Igloohome Wink Facial Reader

Igloohome Wink Facial Recognition Reader (ER1) - Hands-Free Face Unlock for igloohome Locks

The Igloohome Wink Facial Reader (model ER1, SKU STK Igloo_Wink) is a wall-mounted facial recognition reader for the igloo ecosystem. Walk up to the door, look at the Wink, and the igloohome lock it is linked to unlocks - no phone in hand, no code to type, no key. It is a reader rather than a lock: it sends the unlock command over Bluetooth to a compatible igloohome lock you already own or buy with it, and it sits in the smart lock accessories range at Gold Coast Smart Locks. It holds up to 100 registered faces, keeps every face template on the device rather than in the cloud, and can be linked to up to five igloo locks or devices - so one glance can release a front gate and a front door together.

The locks it works with on this site are the Smart Mortice Lock V2, the Smart Mortice Lock V2 + Fingerprint, the Deadbolt Go, the Retrofit Lock, the Smart Bluetooth Padlock 2, the Keybox 3 key safe and the Switch door controller - igloohome's compatible list runs across its whole lock range. The Wink runs on a built-in rechargeable battery charged over USB-C, or hard-wired to a 9-24V DC supply where the door sees heavy traffic, and it is rated IP66, so it can live on the outside of the door or on a gate post. It mounts to a plate with adhesive or two screws, and locks onto that plate with a Torx security screw.

Two things to settle before you order. The Wink needs a compatible igloohome lock within about 3 to 5 metres of where it mounts - it does nothing on its own. And the igloohome app does the set-up: pairing the Wink, linking the locks, registering faces and tuning the detection distance and lockout. Terry's Locksmiths supplies, installs and supports the Wink locally - talk to us about the lock, the mounting position and the registration process before you commit.

Estimated Dispatch
Usually ships in 3 Business Days.

Supplied, Installed and Supported by Terry's Locksmiths
A facial reader is only as good as its position, its lighting and the lock it talks to, so most Wink installations start with a look at the door. Terry's Locksmiths handles the whole job on the Gold Coast: choosing or fitting the igloohome lock, mounting the Wink at the right height and angle, wiring it where mains power makes sense, pairing it to your igloohome account, linking the locks and registering the first faces. For set-up, pairing, registration, account, troubleshooting and warranty questions, contact Terry's Locksmiths first. Our Advice and Installation page explains how a site visit works.

Face Data Stays on the Device
igloohome states that all biometric data is stored locally on the Wink and never in the cloud. A face is registered by a live scan in front of the reader (or through igloohome's remote self-registration), not by uploading a photo, and the verification happens on the device itself. Deleting a registered face is done from the app within Bluetooth range of the Wink, or remotely through a linked Wi-Fi Bridge. If the Wink is going on a strata, office or short-stay door, the Privacy Act notes in Chapter 06 cover what to tell the people whose faces you enrol.

IP66 - Rated for the Outside of the Door
igloohome rates the Wink IP66: dust-tight and protected against strong water jets, which is the rating a reader on a gate post, a porch or an uncovered entry needs. The rating covers the Wink itself; the lock it operates, the Bridge and any power supply carry their own. A position out of the worst of the weather and direct midday sun still helps - partly for the housing, mostly because the cameras read a face best without glare behind the person. For what the IP numbers mean, see IP ratings explained (Chapter 11).

Key Features

• Hands-free facial recognition entry for igloohome smart locks - the Wink wakes as you approach, verifies your face in about 350 milliseconds and sends the unlock to the linked lock over Bluetooth.
• Stores up to 100 faces, each registered as a WinkPass in the igloohome app by a live scan - or remotely by the person themselves through igloohome's self-registration, with an expiry you set, which suits guests, cleaners and deliveries.
• All biometric data is held on the device, never in the cloud (igloohome's privacy-first design); verification happens on the Wink, not on a server.
• Infrared and colour cameras with 850nm infrared illumination, so faces are read in the dark as well as daylight; a built-in mmWave presence sensor wakes the reader at a distance you choose - about 60cm, 120cm or 180cm.
• Reads igloohome's algoPass time-bound QR credential as well as faces, with capacity for up to 1,000 active passes - a one-time pass for a courier that opens the gate but not the front door, for example (as igloohome describes it on its product page).
• Links to up to five igloo locks or devices, and one scan can release more than one of them - igloohome's multi-point access for homes and units with a gate and a main door.
• Works with the igloohome locks sold here - Mortice V2, Mortice V2 + Fingerprint, Deadbolt Go, Retrofit Lock, Padlock 2, Keybox 3 and the Switch door controller.
• Battery or wired power: a built-in rechargeable battery charged over USB-C (igloohome quotes three months or more per charge on its test basis), or a hard-wired 9-24V DC supply through the mounting bracket for high-traffic doors - the terminals are non-polarised, so the wires go on either way.
• Emergency USB-C jumpstart from a power bank or a phone with reverse charging if the battery is ever run flat, plus audible and LED low-battery warnings well before that point.
• Security lockout after a number of failed attempts you set in the app, with a siren and a red LED for 30, 60 or 90 seconds; adjustable volume from mute to level 5.
• Activity log in the igloohome app - every access by credential, and the Wink's battery level; add the Wi-Fi Bridge for notifications and remote settings changes.
• IP66 ABS housing, 149.98 x 59.98 x 29mm, Black; mounts to a bracket with adhesive or two screws at 81.5mm centres and locks onto it with the supplied T10 Torx screwdriver; installation height 1.2 to 1.5m.
• FCC, CE and IMDA certified; igloohome's 1-year hardware warranty with Terry's Locksmiths' local installation and support.

Access Methods

The Wink adds credentials to a lock; it does not replace the ones the lock already has. The table shows what the Wink itself reads, what stays on the lock, and the two methods buyers often expect on a reader that this one does not offer. For how the methods compare across brands see Chapter 03 - Access Methods.

Method	Available on the Wink	Detail
Face Recognition (WinkPass)	Yes - built in	Up to 100 faces. Each is a WinkPass created in the igloohome app (Access, Create Access, WinkPass, Add Face) by a live scan at about 80cm in good light, or by the person remotely through self-registration with an expiry. Recognition at a recommended 50cm; infrared illumination covers darkness. See Chapter 06 - Facial Recognition.
algoPass QR Code	Yes - camera read	igloohome's time-bound QR credential, generated in the app and shown on a phone screen to the Wink's camera (35 to 80mm on screen); up to 1,000 active passes. It is the offline, no-app-needed pass for a courier, a tradie or a one-night guest - the same idea as the algoPIN the igloo keypads use, in picture form. Described on igloohome's product page; not covered in the printed guide.
Bluetooth Digital Key	On the linked lock	The igloohome app still unlocks the lock directly over Bluetooth, exactly as it did before the Wink was fitted - the Wink talks to the lock the same way. Every credential the lock had (PIN on its own keypad, fingerprint on the Mortice V2 + Fingerprint or Deadbolt Go, mechanical key where fitted) keeps working alongside the Wink.
Remote Management	With the Wi-Fi Bridge (EB1)	Link a Bridge to the Wink and you get notifications, remote settings changes and remote deletion of face data without standing at the door. Without a Bridge the Wink is Bluetooth-only and fully functional at the door. See what a gateway adds (Chapter 08).
PIN Code	Not Available	No number pad on the Wink. PINs belong to the lock's own keypad, or to an igloohome Keypad (EK1) linked to the lock.
Fingerprint	Not Available	No fingerprint sensor on the Wink; the Mortice V2 + Fingerprint and the Deadbolt Go carry their own.
RFID Card / Tag	Not Available	No card or tag reader on the Wink.

Compatible igloohome Locks and Devices

igloohome lists the Wink as working with its whole current lock range. These are the compatible products we stock; each is linked from the Wink's settings in the igloohome app, up to five per Wink, and the lock has to be within about 3 to 5 metres of the reader. The Bridge is the one accessory igloohome names for the Wink.

igloohome's full compatible list also names locks not sold on this site. If you have an igloohome lock bought elsewhere, ask Terry's Locksmiths before ordering the Wink.

What's in the Box

• 1 x igloohome Wink facial reader (ER1), Black
• 1 x USB-C charging cable
• 1 x mounting bracket (adhesive-backed, with screw holes at 81.5mm centres)
• 1 x T10 Torx screwdriver
• 2 x mounting screws
• 2 x wall anchors

What you will need - not included
A compatible igloohome lock for the Wink to operate; a USB-C power adapter rated 10W (5V 2A) for charging - the cable is supplied, the wall adapter is not; a 9-24V DC 24W supply if you hard-wire it; a Bluetooth smartphone with the igloohome app; a cordless drill with a 2mm (pilot) or 6mm (anchor) bit and a Phillips screwdriver if you screw-mount. Optional: the Wi-Fi Bridge for remote management. Terry's Locksmiths can supply the lock, the Bridge and a matched power supply with the Wink.

Suitable Uses

• Family front doors on an igloohome lock where arms are full - prams, shopping, kids - and nobody wants to dig out a phone or type a code. See regular front door locks.
• Homes and units with a front gate and a main door: link both to one Wink and a single scan opens the pair - igloohome's multi-point access. Gate-side locks are in the external gate category.
• Older residents, NDIS participants and anyone who finds a keypad or a phone awkward - a glance at the reader is the whole interaction.
• Short-stay and Airbnb properties on igloohome locks, where a guest registers their own face remotely for the length of the booking and a courier gets a one-time algoPass for the gate - alongside the algoPIN system Chapter 07 covers for igloohome short-stay set-ups.
• Glass doors and other doors with no power at the frame: the Wink's own battery and the lock's own battery mean no cabling, and igloohome points at exactly this case. See frameless glass door locks.
• Offices, clinics and small commercial doors on an igloohome Mortice or the Switch door controller, where staff come and go all day - hard-wire the Wink to 9-24V DC and forget about charging. Browse the app-enabled range and the full igloohome range.

Available Finish Options

• 
  Black
  (This Product)
  STK Igloo_Wink

Finish selection does not affect functionality, compliance, or performance.

Full Specifications

Mounting and Placement

• Where: as close to the lock and the entry as the wall allows - igloohome says a short distance to the lock gives faster unlocking, and the linked lock must be within about 3 to 5m. Put it where a person naturally stops to open the door and faces the reader, not where they approach side-on.
• Height: 1.4m from the ground is the guide's figure, chosen so people from 100cm to 195cm tall are read; igloohome's spec table allows 1.2 to 1.5m. Registering a face at the same height it will be read helps.
• Adhesive mounting: wipe the surface with a dry cloth, let it dry, peel the backing from the bracket, position it and press firmly for 30 seconds. Suits smooth, clean, flat surfaces - glass, powder-coated metal, laminate.
• Screw mounting: mark the two holes from the bracket (they sit 81.5mm apart), drill 2mm pilot holes into timber or 6mm holes for the supplied anchors in masonry, fix the bracket with the two Phillips screws. Use this on brick, render, block and anywhere the adhesive could lift in the heat.
• Fitting the reader: charge it or wire it first, then slide the Wink down onto the bracket and lock it from underneath with the T10 Torx screwdriver in the box. The security screw is what stops the reader being lifted off the wall; keep the driver.
• Hard-wiring: the 9-24V DC cable passes through the hole in the bracket to the screw terminals on the back of the reader; polarity does not matter. Have a licensed installer run the supply - Terry's Locksmiths does this as part of the installation.
• Light and glare: the cameras read in the dark thanks to the infrared illumination, but a low sun or a bright backdrop directly behind the person makes any face reader work harder. Where you can, mount it so the person is lit from the front or the side.

Battery, Power and Jumpstart

• The Wink has a built-in rechargeable battery - there are no cells to replace. Charge it with the supplied USB-C cable from a 10W (5V 2A) USB-C adapter; igloohome asks for at least 30 minutes on the charger before the first set-up, and the reader must be powered to be found by the app.
• igloohome quotes three months or more per charge, on a test of 10 unlocks and 10 wake-ups a day. Your figure depends on traffic, the detection distance you choose (a wider wake-up zone wakes the reader more often) and how often it syncs; the app shows the battery level on the Wink's page.
• For a busy door, hard-wire it to 9-24V DC (24W) through the bracket - the screw terminals are non-polarised - and charging stops being a chore. This is the set-up for an office door, a lobby on the Switch, or any high-traffic entry.
• Low battery: the status LED breathes red when the Wink wakes and you hear three quick descending tones; the app shows the level too. Charge it then, and you never need the next step.
• Flat battery: plug a power bank, or a phone that supports reverse charging, into the USB-C port on the underside of the reader. Within a few seconds the Wink lights up and you can unlock with your face or another credential while it is powered. The lock's own credentials - app, PIN, fingerprint, key - are unaffected by a flat Wink.
• Out of the box the Wink ships in a sleep mode and is not discoverable; powering it by USB-C or DC puts it into pairing mode, and after 180 seconds without interaction it goes back to sleep. Wave a hand over the top of the reader to wake it again.

LED and Audio Indicators

One status LED under the cameras and a small speaker tell you what the Wink is doing. The LED stays red on a freshly paired Wink until the first face is registered.

The printed guide and igloohome's support article swap the tones for face registration success and failure (one long beep versus four short beeps); the LED colour is the same in both, so go by the colour.

igloohome App - Pairing, Linking and Face Registration

Frequently Asked Questions

Is the Wink a lock? What do I need to make it work?
No - it is a reader. It recognises your face and tells a compatible igloohome lock to unlock over Bluetooth, so you need one of those locks within about 3 to 5 metres: the Mortice V2, Mortice V2 + Fingerprint, Deadbolt Go, Retrofit Lock, Padlock 2, Keybox 3 or the Switch. Beyond that, a smartphone with the igloohome app and a USB-C adapter for charging. If you are buying the lock at the same time, Terry's Locksmiths will supply and fit the pair together.

How many people can use it, and how do they get registered?
Up to 100 faces. The owner registers a face from the igloohome app with a live scan in front of the Wink - about 80cm away, decent light, sunglasses off - and igloohome also offers remote self-registration, where the person enrols their own face on their phone through a link you send, with an expiry date you set. That is how a cleaner, a carer, a guest or a delivery contractor gets in without you being there. Registered faces can be renamed or deleted from the Access tab; deleting needs you in Bluetooth range or a Bridge.

Where does my face data go?
Nowhere. igloohome states that the biometric data stays on the Wink and is never stored in the cloud; the match is made on the device. The app holds the credential's name and validity, not the face template. For a home that is the end of the story. For a strata lobby, an office or a short-stay property, enrolling other people's faces brings the Privacy Act into play - Chapter 06 explains what notice and consent look like in practice.

How long does the battery last, and what happens if it goes flat?
igloohome quotes three months or more per charge on a test of 10 unlocks and 10 wake-ups a day; a busier door or a wider detection zone shortens that. You get a red breathing LED and three falling tones well before it dies, and the app shows the level. If it does go flat, a power bank on the USB-C port underneath jumpstarts it in seconds, and the lock's own app key, PIN or fingerprint still works regardless. For a door that is used all day, hard-wire the Wink to 9-24V DC and the question goes away.

Can it go outside on a gate or an exposed front door?
Yes. The Wink is rated IP66 - dust-tight and resistant to strong water jets - and 850nm infrared illumination means it reads faces at night without a porch light. Mount it on the gate post or beside the door at 1.2 to 1.5m, keep the linked lock within 3 to 5m, and if you have the choice, avoid a position where the low sun sits directly behind the person approaching. For gate locks the Wink can drive, see the external gate category and the Padlock 2.

Additional Information

Security Lockout - Set the Attempt Count Before You Need It:
After a number of failed attempts that you choose in the app (Settings, Security Lockout - igloohome's example is five), the Wink stops responding to every credential for a period, with a red LED and a siren for 30, 60 or 90 seconds, and clears itself with two long beeps. Legitimate users are locked out for that period too, so on a busy door pick a count that a nervous first-time user will not trip. The linked lock's own app key, PIN or fingerprint is not affected by the Wink's lockout.

Detection distance - battery versus convenience:
The mmWave sensor wakes the Wink before a face is in front of it, and you choose how far out: Near (about 60cm) for a busy hallway or a footpath close to the door, where passers-by would otherwise wake it all day; Default (about 120cm) for a normal house entry; Far (about 180cm) for a wide porch or a quiet driveway where you want it awake before you reach it. Nearer saves battery, farther feels quicker. Change it in Settings, Detection Distance.

Gate and door together - multi-point access:
Link the gate lock and the front door lock to the same Wink and one scan releases both; igloohome built the feature for units and townhouses with a gated entry. Two things decide whether it works on your property: both locks have to be within the Wink's 3 to 5m link range, and the Wink has to be in a position the person faces. If the gate is 10m from the door, use two Winks, or a Wink at the door and the lock's own keypad at the gate.

What the Bridge adds, and what it does not:
On its own the Wink is a Bluetooth device: it works at the door with no internet, and settings changes, face deletions and the activity log are read when your phone is in range. A linked Wi-Fi Bridge puts it online - notifications when someone enters, settings changes and face deletions from anywhere - but it does not change what the Wink reads or how fast it unlocks. The Bridge is 2.4GHz only and needs a power point within Bluetooth range of the Wink; gateway placement (Chapter 08) covers where to put it.

Certifications and the 2D versus 3D question:
igloohome lists FCC, CE and IMDA (Singapore) for the Wink; it does not list the Australian RCM mark, so ask us if your site requires it. On the technology: igloohome describes an infrared camera, a colour camera and on-device AI verification with a false acceptance rate below 0.001%, and does not describe the Wink as a 3D structured-light reader. Chapter 06 explains the difference between the two approaches so you can weigh it for your door.

Warranty

Warranty
1-year manufacturer warranty against defects in materials, design and workmanship of hardware components. Proof of purchase, a video clip of the defect, and proof of ownership are required for all claims. Software, consumables, cosmetic damage and normal wear and tear are not covered. Returns & Warranty | igloohome Warranty Policy

Download PDF Resources

Igloohome Wink (ER1) Installation & User Guide (PDF)
10-page guide, version 1.0 (12/25) - box contents (page 3), mounting height and adhesive mounting (page 4), screw mounting with the 81.5mm hole centres (page 6), battery charging and 9-24V DC wiring (page 7), features (page 8), the LED and audio table (page 9) and troubleshooting (page 10). The guide has no specification table - the figures on this page come from igloohome's product data. The same pages are shown in the User Guide tab.