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Borg BL2601 MG Pro Mechanical Digital Knob Lock - Marine Grade Pro - 316 Stainless Steel - Matt Black

Borg

MRRP $350.08
Terry's In-Store Price $320.07
Terry's Online Price $265.06
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SKU:
STK BL2601MGPRO
UPC:
1987402121337
Availability:
Usually same day dispatch (if ordered before 11am)
Colour/Finish:
Black
Type of Handle:
Stub Lever
Type of Handle:
Knob
Back-Set:
60mm
Type of Lock:
Tubular Latch
atc-product:
736
Access Method:
Pin Code
Feature:
Marine Grade
Feature:
Rain Resistant
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Borg Locks logo

Borg BL2601MGPRO Marine Grade Pro Mechanical Digital Knob Lock - 316 Stainless Steel - Matt Black

At A Glance

At A Glance
PIN codePIN Code

The Borg BL2601MGPRO (BL2601 MG Pro) is a fully mechanical digital knob lock built for outdoor and coastal environments. Designated Marine Grade Pro (MG Pro), it is constructed from 316 stainless steel throughout - including the latch - and is finished in a matt black Marine Pro coating engineered for extended resistance to salt air, UV exposure, and harsh weather. The lock has been independently tested to 1,000 hours of continuous salt spray, and Borg warrants corrosion resistance for 12 months from date of sale.

The BL2601 MG Pro uses a clutching knob mechanism: the external knob remains free-turning until the correct PIN is entered. The inside lever is always free to turn for immediate egress. An anti-thrust deadlatch pin secures the latch automatically when the gate or door closes. The lock is fully mechanical, requires no batteries, and has no wiring or power connection of any kind.

Code change is done On The Bench: the lock comes off the door, the red (coded) and blue (uncoded) code pieces are rearranged using the supplied tweezers, and the lock is refitted. Code length is adjustable from 3 to 7 digits, with over 8,000 possible combinations. The code is non-sequential - digits can be entered in any order. For on-door code change without removal, see the BL2601 MG Pro ECP with Easicode Pro.

The BL2601 MG Pro accepts doors from 35mm to 80mm thick, making it suitable for a wider range of gate and door constructions than the standard marine grade range. It sits within our wider range of Digital Mechanical Locks.

Dispatch
Estimated Dispatch
Usually ships same day if ordered before 11am AEST (excludes weekends and Queensland public holidays).
Marine grade
Marine Grade Pro - 316 Stainless Steel Construction
The BL2601 MG Pro is built from 316 stainless steel throughout, including the latch body. 316 SS provides significantly higher resistance to chloride-induced corrosion than standard stainless or marine grade finishes, making it the correct specification for pool gates, waterfront properties, and saline coastal environments. See our MG Pro and MG Pro 2 explained guide for where this model sits in Borg's grade tiers.
Salt spray tested
1,000 Hour Salt Spray Tested - Corrosion Resistance Warranted
The BL2601 MG Pro has been tested to 1,000 continuous hours of salt spray, and Borg warrants corrosion resistance for 12 months from date of sale. This is a significantly higher specification than standard marine grade products and is designed for the most demanding coastal and outdoor access control applications. See our corrosion comparison across the three brands we stock.
No batteries icon
Fully Mechanical - No Batteries Required
The BL2601 MG Pro is entirely mechanical. There is no power source, no wiring, and no battery maintenance. Code entry and latch operation are purely mechanical at all times.
Suitable use icon
Designed for light to medium usage areas
Not suitable icon
Not suitable for high traffic commercial use
For heavy duty commercial doors, see the Lockwood 3572DX, the Borg BL7701, or the Carbine CDL7100SC-HD. See our guide on heavy duty commercial mechanical digital locks for the full comparison.
Caution icon
Single PIN Code Only
The BL2601 MG Pro accepts one active PIN code at a time. Multiple codes cannot be stored simultaneously.
On The Bench code change
Code Change is On The Bench - Lock Removal Required
The BL2601 MG Pro uses Borg's On The Bench code system. Changing the PIN means taking the lock off the door, rearranging the internal red (coded) and blue (uncoded) code pieces with the supplied tweezers, and refitting. It is fiddly work, best done once and left alone. For on-door code change without removal, see the BL2601 MG Pro ECP with Easicode Pro - our Changing Codes on Mechanical Digital Locks guide walks through both methods side by side.

Installing on a narrow aluminium gate frame?

The BL2601MGPRO ships as standard with a 60mm backset tubular latch, which will not fit a narrow 50mm x 50mm aluminium gate frame. You can still fit this lock to a narrow-stile frame - order the matching 28mm backset latch below and use it in place of the standard 60mm latch that comes in the box.

The 28mm latch is handed and cannot be reversed, so confirm which way the gate opens as well as the frame size - see Accessories and Spares. Not sure which stile width you have? See our Gate Post Too Narrow for a 60mm Latch guide.

Compatible Gate Latch - Left Hand Right Hand

Order the correct handing alongside this lock to avoid an install delay.

Key features icon Key Features

  • 316 stainless steel construction throughout - Borg's Marine Grade Pro specification (the Easicode Pro version adds the improved MG Pro 2 coating).
  • 1,000 hour continuous salt spray tested; corrosion resistance warranted for 12 months from date of sale.
  • 60mm stainless steel anti-thrust tubular latch - latch body is also 316 SS, not just the keypad housing.
  • Matt black Marine Pro finish designed for UV and weather resistance in outdoor and coastal installations.
  • Fully mechanical - no batteries, no power, no wiring at any point in the product's lifetime.
  • Clutching knob - external knob is free-turning until the correct PIN code is entered, preventing forced access.
  • Inside lever always free to turn - immediate egress without code entry at all times.
  • Anti-thrust deadlatch pin automatically secures the bolt when the gate or door closes.
  • Single PIN code; code length adjustable from 3 to 7 digits using the On The Bench code piece system, with over 8,000 possible combinations.
  • Code is non-sequential - digits can be pressed in any order as long as all coded buttons are included.
  • Optional holdback function - inside lever can be held in the open position; holdback snib blank included if not required.
  • Reversible on site for left or right hand swing without tools.
  • Compatible with doors and gates from 35mm to 80mm thick.

Access Methods

This is a mechanical digital lock: the outside keypad is the only way in. There is no app, fob, card or key override on this model.

MethodAvailableNotes
PIN CodeYesSingle active code, On The Bench code change, no key override

Box contents icon What's in the Box

  • Borg BL2601 MG Pro digital knob keypad (316 SS, external unit)
  • Inside handle (lever, 316 SS)
  • Rubber gaskets x2
  • 60mm backset 316 stainless steel tubular latch with anti-thrust pin
  • Strike plate and box keep
  • Latch support post
  • Hexagon support posts
  • Spindles (100mm and 85mm)
  • Machine screws (50mm and 35mm)
  • Wood screws (15mm)
  • Code Card (factory preset code)
  • Coded pieces, red (for code setting)
  • Un-coded pieces, blue (for code setting)
  • Tweezers (for the On The Bench code change)
  • Holdback snib blank

Suitable uses icon Suitable Uses

  • Pool gates and outdoor pedestrian gates in beachside, canal-front, and coastal environments
  • Waterfront properties and marine facilities where salt spray exposure is ongoing
  • External access doors in environments where standard stainless steel corrodes prematurely
  • Outdoor amenity areas, resort and marina facilities requiring maintenance-free keyless entry
  • Applications where battery-free operation is required and code changes are infrequent
  • Gates and doors where higher door thickness compatibility (up to 80mm) is required

Available Finish Options

  • Matt Black
    Matt Black
    (This Product)
    STK BL2601MGPRO

Finish selection does not affect functionality, compliance, or performance.

This is currently the only finish available for this model. The Easicode Pro version, the BL2601MGPROECP, is also black only.

Product family icon BL2600 / BL2601 Marine Grade Series - Product Family

Model Construction Code Change Notes
BL2600MGBC Standard Marine Grade On The Bench - lock removal required Entry-level MG option
BL2601MGPRO 316 SS Marine Grade Pro - 1,000hr salt spray tested On The Bench - lock removal required This product - Marine Grade Pro; suits 35-80mm doors
BL2601MGPROECP 316 SS Marine Grade Pro 2 - 1,000hr salt spray tested Easicode Pro - on-door code change, no removal required Choose when regular site code changes are needed

Accessories and Spares

Item Description
BL2601KMGPRO Replacement knob keypad, Marine Grade Pro, black - the matching keypad for this lock
BL4401KMGPRO Lever-style Marine Grade Pro keypad from the BL4400 gate lock range - shares the BL2600 footprint per the BL4400 brochure, but the fit is not confirmed, so ask us first
BL4401KMGPROECP Lever-style Easicode Pro keypad, Marine Grade Pro, from the BL4400 gate lock range - the fit on this lock is not confirmed, so ask us first
BLS272000LH 28mm backset latch, Left Hand (handed - it cannot be reversed) - required for narrow aluminium gate frame installs, see Gate Frame
BLS272000RH 28mm backset latch, Right Hand (handed - it cannot be reversed) - required for narrow aluminium gate frame installs
BLSK09LSC Slam latch, night latch type, black - has an internal escape knob, so exit is always available from inside
BLSLKV Slam latch, cabinet latch type, black - no internal release, so for cupboards and cabinets only

Specifications icon Full Specifications

Brand Borg Locks
Model BL2601MGPRO
Series BL2600 / BL2601 Marine Grade Pro
Finish Matt Black (Marine Pro Grade)
Material 316 stainless steel throughout, including latch
Salt Spray Testing 1,000 hours continuous salt spray tested
Operation Type Fully mechanical - no batteries, no power
External Mechanism Clutching knob - free-turning until correct code entered
Inside Mechanism Lever handle - always free to turn
PIN Codes Stored Single PIN code only
Code Combinations Over 8,000 combinations
Code Length 3 to 7 digits (set On The Bench with the code pieces)
Code Entry Non-sequential - digits can be pressed in any order
Code Change Method On The Bench - lock must be removed from the door; tweezers provided
Backset 60mm (316 SS tubular latch included)
Door Thickness 35mm to 80mm
Latch 60mm 316 stainless steel tubular latch with anti-thrust deadlatch pin
Reversible Yes - on site, suits left or right hand swing
Holdback Yes - removable via holdback snib blank if not required
Key Override No
Weather Resistant Yes - Matt black Marine Pro finish, UV and weather resistant
Corrosion Warranty 12 months from date of sale
Warranty 12 months from date of sale - see Warranty

Dimensions icon Dimensions

Borg BL2601MGPRO marine grade pro mechanical digital knob lock dimensional drawing showing external keypad and internal handle measurements
Manufacturer dimensional drawing for the Borg BL2600 / BL2601 MG series. Standard 60mm backset. Compatible door thickness 35-80mm.

Frequently Asked Questions

What is the difference between the BL2601MGPRO and the BL2600MGBC?
The BL2601 MG Pro is a higher specification product. It is constructed from 316 stainless steel (the same grade used in marine and food-processing equipment) and has been tested to 1,000 hours of continuous salt spray exposure. The BL2600 MG uses standard marine grade materials and finish. For properties within a few hundred metres of the ocean, on canals, or adjacent to pools, the BL2601 MG Pro is the better-suited product.
How do I change the PIN code?
The BL2601 MG Pro uses the On The Bench code system. To change the code, the lock must be removed from the door. With the keypad face-down on a flat surface, remove the two red cover plate screws and press and hold the C button. Use the supplied tweezers to rearrange the red (coded) and blue (uncoded) code pieces to your new code combination. Replace the cover plate, refit the lock, and test the new code several times before closing the gate or door. Record the new code on the Code Card.
Is there a version with on-door code change?
Yes. The BL2601 MG Pro ECP uses the same 316 SS construction and Marine Pro finish but adds the Easicode Pro (ECP) on-door code change system. This allows the code to be changed while the lock is installed on the door using the included code change key. Choose the ECP version if code changes will be performed regularly on site without removing the lock.
Will this fit my aluminium gate frame?
The 60mm backset latch supplied in the box is designed for standard door applications. On narrow aluminium gate frames (50mm x 50mm or similar), the standard latch will not align correctly. The shorter 28mm backset latch is required, and it is handed, so order the correct hand - Left Hand or Right Hand - before completing your order if you are fitting to a gate frame.
Is the BL2601 MG Pro suitable for pool gates in Queensland?
The lock provides keyless access and 316 SS corrosion resistance appropriate for pool gate environments. However, pool gate compliance in Queensland is governed by the Pool Safety Standard under the Building Act 1975 and requires specific self-closing and self-latching mechanisms. The lock's job is access control, not the barrier's self-latching function: a pool barrier gate needs its own compliant self-closing, self-latching gate latch (such as a MagnaLatch) doing the barrier job, with this lock providing access control on top of it. Compliance must be confirmed with a licensed pool safety inspector before specifying any lock for a pool gate. See the full pool safety barrier gate treatment in our latch vs bolt guide. We can advise on the correct gate latch and installation configuration.

Tips icon Additional Information

Installation icon
Set the Code Before Installation:
The lock ships with a factory preset code printed on the Code Card in the box. Change the code before installing the lock - it is far easier on the bench than after fitting. The code change procedure requires the lock to be off the door every time, so getting this right before first installation avoids an immediate removal and refit.
Marine icon
Why 316 Stainless Steel Matters in Coastal Environments:
Standard stainless steel (304 grade) provides adequate corrosion resistance for most indoor applications, but in coastal environments with salt-laden air - particularly within 500 metres of the ocean or on canal-front properties - 304 SS can develop surface rust or pitting within months. 316 grade stainless adds molybdenum to the alloy, significantly improving resistance to chloride-induced corrosion. The BL2601 MG Pro's 1,000 hour salt spray test verifies this performance under independent testing conditions.
Care icon
Marine Grade Maintenance:
Even with 316 SS construction, periodic maintenance extends service life in extreme coastal environments. Monthly: wipe down with a silicon-based lubricant (such as GT85) applied by light spray; remove excess with a soft cloth. Do not use oil-based lubricants such as WD-40 - these attract dirt and degrade internal components. Annually: remove the lock and spray internally through the code piece holes on the reverse of the keypad with silicon-based lubricant; test all buttons and knob function. Full servicing instructions are in the Borg Servicing Guide PDF below.
Tips icon
Anti-Thrust Deadlatch - Strike Plate Positioning:
The anti-thrust pin beside the latchbolt must NOT enter the hole drilled for the latchbolt in the strike plate. If it does, the deadlatch function will not activate and the latch may be vulnerable to shimming. Adjust the strike plate position so the anti-thrust pin sits on the face of the strike plate when the door or gate is fully closed. Check this during installation before the gate is put into regular service.

Warranty

Warranty
Borg Locks Warranty - 12 Months (Australia)
All Borg locks are warranted against mechanical defects in materials and workmanship under normal use and service for a minimum of 12 months from date of sale. The warranty does not cover damage arising from misuse, vandalism, or improper installation. The lock must not be dismantled - doing so will invalidate the warranty. Proof of purchase required for all claims.
Purchased through Terry's Tradies Pty Ltd or one of its associated trading names? Contact us first - we will manage your warranty claim with the Australian distributor (LSC) on your behalf. This warranty operates alongside your rights under the Australian Consumer Law.

Download PDF Resources

Borg BL2000 Series Instruction Manual (PDF)
Borg installation manual (V3): box contents, handing, fitting, code change and holdback removal. It is written for the BL2000 series rather than this BL2600-series lock, so use it as a general guide.
Borg NON-ECP Locks Code Change Instructions (PDF)
The On The Bench code change procedure (remove the lock, rearrange the code pieces with tweezers) for non-ECP Borg models.
Borg BL2600 Series Latch Instructions (PDF)
Fitting the strike plate and drilling template, and installing the tubular latch, spindle, keypad and inside handle for the BL2600 series.
Borg Lock Servicing Guide (PDF)
Generic Borg keypad-lock maintenance guide - monthly silicone-based lubricant care and an annual full-service procedure.
Borg 2000 Series Accessories (PDF)
LSC accessories flyer for the BL2000 series - keypad-only and door conversion kits plus scar plates. Written for the BL2000 range, so ask us which kits suit this BL2600 lock.
Borg Locks logo

Borg BL2601 MG Pro - FAQ, Setup and Owner's Guide

Everything below covers material grade, gate fitting, code changes and pool-gate compliance for the BL2601 MG Pro 316 stainless knob lock. For the wider mechanical digital range see our Digital Mechanical Locks category.

Material & Coastal Suitability

Why does 316 stainless steel matter over standard 304?
Standard 304 stainless resists corrosion well indoors, but salt-laden coastal air attacks it - within 500 metres of the ocean, or on a canal-front property, 304 can develop surface rust or pitting within months. 316 grade adds molybdenum to the alloy, which significantly improves resistance to chloride-induced corrosion. That's why the BL2601 MG Pro is built from 316 throughout, including the latch, not just the visible keypad housing.
How much better is the BL2601 MG Pro than the standard BL2600 MG?
It's a genuine step up, not just a name change. The BL2600 MG uses standard marine grade materials and finish. The BL2601 MG Pro is 316 stainless throughout and independently tested to 1,000 continuous hours of salt spray. If the gate is within a few hundred metres of the ocean, on a canal, or right next to a pool, the BL2601 MG Pro is worth the upgrade.

Locking & Operation

What does "clutching knob" mean in practice?
The external knob spins freely on its own - it doesn't grip the latch mechanism - until the correct PIN is entered. This means someone can't force the door open by torquing the knob; without the code, turning the knob does nothing to the latch.
Does the gate lock itself automatically when it swings shut?
Yes. The anti-thrust deadlatch pin secures the bolt automatically as soon as the door or gate closes - this is a genuine self-latching tubular latch, unlike the rim-deadbolt models in the Borg range which need a manual thumb-turn every time. Worth knowing if self-latching matters for your application (e.g. a pool gate).
Can I hold the gate open without a code?
Yes, via the holdback function - the inside lever can be held in the open position for free passage. If you don't want this function available, the box includes a holdback snib blank to disable it.

Fit & Gate Installation

Will the standard latch fit a narrow aluminium gate frame?
No - and this is the single most common install issue with this product. The box ships with a standard 60mm backset latch sized for timber and aluminium doors, not narrow gate posts. On a 50mm x 50mm (or similar) aluminium gate frame the standard latch won't align correctly. You'll need the shorter 28mm backset latch instead - it is handed and cannot be reversed - Left Hand or Right Hand - add it to your order before your gate arrives to avoid an install delay.
What door and gate thickness does the BL2601 MG Pro suit?
35mm to 80mm, with the 100mm and 85mm spindles included in the box covering that whole range - wider coverage than the standard marine grade range, which is one reason this is the go-to option for oversized or non-standard gate sections.

Code Change & Security

Can the code be changed without taking the lock off the door?
Not on this model - the BL2601 MG Pro uses the On The Bench method, so the lock has to come off the door, cover plate removed, and the red and blue code pieces rearranged with the supplied tweezers before refitting. If you'll be changing codes regularly on site, the BL2601 MG Pro ECP does the same job with on-door Easicode Pro code change instead.
How long can the code be, and does the order of digits matter?
Code length is adjustable from 3 to 7 digits using the code pieces, with over 8,000 possible combinations, and entry is non-sequential - the coded buttons can be pressed in any order, not a fixed sequence, as long as every coded button gets pressed.

Compliance & Pool Gates

Can I use this on a Queensland pool gate?
The lock itself is well suited to the environment - keyless, 316 SS, self-latching via the anti-thrust deadlatch pin. But pool gate compliance in Queensland is governed by the Pool Safety Standard under the Building Act 1975, with specific self-closing and self-latching requirements. The lock's job is access control, not the barrier's self-latching function: a pool barrier gate needs its own compliant self-closing, self-latching gate latch (such as a MagnaLatch) doing the barrier job, with this lock providing access control on top of it. Get compliance confirmed by a licensed pool safety inspector before specifying any lock for a pool gate - we can advise on the correct gate latch and installation configuration.

Model Comparison

Is the BL2601 MG Pro rated for high-traffic commercial gates?
No - it's built for light to medium duty use. For a high-traffic commercial application, step up to the Borg BL7701, the Lockwood 3572DX, or the Carbine CDL7100SC-HD instead.

Related Products, Guides and Chapters

Borg Locks logo

What's In The Box - Borg BL2601MGPRO

  • Borg BL2601 MG Pro digital knob keypad (316 SS, external unit)
  • Inside handle (lever, 316 SS)
  • Rubber gaskets x2
  • 60mm backset 316 stainless steel tubular latch with anti-thrust pin
  • Strike plate and box keep
  • Latch support post
  • Hexagon support posts
  • Spindles (100mm and 85mm)
  • Machine screws (50mm and 35mm)
  • Wood screws (15mm)
  • Code Card (factory preset code)
  • Coded pieces, red (for code setting)
  • Un-coded pieces, blue (for code setting)
  • Tweezers (for the On The Bench code change)
  • Holdback snib blank
Note: if fitting to a narrow aluminium gate frame (50mm x 50mm or similar), the shorter 28mm backset latch (BLS272000LH or BLS272000RH - handed, it cannot be reversed) is required and is not included. See the gate frame callout on the product page.
Borg Locks logo

