Borg BL5001 Mechanical Digital Lock - Lever/Lever - Fire Rated - Multiple Finishes Including Marine Grade Pro
At A Glance
The Borg BL5001 is a medium-heavy duty fully mechanical digital lock from the BL5000 series - a step up from the lighter BL2000 family in clutch strength, coding chamber robustness, and cycle endurance. It suits a wide range of commercial and institutional applications, with fire rating to AS 1905.1-2005 (up to 4 hours depending on the doorset) and a cycle life of 100,000 operations. The fully mechanical design needs no batteries, no wiring and no power source of any kind.
The clutching lever on the keypad face remains free-turning until the correct PIN is entered, then engages to retract the latch. The inside lever is always free to turn, providing immediate egress from the secure side without any code. A free passage function via the F button lets the outside lever open the door without the code during busy periods, and the F piece can be taken out On The Bench if the function is never wanted.
The code is changed On The Bench - the lock comes off the door and the cover panel is lifted to reposition the red coded and blue uncoded code pieces with the included tweezers. For on-door Easicode Pro code change combined with Marine Grade Pro construction, see the BL5001MGPROECP - a separate listing that is not fire tested.
Four finish variants are available. The BL5001MGPRO (Black MG Pro) is not simply a colour choice - it carries 316 stainless steel internal components with MG Pro marine external coating, tested to 1,000 hours of continuous salt spray, and corrosion resistance warranted for 12 months. The other three finishes - satin stainless, satin chrome and polished brass - suit sheltered or internal applications. The MG Pro specification and what it means for coastal environments is explained in detail in our blog.
Usually ships same day if ordered before 11am AEST (excludes weekends and Queensland public holidays).
The BL5001 and its finish variants, including the Black Marine Grade Pro BL5001MGPRO, have been successfully tested up to 4 hours (depending on the type of doorset) on fire door assemblies in accordance with Australian Standard AS 1905.1-2005, Part 1: Fire Resistant Doorsets. The Easicode Pro BL5001MGPROECP is a separate listing and is not fire tested. The fire rating is doorset-dependent - confirm with the doorset manufacturer that all hardware in the assembly, including hinges, seals and closers, is rated and compatible. For a full guide to fire door lock compliance, see Fire Door Types and Smart Lock Certification and the heavy duty lock fire door section.
The black Marine Grade Pro variant of the BL5001 uses 316 stainless steel internal components under the MG Pro marine external coating, salt spray tested to 1,000 continuous hours - a laboratory cabinet result (the finish held up that long in continuous salt fog), not a promise of service life on the coast, and a materially different specification to the other three finishes. Choose BL5001MGPRO for coastal, beachside, pool and marine environments; choose SS, SC or PB for sheltered or interior applications. Our post on MG Pro, ECP and salt spray ratings explains the difference between MG Pro 2 and standard marine grade in detail.
Borg warrants corrosion resistance on the MG Pro finish for 12 months from date of sale under specified conditions - the routine in the maintenance notes keeps those conditions met; see the warranty details.
The inside lever is always free to turn, so no code is ever needed to open the door from inside - the behaviour exit paths and fire doors expect. If you need a code on both faces instead, the back-to-back BL5051 does that - but a back-to-back lock needs a code to get out, so it is not for fire doors, emergency exit or fire egress doors. Exit path logic is unpacked in our commercial guide.
Entirely mechanical - no power source, no wiring and no battery maintenance at any point. What makes this different from a smart lock, and why it suits commercial fire doors, is explained in Buyer's Guide Chapter 16 - Mechanical Digital Locks.
This is a non-ECP model: changing the PIN means taking the lock off the door and working On The Bench. Remove the 4 red screws, lift the cover panel carefully (springs are attached), hold C down throughout, then reposition the red (coded) and blue (uncoded) code pieces with the supplied tweezers - square cut-outs facing outward, coloured marks facing upward. Replace the cover, tighten the screws and test the new code before refitting. It is a fiddly job the first time - full procedure with photos is in our code change guide and the Borg standard chamber section, and Borg's own steps are in the BL5000 Series Non-ECP Manual (PDF). For on-door code change without removal, see the BL5001MGPROECP - not fire tested, so not for fire doors.
Enter the code and press F before you push the lever down: the outside lever then stays free and withdraws the latch without a code until you cancel it - useful during busy periods. To cancel, press F then C. If free passage is never wanted - on a door that must always need the code, for example - the F piece can be taken out On The Bench (the BLSFTUMBLER puts it back). For the differences between passage mode and holdback, see our passage mode vs holdback guide.
Borg makes the BL5000 series for medium to heavy duty doors, with a strengthened clutch and coding chamber, and cycle tests it to 100,000 operations; with the AS 1905.1-2005 fire rating that makes this a commercial-grade specification for institutional and strata doors.
For the heaviest commercial traffic consider the Lockwood 3572DX, Borg BL7701, or Carbine CDL7200LL-HD - see what separates heavy duty from medium-heavy duty.
Accepts one active PIN code at a time - there is no audit trail and no per-user codes, the honest trade-off of every mechanical digital lock (see the limitations).
Key Features
- Medium-heavy duty BL5000 series - strengthened clutch and coding chamber; cycle tested to 100,000 operations.
- Clutching external lever - free-turning until the correct code is entered; entering the code releases the lever to retract the latch.
- Inside lever always free to turn for immediate egress from the secure side - no code required to exit. The egress function cannot be disabled, which is why this model suits fire door applications.
- Fire rated to AS 1905.1-2005 in every finish, including the Black MG Pro BL5001MGPRO, for use on fire door assemblies (up to 4 hours depending on doorset) - see the Fire Door range for all fire-rated options.
- Fully mechanical - no batteries, no wiring, no power source; browse the full Digital Mechanical Locks range.
- Over 2,000 non-sequential code combinations (Borg BL5000 Series Brochure); 10 numbered buttons (1-5 / 6-0) plus F (free passage) and C (clear).
- Free passage function via the F button - the F piece can be taken out On The Bench if not required.
- On The Bench code change - the lock comes off the door to rearrange the red coded and blue uncoded code pieces; the bench method is detailed in our code change guide.
- No mechanical key override on any BL5001 finish - for a keyed way in, see the BL5701 (key override built into the lever).
- Soft grip lever handles on both sides - lever/lever configuration.
- 60mm heavy duty tubular latch (70mm latch available separately - see Accessories).
- Door thickness 35-54mm on standard fixings.
- Reversible on site for left-hand or right-hand door installations.
- Available in four finishes: Black MG Pro (316SS internals + 1,000hr salt spray tested), Satin Stainless, Satin Chrome and Polished Brass.
- Browse the full PIN Code lock range for other single-keypad options across the store.
Access Methods
This is a mechanical digital lock: the outside keypad is the only way in, and the inside lever is always free for exit. There is no app, fob, card or key override on any BL5001 finish - for a keyed way in, see the BL5701 (key override built into the lever) or the heavy duty BL7701.
What's in the Box

- 1 x Borg BL5001 external keypad and lever assembly
- 1 x inside lever handle assembly
- 1 x 60mm heavy duty tubular latch
- 1 x strike plate and box keep
- 2 x spindles (80mm and 90mm)
- M4 fixing screws (40mm, 50mm, 60mm options)
- 4 x 16mm screws
- 2 x coded code pieces (red - spare)
- 2 x non-coded code pieces (blue - spare)
- 1 x tweezers (for the On The Bench code change)
- 1 x hex wrench (Allen key)
- 1 x handle screw rubber grommet
Suitable Uses
- Fire-rated door assemblies on commercial, strata and residential properties (all finishes) - see our Fire Door category and the guide to fire door compliance for apartments.
- Coastal, beachside, pool and marine environments - specify BL5001MGPRO (Black MG Pro); for the ECP code change upgrade specify BL5001MGPROECP (not fire tested - not for fire doors).
- Sheltered external applications - BL5001SS (satin stainless).
- Internal commercial, amenities and storeroom doors where a fire-rated, battery-free PIN access solution is required - any finish suits.
- Medium to heavy usage areas where 100,000 cycles and AS 1905.1-2005 fire rating matter - commercial hardware context.
- DDA-accessible installations where lever handles are required to reduce grip force - see also the flat-bar DDA lever option BL5401SSDDA for AS 1428.1 compliance. DDA guidance at the Buyer's Guide commercial section.
Available Finish Options
Black MG Pro
BL5001MGPRO
Satin Stainless
BL5001SS
Satin Chrome
BL5001SC
Polished Brass
BL5001PB
All finishes share the same mechanical specification. BL5001MGPRO is the only variant with 316SS internals and 1,000hr salt spray testing - confirm the correct finish before ordering for coastal environments.
BL5001 - Item Codes and Finish Variants
The BL5001MGPRO (Black MG Pro) is NOT simply a colour option - it carries 316 stainless steel internal components and 1,000hr salt spray testing, a materially different specification to the other three finishes (satin stainless, satin chrome and polished brass).
All BL5001 variants change their code On The Bench (lock removal required), suit doors 35-54mm thick, and are fire rated to AS 1905.1-2005. For on-door Easicode Pro code change with Marine Grade Pro construction, see the BL5001MGPROECP - a separate listing that is not fire tested.
Accessories and Spare Parts
The BL5001 sits on Borg's 5000-series service-part platform. We stock the parts that keep these locks in service for years - from replacement keypads, handles, latches and springs to adaptor kits that let a Borg 5000-series keypad fit a legacy Lockwood mortice lockcase. See our post on why our mech-digi range beats hardware store imitations for context on parts availability.
The BL5000KMG spare keypad is in chrome plated external grade finish. For the BL5001MGPRO coastal variant, confirm the finish match before ordering - the chrome keypad is not the MG Pro finish and should not be used as a like-for-like replacement in a corrosive coastal environment without approval. Contact us to confirm the right part for your application.
Borg's 5000 Series Accessories flyer (PDF) lists the keypad-only spares and the Lockwood conversion kits.
Full Specifications
Dimensions
Frequently Asked Questions
On The Bench. Remove the lock from the door, turn the keypad face-down, remove the 4 red screws and lift the cover panel carefully (springs are attached). Hold C down throughout. Using the included tweezers, reposition the red coded and blue uncoded code pieces for your new code - all square cut-outs facing outward and coloured marks facing upward. Replace the cover, tighten the screws, and test the new code before refitting. The code is non-sequential - 1234 can be entered as 4321, 3412 and so on. The full Borg standard chamber procedure with photos is on our blog, and the Non-ECP Manual (PDF) has Borg's step-by-step.
No. The BL5001MGPRO has 316 stainless steel internal components and the MG Pro marine external coating, salt spray tested to 1,000 continuous hours. The other BL5001 variants - satin stainless, satin chrome and polished brass - are not rated to the same marine grade specification. For coastal, beachside, pool or saltwater-adjacent environments specify BL5001MGPRO - or the BL5001MGPROECP if on-door code change is also needed. See our guide on what MG Pro means and the honest corrosion comparison across the three major brands.
The BL5001MGPROECP adds Borg's Easicode Pro (ECP) on-door code change - no lock removal, about 10 seconds on the door by Borg's figure - and suits doors up to 80mm thick. The BL5001 changes its code On The Bench and suits doors up to 54mm on standard fixings. The BL5001 is fire tested to AS 1905.1-2005 in every finish; the BL5001MGPROECP is not fire tested, so it is not for fire doors. Both come in Marine Grade Pro black. If codes will change often without a locksmith, the ECP model is the better choice. The ECP explainer covers what Easicode Pro involves.
Enter the code and press F before you push the lever down: the outside lever then stays free and withdraws the latch without a code until you cancel it. To cancel, press F then C. To take the function out altogether: with the lock off the door and the cover panel lifted, hold C down and lift the F piece out with the tweezers (the BLSFTUMBLER puts it back). The passage mode vs holdback guide explains when each mode suits different access-control scenarios.
Yes - the BL5001 and its finish variants, including the Black MG Pro BL5001MGPRO, are tested to AS 1905.1-2005 (up to 4 hours, depending on the type of doorset). The Easicode Pro BL5001MGPROECP is not fire tested. The fire rating is doorset-dependent, not just a lock specification: the full assembly - hinges, seals, closers and the lock together - must be tested and certified as a unit. Confirm with the doorset manufacturer before specifying, and see our guide to fire door lock compliance for apartments and fire door types and certification.
Additional Information
Monthly: wipe the keypad, both levers and the exposed latch with a light spray of silicon-based lubricant (such as GT85) and remove the excess with a soft cloth. Do not use oil-based lubricants such as WD-40 - they attract dirt and wear down internal parts over time. Annually: remove the lock from the door, spray the inside through the code piece holes on the reverse of the keypad with silicon-based lubricant, spray all fixings, accessories and the latch with silicon-based lubricant, then press each button and operate both levers several times to confirm smooth operation. On the BL5001MGPRO, the MG Pro coating resists salt attack but does not exempt the lock from this care - keeping to the routine keeps the corrosion warranty conditions met. Full steps are in the Borg Lock Servicing Guide (PDF).
The BL5001 is fire rated to AS 1905.1-2005 in every finish, including the BL5001MGPRO. When specifying on a fire door, confirm that all other hardware in the fire door assembly - hinges, seals, closers and keeper/strike - is also fire rated and compatible with the doorset certification. The rating is always door-assembly-dependent, and a lock that is fire tested on one doorset cannot simply be assumed to keep that rating on a different doorset without independent testing. Our fire-rated certification reference and the Fire Door chapter of the Buyer's Guide cover the compliance landscape in detail.
The code can be set with the lock on or off the door, and it is strongly recommended to set and verify it On The Bench before installation - that avoids pulling a fitted lock for its first change and lets you test the code thoroughly first. Use 3 to 7 digit codes with the spare code pieces supplied - the more pieces in the coded position, the more combinations are available. The common bench method traps are documented on our code change blog.
The BL5000-series platform can be mounted to legacy Lockwood mortice lockcases via adaptor kits, converting an older key-operated lockset to PIN code access without replacing the door hardware. The BL50013572K suits the Lockwood 3572 (single-sided), the BL50013572KBTB the back-to-back version, and the BL50013582K the 3582 (open-out only). The Borg-to-Lockwood 3572 pairing is also covered in the Lockwood vs Borg vs Carbine comparison.
The BL5001 holds a single active PIN at any time, and code changes mean taking the lock off the door. For high-rotation environments - staff onboarding, contractor management, short-term rental - that is a meaningful operational constraint, and the BL5001MGPROECP (on-door code change in about 10 seconds) is the better fit - except on a fire door, as the BL5001MGPROECP is not fire tested. The honest limitations of mechanical digital locks are covered in full in our explainer.
Warranty
All Borg locks are warranted against mechanical defects in materials and workmanship under normal use and service for a minimum of 12 months from date of sale. The warranty does not cover damage arising from misuse, vandalism, or improper installation. The lock must not be dismantled - doing so will invalidate the warranty. Proof of purchase required for all claims.
Download PDF Resources
Borg's five-page manual for the On The Bench BL5000 series - parts, handing, BL5001 fitting (mortise sizes and spindle selection), the code change, the F button free passage function, troubleshooting and the drilling template.
One-page drilling template named for the BL5001, BL5201 and BL5401 - 159mm hole centres with 60mm or 70mm backset marks for the through-door and latch preparation.
The BL5000 series in one page - handle styles, lock options, features (over 2,000 combinations, 100,000 cycles, free passage), finishes and dimensioned drawings of the keypads and inside handles.
One-page accessories flyer for the BL5000 series - the keypad-only spares (BL5000KSC / BL5000KSS), the Lockwood 002, 3572 and 3582 conversion kits and the SPBL5001 scar plates. It dates from 2009, so check current item codes with us.
Borg's general maintenance guide for pushbutton keypad locks - monthly silicone-based lubricant care and an annual full service. This is the routine to follow for this lock.
Borg BL5001 - FAQ, Specifier and Owner's Guide
Everything below helps you buy, install, operate and service the BL5001. For the full mechanical digital lock picture see Buyer's Guide Chapter 16 - Mechanical Digital Locks. For brand comparison see Lockwood vs Borg vs Carbine.
Fire Rating and Compliance
The BL5001 has been tested as part of fire door assemblies (the whole door system - door, frame, seals, hinges, closer, and lock together) and passed for up to 4 hours in that context. The rating is not a standalone lock property. On a different doorset the result may differ, which is why you confirm the specific assembly certification with the doorset manufacturer before specifying. For the mechanics of fire testing in Australia see Fire Door Types and Smart Lock Certification.
No - free passage is not holdback. In free passage the outside lever simply withdraws the latch without a code; it does not hold the door open. Whether a door may be left openable without a code is a question for the building's certifier and the doorset's requirements - on a door that must always need the code, take the F piece out On The Bench so free passage cannot be engaged. The differences between passage mode and holdback, including the fire door notes, are in Passage Mode vs Holdback Mode.
The lever/lever configuration and the inside lever's free operation (no grip required to exit) are DDA-favourable. However, the AS 1428.1 standard for DDA compliance is prescriptive about lever geometry, including the flat-bar lever profile. If the installation is being assessed against AS 1428.1 specifically, consider the BL5401SSDDA which is specifically designed to that standard with an AS 1428.1 flat-bar DDA lever. The DDA options section of the heavy duty lock guide covers the key products.
Marine Grade and Coastal Selection
BL5001MGPRO only. It is the only variant with 316 stainless steel internals and 1,000-hour salt spray testing. The other three finishes are not built for coastal or pool exposure. If you also need on-door code change, the BL5001MGPROECP combines MG Pro with Easicode Pro - it is not fire tested, so not for fire doors. Our guide to where MG Pro is needed explains the selection logic.
In sheltered external locations - where the lock is protected from direct rain and spray - yes. The satin stainless finish is suited to sheltered external. For locations with direct weather exposure, salt air, or salt spray, the BL5001MGPRO is the correct specification. "Sheltered external" means under an awning or verandah with no direct sea-spray or pool splash exposure - not waterfront or beachside. The realities of coastal environments for door hardware are covered on our blog.
No - the 12-month corrosion resistance warranty applies specifically to the BL5001MGPRO finish. The other three finishes carry the standard 12-month materials and workmanship warranty only. For the MGPRO warranty to apply, the required maintenance schedule (monthly silicon lubricant, annual internal servicing) must be followed.
Codes and Code Change
No. Like all Borg mechanical coding chambers, only the combination of buttons pressed counts - not the sequence. So 1234 is entered successfully as 1234, 4321, 3412, 2143 or any other order. This is inherent to how mechanical coding chambers work. The implication is that every button in your code must be distinct - if you use the same button twice in a traditional sense, the chamber only registers it once. Choose a spread of buttons rather than repeated digits.
There is no factory reset - but the code is recoverable. With the lock off the door and the cover panel lifted, the red coded pieces show which buttons are in the code, and we can do it for you if you would rather not. Keep the current code documented securely. The Borg standard chamber section covers code identification and recovery.
3 to 7 digits, set by how many code pieces you place in the coded (red) position. The lock ships with 2 red and 2 blue spare code pieces in addition to those already in the chamber. More coded pieces means more combinations; fewer means simpler codes but fewer combinations. Borg's over-2,000 combinations figure is for the series as a whole. The Non-ECP Manual (PDF) has the detailed code piece positioning instructions.
Installation and Fit
Timber, composite, steel or aluminium doors 35-54mm thick on the standard fixings. The drilling template is in the BL5001, BL5201 and BL5401 Drilling Template (PDF). For aluminium narrow-stile frames or gates, the BL5001 may not be a straight fit without a scar plate - check the stile width against the base dimensions before ordering.
The standard latch included is 60mm backset. A 70mm latch is available separately - the BLL500070 in satin chrome, listed in the Accessories table on the main tab. The Non-ECP User Manual (PDF) includes the latch installation instructions and the available backset options.
No - it is reversible on site for left-hand or right-hand doors. The handing procedure is in the Non-ECP Manual (PDF). Note that the handing chart in that manual covers both the BL5001 and the wider BL5000 series.
Yes, via the dedicated adaptor kits. The BL50013572K suits the Lockwood 3572 (single-sided) and BL50013572KBTB for back-to-back. The BL50013582K suits the Lockwood 3582 on outward-opening doors. The retrofit approach is popular in commercial buildings where the existing door hardware is retained and only the lock cylinder and escutcheon are replaced with the Borg keypad.
Spares and Servicing
Plenty - the BL5001 sits on the 5000-series parts platform. Spare keypads (BL5000KSC / BL5000KSS in satin chrome or satin stainless, and the chrome plated BL5000KMG), the BL5001HMG lever handle, 60mm, 70mm and 28mm latches, spindles, knobs, springs, spare code pieces, the BLSFTUMBLER F piece, gaskets and scar plates are all separately orderable - see the Accessories table on the main tab. Borg's accessories flyer (PDF Files tab) covers the keypad-only and Lockwood conversion kits.
Monthly, a light wipe of the keypad, levers and exposed latch with a silicon-based lubricant (such as GT85) - never an oil-based lubricant such as WD-40. Once a year, take the lock off the door, spray through the code piece holes on the back of the keypad and over the fixings and latch, then check every button and both levers. Renew the gasket whenever the lock comes off the door. The full schedule is in the Borg Servicing Guide (PDF Files tab).
The BL5001 sits in the middle tier - stronger and more cycle-durable than the lighter BL2000 range, but below the heavy duty tier of the Lockwood 3572DX mortice keypad and the Carbine CDL7200LL-HD. The 3572DX drives a mortice lockcase; the CDL7200LL-HD is built for the highest traffic with BCA lever options; the BL5001 brings AS 1905.1 fire rating, four finishes including coastal MG Pro, and a deep spare-parts range. See the full Lockwood vs Borg vs Carbine comparison and the heavy duty vs medium-heavy duty decision guide.
Related Products, Guides and Chapters
Easicode Pro marine variant: BL5001MGPROECP
Tubular latch siblings: BL5201MG (external grade) - BL5201SC (satin chrome)
Euro mortice siblings: BL5000SC (single-sided) - BL5050SC (back-to-back)
Key override: BL5701 - BL7701 (heavy duty, SFIC)
DDA flat bar: BL5401SSDDA - BL5401SSDDAECP - BL5401DDAMGPROECP
Back-to-back: BL5051 - BL5051MGECP - BL5051MGPROECP - BL5771MGPROECP - BL5101 (knob) - BL5151SC (knob / lever)
Heavy duty alternatives: Borg BL7701 - Lockwood 3572DX - Carbine CDL7200LL-HD
Spares: BL5000KSC / BL5000KSS - BL5000KMG - BL5001HMG - BLSFTUMBLER - BL50013572K
Buyer's Guide chapters: Ch 16 - Mechanical Digital Locks - Ch 05 - Fire Door Smart Locks
Key blogs: Lockwood vs Borg vs Carbine - Heavy Duty Commercial Mechanical Digital Locks - MG Pro and ECP Explained - Changing Codes on Mechanical Digital Locks - Passage Mode vs Holdback Mode - Fire Door Types and Certification - Scar Plates Guide - Why Our Mech-Digi Range Beats Hardware Store Imitations
What's In The Box - Borg BL5001
- 1 x Borg BL5001 external keypad and lever assembly
- 1 x inside lever handle assembly
- 1 x 60mm heavy duty tubular latch
- 1 x strike plate and box keep
- 2 x spindles (80mm and 90mm)
- M4 fixing screws (40mm, 50mm, 60mm options)
- 4 x 16mm screws
- 2 x coded code pieces (red - spare)
- 2 x non-coded code pieces (blue - spare)
- 1 x tweezers (for the On The Bench code change)
- 1 x hex wrench (Allen key)
- 1 x handle screw rubber grommet
Borg BL5000 Series - Dimensions
Borg BL5000 Series - Product Brochure
PDF Files - Borg BL5001
Borg's five-page manual for the On The Bench BL5000 series - parts, handing, BL5001 fitting (mortise sizes and spindle selection), the code change, the F button free passage function, troubleshooting and the drilling template.
One-page drilling template named for the BL5001, BL5201 and BL5401 - 159mm hole centres with 60mm or 70mm backset marks for the through-door and latch preparation.
The BL5000 series in one page - handle styles, lock options, features (over 2,000 combinations, 100,000 cycles, free passage), finishes and dimensioned drawings of the keypads and inside handles.
One-page accessories flyer for the BL5000 series - the keypad-only spares (BL5000KSC / BL5000KSS), the Lockwood 002, 3572 and 3582 conversion kits and the SPBL5001 scar plates. It dates from 2009, so check current item codes with us.
Borg's general maintenance guide for pushbutton keypad locks - monthly silicone-based lubricant care and an annual full service. This is the routine to follow for this lock.
Borg Locks Warranty
Borg products sold in Australia are covered against mechanical defects in materials and workmanship under normal use and service. Warranty claims are handled by Terry's Tradies Pty Ltd and its associated websites, trading names, and subsidiaries.
Warranty Summary
What the Warranty Covers
- Mechanical defects in materials and workmanship
- Defects arising under normal use and service conditions
- Repair or replacement of defective units at the discretion of the Australian distributor (LSC)
What the Warranty Does Not Cover
- Damage arising from misuse, vandalism, or abuse
- Damage resulting from improper installation
- Locks that have been dismantled - dismantling invalidates the warranty
- Normal wear and tear
- Cosmetic damage not affecting function
How to Make a Claim
- Contact Terry's Tradies Pty Ltd first if you purchased through us or one of its associated trading names - we will assess the issue and manage the warranty process with LSC on your behalf. You do not need to contact LSC or Borg Locks UK directly.
- Have your proof of purchase ready (receipt or order confirmation).
- Warranty claims for Borg products in Australia are processed through LSC, the authorised Australian importer and distributor. Where an item is returned to LSC, freight charges must be prepaid and the item returned within the warranty period.
- If LSC finds the returned item to be defective, it will be repaired or replaced, and a detailed assessment report is provided to the customer after examination.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The Borg manufacturer warranty above operates alongside - and does not limit - these statutory rights.
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