Borg BL5701 Mechanical Digital Lock - Lever/Lever with Key Override - Easicode Pro - Satin Chrome or MG Pro Black
At A Glance
The Borg BL5701 is a medium to heavy duty fully mechanical digital lever lock with a key override cylinder built into the keypad lever, keys supplied. Rather than mounting the cylinder below the keypad on the face plate, Borg puts it inside the lever body, keeping the outside face clean and the keyhole in a natural gripping position; turning the key engages the lever clutch and 8mm spindle directly, pulling the door open without the code. There is no electronic component anywhere in the lock - no battery, no wiring, no firmware.
Easicode Pro (ECP) changes the code on the door in about 10 seconds with the supplied change key - no lock removal. The flat bar inside lever is always free for immediate exit, and Borg cycle tests the series to 100,000 operations. Two variants are on this listing: BL5701SCECP in satin chrome for internal and sheltered external doors, and BL5701MGPROECP in Black Marine Grade Pro for coastal, marine and harsh external doors - not merely different colours, because the MG Pro variant carries 316 stainless steel internals and a coating salt spray tested to 1,000 hours. It is not fire tested, so it is not for fire doors - the BL5001 is. Its closest relatives are the BL5001 (same platform, no key override), the BL5771MGPROECP (back-to-back, key override both sides) and the heavy duty BL7701 (SFIC core in the lever for high traffic doors).
Usually ships same day if ordered before 11am AEST (excludes weekends and Queensland public holidays).
Neither BL5701 variant has been fire tested, so the lock is not for fire door assemblies. Borg's fire tested lever locks are the BL5001 - the BL5001 and its finish variants, including the Black Marine Grade Pro BL5001MGPRO, have been successfully tested up to 4 hours (depending on the type of doorset) on fire door assemblies in accordance with AS 1905.1-2005, Part 1: Fire Resistant Doorsets - and the DDA flat bar BL5401SSDDA. Neither has a key override. For a fire door, choose one of those, or browse our fire door rated lock range.
The key override cylinder on the BL5701 is fitted inside the keypad lever handle body. To open by key: put the key into the cylinder in the handle and turn it away from the door edge (clockwise on a right hand door, anti-clockwise on a left hand door). The key turns the lever clutch and the 8mm spindle directly, so the door opens without the code. No separate external cylinder, no extra linkage. The cylinder is fitted and the keys are supplied. Read our guide to how mechanical key override works, or browse all locks with a key override.
The BL5701 inside handle is a flat bar lever, unlike the BL5001's round bar. It is always free to turn - anyone inside exits immediately without a code or a key, which is the behaviour exit paths and most compliance scenarios expect. That is the key difference from the back-to-back BL5771MGPROECP, which needs a code or key from both sides - so it is not for fire doors, emergency exit or fire egress doors. Our commercial guide covers exit path requirements in detail.
The black variant pairs the MG Pro 2 black marine external grade coating with 316 stainless steel internal components and a stainless steel coding chamber, salt spray tested to 1,000 continuous hours - a laboratory cabinet result (the finish held up that long in continuous salt fog), not a promise of service life on the coast - and it is ISPS compliant for marine and port facility use. A fundamentally different specification to the satin chrome BL5701SCECP. Coastal, beachside, marina or harsh external door: specify the MG Pro. The grading ladder is in MG Pro and ECP Explained, and the three-brand corrosion comparison is in Lockwood vs Borg vs Carbine.
On the Marine Grade Pro variant, Borg warrants corrosion resistance for 12 months from date of sale under specified conditions - the routine in the maintenance notes keeps those conditions met; see the warranty details.
The satin chrome finish is for internal and sheltered external use in normal weather. For coastal, beachside or marine environments, choose the BL5701MGPROECP (Black Marine Grade Pro) on this listing. See when you need MG Pro for guidance.
With Easicode Pro (ECP) the lock stays on the door - Borg puts the change at about 10 seconds. With the door open, enter the current code, put the change key over the code change button at the top of the keypad, turn it 90 degrees clockwise and hold it in, press C, then enter the new code twice. Release the key, turn it back and remove it, then press C or turn the lever to set the new code - and test it five times before the door closes. The change key is in the box (a spare is the BL5000ECPCK), and so is the code change deactivation plug, which stops anyone re-coding the keypad on the door once your code is set. Step by step in how the Borg on-door change works. Never force the change key - here is why.
Enter the code, turn the lever and press F: the outside lever stays free turning and withdraws the latch, so the door opens without a code - handy for business hours or a move-in day. To lock it again, turn the lever and press C; you will hear a click as the coding chamber resets. It is not a holdback - the latch still engages when the door closes. If you never want the function, the free passage deactivation plug in the box fits into the F slot on the back of the keypad and switches it off until the keypad is taken off the door. Passage mode explained and free passage on commercial doors.
The BL5701 is entirely mechanical. No power source, no wiring, no battery compartment and no battery maintenance at any point in the lock's service life - a real advantage on a well-used external door where battery changes are an ongoing cost on electronic alternatives. See why mechanical digital locks are chosen for critical access points.
Stairwells, plant rooms, roof access, staff entries and access-controlled residential or commercial doors where both code and key access are wanted. Borg cycle tests the series to 100,000 operations. See our commercial mechanical digital lock guide.
For genuinely heavy duty, high traffic doors consider the Borg BL7701 (heavy duty body, SFIC key override), the Lockwood 3572DX or the Carbine CDL7200LL-HD - our high traffic guide explains what separates them.
The BL5701, like every Borg Easicode Pro lock, holds one active PIN code at a time - everyone shares the same code, and there is no audit trail. That is a characteristic of the mechanical coding chamber, not a fault; the key override gives a second, independent way in without sharing the code. If you need individual user codes or access records, a smart lock is the right tool instead - our honest limitations rundown covers the trade-off.
Key Features
- Key override cylinder built into the keypad lever handle body - not an external cylinder mounted on the face plate below the keypad.
- Key rotation engages the lever clutch and 8mm spindle directly - bypasses the code with no secondary mechanism.
- Cylinder fitted at the factory and keys supplied with the lock - nothing extra to source for the key override to work.
- Flat bar inside lever always free to turn - immediate inside exit without a code or key.
- Easicode Pro (ECP) on-door code change with the supplied change key - about 10 seconds, no lock removal; code change deactivation plug included.
- Optional free passage function (F button) - the included deactivation plug switches it off until the keypad comes off the door.
- Stainless steel coding chamber; medium to heavy duty BL5000 series lock body with a fully clutched round bar keypad lever; cycle tested to 100,000 operations.
- 8mm square spindle - compatible with most leading tubular latch brands and the standard Australian lock preparation.
- Over 1,000 non-sequential code combinations - the digits open the lock in any order.
- 60mm heavy duty anti-thrust tubular latch included; 70mm backset latch available separately - satin chrome BLL500070 or black MG Pro BLSMGPRO570.
- Suitable for timber, composite and steel doors, internal and external.
- Door thickness 35mm to 54mm on the supplied fixings.
- Reversible on site for left or right hand doors.
- Not fire tested - not for fire door assemblies; the BL5001 is tested to AS 1905.1-2005.
- Fully mechanical - no batteries, no wiring, no electronics anywhere in the lock.
- BL5701MGPROECP - Black MG Pro 2 marine external grade coating; 316 stainless steel internal components; 1,000 hour salt spray tested; ISPS compliant; corrosion resistance warranted 12 months.
- BL5701SCECP - satin chrome (PVD); internal and sheltered external use only; not for coastal or saline environments.
Access Methods
This is a mechanical digital lock with two ways in - the outside keypad and the key override in the keypad lever - and the inside lever is always free for exit. There is no app, fob or card: that is not what this category is. Browse all locks with a key override.
What's in the Box
- Borg BL5701 ECP outside keypad and lever assembly with built-in key override cylinder (selected finish)
- Key override keys (the cylinder is fitted)
- Flat bar inside lever handle assembly (selected finish)
- 60mm heavy duty anti-thrust tubular latch (stainless steel)
- Strike plate and box keep
- Spindles - 80mm and 90mm supplied (use the longest that fits)
- M4 fixing screws - 40mm, 50mm and 60mm options
- 4 x 16mm screws
- Easicode Pro code change key
- Code change deactivation plug (optional use)
- Free passage deactivation plug (optional use)
- Hex wrench (Allen key)
- Handle screw rubber grommet
- Installation instructions
Suitable Uses
- Medium to heavy usage doors needing both keypad code access and a conventional key override for supervisor, emergency or master key access - stairwells, plant rooms, roof access hatches, electrical substations, storage areas
- Applications where the key override must be low-profile - the in-handle cylinder keeps the face plate clean, with no visible external cylinder below the keypad
- Coastal, beachside, marine and port facility applications - specify BL5701MGPROECP (Black Marine Grade Pro). See External Gate - Exposed to Rain and our guide to where MG Pro is needed
- Internal and sheltered external commercial, strata and institutional doors in standard weather - specify BL5701SCECP (satin chrome). Suits a regular front door and internal office and commercial doors
- Timber, composite and steel doors 35-54mm thick where both code and key access are wanted
- ISPS-compliant applications on marine facilities where electronic access is not practical - specify BL5701MGPROECP
- Hospitals, aged care and secured wings where staff need a key override for emergency access without app dependency
- Not for fire door assemblies - the BL5701 is not fire tested; the BL5001 and BL5401SSDDA are the fire tested lever locks in the range
Available Finish Options
Satin Chrome
BL5701SCECP
Sheltered or internal
Black - Marine Grade Pro
BL5701MGPROECP
Coastal
Finish selection does not affect functionality, compliance, or performance. Both finishes are chosen on this page. Marine Grade Pro (black) carries a different internal construction and corrosion specification - it is not a colour variant of satin chrome.
Borg Key Override Locks - Where the BL5701 Sits
Six mechanically distinct Borg locks around the BL5701. The columns that decide the choice: key override, duty tier, the code change method and fire testing.
Accessories and Spare Parts - BL5700 and BL5000 Series
The BL5701 shares the BL5000 platform's deep spares ecosystem - latches, plates, gaskets and a spare change key are all separately orderable, plus its own keypad and spindle. It is a big part of why this range outlasts hardware store imitations.
Need the cylinder keyed alike or into a master key system, or unsure which part suits your unit? Contact us before you order - it is quicker than a return.
Full Specifications
Dimensions
Dimensions from the Borg engineering drawings shown full size in the Dimensions tab. Verify against current Borg documentation before specifying for constrained installations.
Frequently Asked Questions
The key cylinder is inside the keypad lever handle body itself, not on the face plate below the keypad. To open by key: put the key into the cylinder in the lever handle and turn it away from the door edge - clockwise on a right hand door, anti-clockwise on a left hand door. The rotation engages the lever clutch and 8mm spindle, pulling the door open without the code. The cylinder is fitted and the keys are supplied. For more detail see our guide to where the keyhole is on key override locks.
The BL5001 has a round bar inside handle that is always free to turn, no key override, and changes its code On The Bench - the lock comes off the door. The BL5701 adds a key override cylinder inside the lever handle, swaps the inside round bar for a flat bar lever, and changes its code on the door with Easicode Pro. If you do not need a key override, the BL5001 is simpler and typically more economical - and it is fire tested to AS 1905.1-2005 (up to 4 hours, depending on the type of doorset) while the BL5701 is not, so for a fire door choose the BL5001. See when key override is needed.
The BL5701 uses the medium to heavy duty BL5000 series lock body with a conventional cylinder fitted in the lever and keys supplied. The BL7701 uses the heavy duty BL7000 series body with an SFIC (Small Format Interchangeable Core) cylinder format for master key systems and the Unican 1000/5000 footprint - its core is sold separately (the BLSSFICKA6PIN). For most commercial and external doors wanting code plus key, the BL5701 is the right pick; if the door sees genuinely high traffic or must join an SFIC keyed system, step up to the BL7701.
Because the key override cylinder adds a second fixing point, the BL5701 keypad handle has grey rubber grommets on both the top and bottom of the handle. Remove both to expose two grub screws, back them out with the included hex wrench, lift the handle off, turn it 180 degrees, refit and retighten both grub screws, then replace the grommets. The inside flat bar handle reverses like the other BL5000 models (one grommet and grub screw). Handing is read from the outside of the door: hinges on the right means right hand. Full instructions are in the ECP Instruction Segments V2 (PDF).
Only the BL5701MGPROECP (Black Marine Grade Pro) is for coastal and saline environments. It pairs the MG Pro 2 marine external grade coating with 316 stainless steel internals, salt spray tested to 1,000 continuous hours - a laboratory result, which is why Borg backs the finish with a 12 month corrosion warranty rather than vague claims. The BL5701SCECP (satin chrome) is for internal and sheltered external use only and should not be specified in salt air, beachside or marine environments. Our salt spray explainer puts the 1,000 hour figure in context.
Additional Information
Monthly: wipe the keypad, both levers and the exposed latch with a light spray of silicon-based lubricant (such as GT85) and remove the excess with a soft cloth. Do not use oil-based lubricants such as WD-40 - they attract dirt and wear down internal parts over time. Annually: remove the lock from the door, spray the inside through the button holes on the reverse of the keypad with silicon-based lubricant, spray all fixings, accessories and the latch, then press each button and operate both levers several times to confirm smooth operation. The routine applies to both finishes; on the MG Pro variant it also keeps the corrosion warranty conditions met. Full steps are in the Borg Lock Servicing Guide (PDF).
Unlike the BL7701, whose SFIC core is sold separately, the BL5701 ships with the key override cylinder fitted and keys included - nothing extra to source. If you need the lock keyed alike with other doors or into an existing master key system, a locksmith can replace the factory cylinder with a compatible keyed cylinder - talk to us before ordering so the right cylinder goes in first time.
Two spindles are supplied (80mm and 90mm). The general rule is door thickness plus 30mm for the minimum spindle length (15mm must seat inside each lock body). Use the longest spindle that fits - a spindle that is too short can disengage when the door is slammed. Do not trim the keypad-side spindle, which would disturb the key override engagement; cut only from the inside handle side. Spindle fitting by lock type is on page 3 of the ECP Instruction Segments V2 (PDF), and our advice and installation service can take it from here.
This lock is not fire tested, so it is not for fire door assemblies. Borg's fire tested lever locks are the BL5001 (every finish variant, including the Black Marine Grade Pro BL5001MGPRO) and the DDA BL5401SSDDA, tested to AS 1905.1-2005 up to 4 hours depending on the type of doorset. If the door is an older apartment fire door, read our asbestos warning before anyone drills, and our apartment fire door compliance guide for the wider picture.
After any Easicode Pro code change, test the new code at least five times before closing the door. The change is confirmed only when the lever operates on the new code. If the change was unsuccessful and the door closes, the key override gets you back in - one more reason to keep the keys somewhere sensible. The safe testing procedure is in our code change guide.
Warranty
All Borg locks are warranted against mechanical defects in materials and workmanship under normal use and service for a minimum of 12 months from date of sale. The warranty does not cover damage arising from misuse, vandalism, or improper installation. The lock must not be dismantled - doing so will invalidate the warranty. Proof of purchase required for all claims.
Download PDF Resources
Borg's six-page manual for the BL5000 series Easicode Pro locks, the BL5700 key override models included - handing, the free passage and code change deactivation plugs, spindle fitting, the on-door code change, daily use (including the key override) and how to find a lost code.
The same Easicode Pro instructions as six one-page segments - preparation and handing (with the BL5700 key override keypad procedure), the deactivation plugs, spindle fitting (the 15mm blade engagement rule), the code change, daily operation and identifying a lost code.
One-page drilling template for the BL5000 platform tubular latch locks - 159mm hole centres with 60mm or 70mm backset marks for the through-door and latch preparation. Named for the BL5001, BL5201 and BL5401 in its text; the BL5701 shares the preparation.
Borg's two-page brochure for the BL5700 ECP key override series - the BL5700 keypad, this BL5701 and the back-to-back BL5771 - features, lock options, fixings and dimensioned keypad and inside handle drawings, with the hospitals and key-alike positioning.
Borg's two-page marine grade Easicode Pro brochure covering the BL5701MGPROECP - MG Pro 2 black finish, 1,000 hour salt spray and 100,000 cycle testing, over 1,000 combinations and the flat bar key override models.
Borg's general maintenance guide for pushbutton keypad locks - monthly silicone-based lubricant care and an annual full service. This is the routine to follow for this lock.
Borg BL5701 - FAQ, Setup and Owner's Guide
Detailed pre-purchase and installer questions for the Borg BL5701 lever lock with built-in key override. Also see What Is a Mechanical Digital Lock?, our heavy duty commercial guide and Buyer's Guide Chapter 16 - Choosing a Mech-Digi Lock.
Key Override
Inside the lever handle body of the outside (keypad) unit. There is no separate cylinder below the keypad on the face plate - the keyhole sits in the lever itself, visible on the side or face of the lever depending on the door's handing. That is the defining feature that separates the BL5701 from a standard keypad lock with an external cylinder: the face plate stays clean, the override is in a natural gripping position, and the key turns the clutch directly without a secondary linkage.
Yes, through a locksmith. The factory-fitted cylinder can be replaced with a keyed-alike or master-keyed cylinder to match an existing system. Contact us before ordering if master keying or keyed alike is wanted - we can advise which cylinder profiles suit the BL5701 handle. Read more about key override cylinder options.
The BL5701 uses a conventional cylinder fitted inside the lever, with keys supplied at purchase. The BL7701 uses an SFIC (Small Format Interchangeable Core) - the format master key systems run on, where the core swaps with a control key without the lock coming off the door; its core is sold separately as the BLSSFICKA6PIN or pinned by a locksmith to your system. If your building runs an SFIC key system, the BL7701 is the right choice; if not, the BL5701's conventional cylinder is simpler and more economical.
Code Change and Operation
With the door open, enter the current code. Put the change key over the code change button at the top of the keypad, turn it 90 degrees clockwise and hold it in, press C to clear, then enter the new code twice. Release the key, turn it back and remove it, then press C or turn the lever to set the new code - and test it at least five times before the door closes. The code is any-order: if it is 1234, then 4321 also opens the lock. Full step-by-step in our ECP code change steps.
Use the key override: put the key into the cylinder in the lever handle and turn it away from the door edge. Once inside, change the code to a new one on the door with the Easicode Pro procedure. If the keys are lost too, the code can still be read with the keypad off the door - turn it over, press C, and the ten portholes on the back show the coded buttons as red lines (the steps are on the last page of the ECP User Manual in the PDF Files tab) - or we can do it for you. See our guide to ECP code recovery.
Free passage lets the outside lever turn and the latch retract without the code on every use. Enter the code, turn the lever, then press F: the lever is now free turning. To lock it again, turn the lever and press C until you hear the click of the coding chamber resetting. It suits business hours, move-in days or any period when continuous code-free entry is wanted. It is not a holdback - the latch still engages when the door closes. The free passage deactivation plug switches the function off if the installation never needs it. See passage mode explained.
Fire and Compliance
No. Neither BL5701 variant is fire tested, so the lock is not for fire doors. If you need a fire tested lever lock on the BL5000 platform, the BL5001 is tested to AS 1905.1-2005 (up to 4 hours, depending on the type of doorset) but has no key override, as is the DDA BL5401SSDDA. Browse our fire door rated locks and read the commercial fire door guide - and on an apartment fire door, the compliance guide and the asbestos warning come before any drilling.
Product Selection
The BL5771MGPROECP is the back-to-back version with key override on both sides. On the BL5771 the inside is also a keypad unit, not a free-turning flat bar lever - a code or key is needed to exit from either side, so it is not for fire doors, emergency exit or fire egress doors. If you need code or key to enter from outside but free exit from inside, the BL5701 is correct; if you need controlled access from both sides, the BL5771MGPROECP is the product. Compare them in the Item Code Family table on the main tab.
A smart lock with key override relies on electronics, batteries and firmware. The BL5701 has no electronics at all - if the door is reachable, the lock works. There is no battery replacement, no app update, no connectivity dependency. The trade-off is a single PIN (no user management, no audit trail) and no remote access. Where reliability and low maintenance outweigh audit capability, the BL5701 is the better choice; for remote management, multi-user access or activity logs, a smart lock platform is more appropriate. The comparison is worked through in our mechanical vs smart guide, and Borg's brand story is in Chapter 10.
Installation and Fitting
The BL5701 comes with fixings for 35-54mm doors. For a thicker door, talk to us at order time about longer fixings and the spindle: the supplied 80mm and 90mm spindles cover the standard range, and page 3 of the ECP Instruction Segments V2 (PDF) covers spindle selection by lock type and door thickness.
Yes. The 60mm backset tubular latch is included; a 70mm backset latch is available separately - the satin chrome BLL500070 or the black MG Pro BLSMGPRO570 - and the lock body accepts it without modification to the keypad or inside handle. Use the drilling template (PDF) to mark the 60mm or 70mm position.
The BL5701 uses an 8mm square spindle, the standard Australian preparation, so it suits most existing tubular latch mortices; the drilling template confirms the hole positions. Unlike the BL7701, which is purpose-built to retrofit Unican 1000/5000 footprints, the BL5701 is a standard new-installation product, and it does not specifically retrofit Lockwood 530 or NK2000 bodies without confirming the door preparation matches. See our retrofit kits guide for the combinations.
Servicing
Monthly, a light wipe of the keypad, levers and exposed latch with a silicon-based lubricant (such as GT85) - never an oil-based lubricant such as WD-40. Once a year, take the lock off the door, spray through the button holes on the back of the keypad and over the fixings and latch, then check every button and both levers. Renew the gasket whenever the lock comes off the door. Keypad, spindle, latches, plates and a spare change key are all in the Accessories table on the main tab, and the full schedule is in the Borg Servicing Guide (PDF).
Related Products, Guides and Chapters
Same platform, no key override: BL5001 (4 finishes, fire tested) - BL5001MGPROECP - BL5000SC (euro mortice, key lockout)
DDA flat bar lever, no key override: BL5401SSDDA (fire tested, On The Bench) - BL5401SSDDAECP (Easicode Pro) - BL5401DDAMGPROECP (Marine Grade Pro)
Key override: BL5771MGPROECP (back-to-back, key both sides) - BL7701 (heavy duty, SFIC)
Fire tested: BL5001 - BL5401SSDDA (DDA lever)
Heavy duty: BL7701 - Lockwood 3572DX - Carbine CDL7200LL-HD
Spares: BL5701KSCECP keypad - BL5701SPINDLE - BLSMGPRO560 / BLSMGPRO570 - BLL500070 - BL5000ECPCK - BL5000GASKET - BLS513MK3
Guides: MG Pro and ECP Explained - Changing Codes - Mechanical Key Override - Heavy Duty Commercial Mech-Digi - Lockwood vs Borg vs Carbine - Buyer's Guide Ch 16: Mechanical Digital Locks - Browse all mechanical digital locks
What's In The Box - Borg BL5701SCECP / BL5701MGPROECP
- Borg BL5701 ECP outside keypad and lever assembly with built-in key override cylinder (selected finish)
- Key override keys (the cylinder is fitted)
- Flat bar inside lever handle assembly (selected finish)
- 60mm heavy duty anti-thrust tubular latch (stainless steel)
- Strike plate and box keep
- Spindles - 80mm and 90mm supplied (use the longest that fits)
- M4 fixing screws - 40mm, 50mm and 60mm options
- 4 x 16mm screws
- Easicode Pro code change key
- Code change deactivation plug (optional use)
- Free passage deactivation plug (optional use)
- Hex wrench (Allen key)
- Handle screw rubber grommet
- Installation instructions
Borg BL5701 ECP Series - Dimensions
Three drawings for the BL5701: Borg's keypad and inside lever engineering drawing, the latch body engineering drawing, and the series line drawing. All measurements are from the Borg engineering drawings.
Borg BL5701 ECP Series - Product Brochure
PDF Files - Borg BL5701
Borg's six-page manual for the BL5000 series Easicode Pro locks, the BL5700 key override models included - handing, the free passage and code change deactivation plugs, spindle fitting, the on-door code change, daily use (including the key override) and how to find a lost code.
The same Easicode Pro instructions as six one-page segments - preparation and handing (with the BL5700 key override keypad procedure), the deactivation plugs, spindle fitting (the 15mm blade engagement rule), the code change, daily operation and identifying a lost code.
One-page drilling template for the BL5000 platform tubular latch locks - 159mm hole centres with 60mm or 70mm backset marks for the through-door and latch preparation. Named for the BL5001, BL5201 and BL5401 in its text; the BL5701 shares the preparation.
Borg's two-page brochure for the BL5700 ECP key override series - the BL5700 keypad, this BL5701 and the back-to-back BL5771 - features, lock options, fixings and dimensioned keypad and inside handle drawings, with the hospitals and key-alike positioning.
Borg's two-page marine grade Easicode Pro brochure covering the BL5701MGPROECP - MG Pro 2 black finish, 1,000 hour salt spray and 100,000 cycle testing, over 1,000 combinations and the flat bar key override models.
Borg's general maintenance guide for pushbutton keypad locks - monthly silicone-based lubricant care and an annual full service. This is the routine to follow for this lock.
Borg Locks Warranty
Borg products sold in Australia are covered against mechanical defects in materials and workmanship under normal use and service. Warranty claims are handled by Terry's Tradies Pty Ltd and its associated websites, trading names, and subsidiaries.
Warranty Summary
What the Warranty Covers
- Mechanical defects in materials and workmanship
- Defects arising under normal use and service conditions
- Repair or replacement of defective units at the discretion of the Australian distributor (LSC)
What the Warranty Does Not Cover
- Damage arising from misuse, vandalism, or abuse
- Damage resulting from improper installation
- Locks that have been dismantled - dismantling invalidates the warranty
- Normal wear and tear
- Cosmetic damage not affecting function
How to Make a Claim
- Contact Terry's Tradies Pty Ltd first if you purchased through us or one of its associated trading names - we will assess the issue and manage the warranty process with LSC on your behalf. You do not need to contact LSC or Borg Locks UK directly.
- Have your proof of purchase ready (receipt or order confirmation).
- Warranty claims for Borg products in Australia are processed through LSC, the authorised Australian importer and distributor. Where an item is returned to LSC, freight charges must be prepaid and the item returned within the warranty period.
- If LSC finds the returned item to be defective, it will be repaired or replaced, and a detailed assessment report is provided to the customer after examination.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The Borg manufacturer warranty above operates alongside - and does not limit - these statutory rights.
Confused? Overwhelmed? We get it.
Choosing the right smart lock can be genuinely tricky - door types, backsets, app platforms, compatibility with your existing hardware... there is a lot to consider. We have decades of experience fitting locks of all types, including smart locks, and we are happy to help.
Our expert recommendation service is free. Upload a few photos of your door and describe what you need, and one of our qualified locksmiths will give you a personalised recommendation.
Get Your Free Recommendation →How it works - three easy steps:
1. Upload photos
A few clear shots of your door, lock and frame - inside and out.
2. We assess
Our locksmith reviews your setup and requirements - door type, weather exposure, how you want to use it.
3. You get a recommendation
A personalised recommendation tailored to your door, budget and needs. No pressure, no upsell.
Also useful while you are deciding:
