Igloohome Wi-Fi Bridge - Remote Access and Notifications for igloohome Locks
The Igloohome Wi-Fi Bridge (EB1) is a compact gateway accessory that connects compatible igloohome smart locks to the internet, enabling remote lock and unlock from anywhere in the world, near real-time push notifications, and on-demand activity log retrieval - all via the igloohome app (iOS and Android). It communicates with locks using Bluetooth and connects to your home or office network using 2.4GHz Wi-Fi only.
Without the Bridge, igloohome locks operate fully as standalone devices - PIN codes, Bluetooth digital keys, fingerprint access, and RFID credentials all continue to function normally without any internet connection. The Bridge adds a remote access layer on top of those existing access methods without replacing or interfering with them. If the Bridge loses power or goes offline, the lock continues to work normally through all of its onboard access methods.
One Bridge supports up to five igloohome locks or devices. For Airbnb hosts and property managers, the Bridge adds the ability to receive near real-time entry notifications, create or revoke PIN codes remotely, and review access history without needing to visit the property. The Bridge also enables remote unlock, which can be used to let in tradespeople, visitors, or guests at short notice. It belongs to the modules and Wi-Fi gateways range at Gold Coast Smart Locks.
2.4GHz Wi-Fi Only - 5GHz Is Not Supported
The Bridge connects to 2.4GHz Wi-Fi networks only (802.11 b/g/n). If your router broadcasts a single merged network name that covers both 2.4GHz and 5GHz (band steering), the Bridge may fail to connect during setup. Ensure you can connect to your router's 2.4GHz band specifically. WPA2-PSK or WPA-PSK Wi-Fi security is required - open networks and WEP-encrypted networks are not supported. See the band-steering explainer (Chapter 08) and our guide on why smart locks sometimes drop off Wi-Fi for troubleshooting steps.
The Bridge connects to 2.4GHz Wi-Fi networks only (802.11 b/g/n). If your router broadcasts a single merged network name that covers both 2.4GHz and 5GHz (band steering), the Bridge may fail to connect during setup. Ensure you can connect to your router's 2.4GHz band specifically. WPA2-PSK or WPA-PSK Wi-Fi security is required - open networks and WEP-encrypted networks are not supported. See the band-steering explainer (Chapter 08) and our guide on why smart locks sometimes drop off Wi-Fi for troubleshooting steps.
Key Features
- Remote lock and unlock from anywhere in the world via the igloohome app, provided the Bridge has internet connectivity.
- Near real-time push notifications when a linked lock is unlocked, when a lock battery is low, and when the Bridge loses or regains internet connectivity.
- On-demand activity log retrieval from linked locks - review who accessed a lock and when, directly from the app (automatic retrieval requires the lock to be on the latest firmware; see the FAQ tab).
- Remotely create, edit, and delete PIN codes and access credentials for linked locks without visiting the property.
- Links up to five igloohome locks or devices per Bridge.
- Communicates with locks via Bluetooth; connects to the internet via 2.4GHz Wi-Fi (802.11 b/g/n, WPA2-PSK or WPA-PSK).
- 24-hour automatic Heartbeat status check - keeps lock battery level, Wi-Fi status, and Bluetooth signal strength updated in the app.
- Night Mode turns off status indicator LEDs without interrupting connectivity - activated by double-pressing the Multi-function button.
- App diagnostics screen shows Bridge Wi-Fi signal strength and Bluetooth signal strength to each linked lock.
- Mains powered via USB-C cable (included); no batteries required in the Bridge itself.
- Compact 64 x 64 x 24mm body (net weight 40g) with adhesive mounting tape included for wall or surface mounting.
- Step-by-step guided setup through the igloohome app.
Suitable Uses
- Airbnb and short-stay hosts who want near real-time notifications when guests arrive and the ability to create or revoke access codes remotely between bookings - without replacing the existing algoPIN offline entry system that already handles keyless check-in.
- Multi-property operators using Hospitable, Uplisting, RemoteLock, Hosthub, or similar property management software who need to confirm arrivals and review access logs across properties without site visits.
- Homeowners who travel frequently and want the ability to remotely unlock for trusted visitors, tradespeople, or family members on short notice.
- Installations where activity logging and audit trail are required - the Bridge enables on-demand log retrieval via the app, eliminating the need for an on-site Bluetooth sync to recover logs.
- Any igloohome lock installation where remote access is needed but the lock itself does not have built-in Wi-Fi. For how a gateway fits the overall picture, see the connected-gateway setup explained.
What's in the Box
- 1 x igloohome Wi-Fi Bridge
- 1 x USB-C cable
- 1 x adhesive mounting tape
Note: A USB-A power adapter (5V, 1A stable DC output) is required to power the Bridge but is not included. Any standard 5V/1A USB-A phone charger is suitable. Using an adapter with inconsistent output may affect performance.
Compatible Locks - igloohome Range at Gold Coast Smart Locks
The Bridge adds remote unlock, near real-time push notifications, and activity log retrieval to all of the following locks. Each lock continues to operate fully offline if the Bridge is unplugged or loses internet connectivity.
Distance figures are line-of-sight maximums from the igloohome Bridge user manual. Actual range is lower when walls, doors, or other obstacles are present. For the current compatibility list including newer lock models, refer to igloohome's Bridge support page.
Available Finish Options
White
(This Product)
STK Igloo Wi-Fi Bridge
Finish selection does not affect functionality, compliance, or performance.
Full Specifications
Dimensions
Manufacturer dimensional drawing. Body: 64 x 64 x 24mm. Net weight: 40g.
Power
- The Bridge is powered via the included USB-C cable, connected to a USB-A power adapter (not included) plugged into a standard wall outlet.
- The adapter must supply a stable 5V, 1A DC output. Adapters with inconsistent or insufficient power output may cause connectivity issues. Most standard 5V/1A USB-A phone chargers are suitable.
- The Bridge requires a permanently powered wall outlet - it is not battery powered and does not function when unplugged.
- After powering on, the Bridge takes approximately one minute to initialise. When initialisation is complete, both the Wi-Fi and Bluetooth LEDs blink, indicating "Ready to Pair" mode. This mode remains active for 10 minutes; press the Multi-function button once to re-enter it if needed.
Setup and Configuration
The Bridge is configured entirely through the igloohome app (iOS and Android). The five-step process takes approximately five to ten minutes:
- Power up: Connect the USB-C cable to the Bridge and plug the other end into a 5V/1A USB-A adapter in a wall outlet. Wait approximately one minute for the Bridge to initialise - both LEDs will blink when ready.
- Sync your locks first: Before adding the Bridge, open the igloohome app, select each lock you intend to link, and perform a Bluetooth sync (lock - Settings - Sync). This preserves any activity logs stored on the lock before the Bridge takes over log retrieval.
- Add the Bridge to your account: In the app, go to Add and Manage - Bridges - + and follow the on-screen instructions. Select the Bridge ID shown on the back of the unit and confirm the pairing.
- Connect to 2.4GHz Wi-Fi: Enter your 2.4GHz Wi-Fi network name and password when prompted. The Bridge connects only to 2.4GHz networks.
- Link your locks: Select Create Link, choose each lock to connect, and use Test All Links to confirm each connection is working.
Frequently Asked Questions
Will my lock still work if the Bridge loses power or goes offline?
Yes. igloohome locks are fully self-contained and operate independently of the Bridge. PIN codes, Bluetooth digital keys, fingerprint access (where supported), and RFID credentials (where supported) all continue to work normally when the Bridge is unplugged, offline, or being set up. The Bridge adds remote access features on top of the lock's existing onboard functions - it does not replace them. For more on how igloohome's offline PIN system works, see Chapter 07 - Airbnb and Short-Stay Rentals, including a comparison of igloohome versus TTLock, and what happens when the internet goes down (Chapter 08).
Yes. igloohome locks are fully self-contained and operate independently of the Bridge. PIN codes, Bluetooth digital keys, fingerprint access (where supported), and RFID credentials (where supported) all continue to work normally when the Bridge is unplugged, offline, or being set up. The Bridge adds remote access features on top of the lock's existing onboard functions - it does not replace them. For more on how igloohome's offline PIN system works, see Chapter 07 - Airbnb and Short-Stay Rentals, including a comparison of igloohome versus TTLock, and what happens when the internet goes down (Chapter 08).
My router uses one Wi-Fi name for both 2.4GHz and 5GHz - will the Bridge work?
Possibly, but band steering (a single SSID covering both 2.4GHz and 5GHz) is the most common reason the Bridge fails to connect during setup - see FAQ Ch 13 - Wi-Fi drops for troubleshooting. When a band-steered router assigns the Bridge to the 5GHz band, setup fails because the Bridge only supports 2.4GHz. The most reliable fix is to create a separate 2.4GHz SSID in your router settings. If your router does not support this, check whether it allows you to force specific devices to 2.4GHz. See our blog on why smart locks sometimes drop off Wi-Fi for more detail and troubleshooting steps.
Possibly, but band steering (a single SSID covering both 2.4GHz and 5GHz) is the most common reason the Bridge fails to connect during setup - see FAQ Ch 13 - Wi-Fi drops for troubleshooting. When a band-steered router assigns the Bridge to the 5GHz band, setup fails because the Bridge only supports 2.4GHz. The most reliable fix is to create a separate 2.4GHz SSID in your router settings. If your router does not support this, check whether it allows you to force specific devices to 2.4GHz. See our blog on why smart locks sometimes drop off Wi-Fi for more detail and troubleshooting steps.
How many locks can one Bridge support?
One Bridge can be linked to a maximum of five igloohome locks or devices. If you need to manage more than five compatible devices at one location, a second Bridge is required. Each Bridge is managed and named separately in the igloohome app.
One Bridge can be linked to a maximum of five igloohome locks or devices. If you need to manage more than five compatible devices at one location, a second Bridge is required. Each Bridge is managed and named separately in the igloohome app.
How far can the Bridge be from the lock?
The Bridge communicates with locks via Bluetooth, and the maximum line-of-sight distance varies by lock model. Within the igloohome range at Gold Coast Smart Locks, the Keybox 3 has the shortest range at less than 4m, the Retrofit Lock at less than 7m, and the Smart Mortice Lock V2 variants at less than 10m. These are line-of-sight figures - walls, doors, cabinetry, and electronic interference all reduce the effective range. Place the Bridge as close to the lock as a permanently powered wall outlet allows. The app's diagnostics screen shows Bluetooth signal strength to each linked lock and will indicate if the signal is weak. See the compatibility table above for distances by model.
The Bridge communicates with locks via Bluetooth, and the maximum line-of-sight distance varies by lock model. Within the igloohome range at Gold Coast Smart Locks, the Keybox 3 has the shortest range at less than 4m, the Retrofit Lock at less than 7m, and the Smart Mortice Lock V2 variants at less than 10m. These are line-of-sight figures - walls, doors, cabinetry, and electronic interference all reduce the effective range. Place the Bridge as close to the lock as a permanently powered wall outlet allows. The app's diagnostics screen shows Bluetooth signal strength to each linked lock and will indicate if the signal is weak. See the compatibility table above for distances by model.
Is a USB-A power adapter included?
No. The USB-C cable is included in the box, but a USB-A power adapter is not. Any USB-A adapter with a stable 5V, 1A DC output is suitable. Adapters with inconsistent or low-quality power output may cause connectivity issues. Standard 5V/1A phone chargers or USB wall adapters typically meet this requirement.
No. The USB-C cable is included in the box, but a USB-A power adapter is not. Any USB-A adapter with a stable 5V, 1A DC output is suitable. Adapters with inconsistent or low-quality power output may cause connectivity issues. Standard 5V/1A phone chargers or USB wall adapters typically meet this requirement.
Additional Information
Hard Reset - Important Before You Do It:
Holding the Multi-function button for 10 seconds or more performs a hard reset of the Bridge. Be aware that once a Bridge has been hard reset, it cannot be deleted from your igloohome account on its own - you must contact igloohome customer support to have it removed. If you intend to move the Bridge to a different account, sell it, or start setup over, unpair it first from within the app (Add and Manage - Bridges - Delete Bridge) rather than performing a hard reset. Only hard reset when the app cannot reach the unit and support has advised it.
Holding the Multi-function button for 10 seconds or more performs a hard reset of the Bridge. Be aware that once a Bridge has been hard reset, it cannot be deleted from your igloohome account on its own - you must contact igloohome customer support to have it removed. If you intend to move the Bridge to a different account, sell it, or start setup over, unpair it first from within the app (Add and Manage - Bridges - Delete Bridge) rather than performing a hard reset. Only hard reset when the app cannot reach the unit and support has advised it.
Band Steering and 2.4GHz Setup:
The most common reason the Bridge fails to connect during setup is band steering - where a modern router broadcasts a single Wi-Fi network name that merges both 2.4GHz and 5GHz bands. When this happens, the device joining the network is automatically assigned to whichever band the router prefers, and the Bridge ends up on 5GHz. Because the Bridge only supports 2.4GHz (802.11 b/g/n), setup fails at the Wi-Fi connection step. The solution is to log into your router settings and separate the 2.4GHz and 5GHz networks into two distinct SSIDs, then connect the Bridge to the 2.4GHz one. Also note that routers using WEP encryption or running with no password are not supported - WPA2-PSK or WPA-PSK is required. Once setup is complete and the Bridge is connected, it typically maintains a stable connection. See why smart locks sometimes drop off Wi-Fi for a full breakdown, and Chapter 08 - Smart Lock Gateway Comparison in the buyer's guide for how the igloohome Bridge compares to other gateways.
The most common reason the Bridge fails to connect during setup is band steering - where a modern router broadcasts a single Wi-Fi network name that merges both 2.4GHz and 5GHz bands. When this happens, the device joining the network is automatically assigned to whichever band the router prefers, and the Bridge ends up on 5GHz. Because the Bridge only supports 2.4GHz (802.11 b/g/n), setup fails at the Wi-Fi connection step. The solution is to log into your router settings and separate the 2.4GHz and 5GHz networks into two distinct SSIDs, then connect the Bridge to the 2.4GHz one. Also note that routers using WEP encryption or running with no password are not supported - WPA2-PSK or WPA-PSK is required. Once setup is complete and the Bridge is connected, it typically maintains a stable connection. See why smart locks sometimes drop off Wi-Fi for a full breakdown, and Chapter 08 - Smart Lock Gateway Comparison in the buyer's guide for how the igloohome Bridge compares to other gateways.
Placement for Reliable Performance:
The Bridge must simultaneously be within Bluetooth range of the lock and within Wi-Fi range of the router. Both conditions need to be met. In a typical residential installation, the entry door is often at a distance from the Wi-Fi router, so the Bridge needs to be placed somewhere along the path between the two - close enough to the lock for Bluetooth, close enough to the router for a strong Wi-Fi signal, and adjacent to a powered wall outlet. For the Keybox 3, the maximum line-of-sight Bluetooth range is only 4m, which is quite short; placement is particularly critical for that product. Use the app diagnostics screen (Add and Manage - Bridges - Diagnostics - Run diagnostics) after setup to check both the Wi-Fi signal strength and the Bluetooth signal strength to each linked lock. If either reading is poor, reposition the Bridge. See gateway placement guidance (Chapter 08).
The Bridge must simultaneously be within Bluetooth range of the lock and within Wi-Fi range of the router. Both conditions need to be met. In a typical residential installation, the entry door is often at a distance from the Wi-Fi router, so the Bridge needs to be placed somewhere along the path between the two - close enough to the lock for Bluetooth, close enough to the router for a strong Wi-Fi signal, and adjacent to a powered wall outlet. For the Keybox 3, the maximum line-of-sight Bluetooth range is only 4m, which is quite short; placement is particularly critical for that product. Use the app diagnostics screen (Add and Manage - Bridges - Diagnostics - Run diagnostics) after setup to check both the Wi-Fi signal strength and the Bluetooth signal strength to each linked lock. If either reading is poor, reposition the Bridge. See gateway placement guidance (Chapter 08).
Airbnb Hosting: The Bridge as an Optional Upgrade:
igloohome's algoPIN system already handles keyless Airbnb check-in without any internet connection - guests receive a time-limited PIN that validates offline on the lock regardless of Wi-Fi status. The Bridge is not required for this to work. What the Bridge adds for Airbnb hosts is: a near real-time notification when a guest arrives and unlocks the door; the ability to see when the Keybox 3 is opened for key retrieval; on-demand access log review from the app without visiting the property; and the ability to remotely create or revoke PIN codes between bookings. For hosts managing multiple properties with Hospitable, Uplisting, RemoteLock, or similar platforms, the Bridge also enables remote unlock for situations where a guest is locked out or an access code needs to be overridden. See how the Bridge fits an igloohome Airbnb setup in our guide to using igloohome for Airbnb in Australia, and weigh a with-gateway versus offline-only setup in Airbnb smart locks - do you really need Wi-Fi?
igloohome's algoPIN system already handles keyless Airbnb check-in without any internet connection - guests receive a time-limited PIN that validates offline on the lock regardless of Wi-Fi status. The Bridge is not required for this to work. What the Bridge adds for Airbnb hosts is: a near real-time notification when a guest arrives and unlocks the door; the ability to see when the Keybox 3 is opened for key retrieval; on-demand access log review from the app without visiting the property; and the ability to remotely create or revoke PIN codes between bookings. For hosts managing multiple properties with Hospitable, Uplisting, RemoteLock, or similar platforms, the Bridge also enables remote unlock for situations where a guest is locked out or an access code needs to be overridden. See how the Bridge fits an igloohome Airbnb setup in our guide to using igloohome for Airbnb in Australia, and weigh a with-gateway versus offline-only setup in Airbnb smart locks - do you really need Wi-Fi?
igloohome Platform:
The Wi-Fi Bridge is part of igloohome's own app ecosystem. For a comparison of igloohome against other platforms, see Chapter 15 - Smart Lock App Platforms and the igloohome brand profile (Chapter 10). For a comparison of this bridge against TTLock gateways and other options, see the G2 to G5 gateway comparison.
The Wi-Fi Bridge is part of igloohome's own app ecosystem. For a comparison of igloohome against other platforms, see Chapter 15 - Smart Lock App Platforms and the igloohome brand profile (Chapter 10). For a comparison of this bridge against TTLock gateways and other options, see the G2 to G5 gateway comparison.
Warranty
Warranty
1-year manufacturer warranty against defects in materials, design and workmanship of hardware components. Proof of purchase, a video clip of the defect, and proof of ownership are required for all claims. Software, consumables, cosmetic damage and normal wear and tear are not covered. Returns & Warranty | igloohome Warranty Policy
1-year manufacturer warranty against defects in materials, design and workmanship of hardware components. Proof of purchase, a video clip of the defect, and proof of ownership are required for all claims. Software, consumables, cosmetic damage and normal wear and tear are not covered. Returns & Warranty | igloohome Warranty Policy
Download PDF Resources
Igloohome Wi-Fi Bridge User Manual (PDF)
26-page user guide for the EB1 Bridge - what's included, specifications, bridge anatomy, compatible products, app onboarding, activity logs, night mode, hard reset and the full LED status indicator table.
26-page user guide for the EB1 Bridge - what's included, specifications, bridge anatomy, compatible products, app onboarding, activity logs, night mode, hard reset and the full LED status indicator table.
igloohome - Connect with Airbnb Procedure (PDF)
Step-by-step guide to linking your igloohome account with Airbnb so guest booking dates automatically generate the time-limited PIN codes used for keyless check-in.
Step-by-step guide to linking your igloohome account with Airbnb so guest booking dates automatically generate the time-limited PIN codes used for keyless check-in.
Igloohome Wi-Fi Bridge - FAQ, Setup and Owner's Guide
Everything owners and installers ask about the EB1 Wi-Fi Bridge, in one place. For broader smart-lock questions see Chapter 13 - Smart Lock FAQ, and for how gateways work across brands see Chapter 08 - Smart Lock Gateway Comparison in our Buyer's Guide.
Remote Access and the Bridge
What does the Wi-Fi Bridge actually add to my igloohome lock?
It adds a remote layer over Bluetooth. On its own, an igloohome lock is Bluetooth and offline - you operate it at the door with a PIN, a Bluetooth key or (on some models) a fingerprint, and the app only talks to it when your phone is in Bluetooth range. The Bridge sits permanently between the lock (over Bluetooth) and your router (over 2.4GHz Wi-Fi), so the app can reach the lock from anywhere: remote lock and unlock, near real-time unlock and low-battery notifications, on-demand activity log retrieval, and remote PIN management. It does not change how the lock works at the door. See what a gateway does (Chapter 08).
It adds a remote layer over Bluetooth. On its own, an igloohome lock is Bluetooth and offline - you operate it at the door with a PIN, a Bluetooth key or (on some models) a fingerprint, and the app only talks to it when your phone is in Bluetooth range. The Bridge sits permanently between the lock (over Bluetooth) and your router (over 2.4GHz Wi-Fi), so the app can reach the lock from anywhere: remote lock and unlock, near real-time unlock and low-battery notifications, on-demand activity log retrieval, and remote PIN management. It does not change how the lock works at the door. See what a gateway does (Chapter 08).
How many locks or devices can one Bridge handle?
Up to five igloohome locks or devices per Bridge. If a single site has more than five compatible devices, add a second Bridge - each is set up and named separately in the app. There is no shared limit across Bridges, so two Bridges cover up to ten devices.
Up to five igloohome locks or devices per Bridge. If a single site has more than five compatible devices, add a second Bridge - each is set up and named separately in the app. There is no shared limit across Bridges, so two Bridges cover up to ten devices.
Which igloohome products does the Bridge work with?
Across the igloohome range at Gold Coast Smart Locks the Bridge works with the Smart Deadbolt Go, the Retrofit Lock, the Smart Mortice Lock V2 and V2 + Fingerprint, the Keybox 3 key safe, and the Smart Bluetooth Padlock 2. The Keypad (EK1) works through the lock it is paired to. Maximum Bluetooth distance varies by model - see the compatibility table on the main description. igloohome releases new locks periodically, so check igloohome's Bridge support page for the current full list.
Across the igloohome range at Gold Coast Smart Locks the Bridge works with the Smart Deadbolt Go, the Retrofit Lock, the Smart Mortice Lock V2 and V2 + Fingerprint, the Keybox 3 key safe, and the Smart Bluetooth Padlock 2. The Keypad (EK1) works through the lock it is paired to. Maximum Bluetooth distance varies by model - see the compatibility table on the main description. igloohome releases new locks periodically, so check igloohome's Bridge support page for the current full list.
Wi-Fi, Connectivity and Setup
Why won't the Bridge connect to my Wi-Fi?
Nine times out of ten it is band steering. The Bridge is 2.4GHz only (802.11 b/g/n). If your router advertises one network name for both 2.4GHz and 5GHz, it may push the Bridge onto 5GHz during setup and the connection fails. Fix it by creating a separate 2.4GHz SSID (or temporarily disabling the 5GHz band while you set up), then connect the Bridge to the 2.4GHz name. Also confirm the network uses WPA2-PSK or WPA-PSK security - open and WEP networks are not supported. Full walkthrough: why smart locks drop off Wi-Fi and Chapter 13 - Wi-Fi drops.
Nine times out of ten it is band steering. The Bridge is 2.4GHz only (802.11 b/g/n). If your router advertises one network name for both 2.4GHz and 5GHz, it may push the Bridge onto 5GHz during setup and the connection fails. Fix it by creating a separate 2.4GHz SSID (or temporarily disabling the 5GHz band while you set up), then connect the Bridge to the 2.4GHz name. Also confirm the network uses WPA2-PSK or WPA-PSK security - open and WEP networks are not supported. Full walkthrough: why smart locks drop off Wi-Fi and Chapter 13 - Wi-Fi drops.
How far can the Bridge be from the lock?
It depends on the lock. The Keybox 3 is the shortest at under 4m; the Retrofit Lock is under 7m; the Smart Mortice Lock V2 variants are under 10m. Those are line-of-sight maximums - walls, metal doors and cabinetry cut them down. The Bridge also has to reach your router over Wi-Fi at the same time, so the ideal spot is on the path between the door and the router, next to a power point. Run the in-app diagnostics after setup to confirm both signals are strong.
It depends on the lock. The Keybox 3 is the shortest at under 4m; the Retrofit Lock is under 7m; the Smart Mortice Lock V2 variants are under 10m. Those are line-of-sight maximums - walls, metal doors and cabinetry cut them down. The Bridge also has to reach your router over Wi-Fi at the same time, so the ideal spot is on the path between the door and the router, next to a power point. Run the in-app diagnostics after setup to confirm both signals are strong.
Where should I mount the Bridge?
Somewhere that is within Bluetooth range of the lock, within Wi-Fi range of the router, and beside a permanently powered outlet - all three at once. In most homes the front door and the router are at opposite ends, so the Bridge goes in between. Adhesive mounting tape is included for wall or surface mounting. After mounting, open Add and Manage - Bridges - Diagnostics - Run diagnostics to read the Wi-Fi signal and the Bluetooth signal to each lock, and reposition if either is weak. More on placement: gateway placement guidance (Chapter 08).
Somewhere that is within Bluetooth range of the lock, within Wi-Fi range of the router, and beside a permanently powered outlet - all three at once. In most homes the front door and the router are at opposite ends, so the Bridge goes in between. Adhesive mounting tape is included for wall or surface mounting. After mounting, open Add and Manage - Bridges - Diagnostics - Run diagnostics to read the Wi-Fi signal and the Bluetooth signal to each lock, and reposition if either is weak. More on placement: gateway placement guidance (Chapter 08).
Should I sync my locks before adding the Bridge?
Yes. Before you link a lock to the Bridge, open it in the app and run a Bluetooth sync (lock - Settings - Sync). Once the Bridge is linked it starts retrieving activity logs automatically, and any logs still sitting on the lock from before it was connected may not transfer cleanly. Syncing first saves those existing logs to the app. It takes only seconds per lock and should be done before the Bridge pairing steps.
Yes. Before you link a lock to the Bridge, open it in the app and run a Bluetooth sync (lock - Settings - Sync). Once the Bridge is linked it starts retrieving activity logs automatically, and any logs still sitting on the lock from before it was connected may not transfer cleanly. Syncing first saves those existing logs to the app. It takes only seconds per lock and should be done before the Bridge pairing steps.
Activity Logs and Notifications
Are activity logs retrieved automatically?
Automatic log retrieval works when the linked lock is running the latest firmware. On a lock with older firmware, the Bridge cannot pull logs on its own and you will still need to do an occasional on-site Bluetooth sync (stand next to the lock with the app open) to bring its history up to date. If your logs look like they have stopped updating remotely, check the lock's firmware version in the app and update it, then the Bridge can resume automatic retrieval.
Automatic log retrieval works when the linked lock is running the latest firmware. On a lock with older firmware, the Bridge cannot pull logs on its own and you will still need to do an occasional on-site Bluetooth sync (stand next to the lock with the app open) to bring its history up to date. If your logs look like they have stopped updating remotely, check the lock's firmware version in the app and update it, then the Bridge can resume automatic retrieval.
What notifications does the Bridge send?
With a linked lock online through the Bridge, you get near real-time push notifications when the lock is unlocked, when a lock's battery is low, and when the Bridge itself loses or regains its internet connection. That last one matters for hosts - if the Bridge drops offline you are told, rather than finding out when a remote action silently fails. A 24-hour Heartbeat check also keeps battery level, Wi-Fi status and Bluetooth signal strength current in the app between events.
With a linked lock online through the Bridge, you get near real-time push notifications when the lock is unlocked, when a lock's battery is low, and when the Bridge itself loses or regains its internet connection. That last one matters for hosts - if the Bridge drops offline you are told, rather than finding out when a remote action silently fails. A 24-hour Heartbeat check also keeps battery level, Wi-Fi status and Bluetooth signal strength current in the app between events.
Power, Night Mode and Maintenance
How is the Bridge powered, and what adapter do I need?
It runs on mains power through the included USB-C cable and a USB-A wall adapter, which is not supplied. Use any adapter with a stable 5V, 1A DC output - a standard phone charger is fine. The Bridge has no battery of its own and does not work unplugged, so it needs a permanently powered outlet. A weak or erratic adapter can cause dropouts, so if connectivity is unreliable, try a known-good 5V/1A adapter before anything else.
It runs on mains power through the included USB-C cable and a USB-A wall adapter, which is not supplied. Use any adapter with a stable 5V, 1A DC output - a standard phone charger is fine. The Bridge has no battery of its own and does not work unplugged, so it needs a permanently powered outlet. A weak or erratic adapter can cause dropouts, so if connectivity is unreliable, try a known-good 5V/1A adapter before anything else.
What is Night Mode?
Night Mode turns off the Bridge's Wi-Fi and Bluetooth status LEDs so they don't glow in a bedroom, hallway or anywhere the light would be a nuisance after dark. Double-press the Multi-function button to switch it on, double-press again to switch it off. Connectivity is unaffected - remote unlock, notifications and log retrieval all keep working. Night Mode only silences the lights; it does not put the Bridge to sleep.
Night Mode turns off the Bridge's Wi-Fi and Bluetooth status LEDs so they don't glow in a bedroom, hallway or anywhere the light would be a nuisance after dark. Double-press the Multi-function button to switch it on, double-press again to switch it off. Connectivity is unaffected - remote unlock, notifications and log retrieval all keep working. Night Mode only silences the lights; it does not put the Bridge to sleep.
What happens if I hard reset the Bridge?
A hard reset (hold the Multi-function button for 10 seconds or more) wipes the unit - but there is a catch worth knowing before you do it: once a Bridge has been hard reset, it can no longer be deleted from your igloohome account by you, and you have to contact igloohome customer support to get it removed. If you are re-homing, selling or re-doing setup, unpair it properly first through Add and Manage - Bridges - Delete Bridge. Keep the hard reset for the case where the app genuinely cannot reach the unit and support has told you to.
A hard reset (hold the Multi-function button for 10 seconds or more) wipes the unit - but there is a catch worth knowing before you do it: once a Bridge has been hard reset, it can no longer be deleted from your igloohome account by you, and you have to contact igloohome customer support to get it removed. If you are re-homing, selling or re-doing setup, unpair it properly first through Add and Manage - Bridges - Delete Bridge. Keep the hard reset for the case where the app genuinely cannot reach the unit and support has told you to.
If the Bridge or the internet goes down, am I locked out?
No. The Bridge only adds remote features - it never sits between you and the door. Every igloohome lock keeps working through its own PIN, Bluetooth key, fingerprint (where fitted) and RFID (where fitted) whether the Bridge is unplugged, offline or mid-setup. A power cut, an internet outage or a dead Bridge costs you the remote features, not entry. What happens when the internet goes down (Chapter 08) covers this in full.
No. The Bridge only adds remote features - it never sits between you and the door. Every igloohome lock keeps working through its own PIN, Bluetooth key, fingerprint (where fitted) and RFID (where fitted) whether the Bridge is unplugged, offline or mid-setup. A power cut, an internet outage or a dead Bridge costs you the remote features, not entry. What happens when the internet goes down (Chapter 08) covers this in full.
Airbnb and Short-Stay Hosting
Do I need the Bridge for Airbnb keyless check-in?
No. igloohome's algoPIN system generates time-limited guest PINs that validate offline on the lock, so keyless check-in works with no Bridge and no Wi-Fi at all. The Bridge is an optional upgrade for hosts who want live visibility and remote control on top of that. If offline PINs are all you need, you can skip it. See Airbnb smart locks - do you really need Wi-Fi? and how algoPIN works (Chapter 07).
No. igloohome's algoPIN system generates time-limited guest PINs that validate offline on the lock, so keyless check-in works with no Bridge and no Wi-Fi at all. The Bridge is an optional upgrade for hosts who want live visibility and remote control on top of that. If offline PINs are all you need, you can skip it. See Airbnb smart locks - do you really need Wi-Fi? and how algoPIN works (Chapter 07).
What does the Bridge add for a short-stay host?
Four things: a near real-time alert the moment a guest unlocks the door; the ability to create or revoke a PIN remotely between bookings without driving to the property; on-demand access log review from your phone; and remote unlock for lockout or contractor situations. Paired with the Keybox 3 it also tells you when the key box was opened. It suits operators running Hospitable, Uplisting, RemoteLock or Hosthub who want to confirm arrivals across properties without site visits. A full host walkthrough is in using igloohome for Airbnb in Australia.
Four things: a near real-time alert the moment a guest unlocks the door; the ability to create or revoke a PIN remotely between bookings without driving to the property; on-demand access log review from your phone; and remote unlock for lockout or contractor situations. Paired with the Keybox 3 it also tells you when the key box was opened. It suits operators running Hospitable, Uplisting, RemoteLock or Hosthub who want to confirm arrivals across properties without site visits. A full host walkthrough is in using igloohome for Airbnb in Australia.
Warranty
What is the warranty, and what do I need to claim?
The Bridge carries a 1-year manufacturer warranty against defects in materials, design and workmanship of the hardware. igloohome asks for three things to process a claim: proof of purchase (your invoice), a short video clip showing the defect, and proof of ownership. Software, consumables, cosmetic damage and normal wear and tear are not covered. Buy through us and we will help you lodge the claim. Details on the Returns & Warranty page and the igloohome Warranty Policy.
The Bridge carries a 1-year manufacturer warranty against defects in materials, design and workmanship of the hardware. igloohome asks for three things to process a claim: proof of purchase (your invoice), a short video clip showing the defect, and proof of ownership. Software, consumables, cosmetic damage and normal wear and tear are not covered. Buy through us and we will help you lodge the claim. Details on the Returns & Warranty page and the igloohome Warranty Policy.
Related products, guides and chapters
igloohome locks and devices the Bridge connects: Smart Deadbolt Go, Retrofit Lock, Smart Mortice Lock V2, Smart Mortice Lock V2 + Fingerprint, Keybox 3, Smart Bluetooth Padlock 2 and the Keypad (EK1).
Browse the range: Modules and Wi-Fi Gateways / Bridges, Wi-Fi smart locks, Bluetooth smart locks and the full igloohome range.
Buyer's Guide chapters: Chapter 08 - Gateway Comparison, Chapter 07 - Airbnb and Short-Stay Rentals, Chapter 15 - Smart Lock App Platforms, Chapter 10 - Brand Profiles and Chapter 13 - Smart Lock FAQ.
Blogs: Using igloohome for Airbnb in Australia, Airbnb smart locks - do you really need Wi-Fi?, Why smart locks drop off Wi-Fi and G2 to G5 gateways compared.
What's in the Box - Igloohome Wi-Fi Bridge
- 1 x igloohome Wi-Fi Bridge
- 1 x USB-C cable
- 1 x adhesive mounting tape
Note: A USB-A power adapter (5V, 1A stable DC output) is required to power the Bridge but is not included. Any standard 5V/1A USB-A phone charger is suitable.
Igloohome Wi-Fi Bridge - Dimensions
Manufacturer dimensional drawing. Body: 64 x 64 x 24mm. Net weight: 40g.
Igloohome Wi-Fi Bridge - Product Brochure
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PDF Files - STK Igloo Wi-Fi Bridge
Igloohome Wi-Fi Bridge User Manual (PDF)
26-page user guide for the EB1 Bridge - what's included, specifications, bridge anatomy, compatible products, app onboarding, activity logs, night mode, hard reset and the full LED status indicator table.
26-page user guide for the EB1 Bridge - what's included, specifications, bridge anatomy, compatible products, app onboarding, activity logs, night mode, hard reset and the full LED status indicator table.
igloohome - Connect with Airbnb Procedure (PDF)
Step-by-step guide to linking your igloohome account with Airbnb so guest booking dates automatically generate the time-limited PIN codes used for keyless check-in.
Step-by-step guide to linking your igloohome account with Airbnb so guest booking dates automatically generate the time-limited PIN codes used for keyless check-in.
igloohome Warranty
Warranty Summary
How to Make a Claim
For full returns and warranty claim procedures, visit our Returns & Warranty page - this is kept up to date and is the authoritative reference for current claim steps.
- Gather the required documents: your original invoice, a video clip clearly showing the defect, and proof of ownership.
- Contact Terry's Tradies Pty Ltd and its associated websites, trading names, and subsidiaries - your authorised igloohome reseller - using the Returns & Warranty page above. Warranty claims must be lodged from the country of original purchase.
- igloohome may conduct diagnostic tests to determine the nature and cause of the defect. Their assessment is final.
- If the claim is approved within the warranty period, igloohome will repair the product, replace it with the same or closest available product, or refund the amount paid - at igloohome's discretion. Repaired or replaced products continue to be covered for the remainder of the original warranty period.
- Any replaced or fully refunded product becomes the property of igloocompany and must be returned in accordance with their returns policy. Delete all personal data from the device before returning it.
Exclusions
This warranty does not cover, and will be voided by, any of the following:
- Damage from impact, shock, accident, fire, flood, earthquake, lightning or other acts of nature
- Exposure to sand, extreme temperatures or environmental conditions outside the product's specifications
- Battery corrosion or chemical corrosion
- Abuse, mishandling, improper installation, improper operation, or failure to follow igloohome's care and maintenance recommendations
- Use of incorrect electrical supply or voltage
- Damage caused by software, apps, accessories or peripheral equipment not supplied or approved by igloohome
- Unauthorised alteration, modification, adjustment or tampering
- Replacement of parts with components not supplied or approved by igloohome
- Missing accessories or external parts, unless reported within 3 calendar days of original retail purchase
- Cosmetic damage to the outer surface or finish (e.g. scratches, dents, stains)
- Deterioration due to normal wear and tear, including corrosion or rust
- Damage occurring during transit, delivery, packing, unpacking, or installation not carried out by an igloohome-authorised installer
- Non-failure problems such as reception/incompatibility issues, software updates, password resets, routine servicing, battery changes, cleaning or product demonstrations
- Software and consumable items, even if packaged or sold with the product
- Minor imperfections within design specifications that do not materially affect functionality
Important Notes
Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this manufacturer warranty limits or excludes your rights under the ACL.
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this manufacturer warranty limits or excludes your rights under the ACL.
Extended Warranty - Not Available in Australia
igloohome offers an Extended Product Warranty (an additional 24 months) for products purchased and installed in Singapore only. This extended warranty is not available to customers in Australia.
igloohome offers an Extended Product Warranty (an additional 24 months) for products purchased and installed in Singapore only. This extended warranty is not available to customers in Australia.
Country of Purchase Requirement
igloohome requires warranty claims to be made in the country where the product was originally purchased. Claims for products purchased in Australia must be lodged through Terry's Tradies Pty Ltd and its associated websites, trading names, and subsidiaries - not through igloohome's Singapore or US offices.
igloohome requires warranty claims to be made in the country where the product was originally purchased. Claims for products purchased in Australia must be lodged through Terry's Tradies Pty Ltd and its associated websites, trading names, and subsidiaries - not through igloohome's Singapore or US offices.
Confused? Overwhelmed? We get it.
Choosing the right smart lock can be genuinely tricky - door types, backsets, app platforms, compatibility with your existing hardware... there is a lot to consider. We have decades of experience fitting locks of all types, including smart locks, and we are happy to help.
Our expert recommendation service is free. Upload a few photos of your door and describe what you need, and one of our qualified locksmiths will give you a personalised recommendation.
Get Your Free Recommendation →How it works - three easy steps:
1. Upload photos
A few clear shots of your door, lock and frame - inside and out.
2. We assess
Our locksmith reviews your setup and requirements - door type, weather exposure, how you want to use it.
3. You get a recommendation
A personalised recommendation tailored to your door, budget and needs. No pressure, no upsell.
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