igloohome Bluetooth Smart Mortice Lock Version 2
At A Glance
At A Glance
DISPATCHSame Day Before 11am
PIN Code 
Bluetooth 
RFID Tag 
Mechanical Key 
RemoteBridge Required
FingerprintNot Available
The igloohome Bluetooth Smart Mortice Lock Version 2 (Igloo Mortice Lock v2) is a full-format mortice leverset offering four access methods - PIN code, Bluetooth, RFID tags and stickers, and mechanical key - on a single door. Built on igloohome's algoPIN™ platform, all PIN codes are generated and validated by the lock hardware itself, with no Wi-Fi connection required at the property for any access method to function. There is no fingerprint on this model.
For Airbnb hosts and short-stay property managers, the lock connects natively to Airbnb Connect via the igloohome app. Once linked to a listing, guest PIN codes are generated automatically per confirmed reservation - delivered to guests between 1 and 48 hours before check-in, valid only for the duration of the booking, and expiring automatically at checkout. No manual code management is required between stays, and igloohome charges no extra fee for the integration. See our guide to using igloohome for Airbnb in Australia and Chapter 07 - Airbnb & Short-Stay Rentals in the Buyer's Guide for the complete workflow.
The lock suits timber swing doors 40-70mm thick and is field-configurable for left- and right-hand installation. It includes both dead bolt and latch bolt operation, a child and pet safety handle function on the inner body, and a fire detection alarm that automatically unlocks the door when the internal sensor detects a temperature of around 70°C for a sustained period. The lock carries an IP64 rating - full dust protection and resistance to water splash from any direction. All access methods operate standalone without a hub; the optional igloohome Wi-Fi Bridge (sold separately) adds remote unlock, real-time notifications, and Alexa integration.
Estimated Dispatch
Usually ships same day if ordered before 11am AEST (excludes weekends and Queensland public holidays).
Usually ships same day if ordered before 11am AEST (excludes weekends and Queensland public holidays).
This Model Does Not Include Fingerprint Access
The igloohome Smart Mortice Lock Version 2 provides PIN code, Bluetooth, RFID, and physical key access only. The fingerprint reader is not fitted on this model and cannot be added later - it is a factory-fitted hardware component. If fingerprint biometric access is required, see the igloohome Smart Mortice Lock V2 + Fingerprint, which adds fingerprint registration for up to 100 prints on the same platform, or browse every fingerprint smart lock we stock.
The igloohome Smart Mortice Lock Version 2 provides PIN code, Bluetooth, RFID, and physical key access only. The fingerprint reader is not fitted on this model and cannot be added later - it is a factory-fitted hardware component. If fingerprint biometric access is required, see the igloohome Smart Mortice Lock V2 + Fingerprint, which adds fingerprint registration for up to 100 prints on the same platform, or browse every fingerprint smart lock we stock.
Airbnb Connect Enabled - No Extra Fees
The igloohome Smart Mortice Lock V2 integrates natively with Airbnb Connect at no additional charge. Guest PIN codes are generated automatically per reservation and delivered between 1 and 48 hours before check-in (the window is configurable in the app) - no Wi-Fi is needed at the property for any PIN to work, and codes are valid only between the check-in and check-out times on the booking. Add the igloohome Wi-Fi Bridge for remote unlock and real-time notifications. Full guide: Chapter 07 - Airbnb & Short-Stay Rentals. See also our comparison of igloohome versus TTLock for Airbnb hosting and the step-by-step Connect with Airbnb procedure (PDF).
The igloohome Smart Mortice Lock V2 integrates natively with Airbnb Connect at no additional charge. Guest PIN codes are generated automatically per reservation and delivered between 1 and 48 hours before check-in (the window is configurable in the app) - no Wi-Fi is needed at the property for any PIN to work, and codes are valid only between the check-in and check-out times on the booking. Add the igloohome Wi-Fi Bridge for remote unlock and real-time notifications. Full guide: Chapter 07 - Airbnb & Short-Stay Rentals. See also our comparison of igloohome versus TTLock for Airbnb hosting and the step-by-step Connect with Airbnb procedure (PDF).
IP64 Rated - Dust and Splash Resistant
IP64 confirms complete dust ingress protection and resistance to water splash from any direction. Suitable for sheltered external entry doors and for regular front doors with one side facing weather. Not rated for sustained heavy rain or direct water exposure. Install under cover wherever possible. For a plain-English guide to IP ratings, see Chapter 11 - IP Ratings, and for how electronic locks behave in Gold Coast salt air see the realities of electronic door locks in coastal environments.
IP64 confirms complete dust ingress protection and resistance to water splash from any direction. Suitable for sheltered external entry doors and for regular front doors with one side facing weather. Not rated for sustained heavy rain or direct water exposure. Install under cover wherever possible. For a plain-English guide to IP ratings, see Chapter 11 - IP Ratings, and for how electronic locks behave in Gold Coast salt air see the realities of electronic door locks in coastal environments.
PIN Code
Bluetooth
RFID
Physical Key
No Fingerprint
No Face
No Palm
Key Features
- Four access methods: PIN code / algoPIN (up to 250 active), Bluetooth (unlimited keys), RFID tags and stickers (up to 56 combined), and physical key. No fingerprint on this model.
- algoPIN™ technology - all codes generated and validated on the lock hardware; no Wi-Fi required for any access method to function. See how algoPIN works (Chapter 07).
- Airbnb Connect integration at no extra fee - automated guest PIN codes linked to reservation check-in and checkout times, with no manual code management between stays.
- SmartThings compatible for integration with smart home ecosystems.
- Suits timber swing doors 40-70mm thick; field-configurable for left- and right-hand installation.
- IP64 rated - complete dust ingress protection and splash resistance from any direction. See Chapter 11 - IP Ratings.
- Up to 250 active PIN codes across four code types: one-time, permanent, duration-based (up to 28-day window), and recurring.
- Masking PIN entry - enter random digits before or after the actual code to prevent code identification from keypad wear or observation.
- Auto relock after door closes; configurable delay or disable via the app. Requires magnetic sensor installation to function.
- Passage mode - disables auto relock for high-traffic periods; activated via app or multi-function button.
- Keypad disabled mode - disables PIN and RFID access from outside; Bluetooth keys and physical key remain active. Similar in effect to the internal snib / secure lock on other platforms.
- Security lockout after a configurable number of incorrect PIN or RFID attempts (default: 5 consecutive), escalating through three alarm and lockout tiers.
- Tamper alarm - sounds if the lock is pried from the door.
- Intrusion alarm - sounds if the door is forced open while the bolt is locked.
- Fire detection alarm - the lock unlocks automatically and sounds an alarm when the internal sensor detects a temperature of around 70°C for a sustained period.
- Child and pet safety handle - twist-operated safety button on the inner handle prevents accidental exit via the inside handle.
- Low battery alert via LED and audio indicators; 9V alkaline jumpstart for emergency access when AA batteries are fully depleted. See what to do when a smart lock battery dies.
- Up to 18 months battery life on 8 x AA alkaline batteries (included). See realistic smart lock battery expectations.
- PIN code and Bluetooth entry logs stored in the igloohome app; Bluetooth logs update in real time, PIN logs update on next Bluetooth sync.
- Compatible with the igloohome Wi-Fi Bridge (sold separately) for remote unlock and Alexa voice integration - less than 10m range from lock to Bridge. Also compatible with the igloohome Keypad (EK1) as an additional exterior PIN-entry point.
Access Methods
For a full explanation of each credential type, see Chapter 03 - Access Methods in the Buyer's Guide, or browse every smart lock we stock.
What's in the Box
- 1 x front (outer) assembly
- 1 x back (inner) assembly
- 1 x back plate
- 1 x mortice assembly (with dead bolt and latch bolt)
- Mortice shafts - short for 40-50mm doors, long for 50-70mm doors - plus pin
- 1 x strike plate (extended curved lip for frames 40mm and above)
- 8 x AA alkaline batteries
- 2 x RFID tags
- 2 x RFID stickers
- 5 x emergency keys
- Assorted screws (shaft screws for 40-50mm, 50-60mm, and 60-70mm doors; body screws; striker screws)
- Drill sheet and installation guide
Not Included
The igloohome Wi-Fi Bridge is not included and must be purchased separately for remote unlock, real-time notifications, and Alexa integration. The igloohome Keypad (EK1) is also sold separately. Browse the full modules and Wi-Fi gateways range.
The igloohome Wi-Fi Bridge is not included and must be purchased separately for remote unlock, real-time notifications, and Alexa integration. The igloohome Keypad (EK1) is also sold separately. Browse the full modules and Wi-Fi gateways range.
Suitable Uses
- Airbnb and short-stay rental properties requiring automated guest access with no on-site Wi-Fi dependency - see Airbnb Smart Locks: Do You Really Need Wi-Fi?
- Residential entry doors on timber swing doors 40-70mm thick where PIN, RFID, and Bluetooth access are sufficient and fingerprint is not required.
- Properties with unreliable or no Wi-Fi connection - all four access methods function fully offline. See what happens when the internet goes down.
- Multi-occupant properties where RFID tags or stickers are issued to residents and PIN codes are managed for tradespeople or regular visitors.
- Homes with children or pets - the child and pet safety handle prevents accidental exit from inside.
- Strata and apartment entry doors that are not fire-rated, where guests, contractors, and cleaners require independently managed time-limited access. For fire-rated apartment doors see our fire door smart lock range and the strata four-check list (Chapter 05).
- Internal office and bedroom doors in shared workspaces where credential-based entry needs to be issued and revoked without re-keying.
- Properties integrated with SmartThings smart home systems.
Available Finish Options
Satin Nickel
(This Product)
STK Igloo Mortice Lock v2
Finish selection does not affect functionality, compliance, or performance.
Smart Mortice V2 vs V2 + Fingerprint
Both locks share the same mortice body, 70mm fixed backset, 40-70mm door range, IP64 rating, 8 x AA power and drill template (IGM3/4). The fingerprint module is the only functional difference.
igloohome Range at Gold Coast Smart Locks
Full Specifications
Packaging and carton figures are taken from the igloohome Smart Mortice specification sheet supplied with this listing. Drill-out figures are taken from the IGM3/4 drill template, which covers both the fingerprint and non-fingerprint models.
Dimensions
Manufacturer dimensional drawing. Front assembly: 160mm (W) x 354mm (H) x 68mm (D). Back assembly: 162mm (W) x 354mm (H) x 71mm (D). Fixed 70mm backset. Suits timber swing doors 40-70mm thick.
Before You Drill
Print the drill template at 100% scale and check it against the door before cutting - page 1 is for left-hand doors, page 2 for right-hand doors. Confirm your door thickness and the greater-than-190mm edge clearance first; see Chapter 02 - Measuring Your Door. If you would rather not cut the door yourself, our advice and installation service covers the Gold Coast.
Print the drill template at 100% scale and check it against the door before cutting - page 1 is for left-hand doors, page 2 for right-hand doors. Confirm your door thickness and the greater-than-190mm edge clearance first; see Chapter 02 - Measuring Your Door. If you would rather not cut the door yourself, our advice and installation service covers the Gold Coast.
Battery, Power & Backup Access
- Powered by 8 x AA alkaline batteries, included in the box. Battery life is rated at up to 18 months. See realistic smart lock battery expectations.
- Battery recommendation: Use only Duracell, Energizer, or Panasonic alkaline AA batteries. Do not use Heavy Duty, Eveready, GP, or rechargeable batteries - these reduce performance and battery lifespan.
- Low battery alert: When battery level falls below 20%, the red LED pulses and short beeps sound on each lock or unlock. Below 10%, four sets of two short beeps indicate a critical level. Battery status is also visible in the igloohome app when connected via Bluetooth.
- 9V alkaline jumpstart: If AA batteries are fully depleted, hold a 9V alkaline battery against the two contact points on the outer face. The keypad lights up and beeps. Enter your PIN code followed by the unlock icon while maintaining contact, and unlock within 20 seconds. Replace the AA batteries immediately after gaining access. See the How To tab for a step-by-step video, and what to do when the battery dies.
- Physical key override: 5 emergency keys included for backup access independent of battery or electronic status. Keep one outside the house - an override key locked inside is no override at all.
Security, Alarms and Lockout
- Security lockout: after a run of incorrect PIN or RFID attempts (default 5 consecutive, configurable over Bluetooth in the igloohome app) the lock escalates through three tiers - first trigger, 30-second alarm and 1-minute lockout; second, 60-second alarm and 5-minute lockout; third and beyond, 90-second alarm and 10-minute lockout.
- Masking (decoy) PIN: enter random digits before or after the real code and the lock still opens. It defeats both shoulder-surfing and the worn-key-pattern giveaway on a keypad that has been in service a while.
- Tamper alarm: sounds if the lock is pried away from the door.
- Intrusion alarm: sounds if the door is forced open while the bolt is thrown.
- Fire detection alarm: the internal sensor unlocks the door and sounds an alarm when it detects a temperature of around 70°C for a sustained period. This is a life-safety feature and does not make the lock fire-rated.
- Keypad disabled mode: switches off PIN and RFID entry from outside while leaving Bluetooth keys and the physical key working - useful when a property is vacant between bookings. It behaves much like the internal snib on other platforms, with the same hosting risk if a guest is due.
- Auto relock: re-engages the bolt once the door closes, provided the magnetic frame sensor is fitted. Without the sensor the function will not engage. As a fallback the lock re-throws the bolt 30 seconds after a multi-function-button or Bluetooth unlock if the door has not been opened.
- Child and pet safety handle: a twist-operated button on the inner handle stops the inside lever from retracting the latch, so a small child or a determined dog cannot let themselves out.
Remote Access (Optional - Wi-Fi Bridge Required)
All four access methods on the Smart Mortice Lock V2 work fully offline without any hub or gateway. The igloohome Wi-Fi Bridge (sold separately) adds three capabilities that require internet connectivity: remote unlock from anywhere, real-time push notifications for entry events, and Alexa voice integration. The Bridge must be positioned within 10m of the lock and connects to a 2.4GHz Wi-Fi network only - if your router uses a single SSID for both bands, see the band-steering note (Chapter 08) and our blog on why smart locks drop off Wi-Fi. The lock also integrates with SmartThings. When the internet is unavailable, all four onboard access methods continue operating normally - see what happens when the internet goes down (Chapter 08). For guidance on whether you need a gateway at all, see Chapter 08 - Smart Lock Gateway Comparison and browse our modules and Wi-Fi gateways range.
Frequently Asked Questions
I host on Airbnb - how does guest access work automatically?
Connect your Airbnb account to the igloohome app under Account Settings, then link the lock to your listing. The app generates a unique time-limited PIN for each confirmed reservation. The code reaches the guest between 1 and 48 hours before check-in - the window is yours to set - and expires at checkout. No Wi-Fi is needed at the property because every code is validated on the lock itself using algoPIN, and igloohome charges nothing extra for the integration. Full workflow: our guide to using igloohome for Airbnb in Australia, Chapter 07 of the Buyer's Guide, and the Connect with Airbnb procedure (PDF).
Connect your Airbnb account to the igloohome app under Account Settings, then link the lock to your listing. The app generates a unique time-limited PIN for each confirmed reservation. The code reaches the guest between 1 and 48 hours before check-in - the window is yours to set - and expires at checkout. No Wi-Fi is needed at the property because every code is validated on the lock itself using algoPIN, and igloohome charges nothing extra for the integration. Full workflow: our guide to using igloohome for Airbnb in Australia, Chapter 07 of the Buyer's Guide, and the Connect with Airbnb procedure (PDF).
Can I add fingerprint access to this lock later?
No. The fingerprint reader is a hardware component fitted at the factory - it cannot be added to the V2 after purchase. If fingerprint access is required, the igloohome Smart Mortice Lock V2 + Fingerprint is the same lock with the module included from the outset (and a higher RFID capacity of 100). Browse every fingerprint smart lock we stock, or read Chapter 03 on fingerprint access before deciding you need it.
No. The fingerprint reader is a hardware component fitted at the factory - it cannot be added to the V2 after purchase. If fingerprint access is required, the igloohome Smart Mortice Lock V2 + Fingerprint is the same lock with the module included from the outset (and a higher RFID capacity of 100). Browse every fingerprint smart lock we stock, or read Chapter 03 on fingerprint access before deciding you need it.
Is this lock suitable for a fire-rated apartment door?
No. The igloohome Smart Mortice Lock V2 is not certified for use on Australian fire-rated door assemblies - there is no AS1905.1 certification. Fire-safety testing cannot be done independently of the specific door; certification has to cover the complete doorset. The lock's own fire detection alarm is a life-safety feature, not a fire rating - the two are unrelated. For apartment fire doors or any NCC-regulated application see Chapter 05 - Fire Door Smart Locks, our blog on fire door types and smart lock certification, and our certified fire door smart lock range.
No. The igloohome Smart Mortice Lock V2 is not certified for use on Australian fire-rated door assemblies - there is no AS1905.1 certification. Fire-safety testing cannot be done independently of the specific door; certification has to cover the complete doorset. The lock's own fire detection alarm is a life-safety feature, not a fire rating - the two are unrelated. For apartment fire doors or any NCC-regulated application see Chapter 05 - Fire Door Smart Locks, our blog on fire door types and smart lock certification, and our certified fire door smart lock range.
Does the lock need Wi-Fi to work?
No. PIN, Bluetooth, RFID, and key access all function without any network connection. algoPIN codes are generated in the igloohome app and validated by the lock hardware, so the property does not need internet at all. The igloohome Wi-Fi Bridge adds remote unlock, push notifications and Alexa on top - it is an upgrade, not a requirement. For more on when Wi-Fi is genuinely needed, see FAQ Chapter 13 - Wi-Fi drops and Airbnb Smart Locks: Do You Really Need Wi-Fi?
No. PIN, Bluetooth, RFID, and key access all function without any network connection. algoPIN codes are generated in the igloohome app and validated by the lock hardware, so the property does not need internet at all. The igloohome Wi-Fi Bridge adds remote unlock, push notifications and Alexa on top - it is an upgrade, not a requirement. For more on when Wi-Fi is genuinely needed, see FAQ Chapter 13 - Wi-Fi drops and Airbnb Smart Locks: Do You Really Need Wi-Fi?
My door is 72mm thick - will this lock fit?
No. The rated range is 40-70mm and a 72mm door falls outside the manufacturer's specification. You also need more than 190mm of clearance from the door edge with the handle fitted, and a 70mm backset - the backset on this lock is fixed and cannot be adjusted. Measure all three before ordering: see Chapter 02 - Measuring Your Door and how to measure your lock backset. If you are close to the limit, talk to us first.
No. The rated range is 40-70mm and a 72mm door falls outside the manufacturer's specification. You also need more than 190mm of clearance from the door edge with the handle fitted, and a 70mm backset - the backset on this lock is fixed and cannot be adjusted. Measure all three before ordering: see Chapter 02 - Measuring Your Door and how to measure your lock backset. If you are close to the limit, talk to us first.
Additional Information
Airbnb Hosting Workflow - End to End:
1. Install the lock on a timber swing door 40-70mm thick. → 2. Download the igloohome app and create an account. → 3. Pair the lock over Bluetooth. → 4. Under Account Settings, connect your Airbnb account. → 5. Link the lock to a listing and set PIN delivery timing (1-48 hours before check-in). → 6. The guest receives a time-limited PIN automatically before arrival. → 7. The PIN expires at checkout - no manual action needed. One thing worth knowing: if you change check-in or check-out times after the access email has already gone out, the change applies to the next reservation, not the current one. For remote monitoring between stays, add the igloohome Wi-Fi Bridge, and for a multi-property view see Chapter 07 on managing several properties.
1. Install the lock on a timber swing door 40-70mm thick. → 2. Download the igloohome app and create an account. → 3. Pair the lock over Bluetooth. → 4. Under Account Settings, connect your Airbnb account. → 5. Link the lock to a listing and set PIN delivery timing (1-48 hours before check-in). → 6. The guest receives a time-limited PIN automatically before arrival. → 7. The PIN expires at checkout - no manual action needed. One thing worth knowing: if you change check-in or check-out times after the access email has already gone out, the change applies to the next reservation, not the current one. For remote monitoring between stays, add the igloohome Wi-Fi Bridge, and for a multi-property view see Chapter 07 on managing several properties.
Fire Door Suitability:
This lock is not certified for Australian fire-rated door assemblies - AS1905.1 certification is required and it does not hold one. Fire-safety testing cannot be conducted independently of a specific fire door; certification must cover the complete certified doorset. For apartment fire doors and any NCC-regulated application, refer to Chapter 05 - Fire Door Smart Locks, our blog on what locks are compliant on apartment fire doors, and the fire-rated smart lock certification and test reports page.
This lock is not certified for Australian fire-rated door assemblies - AS1905.1 certification is required and it does not hold one. Fire-safety testing cannot be conducted independently of a specific fire door; certification must cover the complete certified doorset. For apartment fire doors and any NCC-regulated application, refer to Chapter 05 - Fire Door Smart Locks, our blog on what locks are compliant on apartment fire doors, and the fire-rated smart lock certification and test reports page.
Door Compatibility and Multi-Function Button Limitation:
The lock is for timber swing doors only - not metal gates, glass doors, or sliding doors. The fixed 70mm backset is not adjustable. On doors 55-70mm thick the multi-function button does not physically rotate, so passage mode and keypad disabled mode have to be switched on from the app at those thicknesses. That is a mechanical constraint of the thicker shaft, not a fault, and it catches installers out often enough to be worth checking before you quote. Confirm backset and thickness before ordering - see Chapter 02 - Measuring Your Door and the wrong-backset mistake (Chapter 12).
The lock is for timber swing doors only - not metal gates, glass doors, or sliding doors. The fixed 70mm backset is not adjustable. On doors 55-70mm thick the multi-function button does not physically rotate, so passage mode and keypad disabled mode have to be switched on from the app at those thicknesses. That is a mechanical constraint of the thicker shaft, not a fault, and it catches installers out often enough to be worth checking before you quote. Confirm backset and thickness before ordering - see Chapter 02 - Measuring Your Door and the wrong-backset mistake (Chapter 12).
IP64 Rating - What It Covers:
IP64 certifies complete protection against dust ingress (the 6) and resistance to water splash from any direction (the 4). The lock suits sheltered external entry doors. It does not cover sustained rain, high-pressure water jets, or immersion, so install under a roof overhang or awning wherever you can. On the Gold Coast the bigger long-term factor is salt air rather than rain - see smart lock performance in coastal conditions and how long digital door locks last near the coast. For a plain-English explanation of the rating itself, see Chapter 11 - Australian Smart Lock Standards.
IP64 certifies complete protection against dust ingress (the 6) and resistance to water splash from any direction (the 4). The lock suits sheltered external entry doors. It does not cover sustained rain, high-pressure water jets, or immersion, so install under a roof overhang or awning wherever you can. On the Gold Coast the bigger long-term factor is salt air rather than rain - see smart lock performance in coastal conditions and how long digital door locks last near the coast. For a plain-English explanation of the rating itself, see Chapter 11 - Australian Smart Lock Standards.
igloohome App Platform:
The Smart Mortice Lock V2 runs on igloohome's own app platform, built around offline algoPIN access rather than a cloud account. That is the reason it keeps working when the internet does not, and it is the main thing that separates igloohome from the gateway-first platforms. For a comparison against the alternatives see Chapter 15 - Smart Lock App Platforms, the igloohome brand profile (Chapter 10), and our blog on which smart lock platform is right for you. The igloohome app is available for both iOS and Android
, and this lock sits in our app-enabled smart lock range.
The Smart Mortice Lock V2 runs on igloohome's own app platform, built around offline algoPIN access rather than a cloud account. That is the reason it keeps working when the internet does not, and it is the main thing that separates igloohome from the gateway-first platforms. For a comparison against the alternatives see Chapter 15 - Smart Lock App Platforms, the igloohome brand profile (Chapter 10), and our blog on which smart lock platform is right for you. The igloohome app is available for both iOS and Android
, and this lock sits in our app-enabled smart lock range.
Warranty
Warranty
1-year manufacturer warranty against defects in materials, design and workmanship of hardware components. Proof of purchase, a video clip of the defect, and proof of ownership are required for all claims. Software, consumables, cosmetic damage and normal wear and tear are not covered. Returns & Warranty | igloohome Warranty Policy
1-year manufacturer warranty against defects in materials, design and workmanship of hardware components. Proof of purchase, a video clip of the defect, and proof of ownership are required for all claims. Software, consumables, cosmetic damage and normal wear and tear are not covered. Returns & Warranty | igloohome Warranty Policy
Download PDF Resources
igloohome Smart Mortice Lock (Non-Fingerprint) Installers and User Guide (PDF)
The installation and owner's manual for this model - door preparation, drill sheet use, fitting the front, back and mortice assemblies, app onboarding, managing PIN codes and RFID credentials, battery replacement and the 9V jumpstart.
The installation and owner's manual for this model - door preparation, drill sheet use, fitting the front, back and mortice assemblies, app onboarding, managing PIN codes and RFID credentials, battery replacement and the 9V jumpstart.
igloohome Smart Mortice Lock Specification Sheet (PDF)
Two-page specification and feature sheet for the Smart Mortice platform - full specification table, feature icons, packaging and carton figures, and the dimensioned product diagram. Written for the fingerprint model, so the fingerprint capacity figure does not apply to this lock.
Two-page specification and feature sheet for the Smart Mortice platform - full specification table, feature icons, packaging and carton figures, and the dimensioned product diagram. Written for the fingerprint model, so the fingerprint capacity figure does not apply to this lock.
igloohome Smart Mortice Lock Installation Drill Template (PDF)
Print-at-100% fold-along drilling template covering both the fingerprint and non-fingerprint mortice models - page 1 for left-hand doors, page 2 for right-hand doors, with the 70mm and 32mm bores, 135mm centres and 70mm backset marked.
Print-at-100% fold-along drilling template covering both the fingerprint and non-fingerprint mortice models - page 1 for left-hand doors, page 2 for right-hand doors, with the 70mm and 32mm bores, 135mm centres and 70mm backset marked.
igloohome App - Connect with Airbnb Procedure (PDF)
Step-by-step guide to linking an Airbnb account to the igloohome app, assigning a listing, setting check-in and check-out times and PIN delivery timing, changing those times later, and disconnecting a listing or account.
Step-by-step guide to linking an Airbnb account to the igloohome app, assigning a listing, setting check-in and check-out times and PIN delivery timing, changing those times later, and disconnecting a listing or account.
igloohome Bluetooth Smart Mortice Lock Version 2 - FAQ, Setup and Owner's Guide
Everything buyers, installers and owners ask about this lock, grouped by subject. For questions that apply to smart locks generally rather than this model, see Chapter 13 - Smart Lock FAQ and the Ultimate Smart Lock Buyer's Guide.
Access and Credentials
How many PIN codes can the lock hold, and what types are there?
The lock holds up to 250 active PIN codes at once, across four types. A one-time code works for a single entry and then dies. A permanent code stays live until you delete it - the right choice for the people who live there. A duration code runs for a window you set, up to 28 days, which is what guest bookings use. A recurring code works on the days and hours you nominate each week - cleaners, gardeners, a weekly delivery. All four are generated in the igloohome app and validated on the lock itself. More on PIN-based entry in Chapter 03 - PIN / Keypad.
The lock holds up to 250 active PIN codes at once, across four types. A one-time code works for a single entry and then dies. A permanent code stays live until you delete it - the right choice for the people who live there. A duration code runs for a window you set, up to 28 days, which is what guest bookings use. A recurring code works on the days and hours you nominate each week - cleaners, gardeners, a weekly delivery. All four are generated in the igloohome app and validated on the lock itself. More on PIN-based entry in Chapter 03 - PIN / Keypad.
How many RFID tags and stickers can I register?
Up to 56 credentials, with tags and stickers sharing that total. Two tags and two stickers come in the box. The stickers are handy for anyone who would rather not carry another fob - they go on the back of a phone case or inside a wallet. Spares and replacements are in our RFID tags, fobs and cards range. Note the fingerprint model carries a higher RFID ceiling of 100 - see the V2 + Fingerprint if credential volume is the deciding factor. Background on the technology: Chapter 03 - RFID.
Up to 56 credentials, with tags and stickers sharing that total. Two tags and two stickers come in the box. The stickers are handy for anyone who would rather not carry another fob - they go on the back of a phone case or inside a wallet. Spares and replacements are in our RFID tags, fobs and cards range. Note the fingerprint model carries a higher RFID ceiling of 100 - see the V2 + Fingerprint if credential volume is the deciding factor. Background on the technology: Chapter 03 - RFID.
How many Bluetooth keys can I share?
Unlimited. Bluetooth keys are issued from the igloohome app and can be master or guest level, with guest keys time-limited the same way PIN codes are. The phone needs to be within Bluetooth range of the lock - roughly 10m in the open, less through a solid door. Bluetooth entries appear in the activity log straight away; PIN entries appear the next time a phone syncs with the lock over Bluetooth. See Chapter 03 - Bluetooth.
Unlimited. Bluetooth keys are issued from the igloohome app and can be master or guest level, with guest keys time-limited the same way PIN codes are. The phone needs to be within Bluetooth range of the lock - roughly 10m in the open, less through a solid door. Bluetooth entries appear in the activity log straight away; PIN entries appear the next time a phone syncs with the lock over Bluetooth. See Chapter 03 - Bluetooth.
Where is the keyhole, and how many keys come with it?
Five emergency keys are supplied. The cylinder sits on the outer face of the lock behind a cover, in the usual igloohome position below the keypad - it is deliberately unobtrusive, which is why people sometimes assume there is no key at all. Keep at least one key somewhere outside the house: an override key locked inside the house it overrides has done nobody any good. Our blog covers where the keyhole usually hides and sensible places to store the override key.
Five emergency keys are supplied. The cylinder sits on the outer face of the lock behind a cover, in the usual igloohome position below the keypad - it is deliberately unobtrusive, which is why people sometimes assume there is no key at all. Keep at least one key somewhere outside the house: an override key locked inside the house it overrides has done nobody any good. Our blog covers where the keyhole usually hides and sensible places to store the override key.
Why does this model have no fingerprint reader?
Because it is the non-biometric version of the platform. igloohome builds the Smart Mortise 2 and the Smart Mortise 2+ on the same body; the 2+ adds a fingerprint module and the 2 does not. The module is fitted at manufacture and cannot be retrofitted, so if you want fingerprint you buy the V2 + Fingerprint rather than upgrading later. Plenty of buyers do not want it - fingerprint readers are the part most likely to frustrate a user with wet or worn hands, which Chapter 03 covers honestly.
Because it is the non-biometric version of the platform. igloohome builds the Smart Mortise 2 and the Smart Mortise 2+ on the same body; the 2+ adds a fingerprint module and the 2 does not. The module is fitted at manufacture and cannot be retrofitted, so if you want fingerprint you buy the V2 + Fingerprint rather than upgrading later. Plenty of buyers do not want it - fingerprint readers are the part most likely to frustrate a user with wet or worn hands, which Chapter 03 covers honestly.
Airbnb and Short-Stay Hosting
Does Airbnb Connect cost extra?
No. The specification sheet for this platform states the Airbnb integration is available with no extra fees. Older igloohome documentation from 2022 described it as a paid subscription on free trial; the current position is no charge. Everything runs through the igloohome app and your Airbnb host account. Setup is covered in the Connect with Airbnb procedure (PDF) and in Chapter 07.
No. The specification sheet for this platform states the Airbnb integration is available with no extra fees. Older igloohome documentation from 2022 described it as a paid subscription on free trial; the current position is no charge. Everything runs through the igloohome app and your Airbnb host account. Setup is covered in the Connect with Airbnb procedure (PDF) and in Chapter 07.
When exactly does a guest receive their code?
You choose, anywhere from 1 to 48 hours before check-in. The code is valid only between the check-in and check-out times on that booking, and it stops working on its own afterwards. Most hosts settle on 24 hours - late enough that the code is fresh, early enough that a guest arriving on a red-eye is not messaging you at 5am. See our Airbnb setup checklist.
You choose, anywhere from 1 to 48 hours before check-in. The code is valid only between the check-in and check-out times on that booking, and it stops working on its own afterwards. Most hosts settle on 24 hours - late enough that the code is fresh, early enough that a guest arriving on a red-eye is not messaging you at 5am. See our Airbnb setup checklist.
I changed the check-in time after the guest was emailed. What happens?
If the access email has not gone out yet, changing the time simply moves the PIN window. If it has already gone out, the change applies to the next reservation, not the current one - the code already in the guest's inbox keeps its original window. Worth knowing before you promise an early check-in. Also note that changing times in the igloohome app does not update the listing on the Airbnb website; those are two separate edits.
If the access email has not gone out yet, changing the time simply moves the PIN window. If it has already gone out, the change applies to the next reservation, not the current one - the code already in the guest's inbox keeps its original window. Worth knowing before you promise an early check-in. Also note that changing times in the igloohome app does not update the listing on the Airbnb website; those are two separate edits.
Can I see who came and went?
Yes, within limits. The lock stores PIN and Bluetooth entry events and surfaces them in the igloohome app. Bluetooth entries appear in real time. PIN entries are held on the lock and upload the next time a phone connects over Bluetooth - or continuously if you have fitted the Wi-Fi Bridge. For disputes over arrival and departure times, Chapter 07 covers how hosts actually use audit trails.
Yes, within limits. The lock stores PIN and Bluetooth entry events and surfaces them in the igloohome app. Bluetooth entries appear in real time. PIN entries are held on the lock and upload the next time a phone connects over Bluetooth - or continuously if you have fitted the Wi-Fi Bridge. For disputes over arrival and departure times, Chapter 07 covers how hosts actually use audit trails.
Is a key safe better than a smart lock for occasional hosting?
For one or two stays a month it can be, and we say so. The igloohome Keybox 3 gives you the same offline algoPIN guest codes without touching the door hardware at all - cheaper, reversible, and fine if your existing lock is otherwise good. The mortice lock earns its place when the door is the bottleneck: when you want the guest to walk straight in, when there are multiple regular users to manage, or when a key handover is the thing that keeps going wrong. We compare the two approaches here.
For one or two stays a month it can be, and we say so. The igloohome Keybox 3 gives you the same offline algoPIN guest codes without touching the door hardware at all - cheaper, reversible, and fine if your existing lock is otherwise good. The mortice lock earns its place when the door is the bottleneck: when you want the guest to walk straight in, when there are multiple regular users to manage, or when a key handover is the thing that keeps going wrong. We compare the two approaches here.
Door Fit and Installation
What doors does this lock actually fit?
Timber swing doors, 40mm to 70mm thick, hinged left or right, with more than 190mm of clearance from the door edge once the handle is on. That is the whole envelope. It is not for metal gates, glass doors, or sliding doors - the mortice body needs a timber stile deep enough to take it. Measure before you order: Chapter 02 covers door thickness and mortice lever and escutcheon formats.
Timber swing doors, 40mm to 70mm thick, hinged left or right, with more than 190mm of clearance from the door edge once the handle is on. That is the whole envelope. It is not for metal gates, glass doors, or sliding doors - the mortice body needs a timber stile deep enough to take it. Measure before you order: Chapter 02 covers door thickness and mortice lever and escutcheon formats.
Can the 70mm backset be changed?
No. It is fixed at 70mm and there is no alternative latch kit for this lock. If your existing mortice sits at 60mm you are either moving the bore or choosing a different lock. This is the single most common reason an otherwise suitable order gets sent back, so measure it properly first - here is how, and here is what goes wrong when it is not checked.
No. It is fixed at 70mm and there is no alternative latch kit for this lock. If your existing mortice sits at 60mm you are either moving the bore or choosing a different lock. This is the single most common reason an otherwise suitable order gets sent back, so measure it properly first - here is how, and here is what goes wrong when it is not checked.
Do I need to specify left- or right-hand?
No. The lock is field-configurable for either handing and the drill template carries both layouts - page 1 for a left-hand door, page 2 for a right-hand door. You set the handing during installation. If you are unsure which yours is, our guide to Australian door handing conventions and Chapter 02 on handing both settle it in a minute.
No. The lock is field-configurable for either handing and the drill template carries both layouts - page 1 for a left-hand door, page 2 for a right-hand door. You set the handing during installation. If you are unsure which yours is, our guide to Australian door handing conventions and Chapter 02 on handing both settle it in a minute.
What holes do I have to cut?
Two bores on the door face - a 70mm main bore for the handle spindle and a 32mm upper bore for the keypad and RFID module, 135mm apart centre to centre - plus the mortice pocket in the door edge to a depth of 107mm. The drill template gives you all of it at 1:1; print it at 100% and check it against a ruler before you trust it, because printer scaling is the classic way this goes wrong. If you would rather it were done for you, see our advice and installation service.
Two bores on the door face - a 70mm main bore for the handle spindle and a 32mm upper bore for the keypad and RFID module, 135mm apart centre to centre - plus the mortice pocket in the door edge to a depth of 107mm. The drill template gives you all of it at 1:1; print it at 100% and check it against a ruler before you trust it, because printer scaling is the classic way this goes wrong. If you would rather it were done for you, see our advice and installation service.
Why will my multi-function button not turn?
Because the door is thicker than 55mm. On doors between 55mm and 70mm the multi-function button on the inner body does not physically rotate - there is no room for the travel once the long shaft is in. Passage mode and keypad disabled mode still work; you just switch them on from the app instead of from the button. It is a designed-in constraint, not a fault, and not something you can adjust out.
Because the door is thicker than 55mm. On doors between 55mm and 70mm the multi-function button on the inner body does not physically rotate - there is no room for the travel once the long shaft is in. Passage mode and keypad disabled mode still work; you just switch them on from the app instead of from the button. It is a designed-in constraint, not a fault, and not something you can adjust out.
My auto relock is not working. What did I miss?
Almost certainly the magnetic sensor on the door frame. Auto relock needs to know the door has actually closed, and the sensor is what tells it. Without the sensor fitted the function will not engage at all. There is a fallback: after a multi-function-button or Bluetooth unlock, the lock re-throws the bolt 30 seconds later if the door was never opened. If the sensor is fitted and it still misbehaves, check door alignment - misalignment is the most underestimated cause of smart lock trouble.
Almost certainly the magnetic sensor on the door frame. Auto relock needs to know the door has actually closed, and the sensor is what tells it. Without the sensor fitted the function will not engage at all. There is a fallback: after a multi-function-button or Bluetooth unlock, the lock re-throws the bolt 30 seconds later if the door was never opened. If the sensor is fitted and it still misbehaves, check door alignment - misalignment is the most underestimated cause of smart lock trouble.
Power and Batteries
How long do the batteries really last?
igloohome rates the eight AA cells at up to 18 months. Treat that as a best case on a low-traffic residential door. A busy short-stay property with several entries a day, or a door that is out of alignment and making the motor work, will go through them faster. Our blog sets out what battery life actually looks like in service, and Chapter 13 covers power and battery questions generally.
igloohome rates the eight AA cells at up to 18 months. Treat that as a best case on a low-traffic residential door. A busy short-stay property with several entries a day, or a door that is out of alignment and making the motor work, will go through them faster. Our blog sets out what battery life actually looks like in service, and Chapter 13 covers power and battery questions generally.
Which batteries should I use?
Duracell, Energizer or Panasonic alkaline AA. igloohome explicitly rules out Heavy Duty, Eveready, GP and rechargeable cells - rechargeables sit at a lower nominal voltage and the lock reads them as flat long before they are. Replace all eight at once; mixing old and new cells drags the whole set down.
Duracell, Energizer or Panasonic alkaline AA. igloohome explicitly rules out Heavy Duty, Eveready, GP and rechargeable cells - rechargeables sit at a lower nominal voltage and the lock reads them as flat long before they are. Replace all eight at once; mixing old and new cells drags the whole set down.
The batteries died while I was out. How do I get in?
Two ways. Use one of the five emergency keys, which work regardless of battery state. Or use the 9V jumpstart: hold a good 9V alkaline battery against the two contact points on the outer face below the keypad, wait for the beeps and the keypad to light, then enter your PIN and press unlock while keeping contact - you have about 20 seconds. A half-dead 9V will not carry it. Replace all eight AA cells straight after. There is a video in the How To tab, and more on dead-battery lockouts generally.
Two ways. Use one of the five emergency keys, which work regardless of battery state. Or use the 9V jumpstart: hold a good 9V alkaline battery against the two contact points on the outer face below the keypad, wait for the beeps and the keypad to light, then enter your PIN and press unlock while keeping contact - you have about 20 seconds. A half-dead 9V will not carry it. Replace all eight AA cells straight after. There is a video in the How To tab, and more on dead-battery lockouts generally.
Will it warn me before the batteries go flat?
Yes, twice. Below 20% the red LED pulses and you get short beeps on every lock and unlock. Below 10% that becomes four sets of two beeps - at which point stop ignoring it. Battery level is also shown in the igloohome app whenever a phone connects over Bluetooth, and continuously if you have the Wi-Fi Bridge fitted, which is the version hosts want because it tells you before the guest finds out.
Yes, twice. Below 20% the red LED pulses and you get short beeps on every lock and unlock. Below 10% that becomes four sets of two beeps - at which point stop ignoring it. Battery level is also shown in the igloohome app whenever a phone connects over Bluetooth, and continuously if you have the Wi-Fi Bridge fitted, which is the version hosts want because it tells you before the guest finds out.
Security, Alarms and Lockout
What happens if someone keeps guessing the PIN?
The lock locks them out, and escalates. The default trigger is five consecutive wrong PIN or RFID attempts, configurable in the app over Bluetooth. First trigger: 30-second alarm, 1-minute lockout. Second: 60-second alarm, 5-minute lockout. Third and beyond: 90-second alarm, 10-minute lockout. Your own Bluetooth key and the physical key still work throughout, so you are never locked out of your own door by someone else's guessing.
The lock locks them out, and escalates. The default trigger is five consecutive wrong PIN or RFID attempts, configurable in the app over Bluetooth. First trigger: 30-second alarm, 1-minute lockout. Second: 60-second alarm, 5-minute lockout. Third and beyond: 90-second alarm, 10-minute lockout. Your own Bluetooth key and the physical key still work throughout, so you are never locked out of your own door by someone else's guessing.
Can someone work out my code from the worn keys?
Not if you use the masking PIN feature. Enter any number of random digits before or after your real code and the lock still opens - it looks for your code inside the string. Used consistently it spreads wear across the whole keypad and makes shoulder-surfing close to useless. It costs nothing and takes a second, and it is the single best habit to teach a household.
Not if you use the masking PIN feature. Enter any number of random digits before or after your real code and the lock still opens - it looks for your code inside the string. Used consistently it spreads wear across the whole keypad and makes shoulder-surfing close to useless. It costs nothing and takes a second, and it is the single best habit to teach a household.
What does the fire detection alarm actually do?
When the internal sensor reads a temperature of around 70°C sustained, the lock unlocks the door and sounds an alarm - the point being that nobody should have to find a key in a fire. It is a life-safety feature of the lock itself. It does not make the lock fire-rated and it has nothing to do with AS1905.1 certification, which is about the complete doorset holding back fire rather than about the lock reacting to it.
When the internal sensor reads a temperature of around 70°C sustained, the lock unlocks the door and sounds an alarm - the point being that nobody should have to find a key in a fire. It is a life-safety feature of the lock itself. It does not make the lock fire-rated and it has nothing to do with AS1905.1 certification, which is about the complete doorset holding back fire rather than about the lock reacting to it.
What is keypad disabled mode for?
Shutting off outside PIN and RFID entry while leaving your Bluetooth keys and the physical key working. It is for a property standing empty between bookings, or a door you want quiet for a few days. It can only be switched on while the lock is in the locked position. The trap is the same one the internal snib causes on other platforms: leave it on with a guest inbound and their perfectly valid code will not open the door.
Shutting off outside PIN and RFID entry while leaving your Bluetooth keys and the physical key working. It is for a property standing empty between bookings, or a door you want quiet for a few days. It can only be switched on while the lock is in the locked position. The trap is the same one the internal snib causes on other platforms: leave it on with a guest inbound and their perfectly valid code will not open the door.
Remote Access and Smart Home
What does the Wi-Fi Bridge add that I do not already have?
Three things, all of which need the internet: unlocking the door from anywhere, live push notifications when someone enters, and Alexa voice control. Nothing you already have stops working without it - PIN, Bluetooth, RFID and key are all onboard. The Bridge sits within 10m of the lock, runs on 2.4GHz Wi-Fi only, and handles up to five igloohome devices. Chapter 08 explains what a gateway does.
Three things, all of which need the internet: unlocking the door from anywhere, live push notifications when someone enters, and Alexa voice control. Nothing you already have stops working without it - PIN, Bluetooth, RFID and key are all onboard. The Bridge sits within 10m of the lock, runs on 2.4GHz Wi-Fi only, and handles up to five igloohome devices. Chapter 08 explains what a gateway does.
My router shows one network name. Will the Bridge connect?
Possibly not. The Bridge is 2.4GHz only, and a router running band steering under a single SSID will often push it onto 5GHz where it cannot follow. The fix is to expose a separate 2.4GHz network name during setup. This catches a lot of people out - see the band-steering explanation in Chapter 08, our blog on why smart locks drop off Wi-Fi, and the 2.4GHz warning on the Bridge page itself.
Possibly not. The Bridge is 2.4GHz only, and a router running band steering under a single SSID will often push it onto 5GHz where it cannot follow. The fix is to expose a separate 2.4GHz network name during setup. This catches a lot of people out - see the band-steering explanation in Chapter 08, our blog on why smart locks drop off Wi-Fi, and the 2.4GHz warning on the Bridge page itself.
Does it work with SmartThings, Google Home or Apple Home?
SmartThings, yes. Alexa, yes, once the Wi-Fi Bridge is fitted. Google Home and Apple Home are not supported on this lock. If a particular voice assistant is the deciding factor, check Chapter 15 on choosing a platform before you commit to the hardware - it is a hard thing to change afterwards.
SmartThings, yes. Alexa, yes, once the Wi-Fi Bridge is fitted. Google Home and Apple Home are not supported on this lock. If a particular voice assistant is the deciding factor, check Chapter 15 on choosing a platform before you commit to the hardware - it is a hard thing to change afterwards.
Can I add a second keypad somewhere else?
Yes. The igloohome Keypad (EK1) pairs with this lock over Bluetooth and gives you a second PIN-entry point - on a gate, at the bottom of stairs, wherever the door itself is awkward to reach. One keypad links up to five igloohome locks. Mount it within Bluetooth range of the lock (under 10m for this model) and test it where it will live before you fix it down. Full range: keypads for smart locks.
Yes. The igloohome Keypad (EK1) pairs with this lock over Bluetooth and gives you a second PIN-entry point - on a gate, at the bottom of stairs, wherever the door itself is awkward to reach. One keypad links up to five igloohome locks. Mount it within Bluetooth range of the lock (under 10m for this model) and test it where it will live before you fix it down. Full range: keypads for smart locks.
Suitability and Limitations
Can I put this on my apartment door?
Only if that door is not fire-rated, and in a great many Queensland apartments it is. A fire-rated door needs hardware certified as part of the complete doorset under AS1905.1, and this lock does not hold that certification. Check the compliance tag on the door edge first - Chapter 05 shows you where to look. There is also an asbestos risk in drilling older apartment fire doors, covered in FAQ Chapter 13. If your door is fire-rated, our certified fire door range is where to look.
Only if that door is not fire-rated, and in a great many Queensland apartments it is. A fire-rated door needs hardware certified as part of the complete doorset under AS1905.1, and this lock does not hold that certification. Check the compliance tag on the door edge first - Chapter 05 shows you where to look. There is also an asbestos risk in drilling older apartment fire doors, covered in FAQ Chapter 13. If your door is fire-rated, our certified fire door range is where to look.
Will it survive on a Gold Coast front door?
Under cover, yes. IP64 handles dust and splash from any direction, which covers wind-driven rain onto a sheltered entry. It is not rated for a fully exposed door in a southerly, and no IP64 lock is. The longer-term issue on the coast is salt air rather than water - it works on the fixings and the finish over years, not days. We are honest about that here, and here on realistic lifespans near the beach.
Under cover, yes. IP64 handles dust and splash from any direction, which covers wind-driven rain onto a sheltered entry. It is not rated for a fully exposed door in a southerly, and no IP64 lock is. The longer-term issue on the coast is salt air rather than water - it works on the fixings and the finish over years, not days. We are honest about that here, and here on realistic lifespans near the beach.
Is it DDA compliant?
Not certified as such. igloohome does not publish AS1428.1 compliance for this lock, so it should not be specified where DDA compliance is a requirement. For NDIS, SDA and accessible housing work see Chapter 09 - DDA, NDIS and Accessibility, which covers the locks that do hold it.
Not certified as such. igloohome does not publish AS1428.1 compliance for this lock, so it should not be specified where DDA compliance is a requirement. For NDIS, SDA and accessible housing work see Chapter 09 - DDA, NDIS and Accessibility, which covers the locks that do hold it.
What does the warranty cover and what will I need to claim?
One year on hardware defects in materials, design and workmanship. Software, consumables, cosmetic damage and ordinary wear are excluded. igloohome asks for three things on a claim: proof of purchase, proof of ownership, and a video clip showing the defect - so film the fault before you take the lock off the door, because it is much harder to demonstrate afterwards. Start a claim with us via Returns & Warranty.
One year on hardware defects in materials, design and workmanship. Software, consumables, cosmetic damage and ordinary wear are excluded. igloohome asks for three things on a claim: proof of purchase, proof of ownership, and a video clip showing the defect - so film the fault before you take the lock off the door, because it is much harder to demonstrate afterwards. Start a claim with us via Returns & Warranty.
Related products, guides and chapters
The rest of the igloohome range: Smart Mortice Lock V2 + Fingerprint (the direct upgrade) · Deadbolt Go (fingerprint deadbolt, 35-45mm doors) · Retrofit Lock (euro cylinder, no drilling) · Keybox 3 (key safe) · Smart Bluetooth Padlock 2 · Keypad (EK1) · Wi-Fi Bridge (EB1) · the full igloohome brand page
Browse by what matters to you: PIN code locks · Bluetooth locks · RFID and fob locks · locks with a backup key · fingerprint locks · front doors facing weather · internal doors · fire doors · every smart lock we stock
Accessories and spares: modules and Wi-Fi gateways · keypads · RFID tags, fobs and cards · mortice lock bodies · key storage · smart padlocks
Buyer's Guide chapters: Ch 01 - mortice formats · Ch 02 - measuring backset · Ch 03 - access methods compared · Ch 05 - strata fire door checklist · Ch 07 - Airbnb and short-stay · Ch 08 - gateways compared · Ch 09 - DDA and NDIS · Ch 10 - igloohome brand profile · Ch 11 - IP ratings and standards · Ch 12 - troubleshooting · Ch 13 - smart lock FAQ · Ch 15 - app platforms
Blogs worth reading before you buy: Using igloohome for Airbnb in Australia · Airbnb smart locks: do you really need Wi-Fi? · igloohome retrofit lock case study · Which smart lock platform is right for you? · Mechanical key override on smart locks · The realities of electronic door locks · How long do digital door locks last? · Measuring your lock backset · Understanding door handing in Australia · The perils of the internal snib · Three common DIY installation mistakes
Need a hand? Advice and installation · site survey and installation services · get a recommendation from our team
What's in the Box - igloohome Smart Mortice Lock Version 2
- 1 x front (outer) assembly
- 1 x back (inner) assembly
- 1 x back plate
- 1 x mortice assembly (with dead bolt and latch bolt)
- Mortice shafts - short for 40-50mm doors, long for 50-70mm doors - plus pin
- 1 x strike plate (extended curved lip for frames 40mm and above)
- 8 x AA alkaline batteries
- 2 x RFID tags
- 2 x RFID stickers
- 5 x emergency keys
- Assorted screws (shaft screws for 40-50mm, 50-60mm, and 60-70mm doors; body screws; striker screws)
- Drill sheet and installation guide
Not Included
The igloohome Wi-Fi Bridge is not included and must be purchased separately for remote unlock, real-time notifications and Alexa integration. The igloohome Keypad (EK1) is also sold separately if you want a second PIN-entry point. Spare RFID tags and stickers are available beyond the four supplied.
The igloohome Wi-Fi Bridge is not included and must be purchased separately for remote unlock, real-time notifications and Alexa integration. The igloohome Keypad (EK1) is also sold separately if you want a second PIN-entry point. Spare RFID tags and stickers are available beyond the four supplied.
igloohome Smart Mortice Lock Version 2 - How To Guides
Step-by-step video guides for key features of the igloohome Smart Mortice Lock Version 2. For general smart lock troubleshooting see Chapter 12 - Installation and Troubleshooting, and for additional manufacturer support visit igloohome.co/support.
How to Activate and Deactivate Keypad Disabled Mode
Keypad Disabled Mode (similar in effect to a secure lock / internal snib) disables the touchscreen keypad and RFID reader, making both unresponsive from outside. It prevents any PIN code or RFID credential from unlocking the door. Bluetooth keys and the physical key remain active in this mode.
Important
Keypad Disabled Mode can only be activated when the lock is in the locked position. Use a Bluetooth key or the physical key to unlock from outside while the mode is active. If you host, turn it off before a guest is due - their valid code will not work while it is on. See the hosting risk explained.
Keypad Disabled Mode can only be activated when the lock is in the locked position. Use a Bluetooth key or the physical key to unlock from outside while the mode is active. If you host, turn it off before a guest is due - their valid code will not work while it is on. See the hosting risk explained.
To activate: Press and hold the multi-function button on the inner body until you hear a series of descending beeps. When active, the keypad will double-flash when pressed but will not accept any input.
To deactivate from inside: Press and hold the multi-function button until beeps are heard, then open the door using the inner handle.
To deactivate from outside: Unlock via the igloohome app using a Bluetooth key, or use the physical key.
How to Activate and Deactivate Auto Relock
Auto Relock is enabled by default and ensures the lock re-engages the bolt automatically after the door is closed, regardless of which access method was used. This feature requires the magnetic sensor to be installed on the door frame. Terry's recommends keeping Auto Relock enabled at all times unless there is a specific operational reason to disable it.
To configure via the igloohome app: On the lock's home screen, tap Settings in the bottom right corner. Scroll down and tap Auto Relock Timer. Select a delay duration, or tap Never Relock to disable the function.
Note
Even with Auto Relock disabled, the lock will still re-engage 30 seconds after an unlock triggered by the multi-function button or a Bluetooth unlock, if the door has not been opened during that time. If auto relock behaves inconsistently once the sensor is fitted, check door alignment first - see Chapter 12 on door misalignment.
Even with Auto Relock disabled, the lock will still re-engage 30 seconds after an unlock triggered by the multi-function button or a Bluetooth unlock, if the door has not been opened during that time. If auto relock behaves inconsistently once the sensor is fitted, check door alignment first - see Chapter 12 on door misalignment.
How to Perform the Emergency 9V Jumpstart
If the AA batteries are fully depleted, a 9V alkaline battery can be used to temporarily power the lock and allow entry. This is for emergency access only - replace the AA batteries immediately afterwards. Hold the two terminals of the 9V battery firmly against the two contact points on the outer face of the lock below the keypad. You will hear a series of beeps and the keypad will light up when contact is made. While maintaining contact with the 9V battery, enter your PIN code followed by the unlock icon on the keypad. You must complete the unlock within 20 seconds of the keypad lighting up. Ensure the 9V battery has sufficient charge - a depleted 9V battery will not provide enough power. The five supplied emergency keys are the other route in; see what to do when a smart lock battery dies.
After gaining entry
Replace all 8 AA alkaline batteries immediately. Use Duracell, Energizer or Panasonic alkaline AA only - not Heavy Duty, Eveready, GP or rechargeable cells.
Replace all 8 AA alkaline batteries immediately. Use Duracell, Energizer or Panasonic alkaline AA only - not Heavy Duty, Eveready, GP or rechargeable cells.
igloohome Smart Mortice Lock Version 2 - Dimensions
Manufacturer dimensional drawing. Front assembly: 160mm (W) x 354mm (H) x 68mm (D). Back assembly: 162mm (W) x 354mm (H) x 71mm (D). Fixed 70mm backset. Suits timber swing doors 40-70mm thick. Short shaft for 40-50mm doors; long shaft for 50-70mm doors.
Drill-Out Figures
Main face bore 70mm diameter (handle spindle); upper face bore 32mm diameter (keypad and RFID module); 135mm vertical centre-to-centre between the two bores; mortice pocket drilled to 107mm depth. The drill template prints at 100% scale on a 186mm x 240mm sheet - page 1 for left-hand doors, page 2 for right-hand doors. Check the printed sheet against a ruler before cutting. Measuring guidance: Chapter 02 - Backset.
Main face bore 70mm diameter (handle spindle); upper face bore 32mm diameter (keypad and RFID module); 135mm vertical centre-to-centre between the two bores; mortice pocket drilled to 107mm depth. The drill template prints at 100% scale on a 186mm x 240mm sheet - page 1 for left-hand doors, page 2 for right-hand doors. Check the printed sheet against a ruler before cutting. Measuring guidance: Chapter 02 - Backset.
igloohome Smart Mortice Lock Version 2 - Product Brochure
Page 1 - Product overview, access types, and algoPIN technology
Page 2 - Features, specifications, and Airbnb integration
PDF Files - STK Igloo Mortice Lock v2
igloohome Smart Mortice Lock (Non-Fingerprint) Installers and User Guide (PDF)
The installation and owner's manual for this model - door preparation, drill sheet use, fitting the front, back and mortice assemblies, app onboarding, managing PIN codes and RFID credentials, battery replacement and the 9V jumpstart.
The installation and owner's manual for this model - door preparation, drill sheet use, fitting the front, back and mortice assemblies, app onboarding, managing PIN codes and RFID credentials, battery replacement and the 9V jumpstart.
igloohome Smart Mortice Lock Specification Sheet (PDF)
Two-page specification and feature sheet for the Smart Mortice platform - full specification table, feature icons, packaging and carton figures, and the dimensioned product diagram. Written for the fingerprint model, so the fingerprint capacity figure does not apply to this lock.
Two-page specification and feature sheet for the Smart Mortice platform - full specification table, feature icons, packaging and carton figures, and the dimensioned product diagram. Written for the fingerprint model, so the fingerprint capacity figure does not apply to this lock.
igloohome Smart Mortice Lock Installation Drill Template (PDF)
Print-at-100% fold-along drilling template covering both the fingerprint and non-fingerprint mortice models - page 1 for left-hand doors, page 2 for right-hand doors, with the 70mm and 32mm bores, 135mm centres and 70mm backset marked.
Print-at-100% fold-along drilling template covering both the fingerprint and non-fingerprint mortice models - page 1 for left-hand doors, page 2 for right-hand doors, with the 70mm and 32mm bores, 135mm centres and 70mm backset marked.
igloohome App - Connect with Airbnb Procedure (PDF)
Step-by-step guide to linking an Airbnb account to the igloohome app, assigning a listing, setting check-in and check-out times and PIN delivery timing, changing those times later, and disconnecting a listing or account.
Step-by-step guide to linking an Airbnb account to the igloohome app, assigning a listing, setting check-in and check-out times and PIN delivery timing, changing those times later, and disconnecting a listing or account.
igloohome Warranty
Warranty Summary
How to Make a Claim
For full returns and warranty claim procedures, visit our Returns & Warranty page - this is kept up to date and is the authoritative reference for current claim steps.
- Gather the required documents: your original invoice, a video clip clearly showing the defect, and proof of ownership.
- Contact Terry's Tradies Pty Ltd and its associated websites, trading names, and subsidiaries - your authorised igloohome reseller - using the Returns & Warranty page above. Warranty claims must be lodged from the country of original purchase.
- igloohome may conduct diagnostic tests to determine the nature and cause of the defect. Their assessment is final.
- If the claim is approved within the warranty period, igloohome will repair the product, replace it with the same or closest available product, or refund the amount paid - at igloohome's discretion. Repaired or replaced products continue to be covered for the remainder of the original warranty period.
- Any replaced or fully refunded product becomes the property of igloocompany and must be returned in accordance with their returns policy. Delete all personal data from the device before returning it.
Exclusions
This warranty does not cover, and will be voided by, any of the following:
- Damage from impact, shock, accident, fire, flood, earthquake, lightning or other acts of nature
- Exposure to sand, extreme temperatures or environmental conditions outside the product's specifications
- Battery corrosion or chemical corrosion
- Abuse, mishandling, improper installation, improper operation, or failure to follow igloohome's care and maintenance recommendations
- Use of incorrect electrical supply or voltage
- Damage caused by software, apps, accessories or peripheral equipment not supplied or approved by igloohome
- Unauthorised alteration, modification, adjustment or tampering
- Replacement of parts with components not supplied or approved by igloohome
- Missing accessories or external parts, unless reported within 3 calendar days of original retail purchase
- Cosmetic damage to the outer surface or finish (e.g. scratches, dents, stains)
- Deterioration due to normal wear and tear, including corrosion or rust
- Damage occurring during transit, delivery, packing, unpacking, or installation not carried out by an igloohome-authorised installer
- Non-failure problems such as reception/incompatibility issues, software updates, password resets, routine servicing, battery changes, cleaning or product demonstrations
- Software and consumable items, even if packaged or sold with the product
- Minor imperfections within design specifications that do not materially affect functionality
Important Notes
Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this manufacturer warranty limits or excludes your rights under the ACL.
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this manufacturer warranty limits or excludes your rights under the ACL.
Extended Warranty - Not Available in Australia
igloohome offers an Extended Product Warranty (an additional 24 months) for products purchased and installed in Singapore only. This extended warranty is not available to customers in Australia.
igloohome offers an Extended Product Warranty (an additional 24 months) for products purchased and installed in Singapore only. This extended warranty is not available to customers in Australia.
Country of Purchase Requirement
igloohome requires warranty claims to be made in the country where the product was originally purchased. Claims for products purchased in Australia must be lodged through Terry's Tradies Pty Ltd and its associated websites, trading names, and subsidiaries - not through igloohome's Singapore or US offices.
igloohome requires warranty claims to be made in the country where the product was originally purchased. Claims for products purchased in Australia must be lodged through Terry's Tradies Pty Ltd and its associated websites, trading names, and subsidiaries - not through igloohome's Singapore or US offices.
Confused? Overwhelmed? We get it.
Choosing the right smart lock can be genuinely tricky - door types, backsets, app platforms, compatibility with your existing hardware... there is a lot to consider. We have decades of experience fitting locks of all types, including smart locks, and we are happy to help.
Our expert recommendation service is free. Upload a few photos of your door and describe what you need, and one of our qualified locksmiths will give you a personalised recommendation.
Get Your Free Recommendation →How it works - three easy steps:
1. Upload photos
A few clear shots of your door, lock and frame - inside and out.
2. We assess
Our locksmith reviews your setup and requirements - door type, weather exposure, how you want to use it.
3. You get a recommendation
A personalised recommendation tailored to your door, budget and needs. No pressure, no upsell.
Also useful while you are deciding:
