Igloohome Deadbolt Go - Bluetooth Fingerprint Smart Deadbolt
At A Glance
(EB1 Bridge Only)
(Not Supported)
The Igloohome Deadbolt Go is a Bluetooth fingerprint smart deadbolt designed for residential timber entry doors. It can be installed as a retrofit over an existing deadbolt preparation or as a new installation, and supports both 60mm and 70mm backsets. The lock auto-calibrates for left or right hand door installations during setup. It is available in Satin Nickel and Matte Black.
The Deadbolt Go is built around igloohome's algoPIN™ technology — the offline access system that has made igloohome a popular smart lock brand for Airbnb hosting in Australia. When a guest makes a booking, you generate a unique, time-limited PIN code in the igloohome app and send it by text, email, or directly through Airbnb. The lock validates that code on its own processor at check-in time, so no internet connection at the property is required and the code stops working automatically at checkout. There is no key handover, no rekeying between stays, and no risk of a guest being locked out because the property's Wi-Fi went down. The lock integrates with Airbnb and with property management platforms via the iglooconnect marketplace, so for hosts who automate through tools like Hospitable, Uplisting, or RemoteLock, code generation and delivery is handled without manual steps. The Deadbolt Go supports up to 250 active PIN codes and stores up to 20 fingerprints for keyless owner access. You can read more about how this works in our guide to algoPIN and offline access (Chapter 07).
The lock is powered by 4 x AA batteries (not included) and includes an emergency USB-C jumpstart port for access when batteries are depleted. A pre-installed CR2032 coin cell powers the on-board time clock independently for a minimum of 5 years. The Deadbolt Go is rated IP54 and tested to ANSI/BHMA A156.40 BB durability and finish criteria. igloohome advises installation in sheltered locations — the lock is not designed for exposure to direct rain or sustained wet weather.
Usually ships same day if ordered before 11am AEST (excludes weekends and Queensland public holidays).
The Deadbolt Go is tested to ANSI/BHMA A156.40 BB and is suited to residential entry doors and light commercial applications with moderate daily use. It is not intended for fire-rated door assemblies or high-traffic commercial doors.
The Deadbolt Go integrates with Airbnb via the igloohome app. Guest PIN codes are generated at booking confirmation and delivered without any manual steps — guests do not need to download an app. PIN codes are sent between 1 and 48 hours before check-in (configurable), and each code expires at checkout automatically. The lock validates codes entirely offline, so a Wi-Fi outage at the property never affects guest entry. Hosts managing multiple properties or using platforms like Hospitable, Uplisting, or RemoteLock can connect through the iglooconnect marketplace for automated access workflows. See our comparison of igloohome versus TTLock for Airbnb, or our guide to how Airbnb Connect works (Chapter 07) and using igloohome for Airbnb in Australia.
Available Finish Options
Model DBX1(This Product)
Model DBX2(This Product)
Finish selection does not affect functionality, compliance, or performance.
Key Features
- Four access methods: fingerprint biometrics (up to 20 prints), PIN code (algoPIN™), Bluetooth Digital Key, and mechanical key override.
- algoPIN™ technology generates time-limited, one-time, scheduled, or permanent PIN codes remotely via the igloohome app — no Wi-Fi connection required at the property. See how PIN access works (Chapter 03).
- Supports up to 250 active PIN codes (4–6 digits) and unlimited Bluetooth Digital Key (E-Key) sharing.
- Airbnb Connect integration via the igloohome app — guest PIN codes are automatically generated at booking and delivered 1–48 hours before check-in (configurable); codes expire at checkout without any manual steps. See Airbnb Connect explained (Ch 07).
- Retrofit installation over an existing deadbolt preparation, or new installation — backset adjustable between 60mm and 70mm.
- Auto-calibrates door handing during setup — compatible with left or right hand timber swing doors.
- Decoy PIN Code: random digits entered before the real PIN are ignored by the lock, preventing code identification by onlookers.
- Auto Lock with selectable delay from 5 to 180 seconds after unlock.
- Auto Unlock via Bluetooth geo-fencing — phone unlocks the door automatically on approach.
- Apple Watch and Siri Shortcuts access via Bluetooth (requires watchOS 7 or later).
- Volume control: adjust keypad volume from 0 (mute) to 5 (loudest) via the app.
- Tamper Alarm sounds if the lock body is pried from the door.
- Obstruction Alarm sounds if the bolt cannot extend or retract fully.
- Security Lockout disables the keypad after repeated incorrect access attempts.
- Emergency USB-C jumpstart port allows the lock to be powered from a phone or power bank when batteries are depleted.
- Pre-installed CR2032 coin cell powers the on-board time clock for a minimum of 5 years, independently of the AA batteries.
- Low battery audio and LED alerts before batteries are depleted.
- Activity logs viewable in the igloohome app when the lock is within Bluetooth range, or via the optional Wi-Fi Bridge (EB1) over Wi-Fi.
- Compatible with the igloohome Wi-Fi Bridge (EB1, sold separately) for remote unlock and Alexa voice control.
- Integrates with Airbnb and booking platforms via the iglooconnect marketplace — works with Hospitable, Uplisting, RemoteLock, Hosthub, SabeeApp, Cloudbeds, and more.
- Rated IP54; tested to ANSI/BHMA A156.40 BB, CE, FCC (FCC ID: 2AYD7-DBX), UKCA, ISED, and RoHS 2.
Access Methods
What's in the Box

- 1 x keypad body (exterior)
- 1 x thumbturn body (interior)
- 1 x mounting bracket
- 4 x physical owner keys
- 1 x deadbolt latch assembly
- 1 x strike plate
- 1 x dust box cover
- 2 x large screws
- 3 x small machine screws
- 4 x wood door screws
- 4 x metal door screws
Suitable Uses
- Airbnb and short-stay rental properties where keyless, automated guest access is required — algoPIN™ codes generate at booking, expire at checkout, and work without Wi-Fi at the property; see our guide to using igloohome for Airbnb in Australia
- Short-stay properties managed through Hospitable, Uplisting, RemoteLock, or other platforms connected via the iglooconnect marketplace
- Residential entry and front doors 35–45mm thick
- Retrofit over an existing 60mm or 70mm deadbolt preparation — no new drilling required
- Properties where Wi-Fi is absent, unreliable, or not required at the lock for access management
- Multi-user residential properties requiring individual time-limited, one-time, or recurring access codes
Igloohome Product Range
Full Specifications
Dimensions
Battery, Power & Backup Access
- Powered by 4 x AA alkaline batteries (not included). Battery life is rated up to 12 months under normal use. See realistic smart lock battery expectations.
- A CR2032 coin cell is pre-installed to power the on-board time clock for a minimum of 5 years. This battery operates independently from the AA batteries and does not need to be purchased separately.
- Low battery alert provided via audio and LED indicators (3 fast descending tones when the keypad is woken up) before the AA batteries are fully depleted.
- USB-C emergency jumpstart port allows the lock to be temporarily powered from a phone or power bank when the AA batteries are flat — providing enough power to unlock the door while replacement batteries are obtained.
- Mechanical key override provides physical backup access at all times using the 4 provided owner keys. See what to do when a smart lock battery dies.
Remote Access & Wi-Fi (Optional — Wi-Fi Bridge Required)
The Deadbolt Go does not connect directly to Wi-Fi. Without the optional igloohome Wi-Fi Bridge (EB1) (sold separately), the lock operates entirely as a standalone unit via fingerprint, PIN, Bluetooth, and mechanical key. algoPIN™ code generation and validation works offline — Wi-Fi is not required at the property to issue or accept PIN codes. Local access methods remain unaffected even when the internet is down; see what happens when the internet goes down (Chapter 08).
Adding the Wi-Fi Bridge (EB1) connects the lock to your property's 2.4GHz Wi-Fi network and enables remote unlock from anywhere via the igloohome app, real-time access notifications, on-demand activity log retrieval, and Alexa voice control integration. The bridge supports 2.4GHz Wi-Fi only, so the network must present a 2.4GHz band during setup — see FAQ Ch 13 — Wi-Fi drops, the band-steering note (Chapter 08), and how the igloohome Bridge compares to other gateways.
Frequently Asked Questions
The igloohome app connects to Airbnb via Airbnb Connect. Once linked, the app generates a unique PIN code for each new booking and delivers it to the guest — PIN codes are sent between 1 and 48 hours before check-in (you can configure the window). The code is valid for the duration of the stay and stops working at checkout time. Because igloohome's algoPIN™ technology validates codes on the lock itself, the system works regardless of whether the property has a working internet connection at the time of check-in. Guests do not need to download any app to receive or use their code. For hosts using property management software, the iglooconnect marketplace integrates with platforms including Hospitable, Uplisting, RemoteLock, Hosthub, SabeeApp, and Cloudbeds. See our guide to using igloohome for Airbnb in Australia, or Chapter 07 — Smart Locks for Airbnb & Short-Stay Rentals.
No. The lock operates entirely offline — fingerprint, PIN, Bluetooth, and mechanical key access all function without any internet connection at the property. This is what makes igloohome particularly suited to short-stay properties: a guest's PIN code will work at check-in even if the NBN is down, the router has rebooted, or the property has no Wi-Fi at all. Wi-Fi is only required if you add the optional Wi-Fi Bridge (EB1) for remote unlock and real-time notifications. See our explanation of igloohome for Airbnb without Wi-Fi.
The Deadbolt Go suits timber swing doors between 35mm and 45mm thick with a 60mm or 70mm backset. For a retrofit installation, the existing deadbolt is removed and the hole preparation must match one of these backsets. For a new installation, a drill template is included — the face bore is 54mm (2-1/8") and the edge bore is 25.4mm (1"). The lock auto-calibrates for left or right hand door handing — see understanding door handing in Australia if you are unsure. If you are unsure of your door's backset, see Chapter 02 — Measuring Your Door before ordering. The lock is not suitable for aluminium, glass, or fire-rated door assemblies.
The lock gives audio and LED low battery warnings (3 fast descending tones when the keypad wakes up) well before the AA batteries are fully depleted — giving you time to organise a battery change before the next guest arrives. If the batteries do go flat, the lock can be temporarily powered via a phone or power bank connected to the USB-C jumpstart port, providing enough power to unlock the door. The 4 provided mechanical keys also allow physical access at any time. For a short-stay property, checking the battery indicator in the app after each checkout is a sensible part of the turnaround routine.
Yes. The igloohome app manages multiple locks from a single account, each with their own independent access code pools. You can view access logs, generate codes, and manage all properties from the same interface. For larger portfolios, the iglooconnect marketplace connects to property management platforms that handle code generation and guest communication automatically across all properties. See our guide on which Airbnb smart lock setup is right for you.
Additional Information
IP54 confirms the lock has been tested for protection against dust ingress and water spray from any direction. However, igloohome advises the Deadbolt Go be installed in sheltered locations and not exposed to direct rain, sustained wet weather, or coastal salt spray — continuous exposure to wet weather may reduce product lifespan. For coastal environment considerations, see smart lock performance in coastal conditions. For what IP ratings mean in practice, see Chapter 11 — Australian Standards & IP Ratings.
The Deadbolt Go supports a Decoy PIN Code feature, which allows random digits to be entered before the actual PIN code. The lock ignores the additional digits and processes only the correct sequence within the string. This prevents observers from identifying the real code by watching a user enter it or by inspecting wear patterns on the keypad.
Timber doors expand and contract with changes in temperature and humidity, particularly in Queensland conditions. The deadbolt must not be under pre-load from weather seals or door warpage at the time of installation. Check the deadbolt operation periodically with the door open and closed to confirm the bolt extends and retracts smoothly. If resistance develops after installation, adjust the strike plate position before it causes wear on the mechanism. See our guide on common smart lock installation mistakes.
ANSI/BHMA A156.40 is the American National Standard for residential and light commercial Bluetooth-enabled access devices. igloohome states the Deadbolt Go has passed durability and finish testing to the BB grade criteria with a third-party laboratory. This is a performance and durability benchmark for Bluetooth smart locks; it is not an Australian Standards compliance mark and does not indicate fire door or accessibility certification. The Deadbolt Go does not hold AS1905.1 (fire door hardware) certification and is not suitable for installation on fire-rated door assemblies.
The Deadbolt Go runs on igloohome's own app platform, built around offline algoPIN™ access rather than a constant cloud connection. This is a different approach to TTLock-based locks, which depend on a gateway for remote features. For a side-by-side comparison of igloohome against other smart lock platforms, see Chapter 15 — Smart Lock App Platforms and the igloohome brand profile (Chapter 10), or our blog on which app platform is right for you.
Warranty
1-year manufacturer warranty against defects in materials, design and workmanship of hardware components. Proof of purchase, a video clip of the defect, and proof of ownership are required for all claims. Software, consumables, cosmetic damage and normal wear and tear are not covered. Returns & Warranty | igloohome Warranty Policy
Download PDF Resources
Full product overview — features, specifications, dimensions, certifications, compatible ecosystem accessories (Bridge EB1, Key Fob IEF1).
Complete 18-page guide covering what's in the box, retrofit and new installation steps, features, audio/LED indications, and FCC/IC compliance. Version 1.0.
Condensed 10-step retrofit installation reference card for the DBX1 and DBX2.
Print-at-100% fold-along drilling template for new installations — 54mm face bore, 25.4mm edge bore, 60mm and 70mm backset positions.
Igloohome Deadbolt Go — FAQ, Setup and Owner's Guide
Everything you need to know before buying, during installation, and while running the Deadbolt Go as a rental property lock. See also Chapter 13 — Smart Lock FAQ and the Airbnb & Short-Stay Buyers Guide (Ch 07).
Airbnb & Short-Stay Hosting
Via Airbnb Connect in the igloohome app. Under Account Settings, select Connect with Airbnb and follow the prompts. You then assign your Airbnb listing to a lock and set check-in and check-out times. From that point, guest PIN codes are automatically generated and emailed to guests between 1 and 48 hours before check-in — you can configure when in that window. Codes are valid only between check-in and check-out times. Changing check-in/check-out times after the access email has been sent only affects the next reservation, not the current one. The igloohome app does not update your Airbnb listing's times when you change them in the app — those must be changed separately on Airbnb. Full procedure: see our Airbnb Connect Procedure PDF and Ch 07 — Airbnb Connect explained.
No. Guests receive a numeric PIN code by email or text. They enter it on the keypad. No app, no Bluetooth, no phone required. The code is validated on the lock's own processor using algoPIN™ technology — it works offline. See how algoPIN works (Ch 07) and our blog using igloohome for Airbnb in Australia.
The iglooconnect marketplace includes Hospitable, Uplisting, RemoteLock, Hosthub, SabeeApp, Cloudbeds, and dozens more. For large portfolios, these platforms automate code delivery and guest communication across every property. Compare igloohome vs TTLock/McGrath for Airbnb at Ch 07 — igloohome vs TTLock. See also our guide to PMS platforms for Airbnb (TTLock guide) for comparison.
In the igloohome app: go to Reservations, disconnect all listings, then go to Account Settings and select Disconnect with Airbnb. For a full account disconnect, go to the Airbnb Host Website, then Connected Apps, find igloohome and disconnect there.
Access & Credentials
Up to 20 fingerprints. Fingerprints are registered and managed via the igloohome app within Bluetooth range. This method suits owners and permanent household members who want one-touch keyless entry without needing a phone or code. See all fingerprint smart locks.
Time-limited (valid between two specified dates/times), one-time (expires after a single use), scheduled (valid on specific days and hours of the week), and permanent codes. The Decoy PIN feature lets you enter random digits before the real code — the lock ignores the extra digits and recognises only the valid sequence. See PIN code types explained (Ch 03).
As the lock owner, you use the igloohome app to unlock via Bluetooth when in range. You can also create E-Keys for guests or household members — each E-Key can be set as permanent, duration-based, or time-limited. There's no cap on how many E-Keys you can create. Apple Watch and Siri Shortcuts are also supported over Bluetooth (requires watchOS 7 or later). See Bluetooth access explained (Ch 03).
Yes. Manual relock options include: a 1-second press of the Unlock button on the exterior keypad, touching an unregistered finger to the fingerprint sensor, using Bluetooth credentials (owner or E-Key), Apple Watch/Siri Shortcuts, or physically rotating the thumbturn or using the mechanical key on the outside. You can also set Auto Lock to re-lock after a selectable delay of 5 to 180 seconds.
Locking, Security & Alarms
The lock uses audio tones and LED flashes to communicate status. Key indications: Bluetooth connection (unlock icon flashes blue); successfully unlocked (4 fast ascending tones); successfully locked (1 long beep); incorrect PIN (4 short beeps); deleted PIN (3 sets of 4 short beeps); obstruction alarm (6 sets of 4 short beeps); keypad disabled (very long beep); keypad reactivated (2 short beeps); security lockout alarm (low-high siren for 30, 60, or 90 seconds); lockout deactivated (2 long beeps); low battery (3 fast descending tones on wake); tamper alarm (continuous long beep); hard reset/unpair (4 slow descending tones).
The Tamper Alarm will sound a continuous beep if the lock body is being pried from the door. The Security Lockout feature disables the keypad after repeated incorrect access attempts. The Obstruction Alarm sounds if the bolt cannot extend or retract fully. These features are designed for residential security — the Deadbolt Go is tested to ANSI/BHMA A156.40 BB durability standards. See Australian smart lock standards (Ch 11).
Yes. Volume is adjustable via the igloohome app from level 0 (mute) to level 5 (loudest). This is useful for properties where quiet operation is preferred — a muted lock is silent for unlocking and locking events.
Remote Access & Wi-Fi Bridge
The Wi-Fi Bridge (EB1) connects the lock to your 2.4GHz Wi-Fi network and adds: remote unlock from anywhere in the world via the igloohome app, real-time access notifications, on-demand activity log retrieval, and Alexa voice control. The Bridge supports 2.4GHz Wi-Fi only — band-steering routers must expose a 2.4GHz SSID during setup. Without the Bridge, the lock operates entirely offline. See how the igloohome Bridge compares to other gateways (Ch 08) and the band-steering note.
Activity logs are stored in the lock and synced to the igloohome app whenever your phone is within Bluetooth range. With the Wi-Fi Bridge (EB1) connected, logs sync in real time and can be viewed remotely at any time. Each log entry records the credential used and the timestamp. See smart lock FAQ — remote access (Ch 13).
Power & Battery
Battery life is rated up to 12 months under normal use (4 x AA alkaline, not included). The lock gives advance warning: 3 fast descending tones sound each time the keypad is woken up when batteries are getting low, and the igloohome app displays the current battery level. Replace batteries before they are fully depleted — do not mix old and new batteries. See realistic battery life expectations.
If the AA batteries are completely flat, you can use a phone or power bank connected to the USB-C port on the exterior keypad body to temporarily power the lock. This gives enough charge to unlock the door once while you arrange replacement batteries. It is an emergency recovery method, not an ongoing power source. See what to do when a smart lock battery dies.
The CR2032 is pre-installed in the lock and powers the on-board real-time clock for a minimum of 5 years. The clock is what makes algoPIN™ time-limited codes work correctly — without an accurate time reference, the lock cannot validate time-based PINs. You do not need to purchase or replace this battery separately under normal use.
Installation & Setup
The retrofit installation is genuinely DIY — you need only a Phillips screwdriver and 4 x AA batteries (not included). Remove the existing deadbolt, install the new latch assembly, assemble the keypad and thumbturn body, connect the cable, insert batteries, and long-press the unlock button for 3 seconds to auto-calibrate the door handing. For new installations on doors without an existing deadbolt preparation, you will need a drill, a 54mm (2-1/8") hole saw for the face bore, and a 25.4mm (1") hole saw for the edge bore — a drill template is included. See our guide on common smart lock installation mistakes.
After installation, insert the batteries, keep the latch retracted (door open), and long-press the Unlock button on the keypad for 3 seconds. The lock automatically detects whether it is installed on a left-hand or right-hand door and adjusts internally. You do not need to set handing manually or configure anything in the app. See door handing explained (Ch 02).
With the door open, rotate the thumbturn to confirm the deadbolt locks and unlocks smoothly. Check for any pre-load from weather seals or door warpage — the deadbolt must extend and retract freely with low resistance. Wood doors swell and contract with temperature and humidity changes, particularly in Queensland conditions. Re-check the lock periodically with the door both open and closed for any signs of binding. If resistance develops, adjust the strike plate position. See our guide on smart lock installation mistakes.
Suitability
Not recommended. IP54 means it is protected against dust and water spray from any direction, but igloohome explicitly advises the lock be installed in sheltered locations only. Sustained wet weather or direct rain exposure will reduce the lock's lifespan. If the entry door is not covered by a canopy or overhang, consider adding external weather protection before installing. For a fully weather-exposed location, consider a higher-rated product. See IP ratings explained (Ch 11).
No. The Deadbolt Go does not hold AS1905.1 (Australian fire door hardware) certification and must not be installed on fire-rated door assemblies. If you need a smart lock for a fire door, see our fire door smart lock guide (Ch 05).
The Retrofit Lock clips onto an existing euro cylinder thumbturn interior-side — no deadbolt removal, no exterior change, no drilling. It suits strata, heritage, or rental doors where exterior modifications are not permitted. The Deadbolt Go replaces the entire deadbolt and has a physical keypad on the exterior. It adds fingerprint biometrics, which the Retrofit Lock does not have. The Deadbolt Go suits 35–45mm timber doors with a 60 or 70mm deadbolt preparation; the Retrofit Lock suits euro cylinder doors. See our Retrofit Lock case study.
App, Platform & Ecosystem
Both serve the Airbnb and short-stay market, but they take different technical approaches. igloohome is built around offline algoPIN codes validated on the lock — no Wi-Fi needed at the property for guest entry. TTLock (used by McGrath and Lockton products) depends on a gateway for most remote features, though codes themselves can still work offline via OTP mode. igloohome integrates natively with Airbnb; TTLock integrates through third-party PMS platforms. For a detailed comparison, see igloohome vs TTLock (Ch 07), app platforms (Ch 15), and our blog Airbnb smart locks — do you need Wi-Fi?.
The Wi-Fi Bridge (EB1) adds remote unlock and Alexa. The Keypad (EK1) can be used as a secondary PIN entry point — though compatibility with the Deadbolt Go is listed as pending confirmation; contact us before ordering the Keypad as an add-on for this lock. The Keybox 3 works alongside the Deadbolt Go for key handover at properties where a physical key is also needed. The Modules & Gateways category has the full accessory range.
Related Products, Guides & Chapters
Other igloohome products on this store:
- Igloohome Retrofit Lock — interior overlay, euro cylinder, no drilling, no exterior change
- Igloohome Smart Mortice Lock V2 — mortice leverset, algoPIN, RFID, no fingerprint
- Igloohome Smart Mortice Lock V2 + Fingerprint — mortice leverset with biometrics
- Igloohome Smart Bluetooth Padlock 2 — gates, sheds, external use
- Igloohome Keybox 3 — key safe / lockbox for guest key handover
- Igloohome Wi-Fi Bridge (EB1) — remote unlock gateway for all compatible igloohome locks
- Igloohome Keypad (EK1) — exterior PIN keypad add-on
Buyer's Guide chapters:
- Ch 07 — Smart Locks for Airbnb & Short-Stay Rentals
- Ch 08 — Gateway & Wi-Fi Bridge Comparison
- Ch 10 — Brand Profiles (igloohome)
- Ch 11 — Australian Smart Lock Standards & IP Ratings
- Ch 13 — Smart Lock FAQ
- Ch 15 — Smart Lock App Platforms (igloohome section)
Related blogs:
- Using igloohome for Airbnb in Australia — algoPIN Explained
- Airbnb Smart Locks in Australia — Do You Really Need Wi-Fi?
- Igloohome Retrofit Lock Case Study — Real-World Installation
- Which Smart Lock Platform Is Right for You?
- The Realities of Electronic Door Locks
- Smart Lock Not Locking? 3 Common DIY Installation Mistakes
What's in the Box — Igloohome Deadbolt Go

- 1 x keypad body (exterior)
- 1 x thumbturn body (interior)
- 1 x mounting bracket
- 4 x physical owner keys
- 1 x deadbolt latch assembly
- 1 x strike plate
- 1 x dust box cover
- 2 x large screws
- 3 x small machine screws
- 4 x wood door screws
- 4 x metal door screws
Igloohome Deadbolt Go — Dimensions
| Front body (W x H x D) | 64 x 136 x 18.5mm | Exterior keypad panel |
| Back body (W x H x D) | 75 x 154 x 48.5mm | Interior thumbturn body |
| Backset | 60mm or 70mm (adjustable) | Set during installation |
| Door thickness | 35–45mm | Timber swing door |
| New install bore (face) | 54mm (2-1/8") | Drill Sheet included for new install |
| New install bore (edge) | 25.4mm (1") | — |
Igloohome Deadbolt Go — Product Brochure
PDF Files — Smart Deadbolt Go
Full product overview — features, specifications, dimensions, certifications, compatible ecosystem accessories.
Complete 18-page guide covering what's in the box, retrofit and new installation steps, features, audio/LED indications table, and FCC/IC compliance. Version 1.0.
Condensed 10-step retrofit installation reference card for the DBX1 and DBX2.
Print-at-100% fold-along drilling template for new installations — 54mm face bore, 25.4mm edge bore, 60mm and 70mm backset positions.
Step-by-step procedure for connecting the igloohome app to an Airbnb account — covers setup, PIN delivery timing (1–48 hours before check-in), check-in/out time changes, and disconnection.
igloohome Warranty
Warranty Summary
How to Make a Claim
- Gather the required documents: your original invoice, a video clip clearly showing the defect, and proof of ownership.
- Contact Terry's Tradies Pty Ltd and its associated websites, trading names, and subsidiaries - your authorised igloohome reseller - using the Returns & Warranty page above. Warranty claims must be lodged from the country of original purchase.
- igloohome may conduct diagnostic tests to determine the nature and cause of the defect. Their assessment is final.
- If the claim is approved within the warranty period, igloohome will repair the product, replace it with the same or closest available product, or refund the amount paid - at igloohome's discretion. Repaired or replaced products continue to be covered for the remainder of the original warranty period.
- Any replaced or fully refunded product becomes the property of igloocompany and must be returned in accordance with their returns policy. Delete all personal data from the device before returning it.
Exclusions
This warranty does not cover, and will be voided by, any of the following:
- Damage from impact, shock, accident, fire, flood, earthquake, lightning or other acts of nature
- Exposure to sand, extreme temperatures or environmental conditions outside the product's specifications
- Battery corrosion or chemical corrosion
- Abuse, mishandling, improper installation, improper operation, or failure to follow igloohome's care and maintenance recommendations
- Use of incorrect electrical supply or voltage
- Damage caused by software, apps, accessories or peripheral equipment not supplied or approved by igloohome
- Unauthorised alteration, modification, adjustment or tampering
- Replacement of parts with components not supplied or approved by igloohome
- Missing accessories or external parts, unless reported within 3 calendar days of original retail purchase
- Cosmetic damage to the outer surface or finish (e.g. scratches, dents, stains)
- Deterioration due to normal wear and tear, including corrosion or rust
- Damage occurring during transit, delivery, packing, unpacking, or installation not carried out by an igloohome-authorised installer
- Non-failure problems such as reception/incompatibility issues, software updates, password resets, routine servicing, battery changes, cleaning or product demonstrations
- Software and consumable items, even if packaged or sold with the product
- Minor imperfections within design specifications that do not materially affect functionality
Important Notes
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this manufacturer warranty limits or excludes your rights under the ACL.
igloohome offers an Extended Product Warranty (an additional 24 months) for products purchased and installed in Singapore only. This extended warranty is not available to customers in Australia.
igloohome requires warranty claims to be made in the country where the product was originally purchased. Claims for products purchased in Australia must be lodged through Terry's Tradies Pty Ltd and its associated websites, trading names, and subsidiaries - not through igloohome's Singapore or US offices.
Confused? Overwhelmed? We get it.
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