Vault Nexus Push Pull Smart Deadbolt with 3D Face Recognition

Vault Warranty

Vault Smart Locks products are backed by a manufacturer's warranty against defects in materials and workmanship under normal residential or commercial use. All claims are handled locally by Terry's Tradies Pty Ltd and its associated websites, trading names, and subsidiaries - start with us and we'll manage the process with Vault on your behalf.

Warranty Summary

How to Make a Claim

For full returns and warranty claim procedures, visit our Returns & Warranty page - this is kept up to date and is the authoritative reference for current claim steps.

1. Contact Terry's Gold Coast Smart Locks through the Returns & Warranty page above, with your proof of purchase (invoice or receipt).
2. Have your product model and serial number (if applicable) ready, along with a brief description of the fault and your installation address.
3. We assess your claim with Vault and advise the outcome and next steps. You may be asked to return the product for inspection.

What This Warranty Does Not Cover

• Normal wear and tear.
• Cosmetic damage that does not affect performance.
• Damage caused by incorrect installation, misuse, neglect, modification, or accident.
• Damage due to improper handling, or installation by an unlicensed technician.
• Products that have been disassembled, tampered with, or where the security seal or warranty label has been removed.
• Battery leakage or failure, or damage caused by incorrect battery usage.
• Environmental or weather damage caused by use outside recommended operating conditions.
• Labour, installation, or removal costs associated with replacing or reinstalling products.
• Work performed before warranty approval or assessment.

Important Notes

IP ratings and weather resistance
Where a Vault product carries an Ingress Protection (IP) rating, that rating is stated on the individual product listing, packaging or technical documentation. Unless stated otherwise in writing, the IP rating applies only to the external-facing side of the lock - not to the internal assembly, handle, battery compartment, electronics, cables or connectors. The internal side must be installed in a dry, sheltered position. An IP rating describes water resistance, not waterproofing: the lock must not be submerged, pressure washed, or exposed beyond its stated rating, and all seals, gaskets and covers must be correctly fitted and undamaged.

Warranty assessment fee
Vault's manufacturer policy applies a warranty assessment holding fee, which is refundable if the fault is found to be covered under warranty. If a product is assessed as outside warranty or damaged by an excluded cause, a discounted replacement may be offered. We will confirm any applicable fees and options with you before any assessment proceeds.

Your Rights Under Australian Consumer Law
This warranty is provided in addition to your rights under the Australian Consumer Law (ACL). Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Further Information
Returns & Warranty - goldcoastsmartlocks.com.au
Vault Smart Locks Warranty Policy (manufacturer)