Skip to main content

Borg Mechanical Digital BL7701 Heavy Duty Lever/Lever – SFIC Key Override – Easicode Pro

Borg

Terry's Online Price $485.73 - $540.95
(No reviews yet) Write a Review
SKU:
STK BL7701
UPC:
1803183837890
Availability:
Usually same day dispatch (if ordered before 11am)
Type of Handle:
Lever
Back-Set:
70mm
Back-Set:
60mm
Type of Lock:
Tubular Latch
feature_rotate:
1
Access Method:
Has Backup Key
Access Method:
Pin Code
Adding to cart… The item has been added
Borg Locks logo

Borg BL7701 Heavy Duty Mechanical Digital Lock - SFIC Key Override - Easicode Pro - MG Pro Black or Satin Stainless

At a glanceAt A Glance
PIN codePIN Code SFIC key overrideKey - SFIC Override

The Borg BL7701 is Borg's heavy duty mechanical digital lock - the model to specify when the traffic on a door genuinely outruns the medium-heavy duty BL5001 series. It uses a lever/lever configuration with a distinctive trick: the SFIC (Small Format Interchangeable Core) key override cylinder is built into the lever handle itself, not mounted separately below the keypad. Rotating the key directly engages the lever clutch and 8mm spindle drive, bypassing the code - an approach specifically engineered to operate even heavily sprung third-party lockcases. What "heavy duty" actually buys you in this category is unpacked in our heavy duty commercial guide.

Easicode Pro (ECP) changes the PIN on the door with no lock removal, the coding chamber is stainless steel for longevity, and the whole lock is part of Borg's fully mechanical digital range - no batteries, no wiring. Two finishes are catalogued: Satin Stainless (BL7701SSECP) for internal and sheltered external use, and Black Marine Grade Pro (BL7701MGPROECP) for coastal, marine, and harsh external environments - and the Marine Grade Pro is a different construction specification, not a colour choice. It also shares the Unican 1000 and 5000 series door footprint, making it the direct retrofit upgrade for ageing Unican installations.

Dispatch icon
Estimated Warehouse Dispatch
Usually same day if ordered before 11am AEST (excluding weekends and Qld public holidays)
Heavy duty icon
Heavy Duty - Designed for High Traffic Commercial Applications
The BL7701 is Borg's heavy duty specification lock - the model our other Borg product pages point to when a door is too busy for the medium-heavy duty ranges. Its heavy-duty peers in our catalogue are the Lockwood 3572DX and the Carbine CDL7200 - the three-brand comparison is in Lockwood vs Borg vs Carbine.
SFIC key override icon
SFIC Key Override - Built Into the Lever Handle
The key override uses an SFIC (Small Format Interchangeable Core) cylinder integrated directly inside the lever handle body. Rotating the key physically engages the lever with the clutch and 8mm spindle drive - bypassing the code and operating the lock with the full torque of the lever behind it. That direct engagement is what makes it work with heavily sprung third-party lockcases where a conventional external override cylinder may not retract the latch. Because it's SFIC, the core drops into commercial master keying systems. The cylinder and key are not supplied - source a compatible SFIC core through your locksmith, or ask Terry's via our consultation service.
Retrofit icon
Unican 1000 / 5000 Series Retrofit - Same Footprint
The BL7701 shares the door drilling footprint of the Unican 1000 and 5000 series, so in most cases it bolts straight onto the existing preparation - no new drilling, no filling old holes. If your building still runs ageing Unican mechanical keypads, this is the modern upgrade path that keeps the doors intact. Confirm the existing model, spindle size, backset and door thickness before ordering.
Marine grade icon
BL7701MGPROECP (Black) - Marine Grade Pro, Not Just a Colour
The black variant carries the MG Pro 2 black marine external grade coating with 1,000 hours of continuous salt spray resistance and increased UV protection - a fundamentally different specification to the satin stainless BL7701SSECP, which is rated for internal and sheltered external use only. Coastal, beachside, marina, or harsh external door: specify the MG Pro. Internal or sheltered commercial door: the satin stainless does the job at standard grade. The full MG / MG Pro naming system is decoded in MG Pro and ECP Explained.
Corrosion warranty icon
Corrosion Resistance Warranted - 12 Months (MG Pro Variant)
On the BL7701MGPROECP, Borg warrants corrosion resistance for 12 months from date of sale under specified conditions - regular wash-down maintenance in salt-air locations keeps the coating performing well beyond it.
Easicode Pro icon
Easicode Pro - On-Door Code Change
The PIN code changes while the lock is still on the door, using the included code change key over the Φ button - about 30 seconds once you've done it twice, no lock removal at any point. The full 8-step procedure is in the FAQ below and on our code changing guide (Borg ECP section). On-door code change can be permanently disabled with the included deactivation plug if site policy requires it.
Free passage function icon
Free Passage Function (F Button)
Enter the code, rotate the lever, and press F while the lever is rotating - the outside lever then works without a code, ideal for business hours. To return to locked: rotate the lever and press C until the click. Unlike holdback, free passage leaves the latch operating normally, so the door still closes and latches - see Passage Mode vs Holdback Mode. Permanently deactivatable with the included plug.
No batteries icon
Fully Mechanical - No Batteries Required
Entirely mechanical. No power source, no wiring, and no battery maintenance at any point in the lock's life - on a high-traffic commercial door, that means no flat-battery lockouts at 7am. New to the category? Start with What Is a Mechanical Digital Lock? or the Mechanical Digital Locks Buyer's Guide chapter.
Suitable for icon
Designed for medium to heavy and high-traffic commercial applications
Offices, institutions, industrial sites, strata common doors - the busy doors the rest of the range refers up to this lock.
Suitable for icon
Suitable as a direct retrofit upgrade from Unican 1000 and 5000 series
Same door footprint - in most cases a straight bolt-on replacement with no new drilling.
Caution icon
Single PIN Code Only
Like all fully mechanical keypad locks, the BL7701 holds one active PIN code at a time - everyone who needs code access uses the same code. The SFIC key override adds a second, independent access path for senior staff or maintenance without sharing the code. If you need individual user codes or an audit trail, that is an electronic lock's job.

Key Features

  • Heavy duty specification - designed for high traffic commercial and institutional applications.
  • SFIC (Small Format Interchangeable Core) key override cylinder built into the lever handle - not an external cylinder below the keypad; drops into commercial master keying systems.
  • Key rotation directly engages the lever clutch and spindle drive - ideal for heavily sprung third-party lockcases.
  • Easicode Pro (ECP) on-door code change - no lock removal required; code change deactivation plug included.
  • Free passage function (F button) - permanently deactivatable.
  • Lever/lever configuration - clutching external lever, inside lever always free for egress.
  • Stainless steel internal coding chamber for longevity.
  • Over 1,000 non-sequential code combinations - the code opens in any digit order.
  • 8mm square drive spindle - compatible with most leading lockcase brands.
  • 60mm backset heavy duty tubular latch (70mm available separately - contact Terry's).
  • Suitable for timber, composite, and steel doors, internally and externally.
  • Shares the Unican 1000 and 5000 series footprint - direct retrofit upgrade path.
  • Fully mechanical - no batteries, no wiring, no power source.
  • BL7701MGPROECP - MG Pro 2 black coating, 1,000hr salt spray, corrosion resistance warranted 12 months.
  • BL7701SSECP - satin stainless, internal and sheltered external use.
  • SFIC key cylinder not included - source separately or via your locksmith.

Access Methods

Method Availability Notes
PIN Code Available Mechanical keypad; one active non-sequential code (over 1,000 combinations); code opens in any digit order. Browse all PIN code locks.
Key Override Available - SFIC SFIC cylinder housed in the lever handle; key drives the clutch directly. Cylinder and key not supplied - locksmith-sourced, master-key compatible.

What's in the Box

  • Borg BL7701 ECP outside keypad and lever assembly with SFIC key override housing (selected finish)
  • Inside lever handle assembly (selected finish)
  • 60mm heavy duty tubular latch
  • Strike plate and box keep
  • Spindle(s) - selection to suit door thickness
  • M4 fixing screws
  • Easicode Pro code change key
  • Code change deactivation plug (optional use)
  • Free passage deactivation plug (optional use)
  • Hex wrench (Allen key)
  • Handle screw rubber grommet
  • Note: SFIC key cylinder and key are NOT included - source from your locksmith or separately.

Suitable Uses

  • High traffic commercial, institutional, strata, and industrial doors where a medium-heavy duty lock would need an aggressive servicing schedule to keep up
  • Sites needing both keypad code access and a key override - especially where the lockcase is heavily sprung, or where the override must join an existing SFIC master keying system
  • Hospitals and managed facilities where senior staff carry keys and everyone else uses the code - the classic key-alike arrangement
  • Unican 1000 or 5000 series replacement or upgrade - same footprint, no new drilling required
  • Coastal, beachside, and marine environments - specify BL7701MGPROECP (Marine Grade Pro black)
  • Internal and sheltered external commercial doors - specify BL7701SSECP (satin stainless)
  • Timber, composite, and steel door applications requiring heavy duty mechanical access control

Available Finish Options

  • Black MG Pro 2
    Black (MG Pro 2)
    Marine Grade Pro
    STK BL7701MGPROECP
  • Satin Stainless
    Satin Stainless
    Standard Grade
    STK BL7701SSECP

Both finishes are ordered from this page - select the finish option above the price. The choice is an environment decision, not a style one: MG Pro 2 black for coastal and harsh external doors, satin stainless for internal and sheltered external doors.

Borg BL7701 - Item Code Variants

Item Code Finish Grade / Environment Marine Suitable
BL7701MGPROECP
Marine Grade Pro
Black (MG Pro 2) MG Pro 2 coating - 1,000hr salt spray - increased UV protection Yes - coastal, marine, harsh external
BL7701SSECP Satin Stainless Stainless coding chamber; internal and sheltered external Not rated for coastal or saline environments

Both variants share the identical mechanism: SFIC in-lever key override, Easicode Pro chamber, free passage function, and the Unican-compatible footprint. Need the key override on both sides of the door in marine grade? See the BL5771MGPROECP back-to-back.

Accessories and Spare Parts

An honest note up front: unlike the 5000 series, no keypad-only spare unit is catalogued for the 7700 series, and the SFIC core is deliberately not a stocked part - it belongs to your keying system, not the lock. Here's how the parts picture actually works:

Part Availability How to Source
SFIC key cylinder + keys Not supplied with the lock Through your locksmith, matched to your keying system - or Terry's can supply and key a compatible core via the consultation service
70mm backset tubular latch Available separately Contact Terry's to confirm the correct heavy-duty 70mm latch for the 7700 series before ordering
Spare Easicode Pro code change key Available on request One is supplied in the box; contact Terry's for replacements
Keypad or handle assemblies No keypad-only SKU catalogued For damage or wear, contact Terry's - we'll advise whether a component or full-unit replacement is the right path, and manage it under warranty where applicable

Why genuine parts and a real supply line matter on commercial keypads: our mech-digi range vs hardware store imitations.

Full Specifications

Specification Detail
Brand Borg Locks
Item Codes BL7701MGPROECP (black MG Pro) / BL7701SSECP (satin stainless)
Series BL7700 ECP - Heavy Duty
Duty Rating Heavy duty - high traffic commercial and institutional
Configuration Lever/lever - clutching keypad lever outside, inside lever always free for egress
Key Override Yes - SFIC cylinder housed in the keypad lever handle (cylinder and key not supplied)
Key Override Mechanism Key rotation engages the lever clutch and 8mm spindle directly; bypasses the code; suits heavily sprung lockcases
Code Change Easicode Pro (ECP) - on-door, no lock removal; deactivatable with the included plug
Code Combinations Over 1,000; non-sequential - the code opens in any digit order
PIN Codes Stored Single PIN code only
Free Passage Function Yes - F button; permanently deactivatable with the included plug
Internal Coding Stainless steel coding chamber
Spindle Drive 8mm square drive - compatible with most leading lockcase brands
Backset 60mm (70mm available separately - contact Terry's)
Latch 60mm heavy duty tubular latch
Door Types Timber, composite, steel - internal and external
Operation Type Fully mechanical - no batteries, no power
Unican Compatibility Yes - same footprint as Unican 1000 and 5000 series
BL7701MGPROECP Finish Black (MG Pro 2 marine external grade coating); 1,000hr salt spray tested; corrosion resistance warranted 12 months
BL7701SSECP Finish Satin stainless; internal and sheltered external use
Warranty 12 months (Australia) - see warranty details below

Dimensions

Measurement Outside Keypad Lever Inside Lever Handle
Plate height 207mm 207mm
Plate width 64mm 64mm
Plate depth 27mm 27mm
Lever length 141mm 141mm
Projection (incl. lever) 87mm 64mm
Backset 60mm supplied; 70mm latch available separately
Borg BL7701 ECP heavy duty mechanical digital lock dimensional drawing showing outside keypad lever with SFIC key override in handle and inside lever handle with height width and depth measurements for the BL7700 ECP series
BL7700 ECP Series - outside keypad lever (with built-in SFIC key override) and inside lever handle. Detailed engineering drawings are in the Dimensions tab.

Frequently Asked Questions

What is SFIC and how is the key override different from other Borg locks?
SFIC stands for Small Format Interchangeable Core - the cylinder format used across commercial master keying systems, where cores swap in seconds with a control key. On the BL7701 the SFIC cylinder sits inside the lever handle body rather than as a separate cylinder below the keypad. Insert and rotate the key and it physically engages the lever clutch and spindle drive, opening the door without the code - with the mechanical advantage of the full lever behind it. That direct engagement is what makes it effective on heavily sprung lockcases where an externally mounted override might not generate enough torque to retract the latch. The core must be sourced separately - your locksmith supplies and keys a compatible SFIC cylinder into your system.
Can this lock replace my existing Unican lock?
Yes - the BL7701 was specifically designed to share the door drilling footprint of the Unican 1000 and 5000 series, so in most cases it is a direct bolt-on replacement with no new drilling or hole filling. Confirm your existing Unican model, the spindle drive (8mm square), the backset (60mm or 70mm) and the door thickness before ordering.
How do I change the PIN code?
With the door open, enter the current code. Insert the Easicode Pro code change key over the Φ button, rotate 90° clockwise and hold. Press C to clear, enter the new code, press all digits again to confirm, then release and remove the key. Press C or rotate the lever to finalise, and test at least 5 times before closing the door. The code is non-sequential - the buttons can be pressed in any order. Full walkthrough: Changing Codes on Mechanical Digital Locks.
Is the BL7701MGPROECP (black) better for external use than the BL7701SSECP?
Yes - and the difference goes beyond colour. The MG Pro variant carries the MG Pro 2 black marine external grade coating with 1,000 hours of continuous salt spray resistance and increased UV protection. The satin stainless BL7701SSECP is rated for internal and sheltered external use in normal weather. For any coastal, beachside, or harsh external installation the MG Pro is the correct specification - MG Pro and ECP Explained covers the grading system.
Why choose the BL7701 over the BL5001?
Two reasons: duty and key override. The BL7701 is Borg's heavy duty specification for genuinely high-traffic doors where the medium-heavy duty BL5001 would be working at the limit of its service interval - and it adds the SFIC in-lever key override, which the BL5001 doesn't offer at all. If the door is moderate-traffic and no key override is needed, the BL5001 is the more economical pick (and it carries a fire rating, which the BL7701 does not claim).

Additional Information

SFIC Cylinder Sourcing:
The BL7701 ships without the SFIC cylinder and key. Have your locksmith supply and fit a compatible core - and if the lock is joining an existing master keying system, confirm the SFIC profile before ordering the lock, not after. Terry's can arrange supply and keying through the consultation service.
Unican Retrofit:
Before installing as a Unican replacement, confirm the spindle drive size (8mm square), the backset (60mm or 70mm), and the door thickness are compatible. If the old drilling has left paint shadows or marks, a cover plate may be available to conceal them - ask when ordering. For professional fitting, see our advice and installation service.
Marine Grade Maintenance (BL7701MGPROECP):
Monthly: wipe down and apply a light silicon-based lubricant spray (GT85 or equivalent) to keypad and lever surfaces; wipe off the excess. Avoid oil-based lubricants, which attract grit. Annually: remove the lock, spray internally through the button holes, and cycle every button and the lever. Full procedure in the Borg Servicing Guide (PDF); what actually determines keypad lifespan is covered in how long digital locks last.
Heavily Sprung Lockcases:
If you are fitting the BL7701 to a third-party lockcase with a heavy return spring on the latch or deadbolt, the in-lever SFIC override is specifically designed for the job - the key drives the clutch directly rather than relying on a separate engagement mechanism, delivering more torque at the spindle. Always confirm the lockcase spindle engagement is correct and test key access before relying on it in service.
Warranty icon
Borg Locks Warranty - 12 Months (Australia)
All Borg locks are warranted against mechanical defects in materials and workmanship under normal use and service for a minimum of 12 months from date of sale. The warranty does not cover damage arising from misuse, vandalism, or improper installation. The lock must not be dismantled - doing so will invalidate the warranty.
Purchased through Terry's Locksmiths? Contact Terry's Locksmiths first - we'll manage your warranty claim on your behalf. This warranty operates alongside your rights under the Australian Consumer Law.
Borg Locks logo

Borg BL7701 - FAQ, Setup and Owner's Guide

Everything owners, installers and specifiers ask about Borg's heavy duty SFIC keypad lock. For the wider category, start with the Mechanical Digital Locks Buyer's Guide chapter.

SFIC Key Override and Master Keying

Can the BL7701 join our existing master key system?
If your system runs SFIC cores, yes - that is the whole point of the format. Your locksmith pins a core to your system (or keys several BL7701s alike) and drops it into the lever housing. Senior staff then carry one key across every door while day-to-day users enter the code - the arrangement hospitals and managed facilities use so key holders never need to remember codes. If your system uses a different cylinder format, talk to your locksmith about whether an SFIC extension makes sense before specifying.
Will the lock work before an SFIC core is fitted?
The keypad, code entry, and free passage function all operate normally without a core - the lock is fully functional on code alone. The key override path simply isn't available until a core is fitted. If you're staging an installation, the locks can go on the doors first and the cores can be keyed and fitted later.
Can people always get out from the inside?
Yes. The inside lever is always free - no code, no key, no thought required to exit. Only the outside lever is code-controlled. This free-egress behaviour is what exit-path compliance wants from an access-controlled door; the exit paths section of our commercial guide explains the requirements.

Easicode Pro and Codes

What is the full Easicode Pro code change procedure?
With the door open: (1) enter the existing code; (2) insert the code change key over the Φ button, rotate 90° clockwise, press and hold; (3) press C to clear; (4) press the new digits twice; (5) release the key, rotate back and remove; (6) press C or turn the lever to set; (7) the new code is live; (8) test it at least 5 times before closing the door. If the new code fails, the old and new digits may have combined - enter both together and repeat from step 1. If the lever free-turns, the new code never set - repeat from step 2. Illustrated version: the code changing guide.
Can I stop staff changing the code on the door?
Yes. The box includes an on-door code change deactivation plug - fitted to the back of the keypad before installation, it restricts code changes to off-the-door only. On a managed commercial site running the SFIC override for supervisors, this is a tidy combination: staff use the code, supervisors carry keys, and only maintenance touches code changes.
Why does the code work in any order?
The mechanical coding chamber reads which buttons are depressed, not the sequence - which is why the honest figure is "over 1,000 combinations" rather than an electronic keypad's millions. Avoid obvious sets, change the code when staff leave, and press C first to reset before entering the code each time.

Installation and Retrofit

How does the Unican retrofit actually work?
The BL7701 body covers the same drilling pattern as the Unican 1000 and 5000 series, so removal of the old unit and bolt-on of the new one is the usual job - no new holes, no filling. The checks that matter: existing spindle drive (the BL7701 uses 8mm square), backset (60mm supplied, 70mm available), and door thickness. If the old unit has left paint shadows, ask about a cover plate when ordering.
Will it drive a third-party lockcase instead of the supplied latch?
Usually yes - the 8mm square drive spindle suits most leading tubular latch and mortice lockcase brands, and the in-lever key override is specifically engineered for heavily sprung cases where other keypads struggle. Keep adequate spindle blade engaged in each handle when trimming, confirm spindle compatibility with the lockcase manufacturer, and always test key access before relying on it in service.
Can I install it myself?
On a standard timber door, a competent DIYer with the drilling details can manage it - though on the commercial and institutional doors this lock is built for, professional installation is usually the right call, particularly for steel doors and master-keyed sites. See our advice and installation service.

Suitability and Alternatives

How does the BL7701 compare with the Lockwood 3572DX and Carbine CDL7200?
All three are the heavy-duty tier. The Lockwood 3572DX is the maximum-heavy-duty mortice benchmark; the Carbine CDL7200 is the value heavy-duty lockset with dual keypads; the BL7701's distinctives are the in-lever SFIC override for master-keyed sites and the Unican retrofit footprint. The full three-brand story: Lockwood vs Borg vs Carbine and what heavy duty actually means.
I need code control from both sides of the door - what then?
The BL7701 is keypad-outside / free-lever-inside. For code entry on both sides with key override in marine grade, the Borg BL5771MGPROECP back-to-back carries keypads and key override on both sides; the BL5051MGECP is the back-to-back option without override.
Why mechanical instead of an electronic access control system?
On a busy commercial door, the mechanical case is simple: nothing to power, nothing to network, no flat batteries, no firmware - and with the SFIC override, key-holders keep an independent access path. The honest trade-offs (one shared code, no audit trail, no per-user schedules) are laid out in the mechanical vs smart comparison, and choosing a mechanical digital lock walks the decision.

Related Products, Guides and Chapters

Heavy-duty peers: Lockwood 3572DX - Carbine CDL7200

Related Borg: BL5001 medium-heavy duty lever/lever - BL5771MGPROECP BTB key override - BL5051MGECP BTB

Guides: Heavy duty commercial mech-digi - Mechanical Digital Locks (Ch 16) - MG Pro and ECP explained - Changing codes - Lockwood vs Borg vs Carbine - Browse all mechanical digital locks

Borg Locks logo

What's In The Box - Borg BL7701MGPROECP / BL7701SSECP

  • Borg BL7701 ECP outside keypad and lever assembly with SFIC key override housing (selected finish)
  • Inside lever handle assembly (selected finish)
  • 60mm heavy duty tubular latch
  • Strike plate and box keep
  • Spindle(s) - selection to suit door thickness
  • M4 fixing screws
  • Easicode Pro code change key
  • Code change deactivation plug (optional use)
  • Free passage deactivation plug (optional use)
  • Hex wrench (Allen key)
  • Handle screw rubber grommet
Important: SFIC key cylinder and key are NOT supplied. Contact your locksmith to supply and fit a compatible SFIC core, or ask Terry's. A 70mm backset latch is available separately if required. No batteries or wiring are required or supplied.
Borg Locks logo

Borg BL7700 ECP Series - Dimensions

Borg BL7701 ECP heavy duty mechanical digital lock dimensional drawing showing outside keypad lever unit with built-in SFIC key override cylinder in handle body and inside lever handle with all key dimensions for the BL7700 ECP series
BL7700 ECP Series - combined outside keypad lever and inside lever handle drawing
Borg BL7700 series external keypad lever dimensional drawing showing 207mm height 64mm width 27mm plate depth 141mm lever and 87mm projection with SFIC key override position for the BL7701 heavy duty mechanical digital lock
BL7700 Series - external keypad lever: 207mm x 64mm plate, 27mm depth, 141mm lever, 87mm projection
Borg BL7700 series internal lever handle dimensional drawing showing 207mm height 64mm width 27mm plate depth 141mm lever and 64mm projection for the BL7701 heavy duty mechanical digital lock
BL7700 Series - internal lever handle: 207mm x 64mm plate, 27mm depth, 141mm lever, 64mm projection
Backset 60mm as supplied (70mm latch available separately); 8mm square drive spindle; timber, composite and steel doors.
Borg Locks logo

Borg BL7700 ECP Series - Product Brochure

Borg BL7700 ECP series heavy duty mechanical digital lock product brochure showing BL7701 variants SFIC key override in lever handle Easicode Pro features specifications and dimensional drawings for satin stainless and Marine Grade Pro finishes
BL7700 ECP Series - heavy duty specifications, SFIC key override, Easicode Pro features and dimensional drawings
Borg Logo

Borg Locks Warranty

Borg products sold in Australia are covered against mechanical defects in materials and workmanship under normal use and service. Warranty claims are handled by Terry's Tradies Pty Ltd and its associated websites, trading names, and subsidiaries.

Warranty Summary

Warranty period12 months from date of sale
What is coveredMechanical defects in materials and workmanship under normal use and service
Australian distributorLSC - the authorised Australian importer and distributor for Borg Locks
Who handles your claimTerry's Tradies Pty Ltd - contact us in the first instance
Proof of purchaseRequired for all claims
Geographic coverageAustralia

What the Warranty Covers

  • Mechanical defects in materials and workmanship
  • Defects arising under normal use and service conditions
  • Repair or replacement of defective units at the discretion of the Australian distributor (LSC)

What the Warranty Does Not Cover

  • Damage arising from misuse, vandalism, or abuse
  • Damage resulting from improper installation
  • Locks that have been dismantled - dismantling invalidates the warranty
  • Normal wear and tear
  • Cosmetic damage not affecting function

How to Make a Claim

For full returns and warranty claim procedures, visit our Returns & Warranty page - this is kept up to date and is the authoritative reference for current claim steps.
  1. Contact Terry's Tradies Pty Ltd first if you purchased through us or one of its associated trading names - we will assess the issue and manage the warranty process with LSC on your behalf. You do not need to contact LSC or Borg Locks UK directly.
  2. Have your proof of purchase ready (receipt or order confirmation).
  3. Warranty claims for Borg products in Australia are processed through LSC, the authorised Australian importer and distributor. Where an item is returned to LSC, freight charges must be prepaid and the item returned within the warranty period.
  4. If LSC finds the returned item to be defective, it will be repaired or replaced, and a detailed assessment report is provided to the customer after examination.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The Borg manufacturer warranty above operates alongside - and does not limit - these statutory rights.
Ask our expert locksmith - 30 years experience

Confused? Overwhelmed? We get it.

Choosing the right smart lock can be genuinely tricky - door types, backsets, app platforms, compatibility with your existing hardware... there is a lot to consider. We have decades of experience fitting locks of all types, including smart locks, and we are happy to help.

Our expert recommendation service is free. Upload a few photos of your door and describe what you need, and one of our qualified locksmiths will give you a personalised recommendation.

Get Your Free Recommendation →

How it works - three easy steps:

1. Upload photos

A few clear shots of your door, lock and frame - inside and out.

2. We assess

Our locksmith reviews your setup and requirements - door type, weather exposure, how you want to use it.

3. You get a recommendation

A personalised recommendation tailored to your door, budget and needs. No pressure, no upsell.

Also useful while you are deciding:

Videos Hide Videos Show Videos