free to lock and unlock - no code required to exit.
- Both open-in and open-out strike plates supplied.
- Over 8,000 non-sequential code combinations; code length adjustable 3 to 7 digits.
- A patented load-plate design in the coding chamber resists code-cracking attempts.
- Satin chrome finish.
- Fully mechanical - no batteries, no wiring, no power source.
- No key override - PIN code entry only.
- 60mm backset.
- Suits doors from 35mm to 80mm thick.
- Fully reversible for left or right hand doors.
- 50,000 cycle rating.
- Compact BL2000 series profile - a direct footprint retrofit for the older Unican 7014 mechanical pushbutton lock.
Access Methods
There is no key override and no fingerprint, card or app access on this model - it is PIN code entry only, from the outside face of the door.
What's in the Box
BL2005SC Rim-Fixed Deadbolt Lockset
- Outside knob keypad assembly (satin chrome)
- Inside knob assembly (satin chrome)
- Rim-fixed stainless steel laminated deadbolt (22mm throw)
- Open-in strike plate
- Open-out strike plate
- Spindle (120mm - flat bladed)
- 2 x coded tumblers (red - spare)
- 2 x non-coded tumblers (blue - spare)
- Tweezers (for tumbler code change)
- Hex wrench (Allen key)
- Fixings and installation hardware to suit 35 to 80mm doors
Suitable Uses
- Doors where morticing is not possible - hollow-core doors, glass-framed doors, thin-section aluminium-framed doors.
- Internal doors where a surface-mounted deadbolt is preferred over a mortice latch for installation simplicity - browse the full Digital Mechanical Locks range or the internal door category.
- Applications where the door opens in one direction only and the correct strike plate (open-in or open-out) can be selected.
- Storage rooms, offices, and amenity doors where battery-free keyless entry with a deadbolt is the specification.
- Retrofit applications where cutting a mortice into the door edge is not practical, including replacing an older Unican 7014 mechanical pushbutton lock.
Available Finish Options
Satin Chrome
(This Product)
STK BL2005SC
Finish selection does not affect functionality, compliance, or performance. For a marine-grade rim deadbolt in this same family, see the finish options in the Item Code Family table below.
Borg BL2000 Series Knob Keypad - Product Family
All models are fully mechanical with no batteries. All have a knob keypad on the outside.
ECP = Easicode Pro on-door code change. MG Pro = Marine Grade Pro (1,000hr salt spray). BTB = back-to-back keypads both sides. Tumbler models require lock removal to change code. Item codes corrected against the confirmed live catalogue - the legacy version of this table used the superseded labels BL2001SC/BL2001PB/BL2600SC for the three rows now shown as BL2000SC/BL2000PB/BL2600MGBC, and has been extended with BL2615MGPROECP, BL2020SC and BL2200, all built and merged since this table was last drafted.
Full Specifications
Dimensions
BL2005SC - outside knob keypad and inside knob dimensional drawing. A matching "2005 Model Rim Deadbolt" drawing also appears in the BL2000 Series Product Leaflet.
Frequently Asked Questions
What is a rim-fixed deadbolt and how is it different from a mortice or tubular latch?
A rim-fixed deadbolt is surface-mounted on the door face - the bolt mechanism sits on the surface of the door rather than being inserted into a pocket cut into the door edge. This means no morticing is required. The bolt throws horizontally into a strike plate fixed to the door frame. It is different from a tubular latch (which is spring-loaded and retracts automatically) - the BL2005SC bolt must be actively thrown (by turning the inside knob) and retracted (by code from outside or knob from inside). Our latch vs bolt guide covers the distinction across the whole mechanical digital range.
A rim-fixed deadbolt is surface-mounted on the door face - the bolt mechanism sits on the surface of the door rather than being inserted into a pocket cut into the door edge. This means no morticing is required. The bolt throws horizontally into a strike plate fixed to the door frame. It is different from a tubular latch (which is spring-loaded and retracts automatically) - the BL2005SC bolt must be actively thrown (by turning the inside knob) and retracted (by code from outside or knob from inside). Our latch vs bolt guide covers the distinction across the whole mechanical digital range.
Which strike plate should I use - open-in or open-out?
Both are supplied. Select based on how your door opens: open-in if the door opens towards you (inward-opening); open-out if the door opens away from you (outward-opening). When viewed from the keypad (outside) side: an inward-opening door swings towards the inside of the room; an outward-opening door swings away. If in doubt, fit the lock and test both strike plates to confirm which provides correct bolt engagement with your frame.
Both are supplied. Select based on how your door opens: open-in if the door opens towards you (inward-opening); open-out if the door opens away from you (outward-opening). When viewed from the keypad (outside) side: an inward-opening door swings towards the inside of the room; an outward-opening door swings away. If in doubt, fit the lock and test both strike plates to confirm which provides correct bolt engagement with your frame.
Can I open the door from inside without entering a code?
Yes. The inside knob operates the deadbolt freely without code entry. Turning the inside knob in one direction throws the bolt (locks); turning it in the other direction retracts the bolt (unlocks). Code entry is only required from the outside.
Yes. The inside knob operates the deadbolt freely without code entry. Turning the inside knob in one direction throws the bolt (locks); turning it in the other direction retracts the bolt (unlocks). Code entry is only required from the outside.
How do I change the PIN code?
The lock must be removed from the door. Remove the 4 red screws, carefully lift the cover plate (springs attached), hold the C tumbler depressed, then use the supplied tweezers to reposition the red (coded) and blue (uncoded) tumblers. Test before reinstalling. Codes are non-sequential - buttons can be pressed in any order. Spare tumblers allow code length adjustment from 3 to 7 digits. Our bench code-change guide walks through the whole procedure with photos.
The lock must be removed from the door. Remove the 4 red screws, carefully lift the cover plate (springs attached), hold the C tumbler depressed, then use the supplied tweezers to reposition the red (coded) and blue (uncoded) tumblers. Test before reinstalling. Codes are non-sequential - buttons can be pressed in any order. Spare tumblers allow code length adjustment from 3 to 7 digits. Our bench code-change guide walks through the whole procedure with photos.
Can this be used externally?
The BL2005SC is listed for internal use. The satin chrome finish is not rated for outdoor weather exposure or coastal/marine environments. For an external rim-fixed deadbolt in a marine grade finish, see the BL2601MGPROECP (marine grade, ECP) or the BL2615MGPROECP (horizontal rim deadbolt, marine grade, ECP). Our MG Pro and ECP explained guide covers what those badges mean.
The BL2005SC is listed for internal use. The satin chrome finish is not rated for outdoor weather exposure or coastal/marine environments. For an external rim-fixed deadbolt in a marine grade finish, see the BL2601MGPROECP (marine grade, ECP) or the BL2615MGPROECP (horizontal rim deadbolt, marine grade, ECP). Our MG Pro and ECP explained guide covers what those badges mean.
Additional Information
Strike plate positioning:
The strike plate must be positioned precisely so the bolt engages cleanly and fully when thrown. Mark the bolt position on the door frame before drilling. The bolt should engage at least 15mm into the strike keep when fully extended. If the bolt binds or doesn't engage fully, adjust the strike plate position. Ensure the door closes squarely before fitting the strike to avoid misalignment. Our bolt throw guide explains why engagement depth matters for security.
The strike plate must be positioned precisely so the bolt engages cleanly and fully when thrown. Mark the bolt position on the door frame before drilling. The bolt should engage at least 15mm into the strike keep when fully extended. If the bolt binds or doesn't engage fully, adjust the strike plate position. Ensure the door closes squarely before fitting the strike to avoid misalignment. Our bolt throw guide explains why engagement depth matters for security.
Setting the code before installation:
The tumbler code can be set on the bench before installation. Set and verify the code before mounting the lock. This avoids removing a fitted lock for the first code change and confirms the lock operates correctly before installation.
The tumbler code can be set on the bench before installation. Set and verify the code before mounting the lock. This avoids removing a fitted lock for the first code change and confirms the lock operates correctly before installation.
Door thickness range:
The BL2005SC suits doors from 35mm to 80mm thick - a wider range than the 35-54mm of tubular latch models in the BL2000 family, because there is no latch body that has to fit into the door edge. The 120mm spindle supplied accommodates this full range. If the spindle needs to be trimmed, cut only from the inside knob side.
The BL2005SC suits doors from 35mm to 80mm thick - a wider range than the 35-54mm of tubular latch models in the BL2000 family, because there is no latch body that has to fit into the door edge. The 120mm spindle supplied accommodates this full range. If the spindle needs to be trimmed, cut only from the inside knob side.
Retrofit and replacement parts:
This lock is a direct footprint retrofit for the older Unican 7014 mechanical pushbutton lock. If you have a secondary lock question more broadly - for example whether a rim-fixed deadbolt like this one makes sense alongside your main door lock - our secondary locks and one-penetration principle guide is a useful read.
This lock is a direct footprint retrofit for the older Unican 7014 mechanical pushbutton lock. If you have a secondary lock question more broadly - for example whether a rim-fixed deadbolt like this one makes sense alongside your main door lock - our secondary locks and one-penetration principle guide is a useful read.
Code security:
The coding chamber uses a patented load-plate design that resists code-cracking attempts - a genuine mechanical safeguard, not just a marketing claim. Our guide to why our mech-digi range beats hardware store imitations covers this in more depth.
The coding chamber uses a patented load-plate design that resists code-cracking attempts - a genuine mechanical safeguard, not just a marketing claim. Our guide to why our mech-digi range beats hardware store imitations covers this in more depth.
Warranty
Borg Locks Warranty - 12 Months (Australia)
All Borg locks are warranted against mechanical defects in materials and workmanship under normal use and service for a minimum of 12 months from date of sale. The warranty does not cover damage arising from misuse, vandalism, or improper installation. The lock must not be dismantled - doing so will invalidate the warranty.
All Borg locks are warranted against mechanical defects in materials and workmanship under normal use and service for a minimum of 12 months from date of sale. The warranty does not cover damage arising from misuse, vandalism, or improper installation. The lock must not be dismantled - doing so will invalidate the warranty.
Purchased through Terry's Locksmiths? Contact Terry's Locksmiths first - we'll manage your warranty claim on your behalf. This warranty operates alongside your rights under the Australian Consumer Law.
Download PDF Resources
Borg BL2000 Series Product Leaflet (PDF)
Light duty BL2000 series overview, including a dedicated 2005 Model Rim Deadbolt drawing - the source for this page's combinations, cycle rating and load-plate figures.
Light duty BL2000 series overview, including a dedicated 2005 Model Rim Deadbolt drawing - the source for this page's combinations, cycle rating and load-plate figures.
Borg Non-ECP Locks Code Change Instructions (PDF)
Step-by-step tumbler code-change procedure for the BL2000 series bench method used on this lock.
Step-by-step tumbler code-change procedure for the BL2000 series bench method used on this lock.
Borg BL2000 Series Spare Parts List (PDF)
Spare parts and accessories catalogue for the whole BL2000 series, including tumblers and spindles.
Spare parts and accessories catalogue for the whole BL2000 series, including tumblers and spindles.
Borg Lock Servicing Guide (PDF)
General maintenance and servicing guidance for the Borg mechanical digital range.
General maintenance and servicing guidance for the Borg mechanical digital range.
Borg BL2005SC - FAQ, Setup and Owner's Guide
Everything below is here to help you buy, install, code and live with your Borg BL2005SC. For the wider mechanical digital lock category see our Mechanical Digital Locks Buyer's Guide chapter, and for general smart-lock questions see the Smart Lock FAQ (Chapter 13).
Bolt Format and Door Fit
Is a 22mm bolt throw actually secure?
Bolt throw is the distance the bolt projects into the frame - the more it projects, the harder the door is to force at the gap. 22mm is a solid mid-range figure for a surface-mounted rim deadbolt of this type. Our bolt throw explainer breaks down what different projection figures mean in practice, and our latch vs bolt security comparison covers how bolt-format locks compare to spring latches generally.
Bolt throw is the distance the bolt projects into the frame - the more it projects, the harder the door is to force at the gap. 22mm is a solid mid-range figure for a surface-mounted rim deadbolt of this type. Our bolt throw explainer breaks down what different projection figures mean in practice, and our latch vs bolt security comparison covers how bolt-format locks compare to spring latches generally.
Will this fit a narrow aluminium-framed glass door?
Because the BL2005SC mounts on the door face rather than being cut into the door edge, it is one of the few mechanical digital options that can suit narrow-stile aluminium and glass-framed doors where a mortice or tubular latch body would not fit. Confirm your door face has enough flat area for the keypad and knob housings before ordering.
Because the BL2005SC mounts on the door face rather than being cut into the door edge, it is one of the few mechanical digital options that can suit narrow-stile aluminium and glass-framed doors where a mortice or tubular latch body would not fit. Confirm your door face has enough flat area for the keypad and knob housings before ordering.
My door is thicker than most BL2000 models allow - will this still fit?
Yes - the BL2005SC's rim-fixed format suits doors from 35mm to 80mm thick, noticeably wider than the 35-54mm range of the tubular latch models in this family, because there is no latch body that has to fit inside the door edge.
Yes - the BL2005SC's rim-fixed format suits doors from 35mm to 80mm thick, noticeably wider than the 35-54mm range of the tubular latch models in this family, because there is no latch body that has to fit inside the door edge.
Choosing the Right BL2000 Configuration
I need this rim deadbolt format but for an external gate - what do you have?
See the Borg BL2615MGPROECP - the same horizontal rim-deadbolt concept in a non-handed, marine grade, on-door ECP format built for gates. Alternatively the single-sided BL2601MGPROECP covers marine-grade knob keypad applications with a different bolt format.
See the Borg BL2615MGPROECP - the same horizontal rim-deadbolt concept in a non-handed, marine grade, on-door ECP format built for gates. Alternatively the single-sided BL2601MGPROECP covers marine-grade knob keypad applications with a different bolt format.
I want the same idea but with a tubular latch instead of a bolt - what's the equivalent?
For a single-sided tubular latch with a similar light-duty profile, see the BL2000SC (medium lever) or the paddle-and-holdback BL2200. If you need code from both sides, the BL2020SC back-to-back is the closest match in this family. Our latch vs bolt guide explains when each format makes more sense.
For a single-sided tubular latch with a similar light-duty profile, see the BL2000SC (medium lever) or the paddle-and-holdback BL2200. If you need code from both sides, the BL2020SC back-to-back is the closest match in this family. Our latch vs bolt guide explains when each format makes more sense.
Code Changing and Security
How long does a code change actually take?
This is a bench job, not an on-door change - budget 10 to 15 minutes the first time, faster once you have done it once or twice. Our realistic code-change timing guide compares this against the on-door Easicode Pro method used on this lock's ECP siblings, which takes seconds.
This is a bench job, not an on-door change - budget 10 to 15 minutes the first time, faster once you have done it once or twice. Our realistic code-change timing guide compares this against the on-door Easicode Pro method used on this lock's ECP siblings, which takes seconds.
Where do I get spare tumblers if I need them?
Spare red (coded) and blue (uncoded) tumblers are included in the box and also listed in the BL2000 Series Spare Parts List. Our spares section of the code-changing guide explains the tumbler system across the Borg range.
Spare red (coded) and blue (uncoded) tumblers are included in the box and also listed in the BL2000 Series Spare Parts List. Our spares section of the code-changing guide explains the tumbler system across the Borg range.
Installation and Compatibility
Can I install this myself?
Yes, with standard door hardware tools - no morticing chisel work required, which makes this one of the more straightforward BL2000-family installs. The lock is also a direct footprint retrofit for the older Unican 7014 mechanical pushbutton lock. If you would prefer a professional fit, our Advice and Installation page covers what Terry's team can do for you.
Yes, with standard door hardware tools - no morticing chisel work required, which makes this one of the more straightforward BL2000-family installs. The lock is also a direct footprint retrofit for the older Unican 7014 mechanical pushbutton lock. If you would prefer a professional fit, our Advice and Installation page covers what Terry's team can do for you.
Is this lock handed, and can I reverse it later?
No - it is fully reversible on site for left or right hand doors. Handing is set by which strike plate you fit (open-in or open-out), not by the lock body itself, so you can re-hand it later if the door swing changes by swapping the strike plate.
No - it is fully reversible on site for left or right hand doors. Handing is set by which strike plate you fit (open-in or open-out), not by the lock body itself, so you can re-hand it later if the door swing changes by swapping the strike plate.
Suitability and Limitations
What if I outgrow the BL2000 series duty rating?
Step up to the Borg BL7701, the Lockwood 3572DX, or the Carbine CDL7100SC-HD. Our Lockwood vs Borg vs Carbine comparison and heavy duty commercial guide both cover cycle ratings and fire certification across all three brands.
Step up to the Borg BL7701, the Lockwood 3572DX, or the Carbine CDL7100SC-HD. Our Lockwood vs Borg vs Carbine comparison and heavy duty commercial guide both cover cycle ratings and fire certification across all three brands.
Related Products, Guides and Chapters
BL2000 series family: BL2020SC · BL2501SSECP · BL2201SCECP · BL2200 · BL2202SC · BL2002SC · BL2000SC · BL2000PB · BL2600MGBC · BL2601MGPROECP
Same bolt format, gate-rated: Borg BL2615MGPROECP
Heavy duty alternatives: Borg BL7701 · Lockwood 3572DX · Carbine CDL7100SC-HD
Buyer's Guide: Ch 16 What Is Mech-Digi · Ch 16 Latch or Bolt · Ch 16 Code Changing · Ch 16 Choosing Between Brands
Helpful blog reading: Latch vs Bolt Mechanical Digital Locks · What Is Bolt Throw and Why Does It Matter · Secondary Locks and the One-Penetration Principle · Changing Codes on Mechanical Digital Locks · Lockwood vs Borg vs Carbine · MG Pro and ECP Explained · Why Our Mech-Digi Range Beats Hardware Store Imitations · Heavy Duty Commercial Mechanical Digital Locks
What's In The Box - Borg BL2005SC
- Outside knob keypad assembly (satin chrome)
- Inside knob assembly (satin chrome)
- Rim-fixed stainless steel laminated deadbolt (22mm throw)
- Open-in strike plate
- Open-out strike plate
- Spindle (120mm - flat bladed)
- 2 x coded tumblers (red - spare)
- 2 x non-coded tumblers (blue - spare)
- Tweezers (for tumbler code change)
- Hex wrench (Allen key)
- Fixings and installation hardware
Both an open-in and an open-out strike plate are included. Select the correct one for your door's swing direction - see the FAQ tab. Code can be set on the bench before installation.
Borg BL2005SC - Dimensions
BL2005SC - outside knob keypad and inside knob dimensional drawing. Bolt throw: 22mm. Backset: 60mm.
Borg BL2000 Series - Product Brochure
BL2000 Series - full model range including BL2005SC rim-fixed deadbolt variant
PDF Files - BL2005SC
Borg BL2000 Series Product Leaflet (PDF)
Light duty BL2000 series overview, including a dedicated 2005 Model Rim Deadbolt drawing - the source for this page's combinations, cycle rating and load-plate figures.
Light duty BL2000 series overview, including a dedicated 2005 Model Rim Deadbolt drawing - the source for this page's combinations, cycle rating and load-plate figures.
Borg Non-ECP Locks Code Change Instructions (PDF)
Step-by-step tumbler code-change procedure for the BL2000 series bench method used on this lock.
Step-by-step tumbler code-change procedure for the BL2000 series bench method used on this lock.
Borg BL2000 Series Spare Parts List (PDF)
Spare parts and accessories catalogue for the whole BL2000 series, including tumblers and spindles.
Spare parts and accessories catalogue for the whole BL2000 series, including tumblers and spindles.
Borg Lock Servicing Guide (PDF)
General maintenance and servicing guidance for the Borg mechanical digital range.
General maintenance and servicing guidance for the Borg mechanical digital range.
Borg Locks Warranty
Borg products sold in Australia are covered against mechanical defects in materials and workmanship under normal use and service. Warranty claims are handled by Terry's Tradies Pty Ltd and its associated websites, trading names, and subsidiaries.
Warranty Summary
What the Warranty Covers
- Mechanical defects in materials and workmanship
- Defects arising under normal use and service conditions
- Repair or replacement of defective units at the discretion of the Australian distributor (LSC)
What the Warranty Does Not Cover
- Damage arising from misuse, vandalism, or abuse
- Damage resulting from improper installation
- Locks that have been dismantled - dismantling invalidates the warranty
- Normal wear and tear
- Cosmetic damage not affecting function
How to Make a Claim
For full returns and warranty claim procedures, visit our Returns & Warranty page - this is kept up to date and is the authoritative reference for current claim steps.
- Contact Terry's Tradies Pty Ltd first if you purchased through us or one of its associated trading names - we will assess the issue and manage the warranty process with LSC on your behalf. You do not need to contact LSC or Borg Locks UK directly.
- Have your proof of purchase ready (receipt or order confirmation).
- Warranty claims for Borg products in Australia are processed through LSC, the authorised Australian importer and distributor. Where an item is returned to LSC, freight charges must be prepaid and the item returned within the warranty period.
- If LSC finds the returned item to be defective, it will be repaired or replaced, and a detailed assessment report is provided to the customer after examination.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The Borg manufacturer warranty above operates alongside - and does not limit - these statutory rights.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The Borg manufacturer warranty above operates alongside - and does not limit - these statutory rights.
Confused? Overwhelmed? We get it.
Choosing the right smart lock can be genuinely tricky - door types, backsets, app platforms, compatibility with your existing hardware... there is a lot to consider. We have decades of experience fitting locks of all types, including smart locks, and we are happy to help.
Our expert recommendation service is free. Upload a few photos of your door and describe what you need, and one of our qualified locksmiths will give you a personalised recommendation.
Get Your Free Recommendation →How it works - three easy steps:
1. Upload photos
A few clear shots of your door, lock and frame - inside and out.
2. We assess
Our locksmith reviews your setup and requirements - door type, weather exposure, how you want to use it.
3. You get a recommendation
A personalised recommendation tailored to your door, budget and needs. No pressure, no upsell.
Also useful while you are deciding:
