Borg BL7701 Heavy Duty Mechanical Digital Lock - Lever/Lever - SFIC Key Override - Easicode Pro
At A Glance
At A Glance
DISPATCHSame Day Before 11am
PIN Code
Key OverrideThe Borg BL7701 is Borg's heavy duty mechanical digital lock - the model to specify when the traffic on a door genuinely outruns the medium to heavy duty BL5001 series. It is a lever/lever lock with one distinctive trick: the SFIC key override cylinder sits inside the lever, not below the keypad. Turning the key engages the lever clutch and the 8mm spindle directly, bypassing the code with the full torque of the lever behind it - which is why it also suits heavily sprung third-party lockcases. What "heavy duty" actually buys you in this category is unpacked in our heavy duty commercial guide.
Easicode Pro (ECP) changes the code on the door with no lock removal, the coding chamber is stainless steel, the body and handles are cast, and Borg cycle tests the series to 100,000 operations. Two finishes are ordered from this one listing: Satin Stainless (BL7701SSECP) for internal and sheltered external doors, and Black Marine Grade Pro (BL7701MGPROECP) for coastal, marine and harsh external doors - a different construction specification, not a colour choice. The lock ships without the SFIC core: the stocked core is the BLSSFICKA6PIN (BES1 profile, 6 pin, keyed alike, two user keys and a control key), listed in Accessories below. It is not fire tested, so it is not for fire doors - the BL5001 is. The whole lock is part of Borg's fully mechanical digital range - no batteries, no wiring - and it shares the Unican 1000 and 5000 series door footprint, making it the direct retrofit upgrade for ageing Unican installations.
Estimated Dispatch
Usually ships same day if ordered before 11am AEST (excludes weekends and Queensland public holidays).
Usually ships same day if ordered before 11am AEST (excludes weekends and Queensland public holidays).
Not Fire Tested - Not for Fire Doors
Neither BL7701 variant has been fire tested, so the lock is not for fire door assemblies. Borg's fire tested lever lock is the BL5001 - the BL5001 and its finish variants, including the Black Marine Grade Pro BL5001MGPRO, have been successfully tested up to 4 hours (depending on the type of doorset) on fire door assemblies in accordance with AS 1905.1-2005, Part 1: Fire Resistant Doorsets - as is the DDA flat bar BL5401SSDDA. For a fire door, choose one of those, or browse our fire door rated lock range.
Neither BL7701 variant has been fire tested, so the lock is not for fire door assemblies. Borg's fire tested lever lock is the BL5001 - the BL5001 and its finish variants, including the Black Marine Grade Pro BL5001MGPRO, have been successfully tested up to 4 hours (depending on the type of doorset) on fire door assemblies in accordance with AS 1905.1-2005, Part 1: Fire Resistant Doorsets - as is the DDA flat bar BL5401SSDDA. For a fire door, choose one of those, or browse our fire door rated lock range.
Heavy Duty - Designed for High Traffic Commercial Applications
The BL7701 is Borg's heavy duty specification lock - the model our other Borg product pages point to when a door is too busy for the medium to heavy duty ranges. Borg's own BL7700 ECP leaflet rates the series for "all door types both internal and external, heavy duty applications", and cycle tests it to 100,000 operations. Its heavy duty peers in our catalogue are the Lockwood 3572DX and the Carbine CDL7200 - the three-brand comparison is in Lockwood vs Borg vs Carbine.
The BL7701 is Borg's heavy duty specification lock - the model our other Borg product pages point to when a door is too busy for the medium to heavy duty ranges. Borg's own BL7700 ECP leaflet rates the series for "all door types both internal and external, heavy duty applications", and cycle tests it to 100,000 operations. Its heavy duty peers in our catalogue are the Lockwood 3572DX and the Carbine CDL7200 - the three-brand comparison is in Lockwood vs Borg vs Carbine.
SFIC Key Override - Built Into the Lever Handle
The key override uses an SFIC (Small Format Interchangeable Core) cylinder housed inside the lever handle body. Turning the key physically engages the lever with the clutch and 8mm spindle - bypassing the code and operating the lock with the full torque of the lever behind it. That direct engagement is what makes it work with heavily sprung third-party lockcases where a conventional override cylinder below the keypad may not retract the latch. Because it is SFIC, the core drops into commercial master keying systems and comes out with a control key. The core is not in the box. The core we stock for both finishes is the Borg BLSSFICKA6PIN - BES1 profile, 6 pin, keyed alike, supplied with two user keys and the control key - or your locksmith can pin a compatible SFIC core to your existing system. Browse all cylinders for smart and digital locks.
The key override uses an SFIC (Small Format Interchangeable Core) cylinder housed inside the lever handle body. Turning the key physically engages the lever with the clutch and 8mm spindle - bypassing the code and operating the lock with the full torque of the lever behind it. That direct engagement is what makes it work with heavily sprung third-party lockcases where a conventional override cylinder below the keypad may not retract the latch. Because it is SFIC, the core drops into commercial master keying systems and comes out with a control key. The core is not in the box. The core we stock for both finishes is the Borg BLSSFICKA6PIN - BES1 profile, 6 pin, keyed alike, supplied with two user keys and the control key - or your locksmith can pin a compatible SFIC core to your existing system. Browse all cylinders for smart and digital locks.
Unican 1000 / 5000 Series Retrofit - Same Footprint
The BL7701 shares the door drilling footprint of the Unican 1000 and 5000 series, so in most cases it bolts straight onto the existing preparation - no new drilling, no filling old holes. LSC, Borg's Australian importer, positions the Easicode series as "the ideal retrofit upgrade for our own standard BL5000 and competitors Unican 1000 or 5000 models, where frequent code changing is required". If your building still runs ageing Unican mechanical keypads, this is the modern upgrade path that keeps the doors intact. Confirm the existing model, spindle size, backset and door thickness before ordering.
The BL7701 shares the door drilling footprint of the Unican 1000 and 5000 series, so in most cases it bolts straight onto the existing preparation - no new drilling, no filling old holes. LSC, Borg's Australian importer, positions the Easicode series as "the ideal retrofit upgrade for our own standard BL5000 and competitors Unican 1000 or 5000 models, where frequent code changing is required". If your building still runs ageing Unican mechanical keypads, this is the modern upgrade path that keeps the doors intact. Confirm the existing model, spindle size, backset and door thickness before ordering.
BL7701MGPROECP (Black) - Marine Grade Pro, Not Just a Colour
The black variant carries the MG Pro 2 black marine external grade coating, salt spray tested to 1,000 continuous hours - a laboratory cabinet result (the finish held up that long in continuous salt fog), not a promise of service life on the coast - and Borg specifies it "for external setups". The satin stainless BL7701SSECP is for internal and sheltered external doors in normal weather. Coastal, beachside, marina or harsh external door: specify the MG Pro. Internal or sheltered commercial door: the satin stainless does the job. The grading ladder is in our salt spray explainer, and the three-brand corrosion comparison is in Lockwood vs Borg vs Carbine.
The black variant carries the MG Pro 2 black marine external grade coating, salt spray tested to 1,000 continuous hours - a laboratory cabinet result (the finish held up that long in continuous salt fog), not a promise of service life on the coast - and Borg specifies it "for external setups". The satin stainless BL7701SSECP is for internal and sheltered external doors in normal weather. Coastal, beachside, marina or harsh external door: specify the MG Pro. Internal or sheltered commercial door: the satin stainless does the job. The grading ladder is in our salt spray explainer, and the three-brand corrosion comparison is in Lockwood vs Borg vs Carbine.
Corrosion Resistance Warranted - 12 Months (BL7701MGPROECP)
On the Marine Grade Pro variant, Borg warrants corrosion resistance for 12 months from date of sale under specified conditions - the routine in the maintenance notes keeps those conditions met; see the warranty details.
On the Marine Grade Pro variant, Borg warrants corrosion resistance for 12 months from date of sale under specified conditions - the routine in the maintenance notes keeps those conditions met; see the warranty details.
Easicode Pro - Change the Code on the Door
With Easicode Pro (ECP) the lock stays on the door for a code change. With the door open, enter the current code, put the change key over the code change (phi) button at the top centre of the keypad, turn it 90 degrees clockwise and hold it in, press C to clear, then enter the new code twice. Release the key, turn it back and remove it, then press C or turn the lever to set the new code - and test it five times, watching the latch pull back, before the door closes. The change key is in the box, and so is the code change deactivation plug, which fits behind the keypad's cover plate and stops anyone re-coding the keypad on the door once your code is set (it comes out again only with the keypad off the door). Borg's own steps are in the BL7000 ECP Code Change Instructions (PDF); the method in pictures is in how the Borg on-door change works. Never force the change key - here is why.
With Easicode Pro (ECP) the lock stays on the door for a code change. With the door open, enter the current code, put the change key over the code change (phi) button at the top centre of the keypad, turn it 90 degrees clockwise and hold it in, press C to clear, then enter the new code twice. Release the key, turn it back and remove it, then press C or turn the lever to set the new code - and test it five times, watching the latch pull back, before the door closes. The change key is in the box, and so is the code change deactivation plug, which fits behind the keypad's cover plate and stops anyone re-coding the keypad on the door once your code is set (it comes out again only with the keypad off the door). Borg's own steps are in the BL7000 ECP Code Change Instructions (PDF); the method in pictures is in how the Borg on-door change works. Never force the change key - here is why.
Free Passage - the F Button
Enter the code, turn the lever and press F: the outside lever stays free turning and withdraws the latch, so the door opens without a code - for business hours or a busy changeover. To lock it again, turn the lever and press C; you will hear the coding chamber reset. Unlike holdback, free passage leaves the latch working normally, so the door still closes and latches behind people. If you never want the function, the free passage deactivation plug in the box fits into the F slot on the back of the keypad (dome upward) and switches it off until the keypad is taken off the door. Passage mode explained and free passage on commercial doors.
Enter the code, turn the lever and press F: the outside lever stays free turning and withdraws the latch, so the door opens without a code - for business hours or a busy changeover. To lock it again, turn the lever and press C; you will hear the coding chamber reset. Unlike holdback, free passage leaves the latch working normally, so the door still closes and latches behind people. If you never want the function, the free passage deactivation plug in the box fits into the F slot on the back of the keypad (dome upward) and switches it off until the keypad is taken off the door. Passage mode explained and free passage on commercial doors.
Free Egress - No Code or Key Needed to Exit
The inside lever is always free to turn - anyone inside can leave immediately without a code or a key, which is the behaviour exit paths and most compliance scenarios expect. Only the outside lever is code-controlled (or key-operated). This is the key difference from the back-to-back BL5771MGPROECP, which needs a code or a key from both sides - so it is not for fire doors, emergency exit or fire egress doors. Our commercial guide covers exit path requirements in detail.
The inside lever is always free to turn - anyone inside can leave immediately without a code or a key, which is the behaviour exit paths and most compliance scenarios expect. Only the outside lever is code-controlled (or key-operated). This is the key difference from the back-to-back BL5771MGPROECP, which needs a code or a key from both sides - so it is not for fire doors, emergency exit or fire egress doors. Our commercial guide covers exit path requirements in detail.
Fully Mechanical - No Batteries Required
Entirely mechanical. No power source, no wiring, and no battery maintenance at any point in the lock's life - on a high traffic commercial door, that means no flat-battery lockouts at 7am. New to the category? Start with What Is a Mechanical Digital Lock? or the Mechanical Digital Locks Buyer's Guide chapter.
Entirely mechanical. No power source, no wiring, and no battery maintenance at any point in the lock's life - on a high traffic commercial door, that means no flat-battery lockouts at 7am. New to the category? Start with What Is a Mechanical Digital Lock? or the Mechanical Digital Locks Buyer's Guide chapter.
Designed for heavy duty, high traffic commercial applications
Hospitals, offices, institutions, industrial sites and strata common doors - the busy doors the rest of the Borg range refers up to this lock. Cycle tested to 100,000 operations.
Hospitals, offices, institutions, industrial sites and strata common doors - the busy doors the rest of the Borg range refers up to this lock. Cycle tested to 100,000 operations.
Suitable as a direct retrofit upgrade from Unican 1000 and 5000 series
Same door footprint - in most cases a straight bolt-on replacement with no new drilling.
Same door footprint - in most cases a straight bolt-on replacement with no new drilling.
Single PIN Code Only
Like all fully mechanical keypad locks, the BL7701 holds one active PIN code at a time - everyone who needs code access uses the same code, and there is no audit trail. The SFIC key override adds a second, independent way in for senior staff or maintenance without sharing the code. If you need individual user codes or access records, a smart lock is the right tool instead - our honest limitations rundown covers the trade-off.
