Borg BL2107 Marine Grade Easicode Pro Deadbolt - Matt Black
At A Glance
DISPATCHSame Day Before 11am
FINISHMatt Black (MG Pro)
PIN Code(Outside)
The Borg BL2107 is a fully mechanical pushbutton deadbolt with Easicode Pro (ECP) on-door code change technology. It is built from a cast housing with stainless steel buttons and finished in a Matt Black marine external grade coating (MG Pro), tested to 1,000 hours salt spray for use in coastal, marine, and saline environments.
Unlike standard Borg 2000 series locks which require removal from the door to change the code, the BL2107's Easicode Pro system allows the code to be changed while the lock remains installed - see our guide to changing codes on mechanical digital locks for how this compares across the Borg range. A small code change key is inserted into the * button to enter programming mode. An optional code change disabling plug is included to lock out the code change function from the exterior - preventing unauthorised code changes by anyone who does not have access to the interior of the door.
The BL2107 uses a 25mm throw mortice deadbolt with a dual 60mm/70mm backset follower included as standard - see what bolt throw actually means if you're comparing against a latch-format lock. The inside knob provides codeless locking - the door can be locked from the inside without entering a code - and, because this is the single-sided configuration, the inside handle also opens the door freely at any time with no code required. The lock suits doors from 35mm to 85mm thick and is rated for external medium duty doors and gates. If you need a code required on both sides instead of free inside egress, see the back-to-back Borg BL2127.
Estimated Warehouse Dispatch
Usually same day if ordered before 11am AEST (excluding weekends and Queensland public holidays).
Usually same day if ordered before 11am AEST (excluding weekends and Queensland public holidays).
Easicode Pro
Codes can be changed while the lock remains installed on the door. See how to change the code below, or our full guide to changing codes on Borg ECP models. For a plain-English explainer of what MG Pro and ECP actually mean on Borg locks, see MG Pro & ECP Explained.
Codes can be changed while the lock remains installed on the door. See how to change the code below, or our full guide to changing codes on Borg ECP models. For a plain-English explainer of what MG Pro and ECP actually mean on Borg locks, see MG Pro & ECP Explained.
Free Inside Egress
The BL2107 is single-sided - the keypad is outside only. The inside handle operates the deadbolt freely at all times, with no code required to lock or unlock from within. If you need code control from both sides instead, see the back-to-back Borg BL2127 and our guide to when double-sided locks make sense.
The BL2107 is single-sided - the keypad is outside only. The inside handle operates the deadbolt freely at all times, with no code required to lock or unlock from within. If you need code control from both sides instead, see the back-to-back Borg BL2127 and our guide to when double-sided locks make sense.
Marine Grade
Suitable for coastal and saline environments - tested to 1,000 hours salt spray. Read more about what MG Pro means and how it compares on salt spray testing. Unlike an electronic lock, there's no battery to fail in a harsh coastal environment - see the realities of electronic door locks for the contrast.
Suitable for coastal and saline environments - tested to 1,000 hours salt spray. Read more about what MG Pro means and how it compares on salt spray testing. Unlike an electronic lock, there's no battery to fail in a harsh coastal environment - see the realities of electronic door locks for the contrast.
Access Methods
Fully mechanical, no batteries or electronics of any kind. This is the product's complete credential set - there is no key override on this model.
Key Features
- Fully mechanical operation - no battery, no electronics, no power required.
- Easicode Pro (ECP) - code changes with the lock installed on the door; no removal required.
- Over 4,000 unique code combinations available.
- Non-sequential code entry - buttons can be pressed in any order.
- 25mm throw mortice deadbolt - positive deadbolt engagement with 25mm bolt throw.
- Dual 60mm/70mm backset follower included as standard - suits the two most common Australian door preparations without additional parts.
- Codeless locking - turn the inside knob to lock the door without entering the code; the inside handle also opens the door freely at any time.
- Optional code change disabling plug - prevents the code from being changed from the exterior; ideal where unauthorised code change is a concern.
- 1,000 hours salt spray tested - marine grade Matt Black coating (MG Pro) suitable for coastal, oceanfront, and saline environments.
- Cast housing with stainless steel buttons - 14 buttons total: 12 coded, 1 clear (C), 1 code change (*).
- Fully reversible - suits left and right-hand doors, no parts to swap on installation.
- Suits doors 35-85mm thick.
- Rated for external medium duty doors and gates.
What's in the Box
- 1 x BL2107 exterior keypad assembly (Matt Black marine grade)
- 1 x interior knob assembly
- 1 x 25mm throw mortice deadbolt with dual 60mm/70mm backset follower
- 1 x flat bladed sprung spindle (120mm)
- 1 x code change key
- Code change disabling plug (for locking out external code change)
- Fixings and installation hardware to suit door thickness up to 85mm
Suitable Uses
- External entry doors in coastal, marine, and saline environments.
- Boat sheds, marina facilities, and waterfront properties.
- Beachside homes and poolside gate access where corrosion resistance is required and free inside egress matters.
- External medium duty mechanical digital doors and pedestrian gates.
- Applications where code changes need to be made frequently without removing the lock.
- Situations where the code change function needs to be locked out from the exterior.
Not Suitable for High Traffic Commercial Use
Designed for light to medium usage areas. For heavy duty or high-traffic commercial doors, consider the Lockwood 3572DX, Borg BL7701 or the Carbine CDL7100SC-HD range.
Designed for light to medium usage areas. For heavy duty or high-traffic commercial doors, consider the Lockwood 3572DX, Borg BL7701 or the Carbine CDL7100SC-HD range.
Available Finish Options
Matt Black (MG Pro)
(This Product)
STK BL2107MGPROECP
Finish selection does not affect functionality, compliance, or performance.
Borg BL2100 ECP Series - Item Code Family
Full Specifications
Dimensions
External keypad: 41mm W x 142mm H x 23mm D. Internal handle: 41mm W x 142mm H x 40mm D.
Mortice deadbolt - Retracted
Mortice deadbolt - Extended (25mm throw)
Easicode Pro - How to Change the Code
The code can be changed with the lock installed on the door. The door must be in the open position during the code change. You must know the current code before changing it.
- Enter the existing code.
- Insert the code change key into the hole in the * button. Press fully and hold until step 5.
- Press the C button to clear the existing code.
- Enter the new code.
- Release the code change key from the * button.
- Press C to set the new code.
- The new code is now active.
- Test the new code 5 times, confirming it withdraws the bolt, before closing the door.
If a mistake is made during code entry while the * button is held, press C to cancel the entered buttons and start again from step 3. The C button acts as a reset during programming without releasing the * button. Full written instructions are in the Easicode Pro Instructions PDF.
Maintenance Guide
Monthly: Apply a light spray of silicon-based lubricant (such as GT85) to the keypad surface and all exposed elements of the deadbolt assembly. Remove excess with a soft cloth. Do not use oil-based lubricants such as WD-40 - oil-based products attract dirt. Silicon-based lubricant also displaces moisture from the internal mechanisms, which is especially important in marine environments.
Annually:
- Remove the lock from the door.
- Spray the inside of the lock with GT85 or similar silicon-based lubricant through the tumbler holes on the reverse of the keypad. Remove excess with a soft cloth.
- Spray all fixings, accessories, and the deadbolt with silicon-based lubricant.
- Push each button and operate the deadbolt several times to confirm smooth operation and that all buttons return fully to their outward position.
Frequently Asked Questions
What is the difference between this and the standard BL2001?
The BL2107 is a deadbolt - the bolt is square-edged and throws 25mm into the frame; it does not retract automatically when the knob is turned. The BL2001 uses an anti-thrust latch that retracts when the knob is turned. The BL2107 also features Easicode Pro on-door code change, marine grade finish, and suits thicker doors up to 85mm. The BL2001 uses a tumbler-based code change requiring the lock to be removed from the door. See our guide to latch vs bolt mechanical digital locks for the full comparison.
The BL2107 is a deadbolt - the bolt is square-edged and throws 25mm into the frame; it does not retract automatically when the knob is turned. The BL2001 uses an anti-thrust latch that retracts when the knob is turned. The BL2107 also features Easicode Pro on-door code change, marine grade finish, and suits thicker doors up to 85mm. The BL2001 uses a tumbler-based code change requiring the lock to be removed from the door. See our guide to latch vs bolt mechanical digital locks for the full comparison.
What does the code change disabling plug do?
The optional disabling plug is inserted into the * button hole on the exterior of the keypad. This physically blocks access to the code change function from outside the door - preventing anyone without access to the interior from changing the code. It is included in the box and can be installed or removed at any time.
The optional disabling plug is inserted into the * button hole on the exterior of the keypad. This physically blocks access to the code change function from outside the door - preventing anyone without access to the interior from changing the code. It is included in the box and can be installed or removed at any time.
What does "codeless locking" mean?
Codeless locking means the door can be locked from the inside by turning the interior knob without entering a code on the keypad. This is useful when leaving through another exit or when locking up quickly from inside. Unlocking from inside is also always free - no code needed, at any time.
Codeless locking means the door can be locked from the inside by turning the interior knob without entering a code on the keypad. This is useful when leaving through another exit or when locking up quickly from inside. Unlocking from inside is also always free - no code needed, at any time.
Does this lock have an inside free-turn handle like the BL2001?
No. The BL2107 is a deadbolt - the inside knob operates the bolt but does not turn freely at all times in the way a lever latch does. The inside knob is used to lock and unlock the deadbolt from the interior, and it always works without a code. If you'd rather compare a lever-handle, non-ECP alternative on the same platform, see the Borg BL2301SC lever lockset.
No. The BL2107 is a deadbolt - the inside knob operates the bolt but does not turn freely at all times in the way a lever latch does. The inside knob is used to lock and unlock the deadbolt from the interior, and it always works without a code. If you'd rather compare a lever-handle, non-ECP alternative on the same platform, see the Borg BL2301SC lever lockset.
Is the BL2107 suitable for pool gates?
The BL2107 is rated for external medium duty doors and gates and is salt spray tested to 1,000 hours, making it suitable for pool and marine environments from a corrosion perspective, and its free inside egress is a genuine advantage for pool barrier compliance compared with a back-to-back model. However, confirm that the lock meets your specific local pool gate compliance requirements - Australian pool barrier regulations specify self-closing and self-latching mechanisms that a deadbolt may not satisfy on its own. Confirm with a licensed pool safety inspector before specifying.
The BL2107 is rated for external medium duty doors and gates and is salt spray tested to 1,000 hours, making it suitable for pool and marine environments from a corrosion perspective, and its free inside egress is a genuine advantage for pool barrier compliance compared with a back-to-back model. However, confirm that the lock meets your specific local pool gate compliance requirements - Australian pool barrier regulations specify self-closing and self-latching mechanisms that a deadbolt may not satisfy on its own. Confirm with a licensed pool safety inspector before specifying.
Additional Information
Spindle Orientation: When positioning the spindle, ensure it faces towards the top opening edge of the door as viewed from the keypad side. Use the longest spindle supplied - a spindle that is too short may move out of position if the door is slammed. If the spindle needs to be cut down, only cut the inside handle side - the keypad side must not be cut, as the full bladed portion is required to reach the back of the cylinder.
Dual Backset Follower: The deadbolt includes both a 60mm and 70mm follower as standard - the two most common backset distances in Australian door preparations. Select the correct follower to match your door's mortice position before installation. No additional parts are needed for either backset. See our guide to measuring your lock backset if you're unsure which you need.
Handing: The BL2107 is fully reversible and suits left and right hand doors with no parts to swap - see our guide to understanding door handing in Australia if you're unsure how handing is described for your door.
Marine Grade Coating: The MG Pro Matt Black coating is a marine external grade finish tested to 1,000 hours salt spray. Regular monthly silicon-based lubrication is recommended to maintain corrosion resistance and smooth operation in harsh coastal environments - see the Maintenance Guide above. Do not use oil-based products.
Borg Locks Warranty - 12 Months (Australia)
All Borg locks are warranted against mechanical defects in materials and workmanship under normal use and service for a minimum of 12 months from date of sale. The warranty does not cover damage arising from misuse, vandalism, or improper installation beyond the documented code change procedure. The lock must not be dismantled - doing so will invalidate the warranty.
All Borg locks are warranted against mechanical defects in materials and workmanship under normal use and service for a minimum of 12 months from date of sale. The warranty does not cover damage arising from misuse, vandalism, or improper installation beyond the documented code change procedure. The lock must not be dismantled - doing so will invalidate the warranty.
Purchased through Terry's Locksmiths? Contact Terry's Locksmiths first - we'll manage your warranty claim on your behalf. This warranty operates alongside your rights under the Australian Consumer Law.
PDF Downloads
Borg BL2107 ECP Technical Data Sheet (PDF)
The manufacturer technical data sheet for this exact model - features, specifications and dimensioned drawings.
The manufacturer technical data sheet for this exact model - features, specifications and dimensioned drawings.
Borg Easicode Pro (ECP) Instructions V4 (PDF)
On-door code change steps and spindle fitting/positioning guidance, applicable across Borg's 2000 ECP model range.
On-door code change steps and spindle fitting/positioning guidance, applicable across Borg's 2000 ECP model range.
Borg Locks Servicing Guide (PDF)
General maintenance and servicing guidance for Borg mechanical pushbutton keypad locks.
General maintenance and servicing guidance for Borg mechanical pushbutton keypad locks.
Borg BL2107 - FAQ, Setup and Owner's Guide
Everything below is here to help you buy, install, code and live with your Borg BL2107 marine grade deadbolt. For the wider mechanical digital category see our Mechanical Digital Locks Buyer's Guide chapter, and for the full Digital Mechanical Locks range see the category page.
Access, Egress and Locking
What does "single-sided" mean on the BL2107?
It means the keypad only exists on the outside face of the door. The inside is a plain turning handle that always operates the deadbolt freely - lock or unlock - with no code required at any time. This is the opposite configuration from the back-to-back Borg BL2127, which has a full keypad on both sides. Our explainer on double-sided locks covers when the BTB configuration is the better choice instead.
It means the keypad only exists on the outside face of the door. The inside is a plain turning handle that always operates the deadbolt freely - lock or unlock - with no code required at any time. This is the opposite configuration from the back-to-back Borg BL2127, which has a full keypad on both sides. Our explainer on double-sided locks covers when the BTB configuration is the better choice instead.
Why would I want the BL2127 instead of this one?
Choose the back-to-back BL2127 when you genuinely want the same level of code control on both sides - a side gate to a pool-adjacent yard, a shared boat shed, or a commercial gate where entry and exit both need auditing. For a normal front door or gate where anyone inside should always be able to get out freely, this single-sided BL2107 is almost always the right choice.
Choose the back-to-back BL2127 when you genuinely want the same level of code control on both sides - a side gate to a pool-adjacent yard, a shared boat shed, or a commercial gate where entry and exit both need auditing. For a normal front door or gate where anyone inside should always be able to get out freely, this single-sided BL2107 is almost always the right choice.
Is codeless locking the same as holdback or passage mode?
No. Codeless locking just means you can secure the door from inside with a turn of the knob, no code needed. A holdback (or passage) mode, offered on some other Borg models, instead holds the lock open so it won't lock at all until manually released. The BL2107 has no holdback function - it always locks when the inside knob is turned that way. See our guide to passage mode vs holdback mode if you're comparing options across the Borg range.
No. Codeless locking just means you can secure the door from inside with a turn of the knob, no code needed. A holdback (or passage) mode, offered on some other Borg models, instead holds the lock open so it won't lock at all until manually released. The BL2107 has no holdback function - it always locks when the inside knob is turned that way. See our guide to passage mode vs holdback mode if you're comparing options across the Borg range.
Code Change and Lockout
How is Easicode Pro different from the standard Borg 2000 series code change?
Standard Borg 2000 series locks need to come off the door to change the code - a bench job. Easicode Pro changes the code with the lock still fitted, from the keypad itself. See the full step-by-step code change guide above, or our general guide to changing codes on Borg ECP models for how this compares to the tumbler-bench method used elsewhere in the range.
Standard Borg 2000 series locks need to come off the door to change the code - a bench job. Easicode Pro changes the code with the lock still fitted, from the keypad itself. See the full step-by-step code change guide above, or our general guide to changing codes on Borg ECP models for how this compares to the tumbler-bench method used elsewhere in the range.
I've forgotten the code and can't get in from outside - what now?
Because this model has no key override, a forgotten or disabled-plug-locked code means no mechanical backup entry from the outside on this SKU - though you can always still get out (or back in via the inside handle if you're already inside). Keep the code recorded somewhere secure. If a physical key backup matters for your application, the Borg BL7701 is a heavier duty option that includes one. Contact Terry's Locksmiths for lockout assistance.
Because this model has no key override, a forgotten or disabled-plug-locked code means no mechanical backup entry from the outside on this SKU - though you can always still get out (or back in via the inside handle if you're already inside). Keep the code recorded somewhere secure. If a physical key backup matters for your application, the Borg BL7701 is a heavier duty option that includes one. Contact Terry's Locksmiths for lockout assistance.
Marine Grade, Salt Spray and Weather
What does "MG Pro" and 1,000 hours salt spray actually mean?
MG Pro is Borg's marine grade coating tier, and 1,000 hours is the duration the finish was tested to withstand a continuous salt spray without failing per the relevant test standard - a corrosion-resistance benchmark, not a literal hours-of-use figure. Our MG Pro explainer and its salt spray testing section break down how this compares to other Borg coating tiers and AS 4145.2 classes.
MG Pro is Borg's marine grade coating tier, and 1,000 hours is the duration the finish was tested to withstand a continuous salt spray without failing per the relevant test standard - a corrosion-resistance benchmark, not a literal hours-of-use figure. Our MG Pro explainer and its salt spray testing section break down how this compares to other Borg coating tiers and AS 4145.2 classes.
How does a fully mechanical lock like this compare to an electronic one in a coastal home?
There's no battery to go flat and no electronics to fail from moisture ingress - the entire lock is mechanical. That's a genuine advantage in a harsh coastal environment. See the realities of electronic door locks for an honest look at the trade-offs on the electronic side.
There's no battery to go flat and no electronics to fail from moisture ingress - the entire lock is mechanical. That's a genuine advantage in a harsh coastal environment. See the realities of electronic door locks for an honest look at the trade-offs on the electronic side.
How often should I lubricate a coastal installation?
Monthly, minimum, in exposed coastal or marine locations - see the full Maintenance Guide above for the exact steps and the annual deeper-clean procedure. A silicon-based lubricant such as GT85 is recommended; oil-based products like WD-40 attract salt-laden dirt and grit rather than repelling it.
Monthly, minimum, in exposed coastal or marine locations - see the full Maintenance Guide above for the exact steps and the annual deeper-clean procedure. A silicon-based lubricant such as GT85 is recommended; oil-based products like WD-40 attract salt-laden dirt and grit rather than repelling it.
Installation and Fitting
How do I know whether I need the 60mm or 70mm backset?
You don't need to choose at time of order - both followers are included in the box, and you select the correct one to match your door's existing mortice position during installation. Not sure how to measure? See our guide to measuring your lock backset.
You don't need to choose at time of order - both followers are included in the box, and you select the correct one to match your door's existing mortice position during installation. Not sure how to measure? See our guide to measuring your lock backset.
My door or gate is right at the edge of the 35-85mm range - what should I check?
The lock body and standard fixings suit 35-85mm door thicknesses with the supplied 120mm spindle. If you're specifying for a heavier gate frame outside this range, contact Terry's Locksmiths to confirm fit before ordering rather than guessing - our advice and installation service can help.
The lock body and standard fixings suit 35-85mm door thicknesses with the supplied 120mm spindle. If you're specifying for a heavier gate frame outside this range, contact Terry's Locksmiths to confirm fit before ordering rather than guessing - our advice and installation service can help.
Does the spindle need to be cut for a thinner door?
Possibly. Use the longest spindle supplied and only trim from the inside handle side if it's too long for your door - never cut the keypad side, since the full bladed portion is needed there to reach the back of the cylinder. Full guidance is in the Easicode Pro Instructions PDF.
Possibly. Use the longest spindle supplied and only trim from the inside handle side if it's too long for your door - never cut the keypad side, since the full bladed portion is needed there to reach the back of the cylinder. Full guidance is in the Easicode Pro Instructions PDF.
Suitability
Is this a good fit for a pool boundary gate?
Better than a back-to-back model, since free inside egress is generally what pool barrier rules want - self-closing, self-latching hardware with no code needed to exit. It's still worth confirming with a licensed pool safety inspector for anything forming part of the pool barrier itself, since specific self-latching height and closing-force requirements vary. See our canonical guide to pool gates and mechanical digital locks for the full treatment.
Better than a back-to-back model, since free inside egress is generally what pool barrier rules want - self-closing, self-latching hardware with no code needed to exit. It's still worth confirming with a licensed pool safety inspector for anything forming part of the pool barrier itself, since specific self-latching height and closing-force requirements vary. See our canonical guide to pool gates and mechanical digital locks for the full treatment.
Is this suitable for a busy commercial entrance?
No - it's built for light to medium use, not high-traffic commercial doors. For that application see the Lockwood 3572DX, Borg BL7701 or Carbine CDL7100SC-HD heavy duty ranges.
No - it's built for light to medium use, not high-traffic commercial doors. For that application see the Lockwood 3572DX, Borg BL7701 or Carbine CDL7100SC-HD heavy duty ranges.
How long should I expect a lock like this to last?
Mechanical digital locks are generally very durable since there's no battery or circuit board to age - see our guide to how long digital door locks last for a realistic, brand-neutral view of lifespan across mechanical and electronic options.
Mechanical digital locks are generally very durable since there's no battery or circuit board to age - see our guide to how long digital door locks last for a realistic, brand-neutral view of lifespan across mechanical and electronic options.
Related Products, Guides and Chapters
Related products: Borg BL2127 (back-to-back sibling) · Borg BL2301SC (lever handle, non-ECP alternative) · Borg BL7701 (heavy duty, key override) · Lockwood 3572DX (heavy duty) · Carbine CDL7100SC-HD (heavy duty)
Guides and blogs: MG Pro & ECP Explained · Changing Codes on Mechanical Digital Locks · Latch vs Bolt Mechanical Digital Locks · What Is Bolt Throw and Why Does It Matter · Secondary Locks & the One-Penetration Principle · Measuring Your Lock Backset · Understanding Door Handing in Australia · Passage Mode vs Holdback Mode · Why Double-Sided Locks Are a Smart Choice for Gates · How Long Do Digital Door Locks Last · The Realities of Electronic Door Locks
Buyer's Guide: Ch 16 - What Is Mech-Digi · Ch 16 - Latch or Bolt · Ch 16 - Gates · Ch 16 - Code Changing · Ch 16 - Choosing Between Options
What's in the Box - Borg BL2107
- 1 x BL2107 exterior keypad assembly (Matt Black marine grade)
- 1 x interior knob assembly
- 1 x 25mm throw mortice deadbolt with dual 60mm/70mm backset follower
- 1 x flat bladed sprung spindle (120mm)
- 1 x code change key
- Code change disabling plug
- Fixings and installation hardware to suit door thickness up to 85mm
Borg BL2107 Marine Grade Easicode Pro - Real Installations
Installed by Terry's - Borg BL2107 Marine Grade on white front door, Main Beach QLD
Borg BL2107 - Dimensions
External keypad: 41mm W x 142mm H x 23mm D | Internal handle: 41mm W x 142mm H x 40mm D
Mortice deadbolt - Retracted
Mortice deadbolt - Extended (25mm throw)
Borg BL2107 - Product Brochure
Page 1 - Technical data sheet and product overview
PDF Files - BL2107MGPROECP
Borg BL2107 ECP Technical Data Sheet (PDF)
The manufacturer technical data sheet for this exact model - features, specifications and dimensioned drawings.
The manufacturer technical data sheet for this exact model - features, specifications and dimensioned drawings.
Borg Easicode Pro (ECP) Instructions V4 (PDF)
On-door code change steps and spindle fitting/positioning guidance, applicable across Borg's 2000 ECP model range.
On-door code change steps and spindle fitting/positioning guidance, applicable across Borg's 2000 ECP model range.
Borg Locks Servicing Guide (PDF)
General maintenance and servicing guidance for Borg mechanical pushbutton keypad locks.
General maintenance and servicing guidance for Borg mechanical pushbutton keypad locks.
Borg Locks Warranty
Borg products sold in Australia are covered against mechanical defects in materials and workmanship under normal use and service. Warranty claims are handled by Terry's Tradies Pty Ltd and its associated websites, trading names, and subsidiaries.
Warranty Summary
What the Warranty Covers
- Mechanical defects in materials and workmanship
- Defects arising under normal use and service conditions
- Repair or replacement of defective units at the discretion of the Australian distributor (LSC)
What the Warranty Does Not Cover
- Damage arising from misuse, vandalism, or abuse
- Damage resulting from improper installation
- Locks that have been dismantled - dismantling invalidates the warranty
- Normal wear and tear
- Cosmetic damage not affecting function
How to Make a Claim
For full returns and warranty claim procedures, visit our Returns & Warranty page - this is kept up to date and is the authoritative reference for current claim steps.
- Contact Terry's Tradies Pty Ltd first if you purchased through us or one of its associated trading names - we will assess the issue and manage the warranty process with LSC on your behalf. You do not need to contact LSC or Borg Locks UK directly.
- Have your proof of purchase ready (receipt or order confirmation).
- Warranty claims for Borg products in Australia are processed through LSC, the authorised Australian importer and distributor. Where an item is returned to LSC, freight charges must be prepaid and the item returned within the warranty period.
- If LSC finds the returned item to be defective, it will be repaired or replaced, and a detailed assessment report is provided to the customer after examination.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The Borg manufacturer warranty above operates alongside - and does not limit - these statutory rights.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The Borg manufacturer warranty above operates alongside - and does not limit - these statutory rights.
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