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ABUS Key Garage KG797LEDC - Padlock Dial Mechanism with LED, Black

ABUS

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SKU:
STK KG797LEDC
UPC:
4003318838552
Availability:
Usually same day dispatch (if ordered before 11am)
Colour/Finish:
Black
atc-product:
7913
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ABUS Key Garage KG797LEDC - Padlock, LED-Illuminated Dial Combination, Black

The ABUS Key Garage KG797LEDC is a portable key and card box that hangs where you need it. A 10 mm shackle swings out of the body and closes around a gate bar, a fence rail, a railing or a solid door handle, so there is no drilling, no plugs and no permanent fixing. Inside, removable hooks hold up to 20 keys or 14 access cards behind a four-dial mechanical combination you set yourself.

What separates this model from the rest of the range is the light. The four number dials are LED-illuminated: press for light and the dials stay lit for about 30 seconds, long enough to dial a code and open the drawer. That makes it the model to choose for a gate, fence or side entrance that gets used after dark - a tradesperson arriving before sunrise, a guest checking into a holiday let late, a carer doing an evening round. On an unlit gate, a dial you cannot read is the whole problem, and this is the answer to it.

The illumination is the only thing the battery does. The lock itself is entirely mechanical, so a flat CR2032 costs you the light and nothing else - dial the code and the drawer still opens. If your mounting point is well lit and you do not need the LED, the ABUS Key Garage KG797C is the same box without it. If you want lit dials but the box needs to be screwed to a wall rather than hung, that is the ABUS Key Garage One KG787LEDC.

The LED lights the dials - it does not run the lock
The CR2032 coin cell powers the dial illumination and nothing else. There is no motor, no board and no electronic lock to fail. When the cell goes flat the dials simply stop lighting up: set the code by feel or by torchlight and the drawer opens exactly as it always did. Replacing the cell does not reset or affect your combination.

Key Features

  • LED-illuminated number dials - press for light and the dials stay lit for about 30 seconds, enough to dial a four-digit code in the dark.
  • Entirely mechanical lock. The coin cell runs the light only; a flat battery never locks you out.
  • Four number dials, resettable four-digit code. Set your own combination on the unit, with no tools and no need to send anything away.
  • Hangs rather than screws. A release lever frees the 10 mm shackle so the box can be hung on a gate, fence, railing or handle and closed again.
  • 20 keys or 14 access cards in one compartment, on removable hooks - house keys, car keys, proximity cards and fobs together.
  • Retractable cover over the dials keeps weather and grit off the mechanism between uses.
  • Steel alloy housing with a zinc alloy access door, finished black with a silver front.
  • Shared code, no user list to manage. Anyone who has the number can open it, and you can change the number in under a minute when they no longer should.

What's in the Box

  • ABUS Key Garage KG797LEDC unit with its 10 mm shackle fitted
  • Removable key hooks
  • Installation and operating instructions (the multilingual 787 + 797 KeyGarage leaflet)

Check your packaging for the CR2032 coin cell - it is a standard, widely available size if you need to supply your own.

Suitable Uses

  • Gates, fences and railings used after dark. This is the case the KG797LEDC exists for. A side gate with no light on it, a pool gate, a rear yard rail, a stair balustrade at a block of units - anywhere a person has to find and read four dials by phone torch. Hang it on the bar, lit dials facing out, and the problem goes away.
  • Early starts and late arrivals. A tradesperson on site before sunrise, a cleaner between guests, a carer on an evening round, a relief driver picking up a vehicle key - the unlit hand-over is where a key safe either works or frustrates everybody.
  • Holiday lets and short-stay properties. Guests arrive at all hours and rarely at the hour they said. Give out the code, change it between stays. For how key storage sits alongside the rest of the access setup, our Surf Key Lock Box guide covers the uses beyond the beach.
  • Where there is nothing to drill into. Rendered walls you would rather not open up, rented premises, strata common property, temporary sites. A shackle needs a bar, not a fixing.
  • Vehicles, with the right adaptor. The ABUS KG777AD automotive window adaptor replaces the shackle so the box can sit on a vehicle door window. It is sold for the KG777 and KG797 bodies - check fitment with us before ordering it against this LED variant.
  • Browse the alternatives. The full key storage range covers wall-mounted and portable boxes from several makers. The closest like-for-like to this one is the Carbine Shackle Mounted Key Safe - Dial Combination with LED (Large), the only other lit shackle-mounted dial safe we stock.

Available Finish Options

  • Black Matt
    Black with Silver Front
    (This Product)
    STK KG797LEDC

Finish selection does not affect functionality, compliance, or performance.

ABUS Key Garage - Item Code Family

Item Code Mounting Mechanism Description
KG797LEDC Shackle (portable) 4 dials, LED-illuminated This product - hangs by its shackle, lit dials
KG797C Shackle (portable) 4 dials The same box without the illumination
KG777C Shackle (portable) 10 push buttons Push-button code instead of dials, same hanging format
KG737C Shackle (portable) 4 dials Key Garage Mini - the compact hanging model
KG787LEDC Wall mounted 4 dials, LED-illuminated Lit dials in a screw-to-the-wall body
KG787C Wall mounted 4 dials The standard wall-mounted dial box
KG787BIG Wall mounted 4 dials Large body - 50 keys or 30 access cards
KG767C Wall mounted 10 push buttons Compact push-button wall box
KG747LC Wall mounted Push button Larger push-button wall box
KG787BTC Wall mounted Bluetooth and touchpad App-managed, with a calendar function and an audit trail

This product (bold row) is the shackle-mounted model with LED-illuminated dials. It and the KG787LEDC are the only two lit-dial models in the range; the KG787BTC is the only one with an app and an access record. Everything else in the table is mechanical and keeps no log of who opened it.

Accessories

Flexible cable in place of the shackle
The ABUS Key Garage KGCABLEC flexible cable is a 10 mm plastic-coated steel cable that takes the place of the rigid shackle, so the box can be looped around a fence post, a railing upright or a handle the shackle will not reach around. It extends where the unit can hang; it does not make the unit more secure.
Vehicle window adaptor
The ABUS Key Garage KG777AD is a stainless steel bracket that goes on in place of the shackle and lets the box sit over a vehicle door window - the surf, beach and jobsite answer for a car key you cannot take with you. It is sold against the KG777 and KG797 bodies; ask us to confirm fitment before ordering it for this LED model.

Full Specifications

Brand ABUS
Item Code KG797LEDC
Range ABUS KeyGarage 797 LED
Product Type Key and card storage box
Installation Portable - hangs by its shackle
Lock Mechanism Mechanical combination lock
Number Dials 4
Resettable Code Yes - four digits, set on the unit
Factory Code 0000 - change it before first use
LED Illumination Yes - dials light for approximately 30 seconds
LED Battery CR2032 coin cell, user replaceable
Operation Without Battery Unaffected - the lock is mechanical; only the illumination stops
Key Capacity Up to 20 keys (subject to key type)
Card Capacity Up to 14 access cards
Key Hooks Yes - removable
Dial Cover Retractable plastic cover over the dial mechanism
Shackle 10 mm, released by a lever inside the drawer
Housing Material Steel alloy
Door Material Zinc alloy
Overall Dimensions 84 mm (W) x 180 mm (H) x 44 mm (D)
Weight 843 g
Colour Black with silver front
Outdoor Use Yes - protected areas
Connectivity None - no app, no Bluetooth, no access record
Key Override None - combination only, no cylinder

Dimensions

ABUS Key Garage 797 dimensional drawing, front and side views, showing the internal and external body outline and the shackle clearance
Front and side views of the 797 body, showing the internal storage outline and the clearance inside the shackle. Overall size and weight are in the Specifications table above.

Battery & Power

  • A single CR2032 coin cell powers the dial illumination. It is a standard size, sold everywhere, and you replace it yourself.
  • The battery does not operate the lock. The four-dial mechanism is mechanical throughout, so a flat cell has no effect on whether the drawer opens.
  • Replace the cell when the dials stop lighting or the light goes dim. Changing the battery does not reset your combination - your code stays exactly as you set it.
  • Because the LED is on-demand rather than always on, how long a cell lasts depends on how often the box is opened. On a gate used a couple of times a day, expect a long service life; on a busy commercial hand-over point, expect to change it more often.
  • For the wider question of how battery-operated and battery-assisted locks behave when the power goes, our Buyer's Guide covers power and battery in Chapter 13.

Setting and Changing the Code

The KG797LEDC leaves the factory set to 0000. Change it the day it arrives - a box still on its factory code is not locked in any meaningful sense.

Write the code down and keep it somewhere safe
There is no master code, no override key and no cylinder. If the combination is lost, the KeyGarage cannot be opened - not by us, not by a locksmith, and not by ABUS. Record the number somewhere separate from the box before you hang it.

