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Borg Mechanical Digital BL4441MGProECP Gate Lock – Lever/Lever Back-to-Back – Marine Grade Pro – Easicode – Black

Borg

Terry's In-Store Price $649.65
Terry's Online Price $537.99
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SKU:
STK BL4441MGPROECP
UPC:
9329673277191
Availability:
Usually same day dispatch (if ordered before 11am)
Colour/Finish:
Black
Type of Handle:
Lever
Back-Set:
60mm
Type of Lock:
Tubular Latch
atc-product:
736
Access Method:
Pin Code
Feature:
Marine Grade
Feature:
Rain Resistant
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Borg Locks Logo

Borg Mechanical Digital BL4441MGProECP Gate Lock - Lever/Lever Back-to-Back - Marine Grade Pro - Easicode - Black

At A Glance

At A Glance
PIN code both sidesPIN Code (Both Sides) No key overrideKey Override
(Not Available)
No app controlApp / Bluetooth
(Fully Mechanical)

The Borg BL4441 MG Pro ECP is a fully mechanical digital lock in a back-to-back lever/lever configuration - a full keypad and lever on both faces of the gate, so the correct PIN is required to pass through in either direction. It is built for external wooden and timber gates and doors, sharing the free-turning lever keypad of the BL3400 gate series and the same footprint as the BL2600 series, and is supplied with a 60mm backset anti-thrust stainless steel tubular latch. If you are weighing up whether a double-sided keypad is right for your gate, our guide to why double-sided locks suit gates walks through the reach-over problem this configuration solves.

Marine Grade Pro construction pairs 316 stainless steel internal components with Borg's MG Pro black marine external coating, tested to 1,000 continuous hours of salt spray - the specification to look for on coastal, beachside and canal-front installs. Easicode Pro (ECP) lets you change the PIN on the gate without removing the lock, with over 4,000 code combinations available. There are no batteries, no wiring and no electronics at any point.

The BL4441 accepts gates and doors from 35mm to 80mm thick and is reversible on site for left or right hand swing. For the wider picture on battery-free keypad locks, see Chapter 16 of our Buyer's Guide on mechanical digital locks for gates.

Dispatch
Estimated Warehouse Dispatch
Usually same day if ordered before 11am AEST (excluding weekends and Qld public holidays).
Back-to-back keypads icon
Back-to-Back Keypads - Code Required Both Sides
The BL4441 has a full keypad and lever on both the outside and inside of the gate, and the same PIN operates both sides. A code must be entered to open the gate from either direction. This is the configuration that defeats the reach-over bypass on open-topped gates - a person cannot simply reach over and work a free inside handle. Our blog explains when back-to-back keypads are the right call.
Caution icon
Code Required to Exit - No Free Egress from Inside
Unlike the single-sided BL4401, a code must be entered on the inside keypad to operate this lock. For that reason it must never be fitted to a fire door, a designated egress door, or any door on an emergency exit path - code-controlled egress is prohibited on those doors regardless of the lock body's construction. The same rule and its reasoning are laid out on our Carbine dual-keypad page: fire doors and egress - read before specifying. Confirm the configuration suits your application and any applicable building regulations before purchasing.
Marine grade icon
Marine Grade Pro - 316 Stainless Steel - 1,000 Hour Salt Spray Tested
316 stainless steel internal components with the MG Pro black marine external grade coating, tested to 1,000 continuous hours of salt spray. Suitable for coastal, beachside, canal-front and marine environments. For what those salt spray hours actually mean in the real world, see MG Pro and ECP explained.
Corrosion resistance icon
Corrosion Resistance Warranted - 12 Months
Borg warrants corrosion resistance for 12 months from date of sale under specified conditions - a claim most external keypad locks do not make at all. Keep up the simple maintenance routine in the Borg Servicing Guide (see Additional Information below) to get the best long-term result.
Easicode Pro icon
Easicode Pro - On-Gate Code Change
The PIN can be changed while the lock is installed, using the included Easicode Pro change key (BL2000ECPCK) - no lock removal, no tweezers, no bench work. The same new code takes effect on both keypads. An optional code change disabling plug is included to stop unauthorised code changes once you are set. Step-by-step instructions with video are in our code change guide.
Borg Easicode Pro schematic showing the BL2000ECPCK change key inserted into the keypad star button for on-door code change
The Easicode Pro change key (BL2000ECPCK) inserts into the keypad while the lock stays on the gate
No batteries icon
Fully Mechanical - No Batteries Required
Entirely mechanical. No power source, no wiring, and no battery maintenance at any point - nothing to go flat on a back gate you rarely think about. New to the category? Start with what a mechanical digital lock is.
Caution icon
Single PIN Code Only
The BL4441 MG Pro ECP holds one active PIN at a time, and the same code operates both keypads. There is no audit trail and no per-user codes - that is the honest trade-off of every mechanical digital lock, covered in the category's limitations.
Suitable use icon
Designed for light to medium usage areas
Not suitable icon
Not suitable for high traffic commercial use
For heavy duty, consider the Lockwood 3572DX, Borg BL7701, or Carbine CDL7200 - our heavy duty guide explains what separates them.

Installing on a narrow aluminium gate frame?

Planning to mount a Borg BL4441 on an external gate with a 50mm x 50mm (or larger) aluminium frame?

Worried the standard 60mm latch included in the box won't fit?
You're right - it won't.

To fit correctly on aluminium gate frames, you'll need the correct 28mm backset latch. It is handed, so pick the side that matches your gate - our guide to measuring your gate stile shows how to check before ordering.

28mm Latch - Left Hand (BLS272000LH) 28mm Latch - Right Hand (BLS272000RH)

Add it to your cart now and avoid delays on install.

Access Methods

Method Availability Notes
PIN Code Available - both sides One code operates both keypads; entry and exit both require the code
Key Override Not Available No cylinder on either face - PIN only
App / Bluetooth Not Available Fully mechanical - no electronics of any kind

Key Features

  • Back-to-back lever/lever configuration - keypad and lever on both sides; code required to operate from either direction.
  • Easicode Pro (ECP) on-gate code change - no lock removal required; change key included, and the new code applies to both keypads at once.
  • Optional code change disabling plug included - prevents unauthorised code changes once set.
  • Marine Grade Pro (MG Pro) black external coating over 316 stainless steel internal components.
  • 1,000 hour continuous salt spray tested; corrosion resistance warranted for 12 months.
  • Fully mechanical - no batteries, no wiring, no power source.
  • Over 4,000 user-selectable code combinations; non-sequential entry.
  • 60mm backset anti-thrust stainless steel tubular latch supplied; 28mm, 50mm and 70mm latch options available separately.
  • Shares the free-turning lever keypad of the BL3400 gate series and the BL2600 series footprint - familiar drilling pattern for installers.
  • Reversible on site for left or right hand swing.
  • Suits wooden and timber gates and doors from 35mm to 80mm thick.
  • Designed for light to medium usage external gate and door applications.

What's in the Box

  • Borg BL4441 MG Pro ECP outside keypad and lever assembly (MG Pro coating)
  • Borg BL4441 MG Pro ECP inside keypad and lever assembly (MG Pro coating)
  • 60mm backset anti-thrust stainless steel tubular latch
  • Strike plate
  • 8mm flat bladed sprung spindle
  • M4 stainless steel fixing screws (suits doors up to 80mm thick)
  • Easicode Pro code change key
  • Optional code change disabling plug

Suitable Uses

  • External timber and wooden pedestrian gates requiring controlled access in both entry and exit directions.
  • Side gates and rear access gates on open-topped fences, where a free inside handle could be reached over and operated from outside.
  • Storage yards, plant rooms and secure outbuilding access requiring marine grade construction and code entry from both sides.
  • Managed property, body corporate and strata gates in coastal environments needing both-directional code control.
  • Applications where the code will change often - the on-gate Easicode Pro change takes minutes and needs no lock removal.

Available Finish Options

  • Black MG Pro
    Black (MG Pro)
    (This Product)
    STK BL4441MGPROECP

Finish selection does not affect functionality, compliance, or performance. The MG Pro black is a marine external grade coating, not a decorative paint.

BL4400 Gate Lock Family

Model Configuration Code Change Inside Operation Latch Format
BL4441MGPROECP (This Product) Back-to-back - keypad and lever both sides Easicode Pro (on-gate) Code required to exit 60mm tubular latch
BL4401MGPROECP Single-sided - keypad outside, free inside lever Easicode Pro (on-gate) Free egress - no code to exit 60mm tubular latch
BL4401MGPRO Single-sided - keypad outside, free inside lever Standard (bench tumbler) Free egress - no code to exit 60mm tubular latch
BL4409MGPROECP Single-sided - keypad outside, turn knob inside Easicode Pro (on-gate) Turn knob on slam latch body Rim-fixed slam latch (no boring)

This product (bold row) is the back-to-back configuration. All four share the BL4400 lever keypad platform - choose by inside operation and latch format.

Accessories and Spare Parts

Item Item Code What it's for
Spare Lever Keypad - Easicode Pro - MG Pro BL4401KMGPROECP The matching ECP replacement keypad for this lock - keeps on-gate code change on the replaced side
Spare Lever Keypad - Standard - MG Pro BL4401KMGPRO Non-ECP keypad for the BL4400 platform - code change on this unit is a bench tumbler procedure, not on-gate
Easicode Pro Change Key - Blue BL2000ECPCK Spare or replacement on-gate code change key (one is included in the box)
28mm Backset Latch - Left Hand BLS272000LH Narrow-stile solution for 50mm aluminium gate frames - handed, choose to suit your gate
28mm Backset Latch - Right Hand BLS272000RH As above, right hand version
Standard Gate Lock Latch - Stainless Steel BLGATELATCHSTD Replacement standard latch for Borg gate locks
50mm Gate Latch Extension - Stainless Steel BLGATELATCHNEW Latch extension for Easicode gate locks - confirm fit for your gate frame with Terry before ordering
Round Post Kit - Black BLGATERPK Mounting kit for fitting Borg gate locks to round gate posts
Gate Lock Fixing Pack BLSGATE1 Replacement fixing pack for Borg gate locks
BDS Mortice Magnetic Gate Latch TML25DGT Magnetic latch body to suit Borg keypads - read why magnetic latches can be problematic before choosing this route

50mm and 70mm backset tubular latches are also available for this lock - ask Terry for the correct part before your install.

Full Specifications

Brand Borg Locks
Item Code BL4441MGPROECP
Series BL4400 ECP Marine Grade Pro - Back-to-Back
Finish Black (MG Pro marine external grade coating)
Internal Components 316 stainless steel
Salt Spray Testing 1,000 hours continuous
Operation Type Fully mechanical - no batteries, no power
Configuration Back-to-back lever/lever - keypad and lever both sides
Inside Egress Code required from inside - no free egress
Code Change Easicode Pro (ECP) - on-gate, no lock removal required
Code Combinations Over 4,000; non-sequential
PIN Codes Stored Single PIN code only (same code both sides)
Backset 60mm (50mm and 70mm latches available separately)
Latch Anti-thrust stainless steel tubular latch
Door Thickness 35mm to 80mm
Holdback No - both sides require code entry every time
Key Override No
Code Change Disabling Plug Optional - included
Spindle 8mm flat bladed sprung spindle
Fixings M4 stainless steel fixing screws
Reversible Yes - on site
Door Type External wooden and timber gates and doors

Dimensions

Keypad height 142mm Both outside and inside keypad units are identical
Keypad width 41mm Outer width at button area
Keypad depth 46mm Projection from the gate face (each side)
Keypad base width 75mm Width at lever/base area
Latch overall length 92mm 60mm backset tubular latch as supplied
Latch bolt height 19mm Anti-thrust latch bolt
Latch faceplate height 56mm See latch drawings in the Dimensions tab
Standard backset 60mm 50mm and 70mm available separately
Door thickness 35-80mm M4 fixings supplied suit this range
Borg BL4441 back-to-back keypad dimensional drawing showing 142mm height 41mm width 46mm depth and 75mm base width
Keypad dimensions - BL4400 series (both keypad units are identical in the BL4441 back-to-back configuration). Latch drawings are in the Dimensions tab.

Frequently Asked Questions

What is the difference between the BL4441 and the BL4401?
The BL4401 is single-sided - keypad outside, free-turning inside lever, so no code is needed to exit. The BL4441 is the back-to-back version - both sides have a full keypad, and a code is required in both directions. Choose the BL4401 where you only need to control who enters; choose the BL4441 where you need to control both entry and exit, or where the gate is open-topped and someone could reach over a free inside handle.
Can I use two different codes, one on each keypad?
No. The BL4441 MG Pro ECP holds a single PIN which operates both keypads simultaneously. It is not possible to set different codes on each side, and changing the code changes it for both directions at once.
How do I change the PIN code?
With the gate open, enter the current code. Insert the Easicode Pro change key into the hole in the * button and hold it fully pressed. Press C to clear the existing code, enter your new code, then enter the new code once more to confirm. Release the key, then press C or rotate the lever to finalise. Test the new code at least five times before closing the gate - it now operates both keypads. Full steps with video are in our code change guide.
Is this lock suitable for pool gate compliance in Queensland?
Be careful here. The BL4441 self-latches when the gate closes, which aligns with the self-latching requirement - but a code is required to exit, and that inside operation must be assessed against pool safety standards for emergency egress from the pool area. The single-sided BL4401 (free inside lever) is the model normally used on pool barriers. Have a licensed pool safety inspector confirm compliance before installing either - our guide to keypad locks on pool gates covers the rules.
Does this lock work on aluminium gate frames?
The BL4441 is designed for wooden and timber gates. On aluminium frame gates (50mm x 50mm or similar), the standard 60mm tubular latch will not fit the frame - you need the handed 28mm backset latch (left hand / right hand). For purpose-built metal box-section gates, the Borg BL3430 back-to-back series is worth a look - measure first with our narrow stile guide.

Additional Information

No Holdback Function:
Unlike the single-sided BL4401, the BL4441 is supplied without a holdback function - both sides require code entry every time. If you need free through-passage during working hours, deliveries or open-house periods, the BL4401 is the right pick. Our guide to passage mode vs holdback mode explains the difference.
Marine Grade Maintenance:
Monthly: clean both keypads and levers with a light spray of silicon-based lubricant (GT85 or equivalent) and wipe off the excess - never use oil-based lubricants such as WD40, which attract dirt. Annually: remove the lock, spray internally through the button holes, then test every button and the lever on both units. The full procedure is in the Borg Servicing Guide (PDF).
Backset Options - Measure Before You Drill:
The 60mm backset tubular latch is in the box; 50mm and 70mm backsets are available separately, and 50mm aluminium frames need the handed 28mm latch instead. Confirm the correct backset before installation - our stile measuring guide takes two minutes and saves a second site visit.
Pool Barrier Gates:
Because a code is required to exit, this back-to-back model needs careful assessment on pool barriers - the single-sided BL4401 is the usual pool gate choice. See the canonical treatment in latch vs bolt locks on pool gates and the holdback setup rule in passage vs holdback.
Spare Keypads - ECP vs Standard:
Two spare lever keypads suit the BL4400 platform: the BL4401KMGPROECP (Easicode Pro, matches this lock) and the BL4401KMGPRO (standard bench code change). The letters matter - MG Pro and ECP explained decodes Borg's naming in two minutes.

Warranty

Warranty icon
Borg Locks Warranty - 12 Months (Australia)
All Borg locks are warranted against mechanical defects in materials and workmanship under normal use and service for a minimum of 12 months from date of sale. The warranty does not cover damage arising from misuse, vandalism, or improper installation, and the lock must not be dismantled - doing so will invalidate the warranty.
Purchased through Terry's Locksmiths or one of its trading brands? Contact Terry's Locksmiths first - we'll manage your warranty claim with the Australian distributor on your behalf. This warranty operates alongside your rights under the Australian Consumer Law.

PDF Downloads

Borg Locks Logo

Borg BL4441 MG Pro ECP - FAQ and Owner's Guide

Everything below is here to help you choose, install, code and live with the BL4441 back-to-back gate lock. For the wider category, see Chapter 16 - Mechanical Digital Locks in the Buyer's Guide.

Configuration and Egress

What does back-to-back actually mean on this lock?
Two complete keypad-and-lever units are fitted to the same latch, one on each face of the gate, joined through the gate by the spindle. Both keypads read the same single PIN. Neither side has a free handle - entering the code frees the lever, you open the gate, and the lock re-engages when the anti-thrust latch closes into the strike. The double-sided gate lock guide covers the format in depth.
Why choose back-to-back instead of a free inside handle?
The reach-over problem. On open-topped gates and fences, a free inside handle can be reached over and operated from outside in seconds - which defeats the keypad entirely. With keypads both sides, reaching over gains nothing. If your gate is solid and tall enough that reach-over is impossible, the single-sided BL4401 gives you free egress and costs less.
Can I fit this to a fire door or an emergency exit path?
No - never. A code is required to exit, and code-controlled egress is prohibited on fire doors, designated egress doors and emergency exit paths regardless of how the lock is built. This rule applies to every dual-keypad lock on the market, not just this one. The full reasoning, with the certification paradox explained, is on our fire doors and egress explainer.
Is there a back-to-back option with key override?
Not in the BL4400 family - this lock is PIN-only on both faces. If you want back-to-back keypads plus a key override, look at the Borg BL5771 MG Pro ECP, which pairs BTB Easicode keypads with key override in the same marine grade finish.

Codes and Code Changes

What makes Easicode Pro different from a standard Borg code change?
A standard Borg chamber is re-coded at a workbench - the lock comes off the gate and the tumblers are physically re-arranged. Easicode Pro moves that whole job onto the gate: insert the blue change key, clear, enter the new code twice, done in a couple of minutes. On a back-to-back lock that saves double the work, since there are two keypads to keep in sync. See the Borg ECP procedure against the bench method.
What is the code change disabling plug for?
Once your code is set, the included plug can be fitted to block the change-key hole, so a person who briefly learns the code cannot also change it and lock you out. It is optional - leave it off if you change codes often, fit it for rental or shared-access gates.
How strong is a single mechanical code, honestly?
Over 4,000 non-sequential combinations are available, and each button is used once per code, in any order of pressing. That is plenty against casual guessing on a back gate, but there is no wrong-attempt lockout, no audit trail and only one code at a time - if you need per-user codes and logs, you want an electronic lock instead. The trade-offs are laid out in the honest limitations.
What happens if we forget the code?
There is no key override on this model, so a forgotten code with the gate closed means the lock must be opened by a locksmith or removed. Record the code somewhere secure when you set it, and test any new code at least five times with the gate open before closing it. If you want a mechanical backstop, the BL5771 adds key override to the BTB format.

Coastal Environment and Maintenance

What does 1,000 hours of salt spray actually buy me?
Marine Grade Pro is Borg's top corrosion tier: 316 stainless steel internals under the MG Pro black external coating, tested to 1,000 continuous hours of neutral salt spray. For context, many external-grade locks test to a fraction of that. On beachfront, canal-front and salt-air installs that difference is the whole game - see what the salt spray numbers mean and the honest three-brand corrosion comparison.
What maintenance does a coastal install need?
Monthly, spray both keypads and levers lightly with a silicon-based lubricant such as GT85 and wipe off the excess - never an oil-based product like WD40, which attracts dirt into the buttons. Annually, take the lock off, spray internally through the button holes, refit and cycle every button on both units. Ten minutes a year, and it is the difference between a lock that lasts and one that sticks. Full steps: Borg Servicing Guide (PDF).
Is corrosion really covered by the warranty?
Yes - Borg warrants corrosion resistance for 12 months from date of sale under specified conditions, alongside the standard 12 month mechanical warranty. Most lock brands exclude coastal corrosion outright, so this is worth noting. Bought from Terry's? We manage the claim with the Australian distributor for you.

Installation and Fit

What gate thickness does it suit, and what fixings are supplied?
35mm to 80mm - the supplied M4 stainless steel fixing screws and the 8mm flat bladed sprung spindle cover that range. Both keypad units mount through the gate on the same fixings. If your gate falls outside the range, talk to Terry before ordering rather than improvising fixings.
Does handing matter, and can I reverse it later?
The lock itself is reversible on site for left or right hand swing, so a re-hung gate is not a problem. The exception is the 28mm narrow-stile latch for aluminium frames, which is handed and not field-reversible - pick left or right hand to suit at order time. Unsure which is which? See understanding door handing in Australia.
My installer knows the Borg BL2600 series - is this the same prep?
Close to it. The BL4400 series shares the BL2600 footprint and uses the free-turning lever keypad of the BL3400 gate series, so an installer familiar with either platform will recognise the drilling pattern and fitting sequence. The back-to-back format simply mounts a second keypad unit on the inside face using the through-gate fixings.
Should I use a magnetic latch with this keypad instead of the tubular latch?
Usually not. Magnetic gate latches paired with mechanical keypads have a high callback rate - misalignment and gate sag cause the magnet to grab before the keypad releases, and the combination frustrates everyone. If your stile genuinely cannot take the 60mm or 28mm latch, read why magnetic latches can be problematic before ordering the TML25DGT, and talk to Terry.

Spares and Alternatives

Can I replace one damaged keypad without buying a whole new lock?
Yes - that is one of the quiet advantages of this range over hardware-store imports. The BL4401KMGPROECP spare ECP keypad is the matching unit for this lock; a standard (non-ECP) MG Pro keypad also fits the platform but is re-coded at the bench, not on the gate. Latches, fixing packs and the change key are all stocked separately too - see the spare parts argument.
What should I fit instead on a busy commercial door?
This lock is rated for light to medium usage. For genuinely high-traffic doors, step up to the Lockwood 3572DX, the Borg BL7701 heavy duty ECP, or the Carbine CDL7200. What earns the heavy duty label - cycle ratings, fire certs, exit paths - is covered in the commercial guide.
Are there other back-to-back keypad locks worth comparing?
Within Borg, the BL5051 MG ECP is the external-grade chrome BTB on the BL5000 platform, and the BL5771 MG Pro ECP adds key override. Cross-brand, the heavy duty Carbine CDL7200LL-KDSC is the commercial dual-keypad benchmark. Chapter 16's three-brand comparison helps you choose between them.

Related Products, Guides and Chapters

The BL4400 gate family: BL4401 MG Pro ECP (single-sided) · BL4401 MG Pro (standard code change) · BL4409 MG Pro ECP (rim slam latch)

Spares and accessories: Spare ECP keypad · Spare standard keypad · Easicode change key · 28mm latch LH · 28mm latch RH · Round post kit · Gate lock fixing pack

Alternatives: Borg BL5051 MG ECP (BTB chrome) · Borg BL5771 (BTB + key override) · Carbine CDL7200LL-KDSC (HD dual keypad) · Lockwood 3572DX (HD mortice) · Borg BL7701 (HD ECP)

Buyer's Guide chapters: Ch 16 Mech-Digi - Gates · Ch 16 - Borg Naming Decoded · Ch 16 - Code Changing · Ch 10 Brand Profiles - Borg

Helpful blog reading: Why Double-Sided Locks Suit Gates · MG Pro and ECP Explained · Gate Post Too Narrow? · Latch vs Bolt on Pool Gates · Passage vs Holdback Mode · Changing Codes · Lockwood vs Borg vs Carbine · Magnetic Gate Latch Problems · Heavy Duty Commercial Locks · What Is a Mechanical Digital Lock?

Borg Locks Logo

What's In The Box - Borg BL4441MGPROECP

  • Borg BL4441 MG Pro ECP outside keypad and lever assembly (MG Pro coating)
  • Borg BL4441 MG Pro ECP inside keypad and lever assembly (MG Pro coating)
  • 60mm backset anti-thrust stainless steel tubular latch
  • Strike plate
  • 8mm flat bladed sprung spindle
  • M4 stainless steel fixing screws (suits doors up to 80mm thick)
  • Easicode Pro code change key
  • Optional code change disabling plug
Borg Locks Logo

Borg BL4441 MG Pro ECP - Dimensions

Borg BL4441 back-to-back keypad dimensional drawing both keypad units identical 142mm height 41mm width 46mm depth 75mm base
BL4400 series keypad dimensions - both outside and inside units are identical in the BL4441 back-to-back configuration
Borg 60mm tubular latch dimensional drawing showing 92mm overall length 60mm backset 56mm faceplate height 25mm faceplate width 19mm latch bolt and 24mm case
60mm tubular latch as supplied - 92mm overall length, 60mm backset, 19mm anti-thrust latch bolt, 56mm faceplate height
Borg 60mm tubular latch isometric drawing showing 92mm overall length 60mm backset 56mm faceplate height 19mm latch bolt and 12mm latch head
60mm tubular latch - isometric view (manufacturer drawing labelled 5000 Series; key figures match the drawing above)
Borg Locks Logo

Borg BL4400 ECP Series - Product Brochure

Borg BL4400 ECP series product brochure showing Easicode Pro features specifications dimensions and marine grade pro finish
BL4400 ECP Series - features, specifications, dimensions and Easicode Pro information
Borg Logo

Borg Locks Warranty

Borg products sold in Australia are covered against mechanical defects in materials and workmanship under normal use and service. Warranty claims are handled by Terry's Tradies Pty Ltd and its associated websites, trading names, and subsidiaries.

Warranty Summary

Warranty period12 months from date of sale
What is coveredMechanical defects in materials and workmanship under normal use and service
Australian distributorLSC - the authorised Australian importer and distributor for Borg Locks
Who handles your claimTerry's Tradies Pty Ltd - contact us in the first instance
Proof of purchaseRequired for all claims
Geographic coverageAustralia

What the Warranty Covers

  • Mechanical defects in materials and workmanship
  • Defects arising under normal use and service conditions
  • Repair or replacement of defective units at the discretion of the Australian distributor (LSC)

What the Warranty Does Not Cover

  • Damage arising from misuse, vandalism, or abuse
  • Damage resulting from improper installation
  • Locks that have been dismantled - dismantling invalidates the warranty
  • Normal wear and tear
  • Cosmetic damage not affecting function

How to Make a Claim

For full returns and warranty claim procedures, visit our Returns & Warranty page - this is kept up to date and is the authoritative reference for current claim steps.
  1. Contact Terry's Tradies Pty Ltd first if you purchased through us or one of its associated trading names - we will assess the issue and manage the warranty process with LSC on your behalf. You do not need to contact LSC or Borg Locks UK directly.
  2. Have your proof of purchase ready (receipt or order confirmation).
  3. Warranty claims for Borg products in Australia are processed through LSC, the authorised Australian importer and distributor. Where an item is returned to LSC, freight charges must be prepaid and the item returned within the warranty period.
  4. If LSC finds the returned item to be defective, it will be repaired or replaced, and a detailed assessment report is provided to the customer after examination.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The Borg manufacturer warranty above operates alongside - and does not limit - these statutory rights.
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