Vault Fortress Vision Push Pull Smart Lock with Video Intercom and 3D Face Recognition
At A Glance
At A Glance
DISPATCH3 Business Days
Face Recognition 
Fingerprint 
PIN Code 
RFID Card 
Vault App (Bluetooth) 
Wi-Fi Remote (Built-In) 
Mechanical Key 
PalmNot Available
The Vault Fortress Vision (Vault_Fortress_Vision) is the Fortress push-pull smart mortice lock with a two-way video intercom, a built-in indoor display screen and integrated 2.4GHz Wi-Fi. See who is at your door from the screen inside or from the Vault Smart Locks app, speak with visitors, receive real-time notifications and answer the door remotely from anywhere - with no separate gateway to buy.
Part of Vault's signature range, the Fortress Vision combines 3D facial recognition with fingerprint, PIN code, Bluetooth, RFID card, mechanical key and app control in a modern long-body push-pull format.
Its smart mortice format suits hinged entry doors where a full-featured lock is wanted, and it runs on the auto-locking Vault Innovative Mortice - the 35mm backset version is included, and 60mm and 70mm backsets are available separately. It is the video-intercom variant of the Vault Fortress; the lever Guardian Vision and the deadbolt Nexus Vision complete the Vision range, and the whole family sits in our Vault range overview.
Estimated Dispatch
Usually ships in 3 business days.
Usually ships in 3 business days.
Mortice Backset: 35mm Included - 60mm and 70mm Optional
The Vault Fortress Vision comes with the Vault Innovative Mortice in a 35mm backset, included in the base price. It also works with the 60mm and 70mm backset versions of the same mortice. Those are an additional-cost option and are not swapped in for you: if your door needs one, add the 60mm or 70mm Innovative Mortice to your cart as a separate item. The 35mm mortice is still supplied in the box. Measure your backset before ordering - see Mortice and Door Fit.
The Vault Fortress Vision comes with the Vault Innovative Mortice in a 35mm backset, included in the base price. It also works with the 60mm and 70mm backset versions of the same mortice. Those are an additional-cost option and are not swapped in for you: if your door needs one, add the 60mm or 70mm Innovative Mortice to your cart as a separate item. The 35mm mortice is still supplied in the box. Measure your backset before ordering - see Mortice and Door Fit.
Built-in Video Intercom and Wi-Fi
The Fortress Vision adds a two-way video intercom and a built-in indoor display screen to the standard lock. See and speak with visitors at your door - from the screen inside or from the Vault Smart Locks app.
With integrated 2.4GHz Wi-Fi, you receive real-time notifications and can answer the door remotely from anywhere - no separate gateway required. Visitor video is a different thing from a conventional door viewer: you can talk to the person, and you can do it from the other side of the world.
Built-In Wi-Fi (No Gateway to Buy)
Wi-Fi is built into this lock, so remote unlocking, activity notifications and the video intercom all work over a 2.4GHz Wi-Fi network with nothing extra to add. There is no need to buy a separate Vault G5 Wi-Fi Gateway, so you save that added hardware cost and the extra setup step that a Bluetooth-only Vault lock needs for remote access - every other lock in the Vault range relies on the G5 for its remote functions.
Wi-Fi is built into this lock, so remote unlocking, activity notifications and the video intercom all work over a 2.4GHz Wi-Fi network with nothing extra to add. There is no need to buy a separate Vault G5 Wi-Fi Gateway, so you save that added hardware cost and the extra setup step that a Bluetooth-only Vault lock needs for remote access - every other lock in the Vault range relies on the G5 for its remote functions.
Not sure what a gateway does? See our guide to smart lock gateways, and note the lock needs a 2.4GHz network - if your router merges its bands, read about band steering before you set it up. Browse every Wi-Fi smart lock we stock.
Note: the videos below show the base Vault Fortress. The Fortress Vision adds an internal video display screen and an external fish-eye camera lens for the two-way video intercom; all other hardware and functions are the same.
Key Features
- Push-pull smart mortice lock with an integrated long-body handle - see push-pull door preparation in Chapter 02.
- 3D facial recognition, fingerprint, PIN code, RFID card, Bluetooth and app control - compare them in the access-method comparison.
- Built-in 2.4GHz Wi-Fi for remote access, video intercom and smart-home integration - no separate gateway required.
- Two-way video intercom - see and speak with visitors from the built-in screen or the Vault Smart Locks app.
- Built-in indoor display screen - view who is at the door from inside without opening it.
- Real-time notifications and remote door answering from anywhere via the Vault Smart Locks app.
- Mechanical key backup included - a backup key keeps the door usable if the battery is flat.
- IP66 weather-rated external module for front doors with one side facing the weather; the internal module is interior-use only.
- Runs on the auto-locking Vault Innovative Mortice, which engages the deadbolt as the door is pushed closed. The 35mm backset version is included; 60mm and 70mm are an additional-cost option, added to the cart separately.
- Designed for hinged-door smart entry on 35-55mm timber or aluminium doors - check door thickness first.
Facial Recognition Access
The Fortress Vision supports 3D facial recognition for fast, touch-free entry on supported installations - the same face module as the standard Fortress.
Facial recognition works alongside fingerprint, PIN, RFID card, Bluetooth app control and backup key access. The Fortress platform stores up to 50 face profiles. See why 3D differs from 2D camera recognition and how liveness detection works.
User capacity and performance depend on the model-specific hardware and setup. In a commercial, strata or managed rental setting, review the Australian Privacy Act obligations before you enrol faces.
IP66 Weather Rated (External Module)
The external (outside) module - which carries the fish-eye video camera - is IP66 weather rated for everyday outdoor exposure on a regular front door. The internal module - which houses the battery compartment and other electronics - is for interior use only and is not weather rated.
The external (outside) module - which carries the fish-eye video camera - is IP66 weather rated for everyday outdoor exposure on a regular front door. The internal module - which houses the battery compartment and other electronics - is for interior use only and is not weather rated.
IP66 indicates strong protection against dust and powerful water jets, and applies to the outside module only. The internal module also houses the indoor display screen, so it must stay on the inside of the door. On the coast, salt air still needs managing - read the realities of coastal installations and what shortens a lock's life near the sea.
Access Methods
The Fortress Vision supports six ways in plus built-in remote access. See our side-by-side access method comparison for how each method works day to day.
What's in the Box
- Vault Fortress Vision lock body set (external module with camera; internal module with display screen)
- Mortice - the Vault Innovative Mortice, 35mm backset
- Strike and strike box
- Backup physical key
- RFID fobs x3
- Lithium battery
- Installation template
- Digital manual
Mortice and Door Fit
Vault Innovative Mortice - 35mm Included, 60mm and 70mm Optional
The Fortress push-pull range - the Fortress, the Fortress Vision and the Quantum - runs on the Vault Innovative Mortice, an auto-locking body with 85mm lock centres whose sensor throws the deadbolt as the door is pushed closed. The Fortress Vision comes with the 35mm backset version in the box, included in the base price. The 60mm and 70mm backset versions are an additional-cost option and are not swapped for the 35mm body: if your door needs one, add that Innovative Mortice to your cart as a separate item - the 35mm mortice still arrives in the box. The backset choice is made against your door preparation, and the auto-locking and dead-latching facts are on that page.
The Fortress push-pull range - the Fortress, the Fortress Vision and the Quantum - runs on the Vault Innovative Mortice, an auto-locking body with 85mm lock centres whose sensor throws the deadbolt as the door is pushed closed. The Fortress Vision comes with the 35mm backset version in the box, included in the base price. The 60mm and 70mm backset versions are an additional-cost option and are not swapped for the 35mm body: if your door needs one, add that Innovative Mortice to your cart as a separate item - the 35mm mortice still arrives in the box. The backset choice is made against your door preparation, and the auto-locking and dead-latching facts are on that page.
Fitting a push-pull lock to a door that already has a lever or knob set is a different preparation - read push-pull hardware in Chapter 02 and why the backset matters on a smart lock before ordering. Double doors need the Vault Rebate Kit. If you are unsure, send door photos - here is what to photograph - or book a site survey. The wider mortice locks for smart locks category shows the other Vault bodies for comparison.
Battery, Power and Backup Access
- Battery-powered smart lock with low-voltage warning functionality.
- A lithium battery is included. The Vision's screen, camera and Wi-Fi radio draw more than a Bluetooth-only lock, so expect to charge more often than the standard Fortress - our guide to what really affects smart lock battery life explains why.
- Note for anyone reading the base Fortress manual: it describes 4 x AA cells for the standard Fortress, which has no screen, camera or Wi-Fi radio. The Fortress Vision listing specifies a lithium battery in the box.
- Mechanical key backup remains available for emergency entry in all power conditions - read what a power or internet outage changes.
- Confirm key access and battery condition as part of initial setup.
Suitable Uses
- Residential front entry doors - the regular front door with one side facing the weather.
- Homes that want to see and speak with visitors before opening the door - from inside on the screen, or from anywhere on the phone.
- Premium hinged-door installations where a vertical push-pull handle is preferred over a standard lever smart lock.
- Households needing touch-free, multi-user face recognition plus several conventional credential types.
- Owners who want remote access without buying and placing a Wi-Fi gateway - the Wi-Fi is already in the lock.
- Short-stay and managed properties that want visitor video and remote unlocking - read audit trails and which setup suits a rental first.
Available Finish Options
Black
(This Product)
STK Vault_Fortress_Vision
Finish selection does not affect functionality, compliance, or performance.
Vault Vision Range and Base Models
This product (bold row) is the video-intercom variant of its base model. The three Vision locks share the same lock formats as the standard Fortress, Guardian and Nexus and add the camera, intercom and built-in Wi-Fi; the base models reach the internet through the optional Vault G5 Gateway instead. The whole line-up is compared in our Vault range overview and the Vault brand profile; every face-recognition lock we stock is in the palm or face recognition category.
Dimensions
Manufacturer dimension drawing. Front and back panels are approximately 72mm wide x 400mm high, with a body depth of roughly 40mm to 60mm and a recommended clearance of 52mm (the base Fortress manual's own badge gives 70 x 390 x 51mm). The drawing depicts the base Vault Fortress; the Fortress Vision adds the internal display screen and the external fish-eye video camera. Measure door thickness and stile width before ordering.
Full Specifications
Wi-Fi Remote Access and Video Intercom
Unlike the standard Fortress, the Fortress Vision has built-in 2.4GHz Wi-Fi. Remote access, real-time notifications and the two-way video intercom all work without a separate gateway - compare that with how Wi-Fi remote access normally reaches a smart lock.
See and speak with visitors from the built-in indoor screen or from the Vault Smart Locks app, answer the door from anywhere, and add Alexa or Google Home functionality on supported systems.
The lock also operates locally over Bluetooth, so face recognition, fingerprint, PIN, RFID and mechanical key entry keep working even if the internet is down - see what still works when the internet drops and how to keep a Wi-Fi lock stable. Browse all app-enabled and Bluetooth smart locks.
Mechanical Key Backup
The Fortress Vision includes a mechanical key override so access remains available if the battery is flat or electronic access cannot be used - what a key override is and what happens when the battery dies.
The Fortress Vision includes a mechanical key override so access remains available if the battery is flat or electronic access cannot be used - what a key override is and what happens when the battery dies.
A backup physical key is included. The backup key remains an important emergency method on a primary entry door - see every smart lock with a backup key.
Frequently Asked Questions
Does the Fortress Vision have an indoor screen, and does it need a gateway?
It has a built-in indoor display screen and a fish-eye door camera, and built-in 2.4GHz Wi-Fi - so the two-way video intercom, remote access and notifications all work with no separate gateway. See our guide to what a gateway does. The deadbolt Nexus Vision delivers its intercom through the app only (no screen); the lever Guardian Vision has a screen like this one.
It has a built-in indoor display screen and a fish-eye door camera, and built-in 2.4GHz Wi-Fi - so the two-way video intercom, remote access and notifications all work with no separate gateway. See our guide to what a gateway does. The deadbolt Nexus Vision delivers its intercom through the app only (no screen); the lever Guardian Vision has a screen like this one.
Does the Fortress Vision support facial recognition?
Yes. It uses 3D facial recognition with a capacity of 50 face profiles on the Fortress platform, alongside the other access methods. The 3D sensor type differs from 2D camera-based recognition in spoofing resistance - liveness detection explains the difference.
Yes. It uses 3D facial recognition with a capacity of 50 face profiles on the Fortress platform, alongside the other access methods. The 3D sensor type differs from 2D camera-based recognition in spoofing resistance - liveness detection explains the difference.
Is the Fortress Vision suitable for outdoor use?
The IP66 rating applies to the external (outside) module only, which carries the camera; the internal module (screen, battery, electronics) is for interior use. It suits a front door with one side facing the weather, not a door exposed on both faces.
The IP66 rating applies to the external (outside) module only, which carries the camera; the internal module (screen, battery, electronics) is for interior use. It suits a front door with one side facing the weather, not a door exposed on both faces.
Is the Fortress Vision suitable for fire-rated apartment entry doors?
No. Vault smart locks are not certified for fire-rated doors. For Queensland fire door compliance requirements, see Chapter 05 of our Buyer's Guide.
No. Vault smart locks are not certified for fire-rated doors. For Queensland fire door compliance requirements, see Chapter 05 of our Buyer's Guide.
What mortice does the Fortress Vision use, and do I need to confirm fitment?
The Fortress push-pull range uses the Vault Innovative Mortice. A 35mm backset version is in the box and included in the price; 60mm and 70mm backset versions are an additional-cost option that you add to your cart separately. Confirm your door's preparation and thickness before ordering - sending door photos first is strongly recommended. See our installation guide, our guide to common mistakes and our advice and installation service.
The Fortress push-pull range uses the Vault Innovative Mortice. A 35mm backset version is in the box and included in the price; 60mm and 70mm backset versions are an additional-cost option that you add to your cart separately. Confirm your door's preparation and thickness before ordering - sending door photos first is strongly recommended. See our installation guide, our guide to common mistakes and our advice and installation service.
Additional Information
Fortress vs Fortress Vision
The Fortress Vision is the video-intercom variant of the standard Vault Fortress push-pull lock, adding an indoor display screen, a fish-eye camera and built-in Wi-Fi. If you do not need the camera or screen, the standard Fortress offers the same biometric access at a lower price, with remote access via the optional G5 Gateway. See the Vault brand profile.
The Fortress Vision is the video-intercom variant of the standard Vault Fortress push-pull lock, adding an indoor display screen, a fish-eye camera and built-in Wi-Fi. If you do not need the camera or screen, the standard Fortress offers the same biometric access at a lower price, with remote access via the optional G5 Gateway. See the Vault brand profile.
The Vision Range
Fortress Vision is one of three Vision models with an on-device experience. The lever Guardian Vision also has an indoor screen; the deadbolt Nexus Vision is app-only (no screen). For the full line-up, see the Vault smart lock range overview and the Fortress entry in it.
Fortress Vision is one of three Vision models with an on-device experience. The lever Guardian Vision also has an indoor screen; the deadbolt Nexus Vision is app-only (no screen). For the full line-up, see the Vault smart lock range overview and the Fortress entry in it.
Facial Recognition - Commercial and Rental Use
Deploying facial recognition in a commercial, strata or managed rental setting may trigger obligations under the Australian Privacy Act. Review these requirements before installation.
Deploying facial recognition in a commercial, strata or managed rental setting may trigger obligations under the Australian Privacy Act. Review these requirements before installation.
Mortice Fitment Matters
The Fortress Vision is a push-pull smart mortice lock and comes with the 35mm backset Vault Innovative Mortice. Check it against the actual door preparation, and if the backset is 60mm or 70mm, add that mortice to your cart as well - see our guide to common hardware and backset selection mistakes and why misalignment is the number one cause of a lock that will not throw.
The Fortress Vision is a push-pull smart mortice lock and comes with the 35mm backset Vault Innovative Mortice. Check it against the actual door preparation, and if the backset is 60mm or 70mm, add that mortice to your cart as well - see our guide to common hardware and backset selection mistakes and why misalignment is the number one cause of a lock that will not throw.
Battery and Power
Powered by a rechargeable lithium battery, with a mechanical key backup for all power conditions. For charge-cycle expectations, see our guide to smart lock battery life and the power and battery FAQ. Fortress is better suited to households or properties needing several credential types than to single-user keypad access alone.
Powered by a rechargeable lithium battery, with a mechanical key backup for all power conditions. For charge-cycle expectations, see our guide to smart lock battery life and the power and battery FAQ. Fortress is better suited to households or properties needing several credential types than to single-user keypad access alone.
Warranty
Vault Smart Locks Warranty (Australia)
Vault Smart Locks products purchased in Australia are covered against defects in materials and workmanship under normal residential or commercial use for:
Returns & Warranty|View Vault Warranty Policy
This warranty operates in addition to your rights under the Australian Consumer Law.
Vault Smart Locks products purchased in Australia are covered against defects in materials and workmanship under normal residential or commercial use for:
- Standard range: 12 months from the date of purchase
- Select Signature Range models: 24 months (as stated on the product listing or packaging)
Returns & Warranty|View Vault Warranty Policy
This warranty operates in addition to your rights under the Australian Consumer Law.
Download PDF Resources
Vault Fortress User Manual (PDF)
The 12-page manual for the base Vault Fortress push-pull lock: lock structure and inclusions, the A01-TBF specification table, installation steps and the app operation guide (adding locks, passcodes, cards, fingerprints and faces). It does not cover the Fortress Vision's indoor screen, fish-eye camera or video intercom; all other hardware, installation and specifications are shared. See also our installation and troubleshooting chapter.
The 12-page manual for the base Vault Fortress push-pull lock: lock structure and inclusions, the A01-TBF specification table, installation steps and the app operation guide (adding locks, passcodes, cards, fingerprints and faces). It does not cover the Fortress Vision's indoor screen, fish-eye camera or video intercom; all other hardware, installation and specifications are shared. See also our installation and troubleshooting chapter.
Vault Fortress Vision - FAQ, Setup and Owner's Guide
Everything below is here to help you buy, install, set up and live with your Vault Fortress Vision. For general smart-lock questions see our Smart Lock FAQ (Chapter 13), and for measuring and fitting see the Buyer's Guide.
Video Intercom, Screen and Notifications
How does the video intercom actually work?
A fish-eye camera in the outside module and a speaker and microphone let you see and talk to whoever is at the door. Inside the house the picture shows on the built-in display screen on the internal module; away from home it comes to your phone through the Vault Smart Locks app over the lock's built-in Wi-Fi. You can then unlock the door from the same screen if you choose to. It is a two-way conversation, not a one-way door viewer.
A fish-eye camera in the outside module and a speaker and microphone let you see and talk to whoever is at the door. Inside the house the picture shows on the built-in display screen on the internal module; away from home it comes to your phone through the Vault Smart Locks app over the lock's built-in Wi-Fi. You can then unlock the door from the same screen if you choose to. It is a two-way conversation, not a one-way door viewer.
What does the indoor screen show, and do I need my phone at home?
The indoor screen shows the visitor at the door so you can check who is there without opening it or picking up your phone. At home you can use the screen alone; the phone app is for when you are out, or if you prefer to answer from the couch.
The indoor screen shows the visitor at the door so you can check who is there without opening it or picking up your phone. At home you can use the screen alone; the phone app is for when you are out, or if you prefer to answer from the couch.
How do I get notified when someone is at the door?
The lock pushes real-time notifications to the Vault Smart Locks app over your home Wi-Fi. Open the notification to see the visitor, speak with them and unlock if you want to. Notifications need the lock joined to a 2.4GHz Wi-Fi network with internet access.
The lock pushes real-time notifications to the Vault Smart Locks app over your home Wi-Fi. Open the notification to see the visitor, speak with them and unlock if you want to. Notifications need the lock joined to a 2.4GHz Wi-Fi network with internet access.
Will the intercom still work if my internet goes down?
Not the remote part - the video call to your phone needs the internet. The indoor screen, and every credential at the door (face, fingerprint, PIN, card, key and Bluetooth app), keep working locally. See what still works when the internet drops and why locks drop off Wi-Fi.
Not the remote part - the video call to your phone needs the internet. The indoor screen, and every credential at the door (face, fingerprint, PIN, card, key and Bluetooth app), keep working locally. See what still works when the internet drops and why locks drop off Wi-Fi.
Built-In Wi-Fi and Remote Access
Do I need a Vault G5 Gateway with the Fortress Vision?
No. The Fortress Vision has 2.4GHz Wi-Fi built into the lock, so remote unlocking, notifications and the video intercom work with nothing extra to buy. The Vault G5 Gateway is for the Bluetooth-only Vault locks such as the standard Fortress. Our gateway guide explains the difference.
No. The Fortress Vision has 2.4GHz Wi-Fi built into the lock, so remote unlocking, notifications and the video intercom work with nothing extra to buy. The Vault G5 Gateway is for the Bluetooth-only Vault locks such as the standard Fortress. Our gateway guide explains the difference.
What Wi-Fi network does the lock need?
A 2.4GHz network - the lock does not join 5GHz. If your router merges both bands under one name, you may need to split them or use a 2.4GHz-only guest network while you pair; our guides to band steering and Wi-Fi dropout causes walk through it. Signal strength at the door matters more than anywhere else in the house - a lock on a brick or rendered wall can sit in a weak spot even when the lounge is fine (placement tips).
A 2.4GHz network - the lock does not join 5GHz. If your router merges both bands under one name, you may need to split them or use a 2.4GHz-only guest network while you pair; our guides to band steering and Wi-Fi dropout causes walk through it. Signal strength at the door matters more than anywhere else in the house - a lock on a brick or rendered wall can sit in a weak spot even when the lounge is fine (placement tips).
Can I unlock the door for a visitor while I am away?
Yes. Answer the video call on your phone, confirm who it is, and unlock from the app. You can also share app access with family members so more than one person can answer.
Yes. Answer the video call on your phone, confirm who it is, and unlock from the app. You can also share app access with family members so more than one person can answer.
Does it work with Alexa or Google Home?
The Fortress Vision can add Alexa or Google Home functionality on supported systems, through its built-in Wi-Fi. Treat this as a bonus rather than the reason to buy: voice platforms change their smart-lock rules from time to time, so confirm the current Vault integration for your assistant before you rely on it. Compare the ecosystems in Chapter 15.
The Fortress Vision can add Alexa or Google Home functionality on supported systems, through its built-in Wi-Fi. Treat this as a bonus rather than the reason to buy: voice platforms change their smart-lock rules from time to time, so confirm the current Vault integration for your assistant before you rely on it. Compare the ecosystems in Chapter 15.
Which app runs the Fortress Vision, and where do I get it?
The Vault Smart Locks app, free on iOS and Android.
Register an account, add the lock over Bluetooth, then join it to your 2.4GHz Wi-Fi so the intercom and remote functions come alive. Vault runs its own platform - it is not a TTLock or Tuya lock - so the platform comparison in Chapter 15 and which platform is right for you are the places to compare it against the other ecosystems we sell.
The Vault Smart Locks app, free on iOS and Android.
Register an account, add the lock over Bluetooth, then join it to your 2.4GHz Wi-Fi so the intercom and remote functions come alive. Vault runs its own platform - it is not a TTLock or Tuya lock - so the platform comparison in Chapter 15 and which platform is right for you are the places to compare it against the other ecosystems we sell.Access, Credentials and Face Recognition
How many faces, fingerprints, PINs and cards can it hold?
50 face profiles, 200 fingerprints, 150 passcodes and 200 cards on the Fortress platform. Three RFID fobs come in the box. That is more than enough for a large household or a managed property - see how the other Vault locks compare in the range overview.
50 face profiles, 200 fingerprints, 150 passcodes and 200 cards on the Fortress platform. Three RFID fobs come in the box. That is more than enough for a large household or a managed property - see how the other Vault locks compare in the range overview.
Does face recognition work at night or in bright sun?
3D structured-light recognition builds a depth map of the face rather than relying on a flat picture, so it is far less dependent on lighting than a 2D camera and much harder to fool with a photo. Very low sun straight into the sensor can still slow it down, as can a wide-brimmed hat pulled low. Liveness detection in Chapter 06 covers what the sensor is checking for.
3D structured-light recognition builds a depth map of the face rather than relying on a flat picture, so it is far less dependent on lighting than a 2D camera and much harder to fool with a photo. Very low sun straight into the sensor can still slow it down, as can a wide-brimmed hat pulled low. Liveness detection in Chapter 06 covers what the sensor is checking for.
Is enrolling faces a privacy issue?
At home, no. In a business, strata building or managed rental, collecting facial data can bring the Australian Privacy Act into play - read the chapter section before you enrol tenants or staff.
At home, no. In a business, strata building or managed rental, collecting facial data can bring the Australian Privacy Act into play - read the chapter section before you enrol tenants or staff.
Can I give a tradesperson or a guest temporary access?
Yes. Passcodes and app keys can be issued for a set period through the Vault Smart Locks app and removed afterwards, and RFID cards can be deleted from the lock if lost. For a short-stay property, read our note on audit trails and which setup suits a rental.
Yes. Passcodes and app keys can be issued for a set period through the Vault Smart Locks app and removed afterwards, and RFID cards can be deleted from the lock if lost. For a short-stay property, read our note on audit trails and which setup suits a rental.
Is there a mechanical key, and where is the keyhole?
Yes - a backup physical key is included, and the override cylinder is on the outside module. Where the keyhole hides on a smart lock and where to keep the spare are covered in our key-override guide. Keep the key somewhere other than inside the house.
Yes - a backup physical key is included, and the override cylinder is on the outside module. Where the keyhole hides on a smart lock and where to keep the spare are covered in our key-override guide. Keep the key somewhere other than inside the house.
Mortice, Door Fit and Installation
Which mortice comes with it, and will it fit my door?
The Vault Innovative Mortice in a 35mm backset - an auto-locking body with 85mm lock centres - is in the box and included in the price. 60mm and 70mm backset versions are an additional-cost option: add the one your door needs to your cart as a separate item, and the 35mm body is still supplied. It is a different body from the Vault Hinged/Swinging Euro mortice used by the lever locks, so if you are replacing an existing mortice lock, measure the backset and lock centres before ordering. Photos of the door edge and the old lock help us confirm fit - what to send.
The Vault Innovative Mortice in a 35mm backset - an auto-locking body with 85mm lock centres - is in the box and included in the price. 60mm and 70mm backset versions are an additional-cost option: add the one your door needs to your cart as a separate item, and the 35mm body is still supplied. It is a different body from the Vault Hinged/Swinging Euro mortice used by the lever locks, so if you are replacing an existing mortice lock, measure the backset and lock centres before ordering. Photos of the door edge and the old lock help us confirm fit - what to send.
What door thickness and clearance does it need?
Doors from 35mm to 55mm thick, timber or aluminium, with a recommended clearance of 52mm for the panels. The push-pull body is roughly 72mm wide and 400mm tall, so check the stile width on a narrow aluminium door - a slimline Vault such as the Zenith may suit better.
Doors from 35mm to 55mm thick, timber or aluminium, with a recommended clearance of 52mm for the panels. The push-pull body is roughly 72mm wide and 400mm tall, so check the stile width on a narrow aluminium door - a slimline Vault such as the Zenith may suit better.
Should I fit it myself or use a locksmith?
A confident DIYer with the right door preparation can, but a push-pull mortice lock with a screen, camera and Wi-Fi is not the place to learn. Our when to DIY section and the three common installation mistakes are worth ten minutes; Terry's offers advice and installation and installation across the Gold Coast. Note that incorrect or unlicensed installation is excluded from the Vault warranty.
A confident DIYer with the right door preparation can, but a push-pull mortice lock with a screen, camera and Wi-Fi is not the place to learn. Our when to DIY section and the three common installation mistakes are worth ten minutes; Terry's offers advice and installation and installation across the Gold Coast. Note that incorrect or unlicensed installation is excluded from the Vault warranty.
Can it go on a pair of doors?
On a rebated (overlapping) door pair, yes, with the Vault Rebate Kit - the kit page explains when it is needed and when it is not. Every rebate kit and strike we stock is in the rebate kits and strikes category.
On a rebated (overlapping) door pair, yes, with the Vault Rebate Kit - the kit page explains when it is needed and when it is not. Every rebate kit and strike we stock is in the rebate kits and strikes category.
Does it matter which way my door opens?
The handle direction is set in the app after the lock is added, so one Fortress Vision suits a left- or right-hand door. Knowing your handing still helps when you send photos - how to determine door handing.
The handle direction is set in the app after the lock is added, so one Fortress Vision suits a left- or right-hand door. Knowing your handing still helps when you send photos - how to determine door handing.
Power and Batteries
What powers it, and how long does a charge last?
A lithium battery is included and sits in the internal module. Vault does not quote a life figure for the Vision, and a lock that is also a camera, screen and Wi-Fi radio will always use more power than a Bluetooth-only lock, so plan on charging more often than a standard Fortress owner would. The lock warns you at low voltage. For what drives battery life on any electronic lock, read the realities of electronic door locks.
A lithium battery is included and sits in the internal module. Vault does not quote a life figure for the Vision, and a lock that is also a camera, screen and Wi-Fi radio will always use more power than a Bluetooth-only lock, so plan on charging more often than a standard Fortress owner would. The lock warns you at low voltage. For what drives battery life on any electronic lock, read the realities of electronic door locks.
The base Fortress manual talks about AA batteries - which is right?
The base Vault Fortress runs on 4 x AA cells, and its manual (linked on this page) describes that model. The Fortress Vision listing specifies a lithium battery in the box. If the battery format matters to your decision, ask us before you order and we will confirm against current stock.
The base Vault Fortress runs on 4 x AA cells, and its manual (linked on this page) describes that model. The Fortress Vision listing specifies a lithium battery in the box. If the battery format matters to your decision, ask us before you order and we will confirm against current stock.
What if the battery goes flat while I am out?
Use the mechanical key. Once you are in, recharge and the electronics come straight back. What happens when the battery dies covers the sequence.
Use the mechanical key. Once you are in, recharge and the electronics come straight back. What happens when the battery dies covers the sequence.
Suitability and Compliance
Can I put it on a fire-rated apartment door?
No. Vault locks are not certified for fire doors. Where fire doors are required and the lock types that are certified are in Chapter 05.
No. Vault locks are not certified for fire doors. Where fire doors are required and the lock types that are certified are in Chapter 05.
How weatherproof is it, really?
The outside module, camera included, is IP66 - dust-tight and resistant to powerful water jets. The inside module is not weather rated at all and must stay indoors. IP66 is a laboratory rating, not a promise about salt air; on the coast, read coastal environments and Queensland considerations.
The outside module, camera included, is IP66 - dust-tight and resistant to powerful water jets. The inside module is not weather rated at all and must stay indoors. IP66 is a laboratory rating, not a promise about salt air; on the coast, read coastal environments and Queensland considerations.
Is it suitable for a busy commercial door?
It is designed for residential and light commercial entry doors, not a high-cycle storeroom or shop front. For a commercial door, talk to us about the Vault access control units or a different platform.
It is designed for residential and light commercial entry doors, not a high-cycle storeroom or shop front. For a commercial door, talk to us about the Vault access control units or a different platform.
How does a Vault warranty claim work, and is there a fee?
Vault covers the standard range for 12 months from purchase against defects in materials and workmanship, for the original purchaser only. When a lock goes back for assessment Vault charges a refundable holding fee - $200 in metro areas and $250 elsewhere - which is returned if the fault is covered. Batteries, cosmetic finishes, incorrect or unlicensed installation and misuse are excluded, so a professional fit protects the claim as well as the door. Terry's manages claims alongside your rights under Australian Consumer Law - see Returns and Warranty.
Vault covers the standard range for 12 months from purchase against defects in materials and workmanship, for the original purchaser only. When a lock goes back for assessment Vault charges a refundable holding fee - $200 in metro areas and $250 elsewhere - which is returned if the fault is covered. Batteries, cosmetic finishes, incorrect or unlicensed installation and misuse are excluded, so a professional fit protects the claim as well as the door. Terry's manages claims alongside your rights under Australian Consumer Law - see Returns and Warranty.
Related Products, Guides and Chapters
The Vision range and base models: Guardian Vision (lever, indoor screen) · Nexus Vision (deadbolt, app-only intercom) · Vault Fortress (base model) · Vault Guardian · Vault Nexus
Mortice, kit and accessories: Vault Innovative Mortice · Vault Rebate Kit · Vault G5 Gateway (not needed for this lock) · Mortice locks for smart locks · Rebate kits and strikes
Other Vault push-pull face locks: Quantum · Olympus · Titan · Zenith (slimline) · Alpha (slimline) · All Vault products
Buyer's Guide chapters: Ch 01 What Is a Smart Lock · Ch 02 Measuring Your Door · Ch 03 Access Methods · Ch 05 Fire Doors · Ch 06 Facial Recognition · Ch 07 Airbnb and Short-Stay · Ch 08 Gateways · Ch 10 Brand Profiles · Ch 11 Standards and IP · Ch 12 Installation · Ch 13 FAQ · Ch 15 App Platforms
Helpful blog reading: Introducing the Vault Smart Lock Range · Why Smart Locks Drop Off Wi-Fi · The Realities of Electronic Door Locks · Mechanical Key Override on Smart Locks · Measuring Your Lock Backset · Three Common DIY Installation Mistakes · Secondary Locks and Door Viewers · How Long Do Digital Door Locks Last · Which Smart Lock Platform Is Right for You · Site Survey and Installation
What's in the Box - Vault Fortress Vision
- Vault Fortress Vision lock body set - external module with fish-eye camera, internal module with display screen
- Mortice (Vault Innovative Mortice, 35mm backset)
- Strike and strike box
- Backup physical key
- RFID fobs x3
- Lithium battery
- Installation template
- Digital manual
Note: no gateway is needed or supplied - Wi-Fi is built into the lock. The Vault Rebate Kit for double doors is sold separately, and so are the 60mm and 70mm Innovative Mortices - the 35mm body is the one in the box.
Vault Fortress Vision - Dimensions
Front and back panels approx. 72mm wide x 400mm high; body depth roughly 40mm to 60mm; recommended clearance 52mm. The drawing depicts the base Vault Fortress; the Fortress Vision adds the internal display screen and the external fish-eye camera.
Vault Fortress Vision - Brochure
Please note: this brochure is the user manual for the underlying base Vault Fortress model. It does not show the Fortress Vision's internal video display screen, its fish-eye camera or the app video intercom. All other hardware, installation steps and specifications are shared.
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PDF Files - Vault Fortress Vision
Vault Fortress User Manual (PDF)
The 12-page base Fortress manual: inclusions, A01-TBF specification table, installation steps and app operation. It does not cover the Vision's indoor screen, fish-eye camera or video intercom; all other hardware, installation and specifications are shared.
The 12-page base Fortress manual: inclusions, A01-TBF specification table, installation steps and app operation. It does not cover the Vision's indoor screen, fish-eye camera or video intercom; all other hardware, installation and specifications are shared.
Vault Warranty
Vault Smart Locks products are backed by a manufacturer's warranty against defects in materials and workmanship under normal residential or commercial use. All claims are handled locally by Terry's Tradies Pty Ltd and its associated websites, trading names, and subsidiaries - start with us and we'll manage the process with Vault on your behalf.
Warranty Summary
How to Make a Claim
For full returns and warranty claim procedures, visit our Returns & Warranty page - this is kept up to date and is the authoritative reference for current claim steps.
- Contact Terry's Gold Coast Smart Locks through the Returns & Warranty page above, with your proof of purchase (invoice or receipt).
- Have your product model and serial number (if applicable) ready, along with a brief description of the fault and your installation address.
- We assess your claim with Vault and advise the outcome and next steps. You may be asked to return the product for inspection.
What This Warranty Does Not Cover
- Normal wear and tear.
- Cosmetic damage that does not affect performance.
- Damage caused by incorrect installation, misuse, neglect, modification, or accident.
- Damage due to improper handling, or installation by an unlicensed technician.
- Products that have been disassembled, tampered with, or where the security seal or warranty label has been removed.
- Battery leakage or failure, or damage caused by incorrect battery usage.
- Environmental or weather damage caused by use outside recommended operating conditions.
- Labour, installation, or removal costs associated with replacing or reinstalling products.
- Work performed before warranty approval or assessment.
Important Notes
IP ratings and weather resistance
Where a Vault product carries an Ingress Protection (IP) rating, that rating is stated on the individual product listing, packaging or technical documentation. Unless stated otherwise in writing, the IP rating applies only to the external-facing side of the lock - not to the internal assembly, handle, battery compartment, electronics, cables or connectors. The internal side must be installed in a dry, sheltered position. An IP rating describes water resistance, not waterproofing: the lock must not be submerged, pressure washed, or exposed beyond its stated rating, and all seals, gaskets and covers must be correctly fitted and undamaged.
Where a Vault product carries an Ingress Protection (IP) rating, that rating is stated on the individual product listing, packaging or technical documentation. Unless stated otherwise in writing, the IP rating applies only to the external-facing side of the lock - not to the internal assembly, handle, battery compartment, electronics, cables or connectors. The internal side must be installed in a dry, sheltered position. An IP rating describes water resistance, not waterproofing: the lock must not be submerged, pressure washed, or exposed beyond its stated rating, and all seals, gaskets and covers must be correctly fitted and undamaged.
Warranty assessment fee
Vault's manufacturer policy applies a warranty assessment holding fee, which is refundable if the fault is found to be covered under warranty. If a product is assessed as outside warranty or damaged by an excluded cause, a discounted replacement may be offered. We will confirm any applicable fees and options with you before any assessment proceeds.
Vault's manufacturer policy applies a warranty assessment holding fee, which is refundable if the fault is found to be covered under warranty. If a product is assessed as outside warranty or damaged by an excluded cause, a discounted replacement may be offered. We will confirm any applicable fees and options with you before any assessment proceeds.
Your Rights Under Australian Consumer Law
This warranty is provided in addition to your rights under the Australian Consumer Law (ACL). Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
This warranty is provided in addition to your rights under the Australian Consumer Law (ACL). Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Confused? Overwhelmed? We get it.
Choosing the right smart lock can be genuinely tricky - door types, backsets, app platforms, compatibility with your existing hardware... there is a lot to consider. We have decades of experience fitting locks of all types, including smart locks, and we are happy to help.
Our expert recommendation service is free. Upload a few photos of your door and describe what you need, and one of our qualified locksmiths will give you a personalised recommendation.
Get Your Free Recommendation →How it works - three easy steps:
1. Upload photos
A few clear shots of your door, lock and frame - inside and out.
2. We assess
Our locksmith reviews your setup and requirements - door type, weather exposure, how you want to use it.
3. You get a recommendation
A personalised recommendation tailored to your door, budget and needs. No pressure, no upsell.
Also useful while you are deciding:
