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Borg Mechanical Digital BL5201MG – Lever/Lever – External Grade – Polished Chrome

Borg

Terry's In-Store Price $567.80
Terry's Online Price $417.97
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SKU:
STK BL5201MG
UPC:
9329673057380
Availability:
Usually same day dispatch (if ordered before 11am)
Colour/Finish:
Silver
Type of Handle:
Lever
Back-Set:
60mm
Type of Lock:
Tubular Latch
Access Method:
Pin Code
Feature:
Rain Resistant
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Borg Locks logo

Borg BL5201MG Mechanical Digital Lock - Lever/Lever - External Grade - Polished Chrome

At A Glance

At A Glance
PIN codePIN Code

The Borg BL5201MG is a fully mechanical, external grade digital lever lock from Borg's BL5000 series, which Borg makes for medium to heavy duty doors. The clutching outside lever needs the code; the inside lever is always free to turn for immediate exit. It is finished in polished chrome plate over 316 grade stainless steel internal components, warranted to resist corrosion in normal weather conditions for up to one year - see our environment grades explainer for how "external grade" differs from Marine Grade Pro. It suits external doors in normal weather and is not suitable for coastal or saline environments.

A 60mm heavy duty stainless steel tubular latch (12mm latch projection - see latch vs bolt formats explained) comes in the box, and the code is set On The Bench from over 2,000 combinations. It suits doors 35mm to 80mm thick - a wider range than the internal-use BL5201SC - with an optional free passage function (F button), and the 8mm square spindle drive is compatible with most leading lock brands. No batteries - see our guide to what a mechanical digital lock actually is if you're comparing this against a battery smart lock.

Dispatch
Estimated Dispatch
Usually ships same day if ordered before 11am AEST (excludes weekends and Queensland public holidays).
Free egress
Free Egress - Inside Lever Always Opens
The inside lever is always free to turn, so no code is ever needed to open the door from inside - only the outside (keypad) lever needs the code.
Corrosion resistance
External Grade - Corrosion Resistance Warranted 12 Months (Normal Weather Only)
Special layers of polished chrome finish are applied to the outer housing and lever, backed by 316 grade stainless steel internal components. Guaranteed to resist corrosion in normal weather conditions for up to 1 year from date of sale. This is a step up from the standard satin chrome finish on the internal-only BL5201SC, but it is not Marine Grade Pro - see the callout below.
Not suitable
Not Suitable for Coastal or Saline Environments
The BL5201MG uses a polished chrome plate external grade finish - not a Marine Grade Pro coating. Do not specify this lock for coastal, beachside, poolside, or saline environments. For a lever/lever lock in Marine Grade Pro (1,000 hour salt spray tested), see the Black MG Pro finish of the BL5001 and our MG Pro and ECP explained guide - the same guide's salt spray section shows exactly why the distinction matters.
60mm Heavy Duty Stainless Steel Tubular Latch - 12mm Latch Projection
The BL5201MG uses a 60mm heavy duty stainless steel tubular latch (12mm latch projection) - not a euro mortice lockcase and not a deadbolt. A standard drilled door preparation is required for the latch, cross bore, and spindle. If a mortice latch body is preferred instead, the 8mm square spindle drive is compatible with most leading mortice lock brands.
8mm Square Spindle - Compatible With Most Leading Lock Brands
The BL5201MG's outside keypad drives most mortice lock bodies on the market, not just Borg's own tubular latch - genuinely useful if you're replacing an existing lever set on an external door and want to keep the current lockcase. Our mech-digi build quality guide covers why this kind of cross-brand spindle compatibility matters when comparing options.
Free passage
Free Passage - the F Button
Enter the code and press F before you push the lever down: the outside lever then stays free and withdraws the latch without a code until you cancel it - useful for busy periods when you don't want to re-enter the code every time. To cancel, press F then C. If free passage is never wanted, the F piece can be taken out On The Bench (the BLSFTUMBLER puts it back). See Passage Mode vs Holdback Mode for how this compares to a holdback-equipped lock, and note that passage and holdback functions should never be engaged on a fire door.
On The Bench code change
Code Change - On The Bench, Not On-Door
This model's code is changed with the lock off the door - not through the door face. It's a genuinely fiddly job; see the full step-by-step below. If you think you'll want to change the code more than once a year, take a look at Borg's Easicode Pro (ECP) range instead - the code changes on the door in under a minute, with no lock removal.
No batteries
Fully Mechanical - No Batteries Required
Entirely mechanical. No power source, no wiring, and no battery maintenance at any point.
Suitable use icon
Designed for medium to heavy usage areas - external doors in normal weather (non-coastal)
Borg makes the BL5000 series for medium to heavy duty doors, with a strengthened clutch and coding chamber, and cycle tests it to 100,000 operations.
Not suitable icon
Not recommended for extremely high traffic without a servicing schedule - and not for coastal or saline sites
For a coastal door, see the Black MG Pro finish of the BL5001. For the heaviest commercial traffic (read our what actually makes a lock heavy duty guide first), consider the Borg BL7701, Lockwood 3572DX, or Carbine CDL7100SC-HD.
Single PIN only
Single PIN Code Only
Accepts one active PIN code at a time - there is no audit trail and no per-user codes, the honest trade-off of every mechanical digital lock (see the limitations).

Access Methods

This is a mechanical digital lock: the outside keypad is the only way in, and the inside lever is always free for exit. There is no app, fob, card or key override on this model.

MethodAvailableNotes
PIN CodeYesOutside keypad - single active code, over 2,000 combinations, 3 to 7 digits, On The Bench code change, no key override

Key Features

  • Clutching outside lever keypad - code required to open from outside.
  • Inside lever always free to turn - no code required to exit.
  • Medium to heavy duty BL5000 series - strengthened clutch and coding chamber, cycle tested to 100,000 operations (Borg BL5000 Series Brochure).
  • 60mm heavy duty stainless steel tubular latch - 12mm latch projection.
  • External grade polished chrome plate finish with 316 grade stainless steel internal components.
  • Corrosion resistance warranted 12 months in normal weather. Not suitable for coastal or saline environments.
  • Over 2,000 code combinations - press C, then the code (Borg BL5000 Series Brochure).
  • On The Bench code change - the lock comes off the door, see how it works.
  • Optional free passage function (F button) - see how it works.
  • 8mm square drive spindle - compatible with most leading lock brands including mortice bodies, see spindle compatibility.
  • Full size straight lever handles. Clutch protection on outside lever.
  • Fully mechanical - no batteries, no wiring, no power source.
  • Suits doors 35mm to 80mm thick.
  • Suitable for external use (non-coastal).
  • Reversible on site for left or right hand doors.

What's in the Box

Borg BL5201MG external grade polished chrome lever digital lock what's in the box showing outside keypad lever assembly inside free lever handle tubular latch strike plate spindles screws coded and uncoded code pieces tweezers hex wrench and grommet
  • Borg BL5201MG outside keypad and lever assembly (polished chrome plate)
  • Inside lever handle assembly (always free to turn, no code required)
  • 60mm heavy duty tubular latch (12mm latch projection)
  • Strike plate and keep
  • 2 x spindles (80mm and 90mm)
  • M4 fixing screws (40mm, 50mm, 60mm options)
  • 4 x 16mm screws
  • 2 x coded spare code pieces (red)
  • 2 x non-coded spare code pieces (blue)
  • Tweezers (for the On The Bench code change)
  • Hex wrench (Allen key)
  • Handle screw rubber grommet

The F piece for the free passage function is fitted in the coding chamber.

Suitable Uses

  • External and sheltered external doors in normal (non-coastal) weather conditions requiring keypad lever access with free inside egress
  • Applications where the wider 35-80mm door thickness range is needed - see how this compares to the internal-only BL5201SC
  • External commercial, strata, and amenity doors where a polished chrome external grade finish is specified
  • Doors where the 316 stainless steel internals and external grade plate finish provide enhanced corrosion resistance over standard satin chrome, without stepping up to full Marine Grade Pro
  • Medium to heavy duty doors where optional free passage mode helps through busy periods

Available Finish Options

Finish selection does not affect functionality, compliance, or performance - but does affect where the lock is suitable for use. Only the polished chrome BL5201MG is warranted for external use.

Borg BL5000 Series Lever - Related Models

The BL5201MG's nearest stablemates - same clutching-lever keypad format, different grade or duty tier. See our Borg naming conventions explainer if the model codes look cryptic.

Item Code Latch Finish Duty / Rating Notes
BL5201MG
This product
60mm tubular Polished Chrome Medium to heavy, external grade (non-coastal) Over 2,000 combinations; 35-80mm doors
BL5201SC 60mm tubular Satin Chrome Medium to heavy, internal use only Same platform, 35-54mm doors, over 2,000 combinations
BL5001 60mm tubular Multiple, incl. Black MG Pro, Satin Stainless, Satin Chrome, Polished Brass Medium-heavy, fire rated AS1905.1 Same backset, heavier duty tier; also available in Marine Grade Pro finish for genuine coastal use

Accessories and Spares

Item Use
BL5000KMG Spare outside keypad lever, external grade chrome plated - finish-matched to this product
BL5000KSC / BL5000KSS Spare outside keypad lever, satin chrome or satin stainless - a different finish tier to this product's external grade polished chrome; confirm the match with us before ordering
BL5201MGH Replacement 5201 lever handle, external grade chrome plate - the handle matched to this lock's grade
BL5201HSC Replacement 5201 lever handle, satin chrome - an internal finish; the chrome plate BL5201MGH is the external grade match
BLSFTUMBLER Spare F piece for the free passage function - order if yours is lost or you want to reinstate passage mode after removing it
SPBL5001 Scar plates, stainless steel, pack of 2 - covers old fixing holes when replacing another brand's lever set
SPBL5001MB Scar plates, black, pack of 2 - same purpose, for dark-finish door furniture
LB22 BDS weld-on lock box, galvanised steel, 202 x 200 x 35mm, silver - mounts a Borg 5000 series lock on a steel gate at 60mm backset

Full Specifications

Brand Borg Locks
Item Code BL5201MG
Series BL5000 Series - External Grade
Finish Polished Chrome Plate (external grade; not Marine Grade Pro)
Internal Components 316 grade stainless steel
Corrosion Warranty 12 months in normal weather conditions; not suitable for coastal or saline environments (see details)
Configuration Single-sided: clutching keypad lever outside; free inside lever (always free)
Latch 60mm heavy duty stainless steel tubular latch - 12mm latch projection
Backset 60mm
Code Change On The Bench - the lock comes off the door (see how it works)
Code Combinations Over 2,000 (Borg BL5000 Series Brochure); code length 3 to 7 digits
PIN Codes Stored Single PIN code only
Passage Function Yes - F button; the F piece can be removed On The Bench (see details)
Key Override No
Spindle Drive 8mm square drive (see compatibility)
Door Thickness 35-80mm
Usage Medium to heavy duty (Borg BL5000 series); external use (non-coastal)
Cycle Test 100,000 operations (Borg BL5000 series)
Reversible Yes - on site
Operation Type Fully mechanical - no batteries, no power
Warranty 12 months from date of sale - see Warranty

Dimensions

Latch 60mm heavy duty stainless steel tubular latch 12mm latch projection
Backset 60mm Centre of spindle to door edge
Door thickness 35-80mm Spindles included to suit full range
Spindle drive 8mm square drive Compatible with most leading lock brands
Borg BL5201MG external grade polished chrome lever digital lock dimensional drawing showing outside keypad lever and inside free lever with key measurements
BL5000 / BL5201 Series - outside keypad lever and inside free lever dimensional drawing

How to Change the Code - On The Bench

This model's code is changed with the lock off the door - there's no on-door procedure. It's a genuinely fiddly job, best done with good light and a steady hand. Our Borg standard-chamber code change guide covers the same procedure with photos if you'd like to see it before you start:

  1. Take the lock off the door.
  2. Remove the 4 red screws and carefully lift the cover panel - the springs stay attached, so lift slowly.
  3. Press C and hold it down the whole time you're working.
  4. Use the supplied tweezers to reposition the red (coded) and blue (uncoded) code pieces - square cut-outs face outward, coloured marks face upward.
  5. Refit the cover panel and test the new code at least five times, with the door open, before the lock goes back into service.

Codes are non-sequential, so buttons can be pressed in any order - always press C first, then the code. Spare code pieces let you adjust the code length from 3 to 7 digits. Most people manage the change in around 20-30 minutes the first time; it gets faster with practice, and a locksmith will be quicker still - see our advice and installation page if you'd rather have it done for you. Borg's own steps are in the BL5000 Series Non-ECP Manual (PDF).

Expect to change the code more than once a year? This is genuinely a tricky, fiddly job on this model - Borg's Easicode Pro (ECP) range changes the code on the door in under a minute - no lock removal, no code pieces, no tweezers. Our Borg ECP code-change guide shows exactly how much faster that process is - worth considering if this is going on a shared or high-turnover door.

Frequently Asked Questions

What is the difference between BL5201MG and BL5201SC?
The BL5201MG is the external grade version - polished chrome plate finish with 316 grade stainless steel internals, warranted for corrosion resistance in normal weather, and suits thicker doors (35-80mm). The BL5201SC is for internal use only in satin chrome and suits doors 35-54mm thick. Choose BL5201MG for exposed external or weather-affected locations; choose BL5201SC for internal doors.
Is this lock suitable for a coastal or beachside location?
No. The BL5201MG uses a polished chrome plate external grade finish - not a Marine Grade Pro coating. It is warranted for normal weather conditions only and must not be specified for coastal, beachside, poolside, or saline environments. For those applications, see the Black MG Pro finish of the BL5001 and our do you actually need MG Pro guide.
What is the difference between BL5201MG and BL5001?
The BL5001 shares the same 60mm backset and tubular latch platform and the same BL5000 series duty, but carries an AS1905.1 fire rating - it's also available in a genuine Marine Grade Pro finish for coastal doors, which the BL5201MG is not. Choose BL5001 if the door needs a fire rating or is truly coastal; choose BL5201MG for a straightforward external-grade lever lock on a normal-weather door.
How do I activate and cancel the free passage function?
To activate: enter the correct code and press F before you push the outside lever down - the lever then stays free and withdraws the latch without a code. To cancel: press F then C. To remove the function for good, take the lock off the door and lift the F piece out of the coding chamber with the tweezers while C is held down (On The Bench). See when passage mode makes sense for more on this.
How do I change the PIN code?
On The Bench - the lock comes off the door; see the full step-by-step above, or our bench-method guide for the same procedure across the whole non-ECP Borg range. In short: remove the 4 red screws and lift the cover panel, hold C down, then reposition the red and blue code pieces with the supplied tweezers - it's fiddly, so budget some time.

Additional Information

Maintenance:
Monthly: wipe the keypad, both levers and the exposed latch with a light spray of silicon-based lubricant (such as GT85) and remove the excess with a soft cloth. Do not use oil-based lubricants such as WD-40 - they attract dirt and wear down internal parts over time. Annually: remove the lock from the door, spray the inside through the code piece holes on the reverse of the keypad with silicon-based lubricant, spray all fixings, accessories and the latch with silicon-based lubricant, then press each button and operate both levers several times to confirm smooth operation. Full steps are in the Borg Lock Servicing Guide (PDF).
Setting the Code Before Installation
The code can be set On The Bench before the lock goes on the door. Set and verify it before mounting - this avoids taking a freshly-fitted lock off again for the first code change.
Retrofitting an Existing Mortice Body
Because the 8mm square spindle drive suits most leading lock brands, you may be able to keep your existing mortice lockcase and just replace the lever furniture - worth checking against your current lockcase before ordering a new tubular latch you may not need. Our retrofit kit guide covers the general principles.
Weighing Up ECP Instead?
On The Bench code changes are the trade-off for this model's lower price point. If your door sees shared use - staff turnover, a communal entry, a rental property - the extra cost of an ECP model usually pays for itself the first time you don't have to take the lock off the door to re-code it. See our which to choose guide for a fuller comparison.

Warranty

Warranty
Borg Locks Warranty - 12 Months (Australia)
All Borg locks are warranted against mechanical defects in materials and workmanship under normal use and service for a minimum of 12 months from date of sale. The warranty does not cover damage arising from misuse, vandalism, or improper installation. The lock must not be dismantled - doing so will invalidate the warranty. Proof of purchase required for all claims.
Purchased through Terry's Tradies Pty Ltd or one of its associated trading names? Contact us first - we will manage your warranty claim with the Australian distributor (LSC) on your behalf. This warranty operates alongside your rights under the Australian Consumer Law.

Download PDF Resources

Borg BL5000 Series Non-ECP Manual (PDF)
Borg's manual for the On The Bench BL5000 series - parts, handing, fitting, the code change, the F button free passage function, troubleshooting and the drilling template.
Borg Non-ECP Locks Code Change Instructions (PDF)
Borg's one-page On The Bench code changing procedure for the standard (non-ECP) chambers - headed BL 2000; the BL5000 series manual above carries the BL5000's own version of the same method.
Borg BL5001, BL5201 and BL5401 Drilling Template (PDF)
A one-page drilling template (159mm hole centres, 60mm or 70mm backset) for fitting a BL5001, BL5201 or BL5401 lock to a new door - the BL5201 is named on the sheet.
Borg BL5000 Series Brochure (PDF)
The BL5000 series in one page - handle styles, lock options, features (over 2,000 combinations, 100,000 cycles, free passage), finishes and dimensioned drawings of the keypads and inside handles.
Borg Lock Servicing Guide (PDF)
Borg's general maintenance guide for pushbutton keypad locks - monthly silicone-based lubricant care and an annual full service. This is the routine to follow for this lock.
Borg Locks logo

Borg BL5201MG - FAQ, Setup and Owner's Guide

For the wider picture, see Buyer's Guide Chapter 16 - Choosing a Mech-Digi Lock and our Lockwood vs Borg vs Carbine comparison.

External Grade vs Marine Grade Pro

What's actually different between "external grade" and "Marine Grade Pro"?
External grade (this product) means a polished chrome plate finish over 316 stainless internals, warranted for normal weather for 12 months - suitable for a covered porch, verandah, or non-coastal external door. Marine Grade Pro is a heavier coating tested to 1,000 hours of salt spray, intended for genuinely coastal or beachside installs. Our MG Pro explained guide breaks down the full grading system, and the salt spray hours section shows the test numbers side by side.
My door is under a covered patio - is that "sheltered external" enough?
Generally yes, provided the door isn't within reach of direct sea air or pool chemical spray. "Normal weather" covers most inland and suburban external doors with some cover from direct rain. If you're within a few kilometres of the coast, or the door faces a saltwater pool, step up to a genuine Marine Grade Pro model instead - see our do you need MG Pro guide for the honest answer either way.

Free Passage and the Clutching Lever

What does "clutching" actually mean on the outside lever?
The outside lever spins freely until the correct code is entered - it doesn't retract the latch at all unless the code has been accepted. This protects the mechanism from being forced by simply wrenching the handle, and it's the standard operating principle across Borg's entire mechanical digital lever range.
Can I leave free passage engaged on a fire door?
No. Passage and holdback functions should never be engaged on a fire door - a fire door needs to self-latch. See our fire door exclusion explainer for the full reasoning. The BL5201MG itself carries no fire rating - if you need one, see the BL5001.

Latch, Spindle and Door Fit

Can I fit the keypad lever to my existing lockcase?
Often, yes - the 8mm square spindle drive suits most leading lock brands' mortice lockcases, not just Borg's own tubular latch. Confirm your existing lockcase accepts an 8mm square-drive spindle before ordering, and be aware that keeping your own lockcase means you won't need the tubular latch supplied in the box. Our mech-digi build quality guide covers what to look for either way.
What's the difference between a tubular latch and a mortice lockcase?
A tubular latch (what ships with the BL5201MG) is a self-contained cylindrical unit that drops into a single cross-bore hole. A mortice lockcase sits inside a rectangular pocket chiselled into the door edge and is generally used for heavier-duty or fire-rated applications. Both accept the same 8mm square spindle from this keypad. See our latch vs bolt formats guide for the fuller picture, including why a bolt-format lock behaves differently on a self-closing gate.
What doors does the 35-80mm thickness range suit?
The BL5201MG includes spindles to suit doors from 35mm to 80mm thick - a wider range than the BL5201SC (35-54mm). This makes it suitable for solid timber doors, thick composite doors, and heavier external door leaves that exceed the 54mm upper limit of the standard internal-use BL5000 series lock.

On The Bench Code Change

How long does an On The Bench code change actually take?
Budget 20-30 minutes the first time - it's genuinely fiddly, not difficult, and it gets quicker with practice. Our bench-method walkthrough covers the standard-chamber procedure step by step with realistic timing across the whole non-ECP Borg range, and the common bench-method traps section is worth a read before you start.
What if I lose a code piece during the code change?
Spare coded and non-coded code pieces are included in the box, and more are available separately if you need them - see our spares guide. The F piece for free passage is also available separately as BLSFTUMBLER if you ever want to reinstate passage mode after removing it.

Choosing the Right BL5000 Model

Do I need a fire-rated lock for this door?
If the door is a designated fire door, yes - and the BL5201MG does not carry a fire rating. The BL5001 is AS1905.1 rated on the same platform. If you're not sure whether your door is a fire door, check with your building certifier before specifying either product.
How does Borg compare to Lockwood or Carbine for this kind of external lever lock?
All three brands make battery-free mechanical digital lever locks with broadly similar clutching mechanisms - the differences come down to code-change method, finish options, and price point. Our three-brand comparison and its honest corrosion comparison both lay out the practical differences if you're weighing up alternatives.

Related Products, Guides and Chapters

Direct siblings: BL5201SC (satin chrome, internal use only) - BL5001 (fire rated, multiple finishes incl. Marine Grade Pro)

Heavy duty / high traffic: Borg BL7701 - Lockwood 3572DX - Carbine CDL7100SC-HD

Spares: Spare Keypad Lever, External Grade Chrome Plated (finish-matched) - 5201 Lever Handle, Chrome Plate - 5201 Lever Handle, Satin Chrome - Spare F Piece - Scar Plates, Stainless - Scar Plates, Black

Categories: Digital Mechanical Locks

Buyer's Guide chapters: Ch 16 Choosing a Mech-Digi Lock - Ch 16 Code Changing - Ch 16 Borg Naming Decoded

Helpful blog reading: MG Pro and ECP Explained - Changing Codes on Mechanical Digital Locks - Passage Mode vs Holdback Mode - Latch vs Bolt Mechanical Digital Locks - Why Our Mech-Digi Range Beats Hardware Store Imitations - Lockwood vs Borg vs Carbine

Borg Locks logo

What's In The Box - Borg BL5201MG

Borg BL5201MG external grade polished chrome lever digital lock what's in the box
  • Borg BL5201MG outside keypad and lever assembly (polished chrome plate)
  • Inside lever handle assembly (always free to turn, no code required)
  • 60mm heavy duty tubular latch (12mm latch projection)
  • Strike plate and keep
  • 2 x spindles (80mm and 90mm)
  • M4 fixing screws (40mm, 50mm, 60mm options)
  • 4 x 16mm screws
  • 2 x coded spare code pieces (red)
  • 2 x non-coded spare code pieces (blue)
  • Tweezers (for the On The Bench code change)
  • Hex wrench (Allen key)
  • Handle screw rubber grommet
The F piece for the free passage function is fitted in the coding chamber. Not suitable for coastal or saline environments - warranted for corrosion resistance in normal weather conditions only.
Borg Locks logo