Like all fully mechanical keypad locks, the BL7701 holds one active PIN code at a time - everyone who needs code access uses the same code, and there is no audit trail. The SFIC key override adds a second, independent way in for senior staff or maintenance without sharing the code. If you need individual user codes or access records, a smart lock is the right tool instead - our honest limitations rundown covers the trade-off.
Key Features
- Heavy duty specification - Borg rates the BL7700 ECP series for internal and external doors in heavy duty applications, cycle tested to 100,000 operations.
- SFIC (Small Format Interchangeable Core) key override cylinder housed in the lever handle - not an external cylinder below the keypad; drops into commercial master keying systems.
- Key rotation directly engages the lever clutch and spindle drive - ideal for heavily sprung third-party lockcases. Core not included: the stocked core is the BLSSFICKA6PIN (BES1 profile, 6 pin, keyed alike, 2 user keys + control key).
- Easicode Pro (ECP) on-door code change - no lock removal; code change deactivation plug included for sites that want the code locked down.
- Optional free passage function via the F button - the included deactivation plug switches it off until the keypad comes off the door.
- Lever/lever configuration - clutching external lever, inside lever always free for egress.
- Cast housing and handles; 9mm round dished stainless steel buttons; stainless steel coding chamber.
- Over 1,000 non-sequential code combinations - the digits open the lock in any order.
- 8mm square spindle - compatible with most leading lockcase brands.
- 60mm heavy duty tubular latch with anti-thrust pin included; 70mm backset latch available separately - the black MG Pro BLSMGPRO570.
- Fixings supplied for doors up to 60mm thick (Borg BL7700 ECP leaflet) - ask us about thicker doors.
- Reversible on site for left or right hand doors (the key override keypad reverses with the cylinder removed first).
- Shares the Unican 1000 and 5000 series footprint - direct retrofit upgrade path.
- Not fire tested - not for fire door assemblies; the BL5001 is tested to AS 1905.1-2005.
- Fully mechanical - no batteries, no wiring, no power source.
- BL7701MGPROECP - MG Pro 2 black coating, 1,000 hour salt spray tested, corrosion resistance warranted 12 months, for external setups.
- BL7701SSECP - satin stainless, internal and sheltered external use.
Access Methods
This is a mechanical digital lock with two ways in: the outside keypad, and the SFIC key override in the keypad lever. The inside lever is always free for exit. There is no app, fob or card - that is not what this category is. Browse all locks with a key override.
What's in the Box
- Borg BL7701 ECP outside keypad and lever assembly with SFIC key override housing (selected finish)
- Inside lever handle assembly (selected finish)
- 60mm heavy duty tubular latch with anti-thrust pin
- Strike plate and box keep
- Spindle(s) - selection to suit door thickness
- M4 stainless steel fixing screws
- Easicode Pro code change key
- Code change deactivation plug (optional use)
- Free passage deactivation plug (optional use)
- Hex wrench (Allen key)
- Handle screw rubber grommets
Not in the box - the SFIC cylinder. The lock ships without its key override core. Add the Borg BLSSFICKA6PIN SFIC cylinder (BES1 profile, 6 pin, keyed alike, 2 user keys and a control key) to the order, or have your locksmith pin a compatible SFIC core to your master key system. The keypad and free passage work on code alone until a core is fitted.
Suitable Uses
- High traffic commercial, institutional, strata and industrial doors where a medium to heavy duty lock would need an aggressive servicing schedule to keep up - the busiest doors in our digital mechanical lock range
- Sites needing both keypad code access and a key override - especially where the lockcase is heavily sprung, or where the override must join an existing SFIC master keying system
- Hospitals and managed facilities where senior staff carry keys and everyone else uses the code - the classic key-alike arrangement
- Unican 1000 or 5000 series replacement or upgrade - same footprint, no new drilling required
- Coastal, beachside and marine environments, including external gates exposed to the weather - specify BL7701MGPROECP (Marine Grade Pro black)
- Internal and sheltered external commercial doors - specify BL7701SSECP (satin stainless)
- Timber, composite and steel door applications requiring heavy duty mechanical access control
- Not for fire door assemblies - the BL7701 is not fire tested; the BL5001 is the fire tested lever lock in the range
Available Finish Options
Black (MG Pro 2)
STK BL7701MGPROECP
Satin Stainless
STK BL7701SSECP
Finish selection does not affect functionality, compliance, or performance. Both finishes are ordered from this page - select the finish option above the price. The choice is an environment decision, not a style one: MG Pro 2 black for coastal and harsh external doors, satin stainless for internal and sheltered external doors.
Borg Key Override and Heavy Duty Locks - Where the BL7701 Sits
Six mechanically distinct Borg locks around the BL7701. The columns that decide the choice: duty tier, whether there is a key override and what format it takes, the code change method, and fire testing.
Need the heavy duty tier from another brand? The Lockwood 3572DX mortice lock and the Carbine CDL7200 are the BL7701's peers - compared in Lockwood vs Borg vs Carbine.
Accessories and Spare Parts
The 7700 series shares its latch and change key type with the Borg 5000 platform, so the parts picture is better than it looks - though, unlike the 5000 series, no keypad-only spare unit is catalogued for the 7700. Why a real parts supply line matters on commercial keypads: our mech-digi range vs hardware store imitations.
Not sure which part suits your unit or door? We can confirm the right item code before you order - it is quicker than a return.
Full Specifications
Dimensions
The figures are from Borg's engineering drawings and are confirmed by the BL7700 ECP leaflet, which prints the same 207mm, 64mm, 27mm, 141mm, 87mm and 64mm dimensions.
BL7700 ECP Series - outside keypad lever (with built-in SFIC key override) and inside lever handle. Detailed engineering drawings are in the Dimensions tab.
Frequently Asked Questions
What is SFIC, and is the cylinder included?
SFIC stands for Small Format Interchangeable Core - the cylinder format used across commercial master keying systems, where cores swap in seconds with a control key. On the BL7701 the core sits inside the lever handle body rather than below the keypad, so turning the key engages the lever clutch and spindle directly, with the mechanical advantage of the full lever behind it. The core is not in the box. We stock the BLSSFICKA6PIN - a BES1 profile, 6 pin, keyed alike core with two user keys and a control key - which suits both the black and the satin stainless BL7701. If the lock is joining an existing SFIC master key system, your locksmith pins a core to that system instead.
SFIC stands for Small Format Interchangeable Core - the cylinder format used across commercial master keying systems, where cores swap in seconds with a control key. On the BL7701 the core sits inside the lever handle body rather than below the keypad, so turning the key engages the lever clutch and spindle directly, with the mechanical advantage of the full lever behind it. The core is not in the box. We stock the BLSSFICKA6PIN - a BES1 profile, 6 pin, keyed alike core with two user keys and a control key - which suits both the black and the satin stainless BL7701. If the lock is joining an existing SFIC master key system, your locksmith pins a core to that system instead.
Can this lock replace my existing Unican lock?
Yes - the BL7701 shares the door drilling footprint of the Unican 1000 and 5000 series, so in most cases it is a direct bolt-on replacement with no new drilling or hole filling. Confirm your existing Unican model, the spindle drive (8mm square), the backset (60mm or 70mm) and the door thickness (fixings suit up to 60mm) before ordering.
Yes - the BL7701 shares the door drilling footprint of the Unican 1000 and 5000 series, so in most cases it is a direct bolt-on replacement with no new drilling or hole filling. Confirm your existing Unican model, the spindle drive (8mm square), the backset (60mm or 70mm) and the door thickness (fixings suit up to 60mm) before ordering.
How do I change the PIN code?
With the door open, enter the current code. Put the change key over the code change (phi) button at the top centre of the keypad, turn it 90 degrees clockwise and hold it in, press C to clear, then enter your new code twice. Release the key, turn it back and remove it, then press C or turn the lever to set the new code - and test it at least five times before the door closes. Codes are any-order: if the code is 1234, then 4321 also opens the lock. Borg's steps are in the BL7000 ECP Code Change Instructions (PDF); photos and video are in our Borg ECP code change guide, and here is why testing five times matters.
With the door open, enter the current code. Put the change key over the code change (phi) button at the top centre of the keypad, turn it 90 degrees clockwise and hold it in, press C to clear, then enter your new code twice. Release the key, turn it back and remove it, then press C or turn the lever to set the new code - and test it at least five times before the door closes. Codes are any-order: if the code is 1234, then 4321 also opens the lock. Borg's steps are in the BL7000 ECP Code Change Instructions (PDF); photos and video are in our Borg ECP code change guide, and here is why testing five times matters.
Is the BL7701MGPROECP (black) better for external use than the BL7701SSECP?
Yes - and the difference goes beyond colour. The MG Pro variant carries the MG Pro 2 black marine external grade coating, salt spray tested to 1,000 continuous hours, and Borg specifies it for external setups. The satin stainless BL7701SSECP is for internal and sheltered external use in normal weather. For any coastal, beachside or harsh external installation the MG Pro is the correct specification - MG Pro and ECP Explained covers the grading system.
Yes - and the difference goes beyond colour. The MG Pro variant carries the MG Pro 2 black marine external grade coating, salt spray tested to 1,000 continuous hours, and Borg specifies it for external setups. The satin stainless BL7701SSECP is for internal and sheltered external use in normal weather. For any coastal, beachside or harsh external installation the MG Pro is the correct specification - MG Pro and ECP Explained covers the grading system.
Why choose the BL7701 over the BL5001?
Two reasons: duty and key override. The BL7701 is Borg's heavy duty specification for genuinely high traffic doors where the medium to heavy duty BL5001 would be working at the limit of its service interval - and it adds the SFIC in-lever key override, which the BL5001 does not offer at all. If the door is moderate traffic and no key override is needed, the BL5001 is the more economical pick; and if the door is a fire door, the BL5001 is the one to specify, because it is fire tested to AS 1905.1-2005 and the BL7701 is not. For a key override at the medium to heavy tier, the BL5701 sits between the two.
Two reasons: duty and key override. The BL7701 is Borg's heavy duty specification for genuinely high traffic doors where the medium to heavy duty BL5001 would be working at the limit of its service interval - and it adds the SFIC in-lever key override, which the BL5001 does not offer at all. If the door is moderate traffic and no key override is needed, the BL5001 is the more economical pick; and if the door is a fire door, the BL5001 is the one to specify, because it is fire tested to AS 1905.1-2005 and the BL7701 is not. For a key override at the medium to heavy tier, the BL5701 sits between the two.
Additional Information
Maintenance:
Monthly: wipe the keypad, both levers and the exposed latch with a light spray of silicon-based lubricant (such as GT85) and remove the excess with a soft cloth. Do not use oil-based lubricants such as WD-40 - they attract dirt and wear down internal parts over time. Annually: remove the lock from the door, spray the inside through the button holes on the reverse of the keypad with silicon-based lubricant, spray all fixings, accessories and the latch, then press each button and operate both levers several times to confirm smooth operation. The MG Pro coating resists salt attack; it does not exempt the lock from this care, and keeping to the routine keeps the corrosion warranty conditions met. Full steps are in the Borg Lock Servicing Guide (PDF); what actually determines keypad lifespan is covered in how long digital locks last.
Monthly: wipe the keypad, both levers and the exposed latch with a light spray of silicon-based lubricant (such as GT85) and remove the excess with a soft cloth. Do not use oil-based lubricants such as WD-40 - they attract dirt and wear down internal parts over time. Annually: remove the lock from the door, spray the inside through the button holes on the reverse of the keypad with silicon-based lubricant, spray all fixings, accessories and the latch, then press each button and operate both levers several times to confirm smooth operation. The MG Pro coating resists salt attack; it does not exempt the lock from this care, and keeping to the routine keeps the corrosion warranty conditions met. Full steps are in the Borg Lock Servicing Guide (PDF); what actually determines keypad lifespan is covered in how long digital locks last.
SFIC Cylinder - Order It With the Lock:
The BL7701 ships without its key override core. Add the BLSSFICKA6PIN (BES1 profile, 6 pin, keyed alike, two user keys and a control key) to the order and the override is ready to use; keep the control key safe, because it is what removes the core later. If the lock is joining an existing master key system, confirm the SFIC profile with your locksmith before ordering the lock, not after - we can arrange supply and keying through our consultation service.
The BL7701 ships without its key override core. Add the BLSSFICKA6PIN (BES1 profile, 6 pin, keyed alike, two user keys and a control key) to the order and the override is ready to use; keep the control key safe, because it is what removes the core later. If the lock is joining an existing master key system, confirm the SFIC profile with your locksmith before ordering the lock, not after - we can arrange supply and keying through our consultation service.
Fire Doors:
This lock is not fire tested, so it is not for fire door assemblies. Borg's fire tested lever locks are the BL5001 (every finish variant, including the Black Marine Grade Pro BL5001MGPRO) and the DDA BL5401SSDDA, tested to AS 1905.1-2005 up to 4 hours depending on the type of doorset. If the door is an older apartment fire door, read our asbestos warning before anyone drills, and our apartment fire door compliance guide for the wider picture.
This lock is not fire tested, so it is not for fire door assemblies. Borg's fire tested lever locks are the BL5001 (every finish variant, including the Black Marine Grade Pro BL5001MGPRO) and the DDA BL5401SSDDA, tested to AS 1905.1-2005 up to 4 hours depending on the type of doorset. If the door is an older apartment fire door, read our asbestos warning before anyone drills, and our apartment fire door compliance guide for the wider picture.
Changing the Handing:
Units come preset right hand and reverse on site. On the key override keypad the cylinder comes out first - put the control key in, turn it clockwise as far as it goes and draw the core out of the lever - then remove the grey grommets at the top and bottom of the keypad handle, back out the grub screws with the included hex wrench, turn the handle on its holder to the other side, refit and retighten, and put the core back last. The inside handle has a single side grommet and grub screw. Handing is read from the outside of the door with the door closed: hinges on the right means right hand. Borg's illustrated steps are on pages 2 and 3 of the BL7000 ECP Instruction Manual (PDF).
Units come preset right hand and reverse on site. On the key override keypad the cylinder comes out first - put the control key in, turn it clockwise as far as it goes and draw the core out of the lever - then remove the grey grommets at the top and bottom of the keypad handle, back out the grub screws with the included hex wrench, turn the handle on its holder to the other side, refit and retighten, and put the core back last. The inside handle has a single side grommet and grub screw. Handing is read from the outside of the door with the door closed: hinges on the right means right hand. Borg's illustrated steps are on pages 2 and 3 of the BL7000 ECP Instruction Manual (PDF).
Unican Retrofit:
Before installing as a Unican replacement, confirm the spindle drive size (8mm square), the backset (60mm or 70mm) and the door thickness are compatible. If the old drilling has left paint shadows or marks, a cover plate may be available to conceal them - ask when ordering. For professional fitting, see our advice and installation service.
Before installing as a Unican replacement, confirm the spindle drive size (8mm square), the backset (60mm or 70mm) and the door thickness are compatible. If the old drilling has left paint shadows or marks, a cover plate may be available to conceal them - ask when ordering. For professional fitting, see our advice and installation service.
Warranty
Borg Locks Warranty - 12 Months (Australia)
All Borg locks are warranted against mechanical defects in materials and workmanship under normal use and service for a minimum of 12 months from date of sale. The warranty does not cover damage arising from misuse, vandalism, or improper installation. The lock must not be dismantled - doing so will invalidate the warranty. Proof of purchase required for all claims.
All Borg locks are warranted against mechanical defects in materials and workmanship under normal use and service for a minimum of 12 months from date of sale. The warranty does not cover damage arising from misuse, vandalism, or improper installation. The lock must not be dismantled - doing so will invalidate the warranty. Proof of purchase required for all claims.
Purchased through Terry's Tradies Pty Ltd or one of its associated trading names? Contact us first - we will manage your warranty claim with the Australian distributor (LSC) on your behalf. This warranty operates alongside your rights under the Australian Consumer Law.
Download PDF Resources
Borg BL7700 ECP Series Brochure (PDF)
Borg's one-page leaflet for the BL7700 ECP heavy duty key override series - features, construction, finishes (Satin Stainless and Black MG Pro 2), fixings for doors up to 60mm, the anti-thrust deadlatch and dimensioned keypad and inside handle drawings. Its cylinder line describes the UK pack; the Australian BL7701 ships without a core (see Accessories).
Borg's one-page leaflet for the BL7700 ECP heavy duty key override series - features, construction, finishes (Satin Stainless and Black MG Pro 2), fixings for doors up to 60mm, the anti-thrust deadlatch and dimensioned keypad and inside handle drawings. Its cylinder line describes the UK pack; the Australian BL7701 ships without a core (see Accessories).
Borg BL7000 ECP Series Instruction Manual (PDF)
Borg's six-page manual for the BL7000 ECP series, the BL7700 key override keypads included - parts check and determining the hand of the door, changing the handing (cylinder out first on the BL7700), spindle follower positions, the two deactivation plugs, the on-door code change and identifying a lost code.
Borg's six-page manual for the BL7000 ECP series, the BL7700 key override keypads included - parts check and determining the hand of the door, changing the handing (cylinder out first on the BL7700), spindle follower positions, the two deactivation plugs, the on-door code change and identifying a lost code.
Borg BL7000 ECP Series Code Change Instructions (PDF)
The two-page code change sheet for the BL7000 ECP series - the eight-step on-door Easicode Pro method and the porthole method for identifying a lost code with the keypad off the door.
The two-page code change sheet for the BL7000 ECP series - the eight-step on-door Easicode Pro method and the porthole method for identifying a lost code with the keypad off the door.
Borg Lock Servicing Guide (PDF)
Borg's general maintenance guide for pushbutton keypad locks - monthly silicone-based lubricant care and an annual full service. This is the routine to follow for this lock.
Borg's general maintenance guide for pushbutton keypad locks - monthly silicone-based lubricant care and an annual full service. This is the routine to follow for this lock.
Borg BL7701 - FAQ, Setup and Owner's Guide
Everything owners, installers and specifiers ask about Borg's heavy duty SFIC keypad lock. For the wider category, start with Buyer's Guide Chapter 16 - Choosing a Mech-Digi Lock and our heavy duty commercial guide.
SFIC Key Override and Master Keying
Can the BL7701 join our existing master key system?
If your system runs SFIC cores, yes - that is the whole point of the format. Your locksmith pins a core to your system (or keys several BL7701s alike) and drops it into the lever housing with the control key. Senior staff then carry one key across every door while day-to-day users enter the code - the arrangement hospitals and managed facilities use so key holders never need to remember codes. If your system uses a different cylinder format, talk to your locksmith about whether an SFIC extension makes sense before specifying.
If your system runs SFIC cores, yes - that is the whole point of the format. Your locksmith pins a core to your system (or keys several BL7701s alike) and drops it into the lever housing with the control key. Senior staff then carry one key across every door while day-to-day users enter the code - the arrangement hospitals and managed facilities use so key holders never need to remember codes. If your system uses a different cylinder format, talk to your locksmith about whether an SFIC extension makes sense before specifying.
Which cylinder do I buy if we do not have a master key system?
The Borg BLSSFICKA6PIN - a genuine Borg BES1 profile, 6 pin, keyed alike SFIC core with two user keys and a control key, and the one we stock for the BL7701 in either finish. Keyed alike means several BL7701s ordered together open on the same key. Keep the control key somewhere safe: it is the only thing that takes the core out again.
The Borg BLSSFICKA6PIN - a genuine Borg BES1 profile, 6 pin, keyed alike SFIC core with two user keys and a control key, and the one we stock for the BL7701 in either finish. Keyed alike means several BL7701s ordered together open on the same key. Keep the control key somewhere safe: it is the only thing that takes the core out again.
Will the lock work before an SFIC core is fitted?
The keypad, code entry and free passage function all operate normally without a core - the lock is fully functional on code alone. The key override path simply is not available until a core is fitted. If you are staging an installation, the locks can go on the doors first and the cores can be keyed and fitted later.
The keypad, code entry and free passage function all operate normally without a core - the lock is fully functional on code alone. The key override path simply is not available until a core is fitted. If you are staging an installation, the locks can go on the doors first and the cores can be keyed and fitted later.
Can people always get out from the inside?
Yes. The inside lever is always free - no code, no key, no thought required to exit. Only the outside lever is code-controlled. This free egress behaviour is what exit path compliance wants from an access-controlled door; the exit paths section of our commercial guide explains the requirements. The back-to-back BL5771MGPROECP is the opposite case - code or key from both sides - so it is not for fire doors, emergency exit or fire egress doors.
Yes. The inside lever is always free - no code, no key, no thought required to exit. Only the outside lever is code-controlled. This free egress behaviour is what exit path compliance wants from an access-controlled door; the exit paths section of our commercial guide explains the requirements. The back-to-back BL5771MGPROECP is the opposite case - code or key from both sides - so it is not for fire doors, emergency exit or fire egress doors.
Easicode Pro and Codes
What is the full Easicode Pro code change procedure?
With the door open: (1) enter the existing code; (2) put the code change key over the code change (phi) button at the top centre of the keypad, turn it 90 degrees clockwise and hold it in; (3) press C to clear the existing code; (4) press the new digits, then press them all once more so every digit is set; (5) release the key, turn it back and remove it; (6) press C or turn the lever to set; (7) the new code is live; (8) test it at least five times, watching the latch pull back, before closing the door. If the new code fails, C was skipped and the old and new digits have combined - enter both together and repeat from step 1. If the lever free-turns and withdraws the latch, the new code never set - repeat from step 2. Borg's own sheet is the BL7000 ECP Code Change Instructions (PDF); the illustrated version is our code changing guide.
With the door open: (1) enter the existing code; (2) put the code change key over the code change (phi) button at the top centre of the keypad, turn it 90 degrees clockwise and hold it in; (3) press C to clear the existing code; (4) press the new digits, then press them all once more so every digit is set; (5) release the key, turn it back and remove it; (6) press C or turn the lever to set; (7) the new code is live; (8) test it at least five times, watching the latch pull back, before closing the door. If the new code fails, C was skipped and the old and new digits have combined - enter both together and repeat from step 1. If the lever free-turns and withdraws the latch, the new code never set - repeat from step 2. Borg's own sheet is the BL7000 ECP Code Change Instructions (PDF); the illustrated version is our code changing guide.
Can I stop staff changing the code on the door?
Yes. The box includes an on-door code change deactivation plug. With the keypad off the door, remove the four screws of the cover plate on the back (the holographic seal has to be cut or peeled), fit the plug into the arrowed hole at the top centre of the coding chamber and refit the plate - code changes then need the keypad off the door. On a managed commercial site running the SFIC override for supervisors, this is a tidy combination: staff use the code, supervisors carry keys, and only maintenance touches code changes.
Yes. The box includes an on-door code change deactivation plug. With the keypad off the door, remove the four screws of the cover plate on the back (the holographic seal has to be cut or peeled), fit the plug into the arrowed hole at the top centre of the coding chamber and refit the plate - code changes then need the keypad off the door. On a managed commercial site running the SFIC override for supervisors, this is a tidy combination: staff use the code, supervisors carry keys, and only maintenance touches code changes.
Why does the code work in any order?
The mechanical coding chamber reads which buttons are depressed, not the sequence - which is why the honest figure is "over 1,000 combinations" rather than an electronic keypad's millions. Avoid obvious sets, change the code when staff leave, and press C first to reset before entering the code each time.
The mechanical coding chamber reads which buttons are depressed, not the sequence - which is why the honest figure is "over 1,000 combinations" rather than an electronic keypad's millions. Avoid obvious sets, change the code when staff leave, and press C first to reset before entering the code each time.
What happens if the code is forgotten?
The lock does not need replacing - and on this model the key override gets you in while you sort it out. With the keypad off the door, turn it over and press C: ten portholes on the back line up with the ten number buttons, and the red lines nearest the centre show which buttons are in the code. Note the code, refit the lock and change the code on the door. The steps are on the last page of the BL7000 ECP Instruction Manual (PDF) - or we can do it for you.
The lock does not need replacing - and on this model the key override gets you in while you sort it out. With the keypad off the door, turn it over and press C: ten portholes on the back line up with the ten number buttons, and the red lines nearest the centre show which buttons are in the code. Note the code, refit the lock and change the code on the door. The steps are on the last page of the BL7000 ECP Instruction Manual (PDF) - or we can do it for you.
Installation and Retrofit
How does the Unican retrofit actually work?
The BL7701 body covers the same drilling pattern as the Unican 1000 and 5000 series, so removal of the old unit and bolt-on of the new one is the usual job - no new holes, no filling. The checks that matter: existing spindle drive (the BL7701 uses 8mm square), backset (60mm supplied, 70mm available), and door thickness (the supplied fixings suit up to 60mm). If the old unit has left paint shadows, ask about a cover plate when ordering.
The BL7701 body covers the same drilling pattern as the Unican 1000 and 5000 series, so removal of the old unit and bolt-on of the new one is the usual job - no new holes, no filling. The checks that matter: existing spindle drive (the BL7701 uses 8mm square), backset (60mm supplied, 70mm available), and door thickness (the supplied fixings suit up to 60mm). If the old unit has left paint shadows, ask about a cover plate when ordering.
Does it matter which way my door opens?
No - the lock reverses on site for left or right hand doors with the included hex wrench. On the key override keypad the core comes out first with the control key; then the grommets and grub screws on the handle, turn the handle, refit, and put the core back. Pages 2 and 3 of the BL7000 ECP Instruction Manual (PDF) show it. You do not need to specify handing when ordering.
No - the lock reverses on site for left or right hand doors with the included hex wrench. On the key override keypad the core comes out first with the control key; then the grommets and grub screws on the handle, turn the handle, refit, and put the core back. Pages 2 and 3 of the BL7000 ECP Instruction Manual (PDF) show it. You do not need to specify handing when ordering.
Will it drive a third-party lockcase instead of the supplied latch?
Usually yes - the 8mm square spindle suits most leading tubular latch and mortice lockcase brands, and the in-lever key override is specifically engineered for heavily sprung cases where other keypads struggle. Keep adequate spindle engaged in each handle when trimming, confirm spindle compatibility with the lockcase manufacturer, and always test key access before relying on it in service.
Usually yes - the 8mm square spindle suits most leading tubular latch and mortice lockcase brands, and the in-lever key override is specifically engineered for heavily sprung cases where other keypads struggle. Keep adequate spindle engaged in each handle when trimming, confirm spindle compatibility with the lockcase manufacturer, and always test key access before relying on it in service.
My door needs a 70mm backset - what are my options?
Borg's MG Pro tube latch for the 5000 and 7701 series comes in 60mm and 70mm - the BLSMGPRO560 / BLSMGPRO570 in the Accessories table on the main tab. Order the 70mm version with the lock and fit it in place of the supplied 60mm latch.
Borg's MG Pro tube latch for the 5000 and 7701 series comes in 60mm and 70mm - the BLSMGPRO560 / BLSMGPRO570 in the Accessories table on the main tab. Order the 70mm version with the lock and fit it in place of the supplied 60mm latch.
Can I install it myself?
On a standard timber door, a competent DIYer with the drilling details can manage it - though on the commercial and institutional doors this lock is built for, professional installation is usually the right call, particularly for steel doors and master-keyed sites. This lock is not for fire doors (it is not fire tested). See our advice and installation service.
On a standard timber door, a competent DIYer with the drilling details can manage it - though on the commercial and institutional doors this lock is built for, professional installation is usually the right call, particularly for steel doors and master-keyed sites. This lock is not for fire doors (it is not fire tested). See our advice and installation service.
Fire and Compliance
Can I fit the BL7701 to a fire door?
No - neither variant is fire tested, so it is not for fire door assemblies. Borg's fire tested lever locks are the BL5001 (every finish, including the Black MG Pro BL5001MGPRO) and the DDA BL5401SSDDA, both tested to AS 1905.1-2005 up to 4 hours depending on the type of doorset. On an apartment fire door the lock is only half the question - body corporate approval, the doorset's certification schedule and, in older buildings, asbestos in the door core all come first: read our apartment fire door guide and the asbestos warning before booking any drilling.
No - neither variant is fire tested, so it is not for fire door assemblies. Borg's fire tested lever locks are the BL5001 (every finish, including the Black MG Pro BL5001MGPRO) and the DDA BL5401SSDDA, both tested to AS 1905.1-2005 up to 4 hours depending on the type of doorset. On an apartment fire door the lock is only half the question - body corporate approval, the doorset's certification schedule and, in older buildings, asbestos in the door core all come first: read our apartment fire door guide and the asbestos warning before booking any drilling.
Suitability and Alternatives
How does the BL7701 compare with the Lockwood 3572DX and Carbine CDL7200?
All three are the heavy duty tier. The Lockwood 3572DX is the heaviest-duty mortice benchmark; the Carbine CDL7200 is the value heavy duty lockset with dual keypads; the BL7701's distinctives are the in-lever SFIC override for master-keyed sites and the Unican retrofit footprint. The full three-brand story: Lockwood vs Borg vs Carbine and what heavy duty actually means.
All three are the heavy duty tier. The Lockwood 3572DX is the heaviest-duty mortice benchmark; the Carbine CDL7200 is the value heavy duty lockset with dual keypads; the BL7701's distinctives are the in-lever SFIC override for master-keyed sites and the Unican retrofit footprint. The full three-brand story: Lockwood vs Borg vs Carbine and what heavy duty actually means.
I need code control from both sides of the door - what then?
The BL7701 is keypad outside, free lever inside. For code entry on both sides with key override in marine grade, the Borg BL5771MGPROECP back-to-back carries keypads and key override on both faces; the BL5051MGECP is the back-to-back option without override. Both need a code or key to get out, so neither is for fire doors, emergency exit or fire egress doors.
The BL7701 is keypad outside, free lever inside. For code entry on both sides with key override in marine grade, the Borg BL5771MGPROECP back-to-back carries keypads and key override on both faces; the BL5051MGECP is the back-to-back option without override. Both need a code or key to get out, so neither is for fire doors, emergency exit or fire egress doors.
Is there a cheaper Borg with a key override?
Yes - the BL5701 carries a key override cylinder built into its lever too, with keys supplied, at the medium to heavy duty tier. Choose the BL7701 when the door is genuinely high traffic or the override must join an SFIC master key system; choose the BL5701 when it is not.
Yes - the BL5701 carries a key override cylinder built into its lever too, with keys supplied, at the medium to heavy duty tier. Choose the BL7701 when the door is genuinely high traffic or the override must join an SFIC master key system; choose the BL5701 when it is not.
Why mechanical instead of an electronic access control system?
On a busy commercial door, the mechanical case is simple: nothing to power, nothing to network, no flat batteries, no firmware - and with the SFIC override, key holders keep an independent access path. The honest trade-offs (one shared code, no audit trail, no per-user schedules) are laid out in the mechanical vs smart comparison, and choosing a mechanical digital lock walks the decision. Borg's brand story is profiled in Chapter 10.
On a busy commercial door, the mechanical case is simple: nothing to power, nothing to network, no flat batteries, no firmware - and with the SFIC override, key holders keep an independent access path. The honest trade-offs (one shared code, no audit trail, no per-user schedules) are laid out in the mechanical vs smart comparison, and choosing a mechanical digital lock walks the decision. Borg's brand story is profiled in Chapter 10.
Servicing
What ongoing servicing does it need?
Monthly, a light wipe of the keypad, levers and exposed latch with a silicon-based lubricant (such as GT85) - never an oil-based lubricant such as WD-40. Once a year, take the lock off the door, spray through the button holes on the back of the keypad and over the fixings and latch, then check every button and both levers. The cylinder, latch and a spare change key are in the Accessories table on the main tab, and the full schedule is in the Borg Servicing Guide (PDF).
Monthly, a light wipe of the keypad, levers and exposed latch with a silicon-based lubricant (such as GT85) - never an oil-based lubricant such as WD-40. Once a year, take the lock off the door, spray through the button holes on the back of the keypad and over the fixings and latch, then check every button and both levers. The cylinder, latch and a spare change key are in the Accessories table on the main tab, and the full schedule is in the Borg Servicing Guide (PDF).
Related Products, Guides and Chapters
The cylinder: BLSSFICKA6PIN SFIC core (BES1, 6 pin, keyed alike)
Key override: BL5701 (medium to heavy duty) - BL5771MGPROECP (back-to-back, key both sides)
Fire tested: BL5001 - BL5401SSDDA (DDA lever)
Back-to-back: BL5051MGECP - BL5051MGPROECP
Heavy duty peers: Lockwood 3572DX - Carbine CDL7200
Spares: BLSMGPRO560 / BLSMGPRO570 latch - BL5000ECPCK change key - BLS703 return spring
Guides: Heavy Duty Commercial Mech-Digi - MG Pro and ECP Explained - Changing Codes - Lockwood vs Borg vs Carbine - Buyer's Guide Ch 16: Mechanical Digital Locks - Browse all mechanical digital locks
What's In The Box - Borg BL7701MGPROECP / BL7701SSECP
- Borg BL7701 ECP outside keypad and lever assembly with SFIC key override housing (selected finish)
- Inside lever handle assembly (selected finish)
- 60mm heavy duty tubular latch with anti-thrust pin
- Strike plate and box keep
- Spindle(s) - selection to suit door thickness
- M4 stainless steel fixing screws
- Easicode Pro code change key
- Code change deactivation plug (optional use)
- Free passage deactivation plug (optional use)
- Hex wrench (Allen key)
- Handle screw rubber grommets
Not in the box: the SFIC key override cylinder. Add the Borg BLSSFICKA6PIN (BES1 profile, 6 pin, keyed alike, two user keys and a control key), or have your locksmith pin a compatible SFIC core. A 70mm backset latch (BLSMGPRO570) is available separately. No batteries or wiring are required or supplied.
Borg BL7700 ECP Series - Dimensions
BL7700 ECP Series - combined outside keypad lever and inside lever handle drawing
BL7700 Series - external keypad lever: 207mm x 64mm plate, 27mm depth, 141mm lever, 87mm projection
BL7700 Series - internal lever handle: 207mm x 64mm plate, 27mm depth, 141mm lever, 64mm projection
Backset 60mm as supplied (70mm latch available separately); 8mm square spindle; fixings for doors up to 60mm thick; timber, composite and steel doors. Borg's BL7700 ECP leaflet prints the same figures.
Borg BL7700 ECP Series - Product Brochure
BL7700 ECP Series - features, specification, finishes and dimensioned drawings. The PDF is in the PDF Files tab.
PDF Files - Borg BL7701
Borg BL7700 ECP Series Brochure (PDF)
Borg's one-page leaflet for the BL7700 ECP heavy duty key override series - features, construction, finishes (Satin Stainless and Black MG Pro 2), fixings for doors up to 60mm, the anti-thrust deadlatch and dimensioned keypad and inside handle drawings. Its cylinder line describes the UK pack; the Australian BL7701 ships without a core (see Accessories).
Borg's one-page leaflet for the BL7700 ECP heavy duty key override series - features, construction, finishes (Satin Stainless and Black MG Pro 2), fixings for doors up to 60mm, the anti-thrust deadlatch and dimensioned keypad and inside handle drawings. Its cylinder line describes the UK pack; the Australian BL7701 ships without a core (see Accessories).
Borg BL7000 ECP Series Instruction Manual (PDF)
Borg's six-page manual for the BL7000 ECP series, the BL7700 key override keypads included - parts check and determining the hand of the door, changing the handing (cylinder out first on the BL7700), spindle follower positions, the two deactivation plugs, the on-door code change and identifying a lost code.
Borg's six-page manual for the BL7000 ECP series, the BL7700 key override keypads included - parts check and determining the hand of the door, changing the handing (cylinder out first on the BL7700), spindle follower positions, the two deactivation plugs, the on-door code change and identifying a lost code.
Borg BL7000 ECP Series Code Change Instructions (PDF)
The two-page code change sheet for the BL7000 ECP series - the eight-step on-door Easicode Pro method and the porthole method for identifying a lost code with the keypad off the door.
The two-page code change sheet for the BL7000 ECP series - the eight-step on-door Easicode Pro method and the porthole method for identifying a lost code with the keypad off the door.
Borg Lock Servicing Guide (PDF)
Borg's general maintenance guide for pushbutton keypad locks - monthly silicone-based lubricant care and an annual full service. This is the routine to follow for this lock.
Borg's general maintenance guide for pushbutton keypad locks - monthly silicone-based lubricant care and an annual full service. This is the routine to follow for this lock.
Borg Locks Warranty
Borg products sold in Australia are covered against mechanical defects in materials and workmanship under normal use and service. Warranty claims are handled by Terry's Tradies Pty Ltd and its associated websites, trading names, and subsidiaries.
Warranty Summary
What the Warranty Covers
- Mechanical defects in materials and workmanship
- Defects arising under normal use and service conditions
- Repair or replacement of defective units at the discretion of the Australian distributor (LSC)
What the Warranty Does Not Cover
- Damage arising from misuse, vandalism, or abuse
- Damage resulting from improper installation
- Locks that have been dismantled - dismantling invalidates the warranty
- Normal wear and tear
- Cosmetic damage not affecting function
How to Make a Claim
For full returns and warranty claim procedures, visit our Returns & Warranty page - this is kept up to date and is the authoritative reference for current claim steps.
- Contact Terry's Tradies Pty Ltd first if you purchased through us or one of its associated trading names - we will assess the issue and manage the warranty process with LSC on your behalf. You do not need to contact LSC or Borg Locks UK directly.
- Have your proof of purchase ready (receipt or order confirmation).
- Warranty claims for Borg products in Australia are processed through LSC, the authorised Australian importer and distributor. Where an item is returned to LSC, freight charges must be prepaid and the item returned within the warranty period.
- If LSC finds the returned item to be defective, it will be repaired or replaced, and a detailed assessment report is provided to the customer after examination.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The Borg manufacturer warranty above operates alongside - and does not limit - these statutory rights.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The Borg manufacturer warranty above operates alongside - and does not limit - these statutory rights.
Confused? Overwhelmed? We get it.
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