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Borg BL2621 MG Pro ECP Mechanical Digital Knob/Knob Lock - Back-to-Back Keypads - Marine Grade Pro - Easicode Pro - Black

Borg

Terry's In-Store Price $489.40
Terry's Online Price $405.29
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SKU:
STK BL2621MGPROECP
UPC:
9329673251207
Availability:
Usually same day dispatch (if ordered before 11am)
Colour/Finish:
Black
Type of Handle:
Knob
Back-Set:
60mm
Type of Lock:
Tubular Latch
atc-product:
736
Access Method:
Pin Code
Feature:
Marine Grade
Feature:
Rain Resistant
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Borg BL2621 MG Pro ECP Mechanical Digital Knob/Knob Lock - Back-to-Back Keypads - Marine Grade Pro - Easicode Pro - Black

At A Glance

The Borg BL2621 MG Pro ECP is a fully mechanical digital lock fitted with keypads on both sides of the door - the knob/knob back-to-back configuration. Entering the correct PIN code is required to open the door from either side, making it the right choice for areas requiring controlled access in both directions. Read what a double-sided digital mechanical lock actually is if you are weighing this up against a single-sided model. It is part of the Marine Grade Pro series, finished in MG Pro 2 black marine grade coating and tested to 1,000 hours of continuous salt spray - see what MG Pro and ECP mean together for the full decode.

The BL2621 MG Pro ECP uses the Easicode Pro (ECP) system for on-door code change without lock removal. An anti-thrust deadlatch pin ensures the door automatically secures when closed. The lock is fully mechanical, requires no batteries, and is cycle tested to 100,000+ operations - double the cycle rating of the single-sided BL2601 model.

For a single-sided version (keypad outside, free lever inside), see the BL2601 MG Pro ECP. For the same knob/knob back-to-back body without marine grade coating or Easicode Pro, see the model range comparison below.

Estimated Warehouse Dispatch
Usually same day if ordered before 11am AEST (excluding weekends and Qld public holidays)
Back-to-Back Keypads - Keypad on Both Sides
The BL2621 MG Pro ECP has a full keypad unit on both the outside and inside of the door. Both keypads share the same code. This configuration provides controlled access in both directions and is designed for applications where entry and exit must both be code-controlled. See why a single-sided lock is only half a lock on many gates, and the four main benefits of going double-sided.
Code Required to Exit - No Free Egress from Inside
Unlike single-sided models where the inside lever is always free to turn, the BL2621's inside keypad requires the correct PIN before the inside knob will operate. Occupants cannot exit without knowing the code. This is a deliberate trade-off - see why this design is never suitable for a required exit path - confirm this controlled-exit operation suits your application and complies with any applicable fire egress or building regulations before purchasing.
Marine Grade Pro 2 - Saltwater and UV Resistant Construction
MG Pro 2 marine grade external coating provides increased protection against saltwater corrosion and UV degradation. Suitable for pool gates, waterfront properties, marina facilities, and coastal environments where standard finishes degrade prematurely. See where Marine Grade Pro is genuinely worth it.
1,000 Hour Salt Spray Tested - Corrosion Resistance Warranted for 12 Months
Tested to 1,000 continuous hours of salt spray exposure. Borg warrants corrosion resistance for 12 months from date of sale under specified conditions. See how 1,000 hours compares on the AS 4145.2 corrosion scale, and why a published salt spray figure matters when comparing against unrated hardware-store locks.
Easicode Pro - On-Door Code Change
The PIN code can be changed on the door using the included code change key - no lock removal required. A code change disabling plug is included to prevent unauthorised code changes once set. Full steps are in Changing The Code below, and in our Borg Easicode Pro walkthrough.
Fully Mechanical - No Batteries Required
Entirely mechanical. No power source, no wiring, and no battery maintenance at any point in the product's lifetime.
Designed for external medium duty doors and gates
Not suitable for high traffic commercial use. Heavy duty? Consider Lockwood 3572DX, Borg BL7701, or Carbine CDL7100SC-HD. See our Buyer's Guide chapter on commercial mechanical digital locks for cycle ratings, fire certs and exit-path guidance.
Single PIN Code Only
The BL2621 MG Pro ECP accepts one active PIN code at a time. The same code operates both the outside and inside keypads simultaneously.
Installing on a narrow aluminium gate frame?
If you are planning to mount this lock on a gate with a 50mm x 50mm aluminium frame, the standard 60mm backset latch supplied in the box will not fit. You will need the shorter 28mm backset latch instead, sold separately and handed to match your gate: Add the correct gate latch to your cart before ordering to avoid delays at install. See our full gate post and stile sizing guide, including why 60mm is geometrically impossible on a 50mm section.

Key Features

  • Back-to-back keypads - full keypad unit on both the outside and inside of the door; the same PIN code operates both.
  • Code required to enter AND exit - designed for applications requiring controlled access in both directions.
  • Easicode Pro (ECP) on-door code change - no lock removal required; code change key included.
  • MG Pro 2 marine grade coating - 1,000 hour salt spray tested; warranted for 12 months.
  • Fully mechanical - no batteries, no wiring, no power source.
  • Anti-thrust deadlatch pin - door automatically secures when closed.
  • Over 4,000 user-defined code combinations.
  • Cycle tested to 100,000+ operations - the highest cycle rating in the BL2600 ECP marine grade range.
  • Optional code change disabling plug - prevents unauthorised code changes once set.
  • Reversible on site for left or right hand door swing.
  • 14-button keypads (both sides): 12 coded buttons, 1 clear (C), 1 code change (*).
  • 120mm flat bladed sprung spindle; suits doors up to 85mm thick.
  • 60mm backset external grade tubular latch with anti-thrust pin.

Access Methods

Method Available Notes
PIN Code Keypad (Outside) Yes Single code, Easicode Pro on-door change
PIN Code Keypad (Inside) Yes Same code as outside keypad - required to exit
Mechanical Key Override No Want key override on a single-sided BL2600 body? See BL2701MGPRO

What's in the Box

  • Outside keypad unit (MG Pro 2 coating)
  • Inside keypad unit (MG Pro 2 coating - matching back-to-back unit)
  • 60mm backset external grade tubular latch with anti-thrust pin
  • Strike plate and box keep
  • 120mm flat bladed sprung spindle
  • M4 screw fixings (suits doors up to 85mm thick)
  • Easicode Pro code change key
  • Optional code change disabling plug

Suitable Uses

  • Plant rooms, server rooms, and utility enclosures requiring controlled access in both entry and exit directions
  • Secure storage areas, chemical stores, and restricted-access zones on coastal or marine sites
  • Marine facility and port access gates where both entry and exit must be PIN-controlled
  • Strata and building management applications where residents should not be able to allow unauthorised tailgating from either side - see when a double-sided lock is worth considering
  • External doors and gates in beachside and coastal environments where a higher cycle rating is required - check your gate stile width first, see Narrow Aluminium Gate Frames below
  • Not suitable for applications that require free egress in an emergency - code must be known to exit; never suitable for a required exit path

Browse the full Digital Mechanical Locks range, or read our Buyer's Guide chapter on mechanical digital locks if you are still deciding between a mechanical and a smart lock.

Model Range - Where This Lock Sits

Model Configuration Finish Grade Code Change Cycle Rating
BL2621MGPROECP Knob/Knob Back-to-Back MG Pro 2 (Marine) Easicode Pro This Product - 100,000+
BL2620MGBC Knob/Knob Back-to-Back External Grade On The Bench -
BL2601MGPROECP Knob (outside) / Lever (inside) MG Pro 2 (Marine) Easicode Pro 50,000+
BL2601MGPRO Knob (outside) / Lever (inside) MG Pro 2 (Marine) On The Bench -
BL2606MGPROECP Hook Bolt (Sliding Door) MG Pro 2 (Marine) Easicode Pro 50,000
BL2615MGPROECP Horizontal Rim Deadbolt MG Pro 2 (Marine) Easicode Pro 100,000+

All six share the same general BL2600 platform DNA (60mm backset, cast housing, stainless buttons) but differ in configuration, finish grade and code-change method. Choose BL2621 where controlled access from both sides is a deliberate requirement; choose BL2601 where free egress from inside is required; choose BL2620MGBC where marine-grade coating and Easicode Pro are not needed.

Accessories & Spares

Item Code Description
BLS272000LH / BLS272000RH 28mm backset latch, handed - required for 50mm x 50mm aluminium gate frames (see Narrow Aluminium Gate Frames above); also browse the tubular latches category

No BL2621-specific keypad-only spare is currently catalogued - if a keypad needs replacing, contact Terry's for advice on the correct part.

Full Specifications

Brand Borg Locks
Model BL2621MGPROECP
Series BL2600 ECP Marine Grade Pro
Finish Black Marine Grade Pro (MG Pro 2) external coating
Construction Cast housing and knob with stainless steel buttons
Salt Spray Testing 1,000 hours continuous
Corrosion Warranty 12 months from date of sale
Operation Type Fully mechanical - no batteries, no power
Configuration Back-to-back keypads - knob/knob both sides
Egress (Inside) Code required to exit - no free egress from inside
Code Change Easicode Pro (ECP) - on-door, no removal required
Code Combinations Over 4,000
PIN Codes Stored Single PIN code only (operates both keypads)
Buttons (each keypad) 14: 12 coded, 1 clear (C), 1 code change (*)
Deadlatch Anti-thrust pin - auto-secures when door closes
Backset 60mm external grade tubular latch
Door Thickness Up to 85mm
Spindle 120mm flat bladed sprung spindle with M4 screw fixings
Holdback No
Key Override No - see BL2701MGPRO for a key override model
Code Change Disabling Plug Optional - included
Reversible Yes - on site
Door Type External medium duty doors and gates
Cycle Tested 100,000+ operations

Dimensions

Keypad height (both units) 142mm Outside and inside keypad units identical
Keypad width 41mm Outer width at button area
Keypad depth (outside) 21.8mm Projection from door face - outside keypad
Keypad depth (inside) 21mm Projection from door face - inside keypad
Keypad base width 39mm Width at knob/base area
Latch backset 60mm External grade tubular latch
Latch bolt throw 25mm With anti-thrust pin
Door thickness Up to 85mm 120mm spindle and M4 fixings included
Borg BL2621MGPROECP marine grade pro ECP back-to-back knob keypad lock dimensional drawing showing outside keypad 142mm tall 41mm wide 21.8mm deep inside keypad 142mm tall 41mm wide 21mm deep and 60mm tubular latch with 25mm bolt
Outside keypad: 142mm H x 41mm W x 21.8mm D. Inside keypad: 142mm H x 41mm W x 21mm D. 60mm backset tubular latch with 25mm bolt throw. Suits doors up to 85mm thick.

Changing The Code

This is Borg's Easicode Pro system - the code changes on the door itself, in about 30 seconds, with no tools and no removing the lock. Compare that to a standard bench-change Borg lock, where changing the code means taking the whole lock off the door - see the on-the-bench method for what that involves, and why On-Door code change is worth paying for if you expect to reset the code more than once in a while.

  1. With the door in the open position, enter the current code on either keypad.
  2. Insert the code change key into the hole in the * button and hold it down.
  3. Press C to clear the existing code.
  4. Enter your new code.
  5. Release the code change key.
  6. Press C to confirm.
  7. Test the new code at least five times from both sides before closing the door - see why testing before the door closes matters. Both keypads will operate on the new code simultaneously.

Never force the code change key if it feels stiff - that means the wrong current code was entered, not a fault with the key. Forcing it against a wrong code twists the sacrificial code change spindle. See what to do if the change key won't turn, or see the official Easicode Pro instructions (PDF).

Marine Grade Maintenance

Monthly:
Clean both keypad surfaces with a light spray of silicon-based lubricant (such as GT85); wipe off excess with a soft cloth. Do not use WD-40 or oil-based lubricants on this model - the general Borg servicing guide specifies silicon-based products only.
Annually:
Remove the lock, spray internally through the button holes on both units, and test all buttons and both knobs. Refer to the Borg Servicing Guide (PDF) for full instructions.

Frequently Asked Questions

Can I open the door from inside without entering the code?
No. The BL2621's back-to-back configuration means the inside knob only operates when the correct PIN code is entered on the inside keypad. There is no free egress from inside. Anyone inside the secured area must know the PIN to exit. This is by design for applications requiring controlled access in both directions, but it must be confirmed as compliant with any applicable fire egress or building occupancy requirements before installation - see why this design is never suitable for a required exit path.
Does the same PIN code work on both sides?
Yes. Both the outside and inside keypads use the same PIN code. Both keypads also have the same code change capability via Easicode Pro, so the code can be changed from either side using the included code change key.
What is the difference between the BL2621 and the BL2601?
The BL2601 MG Pro ECP has a keypad on the outside and a free-turning lever on the inside - no code is needed to exit. The BL2621 has keypads on both sides, requiring the code to both enter and exit. The BL2621 is also cycle tested to 100,000+ operations, double the BL2601's 50,000+ rating. Choose BL2621 only if controlled exit is a deliberate design requirement for your application - see when a double-sided lock is worth it.
How do I change the PIN code?
With the door in the open position, enter the current code on either keypad, insert the code change key into the hole in the * button and hold it down, press C to clear the existing code, enter your new code, release the code change key, then press C to confirm. Test the new code at least five times from both sides before closing the door. Both keypads will operate on the new code simultaneously. Full steps are in Changing The Code above.
Will this fit a narrow aluminium gate frame?
Not with the latch it ships with. The standard 60mm backset latch is too long for a 50mm x 50mm aluminium stile - you will need the handed 28mm backset left or right hand latch instead. See Narrow Aluminium Gate Frames above, or our full gate post and stile sizing guide.

Additional Information

Fire Egress Compliance:
The BL2621's back-to-back configuration means occupants must enter the PIN to exit. In most Australian buildings, doors on exit paths are required to be operable without a key or code in an emergency under the National Construction Code (NCC). Confirm with your building certifier or fire safety consultant that this lock's operation is compliant for your specific application and occupancy classification before specifying it on any door that may be part of an exit path. Read the NCC D3D26 rule in plain terms and our Buyer's Guide commercial chapter before specifying.
100,000+ Cycle Rating:
The BL2621 is cycle tested to 100,000+ operations, compared to 50,000+ for the single-sided BL2601. This higher rating reflects the additional mechanical demand of operating both keypads and makes the BL2621 appropriate for medium-duty doors that see more frequent use. For very high traffic applications, still consider a purpose-rated heavy duty product - see the Suitable Uses section above.
Marine Grade Maintenance:
Monthly: clean both keypad surfaces with a light spray of silicon-based lubricant (such as GT85); remove excess with a soft cloth. Do not use WD-40 or oil-based lubricants on this model. Annually: remove the lock, spray internally through the button holes on both units, and test all buttons and both knobs. Refer to the Borg Servicing Guide (PDF) for full instructions.
Gate Frame Latch Compatibility:
If fitting to a narrow aluminium gate frame (50mm x 50mm or similar), the 60mm backset tubular latch included in the box will not align correctly with the gate frame. An extended gate latch (BLS272000 - left and right hand options) is required. Add the correct gate latch to your cart before ordering to avoid delays at install.
Do You Need Marine Grade and Easicode Pro?:
If your gate is sheltered from salt air and you are happy to change the code on the bench occasionally, BL2620MGBC gives you the identical knob/knob back-to-back body at a lower price point, in external grade rather than marine grade, with on-the-bench code change instead of Easicode Pro. See which finish and code-change tier is right for your application before deciding.
Borg Locks Warranty - 12 Months (Australia)
All Borg locks are warranted against mechanical defects in materials and workmanship under normal use and service for a minimum of 12 months from date of sale. The warranty does not cover damage arising from misuse, vandalism, or improper installation. The lock must not be dismantled - doing so will invalidate the warranty.
Purchased through Terry's Locksmiths or one of its trading brands? Contact Terry's Locksmiths first - we will manage your warranty claim with the Australian distributor on your behalf. This warranty operates alongside your rights under the Australian Consumer Law.

Download PDF Resources

Borg BL2621 ECP Technical Data Sheet (PDF)
The dedicated BL2621-specific data sheet - features, specifications and dimensioned drawings for this exact model.
Borg BL2621 / BL2600 / BL2700 / BL4400 Series Drilling Template (PDF)
Generic drilling dimensions for the door prep - hole centres, hole sizes and latch outline.
Borg Easicode Pro (ECP) Instructions V4 (PDF)
The on-door code change procedure and spindle fitting guide, stated by Borg as applicable to all 2000 ECP models.
Borg Lock Servicing Guide (PDF)
Borg's general maintenance and servicing guide for mechanical pushbutton keypad locks.
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Borg BL2621 MG Pro ECP - FAQ, Setup and Owner's Guide

The short version is above. This tab goes deeper - back-to-back access in detail, Easicode Pro code changing, fit and handing, exit-path compliance, and how this model compares to the rest of the BL2600 family. For the wider picture on mechanical digital locks generally, see Buyer's Guide Chapter 16 - Mechanical Digital Locks.

Back-to-Back Access and Security

Why would I need a keypad on both sides instead of a free inside lever?
A keypad outside with a free handle inside is only half a lock on many gates - anyone can reach over, reach through the bars, or climb over and simply turn the inside handle to get in, no code needed. Back-to-back closes that gap by requiring the code on both sides. See the full reach-over, reach-through and jump-over problem explained with photos.
What are the real benefits of a double-sided lock over a single-sided one?
Beyond closing the reach-over gap, back-to-back locks give you consistent control over both directions of travel, a genuine deterrent against casual bypass, and one credential to manage instead of two different mechanisms. See the four main benefits in full.

Changing The Code

How long does an Easicode Pro code change actually take?
About 30 seconds once you have the change key in hand - no tools, no removing the lock from the door. Compare that to a standard bench-change Borg lock, which typically takes 5-10 minutes once you are practised, up to 30 minutes the first time. See the full honest-times comparison.
What if I lose the code change key?
Contact Terry's for a replacement - never force a substitute tool into the * button hole, as this can damage the sacrificial code change spindle. See lost the Easicode Pro change key? for what to do next.

Fit, Handing and Installation

Will this suit my door thickness?
It suits doors up to 85mm thick - the 120mm flat bladed sprung spindle and M4 fixings included cover the great majority of gates and external doors without buying anything extra.
What if my gate swings the other way?
No problem - the lock is reversible on site to suit either a left- or right-hand door or gate, no extra parts needed.

Suitability - Gates, Exit Paths and Alternatives

Can this ever be used on a required fire exit path?
No - never. Doors on required exit paths must be operable without a key or code in an emergency under the National Construction Code. The BL2621's whole design point is controlled access on both sides, which is the opposite of what an exit path needs. See the plain-terms exit-path rule before specifying this lock on any commercial project.
Will it fit a narrow aluminium gate?
Not with the latch it ships with - the standard 60mm backset latch is too long for a 50mm x 50mm aluminium stile. You will need the handed 28mm backset left or right hand latch instead. Our gate post and stile sizing guide covers every width you are likely to run into.
Do I need marine grade and Easicode Pro, or would a cheaper option do?
If your gate is sheltered from salt air and an occasional bench code change is not a hassle, BL2620MGBC is the identical knob/knob back-to-back body in external grade with on-the-bench code change, at a lower price. If your gate genuinely sees salt air or you will be resetting the code more than rarely, the BL2621 earns its price. See which finish and code-change tier is right for you.

Related Products, Guides and Chapters

Same body, external grade, on-the-bench code change: BL2620MGBC. Single-sided marine grade ECP: BL2601 MG Pro ECP. Single-sided marine grade, on-the-bench: BL2601MGPRO. Marine grade ECP hook bolt for sliding doors: BL2606MGPROECP. Marine grade ECP horizontal rim deadbolt: BL2615MGPROECP. Want key override too: BL2701MGPRO.

Guides: Why Double-Sided Locks Are a Smart Choice for Gates - MG Pro & ECP Explained - Gate Post Too Narrow for a 60mm Latch? - Changing Codes on Mechanical Digital Locks - Why Our Mech-Digi Range Beats Hardware Store Imitations. Chapter: Buyer's Guide Chapter 16 - Mechanical Digital Locks.

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What's In The Box - Borg BL2621MGPROECP

  • Outside keypad unit (MG Pro 2 coating)
  • Inside keypad unit (MG Pro 2 coating - matching back-to-back unit)
  • 60mm backset external grade tubular latch with anti-thrust pin
  • Strike plate and box keep
  • 120mm flat bladed sprung spindle
  • M4 screw fixings (suits doors up to 85mm thick)
  • Easicode Pro code change key
  • Optional code change disabling plug
Note: If fitting to a narrow aluminium gate frame (50mm x 50mm or larger), an extended gate latch (BLS272000) is required and is not included.
Borg Locks Logo

Borg BL2621 MG Pro ECP - Real Installations

Borg BL2621 marine grade pro ECP back-to-back knob lock installed by Terry's Mermaid Beach Gold Coast Queensland
Installed by Terry's - Mermaid Beach QLD
Borg BL2621 marine grade pro ECP back-to-back digital knob lock installed by Terry's Clear Island Waters Gold Coast
Installed by Terry's - Clear Island Waters QLD
Borg BL2621 marine grade pro ECP back-to-back knob lock installed by Terry's Biggera Waters Gold Coast Queensland
Installed by Terry's - Biggera Waters QLD
Borg BL2621 marine grade pro ECP knob knob back-to-back lock installed by Terry's Helensvale Gold Coast
Installed by Terry's - Helensvale QLD
Borg BL2621 marine grade pro ECP back-to-back knob digital lock installed by Terry's Coomera Gold Coast Queensland
Installed by Terry's - Coomera QLD
Borg BL2621 marine grade pro ECP back-to-back knob lock supplied by Terry's customer installation Townsville Queensland
Supplied by Terry's, customer install - Townsville QLD
Borg BL2621 marine grade pro ECP back-to-back digital knob lock supplied by Terry's customer installation Townsville Queensland
Supplied by Terry's, customer install - Townsville QLD
Borg BL2621 marine grade pro ECP back-to-back knob lock supplied by Terry's customer installation Townsville Queensland
Supplied by Terry's, customer install - Townsville QLD
Borg BL2621 marine grade pro ECP back-to-back digital knob lock supplied by Terry's customer installation Townsville Queensland
Supplied by Terry's, customer install - Townsville QLD
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Borg BL2621 MG Pro ECP - Dimensions

Borg BL2621MGPROECP marine grade pro ECP back-to-back knob keypad lock dimensional drawing showing outside keypad 142mm tall 41mm wide 21.8mm deep inside keypad 142mm tall 41mm wide 21mm deep and 60mm tubular latch dimensions
Outside keypad: 142mm H x 41mm W x 21.8mm D. Inside keypad: 142mm H x 41mm W x 21mm D. Base width: 39mm. 60mm backset latch with 25mm bolt throw. Suits doors up to 85mm thick.
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Borg BL2621 MG Pro ECP - Technical Data Sheet

Borg BL2621MGPROECP marine grade pro ECP back-to-back knob keypad lock technical data sheet showing features specifications product dimensions and 60mm tubular latch data
Page 1 - features, specifications, and dimensional drawings (single-page data sheet)
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PDF Files - BL2621MGPROECP

Borg BL2621 ECP Technical Data Sheet (PDF)
The dedicated BL2621-specific data sheet - features, specifications and dimensioned drawings for this exact model.
Borg BL2621 / BL2600 / BL2700 / BL4400 Series Drilling Template (PDF)
Generic drilling dimensions for the door prep - hole centres, hole sizes and latch outline.
Borg Easicode Pro (ECP) Instructions V4 (PDF)
The on-door code change procedure and spindle fitting guide, stated by Borg as applicable to all 2000 ECP models.
Borg Lock Servicing Guide (PDF)
Borg's general maintenance and servicing guide for mechanical pushbutton keypad locks.
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Borg Locks Warranty

Borg products sold in Australia are covered against mechanical defects in materials and workmanship under normal use and service. Warranty claims are handled by Terry's Tradies Pty Ltd and its associated websites, trading names, and subsidiaries.

Warranty Summary

Warranty period12 months from date of sale
What is coveredMechanical defects in materials and workmanship under normal use and service
Australian distributorLSC - the authorised Australian importer and distributor for Borg Locks
Who handles your claimTerry's Tradies Pty Ltd - contact us in the first instance
Proof of purchaseRequired for all claims
Geographic coverageAustralia

What the Warranty Covers

  • Mechanical defects in materials and workmanship
  • Defects arising under normal use and service conditions
  • Repair or replacement of defective units at the discretion of the Australian distributor (LSC)

What the Warranty Does Not Cover

  • Damage arising from misuse, vandalism, or abuse
  • Damage resulting from improper installation
  • Locks that have been dismantled - dismantling invalidates the warranty
  • Normal wear and tear
  • Cosmetic damage not affecting function

How to Make a Claim

For full returns and warranty claim procedures, visit our Returns & Warranty page - this is kept up to date and is the authoritative reference for current claim steps.
  1. Contact Terry's Tradies Pty Ltd first if you purchased through us or one of its associated trading names - we will assess the issue and manage the warranty process with LSC on your behalf. You do not need to contact LSC or Borg Locks UK directly.
  2. Have your proof of purchase ready (receipt or order confirmation).
  3. Warranty claims for Borg products in Australia are processed through LSC, the authorised Australian importer and distributor. Where an item is returned to LSC, freight charges must be prepaid and the item returned within the warranty period.
  4. If LSC finds the returned item to be defective, it will be repaired or replaced, and a detailed assessment report is provided to the customer after examination.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The Borg manufacturer warranty above operates alongside - and does not limit - these statutory rights.
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