Borg BL5201MG - Dimensions

Borg BL5201MG lever digital lock dimensional drawing showing outside keypad lever handle and inside free lever handle with height width and depth measurements
BL5000 / BL5201 Series - outside keypad lever and inside free lever dimensional drawing
Borg Locks logo

Borg BL5000 Series - Product Brochure

Borg BL5000 BL5201 series product brochure showing lever lock range handle styles specifications and dimensions
BL5000 Series - full lever model range, handle styles and specifications
Borg Locks logo

PDF Files - BL5201MG

Borg BL5000 Series Non-ECP Manual (PDF)
Borg's manual for the On The Bench BL5000 series - parts, handing, fitting, the code change, the F button free passage function, troubleshooting and the drilling template.
Borg Non-ECP Locks Code Change Instructions (PDF)
Borg's one-page On The Bench code changing procedure for the standard (non-ECP) chambers - headed BL 2000; the BL5000 series manual above carries the BL5000's own version of the same method.
Borg BL5001, BL5201 and BL5401 Drilling Template (PDF)
A one-page drilling template (159mm hole centres, 60mm or 70mm backset) for fitting a BL5001, BL5201 or BL5401 lock to a new door - the BL5201 is named on the sheet.
Borg BL5000 Series Brochure (PDF)
The BL5000 series in one page - handle styles, lock options, features (over 2,000 combinations, 100,000 cycles, free passage), finishes and dimensioned drawings of the keypads and inside handles.
Borg Lock Servicing Guide (PDF)
Borg's general maintenance guide for pushbutton keypad locks - monthly silicone-based lubricant care and an annual full service. This is the routine to follow for this lock.
Borg Logo

Borg Locks Warranty

Borg products sold in Australia are covered against mechanical defects in materials and workmanship under normal use and service. Warranty claims are handled by Terry's Tradies Pty Ltd and its associated websites, trading names, and subsidiaries.

Warranty Summary

Warranty period12 months from date of sale
What is coveredMechanical defects in materials and workmanship under normal use and service
Australian distributorLSC - the authorised Australian importer and distributor for Borg Locks
Who handles your claimTerry's Tradies Pty Ltd - contact us in the first instance
Proof of purchaseRequired for all claims
Geographic coverageAustralia

What the Warranty Covers

  • Mechanical defects in materials and workmanship
  • Defects arising under normal use and service conditions
  • Repair or replacement of defective units at the discretion of the Australian distributor (LSC)

What the Warranty Does Not Cover

  • Damage arising from misuse, vandalism, or abuse
  • Damage resulting from improper installation
  • Locks that have been dismantled - dismantling invalidates the warranty
  • Normal wear and tear
  • Cosmetic damage not affecting function

How to Make a Claim

For full returns and warranty claim procedures, visit our Returns & Warranty page - this is kept up to date and is the authoritative reference for current claim steps.
  1. Contact Terry's Tradies Pty Ltd first if you purchased through us or one of its associated trading names - we will assess the issue and manage the warranty process with LSC on your behalf. You do not need to contact LSC or Borg Locks UK directly.
  2. Have your proof of purchase ready (receipt or order confirmation).
  3. Warranty claims for Borg products in Australia are processed through LSC, the authorised Australian importer and distributor. Where an item is returned to LSC, freight charges must be prepaid and the item returned within the warranty period.
  4. If LSC finds the returned item to be defective, it will be repaired or replaced, and a detailed assessment report is provided to the customer after examination.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The Borg manufacturer warranty above operates alongside - and does not limit - these statutory rights.
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