Borg BL2600 / BL2601 MG Marine Grade - Real Installations

Borg BL2600 black marine grade mechanical digital lock installed by Terry's on white pedestrian gate Southport Gold Coast
Installed by Terry's - white pedestrian gate, Southport QLD
Borg black marine grade gate lock internal handle view installed by Terry's Broadbeach Waters Gold Coast
Installed by Terry's - internal handle view, Broadbeach Waters QLD
Borg BL2601 black marine grade digital gate lock installed by Terry's Burleigh Heads Gold Coast
Installed by Terry's - black keypad and latch view, Burleigh Heads QLD
Borg BL2601 black marine grade lock internal side installed by Terry's Mermaid Waters Gold Coast
Installed by Terry's - internal side and latch detail, Mermaid Waters QLD
Borg BL2601 black gate lock rear view installed by Terry's Runaway Bay Gold Coast
Installed by Terry's - rear close-up, Runaway Bay QLD
Borg BL2601 black marine grade digital lock installed on grey aluminium gate Palm Beach Gold Coast
Installed by Terry's - full grey gate view, Palm Beach QLD
Borg BL2601 black marine grade digital gate lock wet weather view installed by Terry's Miami Gold Coast
Installed by Terry's - wet weather exterior keypad view, Miami QLD
Borg BL2601 black marine grade lock side operation view installed by Terry's Labrador Gold Coast
Installed by Terry's - side operation and latch detail, Labrador QLD
Borg BL2601 black marine grade lock internal handle operation installed by Terry's Varsity Lakes Gold Coast
Installed by Terry's - internal handle operation view, Varsity Lakes QLD
Borg BL2601 black marine grade digital lock installed by Terry's on white aluminium pedestrian gate Currumbin Gold Coast
Installed by Terry's - white aluminium gate keypad view, Currumbin QLD
Borg Locks logo

Borg BL2601 MG Pro - Dimensions

Borg BL2601MGPRO marine grade pro mechanical digital knob lock dimensional drawing showing external keypad and internal handle measurements
Manufacturer dimensional drawing for the Borg BL2600 / BL2601 MG series. Standard 60mm backset. Compatible door thickness: 35-80mm.
Borg Locks logo

PDF Files - BL2601MGPRO

Borg BL2000 Series Instruction Manual (PDF)
Borg installation manual (V3): box contents, handing, fitting, code change and holdback removal. It is written for the BL2000 series rather than this BL2600-series lock, so use it as a general guide.
Borg NON-ECP Locks Code Change Instructions (PDF)
The On The Bench code change procedure (remove the lock, rearrange the code pieces with tweezers) for non-ECP Borg models.
Borg BL2600 Series Latch Instructions (PDF)
Fitting the strike plate and drilling template, and installing the tubular latch, spindle, keypad and inside handle for the BL2600 series.
Borg Lock Servicing Guide (PDF)
Generic Borg keypad-lock maintenance guide - monthly silicone-based lubricant care and an annual full-service procedure.
Borg 2000 Series Accessories (PDF)
LSC accessories flyer for the BL2000 series - keypad-only and door conversion kits plus scar plates. Written for the BL2000 range, so ask us which kits suit this BL2600 lock.
Borg Logo

Borg Locks Warranty

Borg products sold in Australia are covered against mechanical defects in materials and workmanship under normal use and service. Warranty claims are handled by Terry's Tradies Pty Ltd and its associated websites, trading names, and subsidiaries.

Warranty Summary

Warranty period12 months from date of sale
What is coveredMechanical defects in materials and workmanship under normal use and service
Australian distributorLSC - the authorised Australian importer and distributor for Borg Locks
Who handles your claimTerry's Tradies Pty Ltd - contact us in the first instance
Proof of purchaseRequired for all claims
Geographic coverageAustralia

What the Warranty Covers

  • Mechanical defects in materials and workmanship
  • Defects arising under normal use and service conditions
  • Repair or replacement of defective units at the discretion of the Australian distributor (LSC)

What the Warranty Does Not Cover

  • Damage arising from misuse, vandalism, or abuse
  • Damage resulting from improper installation
  • Locks that have been dismantled - dismantling invalidates the warranty
  • Normal wear and tear
  • Cosmetic damage not affecting function

How to Make a Claim

For full returns and warranty claim procedures, visit our Returns & Warranty page - this is kept up to date and is the authoritative reference for current claim steps.
  1. Contact Terry's Tradies Pty Ltd first if you purchased through us or one of its associated trading names - we will assess the issue and manage the warranty process with LSC on your behalf. You do not need to contact LSC or Borg Locks UK directly.
  2. Have your proof of purchase ready (receipt or order confirmation).
  3. Warranty claims for Borg products in Australia are processed through LSC, the authorised Australian importer and distributor. Where an item is returned to LSC, freight charges must be prepaid and the item returned within the warranty period.
  4. If LSC finds the returned item to be defective, it will be repaired or replaced, and a detailed assessment report is provided to the customer after examination.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The Borg manufacturer warranty above operates alongside - and does not limit - these statutory rights.
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