To set a new code - all of it done on the unit, with no tools:

  1. Slide the cover down and dial the current code, then press the open button and let the key drawer down.
  2. Inside the drawer, find the reset button. Press it to the left and push it down - it stays down.
  3. Turn the four dials to the code you want.
  4. Push the reset button back to its original position. The new code is now set.
  5. Close the drawer, then turn the dials off the code and slide the cover back up.

That last step matters more than people think. Close the drawer first, scramble second - if you spin the dials before the drawer is shut you will not be able to close it, and if you walk away without scrambling, the next person to look at the box is reading your code off the dials.

Frequently Asked Questions

What happens when the battery dies?
Nothing, except that the dials stop lighting up. The KG797LEDC is a mechanical lock with a light attached, not an electronic lock - there is no motor, no board and no power path into the locking mechanism. Dial your code in the dark or by torchlight and the drawer opens exactly as usual. Fit a fresh CR2032 when convenient; your combination is unaffected by the change. Chapter 13 of our Buyer's Guide covers power and battery across lock types if you want the wider picture.
What code does it come set to, and can I change it?
It arrives on 0000 and you should change it before you hang it. Setting a new one takes under a minute on the unit itself - open the drawer, press the reset button left and down, dial your number, push the reset button back. No tools, nothing to remove, nothing to send away. The full sequence is in Setting and Changing the Code above. Keep a written record of the number somewhere other than the box: if the code is lost the unit cannot be opened by anyone.
Can I screw it to a wall instead of hanging it?
No. The KG797LEDC is built to hang: a lever inside the drawer releases the shackle, you pull the shackle up, put it around a gate bar, rail or handle, and close it again. There is no back plate designed for wall fixing. If the box needs to live on a wall next to the door, the lit-dial version of that is the ABUS Key Garage One KG787LEDC, and the unlit one is the KG787C. If there is nothing rigid to hang from, the KGCABLEC flexible cable will reach around things the shackle will not.
Is the LED worth it over the standard KG797C?
It depends entirely on the light where you are hanging it. If the mounting point is lit - a carport, a covered entry, anywhere with a sensor light - the KG797C does the same job for less. If it is an unlit side gate, a back fence or a stair rail, and people will be at it before dawn or after dark, the LED earns its place quickly: fumbling four dials one-handed while holding a phone torch is exactly the frustration that gets a key safe abandoned. Everything else about the two is identical - same body, same 20 keys or 14 cards, same shackle, same four-dial mechanism.
Can it live outside in the weather?
Outdoors yes, fully exposed no. This is an outdoor product for protected positions - under an eave, inside a gate recess, on the sheltered side of a fence - and it carries no ingress or weather rating. The retractable cover keeps rain and grit off the dials between uses, and closing it every time is what keeps the mechanism turning cleanly. Our Surf Key Lock Box guide sets out the best-practice approach to positioning a mechanical key safe, which is worth two minutes before you choose the spot.

Additional Information

Choosing where to hang it
Pick a point that is solid, out of the direct line of sight from the street, and sheltered enough that rain is not running down the dials. A gate hinge-side upright, a rail behind a plant, or the back of a post all work better than the first bar you come to. The whole idea is a box that the people who need it can find in the dark and nobody else particularly notices. Our guide to how a combination key lock box works walks through the mechanics before you commit to a spot, and the wider key storage range is worth a look if a wall-mounted box would suit the location better.
Scramble the dials, every single time
Close the drawer first, then spin the dials off the code, then slide the cover back down. A box left showing its own combination is doing nothing, and dials that always rest on the same four numbers will eventually show it in the wear. This applies to the lit model exactly as it does to the unlit one - if anything more so, since the LED makes the dials easier for everyone to read, not just you.
Which key to leave in it
Leave the key that gets someone in, and nothing more. Not the whole ring, not the car key, not a key with the address on the fob. The blog post on storing the override key outside the house sets out the thinking, and it applies just as well to a spare house key as it does to a smart lock's mechanical override.
When the shackle will not reach
Fence posts, thick railings and oversized handles beat a rigid 10 mm shackle fairly often. The KGCABLEC plastic-coated steel cable swaps in for the shackle and loops around them instead. It is a reach accessory, not a security upgrade - a cable is easier to defeat than a shackle, so use it where the alternative is not hanging the box at all.
About ABUS
ABUS is a German security manufacturer best known here for padlocks, chains and portable security, with a long-running key storage line sold as the KeyGarage. Chapter 10 of our Buyer's Guide profiles ABUS among the commercial and institutional specialists if you want the wider brand picture, and the full ABUS range we carry sits behind the logo at the top of this page.

Warranty

Warranty
Warranty
ABUS products are backed by a manufacturer's warranty covering defects in materials and workmanship. Warranty periods vary by product - contact us or refer to your product packaging for the period that applies to your model. All warranties are supported under the Australian Consumer Law. Proof of purchase required for all claims. Returns & Warranty | ABUS warranty & returns information

Download PDF Resources

KeyGarage 787 + 797 - Installation and Operating Instructions (PDF)
The multilingual fold-out leaflet supplied with the four-dial KeyGarage: opening the key drawer, setting the four-digit code from the factory 0000, the lost-code warning, wall mounting the 787, and releasing and hanging the 797 shackle or cable.
ABUS Key Storage Products Catalogue (PDF)
The full KeyGarage and KeySafe range catalogue, with a side-by-side comparison of every model and a specification table per product - page 8 carries the 797 and the 797 LED, including this model's dimensions, capacities and weight.
ABUS Key Garage Range Brochure (PDF)
An earlier range brochure organised by locking mechanism - push button first, then dial type - covering the wall-mounted and padlock-style Key Garages and the automotive window adaptor. Range context for this model rather than a specification sheet for it.
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ABUS Key Garage KG797LEDC - FAQ and Owner's Guide

Everything a buyer, an installer or an owner tends to ask about the KG797LEDC, grouped by subject. For questions that reach beyond this one product, Chapter 13 of our Buyer's Guide is the general practical-use reference.

The LED and the Battery

Does the KG797LEDC still open if the battery is flat?
Yes. The lock is entirely mechanical and the coin cell powers only the dial illumination. A flat battery means dark dials, not a locked-out key safe. Dial the code by feel or by torchlight and the drawer opens as normal, and fitting a fresh cell does not disturb the combination. This is the honest answer to the biggest worry buyers have about any lit or electronic key box - and on this model there is genuinely nothing to worry about.
What battery does it take and how long does the light stay on?
A single CR2032 coin cell - the common watch-battery size, sold in every supermarket and hardware store. The dials light on demand and stay lit for around 30 seconds, which is comfortably long enough to dial four digits and open the drawer without the light going out mid-code. Because the LED only runs when someone activates it, cell life is driven by how often the box is opened rather than by the clock. Chapter 13 covers power and battery across the lock types we stock.
Is this a smart lock?
No, and it is worth being clear about it. There is no app, no Bluetooth, no Wi-Fi, no phone pairing and no record of who opened it or when. It is a mechanical combination box with a light on the dials. If you want an access record, time-limited codes and app-issued entry on an ABUS key safe, that is the Key Garage One KG787BTC Smart Bluetooth, which is a wall-mounted unit rather than a hanging one.

Codes and Security

How do I change the combination on an ABUS Key Garage 797?
On the unit, in under a minute, with no tools. Dial the current code and open the key drawer. Inside it you will find the reset button: press it to the left and push it down. With the reset button held down, turn the four dials to your new number. Push the reset button back to where it started - the code is now set. Close the drawer, then spin the dials off the code. Do the steps in that order: the drawer will not close if you scramble first.
I have forgotten the code. Can it be opened?
No. There is no master code, no override cylinder and no reset from outside the box. A lost combination means a KeyGarage that cannot be opened - we cannot open it, a locksmith cannot open it without destroying it, and the manufacturer cannot recover it either. Write the code down before you hang the unit and keep that note somewhere completely separate from the box.
Everyone shares one code - how do I manage that?
You manage it by changing the number, not by managing users. A four-dial mechanical box has exactly one combination and no user list, so the discipline is simple: change the code when someone who knew it should no longer have access, and change it on a schedule if the code has been handed out widely. It takes under a minute and costs nothing. If that becomes a chore because the list of people changes weekly, you have outgrown a mechanical box - look at the KG787BTC or the wider key storage range instead.
Is a key safe actually secure?
A key safe is a delay and a deterrent, not a vault, and nobody should sell it as one. What it genuinely does is remove the far worse habit it replaces: the key under the mat, in the meter box or on top of the door frame, which anyone can find in thirty seconds without any skill at all. Our Surf Key Lock Box guide explains why the traditional hiding places do not work, and Chapter 13 covers the broader security question. Hang it out of casual sight, scramble the dials, leave only the key that is needed, and change the code when the people change.

Mounting, Fit and Capacity

How do I get the shackle open to hang it?
Open the key drawer first, because the release is inside. Press the lever to the left - it is marked RELEASE - and the shackle frees. Pull the shackle up and out of the body, put it around your gate bar, rail or handle, then push it back down into the body until it closes. That is the whole installation: no marking out, no drill, no plugs, no screws. It also means you can move the box to a different gate in under a minute.
How many keys will it actually hold?
Up to 20 keys or 14 access cards, on removable hooks, in one compartment - the same capacity as the standard 797 and the wall-mounted 787. In practice the number depends on what is on them: twenty bare keys fit comfortably, twenty keys on bulky plastic fobs do not. Take the hooks out if you are storing cards rather than keys. If you need materially more than that, the KG787BIG holds 50 keys or 30 cards, though it is a wall-mounted box rather than a hanging one.
What if there is nothing the shackle fits around?
Swap the shackle for the KGCABLEC flexible cable - a plastic-coated steel cable that loops around fence posts, thick railings, handles and other shapes a rigid shackle will not clear. Be clear-eyed about the trade: a cable buys you reach, not strength. For a vehicle window there is the KG777AD window adaptor, sold for the KG777 and KG797 bodies - confirm fitment with us for this LED variant before you order.
Will it survive a Gold Coast address?
Salt air is hard on every mechanism, and a dial mechanism is no exception - grit and salt in the wheels is the usual cause of a key safe that starts to feel notchy. Two habits do most of the work: keep the retractable cover closed whenever the box is not in use, and give the dials an occasional wipe and a turn through their full range. Our Surf Key Lock Box guide covers coastal maintenance for a key safe. Position it out of the direct salt spray if you have the choice - this unit carries no weather or ingress rating and is intended for protected positions.

Choosing Between the Models

KG797LEDC or KG797C?
The LED is the only difference. Same body, same 20 keys or 14 cards, same four dials, same 10 mm shackle, same resettable four-digit code. Choose the KG797LEDC where the mounting point is dark and people use it at night; choose the KG797C where there is light to read by and you would rather not pay for one you will not use.
KG797LEDC or KG787LEDC?
Same lit four-dial mechanism, same capacity - the difference is how it attaches. The KG797LEDC hangs by a shackle and can be moved or removed in a minute, which suits gates, fences, rails and rented or strata property. The KG787LEDC is screwed to a wall through its back plate, which suits a permanent position beside a front door where there is nothing to hang from. If the wall is rendered or you would rather not drill, that decides it on its own.
Dials or push buttons?
Four dials give you a straightforward four-digit number and, on this model, a lit face. The push-button models - the hanging KG777C and the wall-mounted KG767C - use ten buttons and a resettable ten-digit code, which some people find quicker to operate blind but which has no illuminated option. Dials are also easier to talk someone through over the phone.
What else should I compare it against?
The nearest like-for-like we stock is the Carbine Shackle Mounted Key Safe - Dial Combination with LED (Large), the only other lit shackle-mounted dial box in the range. Its unlit sibling, the Carbine Shackle Mounted Key Safe - Dial Combination (Large), is the comparison if you decide the light is not worth it, and the Burg-Wachter Key Safe 50 offers a detachable shackle that can also be wall-mounted. If you would rather go electronic, the Master Lock 5440EC Enterprise Bluetooth Key Safe is the portable app-managed alternative, and the FK Surf Deluxe Keysafe is the purpose-built option if the key you are storing is a keyless car key.
Would I be better off not leaving a key outside at all?
Sometimes, yes - and it is worth saying so. If the reason for the key safe is that people need to get in when you are not there, a battery-free keypad lock on the door itself removes the key from the equation entirely. Our digital mechanical locks are a different product class rather than an alternative model of this one, but for a gate or a door that gets a lot of coming and going they answer the same need. The key safe wins where you cannot change the lock, where several different keys need to live somewhere, or where the key is for a vehicle.

Living With It

Which key should go in it?
Only the key that does the job. Not the full ring, not the car key, and never a key with the address or unit number on the fob - if the box is ever defeated, you want the loss to be one lock, not the whole property and the vehicle with it. The blog on storing the override key outside the house makes the same argument from the smart-lock direction and it applies here without change.
Is a key safe better than a hidden key?
Considerably, and it is not a close contest. A magnetic box under the wheel arch, a key in a fake rock or a key on the door frame all rely on nobody looking, and the hiding places are the same handful everywhere. Our guide covers key hiders and why they are smarter than the doormat but weaker than a lock box. A combination box with a scrambled code asks for something a casual opportunist does not have: time in front of it.
The dials feel stiff or the drawer will not close. What now?
Almost always one of two things. If the drawer will not close, the dials have been scrambled before the drawer was shut - dial the correct code again, close the drawer, then scramble. If the dials feel notchy, it is grit or salt in the wheels: clean around them, work each dial through its full range a few times, and start closing the retractable cover between uses. A cover left open on a coastal gate is the single most common cause of a Key Garage that stops feeling crisp.

Related Products, Guides and Documents

ABUS Logo

ABUS Key Garage KG797LEDC - Dimensions

ABUS Key Garage 797 dimensional drawing, front and side views, showing the internal and external body outline and the shackle clearance
Front and side views of the 797 body, showing the internal storage outline and the clearance inside the shackle. The overall unit measures 84 mm wide by 180 mm high by 44 mm deep and weighs 843 g, and the shackle it is supplied with is 10 mm.
ABUS Logo

ABUS Key Garage - Product Catalogue

ABUS Key Garage catalogue page 1
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ABUS Key Garage catalogue page 2
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ABUS Key Garage catalogue page 3
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ABUS Key Garage catalogue page 4
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ABUS Key Garage catalogue page 5
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ABUS Key Garage catalogue page 7
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ABUS Key Garage catalogue page 8
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ABUS Key Garage catalogue page 9
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ABUS Key Garage catalogue page 10
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ABUS Key Garage catalogue page 11
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ABUS Key Garage catalogue page 12
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ABUS Key Garage catalogue page 13
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ABUS Logo

PDF Files - ABUS Key Garage KG797LEDC

KeyGarage 787 + 797 - Installation and Operating Instructions (PDF)
The multilingual fold-out leaflet supplied with the four-dial KeyGarage: opening the key drawer, setting the four-digit code from the factory 0000, the lost-code warning, wall mounting the 787, and releasing and hanging the 797 shackle or cable.
ABUS Key Storage Products Catalogue (PDF)
The full KeyGarage and KeySafe range catalogue, with a side-by-side comparison of every model and a specification table per product - page 8 carries the 797 and the 797 LED, including this model's dimensions, capacities and weight.
ABUS Key Garage Range Brochure (PDF)
An earlier range brochure organised by locking mechanism - push button first, then dial type - covering the wall-mounted and padlock-style Key Garages and the automotive window adaptor. Range context for this model rather than a specification sheet for it.
ABUS Logo

ABUS Warranty

ABUS products sold by Terry's Tradies Pty Ltd and its associated websites, trading names, and subsidiaries are backed by a manufacturer's warranty covering defects in materials and workmanship, together with your rights under the Australian Consumer Law (ACL). Warranty periods vary by product line - refer to your product packaging or contact us at the time of purchase for the period that applies to your specific model.

Warranty Summary

What is coveredDefects in materials and workmanship under normal use
Warranty periodVaries by product - confirm at the time of purchase
Who provides the warrantyABUS Australia (PSI Cycling, ACN 624 853 112)
Geographic coverageAustralia
Australian Consumer LawNothing in these terms excludes, restricts or modifies your rights under the Australian Consumer Law, including rights to goods of acceptable quality and fit for purpose.

How to Make a Warranty Claim

For full returns and warranty claim procedures, visit our Returns & Warranty page - this is kept up to date and is the authoritative reference for current claim steps.
  1. Contact Terry's Tradies Pty Ltd at your original place of purchase first - all warranty claims must be directed to the retailer where the product was purchased.
    Phone: 07 5601 1867
    Visit: U9/2 Prosper Crescent, Burleigh Heads QLD 4220
  2. Have your proof of purchase ready (receipt or order confirmation).
  3. If the fault is not immediately visible in person, provide clear photos showing the defect so the item can be assessed before a Return Merchandise Authorisation (RMA) is approved.
  4. Do not return the item before receiving RMA approval - items returned without approval may be sent back to you at your cost.
  5. Once approved, you will receive return instructions. If the item is confirmed faulty, a prepaid return freight label will be provided to cover return shipping costs.

What the Warranty Does Not Cover

  • Normal wear and tear
  • Damage caused by misuse, abuse, or improper installation
  • Damage caused by neglect or failure to follow product instructions
  • Products not purchased from an authorised retailer
Important Note
Warranty claims must be lodged with the retailer where the product was originally purchased. ABUS products purchased from another retailer or website cannot be returned to Terry's Tradies Pty Ltd and its associated websites, trading names, and subsidiaries for warranty assessment.
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