Yale Connect Plus Hub 2 - Multi-Device WiFi Gateway

Yale Warranty

Yale branded products are manufactured and warranted in Australia by ASSA ABLOY Australia Pty Ltd. Coverage is tiered by component type - mechanical parts, electrical and electronic components, and keys each carry their own warranty period. The summary below sets out each period, what is excluded, and how to make a claim through Gold Coast Smart Locks.

This warranty applies to genuine Yale products purchased new in Australia from ASSA ABLOY or its authorised resellers. It operates in addition to your rights under the Australian Consumer Law.

Warranty Summary

How to Make a Claim

Start your claim with us
For full returns and warranty claim procedures, visit our Returns & Warranty page - this is kept up to date and is the authoritative reference for current claim steps.

1. Keep your proof of original purchase (invoice or receipt).
2. Contact Gold Coast Smart Locks - operated by Terry's Tradies Pty Ltd and its associated websites, trading names, and subsidiaries - as your authorised retailer, and follow the steps on our Returns & Warranty page.
3. Return the product securely packed to protect it in transit, together with your proof of purchase and your name, address, email and phone number.
4. ASSA ABLOY assesses the claim. Where the warranty applies, they will (at their option) repair the product, replace it with the same or closest equivalent Yale product, or refund the price you paid.

Claims made directly to ASSA ABLOY require a Case Number from their Customer Service Department before goods are returned - products sent back without a Case Number may not be accepted. Costs of returning a product are the customer's responsibility.

What Is Not Covered

• Normal wear and tear.
• Misuse, abuse, accident, or use outside Yale's published technical specifications.
• Improper maintenance or neglect, or failure to follow ASSA ABLOY's care and maintenance recommendations.
• Use of batteries other than those specified; batteries themselves are not covered.
• Unauthorised alteration, modification or repair by anyone other than ASSA ABLOY authorised personnel.
• Custom orders made to components or specifications supplied by someone other than ASSA ABLOY.
• Goods that were not new when purchased, second-hand goods, or products not originally sold in Australia through ASSA ABLOY or an authorised reseller.
• Products with brands, marks, plates, numbers or other ASSA ABLOY information defaced or removed.
• Use of substitute, replacement or non-genuine ASSA ABLOY parts or cylinders.
• Corrosive exposure, including vapours, chemicals, abrasive compounds, contamination, pollution, coastal air, salt spray and high humidity.
• Removal, refitment or replacement of products, and any associated charges.

Important Notes

Batteries, finishes and stainless steel
Batteries are consumable and are not covered. Cosmetic finishes and appearance are excluded. Stainless steel resists staining but is not stain-proof - tea staining is a natural process and is not covered where cleaning and maintenance guidelines have not been followed.

Coastal and corrosive environments
Damage from salt spray, coastal air, high humidity and other corrosives is excluded. In Gold Coast and coastal locations, choose a suitable finish and follow the care and maintenance guidance to protect your hardware and preserve your cover.

Your Rights Under the Australian Consumer Law

In addition to this warranty
This manufacturer's warranty is in addition to other rights and remedies you may have under the law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Further Information

Further Information
Returns & Warranty - goldcoastsmartlocks.com.au
Download the Yale Warranty (PDF)
Official Yale warranty terms - yalehome.com.au
Manufacturer: ASSA ABLOY Australia Pty Ltd, 235 Huntingdale Road, Oakleigh VIC 3166. Tel: 1300WARRANTY. Email: 1300warranty@assaabloy.com